Hire the Best Technical Support Specialists
in Egypt

With over 5 years of experience as a Technical Support Specialist, I have developed a robust skill set in programming, debugging, and troubleshooting. My expertise includes effectively tracking the root cause of issues and implementing solutions, whether dealing with basic Level 1 technical problems or more complex technical challenges, such as operating systems, code bugs, and more. In addition to my technical skills, I hold a Cloud Practitioner badge and am currently working towards obtaining my Solutions Architect certification, along with other cloud certifications. As a freelancer, I am not limited to cloud technologies alone; I continually expand my range of skills to adapt to various technical needs and projects. My passion for continuous learning and self-improvement drives me to stay updated with the latest advancements in technology and to deliver innovative solutions across a wide variety of technical domains.

Iam a Customer Service/Technical Support specialist proficient in multilingual Tier 1 and Tier 2 assistance for diverse clients. Demonstrated excellence in Microsoft 365 troubleshooting, Google Workspace support, and Microsoft Intune / Entra ID / Azure consistently resolving 25-30 tickets daily while maintaining a user satisfaction rating above 95%. Skilled in AI prompt engineering and advanced technical tool utilization to optimize workflows in high-volume environments. Expert in problem-solving, ticket management, and multilingual communication (German, English, Arabic), delivering responsive and effective tech solutions. 💼 𝗞𝗲𝘆 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: - Troubleshooting PCs, Macs, and peripherals (printers, scanners, headsets) - Microsoft 365 support (Outlook, Teams, OneDrive) - Google Workspace troubleshooting including Gmail, Drive, Meet, and admin console support - Resetting passwords, account unlocks, and BitLocker key recovery - Support via ServiceNow with experience in Microsoft Intune, Active Directory, and Google Admin Console- End-to-end ticket management, including escalation when needed - AI prompt engineering including workflow optimization, knowledge base automation, and productivity improvement - Advanced use of AI tools including ChatGPT, Microsoft Copilot, and Eliza for technical support and business solutions Strengths and Skills: • Proficient in multilingual communication (German, English, Arabic) to support diverse clients. • Expertise in Microsoft 365 technical support (troubleshooting, advisory, and reactive solutions). • Strong problem-solving skills for complex IT issues with a customer-focused approach. • Quick response and resolution of technical challenges to ensure minimal downtime. - Consistently resolve 25–30 tickets per day - Maintained a 95%+ user satisfaction rating across all channels In my current role as a Service Desk Technician, I engage with a wide range of users — from startups to enterprise clients — and adapt to evolving tools and workflows with ease. My approach combines technical know-how with a people-first attitude, ensuring both speed and satisfaction in every interaction. I’m actively seeking a long-term, part-time opportunity to provide remote technical support and help businesses run smoothly. Let’s connect — I’d love to discuss how I can support your team.

I have experience in IT and networking and hardware that expands to 10 years as personal projects and endeavors and in work time, I currently work with Office 365® support being trained in every aspect and technology related to Office 365® and the services provided over the 365 with its various integrations and platforms as Skype for Business, Exchange, SharePoint Online & Office 365 with key supporting technologies such as Active Directory, DNS, DHCP and Forest Synchronization. What's important to me is building, maintaining and excelling in a lasting partnerships with honest, reliable clients who are in looking for a freelancer to provide consistent, timely and efficient results, communicating well at all stages & thus someone they can repeatedly rely on for their cloud IT specific needs.

Six years supporting Microsoft's enterprise customers on Exchange Online as a Premier Support Engineer - including CritSit, Microsoft's highest-priority support tier, where the outages and failed migrations land after everyone else has tried. Fifteen years in IT overall. Now I bring that directly to your environment. WHAT I DO - Migrations: Google Workspace, Exchange, IMAP, cPanel, Zoho and GoDaddy to Microsoft 365. Hybrid deployments and staged cutovers with full coexistence. - Mail flow: broken routing, connector problems, transport rules, and messages disappearing between systems. - Deliverability: SPF, DKIM and DMARC configured in the right order and staged to enforcement, not switched on blind. - Identity and security: Entra ID, MFA, Conditional Access and tenant hardening. HOW I WORK I plan the cutover before I touch anything, protect mail flow throughout, and hand over documentation you can actually use. No guesswork. If something cannot be fixed the way you are hoping, I will tell you before you pay me rather than after. Message me your problem and you will get a clear plan back within hours.

⭐⭐Looking for accurate, reliable, and culturally translation? You’re in the right place.🤝💰 I am a professional Hebrew, Arabic, English, Yiddish, and Aramaic linguist, translator, interpreter, customer service specialist, and sales professional with over 6 years of experience. My expertise includes medical interpretation (OPI, VRI, consecutive, and simultaneous), translation, localization, proofreading, customer service, and sales. My experience includes Semitic Languages and the Jews culture & literature , Biblical Hebrew, religious Jewish texts and traditions, and classical linguistic sources including the Bible, client retention, and business development. I also have strong contextual knowledge of the Arab–Israeli conflict and worked with international organizations in healthcare, technical support, AI language evaluation, customer service, and sales, helping clients communicate effectively across languages and cultures. My strengths include accuracy, cultural awareness, strong communication and negotiation skills, attention to detail, problem-solving, and a commitment to delivering high-quality results. Whether you need translation, interpretation, customer support, sales assistance, localization, or language consulting.

Experienced customer service representative with excellent communication skills. Clear English Accent. Over 3 years of experience, I have responded to client concerns and acquired the necessary knowledge to adapt to each opportunity. I specialize in: ✅ Live chat, email, and phone support ✅ SaaS platform troubleshooting (e.g., domains, DNS, website builders) ✅ E-commerce customer care and refund handling ✅ CRM tools ( Zendesk, Slack, Asana, Twilio, Google Workspace) ✅ Escalation handling and customer retention ✅ QA, training, and performance feedback Typing speed is 60 words per minute. High-speed internet and an extremely results-driven mindset.