Hire the Best Customer Support Freelancers
in Egypt

With over 5 years of experience as a Technical Support Specialist, I have developed a robust skill set in programming, debugging, and troubleshooting. My expertise includes effectively tracking the root cause of issues and implementing solutions, whether dealing with basic Level 1 technical problems or more complex technical challenges, such as operating systems, code bugs, and more. In addition to my technical skills, I hold a Cloud Practitioner badge and am currently working towards obtaining my Solutions Architect certification, along with other cloud certifications. As a freelancer, I am not limited to cloud technologies alone; I continually expand my range of skills to adapt to various technical needs and projects. My passion for continuous learning and self-improvement drives me to stay updated with the latest advancements in technology and to deliver innovative solutions across a wide variety of technical domains.

Top Rated Plus Customer Support expert as specialist , team lead and manager with 10+ years of experience delivering high-quality multi-channel support and team leadership across e-commerce and digital platforms. I specialized in travel , SaaS , business , platforms , e-commerce and Shopify customer support and English ↔ Arabic localization, helping businesses improve response times, customer satisfaction, and retention. Throughout my career, I have worked as: • Tier I & II Support Agent • Team Lead (on Upwork projects) • Customer Service Manager (outside Upwork) 🌐 Customer Support & CX Expertise I have worked in roles from Tier I & II Support Agent to Team Lead and Customer Support Manager, across E-commerce, Travel, Mobility, and Logistics industries. Key Services Include: Multi-channel Support: Email, Live Chat, Phone, Social Media Ticket Management & SLA-driven support Order Processing, Refunds, Chargebacks, Escalation Handling Technical Troubleshooting & Customer Retention Team Supervision, QA, Coaching, Training KPI Tracking: CSAT, FRT, AHT, SLA Compliance Workflow Creation & Process Optimization CRM Setup, Automation & Optimization (Zendesk, Freshdesk, Intercom, Salesforce) 🌍 English ↔ Arabic Translation & Localization I provide high-quality translation and localization services for websites, apps, and customer-facing platforms, ensuring accuracy, cultural relevance, and clear communication. Services Include: English ↔ Arabic Translation Website & App Localization UX / Customer-Facing Text Adaptation Proofreading & Quality Assurance ⭐ Why Work With Me Top Rated Plus on Upwork with 10,000+ hours Fluent in English & Arabic (written & verbal) Experienced in customer support, management, and translation/localization Reliable, analytical, and results-driven Fast turnaround with clear, professional communication 💡 What Sets Me Apart Proven track record in team leadership and managing complex support operations Skilled in workflow optimization, KPI compliance, and customer satisfaction improvement Ability to maintain brand voice and quality across languages Experienced in multi-industry support: E-commerce, Travel, Mobility, Logistics

Hello there, this is Ahmed Salem, a native Arabic speaker from Egypt, and a customer support agent and sales specialist with over three years of experience. I've completed over 800 orders on Fiverr and Upwork, earning a 5-star review. I speak Arabic, English, and a little German. One notable client of mine is Clark Football Languages (During the World Cup Qatar 2022). مرحبا! أنا احمد سالم من مصر، طبيب امتياز، ومندوب خدمة عملاء ومبيعات ذو خبرة أكثر من ثلاث سنوات The services that I provide | الخدمات التى أقدمها - Customer support services in English and Arabic | خدمة العملاء باللغة العربية والإنجليزية - Sales agent | مندوب مبيعات - Call center agent | مندوب خدمة عملاء - Live Chat Customer Support | الدعم الفني عبر الدردشة المباشرة - Phone support | خدمة العملاء من خلال الهاتف - Email support | خدمة العملاء من خلال البريد الالكتروني - Medical interpretation | الترجمة الفورية الطبية - Social services interpretation | الترجمة الفورية الخاصة بالخدمات الاجتماعية - OPI interpretation | الترجمة الفورية من خلال الهاتف Experience: Worked as a customer support agent for: - Dermis Institute (A cosmetic clinic in Saudi Arabia) - BYT CNC (A Chinese company) - U2Connect Now (An Internet Service Provider in the USA) - Chauffeur Hub (a delivery company based in the UAE) - Thirmik (E-commerce store) - Cowlendar (Shopify app) - Big Digital Download (Shopify app) - SES-Trading Worked as an interpreter during: -Online meetings for ChooseLove - Family meetings - Research-related meetings - A simulated exam for master's students in Canada - Online meetings for FBS (cryptocurrency-related) - Online meetings for identity verification purposes - Business-related online meetings Why would you work with me? - English fluency - Native Arabic speaker from Egypt - A1 - A2 level of German - Extensive experience in customer support and sales - Proficient with CRM tools like Zoho, LiveHelpNow, Gorgias, and Zendesk. Orka, Kommo, etc - Proficient with tools like Notion, Clickup, Slack, Google Sheets, and Google Workspace. I also worked as an interpreter for LifeLine UK, where I received calls from various UK organisations, including job centres, Universal Credit, GP surgeries, hospitals, NHS services such as the smoke-free clinic, the Home Office, and the local council. Feel free to message me for more details.

