Hire the Best BPO Call Center Specialists

Swift Tech BPO is a PSEB-registered call center and BPO agency established in 2018, managed by founder Sameer Saleemi. We provide a dedicated inbound and outbound call center team, customer support, lead generation, appointment setting, and AI-enhanced support solutions for businesses across the US, UK, Canada, and Australia. When you hire Swift Tech BPO, you get a managed team, not a freelancer. 50+ trained agents. Dedicated account management. Daily performance reporting. PSEB licensed. Top Rated Plus. Established in 2018. Seven years ago, I built Swift Tech BPO from a single Upwork profile into a Top Rated Plus agency with a 4.9-star rating across 365+ completed jobs and over half a million dollars earned on the platform. That did not happen by accident. It happened because I understood early that the difference between an agency that struggles and one that scales is not the number of freelancers on the roster; it is the quality of the operations layer sitting above them. I am the founding director of Swift Tech BPO. I do not pitch services. I architect outbound revenue systems for real estate investors, roofing companies, SaaS founders, insurance agencies, and B2B sales teams that want a pipeline built correctly from the ground up with the right callers, the right CRM infrastructure, the right follow-up cadences, and senior-level accountability on every engagement. What working with me at the leadership level means for your business: You get a dedicated team of trained specialists, cold callers, appointment setters, Sales closers, disposition specialists, Acquisition team, investor relations, SMS campaign managers, and CRM administrators deployed under a structured operational framework I have refined across hundreds of client campaigns. You get a single senior point of contact who understands your goals, monitors performance daily, and escalates nothing that does not need your attention. You do not get a freelancer who disappears after week two. You do not get a random staffing pool with no accountability. You get a proven BPO operation with the track record to back every claim. The clients I work best with are serious operators who understand that outbound is a system, not a shortcut. If you are ready to build a pipeline that compounds over time rather than spiking and collapsing with every campaign, I want to hear about your business. What does your current outbound operation look like, and where is the constraint that is limiting your pipeline growth right now?

One of the first things I learned early on was that hard work is the key to success. I recognize that working hard makes the difference and I have put in the hours and effort to make sure that I do the job better. I have the right combination of skills and experience for this job. I also bring the additional quality of strong analytical and problem solving ability as shown by my introduction of a more efficient work flow system from my previous companies. My commitment to excellent work standards will add value to the team. I am a fast learner, I had to learn a totally new operating system in my last job and I was up and running within a couple of weeks. I am a dynamic and results-oriented professional with over 7 years of experience in operations, combined with a strong background in e-commerce and customer service. I am a skilled sales associate with knowledge about home improvement, technical solutions, dietary supplements, healthcare, mobility, travel, and telecommunications, building effective customer relationships, brand loyalty, and drive sales growth. "Learning is a continuous process" so new offers means new chapter of learnings which I am looking forward to give you the best that I can offer.

We are a results-driven, 24/7 team of dedicated Virtual Assistants and Support Specialists committed to helping businesses scale efficiently and operate seamlessly. Our agency delivers reliable, high-quality solutions in lead generation, customer service, and operations support, ensuring consistent performance and measurable results. We specialize in key industries including real estate, healthcare, and finance, where precision, professionalism, and responsiveness are critical. What sets us apart is our commitment to excellence, proactive communication, and a client-first approach. We don’t just complete tasks—we become an extension of your team, focused on driving growth, improving customer satisfaction, and optimizing your daily operations. Whether you need full-time support or flexible part-time assistance, we tailor our services to meet your business goals while maintaining cost-efficiency and high standards. Let’s work together to elevate your business and achieve lasting success. Our website: Accessively

Hi, I have helped with sales and marketing in multiple industries including janitorial, manufacturing, roofing, software, real estate and many more. Some of the roles I have helped with have been Survey Taker, Data Entry Assistant, B2B/B2C Telemarketing, Sales Representative, Business Development Representative, Lead Generation Coordinator, Appointment Setter. I've used several CRM's including GHL, Salesforce and Hubspot. If I don't know the software I will learn it quickly to help with outreach. Additionally, I have a proven track record of collaborating effectively with teams and clients, demonstrating leadership that drives success in every project. If you're seeking a reliable, results oriented professional to elevate your business operations, I'm ready to bring value to your team!

