Hire the best Help Desk Technicians
Check out Help Desk Technicians with the skills you need for your next job.
- $35 hourly
- 4.9/5
- (18 jobs)
"Teamwork is the ability to work together towards a common vision. It is the fuel that allows common people to attain uncommon results." - Andrew Carnegie Hello there! My name is Erick. I am a passionate IT professional since 2010 with experience in providing customer and technical support to different Fortune 500 US-based companies. These companies include (Dell Computers, Coca-Cola IT Helpdesk, Sport Clips- Salon Ultimate and a few MSP companies). I've worked as a Senior Remote Desktop/Network Engineer for several MSP companies based in the US, Canada and Australia. Qualification Highlights: Datto Certified Practitioner in RMM Datto Certified Practitioner in Autotask PSA Datto Certified Deployment Specialist in Continuity Datto Certified Deployment Specialist in RMM Datto Certified Practitioner in Networking ConnectWise Manage 101 User Connectwise Automate 101 User Connectwise Control 101 User IT Glue Certified Professional: User Level 1 Threatlocker Ringfencing CyberHero CompTIA A+ ITIL V3 Certified Lean Six Sigma Yellow Belt Since I started working as an IT professional, I have gained IT knowledge in: Ticketing system: - Datto AutoTask PSA - Halo PSA - Connectwise Manage - Syncro MSP - Atera MSP - Jira - RepairShopR - Freshdesk - Zoho Desk - Zendesk - ServiceNow - Siebel / Dellserv RMM: - Syncro MSP - Atera MSP - NinjaOne RMM - Datto RMM - Connectwise Screenconnect - Solarwinds RMM - LogMeIn Central Remote Control software: - Splashtop - LogMeIn - Anydesk - GoToAssist - BOMGAR - TeamViewer - Solarwinds N-Able MSP Anywhere KB Management System: - IT Glue - Hudu - Service Now KB - Jira Confluence - Atera KB - Syncro KB Phone System: 3DUC 3CX SASBOSS ACCESS4 Password Manager: Password Boss Bitwarden NordPass Keeper Bitwarden Lastpass 1Password MDM: O365 Admin Microsoft Azure AD Microsoft Entra Microsoft Intune Windows 365 CIPP Email Data Backup: Dropsuite Datto Backupify Acronis Cyber Protect Clous Backup N-AbleCive Data Protection Veeam Backup for O365 Avanan Email Security Service: Cofence Mail Protector Proofpoint GraphUs Ironscales Cydef Mailguard MDR/EDR/XDR platform: Todyl EDR Datto EDR Rocket Cyber SAAS alerts Huntress Augmentt Cloud Controlled Networking: Cisco Meraki Microsoft Intune Privatise VPN Tailscale Backup Solutions: - Acronis Cloud Backup - Veeam - FABS Backup - N-Able Backup Console - Carbonite - Box / Dropbox - OneDrive - Shadow Protect - Nakivo Backup AV, Firewall, and anti-spam: -Threatlocker - Autoelevate - Sonicwall - Fortinet - ESET - Sophos - Malwarebytes - Todyl - Webroot - Sentinel One - Galactic Scan File-Sharing: - One Drive - Dropbox - Sharepoint - Google Drive / Drive Filestream Database Servers: - Microsoft SQL Server 2019 - Microsoft SQL Server 2008 My troubleshooting skills are but are not limited to: - Windows / Mac basic and advanced troubleshooting - Gsuite administration / Migration - Zoom administration / Migration - O365 administration / Migration - Microsoft Entra administration - Windows 365 Administration - Microsoft Intune Management - VM administration - Online/Cloud Backup Management (Acronis) - Image Backup (Veaam) - Synology NAS backups administration - QNAP NAS backups administration - Unifi/Ubiquiti device administration - Active Directory Management - Server Administration - Patch Management - Virus monitoring and removal - Advanced Windows and Mac Hardware troubleshooting and maintenance - Multi-function Printer setup and troubleshooting - Software installation and compatibility troubleshooting - File or folder permission management - Basic Network Troubleshooting - Firewall /Router Setup - Port forwarding, Wireless configuration, MAC filtering, Firewall - Password Manager administration - MFA administrationHelp Desk Technician
Server AdministrationManaged ServicesNetwork EngineeringmacOSSystem AdministrationIT ManagementMac OS X AdministrationRemote IT ManagementIT SupportHelpdeskCustomer SupportDesktop SupportTechnical SupportPhone SupportEmail Support - $15 hourly
- 5.0/5
- (6 jobs)
Experienced in: SaaS - Customer Experience Platform (Gift cards / loyalty, Online Ordering) Multiple CRM platforms and other remote tools. Windows and Mac troubleshooting Graphics design/editing Active Directory Google Admin Okta managementHelp Desk Technician
Customer ServiceUS English DialectCanvaTicketing SystemSalesforceHelpdeskTechnical DocumentationOKTATechnical SupportHardware TroubleshootingCustomer Support PluginIncident ManagementTroubleshootingLogo DesignEmail Support - $25 hourly
- 4.9/5
- (62 jobs)
