Hire the Best Email Support Professionals

I have a solid experience of more than 16 years now. I worked as a quality analyst and customer support for different companies worldwide. I also have vast experience working as technical support, email support, chat support, text support, order taking, admin assistant, virtual assistant, moderator, and as a sales agent for voice, chat, and email. Flexibility and dedication are just some of my priorities when it comes to my performance. I always make sure that I do my job well and ensure that I always perform each task with dignity and concern. I carry loyalty and integrity in everything that I do. I believe that my experience, reviews, and performance will speak for me. I have vast experience using many different email tools and other tools like Zendesk, Freshdesk, Helpscout, Reamaze, Pipedrive, Front, Excel, Zoho, Shopify, Teeinblue, Gelato, Intercom, Stripe, Infusionsoft, Kajabi, and Salesforce including using other CRM (HubSpot, Freshdesk, Zendesk, Zoho, Pipedrive, Salesforce, Keap, Freshworks)

If you're a local service business and feel like you're invisible online, let's change that. Most service providers don't need an expansive marketing overhaul; they need to be found by the right people and that's exactly where I come in. Failing to have an optimized Google Business Profile can mean not just lost calls, but missed clients who never knew you existed. A dormant profile or one that doesn't appear in the right searches is money left on the table. The wrong guidance could leave you with more spend but less visibility. While others may suggest a broad marketing plan, I focus on your Google Business Profiles, taking simple steps to ensure your business shows up prominently and builds trust with potential clients. With 3 years of experience on Upwork, I focus on keeping your presence active and working in your favor over time. ✅ Google Business Profile Optimization: Make sure your profile stands out and consistently attracts the right views. ✅ Strategic Content Updates: Engage your audience with fresh content. ✅ Effective Review Management: Enhance your reputation with strategic responses that go beyond "thanks!" ✅ Comprehensive Monthly Reports: Stay informed with clear insights into what's working and what needs attention. Overcomplicating is not my style. I focus on making sure your presence is visible, relevant, and trustworthy. Many businesses think they need more marketing when what they need is consistency and clarity. If you're still here, it means you're ready to see tangible changes in your online visibility. Message me and let's turn your Google Business Profile into a tool that works as hard as you do.

I helped build a $2.5M sales pipeline in under 60 days—without hiring a single in-house agent. Just a few years ago, I was overwhelmed. The more I tried to grow, the more I burned out—dealing with inconsistent leads, unreliable freelancers, high customer acquisition costs, and zero backend visibility. I saw other digital founders facing the same struggle: scaling sales meant sacrificing time, energy, or quality. That’s when I realized: the key wasn’t working harder. It was building systems backed by people trained with purpose. In Q2 of 2022, I launched a new model—niche-trained sales reps, backed by CRM-integrated automation and a transparent backend. I called it IVOICE OUTSOURCING, built on one belief: God gives us the ability to create solutions not just for profit, but to serve people better. The results came quickly. → Within 60 days, our clients reduced CPA by 30% → We delivered 3X more qualified leads/month → We helped digital businesses launch campaigns in under 7 days → Clients gained real-time visibility and saw 25% improvement in retention This turning point allowed me to build not just an agency, but a mission-driven sales enablement company. IVOICE OUTSOURCING became a lifeline for time-starved CEOs who wanted reliable sales results—without hiring headaches, tech overwhelm, or wasted spend. Today, my mission is to empower digital founders to scale with clarity, confidence, and purpose—through systems that work and teams that deliver. I believe excellence honors God—and in business, excellence starts with consistency, service, and trust. Here’s what we’ve achieved so far: → 150+ digital-native companies served → 48-hour rep delivery system → 40–60% close rate after demo → $2.5M+ pipeline generated → Campaign launch in 7 days → 95% client retention IVOICE OUTSOURCING is a done-for-you Sales Enablement-as-a-Service provider. ✅ Launch-ready in 7 days ✅ Niche-trained reps + CRM automation ✅ Helped over 150 companies ✅ 8.6+ client NPS with proven ROI results Some campaigns we are experienced and familiar with SSDI, Health Insurance, Auto Insurance, Medical, Home Services, and Home Improvement. 👉 Let’s connect if you’re scaling and ready to stop guessing. I’ll show you how we make backend sales work—so you can focus on what truly matters.

