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Rating is 4.6 out of 5.
4.6/5
based on 11,726 client reviews
  • $10 hourly
    • 4.8/5
    • (46 jobs)
    Time is money and I can save you both. I have done my masters in banking and finance. I have been doing freelancing form last 4 years now. I have worked for many known companies as well, Like: Slimtel Pvt Ltd, Wisdek Corp and many more. I am very experienced in Customer Service, Admin Support, Chat support and Property Due Diligence reports. If we talk about property due diligence report I have been doing this form last 3 years and for other customer support I have a job experience for more than 5 years. I always promised my clients to deliver their work within 48 working hours (unless county delay due to covid-19). I have been doing this successfully and have many satisfied and happy clients who are still working with me. Honestly speaking, I am trying to build my profile on upwork as well now. With my attention to detail and exemplary quality of work I would be an asset on any project. Don't trust my words, See my testimonials!!! Regards, Umair
    Featured Skill Chat Support
    Electronic Medical Record
    Communications
    Online Research
    Phone Support
    Online Chat Support
    Customer Support
    Due Diligence
    Administrative Support
    Email Support
    Medical Billing & Coding
    Microsoft Excel
    Data Entry
    Microsoft Office
  • $17 hourly
    • 4.7/5
    • (7 jobs)
    I am a professional with a high level of experience in managing people and projects of various levels and types from Tech Support/Customer Service and Sales, Personal Assistant, Business process improvement, among others. My broad background and experience include: - Managing a large account of clients, many high profiles, and acting as their main point of contact for up-sells, problem-solving. - Worked for Companies like Hotels.com, Bell Canada, DISH Network, Great Health Works, National Debt Relief, Checkpoint Security, Appliance Factory Parts. Pledge Property Management. On top of this I am proficient in: - Appfolio - Zendesk Ticketing system. - Zoho Desk - Internet research – keywords, competitive analysis, content ideas, marketing research, etc. - Report and analysis - Transcribing (audio, video) - Translation (Spanish to English) - Customer service and support - Problem-solving - Independent Virtual Contractor - Chat Support - Vendors research Previous roles have included: - Maintenance at a Property Management Company - Recruiter - Operations Manager (DISH Network) / BILINGUAL Queue (Spanish & English) - Customer Service, Tech Support and Sales / BILINGUAL Queue (Spanish & English) - Customer Service Retention (Great Virtual Works) / BILINGUAL Queue (Spanish & English) - QA Analyst for NDR (National Debt Relief) / BILINGUAL Queue (Spanish & English) - Dispatcher for a Locksmith Company in Canada (Checkpoint Security) (phone or chat) - Bilingual Customer Service representative, e-commerce company through live chat support or phone - Live Chat support for Appliance Factory Parts I have my dedicated workspace, a soundproof office, with A/C free of distractions and home-related noises with High-speed Internet with a backup, Reliable Power generator and backup power source
    Featured Skill Chat Support
    Administrative Support
    Bilingual Education
    Quality Assurance
    Customer Support
    Customer Service
    Quality Control
    Dispatch & Tracking Solutions LETS
    Online Chat Support
    Zendesk
  • $10 hourly
    • 5.0/5
    • (2 jobs)
    Through my experience and studies I have acquired strengths in: • Shopify • Live Chats • Email support (fast responses) • Moderation on Social Media/Community • WhatsApp, Facebook and Instagram messages • Salesforce ticket support - JIRA tickets • Data entry • Lean Six Sigma certified. • Order tracking, providing status, etc. • Zendesk ticket support • Intercom ticket support • Troubleshooting issues • Maintenance of customer data base • Help creating reviews of products • App reviews (replying back to feedback on both App Store and Play Store) About myself: I love music, practicing sports such as swimming, running, gym workout, learning new languages, and meeting new people. I'm sure that I can be a great asset to your company and contribute to its growth, taking care of the customers and solving their issues. My background: I´m a highly motivated customer service specialist with over 11 years of customer service and tech support experience. My previous job was at VRBO. I focused on US/CAN/EU-based customers. Our duties were aimed at resolving customers' complaints and promoting conflict resolution while maintaining outstanding metrics and speed. I have experience facing very high email and chat queues, 70+ chats or emails. I also have experience with data entry tasks, updating information or double-checking details that information is correct. I'm very serious with my jobs and give the best of myself, always punctual and disciplined, fast and efficient, interested in learning more every day, and very autonomous.