"As an experienced IT professional with over 6 years of hands-on experience working with Managed Service Providers (MSPs), I specialize in optimizing IT operations using ConnectWise Automate (LabTech) and NinjaOne RMM. I have a deep understanding of both platforms and can help streamline your workflows, enhance system monitoring, and automate routine IT tasks for greater efficiency. Key Skills and Expertise: ConnectWise Automate (LabTech): Custom script development to automate tasks and improve operational efficiency. Configuration of monitor sets and alerts for proactive system monitoring. Integration with other PSA tools, ensuring a seamless flow of information between systems. Support for device management, patch management, and client monitoring. NinjaOne RMM: Setup and Configuration: Deploy NinjaOne agents and configure policies to suit your environment. Automation & Workflow: Automate software deployments, patch management, and system monitoring to reduce manual workload. Custom Scripting: Write scripts for automating routine tasks, enhancing speed and consistency in IT management. System Monitoring & Alerts: Create custom alerting systems for real-time monitoring, ensuring rapid response to issues. Why Choose Me? With a strong background in MSP environments, I am dedicated to improving operational workflows, reducing downtime, and delivering cost-effective IT solutions. I offer tailored approaches that integrate CW Automate and NinjaOne RMM into your existing infrastructure, ensuring that both platforms work together seamlessly. Let me help you automate repetitive tasks, monitor your systems in real-time, and optimize your IT operations to ensure greater productivity and efficiency."Help Desk Technician
Microsoft Hyper-V ServerHardware TroubleshootingAutomated MonitoringBackup AdministrationConnectWise AutomateHelpdeskSystem AdministrationMicrosoft Active DirectoryMicrosoft Windows PowerShellDHCPSystem MonitoringMicrosoft AzureWindows Server - $20 hourly
- 5.0/5
- (8 jobs)
I'm a senior customer service professional, with more than 12 years of working experience as a customer and technical support supervisor and manager. I am dependable and detail-oriented, I excel at completing projects within time and budget constraints. I am a highly motivated, confident and dedicated individual. ✅ Bilingual English and Arabic. ✅ 9 years of proven experience. ✅ 100% commitment to deadlines. ✅ Using most of the known software in the field, such as Intercom and zendesk. ✅ Communication on the go. ✅ Experience with urgent jobs. ✅ Willingness to sign NDAs. I'm Specialize at: ✓ Zendesk ✓ Intercom ✓ Zopim ✓ LiveChat ✓ Stripe ✓ Payrix ✓ Nuclino ✓ Slack ✓ Google business tools.Help Desk Technician
StripeSlackHelpdeskProduct KnowledgeCustomer ServiceCustomer SupportEmail CommunicationIntercomOnline Chat SupportEnglishPhone Support - $40 hourly
- 4.8/5
- (20 jobs)
Highly motivated and experienced IT professional with expert proficiency in providing desktop, server, and application technical support in a dynamic, fast paced environment; offers over five years of experience supporting executives and senior leaders in an enterprise environment. Comprehensive understanding of the skills needed to quickly identify and resolve issues with hardware, software, and network access. Well versed in providing end users with the necessary training and knowledge to empower full use and benefit from technology. Regarded for the ability to deliver outstanding results with the highest degree of expertise and professionalism.Help Desk Technician
Communication StrategyHelpdeskEmail SupportMobile Device ManagementMicrosoft OfficeWindows 10 AdministrationCustomer ServiceNetwork AdministrationTechnical SupportEmail CommunicationCustomer SupportMicrosoft Active DirectoryMicrosoft Azure - $25 hourly
- 3.9/5
- (29 jobs)
𝙉𝙚𝙚𝙙 𝙖 𝙋𝙍𝙊 𝙩𝙝𝙖𝙩 𝙘𝙖𝙣 𝙝𝙞𝙩 𝙩𝙝𝙚 𝙜𝙧𝙤𝙪𝙣𝙙 𝙧𝙪𝙣𝙣𝙞𝙣𝙜? 🚚 A+ eCommerce Experience 👩💻 Operations & Customer Engagement 📦 Shipping & Order Fulfillment | Shopify See how I can help you scale ⤵️ 💎 𝙚𝘾𝙊𝙈𝙈𝙀𝙍𝘾𝙀 𝙊𝙋𝙀𝙍𝘼𝙏𝙄𝙊𝙉𝙎 I'll ensure smooth operations, from shipping to returns and growth, and drive customer satisfaction and business success. ✦ Shipping and Fulfillment ✦ Returns and Refunds ✦ Scaling and Growth 💎 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙀𝙉𝙂𝘼𝙂𝙀𝙈𝙀𝙉𝙏 Exceptional customer engagement, from service to marketing, builds loyalty and trust. ✦ Customer Service ✦ Reviews Management ✦ Social Media Moderation ✦ Customer Retention ⚙️ 𝙏𝙊𝙊𝙇𝙎/ 𝘼𝙋𝙋𝙎 𝙄 𝙐𝙎𝙀 𝙏𝙊 𝙎𝘾𝘼𝙇𝙀 𝘽𝙐𝙎𝙄𝙉𝙀𝙎𝙎𝙀𝙎 ⚙️ ✦ Filevine Law Case Software ✦ Tettra ✦ Zendesk ✦ Shopify ✦ Gorgias ✦ ReAmaze ✦ Intercom ✦ Freshdesk ✦ Shipfusion ✦ Jira ✦ Asana ✦ ShipStation ✦ ShippingEasy, ShipHero ✦ Slack ✦ Zoom ✦ MS Office - Excel, Word, Powerpoint ✦ GSuite - Docs, Sheets, Slides, Forms ✦ Instagram, Whatsapp, Facebook Management ✦ Live Chat, WhatsApp, Printful, Gmail, Front ✦ 3PL, MachShip, Optima WS ✦ Recharge, Fulfil ✦ Stamped If you're sold and think we're a good fit. 📧 Send me your 𝙥𝙚𝙧𝙨𝙤𝙣𝙖𝙡𝙞𝙯𝙚𝙙 𝙢𝙚𝙨𝙨𝙖𝙜𝙚 and fill me in.. Laters! EllenHelp Desk Technician
Customer ServiceThird-Party LogisticsGorgiasTechnical SupportCustomer SupportStore ManagementVirtual AssistanceDropshippingShopifyEcommerceEmail SupportSocial Media ManagementFreshdeskZendeskEcommerce Support - $14 hourly
- 4.9/5
- (29 jobs)
With my 9 years of experience in the field of Freelancing, equipped with excellent skills in Customer Service, Product Outsourcing, Social Media Marketing, Email Handling, Purchasing, Selling, Order Fulfillment, Product Research, Lead Generation, Data Entry, and other Administrative tasks, hence, I know that I can provide quality services to the client. Had experience in using Freshdesk, Shopify, Mailchimp, QuickBase, Amazon Seller Central, eBay, Zendesk, Magento, Alibaba, madeinchina.com, Asana, Oberlo, Reamaze, Helpscout, Dropified, Aliexpress, Etsy, Dropbox, Front App, CommerceHQ, Trello, Google Docs, Sellbright, Freshworks, Channel Advisor, Walmart, Suredone, tawk.to, and Woocommerce.Help Desk Technician
