Hire the Best BPO Call Center Specialists
in Kenya

Hi there! I'm Oakley, a detail-oriented and tech-savvy Customer Support Specialist and Executive Assistant with over 3 years of experience supporting global brands in the e-commerce and service industries. I specialize in delivering fast, friendly, and thoughtful customer service via email, chat, phone, and social media, using tools like Gorgias, Zendesk, Intercom, Shopify, and HubSpot. Whether it’s resolving issues, processing orders, managing subscriptions, or gathering customer insights, I’m committed to making sure your customers feel heard, valued, and supported. What I can do for you: Provide efficient and empathetic customer support that reflects your brand voice Manage high-volume support queues without compromising quality Handle order tracking, returns, refunds, and product inquiries Use tools like Shopify, Gorgias, and Salesforce to streamline ticket handling Offer executive assistance, from calendar management to inbox triage Monitor customer sentiment and provide feedback to improve your operations Assist with subscription management and promotional campaigns I thrive in fast-paced environments, enjoy solving problems, and love learning new tools and systems. Clients appreciate my reliability, adaptability, and how I make their workload lighter without needing constant oversight. If you’re looking for someone who’s friendly, organized, proactive, and serious about helping your business grow—I’m your guy.

What to expect? Sally, that's me! To give 100% commitment. I have honed good data management skills and am always ready to provide quality work for my clients! With excellent:- BPO skills Data entry Order fulfillment Web research Email & call handling Lead generation Social media management Email marketing Other ad-hoc admin tasks and more... 4+ years of administrative assistant experience in:- Report generation Product R&D Export MRP to the packaging process Safety procedures Supplies requisition Label printing Presentations SAP & ERP tally systems and Filing. As a dynamic, time-conscious person, and disciplined with sensitive information, I am looking forward to making new relationships!

Need exceptional call center administration, call center quality assurance, real time monitoring and detailed customer service? My name is Morris, a proficient customer experience/call center professional (Genesys Cloud Certified Professional & Associate) with a proven record of accomplishment in customer satisfaction, interactive quality assurance, business analysis, client retention, team leadership, Omni-Channel contact center implementation, Customer Experience Reporting &Analytics. With over 11 years’ experience in a customer experience operations. What Will I offer you my esteemed client? ● Contact Center Systems Administration (Genesys Cloud, GoVIP, Yeastar & Zoho Desk), Administration, Key Performance metrics review and set up. ● Work Force Management - Call Center, Including - scheduling, adherence & conformance reporting. ● Real Time Analyst & Uptime monitoring to ensure your call center is accessible. ● IVR Flow creation(inbound, outbound, messaging, chat & in queue), Call routing & scheduling. ●Reporting for Management – Excel & BI. ●Customer experience business needs analysis. ● Customer onboarding & document management. ●Project Management Skills (Requirement gathering, vendor engagement & product testing) ●Customer service. ●Complaint Handling & Management. ●Quality Assurance policy framework creation, Evaluation form creation, Monitoring & Coaching. ● Help you set up an online call quality assurance evaluation form (this will take you away from manual excel workbooks & templates) ●Team training and skills transfer. ● 8 Years of Geneys Cloud CX administration & deployment. ●5 Years experience in Oracle Siebel CRM administration. ●2 Years experience in 3CX administration. ● 3 year experience in Zoho Desk & Zoho One administration. Bonus: Process Analysis with a key focus on operational processes that affect the call center.

Hello there! I'm thrilled to welcome you to my profile. Are you looking for a customer service specialist who will treat your customers like VIPs? You’ve found the right expert! With over 5 years of experience in customer service and call center operations, I help businesses enhance customer satisfaction, boost retention rates, and streamline communication through exceptional customer support. ✅ What I Bring to the Table: ✔️ Customer Support: Live chat, email, phone support, help desk, and ticket management ✔️ CRM Management: Zoho CRM, Zendesk, HubSpot, Freshdesk, Salesforce, and Intercom ✔️ Conflict Resolution & Customer Retention: Handling complaints, customer engagement, and loyalty-building strategies ✔️ Call Center Operations: Inbound & outbound calls, sales support, and lead conversion ✔️ Administrative Assistance: Data entry, order processing, appointment scheduling, and file organization ✔️ Technical Proficiency: Microsoft Office Suite, Google Workspace, AI Chatbot Support ✔️ Bilingual Communication: Fluent in English & Swahili for seamless customer interactions 🚀 How I Can Help Your Business: ⭐ Provide 5-star customer service and create seamless experiences for your customers ⭐ Increase customer loyalty through empathetic and solutions-driven support ⭐ Reduce response time and improve efficiency with structured communication strategies ⭐ Assist with CRM data entry, ticket management, and workflow automation ⭐ Handle inbound and outbound calls professionally with a focus on conversion & retention 🔹 Whether you're a startup looking to scale your customer support or an established brand in need of an expert to optimize your processes, I am ready to help! 📩 Let’s work together! Send me a message, and let’s discuss how I can elevate your customer service game. Your customers deserve the best, and I’m here to deliver it!