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Rating is 4.6 out of 5.
4.6/5
based on 13,748 client reviews
  • $23 hourly

    • 4.9/5
    • (204 jobs)
    ✅ Funnel Creation > including solo ads, swap, banking, squeeze page creation, landing page development, and the creation of diverse funnels such as opt-in, sales, up-sell, and thank you funnels. ✅ With a specialization in WordPress and familiarity with various CMS platforms > Setting up Kadence, Generatepress, and Feast themes. ✅ Tracking Tool Setup > Adtrackz, Cmax, QCC, Clickmagick, OptimizePress, Clickfunnels, and Ontraport*. These platforms are familiar territory for me, and I am adept at utilizing their features effectively. ✅ Another area of my expertise lies in setting up email marketing software, including Aweber, Getresponse, ConvertKit, Listream, Ebizac, Gogvo, Sendreach, Mailchimp, ActiveCampaign, and other similar platforms. I am well-versed in their functionalities and can seamlessly integrate them into any marketing strategy. ✅ Website management, including website transfer to different hosting providers, domain transfer, website security, and recovery from hacking incidents, as well as handling reseller hosting domain accounts. Moreover, I have a strong command of CPanel, WHM Manager, and related tools. I am ready whenever you are, so don't hesitate to get in touch with me!
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Technical Support
    ClickFunnels
    Visual Communication
    Google Analytics
    Customer Service
    Internet Marketing
    WordPress
    Customer Support
    Mailchimp
    Freshdesk
    ConvertKit
  • $19 hourly

    • 5.0/5
    • (39 jobs)
    As a Top Rated Freelancer with a 100% success score for many years, I bring a passion for helping others to my profession as a customer support representative. With over 6 years of experience in this field, I have honed my skills in quickly resolving issues, making positive impressions, and ensuring customers feel valued and well-treated. I am fluent in Swedish, Norwegian, Danish and English, which allows me to communicate effectively with a diverse range of customers. My expertise includes working with a variety of systems such as HelpScout, FreshDesk, Shopify, and Wordpress. I am also well-versed in handling complaints and working in high-pressure environments. In addition to customer support, my skillset also includes tracking packages, processing new orders, and handling refunds. I am confident in my ability to provide exceptional service and am eager to bring my expertise to a new customer support role.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    English to Swedish Translation
    Content Rewriting
    Administrative Support
    Customer Service
    In-App Support
    Translation
    SEO Writing
    Customer Support
    Content SEO
    Swedish
  • $10 hourly

    • 5.0/5
    • (25 jobs)
    Motivated and hard-working individual with an eagerness to learn. Proactive and dependable. With get it done attitude. Strong computer skills. With a "can do, will do" attitude. eCommerce experience: • Order Fulfillment via Shopify, Aliexpress, Dsers, Oberlo, eBay, Walmart, Cartzy, Wix • Create a Shopify store from scratch • Complete Store Management • Admin Support • Customer Service • Shopify/eBay/Walmart Product listing with variations. • Writing Product Description & SEO Friendly Title • Social Media Management • Shopify Theme Customization • Navigation Customization • Email Handling/Management • Graphics Design Bookkeeping Services: • Quickbooks Online • Xero accounting software • Set-up accounts • Entering & categorizing transactions • Invoicing • Bank Reconciliation • Payroll • Financial Reporting • Profit and Loss • Balance Sheet • Monthly bookkeeping requirements My objective is to assist and render quality service to clients seeking professional assistance. I seek opportunities in a company that provides training and career growth where I can grow professionally, and fully utilize and further enhance my skills, knowledge, and experience to face and overcome the challenges of today’s changing work environment. If you think I am the right fit for your project/team, then don't hesitate to contact me. I would love to hear from you. Thank you for taking the time to read my profile.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Accounting
    Financial Report
    Xero
    eBay Listing
    Product Page
    Product Listings
    Dropshipping
    Shopify
    Customer Service
    Bookkeeping
    Data Entry
    Bank Reconciliation
    Intuit QuickBooks
    Balance Sheet
  • $20 hourly

    • 4.9/5
    • (53 jobs)
    I am a Native English Speaker from Iowa in the US. I am a registered veterinary technician with an associate’s degree in animal science. I am an expert writer, SEO expert, communicator, sales assistant, content generator, personal assistant, virtual assistant, researcher, Admin, customer support representative and blog writer. I am a fast learner, independent and put my employer’s needs first. I make my employers money with the contribution and skills I provide in every position I hold. My main principles are to place my heart in every project and enjoy my work, this is my secret to success.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Shopify
    Article Writing
    Customer Service
    Amazon Seller Central
    Microsoft Excel
    Customer Support
    Medical Informatics
    English
    Ecommerce Support
    Zendesk
    Help Scout
  • $20 hourly

