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Clients rate Chat Support specialists
Rating is 4.6 out of 5.
4.6/5
based on 11,726 client reviews
  • $20 hourly

    • 4.4/5
    • (6 jobs)
    An organized, detail-oriented expert in providing Customer/Technical support solutions with over 8 years of experience providing remote support, and communicating information clearly and effectively, and more than 5 years of professional technical writing and social media management experience. We’re living in a modern economy where businesses evolve daily, and customers expect not just products and services, but high-quality support service as a standard. Customer satisfaction has a significant impact on the success of your business and low satisfaction levels mean your customer retention and loyalty levels will likely be down too. I will provide customer support service, live chat support, email support, and social media support for your business in any niche. Available service platforms include Email, Live Chat, Zendesk, Fresh Desk, and Social Media. For Ecommerce, Woocommerce, Shopify, Amazon, eBay, Etsy Stores, or any other business you have. My writing experience and skill set include but are not limited to IT support, IT/Cloud management, Warehouse logistics, IT/Cloud Security, Office Sharepoint, Cyber Threats, Technical proposals (RFP responses), Case studies, white papers, website copy, business plans, user manuals, product documentation/support and more. Feel free to contact me for inquiries.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Product Support
    Freshdesk
    Customer Relationship Management
    Ecommerce Order Fulfillment
    Inventory Management
    Online Chat Support
    Email Support
    Customer Satisfaction
    Administrative Support
    Customer Support
    Customer Service
    Technical Support
    Helpdesk
    Microsoft Active Directory
    Technical Report
  • $25 hourly

    • 4.9/5
    • (10 jobs)
    Hi, my name is Sarah. I reside in Southern Kentucky. I am confident that I would be a valued asset to your team. I am an expert in customer service and technical support. I have over 10 years of experience, and because of this, I can adapt very quickly to new ticketing software and SAAS-based software with ease. I am versed in SalesForce, Intercom, Zendesk, Asana, Jira, Hubspot, Close, Aircall, and a plethora of others. I prioritize roles. I strive to be an asset to my team but also a valuable resource for those that need assistance. Over the last two years I took a break from freelancing and worked for a Bay Area Cannabis Technology Company. I built a career there and outstanding customer relations. I gained lots of knowledge about the nature of start-up companies and the ideal business procedures for a fully remote company. I work well with engineers and developers to diagnose software issues and learn about developing trends to assist in fixing bugs. I answer numerous conversations simultaneously.. I have worked as a trainer for a big portion of my time and held Zoom meetings daily. I also had my hand in knowledgebase management and worked to create articles weekly to provide additional resources to maintain customer success. Other experience includes content moderation for social media platforms like Facebook, Instagram and Snapchat. I worked in a sales/retail setting for 3 years. I have worked for call centers, remote companies and Fortune 500 companies. I have gained a lot of knowledge about the business aspect of these types companies and enjoy learning more the impact my position plays in keeping customers happy. I also excel at data entry and email scraping. I can transcribe, gather contact information for spreadsheets, collect information for documentation and solve tickets. I love learning new skills that can help me in the future. In addition to my experience, I am also pursuing a bachelor's degree at Southern New Hampshire University. No project is too big for me to take on. If you are searching for a hardworking and person to join your team or complete simple tasks of great quality, look no further!
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Intercom
    Technical Support
    Content Editing
    Product Knowledge
    Slack
    Live Chat Software
    Customer Service
    Computer Skills
    Email Support
    Online Chat Support
    HubSpot
    Zendesk
  • $15 hourly

