Hire the Best Call Center Managers in Cebu City, PH

⭐⭐⭐⭐⭐ Every successful business starts with a single person and a compelling vision. But to turn that vision into reality, it must evolve into a clear strategy and disciplined execution. As a project manager and marketing strategist, I collaborate with companies across the US, Canada, Europe, the Middle East, Asia, and Australia. I specialize in developing impactful brand identities for both new and established brands in B2B and B2C markets. My background also includes over a decade of experience in customer service, sales, marketing, and web development, giving me a well-rounded perspective on driving growth and building lasting connections. STRENGTHS: 📌 Strong Business Acumen (Cost and Profit Analysis) 📌Completed The FUNDAMENTALS OF PROJECT MANAGEMENT TRAINING 📌Completed The GLOBAL COMMUNICATIONS TRAINING 📌Completed The SEVEN PILLARS OF ADVOCACY TRAINING 📌Certified TOP CUSTOMER SERVICE AWARDEE with 100% Member Satisfaction Score 📌Certified 100% ATTENDANCE AWARDEE 📌Certified SALES COMPLIANCE AWARDEE 📌Certificate of Completion (Customer Service Training) 📌Variety of skills in Engineering, Sales & Marketing, Finance, and Project Management. 📌Tier 3 Top Seller of the year 2012 (Xlib USA) 📌Results-driven 📌Successfully Joined a total of 7 BPO/Call Center Companies AREA OF EXPERTISE: 📌Project Management 📌 Sales B2B or B2C ( Lead Generation Team/Appointment Setting) 📌 Customer Service (Phone, Email and Chat) 📌 Website Maintenance and Development (CRM Building, Social Media Marketing) 📌 Quotations, Negotiation, Vendor Search 📌 Real Estate (Home Loans, Mortgage Refi, Commercial Properties & Mobile Homes) 📌 Proofreading, editing, and content writing 📌 Training and Development- Instructional Designer 📌 Marketing (Social Media Marketing) 📌 Graphic Design and Content Creation 📌 Business Planning 📌 Data Entry, Virtual Assistant and Administrative Task --Owner of DJO Call Center Services, a division of DJO Career Opportunities --Fast and Reliable Internet Connection (Using Fiber Optics 100 Mbps connection) --Has multiple skilled agents to accomplish a particular task promptly

PROFESSIONAL SUMMARY Results-driven Sales Operations Manager with over 10 years of experience leading appointment-setting, sales, and customer service teams across SaaS, real estate, healthcare, insurance, education, and BPO environments. Experienced in scaling call center operations, enforcing KPIs, improving conversion rates, and maintaining strong CRM and quality standards. Hands-on leader with a strong background in hiring, training, coaching, and performance management in high-volume sales environments. Known for building reliable systems, developing people, and delivering consistent results. CORE STRENGTHS Sales operations and call center management Appointment setting and lead qualification KPI tracking, reporting, and performance coaching CRM pipeline management and automation Speed-to-lead and follow-up systems Hiring, onboarding, and team certification Script adherence and quality control Cross-industry sales experience (US and AU markets) PROFESSIONAL EXPERIENCE Sales Operations Manager – Wellife | Sydney, Australia 2024 – Present Own end-to-end sales and appointment-setting operations Built KPI dashboards to track conversion rates, contact rates, and show rates Improved lead conversion and reduced overall sales cycle time Enforced CRM accuracy, follow-up discipline, and performance standards Led hiring, onboarding, coaching, and ongoing quality assurance Sales Manager – Real Estate Division (US) | Columbus, Ohio 2023 – 2024 Led and coached appointment setters and sales teams Managed daily KPIs, pipelines, and forecasting Conducted call reviews and improved scripts and follow-up processes Consistently exceeded quarterly targets Coordinated closely with acquisition managers to ensure lead quality and clean handoffs Tools used: Mojo Dialer, CallTools, RingCentral, Podio, REI Reply, Salesforce Sales Manager / Director – STP / TSM (SaaS) | Australia 2021 – 2023 Managed and coached more than 15 offshore client-facing agents Oversaw full-cycle SaaS sales operations Improved objection handling, discovery calls, and closing performance Strengthened CRM hygiene and reporting accuracy Aligned sales and marketing workflows through automation tools HEALTHCARE & INSURANCE EXPERIENCE Healthcare Insurance Trainer and HR Recruiter 2023 – 2025 Trained new and existing agents on healthcare, auto, and home insurance products Delivered onboarding programs focused on compliance, product knowledge, and communication Conducted screening and interview assessments, including English communication evaluation Managed full recruitment lifecycle from sourcing to onboarding Maintained detailed CRM records and ensured compliance with data protection regulations Systems used: Salesforce, Zoho Recruit, BambooHR, Excel, PowerPoint EDUCATION & OPERATIONS LEADERSHIP Operations Head Manager / Head Teacher – ScoreFactory Korea 2018 – 2023 Led academic and operational teams focused on IELTS preparation Managed teacher performance, curriculum planning, scheduling, and payroll coordination Developed customized learning plans to improve student outcomes Built a performance-focused culture centered on results and professional growth Seven years of experience in ESL instruction, curriculum development, and leadership EARLY CAREER Customer Service and Technical Support Trainer - Comcast 2012 – 2017 Trained support teams on technical troubleshooting and customer experience standards Improved KPIs, quality scores, and onboarding effectiveness Supported recruitment, coaching, and certification of new hires

