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At A Glance: Chat Support

Chat support is often the first line of online communication, and chat support agents act as liaisons between clients and customers for a wide variety of fields and industries, including tech support, banking, and cell phone companies. An effective chat support specialist can juggle and organize multilevel problems and issues that a customer can have while at the same time directing and guiding the customer in a friendly and professional way. Chat support specialists are at times overlooked as effective salespeople, but the reality is they consistently drive repeat customers and sales. The right chat support specialist captures this additional revenue by providing information on which service features can improve a customer’s experience or which upgrades to products are a good fit.

A freelance chat support agent possesses a deep toolbox of skills and talents that can help improve customer relationships, drive sales, and reduce support time within a project. The online chat environment allows an agent to often manage multiple chat windows and customers at the same time. Online chat support frequently has a much higher rate of solving problems than traditional product support. Coupling this high rate of customer interaction with proficient computer skills and a developed sense of interpersonal communications, online chat support agents are capable of continuously driving and developing positive customer feedback while delivering low-cost solutions for any business model. Hiring a freelance chat support specialist on Upwork is a competitive way to develop and manage a successful customer dynamic while maintaining a flexible and highly collaborative work environment for everyone.

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Why You Should Use AsyncTask in Android Development

In Android applications, background threads are excellent ways to improve user experience by offloading work from the main thread. One go-to tool is AsyncTask, which is designed to handle tasks without blocking the main thread. Here’s a look at AsyncTask and why Android developers should be using it.

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5 Tools to Help You Increase Your Twitter Engagement

Twitter is one of the most powerful social media platforms for businesses today. These five tools can help you increase engagement, build better relationships with your followers, and connect with and grow your audience—as well as your business.

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Web Development

AngularJS: A Powerful JavaScript Framework

Front-end web developers rely most heavily on JavaScript (JS) to create the interactive aspects of a website that users see in their browsers—and, where there’s JS, there are frameworks and libraries being employed to streamline and simplify its complex code. AngularJS is a comprehensive JavaScript framework—and it gives developers everything they need to set up the front-end of a web application. Read on to learn more about this popular framework and see what’s new with

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