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Check out Email Technical Support specialists with the skills you need for your next job.
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Clients rate Email Technical Support specialists
Rating is 4.6 out of 5.
4.6/5
based on 13,748 client reviews
  2. Admin & Customer Support Talent
  3. Technical Support Specialists
  4. (Current) Email Technical Support Specialists
  • $23 hourly

    • 5.0/5
    • (214 jobs)
    I handle the tech so you can focus on what you do best! 🚀 Think of me as your go-to problem-solver for everything WordPress or website-related. ✅ Specialization in WordPress: ⚡️ Multi-Purpose Themes Kadence WP (Lightweight + Kadence Theme/Blocks) Astra (Lightning-fast, WooCommerce-ready) Avada (Flexible, Fusion Builder integration) Blocksy (Customizer-centric, SEO-friendly) GeneratePress (Modular, accessibility-focused) ⚡️ Page Builders & Editors Elementor (Drag-and-drop design, dynamic content) Divi Builder (Visual editing, pre-made layouts) WPBakery Page Builder (Frontend/backend flexibility) Beaver Builder (Clean code, developer-friendly) Brizy (No-code focus, cloud-based templates) Bricks Builder (Performance-optimized, code-free design) ⚡️ Niche & Industry-Specific Themes Thrive Themes (Conversion-focused for marketing funnels) Feast Themes (Food bloggers, recipe integrations) Restored316 Theme (Feminine, small business-centric) ⚡️ Core & Block-Based Tools WordPress Blocks (Gutenberg editor mastery) Kadence Blocks (Custom blocks, dynamic data) 💪 Customer Relationship Management Client Onboarding, Account Management, Customer Retention, Stakeholder Engagement, Cross-Functional Collaboration, Problem Solving, Product Knowledge, Training, and Development ✅ Funnel Creation: Skilled in developing landing pages and creating diverse funnels such as opt-in, sales, up-sell, and thank you funnels. ✅ Tracking Tool Setup: Experienced with ClickMagick, OptimizePress, ClickFunnels, and Ontraport. (Similar tools? Contact me!) 📩 Email Marketing Software: Klaviyo, Flodesk, MailerLite, Aweber, GetResponse, ConvertKit, Listream, Ebizac, Gogvo, Sendreach, Mailchimp, ActiveCampaign, and others. I am well-versed in their functionalities and can integrate them seamlessly into any marketing strategy. ✅ Customer and Website Management: Expertise in website management, including transferring websites to different hosting providers, domain transfer, security, and recovery from hacking incidents. Experienced in handling reseller hosting domain accounts with a strong command of CPanel, WHM Manager, and related tools 📕Project Management Software: 
ClickUp / Asana / Trello / Notion / Airtable / Jira ✈️ As a Travel Advisor, I can help you plan your travel based on your interests, such as luxury, wellness, adventure, culinary, or cultural travel. You may also consider audience-based options like family, romance, corporate, or group travel. Destination-based choices include domestic, European, Caribbean cruises, or Disney travel. I am ready whenever you are, so don't hesitate to contact me!
    Featured Skill Email Technical Support
    Figma
    HTML
    JavaScript
    Web Design
    WooCommerce
    Front-End Development
    CSS
    Landing Page
    Elementor
    Project Management
    WordPress Website
    Web Development
    Virtual Assistance
    Technical Support
    WordPress
  • $13 hourly

    • 5.0/5
    • (3 jobs)
    If you're running a business and need someone for those 'just do it' tasks then I'm your hourlie. I am an independent, efficient and hard worker who delivers nothing less than I would expect someone to deliver for me. I hit the ground running and learn fast, using my initiative where appropriate. With my experience in two different call centers as customer service representative and team leader, I definitely can deliver tasks in a timely manner. For the time I assist you with your business needs, I am 100% invested in you and your goals.
    Featured Skill Email Technical Support
    Microsoft Excel
    Order Fulfillment
    Ticketing System
    Customer Support
    Technical Support
    Cross Functional Team Leadership
    Data Entry
    Customer Service
    Email Support
    Online Chat Support
  • $15 hourly