    • 5.0/5
    • (7 jobs)
    I have a diverse skill set and valuable experience in customer service, team management, credit repair, social media, and various aspects of e-commerce, specifically dropshipping and using Amazon's FBA (Fulfillment by Amazon) for wholesale and FBM (Fulfillment by Merchant). My background indicates that I possess a wide range of expertise that can be valuable in different industries and roles. With my experience in customer service and team management, I am likely to have excellent communication and problem-solving skills, which are highly sought after in many fields. Additionally, my knowledge of credit repair could be useful in financial services or related industries. My e-commerce experience, especially in dropshipping and using Amazon's FBA, makes me well-equipped to work in online retail, digital marketing, supply chain management, and other related areas. Here are some potential career options that align with my skill set: E-commerce Manager: I can manage and optimize online stores, handle product listings, oversee inventory, and implement marketing strategies to increase sales. Digital Marketing Specialist: Utilize my knowledge of social media to create and execute digital marketing campaigns to promote products or services. Financial Services Advisor: Leverage my credit repair expertise to offer guidance to individuals or businesses on improving their credit scores and financial health. Operations Manager & Director of Operations: With my experience in handling teams and supply chain management, you can oversee daily operations and streamline processes for efficiency. Customer Success Manager: Use my customer service experience to ensure client satisfaction, retention, and growth by providing excellent support and maintaining strong relationships. Amazon Marketplace Specialist: Apply my knowledge of dropshipping, FBA, and FBM to manage Amazon seller accounts, optimize product listings, and drive sales. Social Media Manager: Utilize my basic social media knowledge to manage and create content for company social media channels, engage with customers, and build brand awareness.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Email Communication
    Customer Support
    Quality Assurance
    Administrative Support
    Credit Repair
    Data Entry
    Dropshipping
    Communication Skills
    Order Fulfillment
    Order Processing
    Online Chat Support
    Email Support
  • $12 hourly

    • 3.6/5
    • (3 jobs)
    My main objective is to achieve the best quality of work to be delivered to satisfied clients. To provide constant excellent service and aiming for quality administrative work and customer service. With over 11 years of Administrative work and Customer Service experience I am most acquainted with PC operations, internet savvy, computer literate and most especially assisting customers/clients. I am very much enthusiastic in learning new things through whatever job any employer will give me. I am flexible, open-minded, competent and very hardworking. Rest assured that I can submit any tasks that you will give to me ahead of schedule. I am currently looking for a full-time home-based/remote job.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Adobe Photoshop
    Canva
    eBay Listing
    Customer Service
    Xero
    MYOB Administration
    Zendesk
    Adobe Illustrator
    Online Chat Support
    Email Marketing
    Intuit QuickBooks
    Data Entry
    Email Communication
  • $20 hourly

    • 5.0/5
    • (51 jobs)
    I'm an experienced Customer Service Manager with a wide range of skills and abilities. As a native Italian speaker, I have a deep understanding of the language and culture. Additionally, I am fluent in four other languages: French, English, Spanish, and German. Networking comes naturally to me, enabling me to build valuable relationships within my industry and beyond. I also possess strong video editing skills, bringing a creative touch to my work and delivering visually compelling content. My technical expertise includes proficiency in HTML, CSS, and Javascript, allowing me to navigate digital platforms seamlessly and enhance customer experiences. Furthermore, I have a passion for writing, having written over 1000 articles and translated and proofread more than 10,000 articles with precision. Throughout my career, I have successfully led numerous projects, consistently surpassing goals and achieving outstanding results. My commitment to continuous learning and professional growth has earned me recognition and expanded my expertise. I hold a degree in Foreign Languages, which has provided me with a deep understanding of cultural nuances and effective communication strategies across different languages. In summary, an accomplished Customer Service Manager with a diverse skill set, including native proficiency in Italian and fluency in French, English, Spanish, and German. I possess networking capabilities, video editing prowess, technical expertise, and a track record of notable accomplishments. I am deeply passionate about delivering exceptional customer experiences and dedicated to achieving excellence in everything I do. I am confident that my skills and expertise make me a valuable asset to any organization.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    English to Italian Translation
    Administrative Support
    Italian to English Translation
    Customer Service
    Customer Support
    Copywriting
    SEO Writing
    Customer Satisfaction
    Article Writing
    Customer Service Training
    Online Chat Support
    Social Media Management
    Phone Support
    Italian
  • $10 hourly

    • 4.6/5
    • (32 jobs)
    Time is money and I can save you both. I have done my masters in banking and finance. I have been doing freelancing form last 4 years now. I have worked for many known companies as well, Like: Slimtel Pvt Ltd, Wisdek Corp and many more. I am very experienced in Customer Service, Admin Support, Chat support and Property Due Diligence reports. If we talk about property due diligence report I have been doing this form last 3 years and for other customer support I have a job experience for more than 5 years. I always promised my clients to deliver their work within 48 working hours (unless county delay due to covid-19). I have been doing this successfully and have many satisfied and happy clients who are still working with me. Honestly speaking, I am trying to build my profile on upwork as well now. With my attention to detail and exemplary quality of work I would be an asset on any project. Don't trust my words, See my testimonials!!! Regards, Umair
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Electronic Medical Record
    Communications
    Microsoft Excel
    Online Research
    Phone Support
    Online Chat Support
    Customer Support
    Due Diligence
    Administrative Support
    Property Management
    Email Support
    Medical Billing & Coding
    Data Entry
    Microsoft Office
  • $18 hourly