Administrative SupportOrder FulfillmentAdministrateOrder ProcessingHelpdeskSocial Media WebsiteCustomer ServiceLead GenerationData Entry - $22 hourly
- 4.9/5
- (10 jobs)
Dedicated and experienced customer support professional with a diverse background spanning various sectors, including call centers and independent computer repair services. Known for prioritizing client satisfaction and fostering seamless communication by empathizing with their needs. Adept at sharing knowledge to facilitate understanding and collaboration, while continuously seeking opportunities for personal and professional growth. Key Skills: - Customer Support - Technical Troubleshooting - Team Collaboration - Multilingual Communication (Portuguese/English/Spanish) - System Compatibility Solutions - Remote Support - Tool Utilization - Client Relationship ManagementHelp Desk Technician
Communication EtiquetteTechnical SupportProduct KnowledgeGoogleCustomer SupportCustomer ServiceMicrosoft WindowsIn-App SupportNetwork AnalysismacOSHelpdeskZendeskSocial Media ManagementEnglishPhone Support - $45 hourly
- 4.1/5
- (5 jobs)
I am a seasoned and results-driven Microsoft 365 Admin, dedicated to optimizing your Microsoft 365 experience, with a particular focus on the intricacies of Exchange Online. I take pride in my ability to enhance digital workspaces, ensuring efficient communication and collaboration for businesses like yours. 🔧 Why Entrust Your Microsoft 365 Journey to Me? ✅ Exchange Online Expertise: My specialization lies in the dynamic realm of Exchange Online. From orchestrating seamless mailbox configurations to guaranteeing the smooth flow of emails, I possess a deep understanding of Exchange Online's architecture and capabilities. ✅ Comprehensive Microsoft 365 Mastery: As an Admin 365, my proficiency extends beyond Exchange Online. I am adept at harnessing the full spectrum of Microsoft 365 tools, creating an integrated environment that fosters productivity and operational excellence. ✅ Proactive Problem Resolution: Anticipating challenges and preemptively addressing them is my forte. By taking a proactive approach, I ensure that potential issues are identified and resolved before they impact your digital workspace. 🚀 What Distinguishes My Services: 📈 Optimized Email Infrastructure: Elevate your communication game by allowing me to fine-tune your Exchange Online setup. From configuring mailboxes to implementing advanced features, I'll optimize your email infrastructure for maximum efficiency and reliability. 🌐 Seamless Collaboration Solutions: Unleash the true potential of teamwork with my expertise in configuring Microsoft 365 collaboration tools. Whether it's Ondrive for document management or Teams for virtual meetings, I tailor solutions that promote seamless collaboration within your organization. 🔐 Security-Driven Approach: Your data's security is non-negotiable. I implement robust security measures, ensuring that your sensitive information is shielded from potential threats. Rest easy, knowing your digital assets are in safe hands. 💬 Let's Embark on This Digital Transformation Journey! Ready to revolutionize your Microsoft 365 experience? I'm eager to discuss how my skills can be tailored to meet the unique needs of your organization. Drop me a message, and let's commence this transformative journey toward a more efficient, secure, and collaborative digital workspace.Help Desk Technician
Cloud MigrationVMware AdministrationTicketing SystemHelpdeskMicrosoft OutlookTechnical SupportDomain MigrationMicrosoft Exchange OnlineSecurity ManagementWindows Server - $20 hourly
- 5.0/5
- (4 jobs)
• I have worked across different areas of IT Support and this has supplied me with a wide range of technical knowledge which I can share with my future colleagues and clients. • I am a quality-oriented, dedicated and hardworking individual who makes sure to provide efficient and high-quality service. • An ISFJ-A Defender according to an online personality test • I am very flexible with the hours I am available to work. Here is a summary of some of my most recent job descriptions: IT Service Desk Supervisor - Supervising a group of IT Professionals by providing technical training, performance coaching, develop specific skill-sets through shadowing, and overall guidance to attain work efficiency IT Service Desk Analyst - Provide support on a wide range of technical issues for colleagues (Hardware, Software, Networking, VPN, Active Directory, Server, MS Office/Outlook/OneDrive/Teams, etc.) - Incident Management - Change ManagementHelp Desk Technician
Office 365Medical Records SoftwareMobile Device ManagementEmail SupportZendeskHardware TroubleshootingTechnical SupportTroubleshootingOnline Chat SupportHelpdeskSystem Administration - $30 hourly
- 4.9/5
- (7 jobs)
I'm a freelancer with different skills set that varies from customer service, logo, and graphic design, computer software repair, virus removal to website design and development. I do a lot but I'm committed to everything that I put my hands on. 11+ years of experience in customer service and technical support before becoming a freelancer 5 years ago and no turning back- I love freelancing. Talk to me about your needs and let me help you attain your goals and make your vision a reality.Help Desk Technician
Data RecoveryTechnical SupportJoomlaHelpdeskVirus RemovalWordPress - $15 hourly
- 5.0/5
- (7 jobs)
