Hire the Best Microsoft Active Directory Specialists

I'm Aleksandar Janushev a Top Rated IT Operations & Support Engineer with 5+ years of hands-on experience supporting end users, managing cloud infrastructure, and keeping businesses running smoothly. My background includes working at enterprise-level companies (Seavus / Avenga , Qinshift , Scotch & Soda B.V , Deutsche Glasfaser , Sunrise.) where I was responsible for mission-critical IT systems 🎧 Helpdesk & End-User Support — Tier 1 / Tier 2 / Tier 3 technical support for Windows environments — Remote troubleshooting, diagnosis & resolution (hardware + software) — Laptop/desktop setup, configuration & performance optimization — Fast response time with clear, jargon-free communication — Service Now deployments ☁️ Microsoft 365 & Cloud Administration — Full Microsoft 365 / Office 365 tenant administration & architecture — Azure AD / Entra ID, hybrid identity & cloud integration — Tenant-to-tenant & on-premise to cloud migrations — Exchange Online, Teams, SharePoint & license management 🔒 Security & Endpoint Management — Microsoft Intune device deployment & management — Microsoft Defender implementation & security hardening — Conditional Access, compliance policies & risk mitigation — DNS, MX, SPF, DKIM & DMARC configuration 🖥️ Infrastructure & Systems — Windows Server & Active Directory (on-prem & hybrid) — VPN & network connectivity support — Infrastructure design, monitoring & incident resolution — Technical documentation & process improvement 📧 Email & Collaboration — Google Workspace → Microsoft 365 migrations (zero data loss) — Mail flow configuration & advanced troubleshooting — Domain management & optimization I hold a Microsoft 365 Certified: Administrator Expert certification and a Computer Science degree from International Slavic University. I'm fluent in English and respond within hours — not days. Whether you need someone to jump on an urgent issue, manage your M365 environment ongoing, or migrate your entire organization to the cloud — I've done it, and I'll do it right. Let's solve your IT problems today.

"Is your team losing hours to IT issues? I provide fast, reliable remote support resolving tickets, fixing network issues, and keeping systems running smoothly. I provide expert-level technical support for desktops, networks, and software. With over 10 years of experience, I have helped businesses streamline their IT operations. Let’s solve your tech challenges today!" Remote Desktop & Network Troubleshooting Office 365 / Google Workspace Setup & Support Microsoft Exchange & Active Directory Administration VPN Configuration & Security Support Software Installation, Maintenance & Support DNS, DHCP, and Server Management Firewalls, IDS, and antivirus systems IT Helpdesk & End-User Support