Greetings, and thank you for visiting my profile! With over 4 years of hands-on experience as a Customer Support Representative and E-commerce Product Lister, I’m a dedicated full-time freelancer focused on delivering accurate, organized, and detail-oriented work. My goal is simple: to help you grow your business by providing excellent customer service and efficient product management. Customer Support Experience 1. Email & Live Chat Support for DIANA HAMPTON I provided email and live chat support for DIANA HAMPTON, a U.S.-based fashion e-commerce brand. Using Zoho Desk, I handled customer inquiries related to orders, returns, and product details. I worked closely with internal teams via Microsoft Teams to quickly resolve issues and maintain a 95%+ customer satisfaction rate. Managing over 50 tickets daily, I ensured fast, friendly, and accurate responses to enhance the customer experience. 2. Email Support for Ersen-Copenhagen (Reamaze, WhatsApp, Slack, Clockify) At Ersen-Copenhagen, I managed customer support through multiple platforms including Reamaze for ticketing, WhatsApp for direct communication, Slack for internal team chats, and Clockify for time tracking. My role included answering inquiries, resolving complaints, updating order statuses, and coordinating internally to maintain seamless operations. This role strengthened my ability to multitask, communicate effectively, and work with various tools for remote support. 3. Email Support & WhatsApp Chat for Strada Fashion (Zoho CRM & WhatsApp) For Strada Fashion, I provided customer service through Zoho CRM and WhatsApp, ensuring smooth communication with customers and suppliers. I handled order confirmations, cancellations, refunds, shipping queries, and reshipments. My focus was on delivering timely and friendly support, keeping detailed records of interactions, and collaborating with teams to solve issues quickly while protecting the brand’s reputation. E-commerce Product Listing Experience 1. Product Listings for ERSEN KØBENHAVN – Fashion Brand I built optimized product listings using Kopy for product page content and Poky for collection setup in Shopify. By leveraging ChatGPT, I translated and created product descriptions and size charts that were accurate and customer-friendly. I also managed pricing strategies using Shopify’s Bulk Edit feature, aligning prices with “Compare at” values to improve product visibility and conversions. 2. Product & Collections Listing for CLARAHARTMINNESOTA Shopify Store As a Product and Collections Lister, I imported fashion collections into Shopify using POKY, ensuring smooth data migration. I utilized ChatGPT to translate size charts into multiple languages, making the shopping experience accessible to a global audience. Additionally, I optimized product titles, descriptions, and categorization to reflect the brand’s style and help customers find products easily. Tools & Platforms I Use Customer Support: Zendesk, Zoho Desk, Freshdesk, Helpscout, Manychat, Intercom, LiveChat, Drift, Tawk.to, Freshcaller, Olark E-commerce: Shopify, WooCommerce, JVZoo, Booking.com, HomeAway Communication: Microsoft Teams, WhatsApp, Slack, RingCentral, New Voice Media Productivity & Tracking: Clockify, Zoho CRM Others: Airbnb Guest Support, Multiple parcel tracking tools (17TRACK, Parcel Monitor, YunExpress, etc.) Why Work With Me? I approach every project with empathy and professionalism. I understand how important your business is to you, and I treat it like my own. Whether it’s helping customers feel heard and supported or making sure your product listings look perfect and attract buyers, I’m committed to delivering high-quality work on time. I’m highly organized, able to manage multiple tasks without losing focus, and always keep calm under pressure. Building long-term client relationships through consistent, reliable service is my top priority. What I Offer Dedicated support 365 days a year to ensure your customers get help whenever they need it Flexibility with working hours and seamless collaboration with your existing teams or freelancers Fast learning and adapting to new tools or workflows to meet your unique business needs Clear, timely communication and a friendly attitude to make working together easy and enjoyable I’m excited to help you grow your business and look forward to the opportunity to collaborate. Let’s connect and see how I can contribute to your success! Thank you for your time and stay blessed! Muhammad Rashid