    Featured Skill Chat Support
    Order Tracking
    Office Design
    Customer Support
    Phone Communication
    Social Media Website
    Latin American Spanish Accent
    Customer Satisfaction
    Data Entry
    Italian
    Portuguese
    English
    Technical Support
    Online Chat Support
    Email Support
  • $10 hourly
    • 4.9/5
    • (15 jobs)
    I have seven years of history working in the BPO industry. Two years of experience as a Customer Service Agent (phones) and got promoted to a higher position. During that time, I've developed my skills on how to deal politely with irate customers. Treating them as a friend and build a connection while setting proper expectations is one of the most important for me as a customer service agent. When I got promoted as a Quality Analyst, I was able to share my knowledge in terms of proper handling and giving customer's satisfaction by conducting one on one coaching with my agents. I've been an inbound email and chat support for an online supplement and health-related business for more than a year. Assisting customers by answering their queries about their fitness programs. Processing cancellation and refund of their monthly subscription, like for example if they have customized diet plan and other membership. I also assist customers with the tracking of their supplements orders and assist them with the returns and refunds as well. I create a reshipment if there were missing products. I also worked as an onboarding officer for an online Coaching Certification School. My task includes the onboarding of newly enrolled students via Zoom, answering their queries via email/chat, preparing their exams, follow up the submission of their exams, posting the results, and creating certificates. Same task with Anova Culinary company. I've been an email specialist under the order management team during the holiday season. We do tracking of orders, modify orders, and process refunds and replacements in Shopify as well. I also worked as a Customer Service Agent for a rental company. I processed the customer's orders and returned the Ski and Camping kit that the customer rented. Modifying and tracking orders, and processing refunds and returns are my basic tasks. I handled admin task, chat, email, inbound and outbound calls. I have experience with the following tool: Zendesk Freshdesk Gorgias Laravel Shopify Gladly Shipstation Infusionsoft Calendly Slack Google Docs Google Sheets Google Calendar Workplace
    Featured Skill Chat Support
    Communications
    Communication Etiquette
    Email Communication
    Data Entry
    Quality Control
    Product Knowledge
    Communication Skills
    Customer Support
    Customer Service
    Leadership Training
    Order Processing
    Online Chat Support
    Order Tracking
  • $12 hourly
    • 5.0/5
    • (7 jobs)
    Hi there! Working in a BPO Company trained me to handle customer escalations, provide most effective resolution to our client/customers, to be efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives. Please feel free to reach out anytime! Regards, Rudy Nakayama
    Featured Skill Chat Support
    Training
    Webinar
    SaaS
    Software
    Customer Onboarding
    Revenue Management
    Inbound Inquiry
    Email Support
    Japanese
    Online Chat Support
    Chat & Messaging Software
    Customer Satisfaction
    Customer Service
    Customer Support
    Data Entry
  • $14 hourly
    • 5.0/5
    • (39 jobs)
    With over 6 years of experience as a Personal/Legal Admin Assistant, I have cultivated a diverse skill set including exceptional multitasking, time management, and communication abilities. My previous roles immersed me in email management, file organization, scheduling, data entry, document creation, workflow optimization, correspondence drafting, preparing discovery response skeleton, drafting pleading documents, billing, court filing, and research. I am also highly proficient with various software platforms like Clio, Lawcus, PracticePanther, Smokeball, Filevine, OneLegal, Zapier, Canva, Zoom, MS Teams, Adobe, Slack, Dialpad, Google Suites, New York Child and Adult Voucher System, pdfFiller, Dropbox, CourtCall, LawToolBox, Steno, Quickbooks Online, and Microsoft 365. I approach each work day with motivation, dedication, and integrity. I am eager to roll up my sleeves and apply my experience and capabilities to a new opportunity as a highly productive team member. My passion lies in tackling new challenges and continuously improving processes and outcomes.
    Featured Skill Chat Support
    Scheduling
    Contact Info Research
    Contact List
    PDF Conversion
    File Management
    Administrative Support
    Online Chat Support
    Customer Service
    Google Workspace
    General Transcription
    Legal Assistance
    Email Support
    Google Sheets
    Data Entry
    Microsoft Office
  • $12 hourly
    • 4.6/5
    • (3 jobs)