    • 5.0/5
    • (16 jobs)
    I work with startups and small companies to streamline processes and raise their customer & client satisfaction levels. My expertise is in the eCommerce, SaaS, and Education/Coaching industries. I offer: • L1 Technical Customer Support • Email and Chat Customer Service • Administrative Virtual Assistance • Executive Virtual Assistance I am very tech-savvy and a fast learner, with a background in Computer Science - I will learn and adapt to your business tools in no time. Get in touch and unlock more success in your business!
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Ecommerce
    Answered Ticket
    Order Fulfillment
    Order Processing
    Shopify
    Customer Retention
    Answering Product Questions
    SaaS
    Customer Engagement
    Customer Service
    eCommerce
    Online Chat Support
    Zendesk
    Customer Support
  • $20 hourly

    • 4.3/5
    • (13 jobs)
    Customer service professional with over 13 years of successful experience in technical, customer service and financial accounts with expertise in the following skills and applications: ✔ English language communication (Verbal & Written) ✔ GSuite and other Google tools ✔ Microsoft Office (Word, Excel, Powerpoint, and Outlook) ✔ Dropbox ✔ GCal, Calendly, Glip & Trello ✔ Zendesk ✔ TeamWork Desk and Chat ✔ Canva ✔ Shopify ✔ Stripe & PayPal ✔ Zoom, Goto Meeting, Ring Central Meeting ✔ Skype, Google Hangout, Viber, Whatsapp & Slack I take great pride in my work and I am dedicated to my clients. My strong work ethic is evident from the commendations I have received from my previous employers. Possessing a genuine interest in other people’s problems and a willingness to help them when asked, I feel I will fit in easily into any existing workplace environment.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Administrative Support
    Data Entry
    Product Knowledge
    Customer Service
    Order Tracking
    Phone Support
    Online Chat Support
  • $30 hourly

    • 5.0/5
    • (2 jobs)
    My main skills include: - Social Media Management - Customer support via email and chat - Handling escalations - Order processing in Shopify - Amending and editing orders - Tracking orders and coordinating with suppliers as well as couriers - Issuing refunds and replacements - Quality assurance on tickets and emails - Influencer outreach on Instagram for marketing - VA Calendar Management - VA Inbox Management - VA Expense Reporting - VA Travel Arrangement - VC Research - VC Business and Financial Analysis - VA Calendar Management - VA Inbox Management - VA Expense Reporting - VC Research - VC Business and Financial Analysis - VC Due Dilligence - VC Capacity Analysis - VC Drawdown and Fee Computation The systems and apps I am highly proficient with: - Microsoft Office (especially Microsoft Excel/Google Sheets) - Google Drive, Gmail - Zoom, Skype, Google Hangouts - Shopify, Zendesk - Canva, Photopea - Instagram, Instagram Reels, TikTok, Business Suite - Slack
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Customer Care
    Calendar Management
    Email Communication
    Administrative Support
    Communications
    Price & Quote Negotiation
    Customer Support
    Social Media Content
    Customer Service
    Social Media Account Setup
    Facebook
    Campaign Management
    Social Media Management
    Social Media Marketing Strategy
  • $13 hourly

    • 5.0/5
    • (3 jobs)
    If you're running a business and need someone for those 'just do it' tasks then I'm your hourlie. I am an independent, efficient and hard worker who delivers nothing less than I would expect someone to deliver for me. I hit the ground running and learn fast, using my initiative where appropriate. With my experience in two different call centers as customer service representative and team leader, I definitely can deliver tasks in a timely manner. For the time I assist you with your business needs, I am 100% invested in you and your goals.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Microsoft Excel
    Order Fulfillment
    Ticketing System
    Customer Support
    Technical Support
    Cross Functional Team Leadership
    Data Entry
    Customer Service
    Online Chat Support
  • $25 hourly

    • 5.0/5
    • (10 jobs)
    Well-rounded Customer Support Specialist with 9 years of experience in taking care of customers. I help companies keep customers happy by: 1. Managing customer service inquiries 2. Handling customer complaints and solving their issues 3. Taking the extra mile to engage customers and make sure they have a stellar experience with brands I also conduct admin tasks such as: ☛ research ☛ calendar management ☛ appointment scheduling ☛ travel arrangements Skills: * Trello, * Confluence * Jira * Google Suite * Gimp 2.8 Bilingual in English, Spanish and Hungarian. Let's chat about how can I help your business!
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Data Entry
    Technical Support
    Candidate Interview Consulting
    Castilian Spanish
    Market Research
    Customer Service
    Translation
    Administrative Support
    English to Hungarian Translation
    Hungarian to English Translation
    Hungarian
    English
  • $10 hourly

