Hire the Best Email Support Professionals

𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐕𝐀 | 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐱𝐩𝐞𝐫𝐭 | 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐋𝐢𝐬𝐭𝐢𝐧𝐠 𝐄𝐱𝐩𝐞𝐫𝐭 | 𝟕+ 𝐘𝐞𝐚𝐫𝐬 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 | 𝐒𝐡𝐨𝐩𝐢𝐟𝐲, 𝐀𝐦𝐚𝐳𝐨𝐧, 𝐞𝐁𝐚𝐲, 𝐄𝐭𝐬𝐲, 𝐖𝐚𝐥𝐦𝐚𝐫𝐭, 𝐖𝐨𝐨𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞, 𝐓𝐢𝐤𝐓𝐨𝐤 𝐒𝐡𝐨𝐩 & 𝐌𝐨𝐫𝐞 Get reliable, scalable support for your e-commerce business 🚀 𝐖𝐢𝐭𝐡 𝟕+ 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐡𝐚𝐧𝐝𝐬-𝐨𝐧 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞, I help brands manage operations, deliver exceptional customer support, and optimize their online stores 𝐚𝐜𝐫𝐨𝐬𝐬 𝐦𝐮𝐥𝐭𝐢𝐩𝐥𝐞 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 𝐚𝐧𝐝 𝐂𝐑𝐌𝐬. 🌟 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐰𝐨𝐫𝐤 𝐰𝐢𝐭𝐡 𝐦𝐞 𝐰𝐡𝐞𝐧 𝐭𝐡𝐞𝐲 𝐧𝐞𝐞𝐝: ● “A reliable VA who can handle everything without constant supervision” ● “Someone who understands e-commerce operations end-to-end” ● “Fast, professional customer support that improves retention” ● “Accurate product listings + smooth order processing” ● “An expert who already knows the tools and doesn’t need training” ⚡ 𝐌𝐲 𝐂𝐨𝐫𝐞 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: 🛒 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 (𝐌𝐮𝐥𝐭𝐢-𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦) Shopify • Amazon • eBay • Walmart • Etsy • WooCommerce • BigCommerce • TikTok Shop Product Listings (single + bulk upload) SEO Title & Description Optimization Product Variants, Pricing & Catalog Management Inventory Management & Stock Updates Order Processing, Tracking & Fulfillment Store Setup & Backend Management 💬 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 (𝐇𝐢𝐠𝐡-𝐐𝐮𝐚𝐥𝐢𝐭𝐲 & 𝐅𝐚𝐬𝐭 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐞) Tools: Zendesk • Gorgias • Freshdesk • Intercom • Help Scout Email & Live Chat Support Order Issues, Refunds, Chargebacks Customer Retention & Satisfaction Focus Handling High-Volume Tickets Efficiently Professional, brand-aligned communication 📊 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞 & 𝐀𝐝𝐦𝐢𝐧 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 Tools: CRM Systems • Google Workspace • Excel • Spreadsheets Data Entry & Web Research CRM Management & Customer Data Handling Email Management & Inbox Organization Reports, documentation & daily operations Task management & process optimization 🦄 𝐖𝐡𝐚𝐭 𝐘𝐨𝐮 𝐆𝐞𝐭 𝐖𝐨𝐫𝐤𝐢𝐧𝐠 𝐖𝐢𝐭𝐡 𝐌𝐞: ★ 7+ years of REAL experience (not just Upwork) ★ Multi-platform & multi-tool expertise ★ Detail-oriented + error-free work ★ Fast communication & quick turnaround ★ Ability to handle full business operations 🔥 𝐖𝐡𝐲 𝐈 𝐒𝐭𝐚𝐧𝐝 𝐎𝐮𝐭: I don’t just complete tasks — I help you 𝐫𝐮𝐧 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐬𝐦𝐨𝐨𝐭𝐡𝐥𝐲, 𝐫𝐞𝐝𝐮𝐜𝐞 𝐰𝐨𝐫𝐤𝐥𝐨𝐚𝐝, 𝐚𝐧𝐝 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞. Most freelancers need training. I 𝐚𝐥𝐫𝐞𝐚𝐝𝐲 𝐤𝐧𝐨𝐰 𝐭𝐡𝐞 𝐬𝐲𝐬𝐭𝐞𝐦𝐬, 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰𝐬, 𝐚𝐧𝐝 𝐭𝐨𝐨𝐥𝐬. 📈 Let’s Work Together If You: ● Run an e-commerce store and need reliable support ● Want to improve customer satisfaction & response time ● Need someone to manage operations without micromanaging ● Are looking for a long-term VA you can trust 📩 Next Step: Click “𝐈𝐧𝐯𝐢𝐭𝐞” or send me a message — Tell me about your business, and I’ll suggest the best way I can help. 📞 If it’s a good fit, we can schedule a quick call on Upwork to discuss your needs, workflow, and how I can support your business efficiently. 𝐒𝐤𝐢𝐥𝐥𝐬 & 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬: Shopify, Amazon, eBay, Walmart, BigCommerce, WooCommerce, Etsy, TikTok Shop, Poshmark, Lazada, Vendoo, and more. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐓𝐨𝐨𝐥𝐬: Zendesk, Gorgias, Freshdesk, Intercom, Help Scout, LiveChat, and more. 𝐂𝐑𝐌 𝐓𝐨𝐨𝐥𝐬: GoHighLevel (GHL), HubSpot, Salesforce, Zoho, Pipedrive, and more. 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Inventory Management, Product Listings, Bulk Upload, SKU Tracking, Pricing Updates. 𝐀𝐝𝐦𝐢𝐧 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Data Entry, Google Workspace, Excel, CRM Management, Reporting. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐤𝐢𝐥𝐥𝐬: Email Support, Live Chat, Order Processing, Refunds, Dispute Resolution, Retention Strategies. 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞: Calendar Management, Email Handling, Administrative Task Support, CRM Automation.

