Hire the Best Records Managers
in the Philippines

My name is Almae, but you can call me Mae. I have experience working as a Healthcare Virtual Assistant and Case Manager for a pooled trust company based in New York, where I assisted elderly clients with their trust accounts and helped manage their sheltered excess income to maintain Medicaid eligibility. My responsibilities included handling inbound and outbound calls, managing emails, processing documents, and assisting clients with bill submissions and payment requests. Through this role, I developed strong customer support skills by assisting clients with empathy, professionalism, and timely communication. I regularly handled client concerns, answered inquiries, resolved issues, and ensured that clients received the support they needed while maintaining a positive customer experience. In addition to my healthcare VA experience, I also have experience providing administrative support such as data entry, email management, appointment scheduling, and conducting Zoom interviews for candidates. I am organized, detail-oriented, and passionate about providing excellent customer service while supporting clients and teams remotely.

I help businesses stay organized, responsive, and consistent with their customer communication. I’m the type of support person who makes sure messages are answered, follow-ups are not missed, records are updated, and daily tasks keep moving. I can support your team by handling communication, organizing information, and helping maintain a smooth workflow so you can focus more on growing the business. I’m reliable, easy to train, and serious about doing the work properly. I’m also looking for a long-term role where I can grow with the company and become someone the team can count on.

Need someone to keep your business running smoothly? I bring a background in operations leadership, project management, and virtual assistance to handle data entry, scheduling, email management, and admin support with accuracy and care. I take the busywork off your plate while ensuring workflows stay efficient, so you can focus on scaling and serving your clients. Core Services & Skills: Virtual Assistance & Project Coordination Data Entry & Database Management Email & Calendar Management Phishing Detection & Email Support Microsoft Office Suite & Google Workspace Workflow Optimization & Process Improvement Project Tracking & Operations Support Clients trust me to be detail-oriented, proactive, and reliable, ensuring tasks are completed efficiently and projects stay on track.

Helping businesses streamline operations, improve efficiency, and keep teams aligned, while providing psychology-based accountability that helps leaders stay focused, consistent, and productive. ⚙️ OPERATIONS & BUSINESS MANAGEMENT 🌿 Oversee daily administrative and operational activities to ensure smooth business operations. 🌿 Optimize workflows, SOPs, and internal systems for greater efficiency. 🌿 Coordinate cross-functional teams to keep projects on track and aligned with business goals. 🌿 Manage priorities, deadlines, and deliverables to support operational excellence. 📊 EXECUTIVE & ADMINISTRATIVE SUPPORT 📌 Provide high-level executive and administrative support. 📌 Manage calendars, inboxes, meetings, travel, and executive scheduling. 📌 Prepare reports, presentations, SOPs, and operational documentation. 📌 Coordinate strategic initiatives and ensure seamless project execution. 👥 RECRUITMENT & TALENT COORDINATION 🎯 Source, screen, and interview qualified candidates. 🎯 Coordinate hiring and onboarding from start to finish. 🎯 Communicate effectively with candidates, clients, and hiring managers. 🎯 Support recruitment operations and workforce planning. 🧠 PSYCHOLOGY-BASED ACCOUNTABILITY & CLIENT SUPPORT 🌱 Provide one-on-one accountability support grounded in psychological principles. 🌱 Help clients stay consistent with goals through structured check-ins and progress tracking. 🌱 Support habit formation, productivity, and personal growth using evidence-informed approaches. 🌱 Offer empathetic, person-centered communication that encourages motivation and follow-through. 🌱 Build systems that promote accountability, organization, and sustainable success. 📈 RESEARCH & BUSINESS SUPPORT 📎 Conduct market, competitor, and business research. 📎 Gather and analyze data to support executive decision-making. 📎 Identify opportunities to improve processes and operational performance. 📎 Assist in planning, coordinating, and implementing business initiatives. Why Choose Me? ✦ Psychology graduate with a strong understanding of human behavior, communication, and motivation. ✦ Experienced Operations Manager with executive administration and project management expertise. ✦ Highly organized, proactive, and committed to operational excellence. ✦ Strong communicator who keeps teams aligned, clients engaged, and projects moving forward. ✦ Trusted partner who delivers confidential, reliable, and results-driven support with professionalism and empathy. Let’s create structure, accountability, and sustainable success—so you can focus on growing your business.

