Hire the Best IT Operations Specialists
in Egypt

I work as a technical right-hand for early-stage founders, SaaS startups, and growing businesses that need someone who can step into the operational chaos and actually fix it, not just document it. My background is a bit of an unusual path. I started in B2B sales, moved into Revenue Operations and Customer Success, and eventually ended up running product operations and executive support for an AI SaaS startup. That combination means I understand both the commercial side of a business and the systems that have to work underneath it. Based in the PH/SG region, I run an efficient asynchronous engine. While your primary timezone is offline, I am often the one clearing the backlog, auditing data pipelines, and making sure nothing is waiting for you when you log back in. What I actually do day-to-day depends on what you need most, but it usually falls into a few areas: • Administrative & Executive Support: Complex scheduling, stakeholder communication, business email management, and cross-functional project coordination. I have run QBRs, managed founder calendars across multiple timezones, and kept executive inboxes from becoming a graveyard. • Systems & CRM Management: Designing, building, and troubleshooting CRM environments across HubSpot, GoHighLevel, and ServiceTitan. If your workflows live in someone's head or in a messy Notion page nobody updates, I map them out properly and build something the team can actually use. • Workflow Automation: Using Zapier and Airtable to connect platforms that were never meant to talk to each other, cutting down the manual work that quietly eats hours every week. • Customer Success & Implementation: Managing onboarding for 60+ enterprise SaaS accounts across a $1.2M+ ARR portfolio, leading client implementations, tracking KPIs, and handling escalations when things went sideways. • Process Documentation: Turning the institutional knowledge that only exists in a founder's head into actual playbooks and onboarding frameworks so you can hire and scale without having to personally train every new person. A few things I have delivered that are worth mentioning: ✓ Reduced customer churn by over 20% through structured onboarding and proactive account management. ✓ Automated roughly 30% of recurring operational work through CRM optimization and workflow redesign. ✓ Built the core product operations, UAT testing paths, and customer documentation for a growing AI SaaS startup. ✓ Partnered directly with Product and Engineering teams to turn customer feedback into shipped platform improvements. Available globally on flexible contract terms through Upwork. I speak 3 languages fluently (English, Arabic, French). If you're looking for someone who can own operations, improve customer outcomes, and build scalable systems without constant oversight, I'd love to discuss your project!

👨‍💻 Experienced IT Lead | Cloud & DevOps | Infrastructure & Security Specialist With over 10 years of hands-on experience in cloud solutions, DevOps automation, and network infrastructure, I design and maintain reliable IT environments for multi-branch organizations. Skilled in Azure, AWS, DigitalOcean, Hetzner, Contabo, Vultr, Bluehost, and Hostinger, managing migration, integration, and automation between on-premises and cloud systems. Proficient with Docker, GitHub, CI/CD pipelines, API integration, and scripting in Python, PowerShell, and Bash to streamline deployments and automate operations. Experienced with VMware ESXi, Proxmox, and Windows Server (2012–2025) administration, including Active Directory, Group Policy, DNS, and DHCP. 📜 Certifications: ✔ 📘 ITIL® 4 Foundation Certificate in IT Service Management ✔ 🎓 CCNA Routing & Switching (Cisco Certified Network Associate) ✔ 🏆 MCSA Windows Server 2012 (Microsoft Certified Solutions Associate) ✔ 🏅 MCSE Core Infrastructure (Microsoft Certified Solutions Expert) ✔ 📡 Cisco Certified Specialist - Enterprise Core ✔ 🔐 Cyber Security Foundation (CSFPC) ✔ 🖥 Microsoft Certified Professional (MCP) 🛡 Network & Security Expert in firewalls (Sophos, pfSense, OPNsense, Mikrotik, DrayTek), VPNs (IPSec, WireGuard, SSL), and Cloudflare DNS/SSL security. Skilled in routing, VLANs, QoS, load balancing, and network monitoring for high-availability connectivity. 🏗 Systems & Virtualization Managing both Windows and Linux servers (Ubuntu, CentOS, Debian) with RAID, NAS/SAN, and backup solutions like Veeam. Experience in Proxmox VE, VMware, and Hyper-V environments. 📞 VoIP & Communication Administering Avaya, Asterisk, FreePBX, and Issabel systems, configuring SIP trunks, IVR, queues, and call recording for enterprise call centers. 🏢 ERP, CRM & Business Systems Managing Odoo, custom ERP deployments, and CRM integration to improve business workflow and data consistency. ☁ Remote & IT Management Using AnyDesk, Zoom, TeamViewer, and ManageEngine for remote support, monitoring, and ticketing. Experienced in IT procurement, inventory tracking, and documentation. 🎥 CCTV & Access Control Installing and maintaining IP/Analog CCTV, access control, and UPS power systems for secure and reliable infrastructure. 🚀 Passionate about cloud infrastructure, automation, and cybersecurity, with a proven record of optimizing enterprise networks and ensuring system uptime, stability, and security.

