Hire the best Email Technical Support specialists

Check out Email Technical Support specialists with the skills you need for your next job.
Clients rate Email Technical Support specialists
Rating is 4.6 out of 5.
4.6/5
based on 13,748 client reviews
  • $24 hourly
    ✅ Customer Management/ Website management, including website transfer to different hosting providers, domain transfer, website security, and recovery from hacking incidents, as well as handling reseller hosting domain accounts. Moreover, I have a strong command of CPanel, WHM Manager, and related tools.
 ✅ With a specialization in WordPress and familiarity with various CMS platforms ⚡️Kadence WP ⚡️Kadence Theme ⚡️Kadence Blocks ⚡️WordPress Blocks ⚡️Generatepress ⚡️Feast themes ⚡️Divi Builder ⚡️WPBakery Page Builder ⚡️Elementor 
✅ Funnel Creation > landing page development and the creation of diverse funnels such as opt-in, sales, up-sell, and thank you funnels. ✅ Tracking Tool Setup > Adtrackz, Cmax, QCC, Clickmagick, OptimizePress, Clickfunnels, and Ontraport ✅ Another area of my expertise lies in setting up email marketing software, including Aweber, Getresponse, ConvertKit, Listream, Ebizac, Gogvo, Sendreach, Mailchimp, ActiveCampaign, and other similar platforms. I am well-versed in their functionalities and can seamlessly integrate them into any marketing strategy. I am ready whenever you are, so don't hesitate to contact me!
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    Technical Support
    ClickFunnels
    Email Support
    Visual Communication
    Google Analytics
    Customer Service
    Internet Marketing
    Customer Support
    Mailchimp
    Freshdesk
    ConvertKit
    WordPress
  • $70 hourly
    Experienced Senior Technical Consultant with a dedicated commitment to building lasting partnerships with organizations. Offering over a decade of expertise in technical support, operations, and project management. Skilled in effectively addressing various technical challenges, streamlining processes, and implementing customized solutions. Experienced in migrations, collaborative tools, and user training. Noted for adept stakeholder engagement, impactful problem-solving, and consistent success in delivering projects within set budgets and timelines. Important points: - Over a decade of IT experience as a Senior Technical Consultant - Specialization in IT infrastructure and system optimization - Proficiency in using statistical analysis to enhance systems and operations - Strong communication skills for effective stakeholder engagement - Proven track record in resolving business challenges and seizing development opportunities - Expertise in helpdesk administration, providing strategic technical guidance, and conducting customer needs assessments - Skilled in network configuration and risk management - Consistent success in optimizing systems, meeting KPIs, and managing project execution - Extensive experience in IT consulting and outsourcing - Trusted catalyst for positive organizational change and excellence.
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    Network Administration
    System Administration
    Computer Network
    Customer Service
    Helpdesk
    Troubleshooting
    Tech & IT
    Technical Support
    Online Chat Support
    Email Support
  • $20 hourly
    I work with startups and small companies to streamline processes and raise their customer & client satisfaction levels. My expertise is in the eCommerce, SaaS, and Education/Coaching industries. I offer: • L1 Technical Customer Support • Email and Chat Customer Service • Administrative Virtual Assistance • Executive Virtual Assistance I am very tech-savvy and a fast learner, with a background in Computer Science - I will learn and adapt to your business tools in no time. Get in touch and unlock more success in your business!
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    SaaS
    Answered Ticket
    Customer Retention
    Customer Service
    Customer Support
    Gorgias
    Ecommerce Order Fulfillment
    Product Knowledge
    Ecommerce
    Shopify
    Order Processing
    Online Chat Support
    Email Support
    Zendesk
  • $25 hourly
    I am a Native English Speaker from Iowa, US, with over 12 years of experience in multiple roles. As a registered veterinary technician with an associate’s degree in animal science, I have developed a keen eye for detail and a passion for excellence. I am an expert in writing, SEO, communication, sales assistance, content generation, personal assistance, virtual assistance, research, administration, customer support, and blog writing. I am a fast learner, independent, and always put my employer’s needs first. I make my employers money with the contributions and skills I provide in every position I hold. My main principles are to place my heart in every project and enjoy my work. This is my secret to success.
