Hire the Best IT Outsourcing Specialists

I am an Information Technology Instructor for 6 years and IT helpdesk support specialist for 4 yrs and counting. Highly knowledgable and managing M365 environment, Google workspace, DNS Settings and email management and deliverability. GoHiglevel admin responsible in all integrations, user management and subaccounts. Can manage and finish all task in timely manner. A versatile, approachable and can adjust to any environment. I am very willing to learn, adapt and to discover new ideas for my personal growth and development.

Service-oriented IT Support and Customer Support Specialist with experience across MSPs, SaaS platforms, e-commerce stores, POS systems, Microsoft 365, SSL/TLS, SEO tools, and business-user support. I help teams keep their support operations organized by handling tickets, assisting customers, troubleshooting technical issues, onboarding users, managing live chat/email support, updating CRM records, and following up until issues are properly resolved. My experience includes IT support, helpdesk support, MSP support, day-to-day end-user support, Microsoft 365 support, Windows support, ticket triage, incident management, remote troubleshooting, system monitoring, user onboarding/offboarding, SaaS product support, customer onboarding, customer success, POS support, e-commerce customer service, order tracking, refunds, exchanges, SSL/TLS support, SEO software support, documentation, escalation follow-up, and customer communication. I have worked with tools such as Microsoft 365, Google Workspace, Shopify, NinjaOne, Datto RMM, N-able, ConnectWise, Autotask, HaloPSA, Zendesk, Freshdesk, Gorgias, HubSpot, Jira, TeamViewer, AnyDesk, Proofpoint, Mimecast, Huntress, ThreatLocker, 3CX, RingCentral, and other MSP, SaaS, CRM, and remote support tools. I am available for long-term remote support contracts, part-time or full-time, where I can support one team consistently. I am calm under pressure, detail-oriented, reliable, and focused on clear communication, accurate notes, ownership, and follow-through.

#Microsoft365 #Office365 #Intune #EntraID #AzureAD #ExchangeOnline #Helpdesk #ITSupport #MSP #DeviceManagement #ActiveDirectory #AWS #Azure #VMware #WindowsServer #RMM #ConnectWise #NinjaRMM #Kaseya #Atera #ServiceNow #GoogleWorkspace #IPCamera #CCTV #VideoSurveillance #NVR #RTSP #ONVIF #Hikvision #Dahua Microsoft Certified IT Professional with 7+ years of experience in IT Support, Microsoft 365, Cloud Administration, MSP Operations, and Infrastructure Management. Key Expertise: • IT Helpdesk Support (L1 / L2) • User Onboarding & Offboarding • Microsoft 365 / Office 365 Administration • Exchange Online & Email Migration • Azure AD / Entra ID / Intune Device Management • Active Directory & Group Policy Administration • AWS / Azure Cloud Administration • Windows Server Administration (2012–2022) • VMware, Hyper-V & Virtualization • Endpoint & Device Management • Backup Solutions (Veeam, Acronis, Unitrends) • Security Management (SonicWall, Sophos, Meraki) • VPN Configuration & Network Troubleshooting • Remote Monitoring & Management (RMM) • ConnectWise, SolarWinds, ManageEngine, NinjaRMM, Kaseya, Atera • ServiceNow, Jira Service Desk, Zendesk, Freshservice • Google Workspace Administration & Migration • Zoom, Slack, Jira & Confluence Support • IP Camera Installation, Configuration & Troubleshooting • CCTV, NVR, DVR & Video Surveillance Support • RTSP Stream & ONVIF Configuration • Camera Connectivity, Remote Access & Playback Troubleshooting • VMS Monitoring & Security Camera Management • Hikvision, Dahua, Axis & UniFi Protect Support Why Hire Me? ✔ 7+ Years of IT & MSP Experience ✔ Fast Response & Reliable Support ✔ Microsoft 365, Cloud & Infrastructure Expert ✔ Strong Troubleshooting & Problem-Solving Skills ✔ Security-Focused & SLA-Driven Support ✔ Clear Communication & Detailed Documentation ✔ 24/7 Camera Monitoring, CCTV/NVR Management & Home Automation Support ✔ Microsoft 365 Technical Writer | SOPs, Knowledge Base Articles, User Guides & SEO Content ✔ Available for Long-Term and Ongoing Support I help businesses reduce downtime, improve productivity, secure their IT infrastructure, and maintain reliable surveillance systems.

