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Rating is 4.6 out of 5.
4.6/5
based on 13,748 client reviews
  • $24 hourly

    • 4.9/5
    • (208 jobs)
    ✅ Customer Management/ Website management, including website transfer to different hosting providers, domain transfer, website security, and recovery from hacking incidents, as well as handling reseller hosting domain accounts. Moreover, I have a strong command of CPanel, WHM Manager, and related tools.
 ✅ With a specialization in WordPress and familiarity with various CMS platforms ⚡️Kadence WP ⚡️Kadence Theme ⚡️Kadence Blocks ⚡️WordPress Blocks ⚡️Generatepress ⚡️Feast themes ⚡️Divi Builder ⚡️WPBakery Page Builder ⚡️Elementor 
✅ Funnel Creation > landing page development and the creation of diverse funnels such as opt-in, sales, up-sell, and thank you funnels. ✅ Tracking Tool Setup > Adtrackz, Cmax, QCC, Clickmagick, OptimizePress, Clickfunnels, and Ontraport ✅ Another area of my expertise lies in setting up email marketing software, including Aweber, Getresponse, ConvertKit, Listream, Ebizac, Gogvo, Sendreach, Mailchimp, ActiveCampaign, and other similar platforms. I am well-versed in their functionalities and can seamlessly integrate them into any marketing strategy. I am ready whenever you are, so don't hesitate to contact me!
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Technical Support
    ClickFunnels
    Visual Communication
    Google Analytics
    Customer Service
    Internet Marketing
    Customer Support
    Mailchimp
    Freshdesk
    ConvertKit
    WordPress
  • $20 hourly

    • 5.0/5
    • (16 jobs)
    I work with startups and small companies to streamline processes and raise their customer & client satisfaction levels. My expertise is in the eCommerce, SaaS, and Education/Coaching industries. I offer: • L1 Technical Customer Support • Email and Chat Customer Service • Administrative Virtual Assistance • Executive Virtual Assistance I am very tech-savvy and a fast learner, with a background in Computer Science - I will learn and adapt to your business tools in no time. Get in touch and unlock more success in your business!
    vsuc_fltilesrefresh_TrophyIcon Email Support
    SaaS
    Answered Ticket
    Customer Retention
    Customer Service
    Customer Support
    Gorgias
    Ecommerce Order Fulfillment
    Product Knowledge
    Ecommerce
    Shopify
    Order Processing
    Online Chat Support
    Zendesk
  • $15 hourly

    • 5.0/5
    • (32 jobs)
    Motivated and hard-working individual with an eagerness to learn. Proactive and dependable. With get it done attitude. Strong computer skills. With a "can do, will do" attitude. eCommerce experience: • Order Fulfillment via Shopify, Aliexpress, Dsers, Oberlo, eBay, Walmart, Cartzy, Wix • Create a Shopify store from scratch • Complete Store Management • Admin Support • Customer Service • Shopify/eBay/Walmart Product listing with variations. • Writing Product Description & SEO Friendly Title • Social Media Management • Shopify Theme Customization • Navigation Customization • Email Handling/Management • Graphics Design Bookkeeping Services: • Quickbooks Online • Xero accounting software • Set-up accounts • Entering & categorizing transactions • Invoicing • Bank Reconciliation • Payroll • Financial Reporting • Profit and Loss • Balance Sheet • Monthly bookkeeping requirements My objective is to assist and render quality service to clients seeking professional assistance. I seek opportunities in a company that provides training and career growth where I can grow professionally, and fully utilize and further enhance my skills, knowledge, and experience to face and overcome the challenges of today’s changing work environment. If you think I am the right fit for your project/team, then don't hesitate to contact me. I would love to hear from you. Thank you for taking the time to read my profile.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Accounting
    Financial Report
    Xero
    eBay Listing
    Product Page
    Product Listings
    Dropshipping
    Shopify
    Customer Service
    Bookkeeping
    Data Entry
    Bank Reconciliation
    Intuit QuickBooks
    Balance Sheet
  • $40 hourly