I have a solid experience of more than 16 years now. I worked as a quality analyst and customer support for different companies worldwide. I also have vast experience working as technical support, email support, chat support, text support, order taking, admin assistant, virtual assistant, moderator, and as a sales agent for voice, chat, and email. Flexibility and dedication are just some of my priorities when it comes to my performance. I always make sure that I do my job well and ensure that I always perform each task with dignity and concern. I carry loyalty and integrity in everything that I do. I believe that my experience, reviews, and performance will speak for me. I have vast experience using many different email tools and other tools like Zendesk, Freshdesk, Helpscout, Reamaze, Pipedrive, Front, Excel, Zoho, Shopify, Teeinblue, Gelato, Intercom, Stripe, Infusionsoft, Kajabi, and Salesforce including using other CRM (HubSpot, Freshdesk, Zendesk, Zoho, Pipedrive, Salesforce, Keap, Freshworks)

Hey there! It's your lucky day – you've just stumbled upon the profile of the ultimate multitasking person With 8 years of experience under my belt, I've done it all – customer service, admin support, recruitment, collections, virtual assistant work, cold calling, and sales representation. You name it, I've conquered it! I'm the Swiss Army knife of freelancers, and I'm ready to tackle any challenge you throw my way. Need help chasing down overdue payments? Consider it done. Looking for a virtual assistant to help you stay organized and on top of your game? Look no further. I pride myself on my ability to build strong relationships with clients and colleagues, and I'm always looking for new ways to exceed expectations. I'm a master of time management and prioritization, and I'm not afraid to roll up my sleeves and get the job done. So why choose me? Well, for starters, I'm not your average run-of-the-mill freelancer. I'm fun, I'm energetic, and I'm always up for a challenge. And with a proven track record of success, you can rest assured that you're in good hands. So what are you waiting for? Let's work together and make some magic happen!

Greetings, and thank you for visiting my profile! With over 4 years of hands-on experience as a Customer Support Representative and E-commerce Product Lister, I’m a dedicated full-time freelancer focused on delivering accurate, organized, and detail-oriented work. My goal is simple: to help you grow your business by providing excellent customer service and efficient product management. Customer Support Experience 1. Email & Live Chat Support for DIANA HAMPTON I provided email and live chat support for DIANA HAMPTON, a U.S.-based fashion e-commerce brand. Using Zoho Desk, I handled customer inquiries related to orders, returns, and product details. I worked closely with internal teams via Microsoft Teams to quickly resolve issues and maintain a 95%+ customer satisfaction rate. Managing over 50 tickets daily, I ensured fast, friendly, and accurate responses to enhance the customer experience. 2. Email Support for Ersen-Copenhagen (Reamaze, WhatsApp, Slack, Clockify) At Ersen-Copenhagen, I managed customer support through multiple platforms including Reamaze for ticketing, WhatsApp for direct communication, Slack for internal team chats, and Clockify for time tracking. My role included answering inquiries, resolving complaints, updating order statuses, and coordinating internally to maintain seamless operations. This role strengthened my ability to multitask, communicate effectively, and work with various tools for remote support. 3. Email Support & WhatsApp Chat for Strada Fashion (Zoho CRM & WhatsApp) For Strada Fashion, I provided customer service through Zoho CRM and WhatsApp, ensuring smooth communication with customers and suppliers. I handled order confirmations, cancellations, refunds, shipping queries, and reshipments. My focus was on delivering timely and friendly support, keeping detailed records of interactions, and collaborating with teams to solve issues quickly while protecting the brand’s reputation. E-commerce Product Listing Experience 1. Product Listings for ERSEN KØBENHAVN – Fashion Brand I built optimized product listings using Kopy for product page content and Poky for collection setup in Shopify. By leveraging ChatGPT, I translated and created product descriptions and size charts that were accurate and customer-friendly. I also managed pricing strategies using Shopify’s Bulk Edit feature, aligning prices with “Compare at” values to improve product visibility and conversions. 2. Product & Collections Listing for CLARAHARTMINNESOTA Shopify Store As a Product and Collections Lister, I imported fashion collections into Shopify using POKY, ensuring smooth data migration. I utilized ChatGPT to translate size charts into multiple languages, making the shopping experience accessible to a global audience. Additionally, I optimized product titles, descriptions, and categorization to reflect the brand’s style and help customers find products easily. Tools & Platforms I Use Customer Support: Zendesk, Zoho Desk, Freshdesk, Helpscout, Manychat, Intercom, LiveChat, Drift, Tawk.to, Freshcaller, Olark E-commerce: Shopify, WooCommerce, JVZoo, Booking.com, HomeAway Communication: Microsoft Teams, WhatsApp, Slack, RingCentral, New Voice Media Productivity & Tracking: Clockify, Zoho CRM Others: Airbnb Guest Support, Multiple parcel tracking tools (17TRACK, Parcel Monitor, YunExpress, etc.) Why Work With Me? I approach every project with empathy and professionalism. I understand how important your business is to you, and I treat it like my own. Whether it’s helping customers feel heard and supported or making sure your product listings look perfect and attract buyers, I’m committed to delivering high-quality work on time. I’m highly organized, able to manage multiple tasks without losing focus, and always keep calm under pressure. Building long-term client relationships through consistent, reliable service is my top priority. What I Offer Dedicated support 365 days a year to ensure your customers get help whenever they need it Flexibility with working hours and seamless collaboration with your existing teams or freelancers Fast learning and adapting to new tools or workflows to meet your unique business needs Clear, timely communication and a friendly attitude to make working together easy and enjoyable I’m excited to help you grow your business and look forward to the opportunity to collaborate. Let’s connect and see how I can contribute to your success! Thank you for your time and stay blessed! Muhammad Rashid