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    Shopify
    Article Writing
    Customer Service
    Amazon Seller Central
    Microsoft Excel
    Customer Support
    Medical Informatics
    English
    Ecommerce Support
    Email Support
    Zendesk
    Help Scout
  • $13 hourly
    If you're running a business and need someone for those 'just do it' tasks then I'm your hourlie. I am an independent, efficient and hard worker who delivers nothing less than I would expect someone to deliver for me. I hit the ground running and learn fast, using my initiative where appropriate. With my experience in two different call centers as customer service representative and team leader, I definitely can deliver tasks in a timely manner. For the time I assist you with your business needs, I am 100% invested in you and your goals.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Microsoft Excel
    Order Fulfillment
    Ticketing System
    Customer Support
    Technical Support
    Cross Functional Team Leadership
    Data Entry
    Customer Service
    Email Support
    Online Chat Support
  • $17 hourly
    As a Top Rated Freelancer with a 100% success score for many years, I bring a passion for helping others to my profession as a customer support representative. With over 6 years of experience in this field, I have honed my skills in quickly resolving issues, making positive impressions, and ensuring customers feel valued and well-treated. I am fluent in Swedish, Norwegian, Danish and English, which allows me to communicate effectively with a diverse range of customers. My expertise includes working with a variety of systems such as HelpScout, FreshDesk, Shopify, and Wordpress. I am also well-versed in handling complaints and working in high-pressure environments. In addition to customer support, my skillset also includes tracking packages, processing new orders, and handling refunds. I am confident in my ability to provide exceptional service and am eager to bring my expertise to a new customer support role.
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    English to Swedish Translation
    Content Rewriting
    Administrative Support
    Customer Service
    In-App Support
    Translation
    SEO Writing
    Customer Support
    Content SEO
    Email Support
    Swedish
  • $21 hourly
    Bringing 8+ years of experience working with brands of all shapes and sizes. I have worked with stylists creating content for top fashion magazines, coordinated events at London Fashion Week for various designers, and worked with up-and-coming influencers to perfect their image. Specialising in customer service management, I have worked in fashion, lifestyle, health and fitness, and homeware, including high-end, high street, and also e-commerce. I have experience managing large customer bases over multiple channels and have administrated large Facebook groups of over 300 active members. I am available for Virtual Assistant work also, where I can complete complex order fulfillment, client onboarding, and product work. Additionally, I can complete complex multi-channel communication projects for any size of client. I look forward to working with you. Alia
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    Social Media Website
    Social Customer Service
    Event Management
    Social Media Advertising
    Social Media Lead Generation
    Customer Satisfaction
    Customer Service
    Marketing
    Email Support
    Fashion & Beauty
  • $10 hourly
    Time is money and I can save you both. I have done my masters in banking and finance. I have been doing freelancing form last 4 years now. I have worked for many known companies as well, Like: Slimtel Pvt Ltd, Wisdek Corp and many more. I am very experienced in Customer Service, Admin Support, Chat support and Property Due Diligence reports. If we talk about property due diligence report I have been doing this form last 3 years and for other customer support I have a job experience for more than 5 years. I always promised my clients to deliver their work within 48 working hours (unless county delay due to covid-19). I have been doing this successfully and have many satisfied and happy clients who are still working with me. Honestly speaking, I am trying to build my profile on upwork as well now. With my attention to detail and exemplary quality of work I would be an asset on any project. Don't trust my words, See my testimonials!!! Regards, Umair
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Electronic Medical Record
    Communications
    Online Research
    Phone Support
    Online Chat Support
    Customer Support
    Due Diligence
    Administrative Support
    Email Support
    Medical Billing & Coding
    Microsoft Excel
    Data Entry
    Microsoft Office
  • $20 hourly
    An organized, detail-oriented expert in providing Customer/Technical support solutions with over 8 years of experience providing remote support, and communicating information clearly and effectively, and more than 5 years of professional technical writing and social media management experience. We’re living in a modern economy where businesses evolve daily, and customers expect not just products and services, but high-quality support service as a standard. Customer satisfaction has a significant impact on the success of your business and low satisfaction levels mean your customer retention and loyalty levels will likely be down too. I will provide customer support service, live chat support, email support, and social media support for your business in any niche. Available service platforms include Email, Live Chat, Zendesk, Fresh Desk, and Social Media. For Ecommerce, Woocommerce, Shopify, Amazon, eBay, Etsy Stores, or any other business you have. My writing experience and skill set include but are not limited to IT support, IT/Cloud management, Warehouse logistics, IT/Cloud Security, Office Sharepoint, Cyber Threats, Technical proposals (RFP responses), Case studies, white papers, website copy, business plans, user manuals, product documentation/support and more. Feel free to contact me for inquiries.