    • 4.6/5
    • (31 jobs)
    Time is money and I can save you both. I have done my masters in banking and finance. I have been doing freelancing form last 4 years now. I have worked for many known companies as well, Like: Slimtel Pvt Ltd, Wisdek Corp and many more. I am very experienced in Customer Service, Admin Support, Chat support and Property Due Diligence reports. If we talk about property due diligence report I have been doing this form last 3 years and for other customer support I have a job experience for more than 5 years. I always promised my clients to deliver their work within 48 working hours (unless county delay due to covid-19). I have been doing this successfully and have many satisfied and happy clients who are still working with me. Honestly speaking, I am trying to build my profile on upwork as well now. With my attention to detail and exemplary quality of work I would be an asset on any project. Don't trust my words, See my testimonials!!! Regards, Umair
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Electronic Medical Record
    Communications
    Microsoft Excel
    Online Research
    Phone Support
    Online Chat Support
    Customer Support
    Due Diligence
    Administrative Support
    Property Management
    Medical Billing & Coding
    Data Entry
    Microsoft Office
  • $20 hourly

    • 4.4/5
    • (6 jobs)
    An organized, detail-oriented expert in providing Customer/Technical support solutions with over 8 years of experience providing remote support, and communicating information clearly and effectively, and more than 5 years of professional technical writing and social media management experience. We’re living in a modern economy where businesses evolve daily, and customers expect not just products and services, but high-quality support service as a standard. Customer satisfaction has a significant impact on the success of your business and low satisfaction levels mean your customer retention and loyalty levels will likely be down too. I will provide customer support service, live chat support, email support, and social media support for your business in any niche. Available service platforms include Email, Live Chat, Zendesk, Fresh Desk, and Social Media. For Ecommerce, Woocommerce, Shopify, Amazon, eBay, Etsy Stores, or any other business you have. My writing experience and skill set include but are not limited to IT support, IT/Cloud management, Warehouse logistics, IT/Cloud Security, Office Sharepoint, Cyber Threats, Technical proposals (RFP responses), Case studies, white papers, website copy, business plans, user manuals, product documentation/support and more. Feel free to contact me for inquiries.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Product Support
    Freshdesk
    Customer Relationship Management
    Ecommerce Order Fulfillment
    Inventory Management
    Online Chat Support
    Customer Satisfaction
    Administrative Support
    Customer Support
    Customer Service
    Technical Support
    Helpdesk
    Microsoft Active Directory
    Technical Report
  • $21 hourly

    • 5.0/5
    • (20 jobs)
    Bringing 8+ years of experience working with brands of all shapes and sizes. I have worked with stylists creating content for top fashion magazines, coordinated events at London Fashion Week for various designers, and worked with up-and-coming influencers to perfect their image. Specialising in customer service management, I have worked in fashion, lifestyle, health and fitness, and homeware, including high-end, high street, and also e-commerce. I have experience managing large customer bases over multiple channels and have administrated large Facebook groups of over 300 active members. I am available for Virtual Assistant work also, where I can complete complex order fulfillment, client onboarding, and product work. Additionally, I can complete complex multi-channel communication projects for any size of client. I look forward to working with you. Alia
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Social Media Website
    Social Customer Service
    Event Management
    Social Media Advertising
    Social Media Lead Generation
    Customer Satisfaction
    Customer Service
    Marketing
    Fashion & Beauty
  • $23 hourly

    • 4.7/5
    • (74 jobs)
    Proven email marketing services, just one Upwork hire away! :) Hands down, email marketing is the best way to turn visitors into customers and one-time customers into repeat buyers. Specialized in email marketing via MailChimp, Zoho, GetResponse, Hubspot, Salesforce, Bitrix24 including automation, drip campaigns, integrations using Mailchimp API, Wordpress, and Shopify. My key skills are: - Designing and coding HTML based templates and emails optimized for desktop email clients and mobile devices - Managing email campaigns, regular as well as RSS, autoresponders, A/B split - Creating automated/drip campaigns - Creating email content dynamically based on web site content using Mailchimp and programming tools. - Mailchimp integrations using Mailchimp API Ask me about... - Klaviyo setup - Shopify integration - Email marketing, email copy, graphics, and buildouts - Timely email automation (flows) - Capturing more abandoned carts - Newsletters and live campaigns - Holiday promotions - And More... Invite me to your job, shoot me a message, or go ahead and hit the hire button to get the conversation started. Looking forward to it!
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Web Design
    Email Etiquette
    Email & Newsletter
    Mautic
    Customer Relationship Management
    Marketing Analytics
    Email Design
    Email Campaign Setup
    Campaign Management
    Email Copywriting
    Email Marketing
    Email Marketing Strategy
    Mailchimp
    Marketing Automation
  • $25 hourly

