Hire the Best Call Center Agents
in Kenya

Hi! I am Susan. I have been working as an efficient customer support agent for more than 4 years. Handling customers both online and offline through emails, texts and calls are one of my specialties. I am a work enthusiast who is highly positive, lively and believes in client satisfaction as a priority. Why Choose Me: ✅ Extensive Experience: With over 4years of experience in customer service, I've mastered the art of delivering top-tier support. Additionally, my 4-year stint as a customer retention specialist has allowed me to excel in retaining and delighting customers. ✅ E-commerce Expertise: I understand the intricacies of e-commerce and dropshipping businesses. My hands-on experience in this industry equips me with insights to optimize customer interactions and boost sales. ✅ Retention Strategies: I specialize in devising and implementing customer retention strategies that foster long-term relationships. I can help reduce churn rates and boost customer lifetime value. ✅ Virtual Assistance: As a virtual assistant, I'm proficient in handling administrative tasks, order processing, inventory management, and more. My goal is to ease your workload, allowing you to focus on strategic aspects of your business. ✅ Tech-Savvy: I'm well-versed in using CRM tools, e-commerce platforms, and various customer support systems to provide efficient service and track customer interactions. I VALUE YOUR TIME AND MONEY

I help Shopify and e-commerce brands manage high-volume customer support while improving customer retention and satisfaction. If you’re dealing with slow response times, overwhelmed inboxes, or unhappy customers. I can help you fix both the support and the systems behind it. Most e-commerce brands don’t lose customers because of bad products; they lose them because of poor customer experience. That’s where I come in. I run a customer retention and support success program, and we have worked with e-commerce businesses since 2018. We help brands manage high-ticket volumes, improve response quality, and most importantly, retain customers and increase repeat purchases. Over the years, we’ve supported businesses at different stages of growth. Across these partnerships, our focus has always been the same: Not just answering tickets, but improving the overall customer experience. What I Help With I work with e-commerce brands (especially Shopify stores) that are: Getting overwhelmed with support volume Experiencing slow response times or inconsistent quality Dealing with refunds, complaints, or negative customer sentiment Looking to scale without building a large in-house support team How I Work We don’t operate like a typical outsourcing team. We focus on: 1. Ownership-driven support Every ticket is handled from start to finish, not passed around or left incomplete. 2. Quality + speed (not one or the other) We manage high volumes without sacrificing clarity, tone, or accuracy. 3. Customer retention mindset Every interaction is handled with the goal of keeping the customer, not just closing the ticket. 4. Systems & process improvement We help you: Build better macros and workflows Reduce repetitive tickets Identify root causes behind customer issues Experience Includes Order management & tracking issues Shipping delays and logistics communication Handling refunds, returns, and chargeback prevention Subscription and retention-focused support Handling frustrated or high-emotion customers Multi-channel support (Email, Chat, SMS)

I am a Finance Professional seeking jobs, projects, partnerships, and engagements that involve topics such as investment research, forex (foreign exchange), equity/earnings reports, portfolio management, financial analysis, accounting, fintech, cryptocurrencies/blockchain research, trading (MetaTrader4, MetaTrader5, Etoro, Tradingview etc.), metatrader programming (MQL5, MQL4), and chart analysis. *I can also assist Traders with monitoring and executing trades in the forex, crypto, futures, commodities, among other markets, based on their specified strategies or signals. This is particularly beneficial for those with limited time. I am also open to collaborations and opportunities beyond these areas. Reach out, and we could discuss more. --- Graham Below is a summary of my professional background; Market Expertise and Financial Reporting - I have a deep understanding of how global financial markets work and how the broader economy affects different industries. - I specialize in breaking down complex financial data, such as company earnings reports and investment portfolios, into clear, professional summaries that help stakeholders understand a company’s growth and future potential. Technical Analysis and Market Strategy - Beyond the big-picture numbers, I am an active technical analyst who uses price charts and specific patterns to identify market trends. - I regularly publish these insights and trading ideas on platforms like TradingView, demonstrating a hands-on approach to analyzing stocks, indices, and forex markets with precision and consistency. Cryptocurrency and Blockchain Specialization - I am well-versed in the digital currency space, from monitoring market shifts to researching new blockchain developments and ICOs. - I translate these high-tech trends into accessible content, such as newsletters, educational materials, and blog posts, making it easier for audiences to stay informed about the evolving world of Web3 and crypto. Project Management and Content Creation - My experience extends to managing independent finance platforms, including my own website, FinanceBeta. - This allows me to combine my technical knowledge with professional writing skills, ensuring that every report or article is not only accurate but also formatted perfectly and easy for readers to digest. *Educational background: I hold a BA Major in Finance and Banking.

