Hire the Best Technical Support Specialists
in Kenya

Are you losing customers because of slow, unclear, or unresolved support? I fix that. I help SaaS companies retain customers and grow revenue by delivering support that is fast, precise, and leaves customers satisfied enough to stay and spend more. Over the last 5 years, I have supported customers for three international clients, maintaining a 95%+ customer satisfaction score while handling more than 50 customer inquiries daily across email and chat using Zendesk, Freshdesk, Gorgias, and Intercom. My experience includes diagnosing and resolving technical issues while maintaining 98%+ SLA compliance, reproducing and documenting bugs, analyzing application logs, identifying root causes, and applying documented fixes to improve first-contact resolution. I have documented and escalated defects for engineering teams, managed support tickets in intercom, zendesk, freshdesk, Salesforce and Jira with 99%+ accuracy, translated technical issues into clear guidance for customers, conducted screen-sharing sessions to resolve issues without escalation, and maintained knowledge base articles that reduced repetitive inquiries. I consistently maintain a first response time of under 2 hours, a QA score above 98%, and escalate critical defects within 6 hours to help reduce resolution times. Working with me means reliable, timely support that reflects your company's tone and keeps customers informed. I stay on schedule, meet agreed deadlines, and aim to make every customer interaction a positive experience. Send me a message, and we can discuss whether I am the right fit for your team.

I am a dedicated Technical Support and Customer Service professional with experience in troubleshooting, customer communication, internet connectivity support, and IT operations. I help businesses provide reliable support by resolving technical issues, assisting users, documenting problems, and ensuring smooth service delivery. My skills include: • Customer support via email, chat, and phone • Technical troubleshooting and issue resolution • Internet connectivity and network support • Router, WiFi, and basic network configuration • Ticket handling and customer communication • Linux fundamentals and system administration basics • Documentation and reporting • Remote support tools and collaboration I am detail-oriented, reliable, and committed to delivering professional service while maintaining excellent customer relationships. I am available for remote technical support, help desk, customer support, and IT-related projects. Regards, Eunice

Microsoft 365 Administrator with 15 years in Tech Support, helping MSPs and Microsoft Partners keep tenants secure, stable, and billing correctly. I specialize in Microsoft 365 administration, identity management, licensing, and end‑user support ensuring smooth operations and satisfied clients. I bring 15 years of IT experience and 5+ years focused specifically on Microsoft 365 — Exchange Online, Entra ID (Azure AD), Teams, licensing, user provisioning, onboarding/offboarding, and CSP/Partner Center operations. What sets me apart 🔹 Partner Support: Delivered dedicated support to Microsoft resellers, managing tenant configurations, license adjustments, and platform operations. 🔹 Built an AI‑powered Microsoft Graph auditing tool to scan M365 tenants for security gaps, compliance risks, and configuration issues — automation that catches what manual checks miss. 🔹 Experienced across ServiceNow, Zendesk, and Syncro for efficient ticket resolution and clear communication. 🔹 Skilled in Windows and macOS troubleshooting, hardware/software issues, and full end‑user support. 🔹 License & Billing Management: Streamlined cloud license provisioning and automated recurring billing across Microsoft Partner Center and AppXite. What clients can expect ⚡ Fast turnaround: I respond within 2 hours to every message and job invitation. 🔧 Root‑cause fixes: I don’t just patch symptoms; I solve the underlying issue and document it clearly. 🗣️ Honest communication: If something’s outside my scope, I’ll tell you directly and guide you toward the right solution. 🎯 Focused attention: I take on a limited number of concurrent contracts so each client gets my full bandwidth. 📡 Enterprise-ready workspace: Hardwired fiber internet with 5G cellular failover, plus a quiet, secure setup. Always ready to jump on a bridge call at a moment's notice. Invite me to your project and expect a customized action plan in your inbox within 2 hours.

