Hire the Best Phone Support Agents
in Egypt

Hi , 👋 😀 My name is Taha Nabil. I am a multilingual professional fluent in Italian, English, and Arabic. University & degree ✅️ I hold a degree from Cairo University and an Italian language certification (CILS C1) from the University of Siena, which allows me to communicate professionally with Italian-speaking clients and customers. *️⃣ Experiences ✅️ E-Commerce Italian and English support services & social media I worked for three years at Amazon as an Italian Chat Support Specialist, handling pre-sale and after-sale inquiries, B2B support, and assisting customers through chat and social media channels. During this period, I consistently maintained high performance, received official High Performance recognition, and was promoted to support quality-related tasks to help maintain service standards and customer satisfaction. 🏴 In addition to my work at Amazon, I also worked as a freelance Italian Chat Support agent for several international e-commerce websites, including platforms such as Zaful, Rose Gold Sale, and similar online stores. Through this experience, I developed strong expertise in handling e-commerce customer issues and managing customer communication efficiently. ✳️After that, I worked for approximately four years as a freelance Italian Customer Support Specialist for the international furniture e-commerce company vidaXL in the Netherlands. In this role, I handled multiple communication channels including ( Italian phone support, chat support, email support, and social media support). My responsibilities also included B2B customer support, assisting business clients with orders, logistics coordination, and shipment-related issues. Through this experience, I developed strong expertise in European logistics processes, including working with Italian customs procedures, handling VAT-related questions, refunds, and supporting customers with tax-related inquiries related to European transactions. 🏁 Platforms & CRM During these roles, I gained extensive experience using customer support and collaboration tools such as Zendesk, Jira, Slack, and OMS systems, with around six years of experience working with Zendesk in particular. ✅️Technical experience I also have strong experience in technical customer support. I worked as a Technical Chat Support agent for Samsung through Sykes, where I handled troubleshooting and guided customers step-by-step to resolve device issues or refer them to service centers when necessary. I also worked as an Italian Technical Support specialist for Realme devices, assisting customers with troubleshooting for smartphones, IoT devices, and accessories. In addition, ✅️ Sales experience I have experience in e-commerce sales, including recovering abandoned carts, managing orders and shipments, and assisting customers through WhatsApp sales channels. I also participated in promoting online exhibitions for Italian food and beverage companies through outreach and networking on LinkedIn and other professional platforms. ✅️Data Stewart and product translate experience Regarding data-related roles, I worked as a Data Steward and Data Entry specialist. My responsibilities included verifying and analyzing data provided by clients, contacting hospitals and different organizations to validate and enrich the data, and ensuring that the information collected was accurate and reliable. I also worked on product data management and translation, translating product descriptions from English into Italian for website listings. I am reliable, detail-oriented, and committed to delivering high-quality work while meeting deadlines. I would be happy to discuss how I can support your project.

I am an experienced customer service agent, whether you are trying to handle the requests of your customers, have them updated to your products and services or have your database up to date, I will be glad to assist you in fulfilling your goals, so that you will be able to represent and expand your business. I can assist in: • Answering inbound calls as well as making outbound ones. • Communicating with customers in written via chat and emails. •Entering and updating data.

I am an Experienced Customer Support Specialist with over 16 years of experience in customer service. I have developed excellent communication skills, strong problem-solving abilities, and a proven record of delivering fast, accurate, and empathetic support that keeps customers satisfied. I also have a strong background in handling customer inquiries and resolving issues through live chat, email, and phone support. What I can help you with: Live Chat & Email Support Ticket Management (Zendesk, Freshdesk, Intercom, etc.) Technical Support & Troubleshooting CRM Tools & Data Entry Conflict Resolution & Customer Retention I understand that customer experience is key to your business success, and I always go the extra mile to ensure clients and their customers are happy. Let’s work together to build trust, improve response times, and create a seamless support experience.

I'm a graduate of the faculty of languages. I'm a fluent Italian and English speaker. Ever since I was a child, I’ve always had a genuine interest in people and a gift for communicating with all kinds of different folks. That, and my undying love for productivity and organization, is what I would bring to the table for you. I have a great experience in the administration field, Email marketing, social media care at beIN SPORTS channels with the Italian and English language, and an educational experience in the Italian language. I have a great experience in the chat customer care field with the most famous Italian companies like Amazon.it and Uber Eats Italy. 🏆 Full of energy and ready to hustle under pressure, I am an experienced communicator, always striving to deliver the best service in a variety of fields. 🏆

I am experienced in real estate cold calling, outbound calls, inbound calls, and filling out forms. I intentionally target a smaller select group of clients that I can work with closely so we get the exact results you're looking for, without you having to struggle every step of the way. I have many experiences in different fields; - Operation manager at dial expert (present) - Freelance Social media moderator at IA Colorado & IA Texas - Telemarketer at Islamic Educational Promotion campaign - Sales Lead Generator at Ideal Concepts. - Team Leader at ACA Account - Telemarketer at GNI "medical insurance" - Quality control assistant at Fantastic Services - Sales Agent at Fantastic Services "UK Account" - Telemarketer for medical campaigns at RV outsourcing - Billing Advisor at Optimum Intelcia - Customer Service Rep. at U.S. Centers (Optimum) - I worked as a science teacher at Roots language school (2020-2021) WHY YOU CHOOSE ME? *I focus on providing value to all my clients to earn their trust. *I like to give more than what I expect to receive. *Treat everyone with respect understanding all situations. *Hard-worker. *Quick-learner. *Self-motivated. *Willing to learn new stuff So if you're looking for a motivated safe set of hands to help you with the weight of this project and work with you to get the job done right, then let's have a chat.

-An experienced and senior customer service representative with experience of over 7 years in international companies. (on site and remotely) -Quadrilingual French, English, Spanish and arabic -Really good at handling multiple contacts at once (calls, chats and e-mails) -Fast and ambitious learner Hello! Here's a small overview about me. I'm really interested to build up a long partnership and collaboration with my clients as i'm free and available to work in the customer service and support field. I'm experienced as I've been in this field for more than 7 years now handling calls, chats and emails. I'm professional as a customer service representative and think i'm the best you could choose for a job. I speak French, English, Spanish and Arabic so most of the customers' questions will be answered with no language barrier problems. I'm free to work on demand. I'm motivated by the idea to work in this field as I loved my previous jobs and excelled and enjoyed doing it. I'm waiting for your collaborations so that we could discuss work terms and when to start. I'm available right away! :)