Email handlers provide customer support over email using templates. They sort complaints and respond to incoming emails to resolve issues in Gmail or Microsoft Outlook. They also handle web searches to optimize products and services for customer needs and create and send emails for campaigns. They might offer administrative assistant services like scheduling appointments and organizing your inbox.
Email handler costs vary depending on factors like experience, project scope and geographic location. Depending on expertise and location, you might see hourly rates ranging from $10-$50. Email handlers typically offer a range of related services in customer care and virtual assistant work, so your business needs will play a significant role in determining an email handler’s rates.
Experience and Expertise
Email handlers don’t need formal education, but most have a GED or high school diploma. They can provide email services on a daily basis, part-time, or per campaign. They often offer other related services, and the more years of experience they have, the higher they may set their rates.
An entry-level email handler might email clients and offer essential services like organizing your inbox or updating databases. An intermediate handler might develop custom templates and be more involved in resolving customer issues. Expert email handlers might have the most comprehensive understanding of best email practices and service management. They are also most likely to have specialty training in fields like healthcare and government.
Scope of Work
Your project scope will also influence the cost. A mail handler organizing your Gmail account will be a less intensive project than providing daily email support to your customers. The more time and energy your project will take an email handler, the more they’ll likely charge.
Geography
Where an email handler lives will impact hourly rates because the cost of living varies significantly between cities and countries. Professionals in large cities like New York and Seattle might charge more than those in less populated cities. Consider physical location when looking to work with an email handler. In addition to cost, consider time differences and potential language barriers. Email handlers often use templates to respond to customers, but they typically personalize them to provide a human touch.
Popular email handling projects & cost examples
Inbox management
Email handlers specializing in inbox management help maintain a clear inbox and organize incoming messages so that you see important emails. Inbox management can fall between the $10-$50 hourly rate or be charged by a monthly flat rate that reflects the time and scope of your email management needs.
Multiple email inbox handling
Email handlers who manage multiple inboxes might charge rates between $30-$100 an hour, or something like $5 per user per month.
Follow up with leads
Once you have a lead, it’s vital to keep in contact for your product or service to remain in their mind. Email handlers can follow up with leads to help keep potential customers from falling through the cracks and likely charge somewhere in the range of typical hourly rates.
Optimize your email account
A skilled email handler will know which email plugins and add-ons can help improve and automate your email. Since this might be a one-time service, you might pay a flat rate rather than an hourly fee.
Find Talent at the World’s Work Marketplace
Find an email handler on Upwork. Freelancers offering email handling services have profiles that list their skills and areas of expertise so you can find the right fit for your needs. Customer ratings and contractor profiles review help you feel confident in your search.
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