✨ Your Chic Tech-Savvy A+ Virtual Assistant to Navigate Your Success 🌟 🧭 Unshakably Reliable – I’m the steady hand guiding your business forward ⚡ Quick Learner & Tech-Savvy – I adapt fast, move faster, and get things done right 🌐 200 Mbps Internet – Because slow isn’t in my vocabulary 📌 Services I Offer to Help Steer Your Soon-To-Be ⚡️ 7-Figure Business: 💼 CLIENT RELATIONS, CUSTOMER SUPPORT & ADMIN TASKS Like a true North Star, I keep your business on course — managing operations smoothly and efficiently. Platforms I’m fluent in: 🔑 Microsoft 365 🔑 Google Workspace 🔑 Slack 🔑 Teams 🔑 Zoom 🔑 Digital Phone Systems 🔑 Skype 🔑 Gorgias 🔑 JivoChat 🔑 Apollo 🔑 LinkedIn Sales Navigator 📈 TEAM COMMUNICATION & PRODUCTIVITY COORDINATION I ensure your team is aligned, your projects are on track, and your vision is never lost. Tools I use to keep everything flowing: 🔑 Asana 🔑 Monday.com 🔑 ClickUp 🔑 Trello 🔑 Airtable 🔑 GoHighLevel 🔑 Discord 🔑 Skype 🔑 Zoom 🔑 Grasshopper 🔑 Zendesk 🔑 Salesforce 📣 SOCIAL MEDIA MANAGEMENT & MARKETING SUPPORT Boosting your brand visibility with strategic content and a strong creative touch. Creative + Marketing Tools I wield: 🔑 Canva 🔑 Adobe Photoshop 🔑 Adobe Premiere Pro 🔑 Filmora 🔑 CapCut 🔑 Facebook / IG / TikTok / LinkedIn / Pinterest / YouTube 🔑 Meta Business Suite (FB Ads Manager) Tired of freelancers who under-deliver, misunderstand your needs, or drop the ball on deadlines? Let me be your North Star — consistent, clear, and committed to helping you offload the stress so you can scale confidently. With me by your side, your goals won’t just be met — they’ll be exceeded ✨ 📩 Ready to navigate your business toward freedom and growth? Let’s talk, Joan Your North Star Executive Assistant

5 Star Upwork Freelancer. 100% Job Success. Top Rated Plus. I am currently looking for full-time or part-time work, as a virtual assistant or virtual customer service representative or related job / position. I have worked as a customer service and tech support agent for Zendrop, Medhumor Medical Publications, Tokyo Techies, Verbalicity, Philadelphia Nanny Network and many other clients. I have also worked as a virtual assistant for MRA Property Management Inc, SG Consultants, High Thrive, GTA Mortgage Pros, Big4Bio and many other clients. I have worked as an excel expert, dealing with excel data cleaning and excel spreadsheet remake projects with Oxford Properties, FCR, BKC, TANigible Accounting and other clients. Able to cleanup, standardization, and consolidation of multiple Excel spreadsheets onto one spreadsheet. Have advanced Excel sheets skills, such as using filters, formulas, data validation, and VLOOKUP/XLOOKUP. I have experience in posting blogs, posting ads, managing calendars and booking appointments, managing and answering emails, booking travel, data research, transcribing, video conferencing moderating, copywriting, proofreading, light bookkeeping/accounting, and I have done many other variety of tasks. I am extremely proficient in all Microsoft Office programs and I have used Google Suites majority of the time. Intermediate in using Excel spreadsheets. I have use a variety of CMS tools, such as, Slack, Asana, Trello, Hubspot, Norton, Monday, and different Real Estate CMS platforms. I have a college degree in Instrumentation Engineering Technology. Finished first in the class and took other additional courses. I am confident that I can be an asset to different clients that need a reliable, hard working freelancer. I can provide a more detail CV when requested.