    • 4.9/5
    • (12 jobs)
    Empowering customers to achieve success is my passion. With over 13 years of experience in customer support, technical support, onboarding, and account analysis, I excel at creating customized experiences that drive customer success. Recognized for exceeding expectations and consistently going the extra mile, I find immense satisfaction in seeing customers thrive and achieve their goals.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Customer Onboarding
    Customer Service
    Salesforce CRM
    Email Communication
    Technical Support
    Customer Support
    Product Onboarding
    Online Chat Support
    Zoho CRM
  • $13 hourly

    • 5.0/5
    • (3 jobs)
    If you're running a business and need someone for those 'just do it' tasks then I'm your hourlie. I am an independent, efficient and hard worker who delivers nothing less than I would expect someone to deliver for me. I hit the ground running and learn fast, using my initiative where appropriate. With my experience in two different call centers as customer service representative and team leader, I definitely can deliver tasks in a timely manner. For the time I assist you with your business needs, I am 100% invested in you and your goals.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Microsoft Excel
    Order Fulfillment
    Ticketing System
    Customer Support
    Technical Support
    Cross Functional Team Leadership
    Data Entry
    Customer Service
    Online Chat Support
  • $10 hourly

    • 4.8/5
    • (39 jobs)
    Time is money and I can save you both. I have done my masters in banking and finance. I have been doing freelancing form last 4 years now. I have worked for many known companies as well, Like: Slimtel Pvt Ltd, Wisdek Corp and many more. I am very experienced in Customer Service, Admin Support, Chat support and Property Due Diligence reports. If we talk about property due diligence report I have been doing this form last 3 years and for other customer support I have a job experience for more than 5 years. I always promised my clients to deliver their work within 48 working hours (unless county delay due to covid-19). I have been doing this successfully and have many satisfied and happy clients who are still working with me. Honestly speaking, I am trying to build my profile on upwork as well now. With my attention to detail and exemplary quality of work I would be an asset on any project. Don't trust my words, See my testimonials!!! Regards, Umair
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Electronic Medical Record
    Communications
    Online Research
    Phone Support
    Online Chat Support
    Customer Support
    Due Diligence
    Administrative Support
    Medical Billing & Coding
    Microsoft Excel
    Data Entry
    Microsoft Office
  • $21 hourly

    • 5.0/5
    • (20 jobs)
    Bringing 8+ years of experience working with brands of all shapes and sizes. I have worked with stylists creating content for top fashion magazines, coordinated events at London Fashion Week for various designers, and worked with up-and-coming influencers to perfect their image. Specialising in customer service management, I have worked in fashion, lifestyle, health and fitness, and homeware, including high-end, high street, and also e-commerce. I have experience managing large customer bases over multiple channels and have administrated large Facebook groups of over 300 active members. I am available for Virtual Assistant work also, where I can complete complex order fulfillment, client onboarding, and product work. Additionally, I can complete complex multi-channel communication projects for any size of client. I look forward to working with you. Alia
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Social Media Website
    Social Customer Service
    Event Management
    Social Media Advertising
    Social Media Lead Generation
    Customer Satisfaction
    Customer Service
    Marketing
    Fashion & Beauty
  • $25 hourly

    • 4.9/5
    • (59 jobs)
    I am a Native English Speaker from Iowa, US, with over 12 years of experience in multiple roles. As a registered veterinary technician with an associate’s degree in animal science, I have developed a keen eye for detail and a passion for excellence. I am an expert in writing, SEO, communication, sales assistance, content generation, personal assistance, virtual assistance, research, administration, customer support, and blog writing. I am a fast learner, independent, and always put my employer’s needs first. I make my employers money with the contributions and skills I provide in every position I hold. My main principles are to place my heart in every project and enjoy my work. This is my secret to success.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Shopify
    Article Writing
    Customer Service
    Amazon Seller Central
    Microsoft Excel
    Customer Support
    Medical Informatics
    English
    Ecommerce Support
    Zendesk
    Help Scout
  • $18 hourly