    • 5.0/5
    • (9 jobs)
    I have experience developing reports and dashboards that effectively showcase monthly results, revenue figures, and overall performance through visually appealing and professional presentations. My skills include the following: - Utilizing Pivot Tables to summarize and analyze data efficiently. - Creating dynamic tables that automatically update with new information. - Proficiency in functions like Vlookup and Hlookup for data retrieval. - Applying SumIF and CountIF functions to perform calculations based on specific criteria. - Efficient data entry techniques to ensure accurate and organized data input. - Designing graphs and dashboards for visually representing data in an insightful manner. With my Excel and Google Sheets expertise, I can help you leverage these tools to enhance your data analysis and reporting capabilities.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Internal Reporting
    Data Visualization
    Data Analytics & Visualization Software
    Data Analysis
    Excel Formula
    Dashboard
    Analytics Dashboard
    Google Sheets
    Microsoft Excel
    Salesforce
    Google Sheets Automation
    Customer Service
    Spanish
    English
  • $20 hourly

    • 4.3/5
    • (13 jobs)
    Customer service professional with over 13 years of successful experience in technical, customer service and financial accounts with expertise in the following skills and applications: ✔ English language communication (Verbal & Written) ✔ GSuite and other Google tools ✔ Microsoft Office (Word, Excel, Powerpoint, and Outlook) ✔ Dropbox ✔ GCal, Calendly, Glip & Trello ✔ Zendesk ✔ TeamWork Desk and Chat ✔ Canva ✔ Shopify ✔ Stripe & PayPal ✔ Zoom, Goto Meeting, Ring Central Meeting ✔ Skype, Google Hangout, Viber, Whatsapp & Slack I take great pride in my work and I am dedicated to my clients. My strong work ethic is evident from the commendations I have received from my previous employers. Possessing a genuine interest in other people’s problems and a willingness to help them when asked, I feel I will fit in easily into any existing workplace environment.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Administrative Support
    Data Entry
    Product Knowledge
    Customer Service
    Order Tracking
    Phone Support
    Online Chat Support
    Email Support
  • $35 hourly

    • 5.0/5
    • (8 jobs)
    My name is Poonam Deshpande. I am a technical support engineer cum full stack developer and Assistant with over 10 years of experience. Tech Support: - Worked with broadband and mobile technical support department providing chat based technical support to end users. FullStack Development: - I am well versed with Typescript, Javascript, Node Js, React Js, Redux, Python, HTML5, CSS, Php, Apache Web Server. Also, along with this I have extensive hands-on experience with Pixi Js, Create Js, JQuery, JQuery Mobile, Frameworks like Django, Codeigniter, Bootstrap. - I have also had experience around using docker containers, writing dockerfiles , using jenkins to build and deploy instances on EC2, using AWS and its features like S3, EC2, also Ansible and Terraforms. - I enjoy working in teams and have had an experience working solo on a few projects as well. I am comfortable with both agile and waterfall methods. DevOps Engineering: - AWS Cloud support - Virtualization with VirtualBox and Vagrant - Docker: Dockerfile and Docker-compose scripts - Ansible: Configuration Management with Linux - Terraform: Build and provision infrastructure in Cloud environment - CI/CD: Jenkins for continuous integration, deployment and delievery - AWS: EC2, S3, RDS, Route53, Cloudfront, Cloudformation, Elasticbeanstalk, Glacier, Cloudwatch COO and CTO: - Worked as a COO and CTO for Software Services company, Choice Sanitations and Sai services and civil contractors. Roles and responsibilities handled: - Project Management - Scrum meetings - Setup technical roster, SLAs for support - Responding to emails and phone calls - Scheduling meetings - Booking travel accommodations - Manage a contact list - Prepare customer spreadsheets and keep online records - Organize managers’ calendars - Perform market research - Create presentations, as assigned - Address employees administrative queries - Provide customer service as first point of contact - Handle website maintenance and updates - Manage servers, networks, and office hardware - Provide tech support to customers and vendors Personally, I like to keep learning and developing my skills. I am confident that I'll be an asset to any organisation. I am located in India which is GMT +5.30 Hrs, I would be comfortable working in your time zone.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Tutoring
    Game Development
    Software QA
    Customer Support Plugin
    Front-End Development
    Technical Support
    Online Chat Support
    End User Technical Support
  • $20 hourly

