Hire the Best Email Technical Support Specialists

Hello! I'm Laurie, a project-based IT Consultant who has true concern for the client needs and resolving issues. I can setup, administer or fix any email problem quickly and I'm available now! I provide end to end migration services or admin/end user training. I'm a Customer Support Level 2/Level 3 Specialist for over ten years. I troubleshoot and resolve email deliverability issues. I specialize in DNS for Email Deliverability SPF, DKIM, DMARC and BIMI records on any DNS hosting provider. Customer Support Specialist I provide excellent technical support and have worked in Level 2/3 support for over ten years supporting email, apps (Google and M365 and 25+ email systems) and complex applications providing end to end analysis, planning, support and training. I supported an email migration tool and another software tool that did a contacts mailbox sync and worked directly with the customers and developers to resolve issues quickly. I also worked for a Microsoft MSP for a year closing outstanding tickets and providing real solutions quickly to the customers on Windows and Macs. I can work in any environment with any meeting sharing software (like Teams or Zoom) to work with customers very effectively to resolve their issues myself or if needed to escalate to the dev team and keep the team informed. I have used these help desk systems: GitHub, Jira, FreshDesk, FreshWorks, ZenDesk, Slack, ClickUp, email and chat. Email Migrations, Email Administration and Admin/End User Training: I've been doing email and migrations for over 20 years. I can setup, support, deploy, train and migrate from any email system to any email system. I can support end users with training online or self paced materials and assistance. I've have deployed and supported many organizations migrating to and from Exchange Server 2003 - 2019, Microsoft 365 and Google using Windows or Mac Computers. I'm also a migration and support expert in twenty five different email platforms including: Microsoft 365, Google Workspace, Exchange Server 2003 to Exchange Server 2022, Microsoft Office, Microsoft Teams, Office 365, Exchange Online, GoDaddy M365 & Email Essentials, Rackspace, IBM Domino Notes, HCL Domino Notes, IBM SmartCloud, GroupWise, G Suite, Google Workspace, Amazon WorkMail, ccMail Archive, Communigate Pro, Courier, Cyrus, Eudora, FirstClass, Hmailserver, IceWarp, Kerio, MDaemon, MailEnable, MiraPoint, HostGator, Hostinger, Netmail, Oracle/SUN JES/iPlanet One, PostFix, Scalix, Qmail, SendMail, Yahoo, Zarafa, Zimbra, Generic IMAP and Generic POP and Collaborative Email: Front Collaborative Email, Missive, Google Groups as Collaborative Email, IBM Domino and Microsoft Collaborative applications, Also supporting file based email: PST, MSG, MBOX, EML. I specialize in Microsoft 365 Implementations (10+ years), Exchange Server(20+ years) 2019-2003, Active Directory, Azure, AWS, VMWare and on-premises systems. I can perform setup, administration and troubleshooting of Windows Operating Systems Windows 2022 - Windows NT 3.51 (25 years) cloud or on premises and Windows End User Operating Systems (25 years) (Windows 11, 10, 8, 7...to Win 3.1). I can setup and troubleshoot admin authentication methods for Azure AD Certificate using Modern OAuth2 for M365 or EWS Impersonation/Delegation for Exchange Servers. OneDrive and Teams issues are my specialty. I can also support and resolve any and all Outlook Client issues on Windows or Apple Macs. Please reach out and contact me today!

📧 Email Migration & Cold Email Infrastructure Expert ⭐⭐⭐ Top Rated | 400+ Reviews | 100% Customer Satisfaction ⭐⭐⭐ What Clients Say: ⭐ "Atlas was extremely helpful and is now my go-to expert for all email migration needs." ⭐ "Knowledgeable, reliable, and highly recommended." ⭐ "Fast, efficient, and excellent at what he does." I have 7+ years of experience helping businesses deploy, migrate, and optimize their email systems using Google Workspace, Microsoft 365 (O365), Instantly.ai, and Smartlead. Whether you need a seamless email migration or a cold email infrastructure built for maximum deliverability, I can help ensure everything is configured correctly and runs smoothly. Services: ✅ Google Workspace / G Suite & Microsoft 365 (O365) Migration ✅ Google Workspace & Microsoft 365 Deployment ✅ Instantly.ai & Smartlead Setup ✅ SPF, DKIM & DMARC Configuration ✅ Domain, Subdomain & DNS Management ✅ Email Deliverability & Warm-Up Setup ✅ Mailbox Creation & Configuration ✅ Gmail & Outlook Setup ✅ Google Workspace Administration ✅ Campaign Setup & Testing ✅ Email Troubleshooting & Technical Support Why Work With Me? ✔ 7+ Years of Industry Experience ✔ Hundreds of Successful Projects Completed ✔ Strong Email Deliverability Expertise ✔ Fast Response & Clear Communication ✔ Reliable Support from Start to Finish My goal is to provide secure, hassle-free solutions that keep your email systems running efficiently while maximizing deliverability and performance.

