Hire the Best BPO Call Center Specialists

We are a results-driven, 24/7 team of dedicated Virtual Assistants and Support Specialists committed to helping businesses scale efficiently and operate seamlessly. Our agency delivers reliable, high-quality solutions in lead generation, customer service, and operations support, ensuring consistent performance and measurable results. We specialize in key industries including real estate, healthcare, and finance, where precision, professionalism, and responsiveness are critical. What sets us apart is our commitment to excellence, proactive communication, and a client-first approach. We don’t just complete tasks—we become an extension of your team, focused on driving growth, improving customer satisfaction, and optimizing your daily operations. Whether you need full-time support or flexible part-time assistance, we tailor our services to meet your business goals while maintaining cost-efficiency and high standards. Let’s work together to elevate your business and achieve lasting success. Our website: Accessively

⭐⭐⭐⭐⭐ Every successful business starts with a single person and a compelling vision. But to turn that vision into reality, it must evolve into a clear strategy and disciplined execution. As a project manager and marketing strategist, I collaborate with companies across the US, Canada, Europe, the Middle East, Asia, and Australia. I specialize in developing impactful brand identities for both new and established brands in B2B and B2C markets. My background also includes over a decade of experience in customer service, sales, marketing, and web development, giving me a well-rounded perspective on driving growth and building lasting connections. STRENGTHS: 📌 Strong Business Acumen (Cost and Profit Analysis) 📌Completed The FUNDAMENTALS OF PROJECT MANAGEMENT TRAINING 📌Completed The GLOBAL COMMUNICATIONS TRAINING 📌Completed The SEVEN PILLARS OF ADVOCACY TRAINING 📌Certified TOP CUSTOMER SERVICE AWARDEE with 100% Member Satisfaction Score 📌Certified 100% ATTENDANCE AWARDEE 📌Certified SALES COMPLIANCE AWARDEE 📌Certificate of Completion (Customer Service Training) 📌Variety of skills in Engineering, Sales & Marketing, Finance, and Project Management. 📌Tier 3 Top Seller of the year 2012 (Xlib USA) 📌Results-driven 📌Successfully Joined a total of 7 BPO/Call Center Companies AREA OF EXPERTISE: 📌Project Management 📌 Sales B2B or B2C ( Lead Generation Team/Appointment Setting) 📌 Customer Service (Phone, Email and Chat) 📌 Website Maintenance and Development (CRM Building, Social Media Marketing) 📌 Quotations, Negotiation, Vendor Search 📌 Real Estate (Home Loans, Mortgage Refi, Commercial Properties & Mobile Homes) 📌 Proofreading, editing, and content writing 📌 Training and Development- Instructional Designer 📌 Marketing (Social Media Marketing) 📌 Graphic Design and Content Creation 📌 Business Planning 📌 Data Entry, Virtual Assistant and Administrative Task --Owner of DJO Call Center Services, a division of DJO Career Opportunities --Fast and Reliable Internet Connection (Using Fiber Optics 100 Mbps connection) --Has multiple skilled agents to accomplish a particular task promptly

🏢 Founder of Nexus Callers Services | Structured Call Center & BPO Operations I lead and operate a fully managed, office-based call center supporting companies that require scalable outbound sales, inbound customer support, and structured lead generation. Unlike freelance VAs, our teams operate inside a supervised environment with: ✔ Quality Assurance monitoring ✔ Real-Time Management (RTM) ✔ Dialer & CRM stability control ✔ KPI-based performance reporting ✔ Dedicated campaign supervision We specialize in building structured outbound systems and retention-focused inbound operations. 🔹 Core Services Outbound Sales & Lead Generation Cold calling, appointment setting, prospect qualification, follow-ups, CRM updates. Inbound Customer Support Call answering, service-based support, retention-focused communication. Acquisition & Sales Support Roles Acquisition managers, closers, and follow-up specialists integrated directly into your CRM. Live Chat & Email Support SLA-based inbox handling and structured customer engagement. 🔹 Industries We Support Real Estate Healthcare & Medical Solar & Energy E-commerce B2B Service Businesses 🔹 Why Work With Us • Office-based operation (not remote freelancers) • Multilingual teams (English, Arabic, French, German, Spanish) • Transparent KPI reporting • Scalable team deployment • Long-term operational support If you are looking for a structured BPO partner — not temporary staffing — I’d be happy to discuss your campaign requirements.