    • 3.9/5
    • (23 jobs)
    I have 11 years of experience as a Helpdesk Representative, providing Technical Support and Customer Service via Voice, Email, and Chat. I can work in a diversified environment, flexible and friendly! I can work with minimal to no supervision. I can handle almost everything about Customer Service work and Technical Support work. I have worked with multitudes of production applications, Zendesk and SyncroMSP, to name a few. I have worked as an IT Administrator, Customer Service Representative, Scheduler, and more. My passion is to deliver high-quality work before the deadline while ensuring client satisfaction by paying attention to detail. I can say with 100% certainty that I would be a great addition to your team!
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Veeam
    Ubiquiti
    Ticketing System
    Antivirus & Security Software
    Remote IT Management
    VoIP Administration
    Backup Administration
    Server Administration
    Google Workspace Administration
  • $30 hourly

    • 4.9/5
    • (48 jobs)
    I am a tech savvy customer service representative with over seven years of experience working in B2B, B2C, B2E, technical support and SaaS support via phone, e-mail, chat and tickets for remote, onsite, small, medium and/or large clients in industries such as blockchain technology (cryptocurrency), digital marketing, eCommerce, social media, procurement, supply chain management, recruitment, real estate, entertainment and computer hardware. In addition to and/or in combination with my customer service experiences, I have worked in project management, chargeback management, and team management roles; I am proficient in the use of popular project management web and desktop applications such as Trello, Google Calendar, and Basecamp, I am also very skilled at using Zendesk, Google Sheets, Microsoft Excel and Microsoft Word. Clients I have worked for include Asus, Audible.com, Brightsourced, MM4 an Xchanging Company, Sirius XM and Sprint; while working for MM4 an Xchanging Company I attended to/managed several procurement projects valued at up to circa $2.5 million on behalf of several of their clients including but not limited to Walmart, Asda, Federal Mogul, Closure Systems International, Dayco, Brambles, Kudu and Wilko. My expertise in the aforementioned métiers via BPO is enhanced by my avid interest in technology, training in ICT engineering, general computer skills and my attitude of wanting to ensure that my client’s ROI is positively impacted in a very significant manner by my work. Reliability is a major factor to be considered when hiring a remote based worker; in an effort to further boost my reliability I have acquired apparatus that affords me up to 24 hours of backup power, thus I have absolutely no issues with power outages. I regard the customer as being the sole purpose of any business thus, the customer must always be held in high esteem; my clients on Upwork and their customers are my customers hence, you and your customers will certainly be held in high esteem. Please do not hesitate to send me a message or an invitation to interview if you think that I am a good fit for your project. I am almost always available and I am very responsive; I may be contacted via Upwork, LinkedIn, e-mail, Skype, Whatsapp and/or phone via my US phone number.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Social Media Replies
    Social Media Content Creation
    Social Media Engagement
    Customer Support
    Technical Support
    Customer Service
    Email Communication
    Computer Skills
    Zendesk
    Phone Support
    Email Support
    Online Chat Support
    Social Media Management
  • $12 hourly

    • 4.8/5
    • (39 jobs)
    Hi! I am Shaira, a freelancer from Manila, Philippines. I have more than 7 years of experience providing customer satisfaction through exceptional customer service in different fields. I am a dropshipping expert and well versed in all of the Microsoft Office applications, Google apps/suite, Quickship, Shopify, Oberlo, Zendesk, Freshdesk, Gorgias, Konnektive, and Pipedrive. Furthermore, I learn new applications quickly and efficiently. I look forward to working with you and your team.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Email Communication
    Dropshipping
    Communications
    Gorgias
    Ticketing System
    Oberlo
    Customer Service
    Online Chat Support
    Social Media Management
    Zendesk
    Freshdesk
  • $30 hourly

