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"Is your team losing hours to IT issues? I provide fast, reliable remote support resolving tickets, fixing network issues, and keeping systems running smoothly. I provide expert-level technical support for desktops, networks, and software. With over 10 years of experience, I have helped businesses streamline their IT operations. Let’s solve your tech challenges today!" Remote Desktop & Network Troubleshooting Office 365 / Google Workspace Setup & Support Microsoft Exchange & Active Directory Administration VPN Configuration & Security Support Software Installation, Maintenance & Support DNS, DHCP, and Server Management Firewalls, IDS, and antivirus systems IT Helpdesk & End-User Support

With over a decade of experience in Microsoft services and products, I commenced my career as a support engineer, specializing in troubleshooting and resolving customer issues related to: 1. SharePoint 2. Exchange Online 3. Exchange migration 4. Active Directory dirsync issues 5. Calling systems in Microsoft Teams 6. All Microsoft applications Subsequently, I transitioned to freelancing, securing my first project on Upwork in 2018. I collaborated closely with a single client for over 7 years, during which I experienced significant professional growth. I became a subject matter expert, particularly in SharePoint Online and Exchange Online. I proactively developed documentation and self-help tools for new joiners, often serving as the primary resource for training others on program procedures. Eventually, I was appointed as the onboarding personnel, where I managed: 1. Account provisioning 2. Account offboarding 3. New hire coordination 4. New hire training I was typically the first point of contact for new joiners, setting the tone for their success within the organization. As the organization expanded from fewer than 100 to over 600 freelancers, the necessity for an internal IT team became evident to address tooling issues and serve as the first responders for freelancers experiencing technical difficulties. The tools utilized for customer interaction included: 1. Azure Virtual Desktop 2. Quick Assist 3. Several internal tools that remain confidential. In recent years, the organization peaked at approximately 849 employees. At this juncture, I established a support process/service desk framework, which encompassed: 1. A platform for issue submission 2. A dashboard for monitoring issue status 3. Automated follow-ups 4. Service level agreements based on request urgency 5. Power BI reporting to provide management with insights on areas for improvement and to engage the engineering team. I led a team of 6 site administrators responsible for: 1. Resolving day-to-day tooling issues for freelancers 2. Account provisioning and offboarding 3. Process changes and creation 4. Access-related concerns 5. Infrastructure outlines 6. SharePoint Online management 7. Communication management.

I have experience in installation, configuration and administration of Windows servers, configuration and administration of CISCO networks, administration of SQLSERVER databases, I provide technical support 24/7 to users remotely. Microsoft 365 implementations, deployment, management, hybrid enviroments with Azure Ad Connect. Microsoft Teams admin center management, Exchange Online admin center management

📣 FREE technical consultation (details below) 🐻 Proud UC Berkeley graduate (Applied Mathematics & Economics) and an entrepreneurial, reliable full-stack software developer with broad expertise across modern technologies (listed below). 💪💪💪 With experience as: • Full-Stack Team Lead at Camping World, a publicly traded company • Lead Technical Teaching Assistant at Hack Reactor, a leading software engineering bootcamp • Founder of Atini Studio, a high-performance software development agency With years of experience working with clients and leading engineering teams, I prioritize accountability, clear communication, and efficient execution. 🌈🌈🌈 I’m the founder of Atini Studio, a vibrant software development agency and a team I like to call software doctors: highly skilled engineers and creative UI/UX designers who diagnose, fix, and elevate digital products. ⌨️⌨️⌨️ What I help clients with: 📌 MVP development for startups 📌 Full-stack web applications 📌 Cross-platform mobile apps 📌 AI-powered features & integrations 📌 Clean implementation from Figma to production 📌 API integrations (Stripe, OpenAI, Google, Zoom, etc.) 📌 Performance optimization 📌 Technical architecture planning 📌 Product roadmap & scaling strategy We also leverage AI internally to accelerate development workflows and improve efficiency, so you get faster delivery without sacrificing quality. 🧩 Complimentary Technical Consultation Not sure how to move forward with your product? I can help you clarify: • The right tech stack • MVP scope • Timeline and budget expectations • System architecture decisions • Whether your current product is built correctly I offer a complimentary strategy session to help you create a clear and practical execution plan. 💻 Tech Stack: • Front End JavaScript | TypeScript | React | Next.js | React-Native | Angular | Vue.js | Tailwind CSS • Back End Node.js | NestJS | Python | Django | PostgreSQL | MongoDB | MySQL | ORM | GraphQL • API Integrations ChatGPT / OpenAI | Stripe | Google | Zoom | and more... • DevOps Amazon Web Services (AWS) | Firebase/GCP(Google Cloud Platform) | Azure | Docker • Testing Jest | Mocha | TDD • Developer Tools Git | npm | Webpack | Babel | Agile Methodology | Nginx • Design Adobe XD | Figma