Need one experienced customer support and QA lead—or a supervised office-based team that can cover your business 24/7? I own and operate Cognax, an office-based BPO in Batangas, Philippines. Since 2017, I have helped international companies manage customer support, quality assurance, ecommerce operations, and customer-facing workflows. Upwork track record: Top Rated, 100% Job Success, $50K+ earned, and 8,500+ hours. My experience includes supporting a long-term ecommerce client as it grew to approximately $5M in annual revenue, managing customer service and fulfillment operations, reviewing sales and compliance calls for an Australian energy business, and completing more than 1,000 test calls for AI phone agents before deployment. I can help with: • Email, live chat, and phone support • QA scorecards, call monitoring, compliance reviews, and agent coaching • Shopify and ecommerce order management, fulfillment follow-up, disputes, and retention • Inbound and outbound calling, appointment setting, and customer follow-up • SOPs, reporting, KPI management, scheduling, hiring, and training For larger requirements, Cognax provides: • 24/7/365 office-based coverage • Live supervision and dedicated QA • Backup staffing for absences and volume spikes • Redundant internet connections and business continuity • Long-tenured agents trained around your brand voice, systems, and KPIs • Flexible arrangements for one agent, dedicated shifts, or full 24/7 coverage Platforms include Shopify, Amazon Seller Central, Gorgias, Zendesk, Intercom, Freshdesk, GoHighLevel, RingCentral, Aircall, and ServiceTitan. I can lead the engagement personally or structure a managed Cognax team through Upwork when you need multiple agents. Send me your support channels, operating hours, and average ticket or call volume. I’ll recommend a practical coverage plan.