    • 5.0/5
    • (16 jobs)
    I have over ten years of experience in Customer Service and office management. I was trained at a Verizon Wireless location where I served as location Manager for 2 years. I can provide e-mail, ticket, chat and phone support and will do my best to assist and delight your customers. I have three years of experience working remotely as a customer support agent and as a team lead with 10+ agents. I am detail oriented and self-motivated.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Email Support
    Online Chat Support
    Zendesk
    Typing
    English Proofreading
    Adobe InDesign
    Microsoft PowerPoint
    Microsoft Excel
    Adobe Photoshop
    Microsoft Word
    Email Technical Support
    Customer Service
  • $18 hourly

    • 5.0/5
    • (16 jobs)
    Hardworking, determined, excellent communication skills demonstrated through an ability to work with people of different backgrounds, capable for fast adjustment to a multicultural environment, able to work independently as well as part of a team, ready to work in various working conditions, used to high responsibility and work under pressure and within limited time frame, ability to work without supervision; demonstrated organizational and administrative skills.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Customer Support
    Data Entry
    Online Chat Support
  • $10 hourly

    • 5.0/5
    • (7 jobs)
    I am a native italian and croatian speaker, I speak both languages perfectly since I was born in a bilingual area. After I learned English on a intermediate level. I am creative writer (just in italian). Two of my stories have been chosen to be published in a collection book and I have written articles for an italian online magazine. I have also translated many facebook and blog posts from English to italian. I had my personal Online shop on Ebay for 3 years so I have a long experience with data entry, customer care and web marketing. Now I'm working as store manager and customer care for an italian online shop, but I am always looking for new experiences and projects. It will be a pleasure for me to show you my skills if needed. I am at your disposal.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Customer Service
    Adobe Photoshop
    Customer Support
    SEO Writing
    Article Writing
    Social Media Content
    eBay Listing
    Online Chat Support
    Social Media Management
    English to Italian Translation
    Organizational Plan
    Social Media Content Creation
    Content Writing
    Italian to English Translation
    Data Entry
  • $20 hourly

    • 5.0/5
    • (2 jobs)
    ARE YOU LOOKING FOR ✓ A highly skilled IT professional with a bachelor's degree in Enterprise Computing accompanied with 5 years experience working in a customer support role. ✓ Technically driven with an outstanding understanding of commercial software and a quick grasp of new technology/software. Innovative in seeking out ways in which businesses can automate or enhance work processes. ✓ Strong written and verbal skills and holds excellent interpersonal and communication skills. ✓ Flexible and resourceful with the ability to manage multiple projects and work effectively both independently and in a team environment. ✓ Highly organised and disciplined on task delivery. WHAT SERVICES CAN I PROVIDE? ✥ TECHNICAL SUPPORT ・Software/Hardware Troubleshooting. ・Microsoft Office 365. ・Video Conferencing Support (Zoom, Microsoft Teams, Google Meet). ・User Guide Development. ・User Testing. ・Automation Consultation. ✥ CUSTOMER SERVICES / SUPPORT ・Chat Support. ・Email Handling. ・Data Entry. ・Reporting / Excel. ・Social Media Customer Support. ・Virtual Assistant.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Web Testing
    Database Administration
    Technical Support
    Zoom Video Conferencing
    Software Consultation
    Software QA
    Testing
    WordPress
    Customer Support
    Data Entry
    Online Chat Support
    Email Support
    Microsoft Office
  • $17 hourly

    • 4.9/5
    • (20 jobs)
    To be a competitive employee and responsible enough in pursuit of new things and ideas which are geared towards the growth and development of the company
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Customer Support
    eCommerce
    Customer Service
    Ecommerce Website
    Email Communication
    Online Chat Support
    Email Support
  • $20 hourly

    • 5.0/5
    • (16 jobs)
    I work with startups and small companies to streamline processes and raise their customer & client satisfaction levels. My expertise is in the eCommerce, SaaS, and Education/Coaching industries. I offer: • L1 Technical Customer Support • Email and Chat Customer Service • Administrative Virtual Assistance • Executive Virtual Assistance I am very tech-savvy and a fast learner, with a background in Computer Science - I will learn and adapt to your business tools in no time. Get in touch and unlock more success in your business!
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Ecommerce
    Answered Ticket
    Order Fulfillment
    Order Processing
    Shopify
    Customer Retention
    Answering Product Questions
    Email Support
    SaaS
    Customer Engagement
    Customer Service
    eCommerce
    Online Chat Support
    Zendesk
    Customer Support
  • $12 hourly