With over 15 years of experience in Agile transformation, project management, and implementing tailored solutions for diverse teams, I help product and service organizations streamline operations, project management, and product delivery. I support embracing modern work practices like Scrum, Kanban, and Lean with the help of Jira, Jira Service Management, and other Atlassian eco-system tools. I blend traditional project management with agile frameworks. Since 2015, I have also been configuring Atlassian's Jira and Jira Service Management as an Atlassian Consultant who supports digital businesses in adjusting processes and having robust tools in place for projects and product planning, development, and delivery. With Atlassian's Jira and Jira Service Management, I provide the following services: Configure Jira workflows, permissions, projects, boards, fields, and more Design and manage complex Jira boards for efficient project management - Scrum, Kanban, and Hybrid configurations followed by process analysis and management challenges Design and configure custom Jira Dashboards that show KPIs, OKRs, and performance Provide comprehensive training and team onboarding for Jira Software Configure Jira Service Management with Customer Service Desk Tailor Jira Workflows to meet specific business requirements and figure out optimized processes for work Configure Tempo Timesheets, Rich Filter gadgets, Time in Status, Custom Charts for Jira and other 3rd party apps that extend Jira Software and Jira Service Management Design and deliver training sessions about agile ways of working, agile software development and modern ITSM practices. I’ve helped many teams in different industries, timezones, nationalities, through agile practices, facilitating effective communication between the team members, and ensuring that tasks are well-defined and completed while monitoring the progress of the project and providing guidance to team members to enable them to quickly identify problems and create solutions to proactively solve them using the Agile tools and techniques which made me an expert in Agile methodologies, team formation, and workflow mapping, backlog refinement, planning, committing the team to be working together effectively, and within the scope of the project to ensure that deadlines are met. Keywords: Atlassian Consultant, Jira Consultant, Atlassian Jira Consultant, Confluence Consultant, Atlassian Confluence Consultant, Jira Service Management Consultant, Atlassian Jira Service Management Consultant, Atlassian Expert, Jira Expert, Atlassian Jira Expert, Confluence Expert, Atlassian Confluence Expert, Jira Service Management Expert, Atlassian Jira Service Management Expert, Atlassian SME, Jira SME, Confluence SME, Jira Service Management SME, Jira migration, Jira Professional, Jira Workflows, Jira Screens, Jira Permissions, Jira Custom Fields, Jira Automation, Jira Architect, Jira Support, Jira Services, Jira Administrator, Jira Admin, Confluence Administrator, Confluence Admin, Automation for Jira, Atlassian Consultancy, Jira Consultancy, Confluence Consultancy, Jira Service Management Consultancy, Advanced Roadmaps, Jira Align, Bitbucket, Jira Product Discovery, Atlas, Scrum, Kanban, Agile, Requirements Gathering, SAFe, Scaled Agile, Optimize Jira, OpsGenie, a bit of api calls, Agile at Scale

