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I help businesses build reliable IT infrastructure and solve complex network problems fast. With 17 years of hands-on experience across healthcare, manufacturing, and education sectors, I specialize in: ✅ Network Design & Implementation • Designed and deployed complete network infrastructure for 50+ user environments • Configured Cisco routers, switches, and enterprise-grade firewalls • Reduced network downtime by 40% through proactive monitoring ✅ Server & Virtualization • Built and managed VMware ESXi environments (Dell R710 servers) • Deployed Sophos Firewall, NAS storage, Veeam Backup, and SQL Server • Implemented Nextcloud for secure file sharing and collaboration ✅ Security & Access Control • Configured firewalls and VPNs for secure remote access • Reduced cybersecurity incidents by 25% through proper security policies • Installed and managed CCTV systems with network integration ✅ Remote & On-Site IT Support • Troubleshoot hardware, software, and connectivity issues quickly • Provide remote desktop support and system maintenance • Fast response time: 0-4 hours average 🏆 Recent Success: • Resolved complex iPhone activation issues through iOS troubleshooting • Fixed data transfer problems for Samsung Galaxy devices • 5.0 rating from satisfied clients 💼 Industries Served: Healthcare (Radiology Centers), Manufacturing (Furniture), Education (20+ Schools), Retail 📍 Available for: • Network setup and troubleshooting • Server installation and configuration • Remote IT support and system maintenance • Security audits and firewall setup • Technical documentation I focus on delivering reliable solutions with clear communication. Let's discuss how I can help your business.

I have more than seven years of experience as a network admin responsible for configuring and managing networking devices (Switches, routers, firewalls, APs) including implementing solutions related to the configuration of DHCP relay agents with VLANs on L3 switches, and VPN remote sites and site 2 site connectivity with routing features, implementation of RADIUS solutions, usage of routing, switching and WAN protocols, limiting speed on ports, restricting port access on switches and implementing ACL and NAtting on firewalls. I also have more than ten years of experience working as a system admin responsible for configuring and managing Windows server 2003, till 2024 Active Directory & domain services, Infrastructure service (DNS, DHCP), Group Policy, and SW updates and configurations via SCCM in addition to the advanced services (loaded balancing & clustering). For the cloud services, I have experience in configuring and managing Azure domain services, managing active directories and implementing GPOs, intune policies, setting up monitoring and alerts for vms, and supporting Office 365 products (Exchange online, one drive,Ms SharePoint, Ms teams,etc...). Am currently working as a unified communication implementation engineer (UCIE) in a multinational integrator company in which am responsible for integrating local gateways/SBC with Microsoft Teams clients using direct routing solutions and utilizing Teams capability (LMO/LBR) and this is based on projects requirements and can provide great assistance in designing, modifying, implementing, and integrating various telecommunication hardware, and now I am working on implementing contact center solutions using my knowledge in backend programming and scripting languages. Besides that also am working on implementing analytics, diagnostic & monitoring solutions to diagnose networking issues and monitor various o365 products.