    • 5.0/5
    • (35 jobs)
    Motivated and hard-working individual with an eagerness to learn. Proactive and dependable. With get it done attitude. Strong computer skills. With a "can do, will do" attitude. eCommerce experience: • Order Fulfillment via Shopify, Aliexpress, Dsers, Oberlo, eBay, Walmart, Cartzy, Wix • Create a Shopify store from scratch • Complete Store Management • Admin Support • Customer Service • Shopify/eBay/Walmart Product listing with variations. • Writing Product Description & SEO Friendly Title • Social Media Management • Shopify Theme Customization • Navigation Customization • Email Handling/Management • Graphics Design Bookkeeping Services: • Quickbooks Online • Xero accounting software • Set-up accounts • Entering & categorizing transactions • Invoicing • Bank Reconciliation • Payroll • Financial Reporting • Profit and Loss • Balance Sheet • Monthly bookkeeping requirements My objective is to assist and render quality service to clients seeking professional assistance. I seek opportunities in a company that provides training and career growth where I can grow professionally, and fully utilize and further enhance my skills, knowledge, and experience to face and overcome the challenges of today’s changing work environment. If you think I am the right fit for your project/team, then don't hesitate to contact me. I would love to hear from you. Thank you for taking the time to read my profile.
    Featured Skill Email Technical Support
    Accounting
    Financial Report
    Xero
    eBay Listing
    Product Page
    Product Listings
    Dropshipping
    Shopify
    Customer Service
    Bookkeeping
    Data Entry
    Bank Reconciliation
    Intuit QuickBooks
    Balance Sheet
  • $25 hourly

    • 4.9/5
    • (61 jobs)
    I am a Native English Speaker from Iowa, US, with over 12 years of experience in multiple roles. As a registered veterinary technician with an associate’s degree in animal science, I have developed a keen eye for detail and a passion for excellence. I am an expert in writing, SEO, communication, sales assistance, content generation, personal assistance, virtual assistance, research, administration, customer support, and blog writing. I am a fast learner, independent, and always put my employer’s needs first. I make my employers money with the contributions and skills I provide in every position I hold. My main principles are to place my heart in every project and enjoy my work. This is my secret to success.
    Featured Skill Email Technical Support
    Shopify
    Article Writing
    Customer Service
    Amazon Seller Central
    Microsoft Excel
    Customer Support
    Medical Informatics
    English
    Ecommerce Support
    Email Support
    Zendesk
    Help Scout
  • $13 hourly

    • 5.0/5
    • (2 jobs)
    Specializes in Email, Chat, and Phone Support. Independent, Dedicated, Proactive, and a Problem Solver - a Customer Service Specialist with more than 5 years of diverse experience. Supported a number of US-based Startups and several large-sized companies including companies part of Fortune 500 - i.e. Microsoft, Comcast, Ring (Amazon), Virgin Mobile and so. Delivering excellent customer experience, Improving, creating, and documenting SOPS, and Handling Escalation & Retention cases are my expertise in this field. Empowering your business by elevating success through unmatched customer experience. My Soft Skills: - Excellent Written and Verbal Communication - Excellent Attention to detail - Motivated - Highly Organized - Multitasker My Strengths: - Email Support and Management - Technical Support - Phone Support - Chat Support - Administrative Support - Scheduling and Calendar Management - Community Engagement and Management - Project Management - Retentions - Email Automation - Escalations - Creating Standard Operating Procedures - Training and Onboarding team members Fields of Expertise - Google Suite - Chatra - ChatGPT - Microsoft Office Suite - Canva - Monday.com - Zoom - Slack - Notion - Active Campaign - Airtable - Kajabi - Calendly - Zendesk - ConvertKit - Coach Accountable - cPanel - Ontraport - HelpScout - Kustomer
    Featured Skill Email Technical Support
    Virtual Assistance
    Email Automation
    Customer Relationship Management
    Calendar Management
    Community Management
    Community Engagement
    Social Media Management
    Phone Support
    Online Chat Support
    Administrative Support
    Technical Support
    Email Support
    Customer Support
    Customer Satisfaction
    Customer Service
  • $17 hourly