    Are you looking for top-notched Customer Support? You've got a Customer Service expert here! 😉 My portfolio will show you that I am a perfect fit for this role. I have worked in the Business Process Outsourcing industry in the Philippines for over 4 years. My motivation is to help business owners deliver excellent customer service. I have worked with incredible teams who hold a shared love and passion for customers and thrive on solving issues efficiently while delighting customers, going above and beyond to build loyalty, and giving an excellent experience. I am resilient in troubleshooting and dealing with demanding customers (I love turning these situations around!). Working with different clients made me learn and navigate various tools, systems, and portals efficiently. My long-term work experience has taught me how to meet and exceed each client's expectations. I am dedicated, hard-working, a fast learner, and a team player individual. I am flexible and I love learning new skills! My areas of expertise are: 📝Administrative ⌨Data Entry 🎧Customer Support | Customer Service 📩Email Management 🗓Google Calendar Management 👩‍💼Social Media Management 💻Social Media Posting | Social Media Content Creator | Social Media Imagery 🎨CANVA Designer 📝Ticketing Systems and CRM tools such Zendesk, Freshdesk & Gorgias 🛒Shopify VA Applications, tools, and websites I use: 🌟Google Sheets 🌟Google Docs 🌟Google Drive 🌟Microsoft Excel 🌟Microsoft Word 🌟Shopify 🌟Slack 🌟Zendesk 🌟Trello 🌟Freshdesk 🌟Gorgias 🌟Paypal 🌟Social Media Sites: Facebook, Instagram, Pinterest. Linkedin, Twitter, TikTok If my skills are fit for you, Don't hesitate to reach out to me. I am just one invitation away!😉
    Featured Skill Chat Support
    Freshdesk
    Email Support
    Online Chat Support
    Phone Support
    Order Tracking
    Zendesk
    Product Knowledge
    Shopify
    Customer Satisfaction
    Ecommerce
    Customer Support
    Ticketing System
    Customer Service
    Gorgias
  • $10 hourly
    • 5.0/5
    • (4 jobs)
    Welcome to my Upwork profile! Are you searching for a top-ranked Customer Service specialist with expertise in Shopify, Onboarding, and Zendesk? Your quest ends here! With a proven track record of delivering exceptional results, I also possess advanced skills as a virtual hotel manager, proficiently managing OTAs like booking.com, AirBnB, and Expedia. I take great pride in my ability to work autonomously and effectively, achieving outstanding outcomes with minimal oversight. Fueled by my passion for excellence, I approach every task with unwavering dedication and integrity. As a freelance professional, my primary objective is to establish mutually beneficial relationships with clients. Through my specialized knowledge, I am dedicated to assisting clients in achieving success and thriving in their respective fields. If you are in search of a reliable and skilled professional capable of enhancing your business, let's collaborate.
    Featured Skill Chat Support
    Product Knowledge
    Email Communication
    Customer Satisfaction
    Front Desk
    Customer Support
    Customer Service
    Phone Support
    Email Support
    Order Tracking
    Social Media Management
    Online Chat Support
    Order Processing
  • $12 hourly
    • 3.6/5
    • (3 jobs)
    My main objective is to achieve the best quality of work to be delivered to satisfied clients. To provide constant excellent service and aiming for quality administrative work and customer service. With over 11 years of Administrative work and Customer Service experience I am most acquainted with PC operations, internet savvy, computer literate and most especially assisting customers/clients. I am very much enthusiastic in learning new things through whatever job any employer will give me. I am flexible, open-minded, competent and very hardworking. Rest assured that I can submit any tasks that you will give to me ahead of schedule. I am currently looking for a full-time home-based/remote job.
    Featured Skill Chat Support
    eBay Listing
    Customer Service
    Xero
    MYOB Administration
    Zendesk
    Adobe Illustrator
    Online Chat Support
    Email Marketing
    Intuit QuickBooks
    Adobe Photoshop
    Canva
    Data Entry
    Email Communication
  • $40 hourly
    • 4.9/5
    • (12 jobs)
    Empowering customers to achieve success is my passion. With over 13 years of experience in customer support, technical support, onboarding, and account analysis, I excel at creating customized experiences that drive customer success. Recognized for exceeding expectations and consistently going the extra mile, I find immense satisfaction in seeing customers thrive and achieve their goals.
    Featured Skill Chat Support
    Customer Onboarding
    Customer Service
    Salesforce CRM
    Email Communication
    Technical Support
    Customer Support
    Product Onboarding
    Online Chat Support
    Email Support
    Zoho CRM
  • $10 hourly
    • 4.7/5
    • (10 jobs)
    As a professional with many years of virtual assistant experience, combined with a solid technical background in customer support and a strong aptitude for acquiring new knowledge, I am able to manage a multitude of tasks with a rigorous and well-organized approach. I am able to work both in a team and autonomously. With strong communication skills and an excellent knowledge of office automation tools, I'm very interested in working as part of a team where I can put my skills to good use and bring my dynamism and taste for a challenge. I can quickly integrate into new working environments with real team spirit and good listening and communication skills. Use of most known software in the field, including Zendesk, Freshdesk, Shopify, Intercom, social networks (Facebook, Instagram, Pinterest, Twitter, LinkedIn), etc.
    Featured Skill Chat Support
    Administrative Support
    Virtual Assistance
    Email Support
    Multitasking
    Order Fulfillment
    Order Processing
    Order Tracking
    Customer Service Training
    Customer Satisfaction
    Social Customer Service
    Customer Service
    Answered Ticket
    Online Chat Support
    Customer Support
  • $15 hourly
    • 4.8/5
    • (12 jobs)
    I have managed businesses for over 20 years and can provide a plethora of skills in administrative support, can assist with customer service, and very knowledgeable in tech support as well.
