Hire the Best Call Center Agents

I have 14+ years of experience in contact center field (call/chat/email handling) at fast paced work environments such as Vodafone UK, Amazon US, Talabat GCC and numerous travel agents. Roles and responsibilities included customer service agent, SME, team manager, WFM, supervisor and project manager. I have 14+ years of experience in contact center field (call/chat/email handling) at fast paced environments such as Vodafone UK, Amazon US, Talabat GCC and numerous travel agents. Roles and responsibilities included customer service agent, SME, team manager, WFM, supervisor, Project manager, and lately a partner in a startup call center. I have a solid proven track record of delivering exceptional customer/ client satisfaction and team and project management through implementing Agile/ Scrum mythologies and values using Asana, Trello, Kanban Boards and Jira. I can provide quality consultant services guaranteed by a very high level of professionalism, dedication and honesty.

I manage scalable Call center operations at Reach Flex, overseeing a team of over 100 agents providing 24/7 multilingual support in English, French, German, and Chinese. We support clients across multiple industries including homeservices (solar, roofing, HVAC,..) ,Travel, Automotive, Banking, Real Estate, Energy, Media & Communication, Retail, and Technology. My experience includes managing large teams across multiple time zones, implementing structured workflows, quality assurance processes, and performance tracking. Our operations cover voice, email, and chat support, ensuring timely and professional customer interactions. Reach Flex is built to scale and adapt to client needs efficiently.

⭐⭐⭐⭐⭐ Every successful business starts with a single person and a compelling vision. But to turn that vision into reality, it must evolve into a clear strategy and disciplined execution. As a project manager and marketing strategist, I collaborate with companies across the US, Canada, Europe, the Middle East, Asia, and Australia. I specialize in developing impactful brand identities for both new and established brands in B2B and B2C markets. My background also includes over a decade of experience in customer service, sales, marketing, and web development, giving me a well-rounded perspective on driving growth and building lasting connections. STRENGTHS: 📌 Strong Business Acumen (Cost and Profit Analysis) 📌Completed The FUNDAMENTALS OF PROJECT MANAGEMENT TRAINING 📌Completed The GLOBAL COMMUNICATIONS TRAINING 📌Completed The SEVEN PILLARS OF ADVOCACY TRAINING 📌Certified TOP CUSTOMER SERVICE AWARDEE with 100% Member Satisfaction Score 📌Certified 100% ATTENDANCE AWARDEE 📌Certified SALES COMPLIANCE AWARDEE 📌Certificate of Completion (Customer Service Training) 📌Variety of skills in Engineering, Sales & Marketing, Finance, and Project Management. 📌Tier 3 Top Seller of the year 2012 (Xlib USA) 📌Results-driven 📌Successfully Joined a total of 7 BPO/Call Center Companies AREA OF EXPERTISE: 📌Project Management 📌 Sales B2B or B2C ( Lead Generation Team/Appointment Setting) 📌 Customer Service (Phone, Email and Chat) 📌 Website Maintenance and Development (CRM Building, Social Media Marketing) 📌 Quotations, Negotiation, Vendor Search 📌 Real Estate (Home Loans, Mortgage Refi, Commercial Properties & Mobile Homes) 📌 Proofreading, editing, and content writing 📌 Training and Development- Instructional Designer 📌 Marketing (Social Media Marketing) 📌 Graphic Design and Content Creation 📌 Business Planning 📌 Data Entry, Virtual Assistant and Administrative Task --Owner of DJO Call Center Services, a division of DJO Career Opportunities --Fast and Reliable Internet Connection (Using Fiber Optics 100 Mbps connection) --Has multiple skilled agents to accomplish a particular task promptly

I am the CEO and Founder of Splace BPO, helping entrepreneurs, startups, and established companies scale efficiently through tailored outsourcing solutions that drive revenue, improve productivity, and reduce operational expenses. With a strong understanding of business operations and workforce management, I specialize in building outsourcing systems that are not only cost-effective but also sustainable and performance-driven. Outsourcing Solutions I Offer: - Fully Managed Outsourcing End-to-end team management, performance monitoring, and process optimization so you can focus on scaling your business. - Staffing Management Recruitment, onboarding, and workforce supervision tailored to your operational needs. - Seat Leasing Solutions Ready-to-deploy workspace and infrastructure for businesses needing reliable operational support. If you're looking for a strategic outsourcing partner who understands both operations and growth, let's connect. I’d be happy to discuss how we can build a solution tailored specifically for your business goals.

Hi, I'm Salman, founder of Nexus-Tel and someone who genuinely loves the work of helping businesses grow. Over the past 7+ years on Upwork (and 4 years scaling Nexus-Tel past $1 Million in agency revenue), I've worked with clients in Real Estate, Insurance, Solar, Law, Healthcare, E-commerce, and SEO. But honestly, what I'm most proud of isn't the numbers it's the relationships. Clients reach out even when they don't have an active project, just because they know I'll give them a straight answer and actually care about their outcome. That's the energy I bring to every engagement. What Nexus-Tel delivers: Outbound Sales & Telemarketing: Cold calling, upselling, cross-selling that actually converts Appointment Setting: B2B/B2C booking with real pipeline impact (300+ qualified appointments/month for one US real estate client) Customer Support: Inbound/outbound calls, live chat, email handled like your own in-house team Lead Generation: Targeted, verified leads through data mining and outreach B2B Client Acquisition: Strategic relationship-building, not just cold volume My agents speak fluent English, are trained in compliance and persuasion, and work with full transparency call recordings, CRM integration, analytics, and regular reporting included. If you've tried offshore BPO before and it didn't feel like a partnership, that's exactly the gap I built Nexus-Tel to fill. Let's talk; even if you're just exploring options, I'm happy to give you my honest take on what would actually work for your situation.

With 12+ years of experience in global sales, I now operate a fully equipped call center delivering high-volume outbound campaigns and scalable sales solutions across the USA, UK, and Australia. Since 2014, I’ve helped businesses generate qualified leads, book appointments, and close deals in industries like business funding, real estate, and home services. 📌 What We Offer: ✅ Cold Calling & Appointment Setting (B2B/B2C) ✅ Lead Generation & Live Transfers ✅ Business Funding Campaigns (MCA, SBA, LOC, ERC, etc.) ✅ Real Estate & Home Improvement (Solar, HVAC, etc.) ✅ Inbound & Outbound Call Center Support ⚙️ Why Clients Choose Us: ✔️ Trained agents with proven scripts & objection handling ✔️ Ability to scale quickly (small to large campaigns) ✔️ Consistent call quality, reporting & performance tracking ✔️ Experience working with international markets 🛠 Tools & Systems: CRM: Salesforce, HubSpot, Zoho, Pipedrive, Freshsales, GoHighLevel etc Dialers: RingCentral, Dialpad, Nextiva, Mojo, VICIDial, PrimoDial, Kixie 🤝 Let’s Work Together Whether you need a few agents or a full team, we can handle your campaign from lead generation to closing. 📩 Send a message to discuss your campaign — serious projects only.