    • 5.0/5
    • (7 jobs)
    12 years of experience in Customer Service Working in a BPO Company trained me to handle customer escalations, provide most effective resolution to our client/customers, to be efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives. *Phone Support *Email Support *Chat Support *Data Entry *Zendesk *Freshdesk *Shopify Please feel free to send me a message. Regards, Rudy Nakayama
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Inbound Inquiry
    Email Support
    Japanese
    Zendesk
    Freshdesk
    Order Processing
    Online Chat Support
    Chat & Messaging Software
    Customer Satisfaction
    Customer Service
    Customer Support
    Customer Support Plugin
    Data Entry
  • $10 hourly

    • 5.0/5
    • (2 jobs)
    I've been in the industry for 5 years now. I've handled different accounts such as construction, E-commerce, telecommunications, software, online food delivery, and retail. I've also provided customer service and technical support to different countries such as the United States, Australia, New Zealand, Singapore, Hong Kong, Japan, and many more. Here are my specializations: - Analytical Research - Data Entry - Customer Service - Technical Support - Email Support - Chat Support - Social Media Management - Graphic Design
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Customer Support
    Customer Satisfaction
    Zendesk
    Order Tracking
    Communication Etiquette
    Administrative Support
    Customer Service
    Online Research
    Email Support
    Online Chat Support
    Data Entry
    Graphic Design
  • $15 hourly

    • 4.6/5
    • (29 jobs)
    I am a native bilingual, Hungarian and Bulgarian speaker. Most of my working experiences were and continue to be related to languages. I am with extended knowledge and experience in translation, writing and online marketing field. At university I studied journalism and online PR. I have 5+ years website management experience. (Website content creating, online marketing campaigns. Social media management.) What I can offer to You: 1. High quality translation/proofreading with localization to provide the most useful and relevant experience for users. I have gained a lot of experience in translating wide variety of texts documents, articles, instruction manuals, websites, ads, online marketing materials, product descriptions, other online contents. I can surely provide you a quality translation within the set deadline. 2. Copywriting and Content writing for your website with focus on content and web marketing strategies and SEO, to attract website visitors and convert them into customers. I am hard working, reliable freelancer who will always deliver quality work on time. I hope we can work together soon.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Customer Support
    Copy Editing
    Public Relations
    Email Support
    Website Translation
    Copywriting
    English to Hungarian Translation
    Content Writing
    English to Serbian Translation
    Online Chat Support
    English to Bulgarian Translation
    English to Macedonian Translation
    Sales & Marketing
    Proofreading
    Hungarian
  • $15 hourly

    • 4.4/5
    • (3 jobs)
    I'm a self-driven, fast-learning, responsible, and self-challenging individual who loves to work in demanding jobs. I am fluent both in English and Spanish. The first one is the language I speak on a daily basis with my wife, the second one is my native language. I'm a very empathic person too, which is something I find instrumental to understanding every client's needs and easily connecting to them.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Online Chat Support
    Multitasking
    Communication
    Castilian Spanish
    Spanish to English Translation
    English to Spanish Translation
    Scientific Writing
    Translation
    Typing
    Bilingual Education
  • $22 hourly

    • 4.9/5
    • (2 jobs)
    Information technology professional with over 4 years of experience providing excellent support on operations management, network administration and system administration. With my strong relationship building skills, management skills, expertise in technical knowledge I can provide a better professional service to my clients.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Email Support
    Email Communication
    End User Technical Support
    Online Chat Support
    Hardware Troubleshooting
    Linux System Administration
    Asterisk
    BPO Call Center
    Communication Etiquette
    Technical Support
    System Administration
    Network Administration
    VoIP
  • $40 hourly