    • 5.0/5
    • (47 jobs)
    As a Top Rated Freelancer with a 100% success score for many years, I bring a passion for helping others to my profession as a customer support representative. With over 6 years of experience in this field, I have honed my skills in quickly resolving issues, making positive impressions, and ensuring customers feel valued and well-treated. I am fluent in Swedish, Norwegian, Danish and English, which allows me to communicate effectively with a diverse range of customers. My expertise includes working with a variety of systems such as HelpScout, FreshDesk, Shopify, and Wordpress. I am also well-versed in handling complaints and working in high-pressure environments. In addition to customer support, my skillset also includes tracking packages, processing new orders, and handling refunds. I am confident in my ability to provide exceptional service and am eager to bring my expertise to a new customer support role.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    English to Swedish Translation
    Content Rewriting
    Administrative Support
    Customer Service
    In-App Support
    Translation
    SEO Writing
    Customer Support
    Content SEO
    Swedish
  • $17 hourly

    • 5.0/5
    • (4 jobs)
    I'm an problem solver obsessed with customer satisfaction. I love challenges and learning. I'm a fast thinker and a very creative person. I specialize in troubleshooting since I'm very patient and love explaining processes and helping people.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Customer Service
    Ticketing System
    Communication Etiquette
    Customer Support
    Interpersonal Skills
    Data Entry
    Product Knowledge
    Bug Reports
    Technical Support
  • $25 hourly

    • 4.3/5
    • (4 jobs)
    About me: Open-minded Enjoy to develop personally Native in German; fluent in English and Turkish Commerical College education (Austria)
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Google Tag Manager
    Sales
    Salesforce
    Office 365
    PPC Campaign Setup & Management
    Customer Support
    Copywriting
    Zendesk
    Google Analytics
    Facebook Ads Manager
    Social Media Marketing
    HubSpot
    Google Ads
  • $25 hourly

    • 4.2/5
    • (25 jobs)
    I am a highly passionate functional medical esthetician with a diverse knowledge and culture that I have drawn on in promoting natural beauty. Restoring and supporting the natural functions of the skin is the foundation of my integrative approach to skincare. After witnessing firsthand the many negative health effects of using damaging cosmetic ingredients, I decided to commit my career to educating people on the dangers of these toxic substances, and now I help to recommend healthier, safer alternatives. Restoring and supporting the natural functions of the skin is the foundation of my holistic approach to overall health. I am fully qualified in advanced medical esthetics, Dr. Vodder method of Manual Lymph Drainage (MLD®) as well as holistic nutrition and Bach Flower Therapy. My expertise is predominantly working with healthcare practitioners and their patients to create a plan to help address overall skin health goals, while employing medical-grade skincare products and age-appropriate lifestyle treatments to enhance skin’s natural beauty and health. I also have experience as a master trainer, cosmetic researcher/developer, customer service assistant as well as cosmetic/health writer and translator.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Castilian Spanish
    Newsletter Writing
    Skin Care
    Customer Support
    Website Translation
    English
    Health & Wellness
    Online Chat Support
    Spanish
  • $28 hourly

    • 5.0/5
    • (42 jobs)
    Good and effective communication makes all the difference in true success. My goal is to help you convey your ideas more effectively, whatever your niche, industry, or line of business is. If you are looking for high-quality work, carried out efficiently, and timely but also with the value of human warmth, then no need to search for more, I am what you are looking for! My love for people and my passion for teaching have taken me to places I never imagined I'd ever be. From living in remote islands to rainforest mountains, and big crowded cities to small villages, I've experienced the importance of effective communication no matter where you are or where you come from. I share a great enthusiasm for teaching, coaching, supporting, and helping others find success. ● ABOUT MY LIFE ● For the past 18 years, I've been doing volunteer work with Central American indigenous communities, teaching both Spanish and English. I help to give structure to their vernacular language and work to create opportunities to preserve their culture and idiosyncrasy. This has proved to be a very fulfilling way of life for me. Also, I have worked as a translator and interpreter for different international organizations. All these experiences have helped me to develop a set of aptitudes, qualities, and skills that allow me to work with people of different nationalities, backgrounds, and cultures. ● ABOUT MY EXPERTISE ● - Account and Project Management. Manage relationships with both English and Spanish-speaking teachers while guiding them through the outline development and filming process of online classes. - Accountability partner in the production and marketing of high-quality Audio/Video content. - Experience in research and education. I can convey concepts and stories in a way that feels relevant, creative, and engaging. - Experience in a customer service environment with Zendesk, CRM, phone, emailing, text, and ticketing software systems. - Exceptional written and verbal communication skills in English and Spanish. - Ability to work independently and efficiently - Passionate for teaching and learning. Expert applying Pedagogical principles at all levels of communication, training, and coaching. - Ability to monitor problems and trends. Suggest and implement improvements. - Provide feedback and guidance to teachers on their content following educational best practices I can assure you that you won't need to worry about the quality of my work, making me a valuable asset to your team. I look forward to collaborating! “It is literally true that you can succeed best and quickest by helping others to succeed.” —Napoleon Hill
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Content Moderation
    Coaching
    Administrative Support
    Search Engine Optimization
    Spanish English Accent
    Creative Writing
    Customer Service
    Multitasking
    Copy Editing
    Spanish to English Translation
    Customer Support
    Project Management
    Online Chat Support
  • $25 hourly