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    Market Research
    User Manual
    User Guide Writing
    QA Testing
    Technical Writing
    UserTesting
    Inventory Management
    Online Chat Support
    Email Support
    Customer Satisfaction
    Administrative Support
    Customer Support
    Customer Service
    Technical Support
  • $23 hourly
    I'm an problem solver obsessed with customer satisfaction. I love challenges and learning. I'm a fast thinker and a very creative person. I specialize in troubleshooting since I'm very patient and love explaining processes and helping people.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Customer Service
    Ticketing System
    Communication Etiquette
    Customer Support
    Interpersonal Skills
    Data Entry
    Product Knowledge
    Bug Reports
    Technical Support
    Email Support
  • $20 hourly
    My main skills include: - Social Media Management - Customer support via email and chat - Handling escalations - Order processing in Shopify - Amending and editing orders - Tracking orders and coordinating with suppliers as well as couriers - Issuing refunds and replacements - Quality assurance on tickets and emails - Influencer outreach on Instagram for marketing - VA Calendar Management - VA Inbox Management - VA Expense Reporting - VA Travel Arrangement - VC Research - VC Business and Financial Analysis - VA Calendar Management - VA Inbox Management - VA Expense Reporting - VC Research - VC Business and Financial Analysis - VC Due Dilligence - VC Capacity Analysis - VC Drawdown and Fee Computation The systems and apps I am highly proficient with: - Microsoft Office (especially Microsoft Excel/Google Sheets) - Google Drive, Gmail - Zoom, Skype, Google Hangouts - Shopify, Zendesk - Canva, Photopea - Instagram, Instagram Reels, TikTok, Business Suite - Slack
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    Executive Support
    English
    Team Management
    Customer Retention Strategy
    Startup Company
    Customer Relationship Management
    Customer Care
    Email Communication
    Administrative Support
    Communications
    Customer Support
    Social Media Content
    Email Support
    Customer Service
    Social Media Account Setup
  • $20 hourly
    I am a certified: * Zendesk Systems Administrator * HubSpot Sales Administrator * Gorgias Systems Administrator * Shopify Store Building Expert I have years of experience as a Systems Adminstrator and thrive in building our strong workflow processes. My specialties are mentioned below. * Creating Strong Customer Support Departments * Automations * Triggers * Rules * Workflows processes * Chatbot Mapping and Knowledge Base linking (for all three platforms) * Integrations * View establishment * Reporting and Analytics * Zendesk Agent Interface * Zendesk Talk * Zendesk Chat * Zendesk Guide * Zendesk Integrations * HubSpot Pipeline Structure * HubSpot Workflow Automations * HubSpot Sequences * HubSpot Account linking * HubSpot Integrations I have more than a decade of combined knowledge in these CRM platforms. I am bi-lingual in English (My native language) and Spanish (secondary language). . I love people and love getting to build in these platforms. I would love the chance to speak with you about how I can assist you.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Chatbot Flow Design
    Analytics
    Email Support
    Ticketing System
    HubSpot
    Gorgias
    Zendesk
    Shopify
    Third-Party Integration
    Administrative Support
    HTML5
    System Configuration
    CSS 3
    US English Dialect
  • $25 hourly
    Well-rounded Customer Support Specialist with over 13 years of experience in: 1. Managing customer service inquiries, handling complaints and solving issues 2. Taking the extra mile to make sure customers have a great experience 3. Helping businesses do more, save time and reduce costs. Skills: Asana, Trello, Confluence, Jira, Google Suite, Gimp 2.8 Bilingual in English, Spanish and Hungarian. Let's chat about how I can help your business grow!