    • 5.0/5
    • (48 jobs)
    I’m a virtuous, honest, and trustworthy Virtual Assistant who can do a wide-array of things online, a Customer Support Specialist expert in email and technical field, and an E-Commerce assistant and store manager with all around experience from sourcing to customer support. I am a tech and internet savvy, highly organized, keen in details, goal-oriented, and a team player but can be independent. I have a can-do attitude, able to multitask with efficiency and most of all I learn fast with or without guidance. I have a degree in Bachelor of Arts in Mass-Communication major in Journalism and have been working for 16 years now, 5 years locally and 11 years online. Services Offered: Virtual Assistance Website Administration and Design (WordPress with Elementor plugin) Social Media Graphics Design (Cover photo, profile picture, logo, LinkedIn banner, etc.) Document formatting, editing, PDF to Word conversion Dropshipping Website, Shopify website management *Website design requires full and clear instruction and a sample website or a draft of the website you want to create Here are the skills I acquired as well as the systems and applications I am familiar with. Communication: Customer support, email/chat support, technical support Computer and Internet proficiency: Web research, documenting, data encoding/uploading, basic SEO, website content QA, software testing, product testing, administrative tasks, refund processing, chargeback and dispute processing, product shipment, social media management, keyword research Web content: Article writing, blogging, copywriting, proofreading, editing Graphic design (Beginner level): Photo editing, photo background removal, website banner, graphic ads, catalogue, brochure, simple logo. Virtual Assistant: Organizing, file management, scheduling, website management, document formatting Documentation: Microsoft Office (Word, Excel, Powerpoint), Google Docs, Google Drive, Pivot Web: SharePoint, WordPress blog, WordPress plugin installation and configuration, WordPress management, WordPress setup via cPanel (Hosting), Website installation, GoDaddy, BigCommerce, Elementor E-Commerce Platforms: Magento, Shopify, Amazon Seller Central, BigCommerce Image Editing: Adobe Photoshop, Canva Social Media: Facebook, Twitter, Instagram, Hootsuite Tools: Screencast-O-Matic, Awesome Screenshot Communication: ZenDesk, Intercom, Freshdesk, Discord, Skype, Hangout, Slack Shopping cart software: Ultracart Web payment systems: PayPal, Stripe, Braintree Others: ClickBank, MemberMouse, Lime Light CRM, Basecamp, SalesForce, Gorgias, Acuity, Hunter.io Dropshipping knowledge: Shopify, AliExpress, Dropified Experience: E-Commerce Manager Shopify Manager Virtual Assistant Customer Support Customer Service Email Support Chat Support Data Entry Admin Assistant Administrative Assistant Graphic Designer Photo Editor WordPress Support Basic WordPress Installation WordPress Manager Project Manager Website Assistant Research Assistant Data Mining Lead Generation (Emails) Researcher Copywriter Social Media Manager Social Media Assistant Website Quality Assurance Web Content Editor Web Content Proofreader Acuity Setup (Advanced) Website Building using Elementor Calendly Intergration
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Administrative Support
    Shopify
    Branding
    Elementor
    Dropshipping
    Acuity Scheduling
    Social Media Management
    Communications
    WordPress Development
    Microsoft Word
    Virtual Assistance
  • $25 hourly

    • 4.9/5
    • (10 jobs)
    Hi, my name is Sarah. I reside in Southern Kentucky. I am confident that I would be a valued asset to your team. I am an expert in customer service and technical support. I have over 10 years of experience, and because of this, I can adapt very quickly to new ticketing software and SAAS-based software with ease. I am versed in SalesForce, Intercom, Zendesk, Asana, Jira, Hubspot, Close, Aircall, and a plethora of others. I prioritize roles. I strive to be an asset to my team but also a valuable resource for those that need assistance. Over the last two years I took a break from freelancing and worked for a Bay Area Cannabis Technology Company. I built a career there and outstanding customer relations. I gained lots of knowledge about the nature of start-up companies and the ideal business procedures for a fully remote company. I work well with engineers and developers to diagnose software issues and learn about developing trends to assist in fixing bugs. I answer numerous conversations simultaneously.. I have worked as a trainer for a big portion of my time and held Zoom meetings daily. I also had my hand in knowledgebase management and worked to create articles weekly to provide additional resources to maintain customer success. Other experience includes content moderation for social media platforms like Facebook, Instagram and Snapchat. I worked in a sales/retail setting for 3 years. I have worked for call centers, remote companies and Fortune 500 companies. I have gained a lot of knowledge about the business aspect of these types companies and enjoy learning more the impact my position plays in keeping customers happy. I also excel at data entry and email scraping. I can transcribe, gather contact information for spreadsheets, collect information for documentation and solve tickets. I love learning new skills that can help me in the future. In addition to my experience, I am also pursuing a bachelor's degree at Southern New Hampshire University. No project is too big for me to take on. If you are searching for a hardworking and person to join your team or complete simple tasks of great quality, look no further!
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Intercom
    Technical Support
    Content Editing
    Product Knowledge
    Slack
    Live Chat Software
    Customer Service
    Computer Skills
    Online Chat Support
    HubSpot
    Zendesk
  • $15 hourly