I am a paralegal by profession, having completed a course in Diploma in Law. I am also a fully trained transcriptionist, with expertise in General and Legal Transcription. I am proficient with computer packages and applications, including Microsoft Office and Google apps, having undertaken a course in International Computer Driving License. I have had ample experience in transcription having worked on several projects, where I completed them on time and accurately as per the client’s expectations. Therefore, it is an assurance that, any project that I work on, I complete within the stipulated time and ensure accuracy. I have qualities and skills that come in handy to help deliver my works on time and error-free. These qualities include: fast typing skills, accuracy, attention to detail, confidentiality, effective communication skills, computer skills, work ethic, strong proofreading skills, spelling, grammar and punctuation skills. I am highly conversant with essential transcription software and applications that facilitate my delivery of outstanding work. This software and applications include: Express Scribe, Transcribe, Trint, Inqscribe and Happyscribe. I have high work ethic and integrity, therefore I can work under minimal supervision, I am details oriented, fast learner, good communication and I have a short turnaround time. A happy and satisfied client is my daily motivation.

Looking for a customer service professional who can deliver exceptional support and ensure customer satisfaction? With over 5 years of experience in live chat, email, and phone support, I offer a proven track record of providing prompt, courteous, and effective assistance. My dedication to delivering unparalleled customer experiences sets me apart. Let me bring my expertise to your team and help elevate your customer service to new heights. I specialize in: Live Chat Support Email Support Phone Support CRM Software (Gorgias, Freshdesk) Shopify Conflict Resolution Problem-Solving In my previous roles, I have successfully managed high-volume support environments, consistently received positive feedback, and contributed to improving team performance and customer retention rates. I am proficient in various CRM tools and have a proven track record of reducing response times and increasing customer satisfaction. Let’s work together to ensure your customers receive the best support experience possible. Feel free to reach out to discuss how I can help your business thrive.

Running a business requires focus, but too often, that focus is pulled into emails, scheduling, customer messages, and daily operations. When communication is scattered and systems are unstructured, things slow down, opportunities are missed, and growth becomes harder than it should be. That’s where I come in. I work with founders, CEOs, and growing teams as an Executive Virtual Assistant, bringing structure, consistency, and control to their operations, so they can focus on high-level decisions and business growth. I don’t just assist. I take ownership of the moving parts that keep your business running. 𝗛𝗼𝘄 𝗜 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗬𝗼𝘂𝗿 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 & 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝘃𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁  • Inbox and email management (prioritization, responses, follow-ups)  • Calendar management across time zones  • Meeting coordination, scheduling, and documentation  • Travel planning and executive-level support  • SOP creation and workflow organization 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗖𝗹𝗶𝗲𝗻𝘁 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻  • Email, live chat, and phone support  • Customer inquiries, issue resolution, and follow-ups  • CRM management, clean-up, and accurate record-keeping  • Consistent, professional client communication 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 & 𝗗𝗮𝘁𝗮 𝗦𝘂𝗽𝗽𝗼𝗿𝘁  • Data entry, organization, and reporting  • Excel and Power Query for data cleaning and efficiency  • Workflow optimization and process improvement  • File and document management systems 𝗪𝗵𝗮𝘁 𝗬𝗼𝘂 𝗚𝗮𝗶𝗻 𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗪𝗶𝘁𝗵 𝗠𝗲 ✔️ Clear, structured communication across your business ✔️ A well-managed inbox and organized calendar ✔️ Faster response times and improved client experience ✔️ Clean systems, accurate data, and smoother workflows ✔️ A reliable right hand who doesn’t need micromanagement I bring a calm, structured approach to business operations, ensuring nothing is missed, and everything runs as it should. If you’re looking for an Executive Virtual Assistant who can take ownership, streamline your operations, and support your growth, I’m ready to step in. Send me a message or invite me to your job.