✅ Microsoft 365 Certified Professional with over 5 years of experience in helping business and clients build their Microsoft 365 organization, optimize Microsoft 365 technologies, and maximize its usage for collaboration, enhancing security and compliance policies, and automation. Are you looking for a Microsoft Expert that can provide an efficient and effective solution to any Microsoft365 related issues? Do you need help migrating to Microsoft365 with minimum downtime? Do you want to build your brand with Microsoft 365 and maximize your services for your business needs? Then you have come to the right place, I am here to help! 🚀 Core Expertise ⚡Setup: Bulk or single setup for user creation, groups, license assignment, M365 Office installation via M365 Portal, Network, or ODT, customization of M365 Apps installation and licensing options. ⚡ DNS or Domain Management Skilled in setting up and managing DNS hosted either on-premises and on cloud. ⚡ SharePoint and OneDrive Management: Site Creation, building SharePoint document lists and libraries, SharePoint pages, intranet Sites, configuring unique or restricted permissions, external sharing. File Synchronization for Windows and Mac, Resolve sync errors on any device. ⚡MS Outlook and Exchange Online Management: Data migration, PST File Import and Export, Outlook email encryption with S/MIME, resolve sync and send/receive errors. ⚡ Security and Compliance: Enforced security features, enabling advance threat protection system (ATP), enhanced security for mail delivery using DKIM and DMARC, SPF. Configure retention policies, compliance policies, audit logs, safeguarding business asset. 🌟 Additional Skills and Experience: ⚡Microsoft Teams Administration: Teams Channel creation, Manage guest user access, Teams custom policies, Setup Teams Phone Systems and Call Queues ⚡PowerApps and PowerAutomate: Creating Model-driven and canvass apps, building workflows with PowerAutomate optimizing reports, alerts, updates, and IT related tasks. ⚡ PowerShell Scripting: Automation of user and license provisioning. Bulk operation for Teams, Exchange Online, and SharePoint management. ⚡New Microsoft 365 Technologies: Copilot AI, Viva Insights and Viva Learning, and Clipchamp 🏅 Certifications ✅MCSE: Productivity Solutions Expert ✅MCSA: Office 365 📋 Notable Achievements 1. Solely handled a successful small business migration from GoDaddy mail service to Microsoft 365 with zero downtime. 2. Mentorship Influence: Guided newly onboard agents to boost productivity and achieve targeted goals. 3. Successful Automation: Created Leave Request App which made approval process seamless and enhanced monitoring capabilities of Human resource and operations. ⭐⭐⭐⭐⭐Testimonials: "Jessa was wonderful to deal with, she was incredibly knowledgeable and friendly. The best support I've had from Microsoft so far." "This was one of the best support engineers I have ever experienced. Friendly, patient, knowledgeable and Filipino. You cannot do better than that!" "Jessa was very polite and professional. She was patient to understand the issue and was quick to resolve the issue. She followed up to ensure that the customer was satisfied with the resolution. Very excellent support received." “Jessa’s ability to lead and guide her team has significantly contributed to our project’s success. Her strategic thinking and decision-making skills have been instrumental in achieving our goals. She actively collaborates with colleagues, fostering a positive work environment. Her teamwork and communication skills have strengthened our team dynamics. When faced with challenges, Jessa approaches them with creativity and resourcefulness. Her solutions-oriented mindset has been pivotal in overcoming obstacles.” “I am honored and happy to have the opportunity working with Jessa. She is an excellent person and professional. She is very talented, and I thank her for everything.” ✨ Why Choose Me? 1. Strategic Problem Solver: I understand that different business has different needs and I am 100% committed in deeply understanding any challenges and business requirements with you to develop technical solutions that is valuable for your business. 2. Extensive Expertise: I have developed advanced skills in Microsoft 365 administration, and I use this experience to deliver best solutions which not only works today but is sustainable for a long time. I prioritize keeping open and frequent communication with my clients to ensure everyone is always aligned. I look forward to hearing from you and can't wait to collaborate!

Need reliable Microsoft 365, Intune, or remote IT support with ongoing guidance you can count on? I help businesses secure, streamline, and support their IT systems with hands-on Microsoft 365 expertise, Intune device management, and end-user troubleshooting. With 5+ years of experience across SMBs and international clients, I provide both project-based solutions and retainer-based support for long-term reliability. 🔹 What I Do Best Microsoft 365 setup, migration & administration (Exchange, Teams, SharePoint) Intune enrollment, compliance policies & device management Security & compliance (SOC2 readiness, MFA, conditional access) Email deliverability troubleshooting (SPF, DKIM, DMARC) Remote IT support & end-user troubleshooting (Windows, Outlook, Office apps) 🔹 Value-Added Support (Bundled with Retainers) As part of my ongoing service, I also offer website hosting (Hostinger Business Plan) and email hosting via Microsoft 365, at no extra charge for clients who maintain a minimum retainer. This ensures you get both IT support and reliable infrastructure under one roof. 🔹 Why Clients Choose Me Quick response with clear, step-by-step guidance Ability to explain complex IT in simple terms Documented, repeatable solutions for smoother operations Reliable long-term partner for SMBs and distributed teams Let’s discuss your IT challenges, I’ll help you find the right solution quickly and effectively.