🔥 Reliable & Results-Driven Scheduling, Staffing/Rostering, Training, and Administrative Support Expert 🔥 With over 10 years of experience in extensive administrative back-office support—including invoicing, reporting, client communications, and data management—combined with workforce management, scheduling/staffing/rostering, and training, I’ve helped home care agencies, healthcare providers/healthcare agencies, staffing companies, and call centers build strong teams, streamline operations, and deliver excellent client experiences. ✅ Administrative Back-Office Support – Skilled in invoicing (Zoho, QuickBooks), data tracking, reporting, and client communications to keep business operations smooth and efficient. ✅ Workforce Management & Staffing – As a former Workforce Manager in a call center, I’m highly experienced in staff scheduling, shift planning, and coverage optimization—making me strong in rostering for healthcare agencies and remote teams. ✅ Training & Team Development – As a Trainer and Account Manager, I’ve designed training programs, onboarded new hires, and coached teams to perform at their best from day one. ✅ Scheduling & Rostering Systems – Expert in Deputy, WellSky (ClearCare), and BambooHR, managing caregiver and staff schedules, timesheets, and coverage with precision. ✅ Client & Staff Relations – Strong communicator with the ability to balance client needs and staff support, ensuring both sides are satisfied and aligned. When you hire me, you’re not just getting a Virtual Assistant (VA)—you’re gaining a strategic partner in administrative support, workforce management, and staff scheduling. I’ll help you reduce scheduling conflicts, improve staff coverage, and keep your agency operations running smoothly.