Operations Manager - Engineer. I have 4 years of experience in the BPO/CRM call center industry working for The Results Companies for clients such as WellCare, Sprint and currently The Home Depot. During the past 4 years I have worked as a customer service representative, operations supervisor and operations manager, specializing in over the phone support, Data/Trend analysis and client relationship management. I hold a degree in Electronics Enineering which has allowed me to venture in technical support and project management endeavours. When working with me you will always find a goal oriented, out of the box thinking partner that strives to offer added value to your business and projectsHelp Desk Technician
TroubleshootingPIC ProgrammingMicrosoft Active DirectoryManagement SkillsCustomer SupportDigital ElectronicsFiber OpticsSQLPower ElectronicsTicketing SystemIT Asset ManagementBusiness with 10-99 Employees - $60 hourly
- 5.0/5
- (2 jobs)
Hi I am a Systems Administrator with extensive experience working remotely for high ticket MSPs. My certifications include A+, Network+, Security+, Project+, MCSA Server 2008 (Microsoft), and CCNA (CIsco). I pride myself in bringing personable, efficient, and most importantly human IT services to real people.Help Desk Technician
Google Apps ScriptAmazon EC2Amazon PluginComputer SkillsMicrosoft Active DirectoryAmazon Web ServicesMicrosoft Azure - $15 hourly
- 5.0/5
- (8 jobs)
I am a highly motivated type of individual solid determination, 18 years experienced in IT support specialize in computers and network support. had been part with one of the worlds leading company. Strong initiative skills and problem solving. Has a wide range of technical skills and knowledge on computers, Servers, Network and Telecoms, Rest assured I am very flexible and can work with minimal supervision. Being a Top Rated Plus IT Technical support Specialist and having 18 years of experience in IT industries, expect a timely and quality accomplishment of tasks and projects delivered accordingly. Key services: ✔Ticketing systems (SolarWinds, ServiceNow, CRM, Zendesk, ADM Manager) ✔ Chat (Facebook messenger, Teams, Slack, Ring central, Fuze, Trello, Discord, Zoom) ✔Remote tools ( Citrix Gotoassist, TeamViewer, Anydesk and more. ) ✔Email Management ✔Phone ✔Project Management ✔MS Application ✔Internet Research ✔Knowledge Base ✔Standard Operating Procedure SOP and Quality Assurance ✔Admin Assistance | Tech Support | Customer Service Tools I am familiar with Microsoft Excel, Office (Word, Excel, PowerPoint), Google Suite (Sheets, Docs, Forms), PDF, Office 365,. Google Drive, Dropbox, OneDriveHelp Desk Technician
Information Technology StrategyIT Service ManagementTicketing SystemComputer SkillsPhone SupportMac OS X AdministrationServiceNowOnline Chat SupportWindows AdministrationComputer NetworkCustomer SupportHelpdeskCustomer ServiceIT SupportTechnical Support - $75 hourly
- 5.0/5
- (22 jobs)
✔ IT Professional with 16 years of knowledge and hands-on experience in IT ✔ Technical Knowledge and Skills: Microsoft: - Operating Systems -- Windows Server: 2003 / 2003 R2, 2008 / 2008 R2, 2012 / 2012 R2 / 2016 / 2019 -- Client: Windows XP / Vista / 7 / 8 / 8.1 / 10 - Messaging & Office: -- Microsoft Exchange: 2003, 2007, 2010, 2013, 2016, Office 365 -- Microsoft Office:2003/2007/2010/2013/2016/2019/365 - Windows Server Roles: Active Directory, Group Policy, Failover-Clustering, Remote Desktop Services, RRAS, DNS, DHCP, WDS, File Services, WSUS Virtualization & Cloud - Cloud: Microsoft Azure - Hyper-V: 2008 / 2008 R2 / 2012 / 2012 R2 / 2016 / 2019 - VMware: vCenter 4.x, 5.x, 6.x (Basic Experience) Other (OSs, Backup, RMM, Firewalls, AVs, Hosting, Automation): - Operating Systems -- Linux (Basic Experience): Ubuntu, openSUSE, Fedora - Management / Monitoring -- Recent - NinjaRMM, ConnectWise Manage/Automate/Control, ComodoOne -- Other - Naverisk, Atera - Automation: Azure ARM Templates, Ansible (Basic Experience), PowerShell Scripting - Backup Solutions - Arcserve UDP, Ahsay OBS, Veeam Backup & Restore Security (Firewalls, Antiviruses, Email Filtering): - Firewalls: -- Recent: Kerio Control, pfSense (Basic Experience) -- Other: Dell SonicWall, Barracuda, FortiGate, Checkpoint, Sophos - Antivirus and Email Filtering: -- Recent: Inumbo Anti-Spam, ESET – Remote Administrator/Endpoint Security/File Security, Trend Micro - Worry-Free Business Security -- Other: Avast! Endpoint Protection Suite / Enterprise Administration Console Other Applications/Products NextCloud, FileCloud, Passwordstate, SolidCP, WordPress, VMware Mirage, Hosting Controller, Certificates: - VCP - VMware Certified Professional – VCP-410, VCP-510 - MCITP – Enterprise Administrator - MCITP – Enterprise Messaging Administrator - MCITP – Virtualization Administrator Service Description: - Projects - Planning, Design, Management, and Implementation. - Professional Services, System Administration and Network Administration - Management and Support of Microsoft Information Systems, Virtualization Technologies, Information Security, Storage Systems and Backup Solutions. - Managed Services and On-Call Support Languages: - English: Fluent - Hebrew: Native - Spanish: ConversationalHelp Desk Technician
Microsoft Certified Information Technology ProfessionalMicrosoft Virtual ServerVMware AdministrationVMware ESX ServerMicrosoft ServerMicrosoft AzureOffice 365Windows ServerMicrosoft Exchange Server - $20 hourly
