Hire the Best Technical Support Specialists
in Egypt

With over 5 years of experience as a Technical Support Specialist, I have developed a robust skill set in programming, debugging, and troubleshooting. My expertise includes effectively tracking the root cause of issues and implementing solutions, whether dealing with basic Level 1 technical problems or more complex technical challenges, such as operating systems, code bugs, and more. In addition to my technical skills, I hold a Cloud Practitioner badge and am currently working towards obtaining my Solutions Architect certification, along with other cloud certifications. As a freelancer, I am not limited to cloud technologies alone; I continually expand my range of skills to adapt to various technical needs and projects. My passion for continuous learning and self-improvement drives me to stay updated with the latest advancements in technology and to deliver innovative solutions across a wide variety of technical domains.

STATEMENT Customer Service & Technical Support Specialist with experience supporting customers across e-commerce, technology, telecommunications, and the automotive industry. I have worked with Amazon Germany, Microsoft Xbox Germany, Vodafone, Autodoc, GSF Car Parts, and MIWA/Snapbuy Shopify, providing professional customer support in German and English via email, chat, and phone. My expertise includes technical troubleshooting, order management, delivery support, returns and refunds, account assistance, and customer issue resolution. I am committed to delivering exceptional customer experiences through strong communication, problem-solving skills, and a customer-focused approach.

I've spent 7+ years managing enterprise Microsoft environments and leading technical support teams at a Microsoft Delivery Partner. I've worked across Microsoft 365, Intune, Dynamics 365 Finance & Operations, Copilot, and hybrid identity setups — and I bring the kind of hands-on depth that comes from resolving real production issues daily. Here's what I can help you with: ✅ Microsoft 365 Administration — Exchange Online, SharePoint, Teams, Viva tenant setup and optimization ✅ Intune & Endpoint Management — Device enrollment, compliance policies, app deployment, and lifecycle management ✅ Identity & Access Management — Entra ID (Azure AD), Conditional Access, MFA, RBAC, SSO, and hybrid identity ✅ PowerShell & Automation — Microsoft Graph API scripting for bulk provisioning, reporting, and policy deployment ✅ Dynamics 365 F&O Support — Configuration, troubleshooting, and user training ✅ Security & Compliance — Microsoft Defender for Endpoint, DLP, retention policies, compliance configuration ✅ Copilot & Modern Workplace — Deployment guidance and training for Copilot, Viva, Designer, and Clipchamp Why clients choose to work with me: → I reduced resolution times by 25% and improved customer satisfaction by 30% in my team lead role → I hold Microsoft 365 Administrator Expert, Endpoint Administrator Associate, AZ-900, and Dynamics 365 certifications → I founded Unified Hive, delivering M365 and Azure solutions to clients across multiple countries → I don't just configure — I document, train your team, and build automation so you're not dependent on me long-term My typical projects include: Tenant setup and migration (Exchange, SharePoint, Teams) Intune deployment from scratch or optimization of existing setup Entra ID / Azure AD configuration (Conditional Access, MFA, user provisioning) PowerShell automation scripts for reporting and bulk operations Security hardening and compliance configuration Technical consulting and architecture review I'm responsive, thorough, and I communicate clearly. Let's talk about your project.

I am an experienced Cold Caller and Customer Service professional with solid expertise in the US Real Estate market. Over the past two years, I worked as a Cold Caller, generating qualified leads, nurturing prospects, and supporting sales pipelines for multiple real estate investors and agencies. I also have 4–5 months of experience in Acquisitions, where I handled seller communication, appointment setting, follow-ups, and deal coordination. In addition, I worked in Business Development, helping grow client portfolios, improving outreach strategies, and maintaining strong client relationships. My background in Customer Service strengthens my ability to communicate clearly, resolve issues efficiently, and deliver a positive client experience. I am reliable, organized, and results-driven, with strong communication skills and the ability to work under pressure while meeting performance targets.

Technical Support Engineer with 6 years of experience working with Microsoft 365, hybrid environments, and Office 365 migrations. You get clear troubleshooting and real fixes for Exchange/Exchange Online , Azure AD, mail flow, and security issues. I support mailbox and tenant migrations with low downtime and clean handover with detailed documentation for every case, change, and migration. I work closely with other teams to resolve complex cases. I care about clear communication, root cause analysis, and leaving systems stable after every interaction.

I'm a technical support specialist in Microsoft 365 products; I have more than 5 years of experience in this field where I helped many customers overcome challenges and problems they faced and helped them achieve their duties. I'm experienced in: Microsoft Office (Word, PowerPoint, Excel) Microsoft Outlook Azure Active Directory Exchange Online MS Teams and SharePoint Online Active Directory Federation Services DNS