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Email Technical Support Content Management System Marketing Strategy Business Management Business Card Design Print Layout Design Database Design Content Moderation Business Proposal Writing
I am a multi-faceted Business Analyst with good all-round writing and strong educational background, and creative ability in working well with people to make a positive contribution to the organization. Very capable with an ability to identify and then deal with a client’s needs and then translate them into technology-driven results. Highlights of my career include: • Working with IT Configuration, Business Owners, and On-Site Personnel to ensure project guidelines meet and exceed the determined objectives. • Driving innovative process re-engineering techniques that have consistently strengthened internal competencies, reduced...
Email Technical Support Customer Service Customer Support Email Handling Technical Support Chat Support Live Chat Operator Helpdesk Zendesk Quality Control
Detail-oriented, tenacious, and accomplished professional with extensive experience in all aspects of customer service, sales, and operations management. Recognized for impeccable work ethic, as well as proven ability to manage multiple priorities, adapt to challenging work environments, and meet strict deadlines. Known for analytical problem-solving and critical thinking aptitudes to keenly analyze situations, formulate strategic solutions, and resolve complex situations. Equipped with articulate communication and interpersonal skills essential to build positive and long-term business partnerships with professionals of all business...
Email Technical Support Customer Service Technical Support Administrative Support Social Media Marketing Zendesk Software QA Testing Management Skills ManyChat ActiveCampaign
I have a wide span of experience. I have worked different forms of customer service for years. Including working with Amazon stores, a local lawn care company, and an up & coming educational tech company. I am comfortable using Zendesk & have used the platform for over 2 years. I branched into the online world of customer support in 2012, with my first position with an Amazon Store. I have worked on Amazon Seller Central for two different companies, and even worked on weekends to keep our response time low. I have worked on .CA, .UK, and .COM Seller Centrals. I love being able to work with people from around the world! While I have...
Email Technical Support PHP LAMP Administration MySQL Administration Domain Migration
Experienced Linux systems developer, specializing in mail server management, email deliverability, MySQL database administration, PHP web development, and server optimization. Have existing web development business located in the Washington, DC area. Come with my own tool belt. Able to help you with: * Migrating servers * Linux architecture * Email delivery issues * DMARC / DKIM / SPF verification * Troubleshooting web application errors * Database and web server optimization * Slow loading times * Malware removal * Encryption * DNS Graduate of Saint Mary's College of Maryland (B.A. in Economics) and Catholic University of America...
Email Technical Support Email Marketing MailChimp Internet Marketing Graphic Design Email Deliverability InfusionSoft Marketing HubSpot Pardot Development IBM Watson
Are you seeking an expert in email marketing and design? Look no further. Based on 15 years of digital design experience, I have been producing email designs for the past 12 of my 15 years in graphic design. I have expert knowledge in IBM Marketing Cloud (Silverpop) and have extensively used Campaign Monitor, MailChimp, Pardot, iContact, Marketo and Hubspot for current clients. I don’t just send out emails but actually design and code them as well. I have a full understanding of coding emails for mobile and know how to make emails look good across major email clients. In addition, I have the added bonus of a marketing background which...
Email Technical Support Data Entry Email Handling Virtual Assistant Administrative Support Appointment Setting Google Calendar Development Google Calendar API Calendar Management Google Docs
I provide outstanding executive assistance in a variety of areas including calendar management, copy-editing/business proofreading, online research, email management, transcription, travel coordination and data entry. My experience includes over a decade of experience as an administrative and bookkeeping assistant. I am an analytical, highly organized and detail-oriented individual. I am an expert level computer user in a variety of programs, including Microsoft Outlook & Office, Quickbooks Adobe suite and Google Docs. My bookkeeping experience includes accounts payable, accounts receivable, payroll and human resources.
Email Technical Support Customer Service Data Entry Chat Support Internet Research Accounting Human Resource Management Order Entry Social Media Marketing Management Skills
I have plenty of experience on the internet which I spend several hours a day on. I can type 60+ words a minute and I am a fast learner. I have experience managing virtual teams as well as training and on boarding. I graduated in the Spring of 2013 with my BSE in Human Resource Development and would love to find a position that gives me experience in that field. I have customer service experience, supervisor, recruiting, some bookkeeping and social media experience. I work well with others, and I am a quick, reliable and efficient learner.
Email Technical Support Customer Service Customer Support Data Entry Email Handling Virtual Assistant Administrative Support Internet Research Zendesk
I have several years of customer service and support experience (including online, over the phone and in person). I have been using the Zendesk platform for the past 2 years as well as Ultra Cart, Authorize.net, FSI, as well as specific tools and platforms configured by and for the Uber app. Using these tools I was able to provide fare estimates, adjust fares for both riders and drivers, administer driver payments, charge riders cleaning fees as well as other fees pertaining to their ride, cancel and adjust orders, sent replacement shipments, update customer information, and track shipments. I have vast experience with both Microsoft...