I am a highly regarded freelancer, known for delivering top-rated service. With over 3 years of professional experience as a Customer Service Specialist, I have honed my skills and expertise in various areas. My relevant experiences include proficiency in ticketing solutions such as Zendesk and Freshdesk, as well as handling phone support. I have a strong background in customer retention, dispute resolution, client onboarding, and utilizing ticketing solutions like Gorgias, Gmail, and Reamaze. Additionally, I am adept at email handling, looking up customer order information on Shopify, order tracking, issuing refunds, and managing social media and live chat interactions through platforms like Facebook, Instagram, and various CRM tools. With my extensive experience in the customer service field spanning over three years, I possess the knowledge and skills necessary to provide exceptional customer support. I consistently maintain a positive attitude towards both customers and remote team members, ensuring a harmonious work environment. I am proficient in managing PayPal disputes and utilizing communication platforms like Slack and Asana. Furthermore, I prioritize effective communication with upper management by providing regular updates on team performance. I am excited about the prospect of working with you and utilizing my skills to provide exceptional customer service.

I understand how important trust is when starting with a new freelancer. That’s why I always offer my first week of work completely free — no commitment, no pressure — simply to give you full confidence that I can meet your expectations. A little bit about my Journey : I never imagined I’d become a full-time freelancer working completely remotely — yet here I am, turning my home into a productive workspace and loving every step of the journey. Recently, I earned two badges on Upwork and achieved TOP_RATED STATUS with a 94% JOB SUCESS Score — a reflection of my commitment to delivering high-quality work and ensuring client satisfaction, whether the task is routine and repetitive or dynamic and business-critical. I’ve worked across various industries including E-commerce, Banking, Airlines, and Telecommunications. I’m proficient with tools like Microsoft Office, Google Workspace, Zendesk, and much more — always focused on efficiency, accuracy, and value to support your business in any of the below areas : Virtual Assistant Admin Support Financial Data Entry Manual Testing ( Tester ) Payroll Management Expense Tracking Spreadsheet Management Google Sheets Excel Reports Bookkeeping Support Invoice Processing LinkedIn Research Web Research Market Research Data Collection Arabic Translation Arabic English Bilingual Arabic Virtual Assistant Gulf Market Research Saudi Arabia UAE Business Research Arabic Content Localization Arabic Customer Support Ecommerce Translation Data Entry Product Listing Translation Amazon UAE / Noon Product Listing Management Order Processing Shopify Admin Support I'm confident in my ability to support and grow your business, and you can always see the quality of my service before committing. Let’s connect — I’d love to contribute to your success.

I have been working as a translator for more than 6 years in various fields. I also have experience in other fields such as marketing, trading, and programming. Company: - Woflow German Menu Transcriber Specialist - EPRIS GmbH Customer Support: Épris Fragrances (Perfume) - Lore Store Customer Support: Lore Store (Beauty & Skincare products) - HautGlenz Customer Support, Product & Website reviewer: HautGlenz (Online Retail) Translation & Localization Service: - Mahmoud Salem's Office Translation & Localization - Tech, Medical, Legal, XML Files, and Literary content (Arabic / English ↔ German) - EGY-TLC Volunteer Translator (Arabic ↔ German) - Amara Volunteer Speech-to-Text Interpreter (German) AI Data, Annotation & Transcription: - Oneforma & UHRS Transcription, Annotation, Rating, Translation, LLM Evaluation, App Testing, AI Video & Image Annotation, Proofreading - TCS Project: German Transcription (QA Specialist) - E2F Project: German Annotation