    • 5.0/5
    • (18 jobs)
    Hello! My name is Collin and I'm here to help you with your next project. I am a native English speaker, living in the Los Angeles area. I have a Master's degree in Education and am a school teacher during the year. I spent 3 years as a customer service agent (email and chat) before entering the world of education. My typing speed is approximately 75 Words Per Minute, meaning I can deliver faster results in less time. My hourly rate may be slightly higher than others, however, I work quickly and efficiently to get the job done. I'm looking forward to connecting with you soon!
    Featured Skill Email Technical Support
    Website Optimization
    Product Knowledge
    Email Communication
    Web Host Manager
    Customer Service
    cPanel
    Customer Support
    On-Page SEO
    Email Support
    Education
    Zendesk
  • $10 hourly

    • 5.0/5
    • (8 jobs)
    I'm a seasoned customer service professional with a decade of experience both on the frontline and in leadership support roles. I specialize in effectively handling customer complaints, escalations, and chargeback/disputes. My expertise extends to various aspects of e-commerce, including order fulfillment, feedback/review curation, and content creation. Key Skills: -Customer Service: Proficient in addressing customer concerns and ensuring a positive experience. -Dispute Resolution: Skilled in handling chargeback/disputes to safeguard customer satisfaction. -E-commerce Operations: Experienced in order fulfillment, feedback/review curation, and overall e-commerce support. -Content Moderation: Well-versed in forum and content moderation, ensuring a safe and positive online environment. Platforms/Tools: Customer Service: Freshdesk Order Fulfillment: Shopify, Gooten, Printful, ShineOn Marketplaces: eBay, Amazon DF, Catch Review Curation: Feelter Design Tools: Canva Social Media: Facebook, Instagram, Pinterest, Twitter Content Management Systems: WordPress, Tumblr File Management: Dropbox, GSUITE Email Marketing: Klaviyo My diverse skill set and platform knowledge make me a valuable asset in the e-commerce and customer service domains. I am dedicated to delivering exceptional service and ensuring customer satisfaction. Let's discuss how I can contribute to the success of your projects.
    Featured Skill Email Technical Support
    Customer Support
    Social Media Content
    Customer Service
    Email Support
    Order Tracking
    Social Media Management
    Content Moderation
    Online Chat Support
    Order Fulfillment
    Data Entry
    Email Communication
  • $10 hourly

    • 4.7/5
    • (10 jobs)
    I am professional customer support with over ten years of experience as a technical and customer support agent and manager. I am reliable and detail-oriented. Motivated, proactive, autonomous, and dedicated, I have a perfect command of French, both oral and written, and a good level of English. Use of most known software in the field, including Zendesk, Freshdesk, Shopify, Intercom, social networks (Facebook, Instagram, Pinterest, Twitter, LinkedIn), etc. I can provide support via email, ticket, and chat and give the clients a truly satisfying experience. Available immediately, I will consider any assignment proposal; I have no problem mastering new software.
    Featured Skill Email Technical Support
    Administrative Support
    Virtual Assistance
    Email Support
    Multitasking
    Order Fulfillment
    Order Processing
    Order Tracking
    Customer Service Training
    Customer Satisfaction
    Social Customer Service
    Customer Service
    Answered Ticket
    Online Chat Support
    Customer Support
  • $10 hourly

    • 4.9/5
    • (7 jobs)
    I consider myself as a hard working, proficient, motivated, and passionate employee who prides myself on personal excellence, solid successful experiences, and is always eager to learn more skills that I know I still don't have today. My almost 10 years of Customer Service Experience has given me the opportunity to learn and apply skills and values that are not only beneficial to myself but more so to clients I am connected with. This honed me to better function and deliver what is expected of me at all times. My passionate, hard working, and good work ethics has brought me successful experiences as a Trainer, Lead, and Manager. Being an on-boarding trainer my focus was to prepare new hires to the company's culture and hone their skills product specific wise. It gave me a tremendous opportunity to learn different campaigns and skills such as Data Entry, Product Listing, E-commerce, Lead Generation, Virtual Assistants, Back office, Sales both inbound and outbound, Med Care, Logistics, Email Support, Shipping coordinators, and many more as I was the Senior Trainer handling all new and old campaigns from new hire on boarding, product training, nesting, up until the employee's go live in production. My experience as a Supervisor and Manager played a huge importance in my interpersonal and social skills. I've had an opportunity to deal with clients from various campaigns, creating training platforms to improve their business, laying down action plans to address issues within their campaigns, training needs assessments for solid action plans on areas for improvements, and strengthening their teams. In the last quarter of 2019, I was given the opportunity to widen my scope and skills when I was hired as a Social Media Specialist. A few days after I got hired, I was offered either a supervisory or training role with which the latter I chose. More skills were learned such as effectively managing social media platforms, usage of Shopify, and Ship Station. I was given the opportunity to closely work in clients in managing escalations. With my role, I was also able to create Quality guidelines, Training Proposal, Training Agenda, Training Modules, Customer Service plans, and Work Instructions all for the improvement of the company. My combined experiences and skills makes me not only extra knowledgeable but also deserving of client's trust to perform and deliver with competency. These allowed me to effectively communicate with the right level of self-confidence among colleagues, under commit but over deliver, adapt quickly yet effectively, and more importantly add value to tick client's business.
    Featured Skill Email Technical Support
    Email Support
    Customer Service
    Social Media Plugin
    Quality Assurance
    Training Plan
    Sales
    Shopify
    Chat & Messaging Software
    Training Design
    Data Entry
  • $25 hourly