Hi! I’m John Christian Agot, a dedicated Technical Support Specialist with over 10 years of experience helping users resolve IT issues efficiently and professionally. I’ve worked in both enterprise and remote settings, providing Level 1 and Level 2 support across multiple platforms, tools, and technologies. 🔧 I Can Help You With: Troubleshooting Windows, Mac, and Office 365 issues User account support (Active Directory, Entra ID, OKTA) Microsoft Intune device support and policy troubleshooting Email, VPN, printer, and network issue resolution Remote support via tools like TeamViewer, AnyDesk, and Zoom Ticket management using ServiceNow, Jira, or Freshdesk Application support, onboarding/offboarding, and device setup 📈 Why Clients Like Working With Me: Fast and friendly support with clear communication Detail-oriented and organized—even under pressure Able to work independently and follow SOPs Strong customer service mindset with a tech-savvy approach 🛠️ Certifications: Microsoft 365 Endpoint Administrator (MD-102) Microsoft Azure Administrator (AZ-103) Microsoft Azure Fundamentals (AZ-900) If you need someone to support your team or your users remotely—with patience, professionalism, and technical expertise—I’m here to help. Let’s keep your systems running and your users happy!

🏆 Top 3% Recruiter on Upwork | Top Rated Plus | 100% Job Success | 6+ Years Full-Cycle Recruiting I'm Asad, a Senior Technical Recruiter specialising in IT and Technical hiring. I help US staffing agencies and tech companies build strong teams by delivering qualified, pre-screened candidates who are ready to move. Over 6+ years, I've managed full-cycle recruitment for startups, staffing firms, and established organizations across the US market. From sourcing passive candidates with advanced Boolean search to managing ATS pipelines and automating outreach workflows, I bring speed, structure, and quality to every hiring engagement. What I Do Best: ✅ Technical hiring: DAS, BICSI, Data Center, IT Infrastructure, Field Technicians, and Sales roles ✅ IT & non-technical roles: Software Engineers, Data Analysts, Project Managers, Finance, Operations ✅ AI-powered sourcing and recruitment workflow automation using Zapier and data enrichment platforms ✅ Passive candidate engagement through targeted Boolean and X-Ray search ✅ ATS management, pipeline tracking, and candidate coordination from first contact to offer ✅ SDR-style outreach to engage candidates who aren't actively applying Tools & Platforms: Sourcing: LinkedIn Recruiter · Indeed · GitHub · Monster · ZipRecruiter · Apollo · SalesQL · ContactOut · SignalHire · Lusha ATS: JobDiva · Bullhorn · Greenhouse · Ashby · Workable · Recruitee · GEM · Zoho CRM & Outreach: HubSpot · Salesforce · Lemlist · Mailshake · Mailchimp Automation: Zapier · AI-driven screening workflows Communication: Slack · Zoom · Microsoft Teams · Google Workspace · Outlook · AirCall Roles I Hire For: Telecom & IT Infrastructure | DAS & BICSI Technicians | Data Center | Software Engineers | DevOps & Cloud | Product & Project Managers | Sales & Marketing | Finance & Accounting | E-commerce | Customer Success | AI, ML and Data | Product and Design | QA and Cybersecurity | Technical Leadership | Real Estate and Operations | Hospitality SaaS If you need a recruiter who understands technical roles deeply, moves fast, and delivers candidates worth interviewing, let's connect. Asad Afzal

I've been in BPO industry, specifically in technical account and currently looking for jobs which is related with my current field. I have an extensive knowledge in PC hardware and software, networking basics, as well as configuring Windows server, mail server (MS Exchange), and Active Directory. I'm flexible, hardworking and fast learner. I can also work in a fast paced industry and can work with minimum supervision. My work is my passion and I always give out the best in me on my work.