Hire the Best Communication Etiquette

I work with businesses of all sizes across various industries, providing administrative support, business solutions, marketing, appointment setting, and telemarketing services. Services Offered: call center call center training contact research copy-writing correspondence data entry human resources image research inbound calls lead generation marketing office management office training onboarding outbound calls personal assistant procuring marketing leads prospecting sales leads recruitment scheduling social media posts soft sales telemarketing time management virtual assistant web research

Business Development & Strategic Partnerships Consultant | Helping B2B Companies Build Revenue Pipelines I help B2B companies find new opportunities, build strong partnerships, and stay organised enough to actually turn conversations into long-term clients. Over the past 6+ years, I’ve worked across business development, client communication, partnerships and operations. In practice that has meant everything from identifying and reaching out to potential partners to managing relationships, supporting CRM systems and making sure follow-ups and internal processes don’t get missed. A lot of my work sits between growth and operations. I’m often brought in to help founders and small teams who are doing everything themselves, where opportunities are coming in but there isn’t always a clear system to track, manage and also develop them. How I can help: Business development and outreach Strategic partnerships Lead generation and prospect research LinkedIn and email outreach support CRM management (HubSpot, Zoho, etc.) Client relationship management Sales pipeline organisation Market and competitor research Client onboarding and follow-up processes General operations and workflow support My approach combines strategy with execution. I don't just identify opportunities, I help build the processes, relationships and systems needed to convert those opportunities into long-term business growth. I'm experienced in working with HubSpot, Zoho CRM, Intercom, Notion, ClickUp, Asana, Trello and Google Workspace allowing me to integrate seamlessly into existing teams and workflows. Clients value me because I'm proactive, commercially minded and dependable. I communicate clearly, take ownership of my work and build strong relationships with clients, partners and internal teams alike. Whether you need someone to build a partnership strategy, generate qualified opportunities, optimise your CRM or strengthen your business development processes, I can quickly become an extension of your team and help you create sustainable, repeatable growth.

I bring a unique combination of over four years of ESL teaching experience and 24 years of professional experience in Community Corrections as a Case Manager. Throughout my career in Community Corrections, I worked closely with individuals from diverse backgrounds, helping them navigate complex situations while maintaining compliance with court-ordered requirements. My responsibilities included case management, documentation, conducting interviews, coordinating with judges, attorneys, law enforcement agencies, treatment providers, and community resources, as well as preparing detailed reports and maintaining accurate records. This role required exceptional communication, active listening, problem-solving, conflict resolution, and organizational skills. In addition to my background in case management, I have extensive experience teaching English to both adults and children in volunteer and paid positions. I hold a 168-hour TESOL certification and specialize in creating engaging, interactive lessons that build students' confidence in speaking, listening, reading, and writing. My teaching style focuses on making students feel comfortable while encouraging meaningful communication and real-world language use. My professional background has given me the ability to connect with people from many cultures and walks of life, making me a patient, adaptable, and supportive instructor. I am passionate about helping English learners achieve their goals and develop the skills they need to communicate successfully in academic, professional, and everyday situations.