    • 4.7/5
    • (16 jobs)
    Hi! I’m Jasmine. I am passionate about making sure your customers are happy so they bring more business to you! I believe that what makes a good company stand out is how it makes the customers feel heard, acknowledged and taken care of. Maybe it sounds corny, but my clients will agree with me — and think of me as their cheerleader, friendly helper, and problem solver. With 9 years in customer service experience, my goal is to help you and your business succeed. I thrive on learning and finding new ways to increase productivity and profit. I like working with companies that allow me to overcome challenges and encourage growth. I can work full time and have flexible schedule. I would love to find out how I can make your business stand out! I can help you with my skills: •Outstanding Customer Service •Attention to Detail •Organized •Excellent Written and Verbal Communication •Problem-solver •Quick-learner •Administrative tasks •Event Planning •Social Media Managing •Social Media Content Creation •Familiar with Shopify, Zendesk •Proficient with Microsoft Office Suite •Familiar with Slack and Zoom •Team player •Accustomed to working with deadlines Rate is negotiable dependent on business needs.
    Featured Skill Email Technical Support
    Event Planning
    Customer Engagement
    Administrative Support
    Email Support
    Online Chat Support
    Customer Service
    Problem Solving
    Organizational Plan
    Data Entry
    Social Media Content
    Customer Experience
    Social Media Advertising
  • $10 hourly

    • 4.8/5
    • (43 jobs)
    Time is money and I can save you both. I have done my masters in banking and finance. I have been doing freelancing form last 4 years now. I have worked for many known companies as well, Like: Slimtel Pvt Ltd, Wisdek Corp and many more. I am very experienced in Customer Service, Admin Support, Chat support and Property Due Diligence reports. If we talk about property due diligence report I have been doing this form last 3 years and for other customer support I have a job experience for more than 5 years. I always promised my clients to deliver their work within 48 working hours (unless county delay due to covid-19). I have been doing this successfully and have many satisfied and happy clients who are still working with me. Honestly speaking, I am trying to build my profile on upwork as well now. With my attention to detail and exemplary quality of work I would be an asset on any project. Don't trust my words, See my testimonials!!! Regards, Umair
    Featured Skill Email Technical Support
    Electronic Medical Record
    Communications
    Online Research
    Phone Support
    Online Chat Support
    Customer Support
    Due Diligence
    Administrative Support
    Email Support
    Medical Billing & Coding
    Microsoft Excel
    Data Entry
    Microsoft Office
  • $30 hourly

    • 5.0/5
    • (9 jobs)
    Accomplished professional with over 10 years of experience in management roles across multiple industries including publishing, ecommerce, and technical/customer support. I have successfully managed small and large teams of agents both in the USA and internationally. My expertise lies in process development and procedure implementation, ensuring efficient operations and streamlined workflows. In addition to my management skills, I also have experience as a QA tester for web and mobile applications. My attention to detail and strong analytical abilities enable him to identify and rectify any issues, ensuring optimal functionality and user experience. Skills: Amazon Sellercentral, Walmart Marketplace, Reverb Marketplace, NewEgg Seller Portal, eBay, Sellercloud, Helpscout, Help Site, Signifyd, Fedex, UPS, Zendesk, Stripe, Jira, Testrail
    Featured Skill Email Technical Support
    Alternative Dispute Resolution
    Gorgias
    Management Skills
    Ecommerce
    Training & Development
    Quality Audit
    Customer Service Chatbot
    Software QA
    Team Management
    Process Integration
    QA Testing
    Zendesk
    Email Support
    Customer Support
    Technical Support
  • $12 hourly