    Featured Skill Chat Support
    Communications
    Customer Service
    Scheduling
    Microsoft Word
    Google Docs
    Purchase Orders
    Customer Support
    Online Chat Support
    Email Support
  • $18 hourly
    • 4.3/5
    • (5 jobs)
    I'm an experienced fella on customer service, ranging from facing the customer and providing support via email, phone, chat, in person, or any other channel available, to managing teams as an operations supervisor, and coordinating the operation I started in the industry in 2019 as a customer support representative, and due to my performance and my constant interest in leadership, I was promoted to Operations Supervisor by 2020
    Featured Skill Chat Support
    Multitasking
    Communication Etiquette
    Answered Ticket
    Time Management
    Data Entry
    Product Knowledge
    US English Dialect
    Technical Support
    Email Communication
    Order Tracking
    Inbound Inquiry
    Online Chat Support
    Zendesk
    Business with 100-999 Employees
    Customer Support
  • $28 hourly
    • 4.8/5
    • (43 jobs)
    Good and effective communication makes all the difference in true success. My goal is to help you convey your ideas more effectively, whatever your niche, industry, or line of business is. If you are looking for high-quality work, carried out efficiently, and timely but also with the value of human warmth, then no need to search for more, I am what you are looking for! My love for people and my passion for teaching have taken me to places I never imagined I'd ever be. From living in remote islands to rainforest mountains, and big crowded cities to small villages, I've experienced the importance of effective communication no matter where you are or where you come from. I share a great enthusiasm for teaching, coaching, supporting, and helping others find success. ● ABOUT MY LIFE ● For the past 18 years, I've been doing volunteer work with Central American indigenous communities, teaching both Spanish and English. I help to give structure to their vernacular language and work to create opportunities to preserve their culture and idiosyncrasy. This has proved to be a very fulfilling way of life for me. Also, I have worked as a translator and interpreter for different international organizations. All these experiences have helped me to develop a set of aptitudes, qualities, and skills that allow me to work with people of different nationalities, backgrounds, and cultures. ● ABOUT MY EXPERTISE ● - Account and Project Management. Manage relationships with both English and Spanish-speaking teachers while guiding them through the outline development and filming process of online classes. - Accountability partner in the production and marketing of high-quality Audio/Video content. - Experience in research and education. I can convey concepts and stories in a way that feels relevant, creative, and engaging. - Experience in a customer service environment with Zendesk, CRM, phone, emailing, text, and ticketing software systems. - Exceptional written and verbal communication skills in English and Spanish. - Ability to work independently and efficiently - Passionate for teaching and learning. Expert applying Pedagogical principles at all levels of communication, training, and coaching. - Ability to monitor problems and trends. Suggest and implement improvements. - Provide feedback and guidance to teachers on their content following educational best practices I can assure you that you won't need to worry about the quality of my work, making me a valuable asset to your team. I look forward to collaborating! “It is literally true that you can succeed best and quickest by helping others to succeed.” —Napoleon Hill
    Featured Skill Chat Support
    Content Moderation
    Coaching
    Administrative Support
    Search Engine Optimization
    Spanish English Accent
    Creative Writing
    Customer Service
    Multitasking
    Copy Editing
    Spanish to English Translation
    Customer Support
    Project Management
    Email Support
    Online Chat Support
  • $20 hourly
    • 5.0/5
    • (3 jobs)
    Over the past several years I have been building my customer service skill set to obtain a challenging position in a type of working environment where I can maximize my abilities and improve my professional growth.  My experience includes customer support for travel & hospitality, credit card services and financial account. I have also experience in US real estate, health insurance, lead generation, and B2B marketing strategy. I have a strong technical background in various applications such as Zendesk, Shopify, and several other platforms.