    • 5.0/5
    • (4 jobs)
    Result-driven professional with proven team leadership skills, business development, and management experience. Looking for my next opportunity to bring my extensive experience in customer service and sales, client relationship management, and operations management to drive business success in your company.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Mandarin Chinese
    Customer Support
    Business Development
    Customer Service
    Business Services
    Business Management
  • $30 hourly

    • 5.0/5
    • (16 jobs)
    Helping organizations improve efficiency, especially in globally distributed, remote teams. I have well-rounded experience in various support and management roles, including Operations Management, Human Resources/Labour Relations, Sales and Marketing, and Customer Support. My educational background is in Business Administration (concentration in Human Resources/Labour Relations), and I possess excellent communication skills through phone, email, and live chat as well as extensive experience in customer-facing roles. I am a dedicated and self-starting individual in the process of making the transition from the corporate world into freelance work. I have extensive experience in the following areas and am also a fast learner who is eager to learn new skills and develop my professional abilities: Email management Customer support Guest Experience Management Data Entry Recruitment and Selection Employee Onboarding and Retention Travel and accommodation booking Reporting and documentation Social media management Sales and Marketing Event Planning (In-Person and Virtual) Contract and Proposal Preparation Staffing and Scheduling General Administrative Support
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Phone Communication
    Interpersonal Skills
    Scheduling
    Customer Retention
    Human Resource Management
    Zendesk
    Staffing Needs
    Recruiting
    Communication Etiquette
    Customer Experience
    HR & Business Services
    Customer Support
    Data Entry
  • $10 hourly

    • 4.9/5
    • (5 jobs)
    With a wealth of experience in various settings, including remote and corporate environments, I believe that I can make a significant contribution to your team. With a track record of success spanning over 12 years, I have honed my leadership and technical skills, which I can apply to support key business objectives. Notably, in my role as an Admissions Support Pod Lead, I have demonstrated proficiency in various software tools, such as HubSpot, Asana, Slack, Jira/Atlassian, Stripe, and HelpScout. Managing a team of six admissions support representatives, I utilize weekly one-on-one meetings to foster clear communication, provide training, and ensure they consistently meet their KPIs. As a result, my team has solidified a reputation for excellence in admissions support. Moreover, my prior experience as a team leader in one of the largest BPO companies in the Philippines enabled me to coach and support agents, enabling them to achieve their personal development goals. Utilizing Microsoft Office tools such as Word, Excel, and PowerPoint, I provided training and analysis for a team of 15-20 agents daily, which helped to keep them motivated and engaged. Additionally, as a General Virtual Assistant in an advertising and marketing firm, I was exposed to various Google Platforms, including Google Slides, Sheets, and Docs, which I utilized for a broad range of tasks. I also garnered skills in developing websites using the Joomla platform and gained basic proficiency in HTML/CSS coding. My experience with email campaigns, automation, listings building, and integrations through Zoho One helped enhance my skills, and I successfully managed the creation and management of the firm's Shopify store. To sum up, I possess a unique blend of skills that can contribute to the growth of your business. My ability to learn quickly and adapt to various work environments makes me a valuable asset to any team.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Zoho Platform
    Zoho Desk
    Joomla
    Customer Satisfaction
    Shopify
    Customer Service
    Email Communication
    Google Sheets
    Zapier
    Zoho CRM
    HubSpot
    Zendesk
    Online Chat Support
  • $15 hourly

