Hire the Best Nagios Specialists

⭐️ Reliable support for founders who don’t want to babysit I help e-commerce brands manage customer support efficiently while keeping operations organized behind the scenes. From handling high-volume inboxes to resolving order issues and preventing chargebacks, I focus on creating a smooth customer experience without requiring constant oversight. I have hands-on experience supporting growing Shopify brands using tools like Zendesk, Gorgias, Re:amaze, Front, and Shopify. I manage email and chat support, coordinate with fulfillment partners, resolve shipping and account-related concerns, and help maintain organized support workflows during busy periods. Beyond daily customer support, I also support workflow organization through macros, tagging systems, routing rules, and basic automations inside Gorgias and Re:amaze to help reduce repetitive tasks and improve response efficiency. I’m especially comfortable working in fast-paced e-commerce environments where strong communication, problem-solving, and operational support directly impact customer satisfaction and brand reputation. ⭐️ What I Can Help With Customer Experience Management • Email, chat, and ticket support via Gorgias, Re:amaze, and Front • Managing high-volume support inboxes efficiently and accurately • De-escalating frustrated customers and resolving issues professionally • Handling refunds, replacements, cancellations, and order modifications • Supporting ecommerce workflow optimization through macros, tagging systems, routing rules, and basic automation setup in Zendesk, Gorgias and Re:amaze Ecommerce Operations Support • Shopify order management and troubleshooting • Address updates, order edits, and customer account assistance • Coordination with suppliers, fulfillment partners, and internal teams • Monitoring operational issues such as shipping delays, tracking problems, and delivery concerns Fulfillment & Logistics Support • Working with fulfillment partners like ShipBob • Investigating shipment delays, lost packages, and tracking issues • Communicating with logistics teams to resolve delivery-related concerns efficiently Subscription Support • Managing customer subscriptions through Recharge, Seal, and similar platforms • Updating billing details, skipping orders, processing cancellations, and resolving subscription-related concerns • Familiar with subscription retention workflows and cancellation handling Account Health & Risk Management • Chargeback monitoring and dispute response preparation • Refund decision handling with customer experience and business impact in mind • Customer retention and issue resolution to help reduce disputes and escalations ⸻ ⭐️ Tools & Platforms Zohodesk Salesforce Shopify Gorgias Re:amaze Front Helpscout ShipBob Recharge Seal / subscription platforms Google Workspace Slack Seal Discord Shipstation zendesk Asana Rise.ai

Hey, Vincent here. I free up businesses to grow by automating manual tasks that save hundreds of hours. - I saved >100.000$ in Retail Data Onboarding at Wolt (European Doordash) - Saved dozens of hours per Figma flow for Mondu (B2B payments) - My yearly ROI for automations tends to 1000$/hour spent My technical skills combine data science, coding, N8N and AI integrations. My approach is radically focused on MVPs and iterations, forged by years of actual operational experience. With that skillstack, I can automate practically anything. Some examples I’m proud of: - Automatic data onboarding pipelines - collect data, enrich from other sources, validate, standardize, categorize with AI - KPI pipelines - automatically retrieve data with SQL, transform it, write to sheet, generate reports - Context-rich translations - Read content with OCR, use AI to translate into many languages in your tone of voice, write to a sheet for review - Custom scrapers - reliably retrieve structured data from shopify, job-boards etc. - Image management - with one click, download hundreds of images from CSV/Airtable, rename, remove background, center, rotate and resize. - Digitization - read and validate product information from images with AI - Outreach and content production systems - complete systems to create personalized outreach or long-form content using AI and nonfiction best practices You can see that my skills map really well to Sales, Marketing, Data Management and Analytics - but really I'm good at anything to do with gathering and processing information. So if you're looking for impactful and reliable process automation from a well-rounded problem solver, then let's talk!

Professional Profile: A multi-skilled technologist committed to streamlining business processes through basic automation (n8n) and data management. I provide reliable support in technical, creative, and administrative areas. Core Skills: - Workflow Automation: Design and implement automated workflows using n8n to save time and reduce manual errors. - Content and Data Formatting: Organize complex data and format content to ensure smooth operations. - Audio and Creative Media: Specialize in recording Arabic audio (for AI training) and developing engaging, user-generated scripts(UGC). - Excel and Programming Proficiency: Build interactive dashboards and write Python/Java scripts for efficient data processing.

