Hire the Best Technical Support Specialists
in Australia

I've just completed my contract with TradeSafe (DayTradeSafe.com) as its sole Customer/Technical Support, and for almost 5 years, I was in charge of configuring customer set ups for our add on market analysis and indicators bundle on the NinjaTrader 8 trading platform. I'm also tasked with reviewing and manage access our online classrooms and live coaching sessions as well as access to structured course materials and advanced lectures and archives. Before this, I completed my contract with the Bullitt Group (4 years and 1 month) as a Technical Support (phone, chat and email) for their Cat (Caterpillar) Rugged Phones, Land Rover phones and Motorola Rugged phones and satellite devices product lines. Previously, I was part of the Tech Support team (1 year and 6 months) for InsureSign.com (now part of Formstack.com), then US Insurance industry leader in e-signature solutions. I was part of an exclusive group that helped consolidate all software versions and its users to the web-based platform it now uses by organizing and implementing user training, demos, after market support and troubleshooting through calls, email and chat channels. I also coordinated with the Development team on platform testing, feedback and features implementation as requested by users and decision makers. Before that, I was under contract (3 yrs and 6 months) as a Technical Support Representative with Presencelearning (now Presence.com), a leader in providing online speech and other therapy services for private, public and virtual schools in the US and around the world. I was part of a wonderful team that handled chat, voice and email support to help and work with School Districts, Brick and Mortar schools, Virtual schools, SaaS clients, Clinicians and students in the US and around the world and their families get ready for online classes and make sure that any software and hardware issues are identified, noted and resolved and that sessions are conducted on schedule. Previous to working exclusively at home as an independent contractor, I've handled different roles for Customer Service/Technical Support through various BPO's in the Philippines and altogether, and there I've had 10 years of Technical Support experience through established BPO Companies engaging in the most dynamic and challenging support environments for multinational companies such as ; Network Solutions/Verisign, Expedia , VTech, GMAC Mortgage, Citibank/Australia, HSBC, AT&T Tech DSL and HP Desktops/Laptops. I am technically inclined and adept on both hardware and software and consider myself a very fast learner, a very enthusiastic listener, a born problem solver and most importantly, an all around people-person who considers integrity and honesty as the main drivers that keep and draw customers to any product or service.

If you're seeking for a technical chat support specialist that can also serve as a software engineering wizard, your search ends here. Let's talk about how I can help you succeed by improving your technical support and software development efforts. ✅ Technical Expertise: I have a thorough understanding of a wide range of technologies and platforms, allowing me to respond to technical enquiries quickly and accurately. I'm here to guarantee your customers receive the finest support possible, whether it's debugging hardware or software issues, assisting with software installations, or guiding users through difficult technical processes. ✅ Results-oriented: My goal is to provide software solutions that produce concrete outcomes for your company. Whether it's optimizing existing systems, implementing new features, or streamlining operations, I'm committed to meeting your goals. Contact me immediately to discuss your project or support needs!

Sales Operations and Automation Specialist | n8n, CRM Automation, Appointment Setting Hi, I’m a sales and automation specialist with hands on experience combining appointment setting, sales, and n8n automation to help businesses generate and convert more revenue. I work across both sales execution and automation building. On the sales side, I handle inbound and outbound lead calls, appointment setting, lead qualification, and quote follow ups. I also write and refine sales scripts, objection handling responses, and follow up messaging designed to move deals forward rather than just “check in”. On the automation side, I design and maintain n8n workflows that connect CRMs, Google Sheets, email and SMS tools, Telegram, and AI powered services. These systems support fast first response, consistent follow up, and clean pipeline tracking so sales activity does not rely on manual effort. I regularly build automations for lead follow up, database reactivation, missed call text back, appointment reminders, quote follow ups, and internal sales notifications. I also integrate OpenAI where useful for lead classification, message drafting, call note summarisation, and follow up copy. Skills and keywords n8n automation and workflow design Sales operations and pipeline management Appointment setting and outbound calling Sales script writing and objection handling CRM automation and integrations Lead follow up and database reactivation Email automation and SMS automation Webhooks and API integrations AI assisted sales workflows My focus is helping businesses respond faster, book more appointments, and close more of the leads they already have using a mix of strong sales execution and reliable automation. If you are looking for someone who can set appointments, improve follow up, and also build the systems that support your sales process using n8n, I would be glad to work with you.