I help founders and growing teams stay organized, hire efficiently, and keep operations running smoothly. I bring hands-on experience supporting both recruiting pipelines and day-to-day operations, and I’m comfortable stepping into fast-moving environments where structure, follow-through, and communication matter. I also support clients as an accountability partner, helping maintain structure, priorities, and consistent progress across ongoing work. 🔹 Recruiting & Onboarding Experience I’ve managed full hiring pipelines, including: - Sourcing and screening candidates (Indeed and other platforms) - Conducting structured screening calls - Scheduling interviews and coordinating with hiring managers - Managing onboarding workflows end-to-end - Guiding new hires through documentation, background checks, and training steps - Ensuring a smooth, professional first experience for new team members 🔹 Operations & Client Coordination Beyond recruiting, I’ve supported ongoing business operations by: - Managing client communication and follow-ups - Coordinating schedules, calendars, and internal tasks - Tracking workflows and keeping teams aligned - Creating and maintaining CRM systems and organized records - Auditing and rebuilding SOPs to optimize systems and improve workflows - Supporting day-to-day execution so leadership can focus on growth In previous roles, I’ve acted as a key point of contact between clients, internal teams, and leadership, ensuring communication stays clear and organized. 🔹 How I Work I bring structure and consistency to fast-moving environments where priorities can shift quickly. Alongside execution, I naturally support teams as an accountability partner, helping keep tasks, priorities, and deadlines clear and on track. I’m proactive with follow-ups, organize work into simple, manageable systems, and help maintain steady progress across ongoing responsibilities. Whether it’s tracking progress, keeping communication aligned, or reinforcing priorities, I focus on creating clarity and reliable execution. - Strong organization and prioritization - Clear task tracking and deadline management - Proactive follow-ups and status check-ins - Simple, effective systems to keep work organized - Reliable execution with minimal supervision 🔹 Tools I've worked with Trello, Asana, Airtable, Google Workspace, Microsoft Office, Slack, Zoom, Senja, Calendly, Grammarly, Claude, Zapier, Indeed for Employers, Checkr, Bullhorn CRM, Jobber, LaunchBay I adapt quickly to new tools and workflows and communicate clearly while supporting clients in both internal and client-facing roles. I’m available during U.S. business hours and open to long-term roles where I can provide consistent support. *My hourly rate reflects executive-level support and may vary depending on scope and responsibility.

Hello and welcome! Exceptional customer support builds trust, strengthens your brand, and turns customers into loyal advocates. If you're looking for someone who can represent your business professionally through email, live chat, and guest communication, you're in the right place. I don't just answer messages—I solve problems, build customer trust, and represent your business as if it were my own. I'm a Top Rated Customer Support Specialist with 4+ years of experience, a 100% Job Success Score, $40,000+ earned, and 10,000+ hours worked on Upwork. I've supported 30+ businesses across the USA, UK, Europe, Australia, and South Africa, helping Shopify stores, eCommerce brands, online businesses, and short-term rental companies provide exceptional customer experiences. Whether you need someone to manage your inbox, respond to live chats, resolve customer concerns, or communicate with Airbnb guests, I can become a reliable extension of your team. Here's how I can help: ✔ Email Customer Support ✔ Live Chat Support ✔ Shopify Customer Service ✔ eCommerce & Dropshipping Support ✔ Order Processing & Order Tracking ✔ Refunds, Returns & Exchanges ✔ Complaint Resolution & Customer Retention ✔ Supplier Communication ✔ Airbnb & Short-Term Rental Guest Support ✔ Reservation & Booking Management ✔ Ticket Management ✔ Virtual Assistance & Administrative Support ✅ Platforms & Tools • Shopify • Zendesk • Gorgias • Freshdesk • Reamaze • Help Scout • Intercom • Zoho CRM • Google Workspace • Microsoft Outlook • DSers • CJ Dropshipping • AliExpress • Guesty • Hostaway ✅ WHAT YOU CAN EXPECT WHEN WORKING WITH ME I understand that great customer support is more than just answering messages. It's about building trust, protecting your brand's reputation, and creating positive experiences that encourage customers to return. I'm proactive, dependable, detail-oriented, and comfortable working in fast-paced environments. Whether it's handling high volumes of support tickets, resolving complex customer issues, coordinating with suppliers, or assisting guests throughout their stay, I always communicate with professionalism, empathy, and efficiency. If you're looking for a reliable customer support professional who can quickly adapt to your business and deliver exceptional service from day one, I'd love to discuss how I can help your team succeed. Best Regards, Usman

Detail-oriented and reliable Shopify Virtual Assistant with hands-on experience in Facebook Meta Ads, customer support, and e-commerce operations. Skilled in Shopify store management, order fulfillment, and product uploading, with a strong track record of creating optimized product descriptions and managing product variations. Proficient in handling dropshipping customer service, chat support, and email support with a focus on providing excellent customer experiences. Adept at multitasking in fast-paced digital environments while ensuring accuracy and efficiency across all tasks.