    Featured Skill Chat Support
    Online Chat Support
    Order Tracking
    Email Support
    Customer Support
    Customer Relationship Management
    B2B Marketing
    Sales
    Lead Generation
    Cold Calling
  • $20 hourly
    • 5.0/5
    • (11 jobs)
    🌟 Your Superstar E-commerce Partner! 🛍️🌟 Hey there, I'm Faateh 😎 – your go-to Customer Support Manager, Virtual Assistant, and E-commerce Expert all rolled into one! 🙌 With a rock-solid ⭐⭐⭐⭐⭐ rating and a flawless track record on Upwork, I'm your trusted partner for all things customer service and online business. 🎉 What sets me apart? Well, besides being a Top-Rated PLUS freelancer 🌟⭐⭐⭐⭐, I live and breathe e-commerce. Whether it's the ins and outs of Shopify, Amazon, Etsy, eBay, or any other platform like WooCommerce and Bonanza, I've got the playbook memorized. 📚 ⏰ Time zones? Pssh, not an issue. I work in the Eastern timezone, but I can dance to any time's rhythm – your convenience is my mantra! 💬 Communication is my jam. I practically live on Upwork messaging, responding to messages faster than you can say "customer satisfaction." And guess what? I've got a master's degree in computer applications to back up my tech-savvy skills. 💪 What's in my superhero toolkit? ✅ Mastering WordPress like a boss. ✅ Navigating CRMs (Zendesk, Gorgias, and more) with my eyes closed. ✅ HTML & CSS wrangling – I speak fluent web. ✅ Juggling customer service via chat, email, phone – you name it! ✅ Webinars? I'm the host with the most. ✅ Presentations that'll knock your socks off. ✅ Crafting email campaigns like an art form. 🚀 How did I get here? After diving into freelancing post-college, I discovered I had more tricks up my sleeve than a magician at a circus. 🎩 Since then, I've been on a quest to conquer every challenge that comes my way. Whether it's collaborating in a team or riding solo, I've got the energy and expertise to make things happen. 🌈 Continuous improvement is my motto. I'm always hungry to learn, implement fresh tactics, and make processes smoother. I've got a track record of saving money and boosting productivity – yep, I'm the real deal. Future plans in the IT field: Will crack AWS cloud practitioner, developer, and architect certifications + Salesforce admin, advance admin, and developer certifications, and also DET (Duolingo English Test) very soon 😉 Ready to skyrocket your customer support, virtual assistance, and e-commerce game? Look no further! Feel free to drop me a line with any questions – I'm all ears. Here's to a future filled with successful collaborations! 🙌
    Featured Skill Chat Support
    Customer Support
    Ticketing System
    Ecommerce
    Product Knowledge
    Answered Ticket
    Multitasking
    Inbound Inquiry
    Order Tracking
    Email Support
    Online Chat Support
    Microsoft Excel
    Business with 1-9 Employees
  • $10 hourly
    • 5.0/5
    • (22 jobs)
    My goal is to build professional yet friendly working relationships with Upwork clients. I offer my skills and expertise to support their business needs effectively. As a team player, I am eager to learn, self-motivated, and focused on delivering high-quality results with a positive attitude. I have essential customer service skills such as active listening, problem-solving, clear communication, and adaptability. I am experienced in handling inquiries, resolving issues, and ensuring customer satisfaction. I am also familiar with common tools used in customer support, including CRM systems (Hubspot, GHL, Salesforce), communication platforms (Slack, Zoom, Teams), email support tools (Gmail, Outlook), and ticketing systems. These tools help me manage customer interactions efficiently and provide excellent service.
    Featured Skill Chat Support
    Phone Support
    Customer Service
    Skype
    Customer Support
    Online Chat Support
    Google Docs
    Microsoft Word
    Email Communication
    Data Entry
  • $15 hourly
    • 5.0/5
    • (4 jobs)
    Hello! I'm Louie, one of the Top Rated Plus freelancers here in UpWork and for the last 11 years, I've been deeply immersed in the world of customer service. This journey has been incredibly rewarding, shaping me into a seasoned professional committed to excellence in every interaction. In addition to my hands-on experience, I've had the privilege of leading and managing a dynamic team. This role has honed my leadership skills, teaching me how to inspire and motivate my team to deliver their best work, adapt to various situations, and maintain a consistently high standard of customer service. My academic background in Computer Engineering and Computer Science, combined with a six-year stint at a major IT firm, has equipped me with a solid foundation in technical and web support. This experience has been invaluable, allowing me to offer unparalleled service and support to my clients. My expertise isn't just technical; it's also practical. I'm well-versed in a variety of WordPress plugins like Memberium and LearnDash, CRM systems including ActiveCampaign and Infusionsoft, and support tools such as Intercom, Zendesk, and FuseDesk. I also have hands-on experience with WordPress Themes, particularly Divi from Elegant Themes. I'm on the lookout for a new professional family—a place where I can bring my wealth of experience and, in turn, be challenged to grow even further. Continuous learning is a big part of who I am, and I'm eager to apply my skills in new ways, help a business flourish, and learn new things along the way. I'm confident in my ability to bring exceptional service, dependability, and growth to your team.
    Featured Skill Chat Support
    WordPress
    HTML
    JavaScript
    CSS
    Technical Support
    jQuery
    PHP
    Customer Support
    Administrative Support
    Online Chat Support
    Zendesk
  • $11 hourly
    • 5.0/5
    • (17 jobs)
    Hello! I'm Rasiel, a seasoned customer service professional with a wealth of experience spanning over 3 years. My passion lies in providing top-tier customer support, managing eCommerce and Shopify-based stores, delivering virtual assistance, utilizing helpdesk tools and other media to communicate with users, crafting eye-catching designs, and bridging language gaps through English to Spanish translations. Let me help your business flourish. Shopify Mastery: 🛒 Shopify Operations: I excel in managing Shopify stores, handling order tracking, creating orders, processing refunds following precise Standard Operating Procedures (SOPs), and crafting enticing product listings. 💬 Shopify Customer Support: I'm adept at providing top-notch customer support within the Shopify ecosystem, ensuring a seamless shopping experience. Virtual Assistance Expertise: 🌟 Administrative Excellence: As a virtual assistant, I excel in various administrative tasks such as email management, calendar scheduling, data entry, and document organization. 💬 Client Communication: My strong communication skills ensure prompt and professional responses, fostering trust and enduring client relationships. Helpdesk Tool Proficiency: 🌐 Helpdesk Tools: I'm well-versed in using Georgias, Zendesk, Intercom, and various other helpdesk tools to streamline customer inquiries and support ticket management. Graphic Design Prowess: 🎨 Graphic Design: I have hands-on experience creating captivating graphics and posts using tools like Canvas, enhancing your brand's visual identity and online presence. Bilingual Capabilities: 🌎 Translation Services: Fluent in English and Spanish, I offer accurate and culturally sensitive English to Spanish translations, facilitating seamless communication with a broader audience. Why Choose Me: 🚀 Client-Centric Approach: My primary goal is to provide an exceptional customer experience, ensuring your customers remain satisfied and loyal. 🤝 Adaptability: I swiftly adapt to new challenges and environments, tailoring my services to meet your unique business requirements. Let's connect and explore how my versatile skill set can align with your specific goals. Send me a message, and let's embark on this journey together!