4,000+ hours on Upwork. Direct experience inside Upwork's own internal team. That’s not a typical freelancer background — and if you need someone who already knows how to operate professionally without constant oversight, keep reading. Over the past several years, I’ve worked across customer success, operations, and team leadership roles with companies in the UAE, USA, UK, Spain, and Egypt. My work has ranged from front-line customer support to workflow coordination, compliance-heavy operations, and team management depending on what the business needed most. At Guide Consultants, I was promoted from Visa Specialist to Team Lead within six months. I managed daily operations, reviewed complex cases, trained and supported team members, improved internal workflows, and handled client communication across email, phone, and chat while maintaining accuracy under pressure. Before that, I worked directly with Upwork’s internal team as a Project Evaluator — reviewing Project Catalog submissions for compliance and quality standards, maintaining strict accuracy targets, and handling escalations through Zendesk. That experience gave me a ground-level understanding of how Upwork operates, what quality standards actually look like, and what clients expect when hiring remotely. It carries into every contract I take. My background also includes insurance verification for a US healthcare company, music data operations for a Barcelona-based organization, banking customer service, and community management for a London-based digital agency. Every role required strong communication, accountability, attention to detail, and the ability to stay organized in fast-moving environments. I’m comfortable stepping into both leadership and execution roles depending on what the business needs — whether that means coordinating workflows, managing support operations, handling escalations, documenting processes, or jumping directly into day-to-day execution. What working with me looks like: • You explain the goal once. I ask the right questions, then handle the rest. • I surface issues early instead of waiting for problems to grow. • Response times stay fast, deadlines stay clear, and communication stays professional. • No micromanagement needed. Core Areas of Expertise: ✔ Customer Success & Client Retention ✔ Operations Coordination & Workflow Optimization ✔ Team Leadership, Training & Performance Management ✔ Executive & Administrative Support ✔ Zendesk — Support + Omnichannel Agent Certified ✔ Process Documentation & SOP Creation ✔ Multichannel Support — Email, Chat & Phone ✔ Compliance, Quality Control & Accuracy Management Tools & Platforms: Zendesk · Shopify · Google Workspace · Microsoft 365 · Microsoft Copilot · Slack · Zoom · CRM & Ticketing Systems Fluent in English and a native Arabic speaker — useful for businesses supporting both international and MENA-based customers. If you need someone reliable, organized, and capable of handling operations and client communication without constant follow-up, feel free to reach out.

Experienced Technical Program and Operations Manager with over 6 years in managing call center operations, program execution, and strategic planning. Demonstrated success in aligning teams with business goals, optimizing cross-functional collaboration, and enhancing operational outcomes. Adept at stakeholder management, performance evaluation, and driving KPIs through data-driven decision-making. Proven ability to implement scalable process improvements across global tech environments.