    • 5.0/5
    • (5 jobs)
    I'm an problem solver obsessed with customer satisfaction. I love challenges and learning. I'm a fast thinker and a very creative person. I specialize in troubleshooting since I'm very patient and love explaining processes and helping people.
    Featured Skill Email Technical Support
    Customer Service
    Ticketing System
    Communication Etiquette
    Customer Support
    Interpersonal Skills
    Data Entry
    Product Knowledge
    Bug Reports
    Technical Support
    Email Support
  • $20 hourly

    • 5.0/5
    • (48 jobs)
    Looking for customer support that’s truly flexible and tailored just for you? 😊 I’m here to make that happen! I’m the creator of Scandinavian Customer Care, where I offer high-quality, Nordic-style customer support with a personal touch. Need help occasionally or just when things get busy? No problem—I work only when you need me, with pricing options that fit exactly what you’re looking for! My team includes native Swedish experts 🇸🇪 and skilled virtual assistants from the Philippines 🇵🇭, all ready to provide reliable, friendly support that your customers will love. Let’s connect and create a plan that works perfectly for you—no strings, just the support you need, when you need it! 🙌
    Featured Skill Email Technical Support
    English to Swedish Translation
    Content Rewriting
    Administrative Support
    Customer Service
    In-App Support
    Translation
    SEO Writing
    Customer Support
    Content SEO
    Email Support
    Swedish
  • $40 hourly

    • 4.9/5
    • (12 jobs)
    Empowering customers to achieve success is my passion. With over 13 years of experience in customer support, technical support, onboarding, and account analysis, I excel at creating customized experiences that drive customer success. Recognized for exceeding expectations and consistently going the extra mile, I find immense satisfaction in seeing customers thrive and achieve their goals.
    Featured Skill Email Technical Support
    Customer Onboarding
    Customer Service
    Salesforce CRM
    Email Communication
    Technical Support
    Customer Support
    Product Onboarding
    Online Chat Support
    Email Support
    Zoho CRM
  • $15 hourly

    • 5.0/5
    • (9 jobs)
    Seasoned and passionate customer service professional with an impressive 8-year track record in the industry. With 3 years of honing skills in a fast-paced call center environment and a solid 5 years thriving in the freelance realm, I bring a wealth of expertise to the table. Equipped with extensive experience across various customer service platforms, I'm also a tech aficionado, readily embracing and mastering new tools. From emails to live chat, and calls, I'm here to deliver exceptional service and elevate your customer experience to new heights! Why Choose Me? • Extensive Experience: With a rich background in customer service, both in BPOs and freelancing, I bring a depth of knowledge and versatility to every project. • Mastery of Tools: I have mastered almost every customer service tool available, and I adapt quickly to new technologies, leveraging my tech-savvy nature to ensure seamless service. • Proven Excellence: My consistent 5-star ratings and 100% job success score on Upwork speak volumes about my commitment to delivering top-notch service. • Client-Centric Approach: I prioritize my clients' needs, ensuring that every interaction is handled with professionalism, empathy, and efficiency.
    Featured Skill Email Technical Support
    Shipping & Order Fulfillment Software
    Refund Processing
    Customer Care
    Product Knowledge
    Customer Service
    Gorgias
    Customer Support
    Order Tracking
    Email Support
    Phone Support
    Order Processing
    Online Chat Support
    Inbound Inquiry
    Freshdesk
    Zendesk
  • $20 hourly

    • 5.0/5
    • (24 jobs)
    I am a native Spanish speaker from Venezuela, currently working as Service Desk Analyst in Budapest, providing IT support in English and Spanish. I consider myself a quick learner and a highly motivated individual, my work style is flexible according to the needs. I'm used to work as quickly but efficiently as possible to achieve the highest results always making sure that each task is done on time and with best quality. I have plenty experience with customer support always focusing in customer satisfaction and effective project management. I also have previous experience as Virtual Assistance (Email handling, English/Spanish Translation, research, data entry, audio to text transcription, subtitling) and as an English and Spanish Teacher (in person and online) My services include: - Customer Support (Live chat - email support - email handling - remote support assistance. (I have experience working with the ticketing tools Service Now and Cherwell, but if needed I can work with any other tool)) -Administrative Support -Translation -Research and data entry
    Featured Skill Email Technical Support
    Email Support
    Customer Service
    Administrative Support
    Spanish to English Translation
    Helpdesk
    Zendesk
    Product Knowledge
    ServiceNow
    Customer Support
    Ticketing System
    Microsoft Active Directory
    Translation
    Proofreading
    General Transcription
  • $25 hourly