    Featured Skill Chat Support
    Creative Writing
    Inbound Inquiry
    Editorial Writing
    Email Support
    ERP Software
    Venezuelan Spanish Dialect
    Drawing
    Customer Support
    Customer Service
    Social Customer Service
    Painting
    Online Chat Support
    Email Communication
    Castilian Spanish
  • $25 hourly
    • 5.0/5
    • (35 jobs)
    - To work with dedication and punctuality to bring out the best results.
    Featured Skill Chat Support
    WordPress
    Instagram
    Communications
    Trello
    Social Media Advertising Tracking
    Google Search
    Customer Support
    Social Media Marketing
    Email Communication
    Data Entry
    Ticketing System
    Customer Service
    Online Chat Support
  • $10 hourly
    • 5.0/5
    • (1 job)
    Knowledgeable and dedicated customer service professional with extensive experience in the BPO industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
    Featured Skill Chat Support
    Order Fulfillment
    Answered Ticket
    Google Sheets
    Order Entry
    Customer Service
    Order Management
    Data Entry
    Order Processing
    Order Tracking
    Online Chat Support
  • $10 hourly
    • 4.9/5
    • (18 jobs)
    Hello, Bonjour, I'm Fiacre ⭐⭐⭐⭐⭐ TOP RATED PLUS FREELANCER (I'm in the top 3% of freelancers on Upwork) and native French speaker and current English speaker. I am an expert in Customer Support French for any type of request and any type of business model. Whether it's handling customer requests, Email Support, Customer Satisfaction, Chat Support, refunds, order tracking, Refund Processing, dispute handling on any payment processor (Stripe-PayPal). Je suis un expert en gestion clientèle en français pour tout type de demande et tout type de business. Qu'il s'agisse du traitement des demandes des clients, du support par email, de la satisfaction des clients, du support par Live-chat, des remboursements, du suivi des commandes, du traitement des remboursements, du traitement des litiges sur tout processeur de paiement (Stripe-PayPal). Avec 3 ans d'expérience dans le marketing digital en général et dans la gestion clientèle pour des sites e-commerces en particulier. J'ai un excellent niveau rédactionnel (orthographe et grammaire) utilie pour les tâches qui ont recours à cette compétence (Mails, Tickets, Chats, Etc…). Rigorous and diligent, I am the perfect person to help you and your business optimize your customer service to ensure a better customer experience. If you need a professional to take your business to the next level and brand it, you've come to the right place. As a Technical Support/Customer Service Agent, I have worked for several companies around the world with more than 4000 hours of work and I have gained a good experience in customer management and virtual assistance. As you can see, human relations and respect of commitments are very important for me to be able to work together. If you are a person who shares the same values as I do, then we can work together to bring your business to the top. Rigoureux et assiduit, je suis la personne idéale et bien placée à vous aider, vous et votre entreprise, à pouvoir optimiser votre service à la clientèle afin de garantir à vos clients une meilleure expérience client. Si vous avez besoin d'un professionnel pour faire passer votre business à un autre niveau et lui donner une image de marque, vous êtes au bon endroit. En tant qu'Agent de Support Technique / Customer Service, j'ai eu à travailler pour plusieurs entreprises à travers le monde avec plus de 4000 heures de travail et j'ai pu acquérir une bonne expérience en matière de gestion client et d'assistance virtuelle. Comme vous pouvez le constater, les relations humaines et le respect des engagements sont très importants pour moi afin de pouvoir collaborer. Si vous êtes une personne qui partage les mêmes valeurs que moi, nous pouvons alors travailler à hisser votre entreprise au plus haut. I hope to read you soon and wish you every success En attendant de vous lire, je vous souhaite un plein succès À très bientôt !