Hi, I'm Hosea, a Hosting and Domain Technical Support Specialist with hands-on experience working in the web hosting and domain registration industry. I specialize in helping businesses, hosting providers, agencies, and website owners solve complex technical issues related to domains, DNS, email, SSL certificates, and WordPress hosting. My experience includes supporting thousands of domain and hosting customers, troubleshooting DNS propagation issues, managing domain transfers, configuring nameservers, and resolving email delivery problems. Services I provide: ✓ DNS Management (A, AAAA, CNAME, MX, TXT, SPF, DKIM, DMARC) ✓ Domain Registration, Transfer & Renewal Support ✓ SSL Certificate Installation & Troubleshooting ✓ cPanel, Plesk & DirectAdmin Administration ✓ WordPress Migration & Website Transfers ✓ Website & Email Migration ✓ Cloudflare Setup & Configuration ✓ Email Configuration (Google Workspace, Microsoft 365, Zoho Mail) ✓ Website Downtime & Performance Troubleshooting ✓ WHMCS Basic Configuration & Support ✓ Technical Documentation and Customer Support I pride myself on providing fast communication, clear explanations, and reliable technical solutions. If you're looking for someone who understands both the technical and customer support side of the hosting industry, I'd be happy to help.

AI & Machine Learning Engineer | Cybersecurity | Network Infrastructure Expert I am a Computer Engineer with over 10 years of experience helping businesses design, secure, and optimize their IT infrastructure. I specialize in Artificial Intelligence, Machine Learning, Cybersecurity, Network Engineering, and IT Infrastructure, delivering reliable, scalable, and secure technology solutions. I help businesses: Design and implement secure enterprise networks Configure and troubleshoot Cisco routing and switching Deploy and manage firewalls, VPNs, IDS/IPS, and network security solutions Strengthen cybersecurity and reduce security risks Build AI and Machine Learning solutions using Python Develop data analytics and reporting dashboards with Power BI Automate IT and security tasks using Python Perform security assessments and recommend best practices Support ISO/IEC 27001 information security compliance Troubleshoot complex networking and infrastructure issues My technical expertise includes: Artificial Intelligence & Machine Learning Python Programming Network Security Cisco Enterprise Networking (CCNP & CCNA) Firewall Administration VPN Technologies Intrusion Detection & Prevention (IDS/IPS) Network Design & Architecture Power BI Windows & Linux Administration Information Security IT Infrastructure Management Risk Assessment & Security Compliance Why work with me? ✔ Over 10 years of professional IT experience ✔ Strong communication and problem-solving skills ✔ Reliable, detail-oriented, and committed to quality ✔ Experience working with international clients and organizations ✔ Focused on delivering practical solutions that improve security, performance, and business efficiency Certifications Cisco Certified Network Professional (CCNP Enterprise) Cisco Certified Network Associate (CCNA) ISO/IEC 27001:2022 Lead Auditor Oracle AI Development Professional Cybersecurity Certifications M.Sc. in Artificial Intelligence, Machine Learning & Deep Learning Whether you need a secure network, cybersecurity expertise, AI-powered solutions, infrastructure optimization, or IT consulting, I am ready to help. My goal is to deliver high-quality, dependable solutions that help your business stay secure, efficient, and competitive. Let's discuss your project and build the right solution for your business.

**Over 100 Five-Star Reviews** **11,000+ Hours Worked on Upwork** **80+ Clients Served** **91% of Clients Recommend Me** Need a dependable professional to manage your website, booking system, customer support, and day-to-day operations without constant supervision? Over the past several years, I have helped businesses streamline their operations by managing websites, booking platforms, customer communications, and administrative processes. With more than 11,000 hours worked and over 100 successful projects completed on Upwork, I bring experience, reliability, and attention to detail to every project. I specialize in supporting businesses that need someone they can trust to keep things running smoothly behind the scenes. My expertise includes: ✔ Website setup, configuration, and maintenance ✔ Booking system administration and support ✔ Customer support via email, chat, and help desk platforms ✔ Content management and website updates ✔ Technical support and troubleshooting ✔ Data migration and system administration ✔ SEO implementation and website optimization ✔ Process management and administrative support Why clients hire me: • Reliable and responsive communication • Ability to work independently with minimal supervision • Strong attention to detail and accuracy • Proven track record with long-term client relationships • Focus on delivering results and improving operational efficiency If you're looking for a proactive professional who can support your business operations and help your team stay focused on growth, I'd be happy to discuss your project.