    • 5.0/5
    • (4 jobs)
    I'm an problem solver obsessed with customer satisfaction. I love challenges and learning. I'm a fast thinker and a very creative person. I specialize in troubleshooting since I'm very patient and love explaining processes and helping people.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Customer Service
    Ticketing System
    Communication Etiquette
    Customer Support
    Interpersonal Skills
    Data Entry
    Product Knowledge
    Bug Reports
    Technical Support
  • $25 hourly

    • 4.9/5
    • (440 jobs)
    I’m a Cold Email Delivery Expert and Server Administrator, and I have over ten years of experience. I have been working with “P. J. Entrepreneur’s Innovation Incubator” since January 2012. I visited his workplace in China and Malaysia and have contributed significantly towards making his business a success. I have experience with 1. Cold Email System Setup 2. WHM/cPanel Setup and Maintenance, 3. CentOS, Ubuntu, Any VPS or Dedicated server on DigitalOcean, RackSpace, 4. Linode, AWS and All similar servers, 5. PowerMTA, Postfix Email Server, 6. SendGraph, MailChimp, Aweber, GetResponse. ConstantContact and all other similar marketing platforms, 7. WordPress, 8. OptimizePress, 9. LeadPages, 10. DAP WordPress Membership Platform, 11. SendBlaster, 12 Sendy, Mailwizz, Interspire, Mautic and 13. KleenData Email List Cleaning system to prevent spam complaints. Would you please check my personal site toriqulislam.com for more information and clients testimonials? My experience managing email campaigns for more than nine years now allows me to help business owners develop the best email marketing strategies. I strive to ensure that campaigns are running successfully with higher delivery and conversion rates. I make sure that emails are delivered to the INBOX and not the SPAM box. I understand what individual business's needs are to create more targeted campaigns. I am ultimately helping businesses grow by streamlining and optimizing their email marketing campaigns to generate maximum conversions. I am a hard worker and significantly want to contribute to a business's success. I guarantee that my work will be satisfactory by trying my best and giving every client maximum attention.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Bulk Marketing
    MAILWIZZ
    Sendy
    Amazon EC2
    Email Marketing
    Audience Segmentation & Targeting
    Cold Calling
    SMTP
    Email Deliverability
    AWeber
    Virtual Private Server
    Mautic
    Email Security
    Amazon Web Services
    DNS
  • $30 hourly

    • 4.9/5
    • (48 jobs)
    I am a tech savvy customer service representative with over seven years of experience working in B2B, B2C, B2E, technical support and SaaS support via phone, e-mail, chat and tickets for remote, onsite, small, medium and/or large clients in industries such as blockchain technology (cryptocurrency), digital marketing, eCommerce, social media, procurement, supply chain management, recruitment, real estate, entertainment and computer hardware. In addition to and/or in combination with my customer service experiences, I have worked in project management, chargeback management, and team management roles; I am proficient in the use of popular project management web and desktop applications such as Trello, Google Calendar, and Basecamp, I am also very skilled at using Zendesk, Google Sheets, Microsoft Excel and Microsoft Word. Clients I have worked for include Asus, Audible.com, Brightsourced, MM4 an Xchanging Company, Sirius XM and Sprint; while working for MM4 an Xchanging Company I attended to/managed several procurement projects valued at up to circa $2.5 million on behalf of several of their clients including but not limited to Walmart, Asda, Federal Mogul, Closure Systems International, Dayco, Brambles, Kudu and Wilko. My expertise in the aforementioned métiers via BPO is enhanced by my avid interest in technology, training in ICT engineering, general computer skills and my attitude of wanting to ensure that my client’s ROI is positively impacted in a very significant manner by my work. Reliability is a major factor to be considered when hiring a remote based worker; in an effort to further boost my reliability I have acquired apparatus that affords me up to 24 hours of backup power, thus I have absolutely no issues with power outages. I regard the customer as being the sole purpose of any business thus, the customer must always be held in high esteem; my clients on Upwork and their customers are my customers hence, you and your customers will certainly be held in high esteem. Please do not hesitate to send me a message or an invitation to interview if you think that I am a good fit for your project. I am almost always available and I am very responsive; I may be contacted via Upwork, LinkedIn, e-mail, Skype, Whatsapp and/or phone via my US phone number.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Social Media Replies
    Social Media Content Creation
    Social Media Engagement
    Customer Support
    Technical Support
    Customer Service
    Email Communication
    Computer Skills
    Zendesk
    Phone Support
    Online Chat Support
    Social Media Management
  • $30 hourly