🏆Top Rated Since 2015🏆 ⭐Top 10% of talent on Upwork⭐ ✅ 20 years of experience in Sales, Telemarketing, Business Development and more ✅ High-Level English Communication Skills ✅ Proven Track record in increasing clients’ sales revenue ✅ Sales, Telemarketing, and B2B Development Manager since 2006 🏆MAIN SERVICES OFFERED🏆 ✅B2B Sales Closing Specializing in DIGITAL MARKETING & SAAS ✅Real Estate Inside Sales ✅Business Development ✅Real Estate Appointment Setting and Lead Generation ✅ Telemarketing and Outbound Sales ✅B2B and B2C Cold Calling ✅Sales Acquisitions ✅Project Management ✅ Negotiating and Closing Deals ✅Administrative Work ✅General Virtual Assistance 🏆Work Expertise 🏆 ✅B2B Cold calling and Appointment Setting ✅B2B Sales Development ✅B2B Lead Generation ✅Generating Leads and Data Scraping ✅B2B and B2C Project Management ✅B2B Sales and Closing ✅Scriptwriting, Project Management, and Strategizing 🏆 Software Expertise 🏆 ✅Go High Level ✅Zapier ✅Hubspot ✅Zoho ✅Mojo Dialer ✅Propstream ✅FollowupBoss ✅Firepoint ✅Podio ✅GoDaddy Website Builder ✅Meta Business Ads 🏆Soft Skills🏆 ✅Video Editing ✅Canva ✅Social Media Management ✅Tiktok Account Management ✅Facebook Marketing ✅Content Creation 🏆Hard Skills 🏆 ✅ Sales Closing ✅ End fo End Sales ✅ Real Estate Inside Sales ✅B2B and B2C Sales ✅Project Management ✅Cold Calling and Outbound Sales ✅CRM Management, Automation, and Integration ✅Discovery Call and Meeting presentation ✅Closing and Negotiating Deals ✅Telemarketing Scriptwriting ✅Sales Process Management ⭐ Work Experiences ⭐ 1️⃣Upwork 2015 - Present ➡️Real Estate ISA - Assist Realtors and Real Estate Brokers by contacting and prequalifying homeowners for a buyer or listing appointment. ⭐Worked with companies like ⭐ ✅VentureX ✅ Smartly Digital Solutions ✅The SEO Room ✅The Perna Team at Keller Williams ( Novi, MI ) ✅Amanda Vang, KW ( San Jose, CA ) ✅Liza Dydishka, EXP Realty ( Nashville, TN ) ✅Hutch and Howard Team at KW ( Knoxville, TN ) ✅Christie’s International Real Estate ( Ramsey, NJ ) ⭐⭐SUMMARY ⭐⭐ ✅ 10years of Real Estate Cold VA, Cold Calling, Appointment Setting Experience ✅10years of Real Estate ISA experience ✅Expert in generating HIGHLY QUALIFIED listing and buyer appointments ✅Fully scripted and well-trained ✅Familiar with Mike Ferry, Haro Group, YES Masters, and other powerful scripts. ✅Real Estate Influence: Brandon Mulnerin, Jackie Kravitz, Kevin Ward, Deric Lipski and Colton Lindsay, and Brent Daniels (investor side) ✅Can handle lists like Expired, FSBO, Neighborhood Cold Calling, Absentee Owner, Just Sold, Just Listed, Pre-foreclosure, Auction, Old expireds and many others. ✅ 3:5 listing vs appointment ratio and have a great track record in setting quality appointments. ✅ Knows how to prequalify leads to make sure they are motivated and ready to sell or buy properties. ✅Attended coaching webinars like KW-MAPS Basecamp Coaching led by Anna Krueger of Haro Group and Sarah Jahn ✅Have experience calling for Real Estate Teams, offices, investors, and independent realtors. ✅Dialed for Metro Detroit Area in Michigan, South and East Bay Area in California, Beverly Hills CA, North Carolina, Kansas, Maryland, Georgia and Washington DC, New Jersey, New York, Las Vegas, Orange County CA, and Tennessee real estate market. ➡️B2B SALES DEVELOPMENT MANAGER ⭐⭐Handled industries like ⭐⭐ ✅ Digital Marketing ✅ SEO ✅ Web Design ✅Credit Repairs ✅Mortgage ✅Real Estate ✅ Insurance ✅Health Insurance ✅ Property Management ✅Telecommunications ✅Staffing and Recruiting ✅ Manufacturing and Retail ✅Hotel and Travel ✅Cleaning Services ✅Home Improvement ✅Health and Wellness ✅Software and Apps ✅IT Services ⭐⭐Tasks and Responsibilities ⭐⭐ ✅Cold Call Prospects and set appointments ✅Follow up via text or email, using the CRM ✅Meet clients via Zoom to provide information about our services/products ✅Build Relationships and create proposals ✅Nurture the leads until closing ✅Scriptwriting, CRM Management, App Integrations, Automation and Workflow ✅Training and development ✅Providing Consultation to improve the overall sales process ✅Team Management and Support 2️⃣Acquire Asia Pacific/ Dodo Australia ( 2008 - 2015 ) ⭐Sales Representative and Closer ( 2008 - 2009 )⭐ ✅Cold Call end users and offer telecommunication services ✅Handle a full sales cycle from opening to closing ✅Gather mode of payment and sign up customers ⭐Sales Team Manager ( 2009 - 2015 )⭐ ✅Handle a team of 8 to 10 telemarketers ✅Meet Daily KPIs without compromising the quality ✅Constant sales coaching and mentoring ✅Provide training to ensure telemarketers’ selling skills are honed 3️⃣Epixtar ( 2006 - 2008 ) ⭐Reed Business Information⭐ ✅Cold Call C-Suite Executives of Fortune 500 Companies to prequalify and offer our magazine subscription designed for their specific industry ⭐Discover Card⭐ ✅Cold Call merchants all over the US to offer partnerships and persuade them to accept Discover credit cards as a mode of payment in their store