CCIE #42303 | Fortinet Security Architect | Microsoft Teams, Azure Cloud & AI Certified Solution Consultant Team Lead With over 18 years of experience, I specialize in designing, implementing, and supporting enterprise-grade Network, VoIP, Unified Communications (UC), Contact Center (UCCE/UCCX), Telepresence, Security, SD-WAN, SASE, and Cloud solutions. I help organizations modernize their communication infrastructure, optimize performance, and enhance security and reliability across multi-vendor environments — from on-prem to hybrid and cloud. ________________________________________ ⚙️ Areas of Expertise 🔹 Cloud & Microsoft Ecosystem • Designing and administration of Office 365 tenants, Azure Cloud, and Microsoft Entra ID (Azure AD) solutions. 🔹 Unified Communications & Collaboration • Design, implementation, and troubleshooting of Microsoft Teams, AudioCodes Mediant, Sonus/Ribbon, Oracle Acme SBCs, Cisco Call Managers (CUCM, CUCME, CUCMBE, SME), Cisco Unity, IM&P, Expressway, CUBE, and Prime Collaboration. • Extensive experience with Cisco Hosted Collaboration Solutions (HCS), UCS (B & C Series), and CUCDM. • End-to-end setup of Cisco Telepresence (Codecs, TMS, CMS, VCS, Expressway) and Webex Collaboration platforms. • Designing and supporting hybrid environments integrating Microsoft, Cisco, Zoom, 3CX, and Multi-Vendor collaboration solutions • Designing and supporting scalable open-source VoIP solutions like FusionPBX, Asterisk, FreePBX, ASTPP Billing, and integrating them with various communication platforms like Twilio, Telnyx, and different other communication channels and tools. 🔹 Contact Center & Voice Integration • Strong background in Cisco On-premises contact center UCCE and UCCX ecosystems including ICM, CVP, CUSP (SIP Proxy), PG, CTI, Finesse, CUIC, and other critical components. • Designing, implementing, and supporting Mutli-Vendor Cloud Contact Center Solutions including Cisco Webex Contact Center, Genesys Cloud, Microsoft Dynamics, and Anywhere365. • Designing, implementing, and supporting open-source cost effective contact center solutions like VICIdial. • Integration with voice recording, billing, XML, and 3rd-party applications (Verint, Nice, Qfiniti, Carin, VPI, etc.). • Skilled in Voice XML, SQL troubleshooting, and multi-vendor interoperability. 🔹 Protocols & Connectivity • Deep expertise in different network routing and switching protocols. • Deep expertise in VoIP Protocols SIP, H.323, MGCP, Skinny, and Fax over IP. • Skilled in E1/T1 R2, ISDN PRI/BRI, and QSIG trunk configurations. 🔹 Networking & Security • Expertise in wired and wireless network infrastructure solutions including Cisco switches, routers, VGs, Fortinet SD-WAN & SASE, ZScaler SASE, VPNs, and L2TP security. • Solid understanding of Cisco ASA, ISE, Fortinet, Palo Alto Firewalls, HAProxy, and F5 Reverse Proxies. • Hands-on experience with VMware vSphere & vCenter, SolarWinds, and network monitoring integrations. 🔹 Operational Excellence • Skilled in change management, release management, and system optimization across multi-platform environments. ________________________________________ 🚀 What I Deliver ✅ Scalable, secure, and high-performance Network, Cloud, and collaboration architectures ✅ Smooth migrations and hybrid integrations (on-prem ↔ cloud) ✅ 24/7 reliability through proactive monitoring and optimization ✅ Expert troubleshooting and post-deployment support ________________________________________ If you’re looking for a seasoned consultant who can design, build, and secure your Infrastructure and communication ecosystem end-to-end, I’d be glad to help you achieve it efficiently and cost-effectively.

👨‍💻 Experienced IT Lead | Cloud & DevOps | Infrastructure & Security Specialist With over 10 years of hands-on experience in cloud solutions, DevOps automation, and network infrastructure, I design and maintain reliable IT environments for multi-branch organizations. Skilled in Azure, AWS, DigitalOcean, Hetzner, Contabo, Vultr, Bluehost, and Hostinger, managing migration, integration, and automation between on-premises and cloud systems. Proficient with Docker, GitHub, CI/CD pipelines, API integration, and scripting in Python, PowerShell, and Bash to streamline deployments and automate operations. Experienced with VMware ESXi, Proxmox, and Windows Server (2012–2025) administration, including Active Directory, Group Policy, DNS, and DHCP. 📜 Certifications: ✔ 📘 ITIL® 4 Foundation Certificate in IT Service Management ✔ 🎓 CCNA Routing & Switching (Cisco Certified Network Associate) ✔ 🏆 MCSA Windows Server 2012 (Microsoft Certified Solutions Associate) ✔ 🏅 MCSE Core Infrastructure (Microsoft Certified Solutions Expert) ✔ 📡 Cisco Certified Specialist - Enterprise Core ✔ 🔐 Cyber Security Foundation (CSFPC) ✔ 🖥 Microsoft Certified Professional (MCP) 🛡 Network & Security Expert in firewalls (Sophos, pfSense, OPNsense, Mikrotik, DrayTek), VPNs (IPSec, WireGuard, SSL), and Cloudflare DNS/SSL security. Skilled in routing, VLANs, QoS, load balancing, and network monitoring for high-availability connectivity. 🏗 Systems & Virtualization Managing both Windows and Linux servers (Ubuntu, CentOS, Debian) with RAID, NAS/SAN, and backup solutions like Veeam. Experience in Proxmox VE, VMware, and Hyper-V environments. 📞 VoIP & Communication Administering Avaya, Asterisk, FreePBX, and Issabel systems, configuring SIP trunks, IVR, queues, and call recording for enterprise call centers. 🏢 ERP, CRM & Business Systems Managing Odoo, custom ERP deployments, and CRM integration to improve business workflow and data consistency. ☁ Remote & IT Management Using AnyDesk, Zoom, TeamViewer, and ManageEngine for remote support, monitoring, and ticketing. Experienced in IT procurement, inventory tracking, and documentation. 🎥 CCTV & Access Control Installing and maintaining IP/Analog CCTV, access control, and UPS power systems for secure and reliable infrastructure. 🚀 Passionate about cloud infrastructure, automation, and cybersecurity, with a proven record of optimizing enterprise networks and ensuring system uptime, stability, and security.