    Featured Skill Chat Support
    Online Chat Support
    Social Customer Service
    Administrative Support
    Zendesk
    Freshdesk
    French
    Customer Support
    Customer Service
    Shopify
    Email Communication
    Facebook
    WordPress
    Data Entry
  • $35 hourly
    • 5.0/5
    • (8 jobs)
    My name is Poonam Deshpande. I am a technical support engineer cum full stack developer and Assistant with over 10 years of experience. Tech Support: - Worked with broadband and mobile technical support department providing chat based technical support to end users. FullStack Development: - I am well versed with Typescript, Javascript, Node Js, React Js, Redux, Python, HTML5, CSS, Php, Apache Web Server. Also, along with this I have extensive hands-on experience with Pixi Js, Create Js, JQuery, JQuery Mobile, Frameworks like Django, Codeigniter, Bootstrap. - I have also had experience around using docker containers, writing dockerfiles , using jenkins to build and deploy instances on EC2, using AWS and its features like S3, EC2, also Ansible and Terraforms. - I enjoy working in teams and have had an experience working solo on a few projects as well. I am comfortable with both agile and waterfall methods. DevOps Engineering: - AWS Cloud support - Virtualization with VirtualBox and Vagrant - Docker: Dockerfile and Docker-compose scripts - Ansible: Configuration Management with Linux - Terraform: Build and provision infrastructure in Cloud environment - CI/CD: Jenkins for continuous integration, deployment and delievery - AWS: EC2, S3, RDS, Route53, Cloudfront, Cloudformation, Elasticbeanstalk, Glacier, Cloudwatch COO and CTO: - Worked as a COO and CTO for Software Services company, Choice Sanitations and Sai services and civil contractors. Roles and responsibilities handled: - Project Management - Scrum meetings - Setup technical roster, SLAs for support - Responding to emails and phone calls - Scheduling meetings - Booking travel accommodations - Manage a contact list - Prepare customer spreadsheets and keep online records - Organize managers’ calendars - Perform market research - Create presentations, as assigned - Address employees administrative queries - Provide customer service as first point of contact - Handle website maintenance and updates - Manage servers, networks, and office hardware - Provide tech support to customers and vendors Personally, I like to keep learning and developing my skills. I am confident that I'll be an asset to any organisation. I am located in India which is GMT +5.30 Hrs, I would be comfortable working in your time zone.
    Featured Skill Chat Support
    Tutoring
    Game Development
    Software QA
    Customer Support Plugin
    Front-End Development
    Technical Support
    Online Chat Support
    End User Technical Support
  • $15 hourly
    • 5.0/5
    • (47 jobs)
    I am an experienced Amazon Virtual Assistant with a strong background in managing Amazon seller accounts and a deep understanding of the Shopify platform. With a proven track record of success, I specialize in optimizing product listings, providing exceptional customer support, and implementing effective strategies to drive sales and increase profitability. I am committed to helping clients achieve their goals and exceed their expectations through my expertise and dedication. KEY SKILLS ✅ Listing Optimization ✅ Keyword Research - Competitor Analysis ✅ Daily Amazon Tasks Handling ✅ Listing Creation ✅ Amazon SEO ✅ Lightning Deals ✅ Promotions ✅ Customer Service ✅ Inventory Management ✅ Listings Creation via Flat File & Manual ✅ Variation Creation via flat-file & Manual ✅ Suppressed and Stranded Inventory Fix ✅ Account Health management ✅ Shopify Store Management ✅ Order fulfillment ✅ Listing Hijacker TOOLS, APPS or SOFTWARE THAT I'M USING ✅ Helium10 ✅ Jungle Scout ✅ Merchant words ✅ AMZalerts ✅ Merchantspring ✅ Keepa ✅ Sellerboard ✅ Asana ✅ Clickup ✅ Slack ✅ Google Sheets Amazon Seller Central Management: As an expert Amazon Virtual Assistant, I have extensive experience in managing Seller Central accounts, including product listing creation and optimization, inventory management, order fulfillment, and handling customer inquiries and feedback. Shopify Store Management: With hands-on experience in Shopify, I can assist you in setting up and managing your Shopify store. This includes product listing creation, inventory management, order processing, and optimizing your store for improved conversions. Customer Service Excellence: Providing exceptional customer support is crucial for business success. I have a proven ability to handle customer inquiries, manage product returns and refunds, and maintain positive feedback ratings on Amazon. I strive to ensure customers have a seamless and positive experience throughout their buying journey. Whether you need assistance with Amazon account management, Shopify store setup and optimization, or any related tasks, I am here to deliver top-quality results and help you achieve your business objectives. Let's discuss your project requirements and take your Amazon and Shopify ventures to new heights!