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Data Entry
    Technical Support
    Candidate Interview Consulting
    Castilian Spanish
    Market Research
    Customer Service
    Translation
    Administrative Support
    English to Hungarian Translation
    Hungarian to English Translation
    Email Support
    Hungarian
    English
  • $25 hourly
    I am a highly passionate functional medical esthetician with a diverse knowledge and culture that I have drawn on in promoting natural beauty. Restoring and supporting the natural functions of the skin is the foundation of my integrative approach to skincare. After witnessing firsthand the many negative health effects of using damaging cosmetic ingredients, I decided to commit my career to educating people on the dangers of these toxic substances, and now I help to recommend healthier, safer alternatives. Restoring and supporting the natural functions of the skin is the foundation of my holistic approach to overall health. I am fully qualified in advanced medical esthetics, Dr. Vodder method of Manual Lymph Drainage (MLD®) as well as holistic nutrition and Bach Flower Therapy. My expertise is predominantly working with healthcare practitioners and their patients to create a plan to help address overall skin health goals, while employing medical-grade skincare products and age-appropriate lifestyle treatments to enhance skin’s natural beauty and health. I also have experience as a master trainer, cosmetic researcher/developer, customer service assistant as well as cosmetic/health writer and translator.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Castilian Spanish
    Newsletter Writing
    Skin Care
    Customer Support
    Website Translation
    English
    Health & Wellness
    Online Chat Support
    Spanish
    Email Support
  • $23 hourly
    Proven email marketing services, just one Upwork hire away! :) Hands down, email marketing is the best way to turn visitors into customers and one-time customers into repeat buyers. Specialized in email marketing via MailChimp, Zoho, GetResponse, Hubspot, Salesforce, Bitrix24 including automation, drip campaigns, integrations using Mailchimp API, Wordpress, and Shopify. My key skills are: - Designing and coding HTML based templates and emails optimized for desktop email clients and mobile devices - Managing email campaigns, regular as well as RSS, autoresponders, A/B split - Creating automated/drip campaigns - Creating email content dynamically based on web site content using Mailchimp and programming tools. - Mailchimp integrations using Mailchimp API Ask me about... - Klaviyo setup - Shopify integration - Email marketing, email copy, graphics, and buildouts - Timely email automation (flows) - Capturing more abandoned carts - Newsletters and live campaigns - Holiday promotions - And More... Invite me to your job, shoot me a message, or go ahead and hit the hire button to get the conversation started. Looking forward to it!
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Web Design
    Email Etiquette
    Email & Newsletter
    Mautic
    Email Support
    Customer Relationship Management
    Marketing Analytics
    Email Design
    Email Campaign Setup
    Campaign Management
    Email Copywriting
    Email Marketing
    Email Marketing Strategy
    Mailchimp
    Marketing Automation
  • $30 hourly
    Efficient, reliable professional valued for work ethic and principles with deep and genuine care for people. Has 15+ years of experience working in customer service in various industries, which has strengthened interpersonal skills such as de-escalation, thoughtful listening, and communicating with empathy. Goals oriented towards providing customers and clients with the highest level of service possible. Is diligent in resourcefulness and a self-starter, does not need hand-holding when performing tasks or learning new things. Has a strong history of showing up with integrity, transparency, and compassion.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Interpersonal Skills
    General Transcription
    Multitasking
    Product Knowledge
    Writing
    Communication Etiquette
    Time Management
    Customer Service
    Project Management
    Order Tracking
    Email Support
  • $25 hourly
    Having eight years in the Sales/Customer Service Experience. I am very organized, have excellent attention to detail, and have Communication Skills. Through my previous position, I was able to gain skills in Email Creation, Word Processing, and Excel. Great at multi-tasking. I like talking and interacting with new people every day.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Scheduling