    • 5.0/5
    • (4 jobs)
    Efficient, reliable professional valued for work ethic and principles with deep and genuine care for people. Has 15+ years of experience working in customer service in various industries, which has strengthened interpersonal skills such as de-escalation, thoughtful listening, and communicating with empathy. Goals oriented towards providing customers and clients with the highest level of service possible. Is diligent in resourcefulness and a self-starter, does not need hand-holding when performing tasks or learning new things. Has a strong history of showing up with integrity, transparency, and compassion.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Interpersonal Skills
    General Transcription
    Multitasking
    Product Knowledge
    Writing
    Communication Etiquette
    Time Management
    Customer Service
    Project Management
    Order Tracking
  • $15 hourly

    • 4.9/5
    • (17 jobs)
    11 Years of Customer Service Experience I have worked in the BPO industry for 5 years and 6 years as a freelancer. I have handled different campaigns for US, UK, and Australian customers. Here is the summary of my competencies: 1. Excellent Communication Skills Developed through experience in customer service, feedback and coaching sessions, training opportunities, and communication training with com coaches. 2. Excellent Computer Literacy Proven through daily use of word, excel, and power point as part of our daily tasks such as end of day reports, deep-dive analysis, and daily stats update. 3. Excellent Leadership Skill Developed through performing SME Roles such as handling and supporting teams, coaching and providing feedback to bottom performers, nesting and production agents, facilitating training and product/service updates 4. Excellent Interpersonal Skills Developed through daily collaboration with other resource units such as Q.A, Com coaches, and Operations. As Subject Matter Expert, we are being assigned to different teams and different types of agents.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Amazon
    eBay
    Shopify
    Order Entry
    Administrative Support
    Order Fulfillment
    Customer Service
    Data Entry
    Online Chat Support
    Social Media Management
    Order Processing
    Phone Support
    Order Tracking
  • $10 hourly

    • 4.3/5
    • (26 jobs)
    - 100% job success - Top-Rated PLUS Freelancer Great customer service is not an option, it’s a must-have feature of your product. I know too many tasks on a daily basis are overwhelming. So let me help you focus 100% on how you can generate income with your business while I can be your full-time Virtual Assistant. I am experienced and covering a wide scope of customer service support with an outstanding record of customer satisfaction for 4 years now. Shopify Virtual Assistant (Product Listing and Order Processing) ✅Adding products through - Supplier (Aliexpress) - ShipStation - Oberlo - Dsers - ShipStation - CJDropshipping - MassFulfill - Dropified ✅Removing Chinese text, logos, and watermarks from images ✅ Importing reviews through CSV or other Shopify apps ✅ Write compelling and attractive titles for products ✅ Processing orders by Oberlo or Dropified and manually ✅ Making sure each order is processed correctly by paying attention to every little detail ✅ Searching for alternate suppliers if the supplier goes out of stock or offers expensive shipping ✅ Coordinating with suppliers regarding disputes and damaged items Customer Support (G Suite, Gorgias, and Freshdesk) ✅ Handling customer queries through emails such as Gmail ✅ Handling customer tickets through Gorgias, Freshdesk, and Live Chat ✅ Reaching customers in a very professional and persuasive manner ✅ Responding to customers regarding order queries/refunds/cancellations/address issues etc. ✅ Providing unsatisfied customers with coupons, replacements, and special offers ✅ Responding to customer disputes. "My professionalism and determination will make sure to keep your customers happy!".
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Ecommerce
    AliExpress
    Product Knowledge
    Answered Ticket
    Order Fulfillment
    Ticketing System
    Customer Service
    Online Chat Support
    Order Processing
    Zendesk
  • $15 hourly

    • 5.0/5
    • (4 jobs)
    With over eight years of experience in the Business Process Outsourcing (BPO) industry, I am fully skilled in handling customers appropriately, ensuring customer satisfaction and loyalty. As an agent, I was consistent in my attendance and in meeting monthly KPIs which allowed me to step up into a master trainer role. When the pandemic hit, I started working from home offering the valuable skills I mastered in the customer service and training fields with three clients since April 2020. My aim is to ensure that my clients as well as their customers get the best experience as I believe that customer experience is the best product a company or an individual can offer to ensure satisfaction and loyalty. I am excited to be part of your team. :)
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Training & Development
    Project Management
    Email Marketing
    ActiveCampaign
    Facebook Marketing
    Graphic Design
    Canva
    Microsoft Excel
    Customer Service
    Microsoft PowerPoint
    Technical Support
    Social Media Management
    Zendesk
  • $30 hourly