    • 4.2/5
    • (25 jobs)
    I am a highly passionate functional medical esthetician with a diverse knowledge and culture that I have drawn on in promoting natural beauty. Restoring and supporting the natural functions of the skin is the foundation of my integrative approach to skincare. After witnessing firsthand the many negative health effects of using damaging cosmetic ingredients, I decided to commit my career to educating people on the dangers of these toxic substances, and now I help to recommend healthier, safer alternatives. Restoring and supporting the natural functions of the skin is the foundation of my holistic approach to overall health. I am fully qualified in advanced medical esthetics, Dr. Vodder method of Manual Lymph Drainage (MLD®) as well as holistic nutrition and Bach Flower Therapy. My expertise is predominantly working with healthcare practitioners and their patients to create a plan to help address overall skin health goals, while employing medical-grade skincare products and age-appropriate lifestyle treatments to enhance skin’s natural beauty and health. I also have experience as a master trainer, cosmetic researcher/developer, customer service assistant as well as cosmetic/health writer and translator.
    Featured Skill Email Technical Support
    Castilian Spanish
    Newsletter Writing
    Skin Care
    Customer Support
    Website Translation
    English
    Health & Wellness
    Online Chat Support
    Spanish
    Email Support
  • $30 hourly

    • 5.0/5
    • (6 jobs)
    I am a long-standing professional with over 14 years' experience in Customer Care, Customer Acquisition, Customer Loyalty, Customer Success and Customer Relationship Management. Additional training in these areas has allowed me to specialise in the subject matter and put what I have learnt into practice, which has brought much success to my professional career. I have been involved in a number of successful start-up projects in Europe, which have been able to realise successful figures thanks to my expertise in the Customer Area and in Sales. I have also been successful in the Fashion world, having completed my Fashion Business degree in 2020. I've worked with brands such as Ermenegildo Zegna and Mont Blanc to improve the Online Customer experience and keep it at the highest level. With these successes, I was given the opportunity to move into the Beauty sector and was responsible for all of KIKO Milano's Customer Support in Europe. It was there that I was able to apply and deepen the management skills I had acquired and also to acquire new and loyal customers and take part in various marketing projects.
    Featured Skill Email Technical Support
    Customer Relationship Management
    Customer Experience
    Trend Forecasting
    Customer Service
    Fashion Editorial
    Customer Support
    Fashion Merchandising
    Customer Retention
    Salesforce
    Fashion & Beauty
    Email Support
    Customer Service Training
    Zendesk
  • $40 hourly

    • 5.0/5
    • (12 jobs)
    If I can sum up my life in one word… It’s WIN. I’m not going to bore you into reading a novel about me, no. I reserved this space to let you know that I’m the person who always wants to win. I’m the person that was dealt with a bad card and made the best out of it. I’m the guy that you can count on when push comes to shove. I’m the one that you call if you need to get things done, Lastly, I’m Roger Anthony Ines, I’m the one you hire if you want to crush your goals!
    Featured Skill Email Technical Support
    Responsive Design
    WordPress e-Commerce
    Digital Marketing
    Technical Support
    Administrative Support
    Web Analytics
    Yoast SEO
    Customer Service
    Online Chat Support
    Email Support
  • $12 hourly