CCIE #24477 | 20+ Years of Experience Delivering Enterprise-Grade IT Solutions I’m a results-driven Senior Solutions Consultant with over two decades of proven experience in Network Infrastructure, VoIP, Unified Communications, Contact Center (UCCE/UCCX), Cisco Telepresence, and Security solutions. I specialize in designing, deploying, and supporting end-to-end enterprise IT ecosystems that drive performance, reliability, and scalability. With deep technical expertise across Cisco, I help organizations optimize collaboration, strengthen network resilience, and enhance customer experience through modern, secure, and cost-effective architectures. ________________________________________ 🧭 Core Expertise Network & Connectivity • Design and implementation of Wired/Wireless Networks, SD-WAN, SD-Access, and Meraki solutions. • Proficient with Cisco Routers, Switches, and Voice Gateways (VGs) across multiple platforms. • VMware vSphere/vCenter setup and management. Unified Communications & Collaboration • End-to-end deployment of Cisco UC, HCS, and Telepresence solutions: o CUCM, CUCME, CUCMBE, CUBE, SME, Unity Connection, IM&P, Expressway, and Prime Collaboration. o Hosted Collaboration Solutions (HCS) including UCS servers, CUCDM, and CUBEs. o Cisco Meeting Server (CMS), VCS, and Webex Collaboration & Contact Center. • Extensive work on Voice, Video, and Presence technologies. Contact Center (CX) Solutions • Design and support for UCCX deployments. Operational Excellence • Skilled in change management, release management, and system optimization across multi-platform environments. • Strong troubleshooting background for VoIP protocols (SIP, H.323, MGCP, SCCP) and analog/digital signaling (E1/T1, ISDN, QSIG). ________________________________________ 🚀 What You Get Working With Me ✔ Enterprise-grade expertise backed by CCIE certification and 20+ years of hands-on experience. ✔ Proven success designing and maintaining global-scale, mission-critical systems. ✔ Commitment to quality, uptime, and customer satisfaction. Let’s collaborate to architect and deliver secure, high-performance IT and communication solutions that move your business forward.

Hi there, I am networking expert specialist and consultant for more than 8 years, who spend my free time to learn about new technologies in networking, security field to be always up to date. please just ping me on chat to have a short discussion on your project and i will always look for solving your tasks quickly. below is a brief on my experience: Technology Specialist: --------------------- - Can design, implment large scale networking and make exaplanation reports. - Practice on Cisco Packet Tracer, GNS-3, EVE-NG. - Excellent pracitce on VMware WorkStation, Virtual-Box - VPN (IPSEC,IKE v1 or v2 ,L2TP ,OPENVPN, DUO Authentication). - Routing Protocols (BGP, OSPF, EIGRP .. ). - Wrie Technical Reports with excellent and format. Skills and Hands on Experience: ------------------------------- - Cisco devices (routers, switches), routing protocols, IPSEC, Cisco ASA Firewall. - Fortinet Devices: FortiGate, Forti Manager, Forti Analyzer. - wireless (WLC, Access Points): CISCO, Aruba, ubiquiti. - Juniper (M7, M10, MX 480, MX 960) and SRX (300, 500). - Operating Systems: Linux servers (Ubuntu, RedHAT, Debian), windows (Windows server 2012, 2016 ..etc). Regards, Ramy