    • 5.0/5
    • (4 jobs)
    As a trained sales and retail specialist in the fashion and food sector with twelve years of experience I offer transparent communication between all sectors within a company. As a trained CRM specialist mainly in the fashion field I guarantee high quality customer service and customer experience online and physical in stores. In addition, I create guidelines and training for an excellent customer experience for brands and companies who wish to accelerate their service to a high luxury level. I help companies understand how to treat customers, in order to keep them loyal and how to communicate and interact with clients and partners in order to offer the best experience in store and online. In 2020 I successfully graduated from my Master in Fashion Business in Florence, Italy. During this Master I gained further knowledge of CRM, Data Analysis and Merchandising strategies as well as a great understanding of the Fashion Cycle, Fashion Trend Forecasting and the general fashion system. After my Masters I collaborated with a German accessories brand as well as a Bosnian and Thai fashion brand. In these positions I was responsible to select and analyse with a small dedicated and passionate team the newest collection and how to create a base for a successful customer experience mainly online.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Customer Relationship Management
    Customer Experience
    Trend Forecasting
    Customer Service
    Fashion Editorial
    Customer Support
    Fashion Merchandising
    Customer Retention
    Salesforce
    Fashion & Beauty
    Customer Service Training
    Zendesk
  • $25 hourly

    • 4.0/5
    • (9 jobs)
    Having eight years in the Sales/Customer Service Experience. I am very organized, have excellent attention to detail, and have Communication Skills. Through my previous position, I was able to gain skills in Email Creation, Word Processing, and Excel. Great at multi-tasking. I like talking and interacting with new people every day.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Scheduling
    Multitasking
    Product Knowledge
    Proofreading
    Email Communication
    Customer Service
    Microsoft Office
    Customer Support
    Sales Leadership
    Communication Etiquette
    Communications
    Data Entry
    Customer Satisfaction
    Order Processing
    Customer Feedback Documentation
    Phone Support
  • $35 hourly

    • 4.7/5
    • (15 jobs)
    Hello, my name is Christie and I am a skilled customer service manager with expertise in email and SMS marketing. With my advanced supervisory, team building, and problem-solving skills, I have a proven track record of stepping into roles and quickly driving positive changes that result in company success. My focus is on maximizing employee engagement and performance through effective training, monitoring, and morale-building techniques while also exceeding customer experience expectations. As a motivational leader, I am able to build strong relationships with team members and foster a collaborative and productive work environment. In addition to my customer service management skills, I am also a talented marketer with a demonstrated record of success in campaign development and management. With innovative and forward-thinking approaches, I have been able to build positive relationships and effectively promote products. I am also well-versed in tracking market trends and capitalizing on opportunities. My hourly rate is $35.00 and I am dedicated to delivering high-quality work that exceeds your expectations. Let's work together to achieve your business goals.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Social Media Content Creation
    Management Skills
    Microsoft Word
    Microsoft Outlook
    Email Marketing
    Microsoft Office
    Data Entry
    Social Media Management
    Phone Support
    HubSpot
  • $10 hourly

    • 4.9/5
    • (5 jobs)
    I consider myself as a hard working, proficient, motivated, and passionate employee who prides myself on personal excellence, solid successful experiences, and is always eager to learn more skills that I know I still don't have today. My almost 10 years of Customer Service Experience has given me the opportunity to learn and apply skills and values that are not only beneficial to myself but more so to clients I am connected with. This honed me to better function and deliver what is expected of me at all times. My passionate, hard working, and good work ethics has brought me successful experiences as a Trainer, Lead, and Manager. Being an on-boarding trainer my focus was to prepare new hires to the company's culture and hone their skills product specific wise. It gave me a tremendous opportunity to learn different campaigns and skills such as Data Entry, Product Listing, E-commerce, Lead Generation, Virtual Assistants, Back office, Sales both inbound and outbound, Med Care, Logistics, Email Support, Shipping coordinators, and many more as I was the Senior Trainer handling all new and old campaigns from new hire on boarding, product training, nesting, up until the employee's go live in production. My experience as a Supervisor and Manager played a huge importance in my interpersonal and social skills. I've had an opportunity to deal with clients from various campaigns, creating training platforms to improve their business, laying down action plans to address issues within their campaigns, training needs assessments for solid action plans on areas for improvements, and strengthening their teams. In the last quarter of 2019, I was given the opportunity to widen my scope and skills when I was hired as a Social Media Specialist. A few days after I got hired, I was offered either a supervisory or training role with which the latter I chose. More skills were learned such as effectively managing social media platforms, usage of Shopify, and Ship Station. I was given the opportunity to closely work in clients in managing escalations. With my role, I was also able to create Quality guidelines, Training Proposal, Training Agenda, Training Modules, Customer Service plans, and Work Instructions all for the improvement of the company. My combined experiences and skills makes me not only extra knowledgeable but also deserving of client's trust to perform and deliver with competency. These allowed me to effectively communicate with the right level of self-confidence among colleagues, under commit but over deliver, adapt quickly yet effectively, and more importantly add value to tick client's business.
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Customer Service
    Social Media Plugin
    Quality Assurance
    Training Plan
    Sales
    Shopify
    Chat & Messaging Software
    Training Design
    Data Entry
  • $15 hourly