- 5.0/5
- (8 jobs)
Experienced Technical Support Analyst.Skilled in Operations Management, Technical Support, Call Center Development, Break and Fix Services, Dell, EMC, and ITIL. Information technology professional with a Bachelor of Technology (B.Tech.), ISM Certified.Help Desk Technician
EMC SymmetrixIT Asset ManagementRemote IT ManagementCall Center ManagementEMC UnityBackup AdministrationStorage DeviceData ProtectionMicrosoft SCCMWindows AdministrationHardware TroubleshootingTechnical SupportCustomer ServiceIT Service ManagementHelpdeskWindows Server - $10 hourly
- 4.9/5
- (16 jobs)
💫 Open for For Long Term Projects 🏆 Top 10% of Talent on Upwork 🏆 15+ Satisfied Clients 🏆 6000+ Upwork Hours 🏆 4 Years of Experience 🏆 Availability & Working Hours: (40+ hrs/week) Are you in need of excellent Customer Service and Virtual Assistance? Look no further as I'm here to provide exceptional assistance for your business. As a customer service representative, I'm highly attentive and passionate about delivering outstanding experiences. I can handle inquiries, resolve issues, and provide technical support to ensure customer satisfaction. With my diverse industry knowledge, I can adapt quickly to meet your business's needs. As a virtual assistant, I excel at multitasking and organizing tasks efficiently. I can manage calendars, schedule appointments, handle emails, and conduct research. By taking over your administrative work, I'll give you more time to focus on your business. Here's what I offer: Customer Service and Retention: ✓ Responding promptly and professionally to customer inquiries. ✓ Providing information about your products or services. ✓ Resolving complaints and ensuring customer satisfaction. ✓ Processing & managing orders, returns, and exchanges. ✓ Keeping up-to-date with product knowledge and services. Virtual Assistance: ✓ Managing calendars, appointments, and emails. ✓ Conducting market research and competitor analysis. ✓ Organizing databases and spreadsheets. ✓ Assisting with social media management. ✓ Updating products, descriptions and pricing. Think of me as your trusty sidekick, ready to take on any challenge. I'm reliable, adaptable, and committed to meeting deadlines and exceeding your expectations. Let's team up and take your customers' experience to the next level. I'm all about making things better, from your operations to keeping your customers happy. Let's chat about your specific needs. I look forward to being the next rockstar addition to your team!Help Desk Technician
Lead GenerationPhone SupportEcommerceAdministrative SupportVirtual AssistanceOrder ProcessingEmail CommunicationCustomer SatisfactionShopifyCustomer ExperienceCustomer ServiceOrder TrackingEmail SupportCustomer SupportOnline Chat Support - $10 hourly
- 4.9/5
- (6 jobs)
More than 5+ years of professional experience in Managed Services Providers from the US, UK, and Australia. I have worked both client-facing as a Help Desk, and back end as a NOC Analyst. I am very familiar with all the software and tools that are used regularly in remote troubleshooting and I am confident that I can deliver all the outcomes that you are looking for in IT Support, I have outlined my skill set below. I am a Microsoft Certified professional who specializes in the following: - Microsoft Office 365 Administration (Exchange Online, SharePoint, OneDrive, Teams, and Skype for business) - Knowledge on the following OS: Windows 7/8/10 and Mac OS | Windows Servers - Microsoft Cloud Services / Microsoft Security - Server Management (Active Directory, Exchange Server) - Troubleshooting IT Related issues like, Windows updates, Exchange, Virus and Malware Removal, Remote Desktop Services and Printers and Scanners configurations. - Familiar with the Remote Monitoring tools like Connectwise, Kaseya, Autotask, Connectwise Command,Kaseya and Solarwinds - Other support and storage tools like Salesforce, IT Glue, ScreenConnect, Ring central, Solarwinds, Teamviewer, Anydesk, LogMeIn,OneDrive and Dropbox.Help Desk Technician
Technical SupportDesktop SupportProduct KnowledgeMicrosoft OfficeEnd User Technical SupportTicketing SystemCustomer SatisfactionCustomer ServiceCloud ManagementTroubleshootingProject ManagementAdministrative SupportOnline Chat SupportHelpdesk - $12 hourly
- 4.8/5
- (6 jobs)
I have been in the Tech support/Product Specialist field for 10 years. During this time I have worked for Amazon.com, SpyTec Inc, One Hour Site Fix and Gemba 360. I've worked in various capacities where my job entailed providing support on products and services, Host webinars, Onboarding new clients, training on software/business management platforms and IT support. I have experience assisting clients via email, VoIP phone, and chat. I also have experience in using various software to assist customers/clients. One of my main strengths is my ability to adapt quickly to my environment. I'm also a fast learner and team player. With my skillsets and attributes, I can add great value to your organization which will in-tern contribute to the growth and development of your business. I also understand the importance of growing and maintaining a great relationship between you and your customer I have listed a few platforms/software I have worked with: -Tawk chat system -Click Desk -Agile -Kanban -Trello -Freshdesk -Charge Bee -Zendesk -Wix.com -Intercom -MailChimp -Hubspot -Zoom -Google sheets -Photoshop -Lightroom -Building websites using Wordpress templates, Shopify templates as well as fulfilling orders through OberloHelp Desk Technician