    • 5.0/5
    • (9 jobs)
    I have worked in technical support for the past 15+ years, my roles include System Administrator, Supervisor, Team lead, and Escalation specialist. My experience extends to all widely-used Operating Systems, workstations and Servers, Networking, Customer Satisfaction, and Communication.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Shopify
    Customer Service
    Data Entry
    Quality Assurance
    Customer Support
    English
    Technical Support
  • $15 hourly

    • 5.0/5
    • (11 jobs)
    I'm Anecieto Durano, proud to have over a decade of experience as a customer service champion. My track record includes being TOP RATED, accumulating 25,000+ HOURS of service, and maintaining an impeccable 100% JOB SUCCESS SCORE. Known for my rapid learning abilities and process enhancement skills, I consistently aim to be an indispensable asset to any team I join. My expertise spans various customer service domains, encompassing general customer support, e-commerce assistance, proficiency in billing, adept handling of returns and refunds, and even a touch of technical support. Over the course of my extensive 10+ years in the customer service industry, I've cultivated a warm, approachable, and professional demeanor. My unwavering commitment to personal growth drives my pursuit of knowledge and skill development. Rest assured, I possess the confidence and dedication to deliver exceptional support and reliability, fostering growth and success for your business!
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Following Procedures
    Interpersonal Skills
    Ecommerce Website
    Customer Service
    Technical Support
    Ticketing System
    Email Communication
    Dropshipping
    Order Tracking
    Zendesk
  • $20 hourly

    • 5.0/5
    • (24 jobs)
    I am a native Spanish speaker from Venezuela, currently working as Service Desk Analyst in Budapest, providing IT support in English and Spanish. I consider myself a quick learner and a highly motivated individual, my work style is flexible according to the needs. I'm used to work as quickly but efficiently as possible to achieve the highest results always making sure that each task is done on time and with best quality. I have plenty experience with customer support always focusing in customer satisfaction and effective project management. I also have previous experience as Virtual Assistance (Email handling, English/Spanish Translation, research, data entry, audio to text transcription, subtitling) and as an English and Spanish Teacher (in person and online) My services include: - Customer Support (Live chat - email support - email handling - remote support assistance. (I have experience working with the ticketing tools Service Now and Cherwell, but if needed I can work with any other tool)) -Administrative Support -Translation -Research and data entry
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Customer Service
    Administrative Support
    Spanish to English Translation
    Helpdesk
    Zendesk
    Product Knowledge
    ServiceNow
    Customer Support
    Ticketing System
    Microsoft Active Directory
    Translation
    Proofreading
    General Transcription
  • $55 hourly