Email Technical Support Customer Support Email Handling Chat Support Microsoft Excel Microsoft Word WordPress Microsoft PowerPoint Infusionsoft Administration Webinar Jam
I'M ALWAYS READY TO GIVE MY VERY BEST AND NOTHING LESS! With over 20 years of experience in providing exceptional service what ever I'm working on. With my strong work ethic I can assure you that I will provide excellence, effectiveness, fast and solid work. I am efficient, driven and understand the value of good communication between employer and employee. I'm great working with little instructions. I put attention to details and no room for any mistakes. I'm very meticulous in regards to my work and what I do. I also have extensive customer service experience through phone, chat, and email. I have worked for several client that...
Email Technical Support Customer Service Customer Support Technical Support Virtual Assistant Administrative Support Live Chat Operator Zendesk Zopim Google Docs
I am an enthusiastic, reliable, and hard working individual who has many years experience in the customer service and virtual assistance fields. I am skilled at communicating with customers over chat and email. I have experience with Zopim, Zendesk, Google Drive, Slack, and HipChat. I am also eager to learn to use any new tools that may help get the job done well. I meet deadlines, and don't make promises I can't keep. I am a team player, but also I am not afraid to go out on my own. I look forward to working with you in providing great customer service and anything else you may need.
Throughout my life and growing up I have learned a lot of handy and nifty tricks, awards, and certifications that I enjoy putting to use. Because of my past I have developed and crafted my skills into a form of Art with the hands-on use with all of which are mainstreamed into today's technologies and such. All of these are just a few to name that come to mind for use when I am working on projects that companies may require my help with. My ideals are comprised of these skills as I aim high in motivation and success to complete your website and/or project. As it is built from the ground up I create it, I mold it, I mend it, And craft it...
Email Technical Support Customer Support Email Handling Chat Support Virtual Assistant Microsoft Excel Administrative Support Microsoft Word Content Management Helpdesk
Over the last 10 years I have developed my skills as a Customer Support Guru and Virtual/Administrative/Executive Assistant doing Project Management, Customer Support, Schedule and Calendar Management, Data Entry, Data Processing, Microsoft Excel and Word projects, Internet Research and more. I have worked for companies like Mohawk, Boston Scally Company, Wal-Mart Logistics, Target Logistics, OsComp Systems, XLNT Brain Sport, Fortified Bike, Uncommon Green, Geekdom and Anita Grant Cosmetics. I am seeking opportunities to further the use my skills in a position I love. I enjoy making customers happy and solving their issues. It gives me...
Email Technical Support Customer Service Customer Support Data Entry Chat Support Virtual Assistant Administrative Support Internet Research Internet Marketing
Upwork-vetted member of the Admin Support and Customer Service Team Builder Groups. With extensive experience in remote customer service and admin support, I am here to make your work-life easier. Show me what needs to be done and rest-assured I will take care of it for you. I have great attention to detail, allowing me to excel at tasks that some might consider tedious.
I am comfortable working with minimal supervision, allowing my clients to concentrate on building their business.
When you're ready for a professional who will take as much pride in your business as you do, reach out to me.
Email Technical Support Customer Service Customer Support Administrative Support Google Docs Helpdesk CRM Content Management Forum Moderation Payment Processing
I produce accurate and reliable results stemming from my previous remote positions and knowledge in the Customer Support and Administrative Support fields. I have knowledge and experience in the development and management of UGC, customer support ticketing systems and also at shouldering various administrative responsibilities. For the majority of my career, I have been a significant point-person in the development and support within start-up companies and small businesses. I have experience with many different tools, such as Zendesk, Asana, Google Docs; team communication tools such as Slack and HipChat; eCommerce software; and...
Email Technical Support Technical Support Virtual Assistant Internet Research Typing Editing Blog Writing Blog Commenting Logistics & Shipping Google Search
LOGISTICS Received, inspected, inventoried, loaded, unloaded, segregated, stored, issued, delivered and turned in organization and installation supplies and equipment. Operated unit-level computer system. Prepared all unit/organizational supply documents. Maintained automated supply system for accounting of organizational and installation supplies and equipment. Issued and received small arms. Secured and controlled weapons and ammunition in security areas. Scheduled and performed preventive and organizational maintenance on weapons. *Successfully transferred over $74 million in military equipment during a company merger between two...
Email Technical Support Internet Research Microsoft Office 365
Self-motivated, customer-friendly individual who wants to earn a little money as a 14 year old, I have many skills with computers and technology. It was something I was basically born into. I am great with people, I do not stress easily, and I can control myself under high pressure situations. I aim to grow in these skills and hope you accept me to work and learn with you/ your company. I would be great as a customer support representative doing things such as a online support chat. I would do better with an online chat than I would with over the phone support.
Email Technical Support Customer Service Customer Support Email Marketing Microsoft Office HTML SQL CSS Email Deliverability Communications
Hello, my name is Charles Mustaklem. Through my experiences, which include: auditing online marketing content; training clients; communicating best practices and testing products, I am very familiar with administering to the marketing needs of firms across many different industries. Communication has always been one of my strengths. I am currently involved with an improv comedy group where I teach an ‘Introduction to Improv’ class, and perform at different venues. Being able to communicate begins with listening and learning to react. I’m very familiar with being put in a role where I would need to quickly familiarize myself...