I help businesses manage, secure, and troubleshoot Microsoft 365, Intune, Entra ID, Exchange Online, Outlook, SharePoint, OneDrive, and endpoint environments with a focus on stable operations, secure access, and fast issue resolution. I currently serve as an IT Administrator supporting India and USA operations, handling user lifecycle management, device compliance, email administration, identity and access control, server support, and security operations. My recent Upwork work includes Microsoft Intune device management, Microsoft 365 administration, GoDaddy+ Microsoft 365 DNS setup, shared mailbox troubleshooting, Exchange Online, Outlook support, SMTP authentication, SPF, DKIM, DMARC, and Microsoft 365 consultation work. What I can help you with: • Microsoft 365 Administration User management, licensing, admin roles, Exchange Online, Teams, OneDrive, SharePoint, and tenant setup or troubleshooting. • Exchange Online & Outlook Mailbox issues, shared mailboxes, Outlook errors, SMTP authentication, mail flow, email access problems, and practical Exchange Online administration. • Intune & Device Management Windows device enrollment, compliance policies, app deployment, endpoint security configuration, and device troubleshooting. • Entra ID & Access Control MFA, Security Defaults, Conditional Access review, SSO, user lifecycle management, SCIM provisioning, and access troubleshooting. • Email & DNS Configuration MX, SPF, DKIM, DMARC, GoDaddy, Cloudflare, cPanel, Google Workspace, Microsoft 365 email setup, and mail flow troubleshooting. • Endpoint Security Microsoft Defender setup, security policy configuration, alert review, device protection, and basic Microsoft 365 security hardening. • SharePoint & OneDrive Document access, sync issues, permissions, cleanup, library structure, and basic migration planning. • Windows Server & AD Support Active Directory, Group Policy, permissions, Windows Server troubleshooting, and user/ device support. • Network & Firewall Support FortiGate firewall configuration, VPN setup, DNS checks, and basic network troubleshooting.

15+ years of experience(Full time Freelancer) , 9 years specializing in designing, implementing, and managing cloud-based solutions with expertise in Azure Cloud, Intune, Microsoft Endpoint for defender, Entra ID and modern workplace (M365) setup. Proven ability to lead large-scale cloud migration projects, optimize enterprise infrastructure, and deliver innovative solutions that drive business performance. Service offering :- • Designing and deploying cloud infrastructure using Azure services (IaaS & PaaS) . • Planning and executing the migrating on-premises applications and workloads to Azure cloud environment. • Building automation platforms by utilizing infrastructure as code (Infrastructure-as-a-code) to provision, deploy and manage Microsoft Azure cloud infra. • Implementing cost optimization strategies, leading to a reduction in monthly cloud expenses. • Conducting a comprehensive assessment of the existing VDI environment and recommend suitable solution. • Designed a new architecture for Azure Virtual Desktop, Citrix Cloud, Workspot, Horizon. • I offer fully white-labeled IT and Cloud services, allowing you to provide end-to-end solutions to your clients while I operate in the background under your brand. • Designing and configuring Intune solution to manage endpoint devices. • Supporting Entra ID solution to manage the cloud based identities. • setting up Microsoft endpoint for defender solutions. • Configuring M365 solution i.e Outlook, Team, One Drive for middle scale to enterprise customers. I also help global organizations establish and manage their IT infrastructure in India, Philippines location. ensuring a secure, scalable, and cost-effective setup aligned with international standards. My services includes: • Network design and implementation for office environments • Desktop and laptop deployment and configuration • Thin client setup and integration with VDI platforms • End-to-end Virtual Desktop Infrastructure (VDI) design and deployment (Azure Virtual Desktop, Citrix, etc.) • Setting up Intune for managing devices. • IT infrastructure planning for new office setups or remote teams Azure Infrastructure :- Compute: Virtual Machines, App Services, Networking: VNet, DNS, VPN Gateway, Private Link Storage: Azure Blob, File Shares, Queue, Disks Security: Azure AD, Key Vault, Microsoft Defender, RBAC, Conditional Access Dev Tools: Azure DevOps, GitHub, Repos, Artifacts I am certified in: • Microsoft Certified: Azure Administrator Associate • MCP on 70-270 (Installing, Configuring, and Administering Windows XP Professional) in the year of 2008 • MCP on 70-290 (Managing and Maintaining a Microsoft Windows Server 2003 Environment) in the year of 2008 • CCA Certified- XenServer • CCA Certified -XenApp 6.5 • CCA Certified – XenDesktop 5.0 • CCAA-- XenApp6.5 • Citrix Certified on XenApp/XenDesktop 7.6 (CCA-V). • Azure Virtual Desktop Specialty. Feel free to reach out to me at any time!