    • 4.7/5
    • (20 jobs)
    *** TOP RATED PLUS | EXPERT-VETTED *** Experienced Senior Technical Consultant with a dedicated commitment to building lasting partnerships with organizations. Offering over a decade of expertise in technical support, operations, and project management. Skilled in effectively addressing various technical challenges, streamlining processes, and implementing customized solutions. Experienced in migrations, collaborative tools, and user training. Noted for adept stakeholder engagement, impactful problem-solving, and consistent success in delivering projects within set budgets and timelines. Professional Summary - Over a decade of IT experience as a Senior Technical Consultant - Specialization in IT infrastructure and system optimization - Proficiency in using statistical analysis to enhance systems and operations - Strong communication skills for effective stakeholder engagement - Proven track record in resolving business challenges and seizing development opportunities - Expertise in helpdesk administration, providing strategic technical guidance, and conducting customer needs assessments - Skilled in network configuration and risk management - Consistent success in optimizing systems, meeting KPIs, and managing project execution - Extensive experience in IT consulting and outsourcing - Trusted catalyst for positive organizational change and excellence. Software Proficiencies - Remote Monitoring and Management (RMM) Platforms: Ninja RMM, ConnectWise Automate, SolarWinds RMM, Atera - Customer Relationship Management (CRM) Platforms: Salesforce, HubSpot, Zoho CRM, Freshdesk - Remote Support Tools: TeamViewer, AnyDesk, Splashtop, LogMeIn, Remote Desktop Protocol (RDP) - Messaging and Communication Tools: Microsoft Teams, Slack, Zoom, Google Meet, Cisco Webex - Ticketing Systems: Zendesk, Jira Service Management (formerly Jira Service Desk), Freshservice, ServiceNow, Spiceworks - Cloud Storage Services: Dropbox, Google Drive, Microsoft OneDrive, SharePoint, Box Single Sign-On (SSO) Services: Azure AD, Okta, JumpCloud, OneLogin, Ping Identity - Security Tools: Threat Locker, Bitdefender, Sophos, Symantec Endpoint Protection, Trend Micro, BitLocker - Collaboration Tools: Microsoft 365, Slack, Google Workspace, Zoom, Asana - Project Management Tools: Monday.com, Trello, Asana, Jira, Basecamp - Knowledge Base and Documentation Tools: Confluence, Notion, Microsoft SharePoint, Google Docs, Evernote - Networking Tools: Wireshark, Cisco Packet Tracer, SolarWinds Network Performance Monitor, Angry IP Scanner - Virtualization Platforms: VMware vSphere, Microsoft Hyper-V, Oracle VM VirtualBox, Citrix Hypervisor - File Transfer Tools: FileZilla, WinSCP, Bitvise SSH Client, Cyberduck, FTP Voyager - Scripting and Automation Tools: PowerShell, Python, Bash - Endpoint Management Tools: Microsoft Intune, VMware Workspace ONE, ManageEngine Desktop Central, Symantec Endpoint Management, Ivanti Endpoint Manager - Database Management Tools: MySQL Workbench, SQL Server Management Studio (SSMS), Oracle SQL Developer, PostgreSQL, MongoDB Compass
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Network Administration
    System Administration
    Computer Network
    Customer Service
    Helpdesk
    Troubleshooting
    Tech & IT
    Technical Support
    Online Chat Support
  • $12 hourly

    • 5.0/5
    • (7 jobs)
    Hi there! Working in a BPO Company trained me to handle customer escalations, provide most effective resolution to our client/customers, to be efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives. Please feel free to reach out anytime! Regards, Rudy Nakayama
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Inbound Inquiry
    Japanese
    Zendesk
    Freshdesk
    Order Processing
    Online Chat Support
    Chat & Messaging Software
    Customer Satisfaction
    Customer Service
    Customer Support
    Customer Support Plugin
    Data Entry
  • $22 hourly

    • 5.0/5
    • (6 jobs)
    Certified in Windows 7; Certified in Windows 10; Windows MDM; Certified in Dell Dispatch Technician; Certified in Network Essentials; Azure AD, Intune and Windows Defender Administrator. Create policy for Intune and Windows Defender. Create accounts and groups in Azure. Bitlocker Administrator; Manage AD Azure accounts; MDM Management; Server 2003 - 2016 management; Create mailboxes, MFA and AD accounts; Microsoft Office 2007 - 365; Adobe Acrobat and CS 4 Web; Publisher 2007 - 365; Networks and Wireless; One Notes; Experienced in Macs and Apple software; Reflections; Image X and Ghost software; Database and SQL maintenance; Installing hardware and troubleshooting; Outlook Forms ; Internet Explorer; Chrome, Firefox and Manufacturing software; ACAD program; Access 2007 - 365; Easy Transfer and Migration; Project and Visio 2007 - 365; Cloud Commuting; VMWare Horizon Mirage; AA Degree: COMPUTER SCIENCE; Typing 55 WPM / Data Entry 7543; Installing software on Windows Servers; Software Administrator; Windows Defender, Crowdstrke, Malwarebytes and McAfee Antivirus Administrator: Developed and maintain Outlook Forms; Disk and drive imaging process; Responsible for Hot Line Number; Install hardware and software; Resolve medium-complex problem; Setup and configure computer systems; Data processing; Create and maintain accounts and shares on servers; Security check in 1996; Project Planning and Completing; Word Perfect and Lotus 1-2-3; Completed Negotiation Skills Class; Completed Conflict Resolution Class; Business correspondence; Professional Communication; Customer service ( Human Relations ); Inventory control; Accounts receivable and payable; Office procedures and Filing; Balance sales and cash receipts journals; Calculate payroll; Train new employees on computer systems; Analyze data. Excellent customer service.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Helpdesk
    Troubleshooting
    Antivirus & Security Software
    Cybersecurity Monitoring
    Server
    Incident Management
    Customer Support
    Windows 10 Administration
    Desktop Support
    Technical Support
    Domain Migration
    Google Workspace Administration
    Microsoft Azure
    Office 365
  • $15 hourly