    Multitasking
    Product Knowledge
    Proofreading
    Email Communication
    Customer Service
    Microsoft Office
    Customer Support
    Sales Leadership
    Communication Etiquette
    Communications
    Data Entry
    Customer Satisfaction
    Order Processing
    Customer Feedback Documentation
    Phone Support
    Email Support
  • $30 hourly
    As a trained sales and retail specialist in the fashion and food sector with twelve years of experience I offer transparent communication between all sectors within a company. As a trained CRM specialist mainly in the fashion field I guarantee high quality customer service and customer experience online and physical in stores. In addition, I create guidelines and training for an excellent customer experience for brands and companies who wish to accelerate their service to a high luxury level. I help companies understand how to treat customers, in order to keep them loyal and how to communicate and interact with clients and partners in order to offer the best experience in store and online. In 2020 I successfully graduated from my Master in Fashion Business in Florence, Italy. During this Master I gained further knowledge of CRM, Data Analysis and Merchandising strategies as well as a great understanding of the Fashion Cycle, Fashion Trend Forecasting and the general fashion system. After my Masters I collaborated with a German accessories brand as well as a Bosnian and Thai fashion brand. In these positions I was responsible to select and analyse with a small dedicated and passionate team the newest collection and how to create a base for a successful customer experience mainly online.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Customer Relationship Management
    Customer Experience
    Trend Forecasting
    Customer Service
    Fashion Editorial
    Customer Support
    Fashion Merchandising
    Customer Retention
    Salesforce
    Fashion & Beauty
    Email Support
    Customer Service Training
    Zendesk
  • $39 hourly
    🟢 Available Now | Are you looking for 5X ROI from Email Marketing? 🚀 You've just found the Top 1% Upwork Top Rated Plus person who can scale your business through Email Marketing. I am the complete package of email marketing that you need. I can create Cold Email Copy, Email Outreach Strategy, Welcome Flow, Abandoned Cart, Browse Abandoned, Up-selling, Cross-selling, Pop-Up, Win-Back, Post Purchase, A/B testing, Newsletter, Template creation, Copywriting, Creating campaigns, Advanced Segmentation of Contacts, Lead Nurturing and Email Deliverability. Email Marketing Skills Overview: ✅ E-Mail Marketing Platforms - Klaviyo, Active Campaign, Infusionsoft, MailChimp, Marketo, Pardot, Brevo, Constant Contact, Aweber, Omnisend, Keap, Get Response. MailerLite, Drip, HubSpot and SalesForce. ✅ B2B Cold EMail Software Service: Lemlist, Instantly.ai, Quickmail.io, Salesmate, SalesLoft, Reply.io,Customer.io, Apollo.io, Woodpecker, Mailshake, Autoklose, Snov.io, Hunter.io, Outreach, Reply.io, Mailshake, Close, Gmass, Yamm ✅ Bulk Sending: SMTP.com, Amazon SES, MailGun, SendGrid, Sendinblue, Postmark, Brevo, Custom SMTP ✅ CRM: HubSpot, ZOHO, Salesforce, Infusionsoft, ActiveCampaign, Monday ✅ Function Skill: E-Commerce Flow, Sales Funnel, Marketing Automation, Lead Magnet, Landing Page Integration, POP-Up and Embedded Form integration ✅ E-Mail Delivery: SPAM Issue Resolving, SPF, DKIM, DMARC, SMTP Deliverability ✅ E-Commerce Platform: Shopify, WooCommerce, Magento, Square, Wix ✅ Task Automation: Zapier, Jira, ClickUp ✅ Digital Marketing: SEO, Online Advertising (Google Ads, Facebook Ads, IG Ads, LinkedIn Ads, Snapchat Ad, Tweeter Ads, TikTok Ads, Google Adwords, SEO, E-Commerce Marketing, Sales Growth, Branding ✅ Analytics Set Up: Google Analytics, Google Tag Manager, Facebook Pixel I specialize in email marketing, working with clients in all aspects and major industries from Copywriting, to template design, automation, SMTP Mail Server set up, Cold Email Outreach, Lead Nurturing and closing deals.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Technical Support
    Email Campaign Setup
    Email Design
    Email Template Development
    Email Marketing Strategy
    Email Marketing
    Email Support
    Email Deliverability
    B2B Marketing
    Digital Marketing
    Email Security
    Content Writing
    Mailchimp
    Marketing Automation
  • $30 hourly