    Featured Skill Chat Support
    Customer Support
    Amazon FBA
    Customer Service
    Amazon Seller Central
    Email Communication
    Shopify
    Google Docs
    Online Chat Support
    Email Support
  • $14 hourly
    • 5.0/5
    • (6 jobs)
    Providing great customer service will not only keep existing customers, it will also attract new customers. By providing the best after-sales experience for customers, you'll gain the trust and loyalty of your customers. However, not everyone is cut out for this job. It takes a lot of patience and understanding to help frustrated customers. You have to love helping people to stay in this business. This does not only stop with your customers but with leading a team as well. Leading a team has its challenges and I can help you take this load off. I am in the business of helping people. I specialize in finding out the cause and effect of things. My experience as a Data Management Coordinator will come in handy as I have the necessary skills to create meaningful reports that can help with key metrics to improve customer satisfaction, agent productivity and quality of responses. My experience as a Lead has provided me with skills necessary to drive employee engagement and satisfaction to ensure that customers are well taken care of. I can also act as a liaison to management and employees to ensure that the company's strategy and policies are implemented properly. I can also help with onboarding new customer service representatives and provide the necessary training and support needed for new representatives. I am well-versed in ZenDesk, FreshDesk, SalesForce Support, Reamaze, Front, Kustomer, Intercom, Tidio, NetSuite, Shopify, company messaging technologies, Google Suites, Google Docs, Google Spreadsheet, Microsoft Office Suite, Gmail, Outlook, Google Chrome and many more. I have also developed a wide range of knowledge and troubleshooting skills with different Windows environment as well as Microsoft Office applications. My core competency lies in installation, networking and general assist of various Microsoft Windows operating systems such as Windows XP, Vista, 7, 8 and 8.1. In addition to providing technical support, I have learned to sell our services to end-users. I am seeking opportunities to make use of these experience.
    Featured Skill Chat Support
    Excel Formula
    Administrative Support
    Excel Macros
    Data Entry
    Data Management
    Customer Service Analytics
    Product Knowledge
    Management Skills
    Customer Experience
    Technical Support
    Customer Service
    Online Chat Support
    Zendesk
    Email Support
  • $10 hourly
    • 5.0/5
    • (2 jobs)
    An efficient and reliable individual. I am a person with a very good attention to detail. I can work solo but can be a team player and blend in to get the job done as quickly and efficient as possible. No issues when it comes to working under pressure and will go the distance to finish the task at hand. Accustomed in dealing with customers from all walks of life, having worked with companies such as Sprint and Comcast. Have experiences using Shopify, Gorgias Konnective CRM among other CSR tools. Fluent in English in both speaking and writing. Flexible with time and schedule. Looking forward to working with your company and team soon!
    Featured Skill Chat Support
    Customer Engagement
    Sales
    Email Communication
    Product Knowledge
    Customer Service
    Online Chat Support
    Inbound Inquiry
    Phone Support
    Email Support
  • $11 hourly
    • 5.0/5
    • (40 jobs)
    I approach every task with passion, dedication, and a results-driven mindset. Once I commit to a project, I stay focused and follow through to completion. My skill set includes: ◾ Delivering exceptional customer support via chat, email, and phone ◾ Handling and processing forms and documents across diverse industries ◾ Managing Shopify stores ◾ Creating and analyzing workload and performance reports ◾ Conducting quality assurance checks ◾ Preparing employee performance reviews ◾ Leading staff training initiatives ◾ Managing social media platforms such as Facebook, Instagram, and LinkedIn ◾ Designing visual content in Canva for digital and print materials ◾ Editing and maintaining WordPress websites With the right mindset, collaboration, and goals, I believe we can achieve great success together. I’m eager to bring my skills to your team and look forward to the opportunity to contribute.
    Featured Skill Chat Support
    Customer Support
    Customer Service
    Microsoft Excel
    Email Communication
    Employee Training
    Word Processing
    Canva
    Management Skills
    Online Chat Support
    Social Media Management
    Customer Service Training
    Email Support
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At A Glance: Chat Support

Chat support is often the first line of online communication, and chat support agents act as liaisons between clients and customers for a wide variety of fields and industries, including tech support, banking, and cell phone companies. An effective chat support specialist can juggle and organize multilevel problems and issues that a customer can have while at the same time directing and guiding the customer in a friendly and professional way. Chat support specialists are at times overlooked as effective salespeople, but the reality is they consistently drive repeat customers and sales. The right chat support specialist captures this additional revenue by providing information on which service features can improve a customer’s experience or which upgrades to products are a good fit.

A freelance chat support agent possesses a deep toolbox of skills and talents that can help improve customer relationships, drive sales, and reduce support time within a project. The online chat environment allows an agent to often manage multiple chat windows and customers at the same time. Online chat support frequently has a much higher rate of solving problems than traditional product support. Coupling this high rate of customer interaction with proficient computer skills and a developed sense of interpersonal communications, online chat support agents are capable of continuously driving and developing positive customer feedback while delivering low-cost solutions for any business model. Hiring a freelance chat support specialist on Upwork is a competitive way to develop and manage a successful customer dynamic while maintaining a flexible and highly collaborative work environment for everyone.

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