Small businesses don't have time for IT problems — and they shouldn't have to. I help small business owners offload the complexity of their IT infrastructure so they can focus on running their business, not troubleshooting it. With over 10 years of hands-on experience, I provide end-to-end IT support across cloud, networking, and systems administration — from a single urgent fix to ongoing managed support. Cloud Migration & M365 Administration I handle complete Google Workspace to Microsoft 365 migrations (and vice versa) — mailboxes, calendars, contacts, and shared drives — with zero data loss and minimal disruption to your team. Post-migration, I can stay on to manage your M365 tenant, user accounts, licensing, and security policies so everything keeps running smoothly. Network Setup & Security I design and deploy reliable business networks using UniFi, configure secure remote access via WireGuard/Headscale VPN, and set up enterprise Wi-Fi — built to handle real workloads without dropping out. Whether you're moving offices or setting up from scratch, I get it done right the first time. Cloud Infrastructure (Azure / AWS) From provisioning virtual machines and managing cloud storage to configuring networking and databases, I keep your cloud environment lean, secure, and cost-efficient. I've deployed and maintained infrastructure for businesses across manufacturing, real estate, and professional services. IT Support & Helpdesk I provide dependable remote and onsite support across Windows, macOS, and Linux — using RMM tools and ticketing systems like Freshdesk to resolve issues fast and keep your team productive. Think of me as your on-call IT department without the overhead of a full-time hire. Credentials & Background Google IT Support Professional Certificate | Diploma in Information Technology Fluent in English, Hindi, Gujarati, and Swahili — great for diverse or globally distributed teams. Based in Calgary, MST — available for both one-time projects and long-term contracts. If your business needs reliable IT that just works, let's connect.

My extensive experience includes Microsoft 365 migration, Technical Support, Infrastructure Management, Cloud Computing, and Network/System Engineering. I am proficient in a wide range of products and technologies, including ✅ Microsoft Exchange Server [All Versions] Exchange SE and Exchange Online ✅ Migrate Microsoft 365 workloads such as Exchange Online, SharePoint Online, Teams, and OneDrive using Bittitan MigrationWiz. ✅ Microsoft 365 (Office 365) Tenant to Tenant migration (Email, Teams, OneDrive, and SharePoint) ✅ Google Workspace to Microsoft 365 migration ✅ Deploy and optimize Azure Virtual Desktop (AVD) ✅ Remote Desktop Services (RDS) ✅ Microsoft Windows Active Directory [All Versions] ✅ Microsoft Windows Server [All Versions], DNS, IIS ✅ Windows Server Remote Access VPN (SSTP, PPTP) and DirectAccess ✅ Hyper-V [All Versions] ✅ Microsoft Azure Backup Server (MABS) & Microsoft Azure Recovery Services (MARS) ✅ SharePoint [All Versions] ✅ Microsoft SQL [All Versions] ✅ Windows 7/8.1/10/11 . I hold several industry certificates, including Microsoft Microsoft Certified for the following titles. ⚡️Microsoft® Certified: Azure Virtual Desktop Specialty ⚡️Microsoft® Certified: Azure Solutions Architect Expert ⚡️Microsoft® Certified Azure Administrator Associate ⚡️Microsoft® Certified Solutions Expert: Productivity ⚡️Microsoft® Certified Solutions Associate: Windows Server 2016 ⚡️Microsoft® Certified Solutions Expert: Exchange Server ⚡️Microsoft® 365 Certified: Teams Administrator Associate ⚡️Microsoft® Certified Solutions Associate: Office 365 ⚡️Microsoft® Certified Solutions Expert: SharePoint 2013 ⚡️Microsoft® Certified Solutions Associate, Windows Server 2012 ⚡️Microsoft® Certified IT Professional (MCITP) Enterprise Administrator: Windows Server 2008 If you're looking for a reliable and experienced Infrastructure and Cloud Solutions Architect who can deliver results, please don't hesitate to get in touch. I look forward to the opportunity to work with you. Key Points Over 20 years of experience as an Infrastructure and Cloud Solutions Architect with Microsoft Certified Solutions Expert (MCSE) credentials. Deliver high-quality technical solutions and support with a strong focus on long-term client relationships and continuous value. Full-time independent consultant passionate about helping businesses navigate the digital landscape. Open to short-term, long-term, and ad-hoc projects, offering tailored solutions based on individual client needs.