Hire the Best Chat Support Specialists
in Egypt

STATEMENT Customer Service & Technical Support Specialist with experience supporting customers across e-commerce, technology, telecommunications, and the automotive industry. I have worked with Amazon Germany, Microsoft Xbox Germany, Vodafone, Autodoc, GSF Car Parts, and MIWA/Snapbuy Shopify, providing professional customer support in German and English via email, chat, and phone. My expertise includes technical troubleshooting, order management, delivery support, returns and refunds, account assistance, and customer issue resolution. I am committed to delivering exceptional customer experiences through strong communication, problem-solving skills, and a customer-focused approach.

Ready to WOW your customers and boost your brand reputation? With over 10 years of experience in customer support, I’m here to make it happen! I specialize in multilingual support (English & German) across live chat, email, phone, and "message us" channels, delivering fast, friendly, and professional assistance that keeps customers coming back. I have extensive experience working with e-commerce businesses, helping them create seamless support experiences that build trust and drive sales. From startups to top brands like Amazon, I’ve supported diverse teams using leading platforms such as Shopify, Zendesk, Gorgias, Freshdesk, Salesforce, and more. Alongside my customer service expertise, I bring a strong technical background, including experience supporting AI solutions for Microsoft, which allows me to quickly understand complex products and guide customers with clarity and confidence. What sets me apart? A passion for problem-solving, an eye for detail, and the drive to turn every interaction into a positive one. If you’re looking for someone who cares about your customers as much as you do, let’s connect—I’d love to help you take your support to the next level!

I'm a bilingual (English/Arabic) Sales Closer and Customer Experience Specialist with 7+ years handling customers across every channel — outbound calls, inbound calls, live chat, and email/ticketing. I close deals, resolve issues, and retain customers, with the same results whether I'm on the phone or in a chat window. What I bring: Omnichannel coverage — Comfortable running outbound sales calls, taking inbound support calls, and managing live chat, email, and ticket queues, often within the same role. Adaptable across channels — Comfortable switching between a call, a chat, and a ticket in the same shift without losing tone, accuracy, or pace — clients get the same reliability no matter how they reach me. Sales closing — Closed new lines, port-ins, device upgrades, and TV/FTTH bundles for a major telecom brand, hitting a 100% customer survival rate across multiple weeks and a 47.8% peak account yield. High-volume chat & pre-sales — On a recent e-commerce contract, personally handled 51.2% of a 3-agent team's total message volume, with a 42-second average first-reply time. Speed & quality together — Recorded a 108.6-second average handle time (lowest on a 6-agent team) while holding a perfect 10/10 QA score and CSAT up to 100%. Consistency under pressure — Delivered a perfect NPS of 100 across 40+ separate reporting periods at Vodafone, ranking #1 in team for cumulative NPS and #1–2 for lowest AHT throughout — across both call and chat queues. Full customer lifecycle — Pre-sales, closing, appointment setting, onboarding, retention, and escalation handling, not just one slice of the funnel. Team leadership — Promoted twice (Agent → SME → Team Leader) on the back of sustained top-tier KPIs, so I understand both the frontline seat and what a client/team lead is measuring. Tools & platforms: Salesforce Service Console, Amdocs CRM, Oracle Siebel, Respond-io, Notion, Remedy ticketing, Jira, WordPress/WooCommerce, Slack, Outlook, Gmail, Microsoft Office, Google Sheets.

I have been working as a translator for more than 6 years in various fields. I also have experience in other fields such as marketing, trading, and programming. Company: - Woflow German Menu Onboarding - EPRIS GmbH Customer Support: Épris Fragrances (Perfume) - Lore Store Customer Support: Lore Store (Beauty & Skincare products) - HautGlenz Customer Support, Product & Website reviewer, Operation Management: HautGlenz (Online Retail) Translation & Localization Service: - Mahmoud Salem's Office Translation & Localization - Tech, Medical, Legal, XML Files, and Literary content (Arabic / English ↔ German) - EGY-TLC Volunteer Translator (Arabic ↔ German) - Amara Volunteer Speech-to-Text Interpreter (German) AI Data, Annotation & Transcription: - Oneforma & UHRS Transcription, Annotation, Rating, Translation, LLM Evaluation, App Testing, AI Video & Image Annotation, Proofreading - TCS | E2F Project: German Transcription (QA Specialist) - E2F Project: German Annotation - Welocalize Project: Andromeda Titawin German (Mismatch Rate) Analyze the semantic intent behind the search query

Hi! I'm Amira, a dedicated customer support specialist and virtual assistant with over 4 years of experience helping businesses deliver exceptional customer experiences through professional email, live chat, and administrative support. I specialize in supporting Airbnb hosts, hotels, eCommerce businesses, and startups by ensuring every customer receives timely, friendly, and solution-oriented assistance. My goal is simple: keep your customers happy, your operations organized, and your business running smoothly. Here's how I can support your business: ✔ Email Support ✔ Live Chat Support ✔ Airbnb & Hotel Guest Communication ✔ Reservation & Booking Assistance ✔ Customer Inquiry & Complaint Resolution ✔ Inbox & Calendar Management ✔ Administrative Support ✔ CRM Management (Zendesk, Freshdesk, Crisp Chat & other platforms) ✔ Shopify Customer Support ✔ Order Tracking & Customer Follow-ups ✔ Data Entry & Internet Research I have experience communicating with customers before, during, and after their stay or purchase, resolving issues professionally while maintaining a positive customer experience. I understand the importance of clear communication, quick response times, attention to detail, and maintaining your brand's reputation. Why clients enjoy working with me: • Friendly and professional communication • Fast response time • Excellent organizational skills • Strong problem-solving abilities • Detail-oriented and reliable • Quick learner who easily adapts to new systems and workflows Whether you need someone to manage your customer support inbox, assist your guests, respond to live chats, or provide dependable virtual assistance, I'm ready to become a valuable part of your team. I'm committed to delivering high-quality work, building long-term client relationships, and helping your business grow through outstanding customer support. Let's work together to create an exceptional experience for your customers!

Founded and scaled RCC Outreach, a performance-driven agency delivering cold calling, texting, data sourcing, and customer service solutions. • Managed 250+ campaigns across real estate, business brokerage, water treatment, and digital marketing niches • Designed client-specific workflows, onboarding systems, and CRM structures to improve operational clarity and conversion rates • Oversaw cross-functional teams, ensuring smooth execution across sales, support, and fulfillment • Led internal projects to improve daily efficiency, reduce bottlenecks, and implement performance tracking systems • Partnered with agencies to offer co-branded or white-labeled back-end support at scale With a strong foundation in outreach, I specialize in building systems that improve daily results, team accountability, and client experience across diverse industries.