    I am a tech savvy customer service representative with over seven years of experience working in B2B, B2C, B2E, technical support and SaaS support via phone, e-mail, chat and tickets for remote, onsite, small, medium and/or large clients in industries such as blockchain technology (cryptocurrency), digital marketing, eCommerce, social media, procurement, supply chain management, recruitment, real estate, entertainment and computer hardware. In addition to and/or in combination with my customer service experiences, I have worked in project management, chargeback management, and team management roles; I am proficient in the use of popular project management web and desktop applications such as Trello, Google Calendar, and Basecamp, I am also very skilled at using Zendesk, Google Sheets, Microsoft Excel and Microsoft Word. Clients I have worked for include Asus, Audible.com, Brightsourced, MM4 an Xchanging Company, Sirius XM and Sprint; while working for MM4 an Xchanging Company I attended to/managed several procurement projects valued at up to circa $2.5 million on behalf of several of their clients including but not limited to Walmart, Asda, Federal Mogul, Closure Systems International, Dayco, Brambles, Kudu and Wilko. My expertise in the aforementioned métiers via BPO is enhanced by my avid interest in technology, training in ICT engineering, general computer skills and my attitude of wanting to ensure that my client’s ROI is positively impacted in a very significant manner by my work. Reliability is a major factor to be considered when hiring a remote based worker; in an effort to further boost my reliability I have acquired apparatus that affords me up to 24 hours of backup power, thus I have absolutely no issues with power outages. I regard the customer as being the sole purpose of any business thus, the customer must always be held in high esteem; my clients on Upwork and their customers are my customers hence, you and your customers will certainly be held in high esteem. Please do not hesitate to send me a message or an invitation to interview if you think that I am a good fit for your project. I am almost always available and I am very responsive; I may be contacted via Upwork, LinkedIn, e-mail, Skype, Whatsapp and/or phone via my US phone number.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Social Media Replies
    Social Media Content Creation
    Social Media Engagement
    Customer Support
    Technical Support
    Customer Service
    Email Communication
    Computer Skills
    Zendesk
    Phone Support
    Email Support
    Online Chat Support
    Social Media Management
  • $15 hourly
    I'm Anecieto Durano, proud to have over a decade of experience as a customer service champion. My track record includes being TOP RATED, accumulating 25,000+ HOURS of service, and maintaining an impeccable 100% JOB SUCCESS SCORE. Known for my rapid learning abilities and process enhancement skills, I consistently aim to be an indispensable asset to any team I join. My expertise spans various customer service domains, encompassing general customer support, e-commerce assistance, proficiency in billing, adept handling of returns and refunds, and even a touch of technical support. Over the course of my extensive 10+ years in the customer service industry, I've cultivated a warm, approachable, and professional demeanor. My unwavering commitment to personal growth drives my pursuit of knowledge and skill development. Rest assured, I possess the confidence and dedication to deliver exceptional support and reliability, fostering growth and success for your business!
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Following Procedures
    Interpersonal Skills
    Ecommerce Website
    Customer Service
    Technical Support
    Ticketing System
    Email Communication
    Dropshipping
    Order Tracking
    Email Support
    Zendesk
  • $20 hourly
    My name is Marjorie and I am a Bachelor's Degree Holder in Tourism. I have over 14 years of experience in Customer Service both client-facing and phone handling, 10 years as an Executive Admin, and 4 years as a Virtual Assistant. I've work worked with clients professionally from a variety of businesses for over 14 years. I am an honest, trustworthy, dedicated, hardworking, and a team player. I strive for a positive workplace but I can also work under pressure. ✔Customer Care ✔Email Management ✔Data Entry ✔Online Research ✔Data Management ✔Social Media Management Applications and Tools, websites I use: ✔Google Sheets ✔Google Docs ✔Microsoft Office (Excel, Word, PowerPoint) ✔Outlook, Gmail ✔Slack ✔HubSpot ✔Avaya, MicroSIP, Ringotel, RingCentral, OpenPhone ✔Canva ✔Shopify ✔Facebook, Instagram, Tiktok, Linkedin If you are interested, I am just 1 invite away!