Greetings, and thank you for visiting my profile! In today’s fast-moving business world, excellent customer service is no longer optional—it’s the key to building trust, loyalty, and long-term success. With years of experience in customer support, virtual assistance, property management, and e-commerce operations, I help businesses provide outstanding service that keeps customers satisfied and coming back. ✅ Services I Offer: . Phone, Email & Live Chat Support . Property Management Assistance (Airbnb, Booking.com, Vrbo, etc.) . Order Fulfillment & Tracking (Shopify, AliExpress, Dsers) . Responding to Product Inquiries & Customer Concerns . CRM & Helpdesk Support (Zendesk, Freshdesk, Helpscout, Zoho, Trello, Airtable, etc.) . Social Media Management (Facebook, Instagram, LinkedIn, WhatsApp, Telegram, Twitter) . Translation Support: Dutch, Spanish, German, Italian, Portuguese, Norwegian, Swedish, Finnish, Danish, and English (US & UK) . Administrative & Data Entry Support (MS Office, Google Sheets, Airtable) 🛠️ Tools & Platforms I’ve Worked With: ✔ Airbnb • Booking.com • Vrbo • Agoda • HomeAway • Guesty • Hospitable ✔ Shopify • AliExpress • Dsers • Charge Automation ✔ CRMs: Zoho • Freshdesk • Zendesk • Helpscout • Trello • Slack • Airtable ✔ Communication Tools: RingCentral • Google Voice • Zadarma • Phone.com ✔ Social Media: Facebook • Instagram • LinkedIn • WhatsApp • Telegram • Twitter Social Media Management ✅ Platforms: Facebook, Instagram, LinkedIn, TikTok, Pinterest, Twitter (X) ✅ Content planning, scheduling & posting ✅ Caption writing & hashtag research ✅ Engagement: comments, DMs, community growth ✅ Analytics & performance reporting ✅ Scheduling tools: Buffer, Hootsuite, SproutSocial, Later, OnlySocials 📌 Work Experience Highlights: Customer Support – Airbnb & Booking.com (Austria) . Managed 200+ properties and customer inquiries . Handled live chat support (Airbnb, Booking.com, WhatsApp) . Confirmed bookings, checked customer documents, scheduled cleaners Administrative Coordinator – Property Management . Oversaw team performance, ensured message quality & accuracy . Maintained owner accounts, schedules, and maintenance requests . Coordinated cleaner schedules and booking confirmations Virtual Assistant – Shopify Stores (Worldwide) . Handled order fulfillment, ticket solving, and customer queries . Managed supplier communication and order tracking . Created discount codes and handled daily reporting for store owners Admin Support – Gaming Project (24/7) . Managed 60+ Messenger chat groups . Responded to players instantly, resolved inquiries . Handled payments, dispute claims, and transaction monitoring Inbound & Outbound B2B Calls – UK & USA Energy Sector . Managed professional communication with clients . Provided solutions and support for energy-related inquiries 🌍 Why Choose Me? . Multilingual customer support in 10+ languages . Flexible availability, including holidays (365 days a year) . Skilled in handling large-scale projects with speed and accuracy . Strong focus on long-term partnerships and client satisfaction Whether you need dedicated support, reliable virtual assistance, or full-scale property and e-commerce management, I am here to provide professional, efficient, and personalized service. Let’s discuss your project and create a solution that fits your needs! Looking forward to receiving a favorable response from your side. Stay blessed! Thank you

I have 14+ years of experience in contact center field (call/chat/email handling) at fast paced work environments such as Vodafone UK, Amazon US, Talabat GCC and numerous travel agents. Roles and responsibilities included customer service agent, SME, team manager, WFM, supervisor and project manager. I have 14+ years of experience in contact center field (call/chat/email handling) at fast paced environments such as Vodafone UK, Amazon US, Talabat GCC and numerous travel agents. Roles and responsibilities included customer service agent, SME, team manager, WFM, supervisor, Project manager, and lately a partner in a startup call center. I have a solid proven track record of delivering exceptional customer/ client satisfaction and team and project management through implementing Agile/ Scrum mythologies and values using Asana, Trello, Kanban Boards and Jira. I can provide quality consultant services guaranteed by a very high level of professionalism, dedication and honesty.