RingCentral GlipMicrosoft WordMicrosoft ExcelCustomer ServiceSpreadsheet SoftwareTalkdeskAdobe PhotoshopMagentoPhotographyTechnical SupportFreshdesk - $25 hourly
- 5.0/5
- (16 jobs)
I am an 10+ years experienced Individual who has well-developed IT skills combined with a flexible attitude to work. Throughout those 10 years I completed lot of projects. because i had been work more than 3 year as network engineer in broadcasting company (Sports TV channel) i am also an expert with live Video Procutions and Post Video Prouctions. adobe premiere, after effect, Blender , Vmix, Resolume Arena, aximmetery(Unreal ENGINE) Like Media Related applications Areas of expertise Firewalls Fortigate,Cisco ASA, Cisco Meraki, Draytek, MikroTik, Pfsense, IPCOP IPS: Snort, Suricata Email Gateways: Forti Mail, Symantec Bright Mail Gateway Storage : Synalogy, EMC, Thecus, HP SAN, Freenas, OpenFiler OS : Windows 2016 – 2008 R2, Redhat, Ubuntu Server, Centos, Windows 10 to 98 Servers : Active Directory, Windows and Samba File Servers, Web Server Apache IIS, DNS Servers, Zimbra mail Server, Terminal Server TSPLUS, Radius Servers, Networking : Cisco Routers Configurations, Cisco Switches Configurations, Configuring VPN IPsec Site to Site Video Production(Pre and Post); Adobe Premiere Pro, Adobe After Effects, vMixHelp Desk Technician
Network AdministrationFirewallVirtual LANNetwork SecurityComputer NetworkVMWareVirtualizationCisco Certified Network AssociatePythonNetwork EngineeringRed Hat AdministrationWindows ServerVMware ESX ServerFortiGate FirewallAdobe Premiere Pro - $20 hourly
- 4.7/5
- (9 jobs)
Thank you for viewing my profile. Here is a brief overview of my skills and strengths. I am self-motivated, very well organized, efficient, I have keen eyes for details, and love to take on challenges. What has fueled my success has been my ability to learn quickly and reach for higher professional standards by seeking additional responsibilities. I have worked in the retail industry for over 3 years with a Luxury Fashion Company called ZAKAA. I also worked as a Technical / Customer Support Specialist with Tek Experts where I was promoted to a Point of Contact (POC) based on my performance within the space of 1 year. I Led the support team as a supervisor helping an average of 3000 users internationally in a 24/7 support environment Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer issues. Fielded average of 40-45 inbound phone calls to deliver effective support and remotely resolve service issues Analyzed and created Purchase Orders, took inventory and added items to the company’s website. Improved customer support efficiency by 12% by streamlining team support activities and standardizing responses to common questions and problems My genuine interest in providing world-class Customer Support and maintaining a high level of standards has led me to become successful in my role as a customer / Product Support Specialist My goal has always been to exceed the expectations of both my employer as well as my customer.Help Desk Technician
Customer Retention StrategyWindows 7 AdministrationCustomer ServiceWindows 8 AdministrationWindows 10 AdministrationCustomer Support PluginIncident ManagementMicrosoft Office SharePoint ServerTechnical SupportOffice 365 - $55 hourly
- 4.7/5
- (20 jobs)
*** TOP RATED PLUS | EXPERT-VETTED *** Experienced Senior Technical Consultant with a dedicated commitment to building lasting partnerships with organizations. Offering over a decade of expertise in technical support, operations, and project management. Skilled in effectively addressing various technical challenges, streamlining processes, and implementing customized solutions. Experienced in migrations, collaborative tools, and user training. Noted for adept stakeholder engagement, impactful problem-solving, and consistent success in delivering projects within set budgets and timelines. Professional Summary - Over a decade of IT experience as a Senior Technical Consultant - Specialization in IT infrastructure and system optimization - Proficiency in using statistical analysis to enhance systems and operations - Strong communication skills for effective stakeholder engagement - Proven track record in resolving business challenges and seizing development opportunities - Expertise in helpdesk administration, providing strategic technical guidance, and conducting customer needs assessments - Skilled in network configuration and risk management - Consistent success in optimizing systems, meeting KPIs, and managing project execution - Extensive experience in IT consulting and outsourcing - Trusted catalyst for positive organizational change and excellence. Software Proficiencies - Remote Monitoring and Management (RMM) Platforms: Ninja RMM, ConnectWise Automate, SolarWinds RMM, Atera - Customer Relationship Management (CRM) Platforms: Salesforce, HubSpot, Zoho CRM, Freshdesk - Remote Support Tools: TeamViewer, AnyDesk, Splashtop, LogMeIn, Remote Desktop Protocol (RDP) - Messaging and Communication Tools: Microsoft Teams, Slack, Zoom, Google Meet, Cisco Webex - Ticketing Systems: Zendesk, Jira Service Management (formerly