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Email Support
    Executive Support
    File Management
    Meeting Agendas
    Customer Support
    Form Completion
    Task Coordination
    Transaction Data Entry
    Microsoft Office
    Data Entry
  • $22 hourly
    Certified in Windows 7; Certified in Windows 10; Windows MDM; Certified in Dell Dispatch Technician; Certified in Network Essentials; Azure AD, Intune and Windows Defender Administrator. Create policy for Intune and Windows Defender. Create accounts and groups in Azure. Bitlocker Administrator; Manage AD Azure accounts; MDM Management; Server 2003 - 2016 management; Create mailboxes, MFA and AD accounts; Microsoft Office 2007 - 365; Adobe Acrobat and CS 4 Web; Publisher 2007 - 365; Networks and Wireless; One Notes; Experienced in Macs and Apple software; Reflections; Image X and Ghost software; Database and SQL maintenance; Installing hardware and troubleshooting; Outlook Forms ; Internet Explorer; Chrome, Firefox and Manufacturing software; ACAD program; Access 2007 - 365; Easy Transfer and Migration; Project and Visio 2007 - 365; Cloud Commuting; VMWare Horizon Mirage; AA Degree: COMPUTER SCIENCE; Typing 55 WPM / Data Entry 7543; Installing software on Windows Servers; Software Administrator; Windows Defender, Crowdstrke, Malwarebytes and McAfee Antivirus Administrator: Developed and maintain Outlook Forms; Disk and drive imaging process; Responsible for Hot Line Number; Install hardware and software; Resolve medium-complex problem; Setup and configure computer systems; Data processing; Create and maintain accounts and shares on servers; Security check in 1996; Project Planning and Completing; Word Perfect and Lotus 1-2-3; Completed Negotiation Skills Class; Completed Conflict Resolution Class; Business correspondence; Professional Communication; Customer service ( Human Relations ); Inventory control; Accounts receivable and payable; Office procedures and Filing; Balance sales and cash receipts journals; Calculate payroll; Train new employees on computer systems; Analyze data. Excellent customer service.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Helpdesk
    Troubleshooting
    Antivirus & Security Software
    Email Support
    Cybersecurity Monitoring
    Server
    Incident Management
    Customer Support
    Windows 10 Administration
    Desktop Support
    Technical Support
    Domain Migration
    Google Workspace Administration
    Microsoft Azure
    Office 365
  • $29 hourly
    I am a Multilingual Management Assistant and I hold a Bachelor Degree in Business Administration. I fluently speak German (native) and English. (I do NOT speak Finnish) Previous work experience includes: - virtual assistance - customer service and advice via phone, email, chat - data and project management - order processing - writing invoices - website content/image editing (Wordpress) - Facebook / Instagram - GoogleMyBusiness / Pinterest / Canva - troubleshooting technical issues - translations - guidance of employees - general, administrative work - experience with Bexio/Xero - content writing Furthermore I developed good communication skills, both on the phone and by email, a general understanding for marketing, as well as the ability to work successful and efficient in stressful situations. I am very organized and reliable. Quickly and independently I become acquainted with new fields of duty and I handle the assigned tasks efficiently and competent. I would welcome the opportunity to discuss my qualifications for working with you. I believe my training and my experience has given me skills to make a valuable contribution.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Virtual Assistance
    Qualitative Research
    Executive Support
    Email Support
    English to German Translation
    Customer Satisfaction
    Administrative Support
    Customer Service
    Customer Support
    Copywriting
    Email Communication
    German
    English
  • $15 hourly
    👨🏻‍💻 My name is Kyle from the Philippines. I am offering administrative assistance and customer support services. WHAT CAN I DO FOR YOU? 🤔 📣 I provide best-in-class before and after-sales email and chat support. 👇🏼 I have knowledge and experience in the following ticketing systems: ⦿ Zendesk ⦿ Help Scout ⦿ Gorgias 📣 I will take care of your company's social media comments and reply to direct messages and client inquiries on your behalf. 👇🏼 I have knowledge and experience in the following social media management software: ⦿ Agorapulse ⦿ Facebook Business Suite 📣 I can help your consumers with their online orders if you're in the eCommerce business. I can look up, handle, and organize refunds and RMAs for online orders, as well as communicate all changes to your third-party logistics provider. 👇🏼 I have experience in the following order management systems: ⦿ Shopify ⦿ NETO 📣 I can help you manage your project by scheduling work and ensuring that your team meets deadlines. 👇🏼 I have knowledge and experience in the following task management software: ⦿ Asana ⦿ Trello I'm keen to work with companies that need a technical email and live chat customer support representative to join or lead their team. After 14 years of working in a fast-paced environment, you can rely on me to rapidly learn and adapt to any new tools or software you may be using. If my talents and expertise match your requirements, then send me an invitation and let me show you what I can do for you!