    • 5.0/5
    • (20 jobs)
    Greetings! As a seasoned technical support specialist with over 10 years of industry experience, I bring comprehensive expertise in resolving a wide range of IT challenges. My background includes extensive work in customer service, alongside hands-on experience in wired and wireless network management. My skill set encompasses installation, configuration, upgrading, and maintenance across various IT solutions, spanning network security, SaaS services, server management, VoIP solutions, and SAN/NAS storage systems. Backed by certifications such as Helpdesk Habits 2023 and 3CX Advanced Certified Engineer v18, I ensure efficient problem-solving and optimal performance. As a technical support specialist, I have frequently engaged in tasks commonly associated with MSPs. These tasks include: •Remote Monitoring and Management (RMM): remotely monitor client systems, automate tasks, patching, and facilitate proactive maintenance this includes monitoring network devices, servers, and endpoints in real-time, identifying potential issues before they escalate into critical problems, using platforms like NinjaRMM, Zabbix or Datto. •Backup and Disaster Recovery (BDR): Configuring and managing backup solutions such as Datto or Veeam to safeguard critical data and facilitate swift recovery in case of emergencies. •Endpoint Security: Deploying and managing antivirus, anti-malware, and firewall solutions like Sophos or Bitdefender to protect client endpoints from cyber threats. •Ticketing Systems: Proficient in using ticketing systems such as Autotask PSA or Zendesk to track, prioritize, and resolve client issues efficiently. •Documentation: Maintaining comprehensive documentation of client systems, configurations, and procedures using platforms like IT Glue. •SaaS service management (Google Workspace and M365): Contribute to enhancing productivity, collaboration, and security for their clients, user account management, email configuration and troubleshooting, data migration, implementing security measures, mobile device management, license management and, training, and user adoption. Why Partner with Me? •Technical Proficiency: Equipped with the knowledge and skills to address complex technical issues effectively. •Responsive Support: Available during PST & GMT-5 time zones, I provide timely assistance tailored to your needs. •Adherence to Best Practices: I follow industry standards rigorously to deliver reliable solutions. •Clear Communication: I maintain transparent communication channels via Upwork, email, or Skype for seamless collaboration. •Unwavering Availability: As a dedicated full-time freelancer on Upwork, I'm committed to providing consistent support. •Dependability: You can trust me to meet deadlines and deliver results without compromise, even under pressure. With a passion for problem-solving and a dedication to client satisfaction, I'm ready to leverage my expertise to support your technical endeavors. Let's work together to overcome obstacles and achieve your IT objectives. Thank you for considering my expertise. I look forward to supporting your projects and success. Warm regards,
    Featured Skill Email Technical Support
    Ticketing System
    Remote Management Software
    IT Support
    Storage Area Network
    Customer Service
    Firewall
    3CX
    IT Management
    Microsoft Active Directory
    Google Workspace Administration
    WiFi
    Office 365
    Server Virtualization
    VPN
    Network Administration
  • $10 hourly

    • 5.0/5
    • (21 jobs)
    I am a Licensed Professional Teacher who has been a freelancer for over 5 years. Aside from being a Customer Support Expert, I also have several experiences working as a Virtual Assistant. I am a consistent hardworking and trustworthy assistant. I always love impressing my clients with my skills and professional attitude. I am very passionate about working as a Virtual Assistant. I have always been commended by my previous clients for being honest and reliable. I have a wide range of experience in data entry, web research, administrative tasks, communications, and E-commerce. If you need a Virtual Assistant you can trust for sure, feel free to contact me.
    Featured Skill Email Technical Support
    Product Knowledge
    Email Communication
    Administrative Support
    Technical Support
    Microsoft Office
    Customer Service
    Customer Support
    Shopify
    Data Entry
    Email Support
    Online Chat Support
    English
    Zendesk
  • $25 hourly

    • 5.0/5
    • (11 jobs)
    Well-rounded Account Manager and Project Coordinator with 13 years of experience caring for customers. I bring a unique set of skills that allow me to solve customer problems effortlessly: 1. Managing accounts and customer inquiries 2. Handling customer complaints and solving their issues 3. Taking the extra mile to engage customers and make sure they have a stellar experience with brands I am passionate about providing excellent service to customers and patients and always strive to exceed their expectations. I am also eager to learn new skills and technologies to enhance my performance and efficiency. I enjoy working in a collaborative and dynamic environment where I can contribute to the success of the team and the organization. Bilingual in Spanish, English and Hungarian. Let's chat about how I can help your business thrive!
    Featured Skill Email Technical Support
    Data Entry
    Technical Support
    Candidate Interview Consulting
    Castilian Spanish
    Market Research
    Customer Service
    Translation
    Administrative Support
    English to Hungarian Translation
    Hungarian to English Translation
    Email Support
    Hungarian
    English
  • $22 hourly