I provide patient, trustworthy, and security-focused remote tech support for individuals and small businesses. I can help with email and account security, malware and virus detection and removal, multi-factor authentication setup, password manager setup, windows troubleshooting, slow computer check, and cybersecurity guidance. My focus is to deliver excellent service through respectful, clear communication and professionalism.

I’m a professional IT Support Engineer with several years of experience helping businesses with Email Systems. I specialize in Windows and macOS systems, Email Configuration, Microsoft Office 365, Microsoft Outlook, Microsoft Teams, OneDrive, Google Workspace (G Suite), Gmail, Google Drive, Domain and DNS Management, Email Migration, Email Send/Receive, Email Deliverability, Spam filtering, setting up Cold Email, and Website Support. 💼 𝗖𝗼𝗿𝗲 𝗦𝗸𝗶𝗹𝗹𝘀 & 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 — ✅ Google Workspace (G Suite): • Google Workspace (G Suite) email setup, including custom domain verification and activating Gmail for sending and receiving emails. Handle user, group, alias, Shared inbox, and forwarding management, as well as Google Admin Console & Gemini configuration. ✅ Microsoft 365 (Office 365): • Configure and provide support for Microsoft Office 365 Email, Outlook, Exchange Online, Teams, OneDrive, SharePoint, and PowerShell. Experienced in Microsoft 365 administration, licensing, user management, Shared Mailbox, Security Settings, and Copilot integration to boost productivity and team collaboration. ✅ Email Migration: • Google Workspace ↔ Microsoft 365 Email Migration. • Email Migration from GoDaddy to Microsoft Office 365 or Google Workspace. • IMAP, Roundcube Webmail, cPanel, Zoho to Microsoft 365 Outlook or Google Workspace. • Merge Google Workspace Email Accounts and Change Primary Domain. • Defederate from GoDaddy-managed Microsoft 365 Email to direct Microsoft 365 control. • Outlook PST file backup or import/export. • Microsoft 365 Tenant-to-Tenant Migration. Expert in Email Migration, ensuring seamless transfer of emails, calendars, contacts, and files with zero downtime, full data accuracy, and comprehensive post-migration support. ✅ Email Deliverability and Authentication: • Set up and align SPF, DKIM, DMARC, MX, TXT, and CNAME DNS records. • Fix emails landing in spam/junk folders and resolve send/receive or Email Deliverability issues. • Perform Domain Authentication, Verification, and Reputation Checks. • Implement Email Warm-Up strategies and improve IP/Sender Reputation. ✅ Domain and DNS Management: • Handle Domain Migration, Transfer, Renewal, and DNS Management across platforms such as GoDaddy, Namecheap, Wix, Cloudflare, Squarespace, Bluehost, Shopify, Proton Mail, and others. • Skilled in Cloudflare advanced settings (WAF, rules, cache) and DNS security (DNSSEC, CAA). • Email automation and integrations across HubSpot, Zapier, and major CRMs/ESPs. ✅ Cold Email and Outreach Systems: • Set up Email Accounts for Cold Email Platforms like Instantly, SmartLead, Apollo, Klaviyo, MailChimp, MailerLite, SendGrid, HubSpot, ActiveCampaign, GoHighLevel, etc. • Configure Dedicated IP and Sending Domain, Custom Tracking Domain, and Subdomain. • Monitor and optimize deliverability using Google Postmaster Tools and Microsoft SNDS. ✅ Website Support: • I build and design fast, secure, growth-optimized websites using WordPress, WooCommerce, Wix, Squarespace, and Shopify. • Website updates, fixes, and improvements, including design enhancements, speed optimization, and mobile responsiveness. • Website/Hosting migration, SSL setup, security implementation, and Cloudflare configuration. • Troubleshoot Website down, Nameserver errors, and DNS misconfigurations (CNAME, A). • Configure and fix Website contact forms using SMTP (WP Mail SMTP, Fluent Forms) to ensure reliable email delivery. 𝐏𝐫𝐨𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐢𝐧 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻, 𝗗𝐢𝐚𝐠𝐧𝐨𝐬𝐭𝐢𝐜, 𝐚𝐧𝐝 𝐭𝐫𝐨𝐮𝐛𝐥𝐞𝐬𝐡𝐨𝐨𝐭𝐢𝐧𝐠 𝐭𝐨𝐨𝐥𝐬 𝐥𝐢𝐤𝐞 𝐌𝐱𝐓𝐨𝐨𝐥𝐛𝐨𝐱, 𝐦𝐚𝐢𝐥-𝐭𝐞𝐬𝐭𝐞𝐫, 𝐃𝐍𝐒 𝐂𝐡𝐞𝐜𝐤𝐞𝐫, 𝐁𝐥𝐚𝐜𝐤𝐥𝐢𝐬𝐭 𝐂𝐡𝐞𝐜𝐤𝐞𝐫, 𝐆𝐨𝐨𝐠𝐥𝐞 𝐏𝐨𝐬𝐭𝐦𝐚𝐬𝐭𝐞𝐫 𝐓𝐨𝐨𝐥𝐬, 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗦𝗡𝗗𝗦, 𝐄𝐦𝐚𝐢𝐥 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐓𝐞𝐬𝐭, 𝗮𝗻𝗱 𝐜𝐏𝐚𝐧𝐞𝐥. 𝗔𝘃𝗮𝗶𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆: ⏰ Available on both weekdays and weekends. 📅 Flexible with time zones to meet client needs. 📩 Thanks for visiting my profile. If you have a project in mind or would like to discuss your requirements, feel free to send me a message. I’d be happy to help!

