Hire the Best Chat Support Specialists
in Egypt

10+ years of professional experience — 6+ years in technical/IT support, plus a background in administrative & document coordination. Currently at Huawei Technologies (2 years) supporting the full consumer product range (smartphones, laptops, tablets, wearables, audio, routers) across 15+ MEA countries — 30,000+ cases resolved, 92%+ CSAT. What I bring: Presales & aftersales technical support Order tracking, refunds, payments & delivery follow-up Account & access support (password recovery, account issues) High-volume, SLA-driven multi-channel support: chat, email, ticketing Currently studying Zendesk & Shopify (self-paced, hands-on) Fluent Arabic & English Fast learner, reliable, deadline-driven. Let's talk about your support needs.

With a strong foundation in customer service and leadership, I bring years of experience working at globally recognized companies like Vodafone UK, Optimum, and Amazon. My career showcases a proven ability to elevate customer satisfaction, mentor teams, and achieve operational success. Professional Highlights Optimum: Customer Service Representative; answered billing-related questions, explain charges, and help resolve payment issues, assisted customers in making payments, setting up auto-pay, or updating payment methods, worked with internal departments to verify service usage and resolve billing-related service issues, and helped implement promotional billing offers or changes in pricing plans. Vodafone UK: Customer Service Representative; began as an early-life retention agent, quickly mastering multiple departments before earning a promotion to Team Leader. I led a team of 21 agents, ensuring high-performance standards and seamless operations. Amazon: Retail Representative; delivered comprehensive retail support, mentored new hires from my second month, and facilitated seamless onboarding processes. Then, was promoted within three months to a Team Manager to oversee 25 agents. I focused on optimizing team performance and ensuring exceptional customer satisfaction scores. Tom's Pest Control: Sales & Customer Support Representative; assisted London-based clients by resolving concerns efficiently, achieving a remarkable 40% sales conversion rate, and managing payment collections and review rectifications. Scooply: Customer Success Manager; I am the main point of contact for new clients after the sale is closed. I gather all the necessary training materials, SOPs, recipes, manuals that will be transformed into "scoops.", monitor how employees are using the app, and regularly check-in with the client's management to discuss the progress, show the value the platform is providing, and resolve any issue quickly and effectively, often by collaborating with internal teams like product or technical support. Why Work With Me? My expertise lies in enhancing customer experiences, improving satisfaction levels, and ensuring operational efficiency. I am adaptable, results-driven, and committed to delivering value to every project. Feel free to reach out if you're looking for an experienced customer service professional to support your goals.

🇳🇱 Need fluent Dutch customer support that converts, retains, and actually sells? I've run outbound telemarketing campaigns for VodafoneZiggo, led Dutch-speaking teams at Zalando NL, handled 110+ daily contacts at Vandenborre, delivered Microsoft 365 admin support to Dutch-speaking B2B clients, and provided 5-star technical support for Samsung — all remotely, all at scale. With 8+ years across customer experience, BPO operations, technical support, quality assurance, and team leadership, I bring senior-level expertise to every project — whether you need a single reliable Dutch agent or a fully managed multilingual support operation. WHAT I DELIVER: → Dutch & multilingual inbound/outbound support (phone, email, live chat) → Outbound sales & telemarketing campaigns in Dutch (acquisition, upsell, retention) → Microsoft 365 admin support for Dutch-speaking B2B clients (Exchange Online, SharePoint, Teams, OneDrive) → Technical support & troubleshooting (telecom, e-commerce, SaaS) → Shopify & e-commerce customer support (order management, returns, escalations) → QA auditing, KPI tracking, agent coaching & performance reporting → CRM management via Zendesk, Salesforce, HubSpot & Freshdesk → Team Leader & operations management for remote BPO teams → Customer service outsourcing setup for Dutch & European markets WHO I'VE WORKED WITH: Zalando NL · VodafoneZiggo (outbound sales & telemarketing) · Microsoft 365 (B2B Dutch) · Samsung · Vandenborre WHY CLIENTS CHOOSE ME: ✔ Native-level Dutch (C2) + fluent English (C1) + Arabic — rare combination for EU & MENA markets ✔ 5.0 rating across all Upwork jobs — zero compromises on quality ✔ I don't just handle tickets — I improve your entire support operation ✔ Fast onboarding, async-ready, European timezone aligned ✔ Founder of OutsourcePartner.nl — I understand your business, not just your inbox Whether you're a Shopify brand scaling Dutch support, a SaaS startup entering the Netherlands or Belgium, a telecom company running acquisition campaigns, a B2B company needing Dutch Microsoft 365 admin support, or an agency needing a senior remote operator — let's talk. 👉 Message me and I'll respond within a few hours.

Tired of freelancers who ghost you or copy-paste replies? I deliver reliable, long-term Shopify email/chat support, handling orders, returns & refunds with a human touch. Available to work US business hours (9 AM–5 PM EST) As a bilingual customer support specialist, I bring empathy, problem-solving, and genuine care to every conversation, plus hands-on Shopify operations experience to keep your store running smoothly behind the scenes. ✅ Customer Service Skills: Consistent, on-brand tone Professional, friendly replies across multiple channels: live chat, email & social media Flagging repeat issues to solve problem at the core Order tracking, returns, exchanges inquiries Product & service inquiries De-escalation and conflict resolution for frustrated customers Order issue resolution & escalation to the right team when needed Product recommendations aligned with your brand guidelines Response time within 10 minutes Handling 100+ inquiries per day, comfortable with high volumes Experience in Shopify admin operations Social media customer care ✅ Software knowledge: CRM & helpdesk / ticketing software: Zendesk , Gorgias, Zoho desk, Commslayer Google Workspace Shopify admin Wordpress Woocommerce Etsy ✅ Languages Strong English written & verbal communication Native Arabic speaker I am experienced in remote job roles, able to work independently, follow guidelines & SOPs. I am interested in long term roles. Your customers deserve to feel heard, and your store deserves to run smoothly behind the scenes. I'd love to help with both! Send me a message and let's get started.

10+ years in Customer Success, Account Management, and Support, helping businesses improve client experience and boost retention. I've worked with global teams across the full customer lifecycle: onboarding, account management, issue resolution, renewals, and churn reduction. Recently supported HR tech clients with onboarding, payroll inquiries, and escalations. ✔ Customer Success & Account Management ✔ Onboarding & Relationship Management ✔ Retention & Churn Reduction ✔ Zendesk, Salesforce, Asana, ClickUp, Trello ✔ Email, Chat & Ticket Support ✔ English & Arabic Support Asana Workflow Specialist Certified—great fit for startups needing versatile, process-driven support. Let's talk about how I can help your team retain and grow happy customers.

Ready to WOW your customers and boost your brand reputation? With over 10 years of experience in customer support, I’m here to make it happen! I specialize in multilingual support (English & German) across live chat, email, phone, and "message us" channels, delivering fast, friendly, and professional assistance that keeps customers coming back. I have extensive experience working with e-commerce businesses, helping them create seamless support experiences that build trust and drive sales. From startups to top brands like Amazon, I’ve supported diverse teams using leading platforms such as Shopify, Zendesk, Gorgias, Freshdesk, Salesforce, and more. Alongside my customer service expertise, I bring a strong technical background, including experience supporting AI solutions for Microsoft, which allows me to quickly understand complex products and guide customers with clarity and confidence. What sets me apart? A passion for problem-solving, an eye for detail, and the drive to turn every interaction into a positive one. If you’re looking for someone who cares about your customers as much as you do, let’s connect—I’d love to help you take your support to the next level!