I'm proud to say that the usual EA and Ops Manager skills are there; what I wanted to highlight is that the main reason why clients prefer working with me long-term is my ability to develop a system or improve an existing one and stay proactive in all aspect of my support. For the record, my Upwork history is thin because almost none of my work came through Upwork. 8+ years of a handful of direct clients/referrals; long contracts with the last one kept me for almost five years. What you're hiring: Your inbox and calendar. Triage, replies in your voice, meeting prep, the follow-ups after. The system under it. Who does what, in what order, where it's tracked. Then I write the SOP so it survives me being on leave. AI on the boring parts. Call recordings into decisions and owners. Voice notes into scoped plans. An SOP written from one recording of you doing the task. First-pass replies you just approve. A CRM that stays honest. GoHighLevel, Airtable, Monday, Notion. How I think about it: Dan Martell's Buy Back Your Time and Tim Ferriss's 4-Hour Workweek for the EA side. The job isn't doing tasks you hate; it's buying back the hours they cost you, then documenting or automating them so they don't come back. Gino Wickman's Traction for operations: clear owners, a weekly meeting that ends in decisions, a scorecard you actually look at. Recent Tools Used: GoHighLevel, Notion, Airtable, Monday, Instantly, ClickUp, Google Workspace, Microsoft 365, Slack, Canva, Claude, ChatGPT, Meta Business Suite, Capcut, and all social media platforms I'm currently in Cebu City, Philippines. Almost nine years working remotely, most of it with founders and executives.

Social Media Manager and Marketing VA with 6+ years of experience helping businesses, agencies, coaches, and growing brands stay visible, organized, and on track. I manage content, social media, marketing operations, and day-to-day business support. I’m a multi-skilled professional with experience across Social Media Management, Content Creation, Content Strategy, Executive Virtual Assistance, Sales Operations, Customer Support, CRM Management, and Administrative Support. My goal is simple: take work off your plate and make your business easier to manage. SOCIAL MEDIA & CONTENT I can help manage your social media from planning to publishing, including: • Social media management • Content strategy and content calendars • Instagram, Facebook, TikTok & LinkedIn content • Caption writing and content copy • Canva graphics and social media design • Short-form content and Reels • Trend and competitor research • Hashtag and content research • Content scheduling and publishing • Community engagement and moderation • Social media analytics and reporting • Content repurposing MARKETING & BUSINESS OPERATIONS Beyond content creation, I can support the systems and operations behind your marketing: • Marketing operations • Lead generation and lead verification • CRM management and data organization • Sales operations support • Email and calendar management • Client follow-ups and communication • Research and reporting • Project and task management • SOP and process documentation • Administrative support EXECUTIVE & VIRTUAL ASSISTANCE I can also support business owners, executives, coaches, and agencies with: • Inbox and email management • Calendar and appointment scheduling • Data entry and database management • Customer service via email, chat, and phone • File and document organization • Online research • Task coordination and follow-ups • General administrative support RESULTS I'VE DELIVERED ✅ 30–50% increase in social media engagement and follower growth through consistent content management and optimization ✅ 95–98% customer satisfaction while handling complex customer and technical support concerns ✅ Managed 1,500–2,000 hotel records with 100% accuracy, improving data quality and organization INDUSTRIES I'VE SUPPORTED Digital Marketing & Creative Agencies • Real Estate • Hospitality & Tourism • Food & Beverage • E-commerce & Retail • Events & Corporate Sales • Coaches & Personal Brands TOOLS Canva • CapCut • Meta Business Suite • Metricool • Later • Hootsuite • Buffer • Google Workspace • Slack • Airtable • Asana • Trello • Salesforce • WordPress • Microsoft Office • Zoom • Microsoft Teams I’m comfortable learning new platforms and adapting to different workflows, SOPs, and project management systems. WHY CLIENTS WORK WITH ME I’m reliable, organized, responsive, and comfortable working independently. I don't just wait for instructions. I pay attention to deadlines, identify what needs to be done next, and communicate when something needs clarification. If you're looking for someone who can manage your content, keep your marketing organized, and handle the operational tasks behind the scenes, I'd be happy to help. Send me an invitation or message me about your project.