Need a calm, reliable Technical & Customer Support expert who can handle frustrated customers, fix IT issues fast, and respond in <2 hours? I help businesses maintain smooth systems and happy users via chat, email, or remote support. I'm a Top Rated Plus Support Specialist with 5+ years of experience in handling technical support, customer queries, and remote helpdesk tasks for SaaS platforms, eCommerce stores, and IT firms. ✅ My Core Services Include: Technical Support: Troubleshooting, Windows issues, VPN, printer setups, remote desktop (TeamViewer, AnyDesk) Customer Support: Live chat, email, ticketing (Zendesk, Freshdesk, Gorgias) Helpdesk Tools: CRM management (Zoho, HubSpot, Salesforce), SLA tracking, issue resolution IT Helpdesk: Password resets, account setup, software installation, network support Soft Skills: Empathy-driven communication, multitasking under pressure, detail-oriented ticket notes 💬 What Sets Me Apart: ⭐ 100% Job Success Score (1000+ hours billed on Upwork) 💼 30K+ in earnings with long-term client relationships ⏰ Super responsive (within 1–2 hours, always) 🌍 Fluent English with great listening skills I don't just “answer tickets”—I retain your customers, solve tech problems fast, and represent your brand professionally. Let’s connect and discuss how I can bring calm, clarity, and competence to your support operations.

Are you overwhelmed with tech/saas expert, customer support, tech queries, billing issues, or email customer service specialists? Let me take the weight off your shoulders. I'm Muhammad Owais, a Customer Service & Technical Support Specialist with over 7 years of hands-on experience helping SaaS, eCommerce, DTC and B2B startups run smooth, scalable support operations. From Zendesk configuration to dispute resolution, I bring structure, speed, and strategy to your customer service stack. Worked for many companies as a virtual assistant. 💬 Tech Support (Tier 1 & Tier 2) •⁠ ⁠Deep experience in SaaS & Blockchain support •⁠ ⁠Helpdesk setup & ticket workflows (Zendesk, Freshdesk, Intercom, Gorgias) •⁠ ⁠Troubleshooting, onboarding, and knowledge base creation ✅ WHAT I DO BEST: 🛒 Shopify & E-commerce Support •⁠ ⁠Order tracking, subscriptions, refunds, chargebacks •⁠ ⁠Store admin: fulfillment, inventory, vendor management •⁠ ⁠Tools: Shopify, ShipStation, WordPress, PayPal, Stripe, Thrivecart, PaykickStart 💼 CRM & Admin Automation •⁠ ⁠Proficiency with Salesforce, Zendesk, Freshdesk, Intercom, Gorgias, & GHL. •⁠ ⁠Integration via Zapier, Jira, ClickUp, Asana, Make •⁠ ⁠Custom workflows, reporting dashboards, and email automation 💳 Billing & Chargebacks •⁠ ⁠Dispute management (Stripe, PayPal, Klarna, Airwallex) •⁠ ⁠VAT/Tax queries, custom invoicing, and refund processing •⁠ ⁠Documentation for policies, receipts, and preventive strategies 🛠 SaaS Documentation & Internal Content •⁠ ⁠FAQs, SOPs, Help Center articles, tutorials •⁠ ⁠Workflow documentation & internal team training guides 🏅 WHY CLIENTS LOVE WORKING WITH ME: ✔️ 7+ years in Customer Support & SaaS Ops ✔️ Complete CRM Support & Setup ✔️ Fluent, reliable, and extremely organized ✔️ 99% Job Success on Upwork ✔️ 🏆 Top Rated Plus — top 1.5% talent ✔️ 75% of clients return long-term ✔️ Trusted by teams at HackerRank, LastPass, Tumblr, ImagineLearning.