Sure, you could keep multitasking into burnout or just let me handle your dispatch and admin mess like a pro😉. Hi, I'm Wajahat Ali, your go-to Virtual Assistant and Dispatcher with over 4 years of real-world experience supporting U.S.-based logistics and home services business. I bring proven results in Truck dispatching, HVAC/Electrical/Plumbing scheduling, NEMT, and appointment setting , all while keeping customer support smooth and professional. Whether you’re a carrier, contractor, or service business, I help companies streamline operations and boost profitability. ✅ What I Bring to the Table: 🌟Transportation Coordination & Dispatch Operations 🌟 Shipment Tracking & Carrier Communication 🌟HVAC / Plumbing / Electrical Dispatch & Calendar Optimization 🌟 Medical Transportation (NEMT) Coordination 🌟Customer Support (Phone/RingCentral,, Email, Live Chat/Slack,Zendesk) 🌟CRM Management (GoHighLevel, HubSpot, Zoho, ServiceTitan, Bambi) 🌟Admin Support, Data Entry, Google Sheets, MS Excel, CSV Management, Reporting & Documentation ⚙️ Tools I Use Daily: 🛠️ Google Workspace, Microsoft Teams, Microsoft Excel & Google Sheets 🛠️ DAT, Truckstop, 123Loadboard, Tailwind TMS, Amazon Relay 🛠️ ServiceTitan, Zoho CRM, HubSpot, GoHighLevel, Bambi 🛠️ OpenPhone, RingCentral, Slack, Zoom, Gmail, Zendesk When operations feel overwhelming and schedules fall apart, I step in and bring control, clarity, and results.⚡ 𝗖𝗹𝗶𝗰𝗸 ‘𝗜𝗻𝘃𝗶𝘁𝗲 𝘁𝗼 𝗝𝗼𝗯’, 𝘀𝗲𝗻𝗱 𝗺𝗲 𝗮 𝗺𝗲𝘀𝘀𝗮𝗴𝗲, and let's schedule a call to discuss how I can bring your project to fruition with precision and efficiency.

🔐 Wazuh SIEM specialist and SOC engineer with hands-on experience deploying, configuring, and managing security monitoring infrastructure for enterprise environments. I help businesses detect threats, respond to incidents, and maintain secure, high-availability IT infrastructure across Linux and Windows systems. Whether you need a Wazuh SIEM deployed from scratch, SIEM alert tuning, endpoint security hardening, or full SOC operations support. I deliver production-ready solutions, not just configurations. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🛡 SECURITY & SIEM ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ✔ Wazuh SIEM – Full deployment, agent onboarding, custom rules & decoders ✔ Log Management & Analysis – Syslog, Windows Event Logs, CEF/JSON ingestion ✔ Threat Detection & Incident Response – Alert triage, IR documentation, root cause analysis ✔ Endpoint Security – Kaspersky EDR, ESET PROTECT, VirusTotal FIM integration ✔ Firewall & Network Security – pfSense, FortiGate, IPsec VPN, WAN hardening ✔ GeoIP Enrichment & Attack Dashboards – OpenSearch/Kibana visualizations ✔ Active Response Automation – Python scripting, email alerting, SMTP integrations ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🖥 SYSTEM ADMINISTRATION ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ✔ Windows Server – Active Directory (AD DS), DNS, DHCP, Group Policy, AD CS ✔ Linux Server – Ubuntu, Debian, Red Hat / RHEL — setup, hardening, automation ✔ Virtualization – VMware ESXi, Proxmox VE, Hyper-V, XenServer ✔ Monitoring & NMS – Zabbix, PRTG, Nagios, Wazuh agent health monitoring ✔ Backup & Recovery – Veeam Backup, NFS, disaster recovery planning ✔ Email & Cloud – Zimbra Mail Server, Nextcloud, OwnCloud ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🌐 NETWORKING ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ✔ Routing & Switching – VLANs, inter-VLAN routing, static & dynamic routing ✔ VPN – IPsec site-to-site, OpenVPN, WireGuard, Cloudflare Zero Trust ✔ Firewalls – pfSense HA/CARP cluster, FortiGate policy management ✔ Remote Access – RustDesk, MeshCentral, self-hosted RDP solutions ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 📜 CERTIFICATIONS ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ✔ CC – Certified in Cybersecurity (ISC²) ✔ CCNA – Cisco Certified Network Associate ✔ RHCSA – In Progress I bring real enterprise experience not just lab setups. My work spans SOC operations at a national-scale defense retail chain, infrastructure security across border terminals and logistics sites, and ongoing managed security services for international clients. 📩 Available for one-time projects, ongoing retainers, and urgent engagements. Let's secure your infrastructure message me to get started.

Having 18 Years of experience managing, supporting and developing IVR Solution using asterisk, FreePBX, Vicidial, Issabel and IncrediblePBX, supporting Telecom and ITES for worldwide customers Have a expertise in FreePBX, Vicidial, Issabel, IncrediblePBX, Nagios, Asterisk, A2billing, GoAutoDial, Centos, Ubuntu, MySql, VoIP, SIPML5 , FOP2, SSL Certificate, Nginx,Redmine Ticketing Tools,Kamailio