Hire the Best IT Operations Specialists
in Mexico

Welcome to my profile, I have +8 years of experience in IT Services such as cibersecurity, AI, corporate projects, technical writing, data ETL, ITIL, SCRUM and management. I have worked in 4 different countries. I know Spanish, English, Portuguese and currently studying at the Goethe institut to get my A1 German cert

Your business isn't slow because your team isn't working hard enough. It's slow because humans are doing work that machines should be doing. I build the AI systems and automation infrastructure that fix that, permanently. As an AI Engineer & Business Automation Specialist with 9+ years of experience and 40+ five-star client engagements, I turn disconnected, manual operations into intelligent, self-running systems that generate revenue while you sleep. If you're duct-taping tools together, watching leads fall through the cracks, or paying a team to do what a workflow could handle in seconds, that's exactly the problem I was built to solve. What 40+ clients have trusted me to engineer: ⚙️ AI-Powered Automation: Custom N8N, Make, and Zapier workflows integrated with OpenAI, Anthropic, and Gemini. AI sales agents that increased close rates by 33-48% and autonomous appointment systems running 24/7. 🤖 CRM Architecture: GoHighLevel, HubSpot, Salesforce, Zoho, Pipedrive, ActiveCampaign, fully mapped to your pipeline, team, and revenue goals. Not a setup. A system. 🔄 Operations Engineering: Cross-platform integrations, tech stack audits, SOP automation, and process redesign. One client saved $3,000+ in year one. 📊 Data & Reporting: Python, SQL, Power BI, Looker Studio, and BigQuery dashboards that turn operational noise into real-time decisions. Results my clients measure: ✅ 33-48% increase in sales close rates via AI automation ✅ 25% boost in organic reach through integrated marketing systems ✅ 28% increase in lead generation via automated workflows ✅ 12-13.5% improvement in client retention and conversion ✅ $3,000+ saved through open-source tool deployment I don't hand you a tool. I hand you a system engineered to run, scale, and compound, while you focus on growth. Core Stack: AI & LLM: OpenAI · Anthropic · Gemini · Mistral · LangChain · LlamaIndex · Hugging Face · Groq · ElevenLabs · Whisper Automation: N8N · Make · Zapier · ActivePieces · Pipedream · Pabbly Connect · Power Automate · Retool CRM & Sales: GoHighLevel · HubSpot · Salesforce · Zoho · Ontraport · FollowUpBoss · Pipedrive · ActiveCampaign · Keap · Close CRM Data: Python · SQL · Power BI · Looker Studio · Tableau · BigQuery · PostgreSQL · MySQL · GA4 Marketing: Instantly · Smartlead · Apollo · Lemlist · Mailchimp · Klaviyo · Brevo · Twilio · Manychat Web/No-Code: Webflow · WordPress · Bubble · Shopify · ClickFunnels · Kajabi · Framer Productivity: Google Workspace · MS365 · Slack · Notion · ClickUp · Asana · Monday Cloud/DevOps: AWS · GCP · Azure · Docker · GitHub · Supabase · Firebase · Vercel Ready to build something that actually runs? Send me a message, I respond fast and will tell you in our first conversation whether I can solve your problem.

Top Rated Plus freelancer with 100% Job Success, 4,500+ Upwork hours, and 60+ completed jobs. I help founders, agencies, and growing teams manage the marketing systems that keep leads, campaigns, websites, and client communication running smoothly. My work focuses on HubSpot CRM, email marketing, website updates, lead management, automations, reporting, and day-to-day marketing operations. If your business has leads coming in from different places, a CRM that needs cleanup, newsletters that need to go out consistently, website updates that need to be handled, or marketing tasks that need reliable execution, I can help organize and manage the process. I can help with: * HubSpot CRM setup, cleanup, pipelines, properties, and lead tracking * Apollo io setup and campaign monitoring * Email marketing campaigns, newsletters, and audience management * Mailchimp setup, campaign execution, and template updates * Website updates in Wix, Squarespace, Shopify, and other platforms * Lead intake forms, follow-up systems, and CRM organization * Zapier automations, Calendly workflows, and tool integrations * Google Sheets, reporting, dashboards, and process documentation * Marketing operations support for founders, agencies, and remote teams My background combines marketing operations, IT support, CRM systems, project coordination, and hands-on execution. That means I can understand the business goal, organize the workflow, and actually get the work done without needing constant supervision. Clients usually hire me when they need someone reliable who can own the details, communicate clearly, and keep projects moving. I am bilingual in English and Spanish, based in Mexico, and comfortable working with U.S. businesses and remote teams. If you need someone who can help manage your CRM, email campaigns, website updates, automations, and marketing operations, I would be happy to help.