Email Technical Support Customer Service Customer Support Data Entry Email Handling Technical Support Virtual Assistant Microsoft Excel Microsoft Word Microsoft PowerPoint
I have worked with many company's with handling all emails with answering customer concerns and email information to clients and company's. Very professional with customer. Worked for more than 5 years in managing a business with all their tech and customer service/support. Data entry with emails, magento and microsoft office.
Can handle all types of work with my experience with managing and business and running a business for a company for 5 years.
Very fast, reliable and quick learner. Can handle projects that are quick and short or long term projects for bigger jobs. Specializing in the Auto Industry
Email Technical Support Technical Support Phone Support Interviewing Desktop Support
With superior analytical, critical thinking, and leadership abilities as well as exceptional reporting, documentation, and communication skills, I am looking for freelance work in the support and sales fields.
Email Technical Support Customer Service Microsoft Excel Microsoft Word Writing Editing Microsoft PowerPoint
Honors graduate from Northern Illinois University with a Bachelor degree in English Writing and minor in Psychology. Passionate about community service, communications, and community programs. Enjoy collaborating with others, designing materials, conquering challenges, and gaining experiences.
Email Technical Support Email Handling Email Marketing Email Deliverability HTML MySQL Administration Automation PHP CSS
I have over 10 years in direct email marketing experience along with another 5 years focused in search engine optimization. In total I have over 12 years of digital marketing experience. I have spent most of my time marketing nonprofits and travel-tourism destinations which range in list sizes of a few hundred individuals to 3 million. I have managed everything from the single email campaigns to more advanced automated drip marketing series that can range from a 3 email welcome series to a more complex 11 email cultivation series to promote education and various resources. I have also setup email preference centers to help increase...
Email Technical Support Customer Service Customer Support Data Entry Microsoft Excel Graphic Design Web Design Facebook Marketing Adobe Photoshop Quark Xpress
Hi! My name is Lynn. I'm here to help you with all your graphic needs, virtual assistant needs, data entry needs, etc. I have worked in the media business for the last 17 years and I love this atmosphere. I enjoy designing ad's for various businesses, creating brochures, invitations and other creative outlets. My main career has been an office manager which has given me SEVERAL different skills, please see below. I can help you with large or small projects, you name it, I can help you!
Email Technical Support Customer Support Technical Support Social Customer Service Social Media Management
I am a determined, reliable, hardworking individual with over 15 years of customer service skills. Seeking an opportunity to challenge me where I can showcase my skills.
I am skilled in communication, service, sales and support with clients over the phone and email. I also have experience with live chat (Skype). Always looking to improve upon my skill set to evolve into a more well rounded individual.
I will meet deadlines and finish what I start. I have a strong work ethic and have been called a perfectionist on many occasions from previous employers. I look forward to working with you and helping grow your business.
Email Technical Support Customer Support Technical Support Chat Support Root Cause Analysis Management Skills Call Center Management Online Community Management Social Media Management Operations Management
· Acted as Support Delivery Manager, Partner Technical Lead, Program Manager, Release Manager, Trainer, Subject Matter Expert, and Escalation Lead throughout the lifetime of position. Title officially changed from Partner Technical Lead to Support Delivery Manager in 2013. · Planned, coordinated, and implemented processes in front-line support to move from phone (80%) to online chat (90%) which led to reduced costs and higher customer satisfaction scores (30% - very satisfied to 83% very satisfied) · Developed implementation strategies for our public support forums, leading from 125k in traffic views to 2.8 million. ·...
Email Technical Support Customer Support Chat Support
I have 5 years on Support, Testing and Design of Vlans. Also Desktop Support and Tech. Support. I currently Employed AT a local cable company with the title Tier 3 Support Rep 1. I have an AAS in Network Systems Administration and currently pursuing a BS in Cyber Security.
Email Technical Support Customer Support Phone Support Freshdesk Camtasia SnagIt Helpdesk Zoom Video Conferencing Employee Training Podcasting
Many years experience providing end user and internal technical and product support for IT/Networking and SaaS software. * Email/chat/screen share/phone response to inbound queue * QA testing of release candidate software * Authoring of helpdesk articles including instruction guides and FAQs * Authoring of training videos * Authoring of release notes * Authoring of product manuals * Hosting webinars for release launches * End user training * Annotated screen grabs * Camtasia screen recording
I have over 5 years of email marketing experience. I specialize in creating email templates in HTML CSS that will render across all email clients (Gmail, Outlook, Yahoo Mail, etc). I prefer to receive finished products (copy / images) for me to code the email layout. I do not do Photoshop work with images. I can however slice / crop images as necessary from a larger image. You can then take the editable file I provide and utilize it for your future mailings. Besides being professional, I am told the most that I am fast and efficient. I can also develop mobile responsiveness in email. I can host the images on my end or provide the files...