    • 4.9/5
    • (28 jobs)
    I am a highly-skilled virtual professional with over 20 years of experience in the fields of Administrative Support, Office Support, Data Entry, Customer Support, Sales, Transcription, and more. I hold a BS/BT in Small Business Management and have been working full time as an Independent Contractor since 1999 providing quality service to businesses small and large. I promise high-quality service, delivered in a timely fashion that would either meet or exceed your expectations. As a Virtual Corporation, I can service clients nationwide in a very timely fashion, and with the highest degree of quality. The following is a list of services I currently provide but am not limited to: Administrative and Office Support on projects such as database creation and support, desk publishing, document scanning, editing & formatting, form development, marketing support, voice services, word processing, and medical & non-medical transcription. Executive & Personal Support in the areas of Concierge services, internet research, internet shopping, mailing services, meeting planning, online social networking, personal assistance, PowerPoint presentations, and travel planning. Medical Office Support offering medical billing & coding services and transcription in all specializations.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Customer Service
    Online Chat Support
    Customer Satisfaction
    General Office Skills
    General Transcription
    Administrative Support
    Office Administration
    Sales
    Data Entry
    Microsoft Office
    Google Workspace
  • $35 hourly

    • 4.9/5
    • (27 jobs)
    I am Bachelor of Science in molecular biotechnology and I am working in customer support since 2015. After completing my Cambridge Certificate in Advanced English 2011 I refreshed my C2 language level in 2014 completing the Unicert III. As a native German I am active as a German - English and English - German translator as well as a German language instructor.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    eBay Listing
    Customer Service
    Zendesk
    Amazon Webstore
    Customer Support
    Bootstrap
    German to English Translation
    Mailchimp
    Online Chat Support
    WordPress
  • $15 hourly

    • 4.5/5
    • (38 jobs)
    Bilingual customer service agent and virtual assistant for retail and wholesale companies. Eric Hoffer said, "In times of change learners inherit the earth; while the learned find themselves beautifully equipped to deal with a world that no longer exists." I hope to work with you and professionally accomplish the goals you have in mind. Thank you for reading.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Customer Satisfaction
    Email Communication
    UX Wireframe
    Customer Support
    Entrepreneurship
    Translation
    Customer Service
    Castilian Spanish
    App Design
    UX & UI
    Leadership Skills
    English
    Online Chat Support
    Email Support
  • $25 hourly

    • 4.6/5
    • (13 jobs)
    Looking for someone who will book or close your warm leads? I’m your guy. My name is Ryan. Here are some of the things I do: -Appointment Setting & Closing For Warm Leads (Phone Calls/CRM/Text/Email) -Take Detailed Notes -Follow-ups -Data Entry -Qualify Leads -Screening Calls -Use/Create/Edit Scripts/Templates/And Qualifying Questions Here are some of the things I don’t do: -Work On Only Commission Unless It's High-Ticket or Inbound -Create Lead Lists I also have experience using GoHighLevel, Pipedrive, and Calendly to book appointments. Reach out if you want to convert your warm leads.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Online Chat Support
    Phone Support
    Telemarketing
    Email Marketing
    Phone Communication
    Appointment Setting
    Calendar Management
    Appointment Scheduling
    Draft Correspondence
    Meeting Scheduling
    Email Communication
    Scheduling
    Time Management
    Data Entry
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At A Glance: Chat Support
 
Chat support is often the first line of online communication, and chat support agents act as liaisons between clients and customers for a wide variety of fields and industries, including tech support, banking, and cell phone companies. An effective chat support specialist can juggle and organize multilevel problems and issues that a customer can have while at the same time directing and guiding the customer in a friendly and professional way. Chat support specialists are at times overlooked as effective salespeople, but the reality is they consistently drive repeat customers and sales. The right chat support specialist captures this additional revenue by providing information on which service features can improve a customer’s experience or which upgrades to products are a good fit.


A freelance chat support agent possesses a deep toolbox of skills and talents that can help improve customer relationships, drive sales, and reduce support time within a project. The online chat environment allows an agent to often manage multiple chat windows and customers at the same time. Online chat support frequently has a much higher rate of solving problems than traditional product support. Coupling this high rate of customer interaction with proficient computer skills and a developed sense of interpersonal communications, online chat support agents are capable of continuously driving and developing positive customer feedback while delivering low-cost solutions for any business model. Hiring a freelance chat support specialist on Upwork is a competitive way to develop and manage a successful customer dynamic while maintaining a flexible and highly collaborative work environment for everyone.


 
 
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