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    Asana
    Trello
    Customer Satisfaction
    Gorgias
    Ticketing System
    Customer Support
    Product Knowledge
    Notion
    Order Tracking
    Social Media Management
    Online Chat Support
    Email Support
    Help Scout
    Zendesk
  • $10 hourly
    I consider myself as a hard working, proficient, motivated, and passionate employee who prides myself on personal excellence, solid successful experiences, and is always eager to learn more skills that I know I still don't have today. My almost 10 years of Customer Service Experience has given me the opportunity to learn and apply skills and values that are not only beneficial to myself but more so to clients I am connected with. This honed me to better function and deliver what is expected of me at all times. My passionate, hard working, and good work ethics has brought me successful experiences as a Trainer, Lead, and Manager. Being an on-boarding trainer my focus was to prepare new hires to the company's culture and hone their skills product specific wise. It gave me a tremendous opportunity to learn different campaigns and skills such as Data Entry, Product Listing, E-commerce, Lead Generation, Virtual Assistants, Back office, Sales both inbound and outbound, Med Care, Logistics, Email Support, Shipping coordinators, and many more as I was the Senior Trainer handling all new and old campaigns from new hire on boarding, product training, nesting, up until the employee's go live in production. My experience as a Supervisor and Manager played a huge importance in my interpersonal and social skills. I've had an opportunity to deal with clients from various campaigns, creating training platforms to improve their business, laying down action plans to address issues within their campaigns, training needs assessments for solid action plans on areas for improvements, and strengthening their teams. In the last quarter of 2019, I was given the opportunity to widen my scope and skills when I was hired as a Social Media Specialist. A few days after I got hired, I was offered either a supervisory or training role with which the latter I chose. More skills were learned such as effectively managing social media platforms, usage of Shopify, and Ship Station. I was given the opportunity to closely work in clients in managing escalations. With my role, I was also able to create Quality guidelines, Training Proposal, Training Agenda, Training Modules, Customer Service plans, and Work Instructions all for the improvement of the company. My combined experiences and skills makes me not only extra knowledgeable but also deserving of client's trust to perform and deliver with competency. These allowed me to effectively communicate with the right level of self-confidence among colleagues, under commit but over deliver, adapt quickly yet effectively, and more importantly add value to tick client's business.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Email Support
    Customer Service
    Social Media Plugin
    Quality Assurance
    Training Plan
    Sales
    Shopify
    Chat & Messaging Software
    Training Design
    Data Entry
  • $25 hourly
    Fully bilingual (English-Spanish) customer service specialist with over 13 years of experience in customer-facing environments. I am passionate about customer service and have built a track record for exceeding customer expectations on a consistent basis. I am a quick learner and enjoy challenging myself.
    vsuc_fltilesrefresh_TrophyIcon Email Technical Support
    Customer Satisfaction
    Cold Calling
    Communications
    Translation
    Public Relations
    Sales
    Phone Communication
    Customer Service
    Scheduling
    Customer Support
    Customer Experience
    Zendesk
    Team Management
    Email Support
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