    • 4.8/5
    • (10 jobs)
    I have managed businesses for over 20 years and can provide a plethora of skills in administrative support, can assist with customer service, and very knowledgeable in tech support as well.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Communications
    Customer Service
    Scheduling
    Microsoft Word
    Google Docs
    Purchase Orders
    Customer Support
    Online Chat Support
  • $25 hourly

    • 5.0/5
    • (11 jobs)
    Well-rounded Account Manager and Project Coordinator with 13 years of experience caring for customers. I bring a unique set of skills that allow me to solve customer problems effortlessly: 1. Managing accounts and customer inquiries 2. Handling customer complaints and solving their issues 3. Taking the extra mile to engage customers and make sure they have a stellar experience with brands I am passionate about providing excellent service to customers and patients and always strive to exceed their expectations. I am also eager to learn new skills and technologies to enhance my performance and efficiency. I enjoy working in a collaborative and dynamic environment where I can contribute to the success of the team and the organization. Bilingual in Spanish, English and Hungarian. Let's chat about how I can help your business thrive!
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Data Entry
    Technical Support
    Candidate Interview Consulting
    Castilian Spanish
    Market Research
    Customer Service
    Translation
    Administrative Support
    English to Hungarian Translation
    Hungarian to English Translation
    Hungarian
    English
  • $40 hourly

    • 4.9/5
    • (11 jobs)
    If I can sum up my life in one word… It’s WIN. I’m not going to bore you into reading a novel about me, no. I reserved this space to let you know that I’m the person who always wants to win. I’m the person that was dealt with a bad card and made the best out of it. I’m the guy that you can count on when push comes to shove. I’m the one that you call if you need to get things done, Lastly, I’m Roger Anthony Ines, I’m the one you hire if you want to crush your goals!
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Responsive Design
    WordPress e-Commerce
    Digital Marketing
    Technical Support
    Administrative Support
    Web Analytics
    Yoast SEO
    Customer Service
    Online Chat Support
  • $15 hourly

    • 4.7/5
    • (46 jobs)
    Hi, I am a creative and proactive individual who has been working as a full-time freelancer since 2018, specializing in HR support, Localization/ Proofreading, as well as VA and Customer Service & Support. I have also done many interesting projects, including Data entry, Market research moderator, Transcription, AI training and a lot more. I have a clear logical mindset, problem-solving skills, and I always deliver work accurately and efficiently. I am confident in my ability and consider myself adaptable to all situations. Please contact me if you are looking for someone who is able to handle the work quickly and effectively, I am open to new opportunities and challenges!
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Intercom
    Jira
    Email Communication
    Online Chat Support
    Postman
    Proofreading
    Administrative Support
    Zendesk
    Customer Support
    Payroll Accounting
  • $20 hourly

    • 4.4/5
    • (13 jobs)
    💡 16 Personalities Test Result: Assertive Defender (ISFJ-A) Do you need an EVA to manage your stressful calendar and messy inbox? How about an EVA to manage your Social Media account, Marketing communications, and integrates automation on your process workflow? Hey I’m Ann! Executive Virtual Assistant and your Automation Fairy that can make your workflow goals come true. We can work if you want to setup an automation for your workflow in operations, lead generation, marketing and tasks that can be repetitive with little to almost zero maintenance and human intervention. We can work if you need someone who is a former Business Analyst and Operations Manager who works for a BPO company with an expertise in the field of Customer Service and Project Management. We can work if you need someone with almost 5 years of working directly with Department Managers, Program Directors, and Top Executives. I've been exposed to managing several projects, from launching a new program to creating and maintaining SOPs to enhancing current processes and workflows through process improvement. We can work if you need someone who has high attention to details and organizes task for every collaborators to easily track their progress with certain projects. We can work if you need someone who does client and collaborators communication through email and chat, and screen-sharing videos for a more targeted approach and easier to understand and connect. We can work if you need someone who has experience in supporting various entrepreneurs and small business owners from Coach/Mentors or Success Trainers to Real Estate CEOs in helping them set-up their company and organization to success. If my profile sounds like a fit for what you need, let's have a chat and I can offer my services to you. 😉 ⍟ Software/Applications I use: 🧾 Microsoft Office 📈 Google Suite 📨 FrontApp 📤 Zendesk, Salesforce, Hubspot ⚙️ Zapier, Integromat, Expandi, Phantombuster 📬 Slack, Teams 📌 Asana, Monday, ClickUp 🌠 Google Online tools for basic marketing setup 💻 Notion Additional Skills: 📲 Google Ads Search 📊 Basic Trend Analysis
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Project Management
    Executive Support
    Scheduling
    Email Communication
    Customer Support
    Process Improvement
    Administrative Support
    Social Media Management
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How to Hire Top Email Support Specialists