Jira Service Desk), Freshservice, ServiceNow, Spiceworks - Cloud Storage Services: Dropbox, Google Drive, Microsoft OneDrive, SharePoint, Box Single Sign-On (SSO) Services: Azure AD, Okta, JumpCloud, OneLogin, Ping Identity - Security Tools: Threat Locker, Bitdefender, Sophos, Symantec Endpoint Protection, Trend Micro, BitLocker - Collaboration Tools: Microsoft 365, Slack, Google Workspace, Zoom, Asana - Project Management Tools: Monday.com, Trello, Asana, Jira, Basecamp - Knowledge Base and Documentation Tools: Confluence, Notion, Microsoft SharePoint, Google Docs, Evernote - Networking Tools: Wireshark, Cisco Packet Tracer, SolarWinds Network Performance Monitor, Angry IP Scanner - Virtualization Platforms: VMware vSphere, Microsoft Hyper-V, Oracle VM VirtualBox, Citrix Hypervisor - File Transfer Tools: FileZilla, WinSCP, Bitvise SSH Client, Cyberduck, FTP Voyager - Scripting and Automation Tools: PowerShell, Python, Bash - Endpoint Management Tools: Microsoft Intune, VMware Workspace ONE, ManageEngine Desktop Central, Symantec Endpoint Management, Ivanti Endpoint Manager - Database Management Tools: MySQL Workbench, SQL Server Management Studio (SSMS), Oracle SQL Developer, PostgreSQL, MongoDB CompassHelp Desk Technician
Network AdministrationSystem AdministrationComputer NetworkCustomer ServiceHelpdeskTroubleshootingTech & ITTechnical SupportOnline Chat SupportEmail Support - $65 hourly
- 5.0/5
- (6 jobs)
I'm a Microsoft certified professional with 20+ years of experience working with for-profit and non-profit businesses and their unique technologies. I have a willingness to learn new technology and enjoy helping others to succeed. Strengths include: • HIPAA, CARF, PCI-DSS and other various regulations • Point-of-Sale (Hardware and Software) • Document Management (Hardware and Software) • Customer Relationship Management (CRM) • Medical/Practice Management (Software) • Hardware/Software Troubleshooting and Support (Helpdesk) • Small Business technology audit and assessment • Basic Data Entry (approximately 65-75wpm) • Product Testing (physical or digital) • SharePoint 2013, O365 Management and "basic" design • Microsoft Server 2008 / 2012 (Management and Automation) ** Remote service and support available utilizing Splashtop for secured remote access. *** If necessary, VPN access is an option for short or long-term support and maintenance. Additional experience: • Mobile App testing • Professional product review and feedback • Small business technology consultationHelp Desk Technician
EnglishTechnical SupportBusiness with 1-9 EmployeesIncident ManagementTroubleshootingAutomationScriptingHelpdeskMicrosoft SharePoint AdministrationPoint of Sale & Payment SystemsElectronic Medical RecordHardware TroubleshootingMicrosoft Office - $20 hourly
- 4.7/5
- (11 jobs)
A+ Certified Tech with high level experience on the following: - Workstation operating system issues (Windows and Mac) - Workstation hardware diagnostics and troubleshooting - Printer Issues (local and network) - MS office / O365 / Gsuite - Antivirus installation, threat removal - Backup software (Acronis, Replibit, Veeam) I also have ample amount of experience with: - Managing Server 2008, 2012 and 2016 and 2019 - HyperV / VMware servers / workstations - Managing Active Directory - Microsoft Exchange - VPN - Sonicwall / WatchGuard / FortinetHelp Desk Technician
Microsoft WindowsTechnical SupportHelpdeskCustomer Support - $25 hourly
- 5.0/5
- (11 jobs)
Do you believe that a successful business lies in the quality and efficiency of its operations? Because I do. I believe that it's not solely based on how good your product is, but also how good and effective you build your brand by establishing a world-class customer experience. Whether your business deals with physical products, services offered or software platforms -- I would love to help you. I empower businesses like yours the best way I know how -- by helping you create exceptional operations that provide the best customer experience in your line of business. Whether this is technical support, onboarding, customer success, or even internal support teams. You may just be starting up or you already have teams in place but feel that it could be a lot better -- I can help you! We can work together by identifying issues, roadblocks, and goals you want to achieve for your business and develop processes and initiatives to address them. I have over 17yrs experience managing operations both in a corporate and online remote setting. I have managed different customer and non-customer-facing teams with unique functions that play a critical role in the customer journey. I've worked in industries that deal with Hardware, Internet Marketing, SaaS, etc. As long as it deals with people, I've helped businesses from small-scale start-ups to medium-size enterprises in establishing and improving their operations by promoting efficiency, identifying OKRs, creating processes and initiatives geared towards improving the customer journey. If you feel I'm the perfect fit for what you're looking for and If my skills and experience pique your interest so far, send me a message here in Upwork so we can have a chat :) Kolbe A Result 8-3-5-4 (Specify, Adapt, Modify, Restore) Cheers, Jonathan Garcia “Good customer service costs less than bad customer service”Help Desk Technician
