Hire the Best IT Operations Specialists
in Egypt

👨‍💻 Experienced IT Lead | Cloud & DevOps | Infrastructure & Security Specialist With over 8 years of hands-on experience in cloud solutions, DevOps automation, and network infrastructure, I design and maintain reliable IT environments for multi-branch organizations. Skilled in Azure, AWS, DigitalOcean, Hetzner, Contabo, Vultr, Bluehost, and Hostinger, managing migration, integration, and automation between on-premises and cloud systems. Proficient with Docker, GitHub, CI/CD pipelines, API integration, and scripting in Python, PowerShell, and Bash to streamline deployments and automate operations. Experienced with VMware ESXi, Proxmox, and Windows Server (2012–2025) administration, including Active Directory, Group Policy, DNS, and DHCP. 📜 Certifications: ✔ 📘 ITIL® 4 Foundation Certificate in IT Service Management ✔ 🎓 CCNA Routing & Switching (Cisco Certified Network Associate) ✔ 🏆 MCSA Windows Server 2012 (Microsoft Certified Solutions Associate) ✔ 🏅 MCSE Core Infrastructure (Microsoft Certified Solutions Expert) ✔ 📡 Cisco Certified Specialist - Enterprise Core ✔ 🔐 Cyber Security Foundation (CSFPC) ✔ 🖥 Microsoft Certified Professional (MCP) 🛡 Network & Security Expert in firewalls (Sophos, pfSense, OPNsense, Mikrotik, DrayTek), VPNs (IPSec, WireGuard, SSL), and Cloudflare DNS/SSL security. Skilled in routing, VLANs, QoS, load balancing, and network monitoring for high-availability connectivity. 🏗 Systems & Virtualization Managing both Windows and Linux servers (Ubuntu, CentOS, Debian) with RAID, NAS/SAN, and backup solutions like Veeam. Experience in Proxmox VE, VMware, and Hyper-V environments. 📞 VoIP & Communication Administering Avaya, Asterisk, FreePBX, and Issabel systems, configuring SIP trunks, IVR, queues, and call recording for enterprise call centers. 🏢 ERP, CRM & Business Systems Managing Odoo, custom ERP deployments, and CRM integration to improve business workflow and data consistency. ☁ Remote & IT Management Using AnyDesk, Zoom, TeamViewer, and ManageEngine for remote support, monitoring, and ticketing. Experienced in IT procurement, inventory tracking, and documentation. 🎥 CCTV & Access Control Installing and maintaining IP/Analog CCTV, access control, and UPS power systems for secure and reliable infrastructure. 🚀 Passionate about cloud infrastructure, automation, and cybersecurity, with a proven record of optimizing enterprise networks and ensuring system uptime, stability, and security.

With over 15 years of experience in Agile transformation, project management, and implementing tailored solutions for diverse teams, I help product and service organizations streamline operations, project management, and product delivery. I support embracing modern work practices like Scrum, Kanban, and Lean with the help of Jira, Jira Service Management, and other Atlassian eco-system tools. I blend traditional project management with agile frameworks. Since 2015, I have also been configuring Atlassian's Jira and Jira Service Management as an Atlassian Consultant who supports digital businesses in adjusting processes and having robust tools in place for projects and product planning, development, and delivery. With Atlassian's Jira and Jira Service Management, I provide the following services: Configure Jira workflows, permissions, projects, boards, fields, and more Design and manage complex Jira boards for efficient project management - Scrum, Kanban, and Hybrid configurations followed by process analysis and management challenges Design and configure custom Jira Dashboards that show KPIs, OKRs, and performance Provide comprehensive training and team onboarding for Jira Software Configure Jira Service Management with Customer Service Desk Tailor Jira Workflows to meet specific business requirements and figure out optimized processes for work Configure Tempo Timesheets, Rich Filter gadgets, Time in Status, Custom Charts for Jira and other 3rd party apps that extend Jira Software and Jira Service Management Design and deliver training sessions about agile ways of working, agile software development and modern ITSM practices. I’ve helped many teams in different industries, timezones, nationalities, through agile practices, facilitating effective communication between the team members, and ensuring that tasks are well-defined and completed while monitoring the progress of the project and providing guidance to team members to enable them to quickly identify problems and create solutions to proactively solve them using the Agile tools and techniques which made me an expert in Agile methodologies, team formation, and workflow mapping, backlog refinement, planning, committing the team to be working together effectively, and within the scope of the project to ensure that deadlines are met. Keywords: Atlassian Consultant, Jira Consultant, Atlassian Jira Consultant, Confluence Consultant, Atlassian Confluence Consultant, Jira Service Management Consultant, Atlassian Jira Service Management Consultant, Atlassian Expert, Jira Expert, Atlassian Jira Expert, Confluence Expert, Atlassian Confluence Expert, Jira Service Management Expert, Atlassian Jira Service Management Expert, Atlassian SME, Jira SME, Confluence SME, Jira Service Management SME, Jira migration, Jira Professional, Jira Workflows, Jira Screens, Jira Permissions, Jira Custom Fields, Jira Automation, Jira Architect, Jira Support, Jira Services, Jira Administrator, Jira Admin, Confluence Administrator, Confluence Admin, Automation for Jira, Atlassian Consultancy, Jira Consultancy, Confluence Consultancy, Jira Service Management Consultancy, Advanced Roadmaps, Jira Align, Bitbucket, Jira Product Discovery, Atlas, Scrum, Kanban, Agile, Requirements Gathering, SAFe, Scaled Agile, Optimize Jira, OpsGenie, a bit of api calls, Agile at Scale

Experienced Technical Program and Operations Manager with over 6 years in managing call center operations, program execution, and strategic planning. Demonstrated success in aligning teams with business goals, optimizing cross-functional collaboration, and enhancing operational outcomes. Adept at stakeholder management, performance evaluation, and driving KPIs through data-driven decision-making. Proven ability to implement scalable process improvements across global tech environments.