EMAIL SUPPORT SPECIALISTS

What is email support? 

Email support is the practice of addressing customer challenges, questions, and concerns via email.

Here’s a quick overview of the skills you should look for in email support professionals:

  • Email support
  • Customer service
  • Business correspondence

Why do you want to hire email support specialists?

The trick to finding top email support specialists is to identify your needs. Is your goal to find a customer service representative to respond to customer emails in a timely and professional manner? Will they also require an IT background to offer technical support for a software product? The cost of your project will depend largely on your scope of work and the specific skills needed to bring your project to life.

HOW TO HIRE EMAIL SUPPORT SPECIALISTS

Email support is a necessity in an increasing digital world. It’s the one customer communication channel every business with a web presence is expected to have.

So how do you hire email support specialists? What follows are some tips for finding top email support specialists on Upwork.

How to shortlist email support professionals

As you’re browsing available email support consultants, it can be helpful to develop a shortlist of the professionals you may want to interview. You can screen profiles on criteria such as:

  • Communication. You want an email support specialist who is an effective communicator who can respond to customer issues and inquiries with tact.
  • Project experience. Screen candidate profiles for specific skills and experience (e.g., tracking customer issues with Jira).
  • Feedback. Check reviews from past clients for glowing testimonials or red flags that can tell you what it’s like to work with a particular email support specialist.

How to write an effective email support job post

With a clear picture of your ideal email support specialist in mind, it’s time to write that job post. Although you don’t need a full job description as you would when hiring an employee, aim to provide enough detail for a contractor to know if they’re the right fit for the project.

An effective email support job post should include:

  • Scope of work: From responding to customer inquiries to offering technical support, list all the deliverables you’ll need.
  • Project length: Your job post should indicate whether this is a smaller or larger project.
  • Background: If you prefer experience with certain industries or issue-tracking software, mention this here.
  • Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts.

Ready to offer the stellar email support you need to ensure customer satisfaction? Log in and post your email support job on Upwork today.

FAQS FOR HIRING EMAIL SUPPORT SPECIALISTS

How much does it cost to hire an email support specialist?

Rates can vary due to many factors, including expertise and experience, location, and market conditions.

  • An experienced email support specialist may command higher fees but also work faster, have more-specialized areas of expertise, and deliver higher-quality work.
  • A contractor who is still in the process of building a client base may price their email support services more competitively.

Which one is right for you will depend on the specifics of your project.

How long should you contract an email support specialist to complete your project?

As difficult as it is to estimate how long you will need an email support specialist, budgeting time is very important to keeping your project on track.

Be prepared to budget more time for more-demanding email support projects. For example, providing email support for an ecommerce site is typically less involved than providing technical support over email for a software-as-a-service (SaaS) product.

What are the steps involved to hire email support specialists?

Here’s how to hire email support consultants in four simple steps:

  1. Identify your project needs, whether it’s responding to customer complaints or providing logistical support.
  2. Define the scope of work and write a detailed job post. Be specific about deliverables (e.g., creating email templates for common customer scenarios).
  3. Review proposals and shortlist potential email support specialists for unique skills needed to bring your project to life (e.g., managing customer emails with Zendesk).
  4. Interview email support talent to gauge whether they’re the right fit for your project.
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