    • 5.0/5
    • (6 jobs)
    Certified in Windows 7; Certified in Windows 10; Windows MDM; Certified in Dell Dispatch Technician; Certified in Network Essentials; Azure AD, Intune and Windows Defender Administrator. Create policy for Intune and Windows Defender. Create accounts and groups in Azure. Bitlocker Administrator; Manage AD Azure accounts; MDM Management; Server 2003 - 2016 management; Create mailboxes, MFA and AD accounts; Microsoft Office 2007 - 365; Adobe Acrobat and CS 4 Web; Publisher 2007 - 365; Networks and Wireless; One Notes; Experienced in Macs and Apple software; Reflections; Image X and Ghost software; Database and SQL maintenance; Installing hardware and troubleshooting; Outlook Forms ; Internet Explorer; Chrome, Firefox and Manufacturing software; ACAD program; Access 2007 - 365; Easy Transfer and Migration; Project and Visio 2007 - 365; Cloud Commuting; VMWare Horizon Mirage; AA Degree: COMPUTER SCIENCE; Typing 55 WPM / Data Entry 7543; Installing software on Windows Servers; Software Administrator; Windows Defender, Crowdstrke, Malwarebytes and McAfee Antivirus Administrator: Developed and maintain Outlook Forms; Disk and drive imaging process; Responsible for Hot Line Number; Install hardware and software; Resolve medium-complex problem; Setup and configure computer systems; Data processing; Create and maintain accounts and shares on servers; Security check in 1996; Project Planning and Completing; Word Perfect and Lotus 1-2-3; Completed Negotiation Skills Class; Completed Conflict Resolution Class; Business correspondence; Professional Communication; Customer service ( Human Relations ); Inventory control; Accounts receivable and payable; Office procedures and Filing; Balance sales and cash receipts journals; Calculate payroll; Train new employees on computer systems; Analyze data. Excellent customer service.
    Featured Skill Email Technical Support
    Helpdesk
    Troubleshooting
    Antivirus & Security Software
    Email Support
    Cybersecurity Monitoring
    Server
    Incident Management
    Customer Support
    Windows 10 Administration
    Desktop Support
    Technical Support
    Domain Migration
    Google Workspace Administration
    Microsoft Azure
    Office 365
  • $21 hourly

    • 5.0/5
    • (6 jobs)
    Salutations, Thank you for taking the time to review my profile. Your time is greatly appreciated. If you are looking for someone who is goal-oriented, a creative problem solver, and determined then, you've found the solution to your problem. I have several years of experience in not only customer support but, also in sales and technical support. I have received various accolades for attendance and performance. I am currently transitioning into software engineering as I continue my studies in Python 3 and HTML. It is my goal to bring value and enthusiasm to any protect I am part of.
    Featured Skill Email Technical Support
    Amazon Seller Central
    Order Entry
    Problem Resolution
    Customer Support
    Technical Support
    Ecommerce
    Salesforce CRM
    Data Entry
    Email Support
    Phone Support
  • $12 hourly

    • 5.0/5
    • (7 jobs)
    Hi there! Working in a BPO Company trained me to handle customer escalations, provide most effective resolution to our client/customers, to be efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives. Please feel free to reach out anytime! Regards, Rudy Nakayama
    Featured Skill Email Technical Support
    Training
    Webinar
    SaaS
    Software
    Customer Onboarding
    Revenue Management
    Inbound Inquiry
    Email Support
    Japanese
    Online Chat Support
    Chat & Messaging Software
    Customer Satisfaction
    Customer Service
    Customer Support
    Data Entry
  • $25 hourly

    • 4.0/5
    • (9 jobs)
    Having eight years in the Sales/Customer Service Experience. I am very organized, have excellent attention to detail, and have Communication Skills. Through my previous position, I was able to gain skills in Email Creation, Word Processing, and Excel. Great at multi-tasking. I like talking and interacting with new people every day.
    Featured Skill Email Technical Support
    Scheduling
    Multitasking
    Product Knowledge
    Proofreading
    Email Communication
    Customer Service
    Microsoft Office
    Customer Support
    Sales Leadership
    Communication Etiquette
    Communications
    Data Entry
    Customer Satisfaction
    Order Processing
    Customer Feedback Documentation
    Phone Support
    Email Support
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