Are your clients struggling to adopt your platform, leaving your support team overwhelmed? I bridge the gap between complex operational workflows and seamless customer onboarding experiences. As an Implementation & Operations Specialist with 16 years of experience, I specialize in transforming operational complexity into structured onboarding journeys and scalable documentation. By turning technical requirements into actionable insights, I eliminate friction, reduce support overhead, and accelerate time-to-value for new clients. What I Bring to Your Project: °Proven Operational Efficiency: Developed automated document templates that decreased manual processing times by 30%. °Exceptional Customer Success: Increased customer satisfaction by 45% by translating complex technical specifications into intuitive user guides, significantly dropping support ticket volumes. °SOP Standardization: Successfully documented and standardized over 10 internal and client-facing operational procedures to ensure flawless business process scalability. °High-Level Account Management: Managed complex implementation calls and strategic communications with financial executives and international clients in fluent English. Core Expertise & Tools: °Methodologies: Customer Onboarding, SOP Standardization, Workflow Optimization, Data Integrity, Business Process Improvement. °Technical Writing: Instructional Design, Knowledge Management, User Manuals, Style Guides (Google/Microsoft). °Tech Stack: Jira, Confluence, Slack, Notion, Google Workspace, Microsoft Office Suite, CRM basics (Salesforce/HubSpot). Whether you need to clean up an operational mess, build your customer onboarding flow from scratch, or create user-facing guides that actually make sense, I am ready to deliver results. Let’s connect and optimize your operations!

I am a bilingual B2B Operations & Partner Support Specialist with 7+ years of experience acting as the operational link between technology providers and their MSP (Managed Service Provider) partners. With over 2,700 hours billed on Upwork and a consistent 5-star track record, I am a long-term partner for your business, not a temporary fix. I don't do generic customer service. I manage the day-to-day workflows that keep partner ecosystems running. Core Impact & Metrics: - MSP & Partner Support: Primary point of contact for MSP clients, resolving technical and general inquiries with B2B precision - Order Management: 70+ orders/week with high accuracy and low error rate. Stock verification, payments, configurations, and shipping - Ticket Operations: 100+ daily tickets in Zendesk; reduced unattended tickets by 35% and improved response times by 25% - QA Testing: Sole QA tester for new features in Azure DevOps. Validated full order flows in staging and gated releases pass/fail - CRM & Reporting: Daily performance tracking via Zendesk & MS Forms with cross-team accountability - Process Documentation: SOPs and workflow standardization to speed up onboarding for new team members Tools: Zendesk (Certified) · VarStreet CRM · HubSpot (Certified) · Microsoft Teams · Azure DevOps · OneNote · Outlook Native-level English and Spanish. Seamless communication with US clients and stakeholders. You can see exactly how I work in my portfolio below: a QA testing workflow, a five-procedure SOP pack, and a weekly operations review.

Technically skilled and solutions-oriented professional with over 8 years of experience in SaaS integrations, technical project implementation, and IT operations. For the past four years, I have successfully executed high-impact contract projects for global organizations, providing specialized expertise in system migrations, API monitoring, and workflow optimization. Having bridged critical technical gaps across diverse environments, I am now seeking a permanent, long-term position to deliver sustained value and operational excellence for a single employer.