Great customer support doesn't end when a lead becomes a customer—it begins there. With multiple years of experience and 6,500+ hours on Upwork, I help SaaS companies, startups, and growing businesses deliver exceptional customer experiences that increase retention, improve customer satisfaction, and build long-term relationships. What I Bring ✅ Technical Support & Troubleshooting (HTML, CSS, MySQL, APIs, basic PHP & JavaScript) ✅ Email, Live Chat & Helpdesk Support ✅ Customer Onboarding & Account Management ✅ Knowledge Base & Help Article Creation ✅ Product Testing (QA), Bug Reporting & Feature Feedback ✅ Team Training & Process Improvement ✅ Remote Support via TeamViewer, Google Meet, Zoom, etc. ✅ B2B & Enterprise Customer Support Enterprise Customers I've Supported I've provided support and product expertise to organizations including: • NASA • TeamViewer • KFC Australia • Fedex • Lite N Easy • LSO • Small and medium-sized businesses worldwide Platforms & Tools Zendesk • Intercom • Freshdesk • Kayako • LiveChat • Salesforce • Jira • Asana • Trello • Slack • RingCentral • Zoom • TeamViewer • Zapier • Google Workspace • Microsoft Office • Zuora • Bonusly • Grammarly • Google Analytics • Google AdSense Why Clients Hire Me ✔ 10+ years of professional experience ✔ 5+ years of successful remote work experience ✔ 6,500+ Upwork hours ✔ Experience with SaaS startups and enterprise customers ✔ Strong technical aptitude (Bachelor of Engineering – Information Technology) ✔ Excellent written communication and documentation skills ✔ Customer-first mindset with a focus on retention and satisfaction Beyond handling tickets, I contribute across multiple areas of a business—customer support, onboarding, quality assurance, documentation, training, process improvement, and acting as the voice of the customer for product teams. Whether you need a reliable support specialist, a senior customer success professional, or someone to help scale your support operations, I am committed to delivering a world-class experience for your customers. 📩 Feel free to send me a message. I'd love to discuss how I can help your business grow. — Akash Sethi

👋 Hi, I'm Ayon, former WP Engine Technical Specialist turned WordPress Solutions Architect with 13+ years building high-performance websites that drive real business results. With experience managing 70+ client sites and a deep understanding of the WordPress ecosystem from my time at WP Engine, I help businesses eliminate technical headaches while maximising their online presence. 🔧 Core Services - WordPress Development → Custom builds with Elementor, Divi, Avada and design - E-commerce Solutions → WooCommerce stores optimised for conversion, not just aesthetics - Performance Optimisation → Site speed improvements averaging 70% (directly impacting SEO & sales) - Migration Specialist → Near Zero-downtime transfers, platform switches, hosting upgrades - Maintenance & Security → 24/7 monitoring, updates, backups, malware and threat prevention - Cloud Infrastructure → AWS, Google Cloud, Oracle Cloud, Digital Ocean, Vultr, Cloudways deployment and management 🎯 What Makes Me Different - WP Engine Alumni → Technical Specialist experience at the industry's leading WordPress host - Business-First Approach → Every recommendation tied to ROI, not just technical preferences - Full-Time Dedication → This isn't a side hustle, it's my profession - Global Availability → Serving USA/UK/CA/AU/NZ clients with flexible scheduling - Proven Track Record → TOP-RATED status, 100% client satisfaction across 200+ projects ✅ Recent Client Outcomes - 70% speed increase → 40% revenue boost within 3 months - Host & manage 30+ client websites with enterprise-level security and performance - Migrated 70+ sites with zero downtime or data loss - One-stop solution for hosting, maintenance and optimisation (saving 10+ hours/month) 🤝 Free 30-Minute Strategy Call Not sure if we're aligned? Let's discuss your project on a no-obligation Upwork hosted Zoom call. You'll receive actionable insights whether we work together or not. Ready to eliminate your WordPress headaches? Let's talk. Also experienced with: Ubuntu Servers, Linux, VPS Management, MySQL, PhpMyAdmin, WP-CLI, Cloudflare, CDN Implementation, SSLs, DNS Management, cPanel, WordPress Security, Malware Removal, Site Migration, WooCommerce, Performance Optimisation, WordPress Maintenance, Wordfence, Sucuri, Server and CDN caching, Image Optimisation, Google Search Console, Google Workspace and Microsoft 365 Administration -- ayonm.com

Hi there! I'm Lily, a Customer service professional with over 9 years of successful experience in technical and customer service. Keen to provide a satisfactory level of support and aim to always make the customer happy in each and every interaction. My Skills: • Zendesk • Formstack • Salesforce • Tech Setup (API, SSO, SMTP) • WordPress setting • Webhooks • SaaS Experience • Email Management • ServiceNow • BoldChat • MS Office 365 Work Experiences: Technical Support (YouCanBookMe) IT Technical Helpdesk (Information Technology company) Technical Support Tier 2 (Formstack) Sales Representative (Expedia) Sales Executive (Choice Hotels) Sales Chat Support (Xfinity) Billing and Tech Support (Verizon)