Product KnowledgeTicketing SystemBusiness Process ManagementCustomer SupportSaaSCommunicationsCustomer ServiceAdministrative SupportCustomer Relationship ManagementHelpdeskTechnical SupportEmail CommunicationZendeskEnglishOnline Chat Support - $40 hourly
- 4.6/5
- (27 jobs)
WHAT CAN I DO FOR YOU? API Development and integration with POS, Payment processing etc Custom solutions development System administration in Windows client and Server OS Data work in Word and Excel (data entry, formatting, manipulation, consolidation, creating templates with formulas, macros etc) Customer services / Help Desk support Installation, initial staging and maintenance of NCR products such as Aloha POS, Connected Payments, EDC, Aloha To Go, Aloha Online Ordering, Aloha Kitchen Database prepping for restaurants - initial staging and maintenance Etc MY KNOWLEDGE AND EXPERIENCE: Over 20 years of experience in IT industry Experience in implementation, installation and troubleshooting ECDL (ICDL) trainer and test leader Microsoft trainer Numerous certifications from various vendors but mostly Microsoft Level 3 Software Engineer for NCR Hospitality Solutions services Currently support numerous quick chain restaurants in using NCR Aloha POS system Feel free to contact me with the need you have and I will happily answer you and hopefully we can create a fruitful business relationship for both sides.Help Desk Technician
Customer ServiceAPI IntegrationTicketing SystemPoint of Sale & Payment SystemsUS English DialectScreenConnectWindows 7 AdministrationAdministrative SupportMicrosoft ServerTechnical SupportHelpdeskWindows 10 AdministrationWindows Server - $20 hourly
- 4.7/5
- (46 jobs)
I have more than 10 years of Technical support experience (including online, over the phone and onsite support) and for the past 5 years, I have been using ConnectWise Manage/Control/Automate, AuthAnvil, BizDox, ITGlue, TeamViewer, ScreenConnect to manage and troubleshoot complex server issues (including IBM Power Systems, Storages, EMC Storages Backup Using NIM, Firewall, Active Directory, DNS, DHCP, Group Policy, Network Sharing and security, Exchange, Intermedia, Office 365, Backup and Antivirus management) and troubleshooting L1/L2/L3 client issues (including virus/malware, printers, software and hardware problems and system performance issues). I also have of experience in Hyper-V, VMWare and PowerVM products which includes Hyper-V replica and VMWare SRM and IBM Hypervisor I have done several migration projects which includes Exchange Server Migration, Windows Server Migration from physical to virtual environment, Local In-premise Exchange to Intermedia Cloud hosting exchange and Exchange Defender to McAfee Nuvotera Spam-Soap Migration. I also have 7 years of experience with IBM AIX related Porjects like migration of AIX from 6.1 to 7.1, LPM Migration, Storage migration using AIX LVM, Managing operations remotely for a client. I have more than 7 years of experience working with NOC/MSP where I give technical support Phone, Email and Chat support to my clients remotely. I have experience of working with several multinational companies like IBM, Nokia, Telenor and NSN. I have a friendly, professional demeanor and a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a Technical Support Specialist for Windows as well as your go-to guy for any additional projects you need assistance with.Help Desk Technician
Group PolicyVMware ESX ServerMicrosoft Hyper-V ServerMac OS X AdministrationDocumentationHelpdeskWindows AdministrationVirtualizationTechnical SupportOffice 365 Want to browse more freelancers?
Sign up
How it works
1. Post a job
Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.
2. Talent comes to you
Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.
3. Collaborate easily
Use Upwork to chat or video call, share files, and track project progress right from the app.
4. Payment simplified
Receive invoices and make payments through Upwork. Only pay for work you authorize.
How do I hire a Help Desk Technician on Upwork?
You can hire a Help Desk Technician on Upwork in four simple steps:
- Create a job post tailored to your Help Desk Technician project scope. We’ll walk you through the process step by step.
- Browse top Help Desk Technician talent on Upwork and invite them to your project.
- Once the proposals start flowing in, create a shortlist of top Help Desk Technician profiles and interview.
- Hire the right Help Desk Technician for your project from Upwork, the world’s largest work marketplace.
At Upwork, we believe talent staffing should be easy.
How much does it cost to hire a Help Desk Technician?
Rates charged by Help Desk Technicians on Upwork can vary with a number of factors including experience, location, and market conditions. See hourly rates for in-demand skills on Upwork.
Why hire a Help Desk Technician on Upwork?
As the world’s work marketplace, we connect highly-skilled freelance Help Desk Technicians and businesses and help them build trusted, long-term relationships so they can achieve more together. Let us help you build the dream Help Desk Technician team you need to succeed.
Can I hire a Help Desk Technician within 24 hours on Upwork?
Depending on availability and the quality of your job post, it’s entirely possible to sign up for Upwork and receive Help Desk Technician proposals within 24 hours of posting a job description.