Hire the Best Hardware Troubleshooting Specialists
in Mexico

I’m a professional individual with a very strong work ethics, punctual, excellent communicator, stable work environment, works well in a team, work long hours, I am a problem solver. I provide a high level of customer satisfaction; I’m familiar with regulations for Customer service, decision-making and planning abilities. I have expertise in delivering support services end-user and enterprise and resolving network problem. In my previous job and experience I provided phone and chat support for end-users and small business, provided internal support by providing feedback, training and development to new hires. My current position is in monitoring networks of hotels we provide support to, I use my knowledge in trouble with onsite staff and IT , optimization for the wifi networks, setting up new equipment , configuring network equipment like switches and access points alongside network design. I have wide experience working on hotel networks, in the following: - Fiber cutovers -DVR camera setups -PMS setup -WIFI Network equipment for hotels guest networks. -POS Terminals. -Hotel enterprise networks (VLAN) I do configuration, programing, support, installation and monitoring of the following network brands. -Unify network setup -Rokus networks -Mesh network -Radius gateway networks -Meraki networks -Cisco networks -Extreme networks -HP procurve networks -Mikrotic My availability can be negotiated and I prefer long terms projects.

Greetings! As a seasoned technical support specialist with over 10 years of industry experience, I bring comprehensive expertise in resolving a wide range of IT challenges. My background includes extensive work in customer service, alongside hands-on experience in wired and wireless network management. My skill set encompasses installation, configuration, upgrading, and maintenance across various IT solutions, spanning network security, SaaS services, server management, VoIP solutions, and SAN/NAS storage systems. Backed by certifications such as Helpdesk Habits 2023 and 3CX Advanced Certified Engineer v18, I ensure efficient problem-solving and optimal performance. As a technical support specialist, I have frequently engaged in tasks commonly associated with MSPs. These tasks include: •Remote Monitoring and Management (RMM): remotely monitor client systems, automate tasks, patching, and facilitate proactive maintenance this includes monitoring network devices, servers, and endpoints in real-time, identifying potential issues before they escalate into critical problems, using platforms like NinjaRMM, Zabbix or Datto. •Backup and Disaster Recovery (BDR): Configuring and managing backup solutions such as Datto or Veeam to safeguard critical data and facilitate swift recovery in case of emergencies. •Endpoint Security: Deploying and managing antivirus, anti-malware, and firewall solutions like Sophos or Bitdefender to protect client endpoints from cyber threats. •Ticketing Systems: Proficient in using ticketing systems such as Autotask PSA or Zendesk to track, prioritize, and resolve client issues efficiently. •Documentation: Maintaining comprehensive documentation of client systems, configurations, and procedures using platforms like IT Glue. •SaaS service management (Google Workspace and M365): Contribute to enhancing productivity, collaboration, and security for their clients, user account management, email configuration and troubleshooting, data migration, implementing security measures, mobile device management, license management and, training, and user adoption. Why Partner with Me? •Technical Proficiency: Equipped with the knowledge and skills to address complex technical issues effectively. •Responsive Support: Available during PST & GMT-5 time zones, I provide timely assistance tailored to your needs. •Adherence to Best Practices: I follow industry standards rigorously to deliver reliable solutions. •Clear Communication: I maintain transparent communication channels via Upwork, email, or Skype for seamless collaboration. •Unwavering Availability: As a dedicated full-time freelancer on Upwork, I'm committed to providing consistent support. •Dependability: You can trust me to meet deadlines and deliver results without compromise, even under pressure. With a passion for problem-solving and a dedication to client satisfaction, I'm ready to leverage my expertise to support your technical endeavors. Let's work together to overcome obstacles and achieve your IT objectives. Thank you for considering my expertise. I look forward to supporting your projects and success. Warm regards,

Driven by a passion for service and an analytical mind, I dive deep into data to unearth insights and drive solutions. At the crossroads of client success and tech engineering, I work hand-in-hand with Technical, Product and Engineering teams to tackle IT hardware/software issues head-on. With a focus on improving self-serve queries, automation, and workflows, I strive to make Help Centers not just functional, but exceptional. With a career spanning international organizations across the USA, Canada, and Mexico, I bring a global perspective to every challenge.

Professionalism. Empathy. Adaptability. Ability to Use Positive Language. Clear Communication Skills. Self-Control. Taking Responsibility. Patience.

Mexican, TN VISA Holder, M.Sc. Robotics, seeking to continue improving my Project Management and Automation expertise, within Oil & Gas, Manufacturing , Conveyors (MHE ) and Automotive industries, looking to add up value to the company's growth and customer experience, rising about a decade of Management and Engineering experience on EPC and Automation oriented projects in Mexico and USA.

Hi there! Im Alinne I have worked in various areas of IT technology for over eight years. I have mainly worked in the hospitality industry, in roles such as technical support, help desk support, network assistant, IT coordinator and IT sub manager. I consider myself as someone hardworking and reliable with strong communication and interpersonal skills to resolve technical issues and perform IT-related troubleshooting. My areas of expertise: • Provide remote end-user support, troubleshooting and resolving technical issues using remote desktop tools and other software. • Installation, configuration, upgrading, troubleshooting and documentation of various software, applications and windows, linux and mac operating systems • I am experienced in managing networks, including LAN, VLAN, firewall, DHCP and DNS, and I am also skilled in troubleshooting. • Creation Technical documentation, such as user manuals, how-to guides, SOPs, Policies, procedures. • Patch management, system upgrades, and security best practices Proficiency on these tools: o Microsoft office suite 365(word, excel, outlook, drive, sharePoint) o Trello, Asana o Zoom, MS Teams, LogMeIn, Any desk, Zendesk o Microsoft environments include AD, MS-SQL, MS-365 with Exchange, Windows Server, Windows 10, Windows 11 o Firewall: Fortinet Fortigate, Linux IPTables and Shoreline firewall. o Switching & Routing: Cisco, HPe Aruba, Allied Telesis, Unifi, Netgear. o Access Point Ruckus, Cisco, Unifi, HPe Aruba o Hospitality systems such Opera, Simphony, Sonifi, guest hotspot gateway o Avaya VOIP Please feel free to invite me to review your job or project. I would be happy to send you a proposal and show you how I can help streamline your workflow, free up your time with my work. Hope to hear from you soon!