🏆Top Rated Since 2015🏆 ⭐Top 10% of talent on Upwork⭐ ✅ 20 years of experience in Sales, Telemarketing, Business Development and more ✅ High-Level English Communication Skills ✅ Proven Track record in increasing clients’ sales revenue ✅ Sales, Telemarketing, and B2B Development Manager since 2006 🏆MAIN SERVICES OFFERED🏆 ✅B2B Sales Closing Specializing in DIGITAL MARKETING & SAAS ✅Real Estate Inside Sales ✅Business Development ✅Real Estate Appointment Setting and Lead Generation ✅ Telemarketing and Outbound Sales ✅B2B and B2C Cold Calling ✅Sales Acquisitions ✅Project Management ✅ Negotiating and Closing Deals ✅Administrative Work ✅General Virtual Assistance 🏆Work Expertise 🏆 ✅B2B Cold calling and Appointment Setting ✅B2B Sales Development ✅B2B Lead Generation ✅Generating Leads and Data Scraping ✅B2B and B2C Project Management ✅B2B Sales and Closing ✅Scriptwriting, Project Management, and Strategizing 🏆 Software Expertise 🏆 ✅Go High Level ✅Zapier ✅Hubspot ✅Zoho ✅Mojo Dialer ✅Propstream ✅FollowupBoss ✅Firepoint ✅Podio ✅GoDaddy Website Builder ✅Meta Business Ads 🏆Soft Skills🏆 ✅Video Editing ✅Canva ✅Social Media Management ✅Tiktok Account Management ✅Facebook Marketing ✅Content Creation 🏆Hard Skills 🏆 ✅ Sales Closing ✅ End fo End Sales ✅ Real Estate Inside Sales ✅B2B and B2C Sales ✅Project Management ✅Cold Calling and Outbound Sales ✅CRM Management, Automation, and Integration ✅Discovery Call and Meeting presentation ✅Closing and Negotiating Deals ✅Telemarketing Scriptwriting ✅Sales Process Management ⭐ Work Experiences ⭐ 1️⃣Upwork 2015 - Present ➡️Real Estate ISA - Assist Realtors and Real Estate Brokers by contacting and prequalifying homeowners for a buyer or listing appointment. ⭐Worked with companies like ⭐ ✅VentureX ✅ Smartly Digital Solutions ✅The SEO Room ✅The Perna Team at Keller Williams ( Novi, MI ) ✅Amanda Vang, KW ( San Jose, CA ) ✅Liza Dydishka, EXP Realty ( Nashville, TN ) ✅Hutch and Howard Team at KW ( Knoxville, TN ) ✅Christie’s International Real Estate ( Ramsey, NJ ) ⭐⭐SUMMARY ⭐⭐ ✅ 10years of Real Estate Cold VA, Cold Calling, Appointment Setting Experience ✅10years of Real Estate ISA experience ✅Expert in generating HIGHLY QUALIFIED listing and buyer appointments ✅Fully scripted and well-trained ✅Familiar with Mike Ferry, Haro Group, YES Masters, and other powerful scripts. ✅Real Estate Influence: Brandon Mulnerin, Jackie Kravitz, Kevin Ward, Deric Lipski and Colton Lindsay, and Brent Daniels (investor side) ✅Can handle lists like Expired, FSBO, Neighborhood Cold Calling, Absentee Owner, Just Sold, Just Listed, Pre-foreclosure, Auction, Old expireds and many others. ✅ 3:5 listing vs appointment ratio and have a great track record in setting quality appointments. ✅ Knows how to prequalify leads to make sure they are motivated and ready to sell or buy properties. ✅Attended coaching webinars like KW-MAPS Basecamp Coaching led by Anna Krueger of Haro Group and Sarah Jahn ✅Have experience calling for Real Estate Teams, offices, investors, and independent realtors. ✅Dialed for Metro Detroit Area in Michigan, South and East Bay Area in California, Beverly Hills CA, North Carolina, Kansas, Maryland, Georgia and Washington DC, New Jersey, New York, Las Vegas, Orange County CA, and Tennessee real estate market. ➡️B2B SALES DEVELOPMENT MANAGER ⭐⭐Handled industries like ⭐⭐ ✅ Digital Marketing ✅ SEO ✅ Web Design ✅Credit Repairs ✅Mortgage ✅Real Estate ✅ Insurance ✅Health Insurance ✅ Property Management ✅Telecommunications ✅Staffing and Recruiting ✅ Manufacturing and Retail ✅Hotel and Travel ✅Cleaning Services ✅Home Improvement ✅Health and Wellness ✅Software and Apps ✅IT Services ⭐⭐Tasks and Responsibilities ⭐⭐ ✅Cold Call Prospects and set appointments ✅Follow up via text or email, using the CRM ✅Meet clients via Zoom to provide information about our services/products ✅Build Relationships and create proposals ✅Nurture the leads until closing ✅Scriptwriting, CRM Management, App Integrations, Automation and Workflow ✅Training and development ✅Providing Consultation to improve the overall sales process ✅Team Management and Support 2️⃣Acquire Asia Pacific/ Dodo Australia ( 2008 - 2015 ) ⭐Sales Representative and Closer ( 2008 - 2009 )⭐ ✅Cold Call end users and offer telecommunication services ✅Handle a full sales cycle from opening to closing ✅Gather mode of payment and sign up customers ⭐Sales Team Manager ( 2009 - 2015 )⭐ ✅Handle a team of 8 to 10 telemarketers ✅Meet Daily KPIs without compromising the quality ✅Constant sales coaching and mentoring ✅Provide training to ensure telemarketers’ selling skills are honed 3️⃣Epixtar ( 2006 - 2008 ) ⭐Reed Business Information⭐ ✅Cold Call C-Suite Executives of Fortune 500 Companies to prequalify and offer our magazine subscription designed for their specific industry ⭐Discover Card⭐ ✅Cold Call merchants all over the US to offer partnerships and persuade them to accept Discover credit cards as a mode of payment in their store