Proactive, Independent, Problem solver and Critical thinker -with over 9 years of Customer Service Representative and Data Enthusiast with a proven track record of exceeding expectations. With a background in Financial Operations and a knack for precision, I bring a unique blend of customer-centricity and strategic data mastery to your projects. Speed + Accuracy + High Quality + Integrity is the formula of my work. • Over a decade of experience in the BPO and Shared Services industry (Customer Service Representative, Escalation Support, Team Leader, Trainer, Quality Evaluator, :⭐ Here's what I can bring to your project ⭐ Services offered: 📁 Medical Virtual Assistant 📁 Executive Virtual Assistant 📁 Real Estate Virtual Assistant ✔ Telemarketer 📧 Calendar Management 📧 Email Management 📁 Admin Support 📖 Online research 📖 Travel Booking ✅Customer Service Excellence: ⭐Resolved credit inquiries with a focus on the highest customer satisfaction at Synchrony Global Service Inc. ⭐Addressed customer queries and concerns at Pmax Global Inc. and Teleperformance, fostering positive relationships. ✅Administrative Expertise: ⭐Provided comprehensive administrative support at Mel Logistics Service, showcasing multitasking skills in data entry, filing, billing, and office event planning. ⭐Trained and supported less experienced staff, contributing to team success. ✅Data Dynamo and Lead Generation Specialist: ⭐As a self-employed Lead Generation Specialist, curated targeted lists of USA companies using Google Sheets, capturing crucial data fields with accuracy. ⭐Implemented strategic data collection methods to ensure relevance and precision. ✅Adaptability and Professionalism: ⭐Handled 100 inbound calls per day at Concentrix, demonstrating adaptability and maintaining professionalism. ⭐Successfully maintained HIPAA compliance at Pmax Global Inc. ✅Entrepreneurial Spirit: ⭐Proactively ventured into Lead Generation as a self-employed specialist, showcasing initiative and innovation. ✔️Answering Calls and handling emails, and chats. ✔️Handling complaints/Escalations. ✔️email and calendar management ✔️Research/ Data entry. ✔️Multitasking. ✔️Booking hotels ✔️Medical claim follow up with insurance companies ✔️Phone handling - (Interactions with customers/patients) ✔️medical Filling prescriptions ✔️ appointment scheduler ✔️ Manage team for outbound callers and data entry - ⭐Why Choose Me?⭐ I am not just a Customer Service Representative; I am a dedicated problem solver, a meticulous data curator, and an entrepreneurial spirit eager to contribute to your project's success. My commitment to accuracy, adaptability, and customer satisfaction sets me apart. Let's collaborate to elevate your operations to new heights! Let's embark on this journey together and create something extraordinary!

Experienced Call Center Manager with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Business Development, Project Management, Lead Generation, Appointment Setting, Sales, Customer Support, Technical Support, Virtual Assistance, Call Center Development and Contact centers. Strong marketing professional who studied from Silliman University.

I bring a fresh perspective and eagerness to learn and grow within this role. I am highly motivated and have a strong work ethic, and I am confident that I can quickly acquire the skills and knowledge necessary to excel in this position. Additionally, I have a range of transferable skills that would be valuable in this role, including excellent communication and interpersonal skills, attention to detail, and the ability to work well both independently and as part of a team. I am also a quick learner and have a track record of adapting quickly to new environments and tasks. I am willing to put in the time and effort necessary to become a valuable asset to the team, and I am eager to contribute my unique perspective and enthusiasm to the organization. Overall, I believe that my combination of motivation, transferable skills, and willingness to learn make me an excellent candidate for this position. I am excited about the opportunity to start my career and grow with this organization. As a customer care representative, I spent years honing my upselling techniques, conflict resolution skills, and phone etiquette. In just six months on the job, my managers already had me onboarding and training new employees. By the end of my tenure, I had achieved the following results: *Customer Service Rating= 98% over two years *Resolved 94% of customer issues, thereby reducing the caseload of the call center manager *Lowest customer turnover ratio in 2015 It would be a great honor to be a member of your company team since your company is one of the best in the industry at employee development. I believe that my customer service skills and prior call center experience would help your company boost customer satisfaction. I am looking forward to discussing the position with you in more detail and am available by phone or email at any time most convenient for you. Thank you for your time and consideration. List down all your skills: •MS Excel, PowerPoint, Word, and Microsoft Office •Service Base Selling/Cross or Upselling Techniques •Computer Literate Expert •Attention to detail What CRMs have you used before? •Go High Level •Ready Mode •Hubstaff •Asana •Time Doctor •Calendar Management •Zoom •Vicidial •Ercall •Canva For Scrapping Lead Real Estate *Directskip.com *Property Radar *Netroonline *City County Public Records Request Industries have worked before? *Customer Service (both Agent and Supervisory Position) handled Billing/Financial/Technical/Chat or Email Support and Sales *Appointment Setting/Cold Calling (Real Estate/Insurance/Mortgage/Healthcare/Gym/Martial Arts SMM/Appointment Setting) *Lead Generation *Admin Task *Prospecting