Looking for a go-getter Shopify support that’s faster, smarter, and way more human than Alexa? 👩🏻‍💻 LOOK NO FURTHER.🎯 Let's collaborate to take your brand to new heights! 💯 🌟 “Super helpful and efficient!” 🌟 “Quick and solved my problem politely, perfect 🥹” 🌟 “Stephanie's customer service is outstanding!” What I can deliver as your Customer Service Expert: 📩 Resolves 90% of issues during the first customer interaction 💬 Calm under pressure, kind under fire 🤝 Always aligned with the brand with a professional approach Core strengths that I bring to the table: 🎯 Subject Matter Expert | Team Leader 🎯 Top-Notch Email Support 🎯 Shopify Order Fulfillment 🎯 Supervising Shopify Unfulfilled Orders & Modifications 🎯 Handling Complex/Escalated Issues 🎯 Addressing and Resolving Issues with Suppliers Proficient and experienced in utilizing the following CRMs/Tools: 📧 Zendesk | Freshdesk | Gorgias | Re:amaze | CommSlayer | Tidio 📊 Shopify | Amazon | eBay 📝 Monday App | ClickUp | Notion 💬 Slack | WhatsApp | Discord Why Choose Me?
 💎 𝙀𝙭𝙥𝙚𝙧𝙩𝙞𝙨𝙚: I love getting things done. Give me a map, and I’ll get you there. Give me a list, and I’ll tick all the boxes. I excel at multitasking while maintaining a high level of quality and accuracy across various tasks.🚀 💎 𝙍𝙚𝙡𝙞𝙖𝙗𝙞𝙡𝙞𝙩𝙮: I quickly pick up new skills and adapt to any tools needed for the job. Superb accuracy, efficiency, and reliability are traits that make me stand out among other freelancers, offering great value for the price! 🔥 My Working Philosophies: 1. Client satisfaction is crucial; anything less is unacceptable. 2. Excellent customer support is my top-notch duty. 3. No workarounds, I deliver results. 🎯

I help B2B founders and agencies generate qualified replies and booked meetings through cold email, without landing in spam or damaging domain reputation. If your campaigns are underperforming, not getting replies, or hitting spam folders, the issue is rarely the tool. It’s usually your setup, deliverability, targeting, or messaging, and that’s exactly what I fix. I’m a Cold Email & Deliverability Specialist with 4+ years of hands-on experience building and scaling outbound systems using Instantly, Smartlead, and Apollo. I focus on creating reliable systems that generate real conversations, not just email volume. I work end-to-end, from infrastructure to scaling, so your outreach becomes predictable and safe. What I Do • Cold email system setup (domains, inboxes, DNS, warm-up) • Campaign setup & launch (Instantly, Smartlead) • Deliverability fixes (spam issues, inbox placement, reputation) • Lead sourcing & targeting (Apollo, Clay) • Cold email copywriting & sequence optimization • A/B testing and performance improvement • Safe scaling without burning domains My Approach Most freelancers only focus on sending emails. I focus on the full system: • Identify whether the issue is deliverability, targeting, or copy • Fix the root cause, not guess • Build a system that can scale without hurting your domain Tools I Work With Instantly, Smartlead, Apollo, Clay, Lemlist, Google Workspace, Microsoft 365, Zoho, GlockApps, ZeroBounce Who I Work Best With • B2B founders • Agencies running outbound • SaaS and service businesses If you’re looking for someone to just “send emails,” I’m not the right fit. If you want a clean, scalable cold email system that consistently brings replies and booked calls, I can help. Send me a message with your current setup, and I’ll tell you exactly what’s holding your campaign back and how to fix it.