𝙄𝙣 𝙩𝙝𝙚 𝙖𝙜𝙚 𝙤𝙛 𝘼𝙄 𝙚𝙫𝙚𝙧𝙮 𝙩𝙝𝙧𝙞𝙫𝙞𝙣𝙜 𝙤𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣 𝙣𝙚𝙚𝙙𝙨 𝙩𝙤 𝙙𝙤 𝙢𝙤𝙧𝙚 𝙬𝙞𝙩𝙝 𝙡𝙚𝙨𝙨, 𝙄 𝙝𝙚𝙡𝙥 𝙗𝙧𝙞𝙣𝙜 𝙩𝙝𝙞𝙨 𝙫𝙞𝙨𝙞𝙤𝙣 𝙞𝙣𝙩𝙤 𝙖 𝙧𝙚𝙖𝙡𝙞𝙩𝙮 𝙪𝙨𝙞𝙣𝙜 𝙙𝙚𝙚𝙥 𝙖𝙘𝙖𝙙𝙚𝙢𝙞𝙘 𝙠𝙣𝙤𝙬𝙡𝙚𝙙𝙜𝙚 𝙖𝙣𝙙 𝙚𝙭𝙩𝙚𝙣𝙨𝙞𝙫𝙚 𝙝𝙖𝙣𝙙𝙨-𝙤𝙣 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚. ⚡ With 5 years of management experience leading complex initiatives across global regions (APAC, EMEA, AMER), I've successfully optimized enterprise operations, delivering high-margin revenue and managed distributed support teams of 40 engineers and subject matter experts delivering world class support to Fortune 500 clients. •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 😎 𝘼𝙗𝙤𝙪𝙩 𝙈𝙚: I'm Ahmed, an Operations Manager and active MBA student specializing in Global Management. Over my career, I've discovered that behind every struggling business or or team is a missing workflow, and behind every thriving operation is a well-designed system combining the right talent, management framework, and technology. I combine academic frameworks with extensive hands-on experience leading global teams to make operations highly capable, self-sufficient, and ready to scale. Everything I do is data-driven. I go beyond basic workflow optimization to build operational systems anchored in tangible business success. Whether you are scaling your customer support operations, launching new initiatives, or revamping inefficient processes, I combine strategic vision with systematic execution. My absolute focus is on turning raw data into measurable, high-margin results that maximize your ROI and fuel your company's growth. 𝙈𝙮 𝙞𝙢𝙥𝙖𝙘𝙩 𝙞𝙨 𝙙𝙧𝙞𝙫𝙚𝙣 𝙗𝙮 𝙝𝙖𝙧𝙙-𝙝𝙞𝙩𝙩𝙞𝙣𝙜 𝙢𝙚𝙩𝙧𝙞𝙘𝙨, 𝙣𝙤𝙩 𝙚𝙛𝙛𝙤𝙧𝙩. 𝙃𝙚𝙧𝙚 𝙞𝙨 𝙬𝙝𝙖𝙩 𝙄 𝙙𝙚𝙡𝙞𝙫𝙚𝙧: 📊 📈 𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨 : ✅ Revenue & Margin Growth: Managed the invoicing for EMEA support operations across two sites and four teams, securing a 65% gross profit margin and generating over USD 500,000 in revenue. ✅ Sustained Client Satisfaction: Led a 40-person engineering team supporting Microsoft's top 500 strategic (S500) EMEA clients, strictly maintaining a 98% customer satisfaction rate. ✅ AI-Automated Deflection: Built a custom Power Automate flow integrated with Azure AI to analyze ticket data and escalation drivers, successfully reducing overall customer escalations by 5%. ✅ Performance Optimization: Executed SMART performance success plans and coachings, driving a 15% uptick in survey return rates and an 11% increase in closed cases. 🧠 𝙎𝙠𝙞𝙡𝙡𝙨 & 𝘼𝙗𝙞𝙡𝙞𝙩𝙞𝙚𝙨: ✅ Strategic Leadership: Management and Leadership, Strategic planning and execution, Change Management, and Cross Functional Collaboration. ✅ Operational Excellence: Financial management & ROI Optimization, data-driven KPI tracking, and continuous process improvement. ⚙️ 𝙏𝙤𝙤𝙡𝙨 & 𝙏𝙚𝙘𝙝𝙣𝙤𝙡𝙤𝙜𝙮 𝙎𝙩𝙖𝙘𝙠: ✅ Business Systems: Microsoft Dynamics 365 ERP/CRM ✅ Process Automation & AI: Microsoft Power Platform. ✅ AI: OpenAI | Azure AI Foundry | Google Studio | Copilot 365 ✅ Data Analytics & Reporting: Excel Power Query & DAX | PowerBI | Microsoft Fabric ✅ Productivity Suites: Microsoft 365 | Google Workspace ✅ Communication: Microsoft Teams | Slack | Zoom | Google Meet 🤝 𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙩𝙪𝙧𝙣 𝙮𝙤𝙪𝙧 𝙤𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨 𝙞𝙣𝙩𝙤 𝙖 𝙛𝙡𝙖𝙬𝙡𝙚𝙨𝙨𝙡𝙮 𝙚𝙭𝙚𝙘𝙪𝙩𝙚𝙙, 𝙢𝙚𝙩𝙧𝙞𝙘-𝙙𝙧𝙞𝙫𝙚𝙣 𝙚𝙣𝙜𝙞𝙣𝙚? 📩 𝙎𝙚𝙣𝙙 𝙢𝙚 𝙖 𝙢𝙚𝙨𝙨𝙖𝙜𝙚, 𝙖𝙣𝙙 𝙡𝙚𝙩'𝙨 𝙢𝙖𝙥 𝙤𝙪𝙩 𝙖 𝙨𝙩𝙧𝙖𝙩𝙚𝙜𝙮 𝙩𝙤 𝙨𝙡𝙖𝙨𝙝 𝙤𝙫𝙚𝙧𝙝𝙚𝙖𝙙, 𝙘𝙧𝙪𝙨𝙝 𝙮𝙤𝙪𝙧 𝙆𝙋𝙄𝙨, 𝙖𝙣𝙙 𝙢𝙖𝙭𝙞𝙢𝙞𝙯𝙚 𝙮𝙤𝙪𝙧 𝙍𝙊𝙄! 🚀