    • 5.0/5
    • (11 jobs)
    I'm Anecieto Durano, proud to have over a decade of experience as a customer service champion. My track record includes being TOP RATED, accumulating 25,000+ HOURS of service, and maintaining an impeccable 100% JOB SUCCESS SCORE. Known for my rapid learning abilities and process enhancement skills, I consistently aim to be an indispensable asset to any team I join. My expertise spans various customer service domains, encompassing general customer support, e-commerce assistance, proficiency in billing, adept handling of returns and refunds, and even a touch of technical support. Over the course of my extensive 10+ years in the customer service industry, I've cultivated a warm, approachable, and professional demeanor. My unwavering commitment to personal growth drives my pursuit of knowledge and skill development. Rest assured, I possess the confidence and dedication to deliver exceptional support and reliability, fostering growth and success for your business!
    vsuc_fltilesrefresh_TrophyIcon Email Support
    Following Procedures
    Interpersonal Skills
    Ecommerce Website
    Customer Service
    Technical Support
    Ticketing System
    Email Communication
    Dropshipping
    Order Tracking
    Zendesk
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How to Hire Top Email Support Specialists
 
EMAIL SUPPORT SPECIALISTS


What is email support? 


Email support is the practice of addressing customer challenges, questions, and concerns via email.


Here’s a quick overview of the skills you should look for in email support professionals:


    

  • Email support
    • 

  • Customer service
    • 

  • Business correspondence
    • 



Why do you want to hire email support specialists?


The trick to finding top email support specialists is to identify your needs. Is your goal to find a customer service representative to respond to customer emails in a timely and professional manner? Will they also require an IT background to offer technical support for a software product? The cost of your project will depend largely on your scope of work and the specific skills needed to bring your project to life.


HOW TO HIRE EMAIL SUPPORT SPECIALISTS


Email support is a necessity in an increasing digital world. It’s the one customer communication channel every business with a web presence is expected to have.


So how do you hire email support specialists? What follows are some tips for finding top email support specialists on Upwork.


How to shortlist email support professionals


As you’re browsing available email support consultants, it can be helpful to develop a shortlist of the professionals you may want to interview. You can screen profiles on criteria such as:


    

  • Communication. You want an email support specialist who is an effective communicator who can respond to customer issues and inquiries with tact.
    • 

  • Project experience. Screen candidate profiles for specific skills and experience (e.g., tracking customer issues with Jira).
    • 

  • Feedback. Check reviews from past clients for glowing testimonials or red flags that can tell you what it’s like to work with a particular email support specialist.
    • 



How to write an effective email support job post


With a clear picture of your ideal email support specialist in mind, it’s time to write that job post. Although you don’t need a full job description as you would when hiring an employee, aim to provide enough detail for a contractor to know if they’re the right fit for the project.


An effective email support job post should include:


    

  • Scope of work: From responding to customer inquiries to offering technical support, list all the deliverables you’ll need.
    • 

  • Project length: Your job post should indicate whether this is a smaller or larger project.
    • 

  • Background: If you prefer experience with certain industries or issue-tracking software, mention this here.
    • 

  • Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts.
    • 



Ready to offer the stellar email support you need to ensure customer satisfaction? Log in and post your email support job on Upwork today.


FAQS FOR HIRING EMAIL SUPPORT SPECIALISTS


How much does it cost to hire an email support specialist?


Rates can vary due to many factors, including expertise and experience, location, and market conditions.


    

  • An experienced email support specialist may command higher fees but also work faster, have more-specialized areas of expertise, and deliver higher-quality work.
    • 

  • A contractor who is still in the process of building a client base may price their email support services more competitively.
    • 



Which one is right for you will depend on the specifics of your project.


How long should you contract an email support specialist to complete your project?


As difficult as it is to estimate how long you will need an email support specialist, budgeting time is very important to keeping your project on track.


Be prepared to budget more time for more-demanding email support projects. For example, providing email support for an ecommerce site is typically less involved than providing technical support over email for a software-as-a-service (SaaS) product.


What are the steps involved to hire email support specialists?


Here’s how to hire email support consultants in four simple steps:


    

  1. Identify your project needs, whether it’s responding to customer complaints or providing logistical support.
    2. 

  2. Define the scope of work and write a detailed job post. Be specific about deliverables (e.g., creating email templates for common customer scenarios).
    3. 

  3. Review proposals and shortlist potential email support specialists for unique skills needed to bring your project to life (e.g., managing customer emails with Zendesk).
    4. 

  4. Interview email support talent to gauge whether they’re the right fit for your project.
    5. 



 

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