Bridging the gap between high-level digital marketing and robust technical infrastructure. I am a technical manager and digital strategist with years of hands-on experience building, scaling, and automating online businesses. Leading a digital agency and a creative studio has equipped me with a unique 360-degree view of what it takes to succeed in today's digital landscape. I don’t just run operations; I build the backend systems that make them flawless. 🛠️ Technical & IT Infrastructure: Server & CRM Management: Deployment and administration of Linux-based servers (Contabo, OVH), Docker containers, and complex CRM systems (like SuiteCRM). Business Automation: Designing custom, time-saving workflows using n8n, Mautic, Klaviyo, and WhatsApp APIs. Web Development & IT Support: Troubleshooting WordPress/WooCommerce plugin conflicts, domain transfers, backend integrations, and providing top-tier technical support. 📈 Digital Marketing & E-Commerce: E-Commerce Management: End-to-end management of online stores, ensuring smooth order fulfillment, inventory syncing, and customer retention. Creative Direction: Overseeing high-end professional photography, videography, and visual content that elevates brand identity. Social Media & Growth: Structuring automated campaigns and managing digital growth strategies across multiple platforms. Whether you need a secure, automated backend server setup or a comprehensive e-commerce strategy paired with high-quality visual content, I deliver systems that are built to scale. Let’s discuss how we can optimize your business operations.

4,000+ hours on Upwork. Direct experience inside Upwork's own internal team. That’s not a typical freelancer background — and if you need someone who already knows how to operate professionally without constant oversight, keep reading. Over the past several years, I’ve worked across customer success, operations, and team leadership roles with companies in the UAE, USA, UK, Spain, and Egypt. My work has ranged from front-line customer support to workflow coordination, compliance-heavy operations, and team management depending on what the business needed most. At Guide Consultants, I was promoted from Visa Specialist to Team Lead within six months. I managed daily operations, reviewed complex cases, trained and supported team members, improved internal workflows, and handled client communication across email, phone, and chat while maintaining accuracy under pressure. Before that, I worked directly with Upwork’s internal team as a Project Evaluator — reviewing Project Catalog submissions for compliance and quality standards, maintaining strict accuracy targets, and handling escalations through Zendesk. That experience gave me a ground-level understanding of how Upwork operates, what quality standards actually look like, and what clients expect when hiring remotely. It carries into every contract I take. My background also includes insurance verification for a US healthcare company, music data operations for a Barcelona-based organization, banking customer service, and community management for a London-based digital agency. Every role required strong communication, accountability, attention to detail, and the ability to stay organized in fast-moving environments. I’m comfortable stepping into both leadership and execution roles depending on what the business needs — whether that means coordinating workflows, managing support operations, handling escalations, documenting processes, or jumping directly into day-to-day execution. What working with me looks like: • You explain the goal once. I ask the right questions, then handle the rest. • I surface issues early instead of waiting for problems to grow. • Response times stay fast, deadlines stay clear, and communication stays professional. • No micromanagement needed. Core Areas of Expertise: ✔ Customer Success & Client Retention ✔ Operations Coordination & Workflow Optimization ✔ Team Leadership, Training & Performance Management ✔ Executive & Administrative Support ✔ Zendesk — Support + Omnichannel Agent Certified ✔ Process Documentation & SOP Creation ✔ Multichannel Support — Email, Chat & Phone ✔ Compliance, Quality Control & Accuracy Management Tools & Platforms: Zendesk · Shopify · Google Workspace · Microsoft 365 · Microsoft Copilot · Slack · Zoom · CRM & Ticketing Systems Fluent in English and a native Arabic speaker — useful for businesses supporting both international and MENA-based customers. If you need someone reliable, organized, and capable of handling operations and client communication without constant follow-up, feel free to reach out.

Hi, I am Mark, a graduate from the Faculty of Engineering, Alexandria University. I am a Results-driven Operations Manager with proven experience leading operational strategy, process optimization, and cross-functional execution across both SaaS environments and large-scale manufacturing operations. Known for building structured systems, automations, improving efficiency, and translating business objectives into scalable, repeatable operational workflows. Served previously as the Operations Manager at Prime Steel Manufacturing, where I oversee end-to-end operations across sales coordination, fabrication planning, customer fulfillment, and internal process governance. I play a key role in designing operational frameworks, defining payment and production workflows, implementing internal tools (CRM, task management, and documentation), and ensuring alignment between sales, production, and support teams to deliver projects on time and within scope. Previously held the role of Operations Manager at Secret Sauce Agency, a SaaS-based company, where I managed daily operations in a fast-paced, digital-first environment. My responsibilities included process automation, performance tracking, client onboarding & delivery workflows, and operational scalability. I worked closely with product, marketing, and customer success teams to streamline internal systems, improve service delivery, and support sustainable growth in a subscription-based business model. With hands-on experience spanning software operations and industrial manufacturing, I bring a unique perspective that blends structure, data-driven decision-making, and practical execution. I excel at building operational clarity, improving team accountability, and supporting leadership with actionable insights that drive efficiency, profitability, and customer satisfaction.