Hire the best Chat Support specialists

Check out Chat Support specialists with the skills you need for your next job.
Clients rate Chat Support specialists
Rating is 4.6 out of 5.
4.6/5
based on 11,726 client reviews
  • $10 hourly
    Time is money and I can save you both. I have done my masters in banking and finance. I have been doing freelancing form last 4 years now. I have worked for many known companies as well, Like: Slimtel Pvt Ltd, Wisdek Corp and many more. I am very experienced in Customer Service, Admin Support, Chat support and Property Due Diligence reports. If we talk about property due diligence report I have been doing this form last 3 years and for other customer support I have a job experience for more than 5 years. I always promised my clients to deliver their work within 48 working hours (unless county delay due to covid-19). I have been doing this successfully and have many satisfied and happy clients who are still working with me. Honestly speaking, I am trying to build my profile on upwork as well now. With my attention to detail and exemplary quality of work I would be an asset on any project. Don't trust my words, See my testimonials!!! Regards, Umair
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Electronic Medical Record
    Communications
    Online Research
    Phone Support
    Online Chat Support
    Customer Support
    Due Diligence
    Administrative Support
    Email Support
    Medical Billing & Coding
    Microsoft Excel
    Data Entry
    Microsoft Office
  • $17 hourly
    I am a professional with a high level of experience in managing people and projects of various levels and types from Tech Support/Customer Service and Sales, Personal Assistant, Business process improvement, among others. My broad background and experience include: - Managing a large account of clients, many high profiles, and acting as their main point of contact for up-sells, problem-solving. - Worked for Companies like Hotels.com, Bell Canada, DISH Network, Great Health Works, National Debt Relief, Checkpoint Security, Appliance Factory Parts. Pledge Property Management. On top of this I am proficient in: - Appfolio - Zendesk Ticketing system. - Zoho Desk - Internet research – keywords, competitive analysis, content ideas, marketing research, etc. - Report and analysis - Transcribing (audio, video) - Translation (Spanish to English) - Customer service and support - Problem-solving - Independent Virtual Contractor - Chat Support - Vendors research Previous roles have included: - Maintenance at a Property Management Company - Recruiter - Operations Manager (DISH Network) / BILINGUAL Queue (Spanish & English) - Customer Service, Tech Support and Sales / BILINGUAL Queue (Spanish & English) - Customer Service Retention (Great Virtual Works) / BILINGUAL Queue (Spanish & English) - QA Analyst for NDR (National Debt Relief) / BILINGUAL Queue (Spanish & English) - Dispatcher for a Locksmith Company in Canada (Checkpoint Security) (phone or chat) - Bilingual Customer Service representative, e-commerce company through live chat support or phone - Live Chat support for Appliance Factory Parts I have my dedicated workspace, a soundproof office, with A/C free of distractions and home-related noises with High-speed Internet with a backup, Reliable Power generator and backup power source
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Administrative Support
    Bilingual Education
    Quality Assurance
    Customer Support
    Customer Service
    Quality Control
    Dispatch & Tracking Solutions LETS
    Online Chat Support
    Zendesk
  • $20 hourly
    I develop reports and dashboards that effectively showcase monthly results, revenue figures, and overall performance. I have worked with Sales and Customer Service Teams to take their business to the next level by helping them make data-informed decisions. My skills include (but are not limited to): - Utilizing Pivot Tables to summarize and analyze data efficiently. - Creating dynamic tables that automatically update with new information. - Proficiency in functions like Vlookup and Hlookup for data retrieval. - Applying SumIF and CountIF functions to perform calculations based on specific criteria. - Efficient data entry techniques to ensure accurate and organized data input. - Designing graphs and dashboards for visual data representation. With my Excel and Google Sheets expertise, I can help you leverage these tools to enhance your data analysis and reporting capabilities.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Internal Reporting
    Data Visualization
    Data Analytics & Visualization Software
    Data Analysis
    Excel Formula
    Dashboard
    Analytics Dashboard
    Google Sheets
    Microsoft Excel
    Salesforce
    Google Sheets Automation
    Customer Service
    Spanish
    English
  • $35 hourly
    My name is Poonam Deshpande. I am a technical support engineer cum full stack developer and Assistant with over 10 years of experience. Tech Support: - Worked with broadband and mobile technical support department providing chat based technical support to end users. FullStack Development: - I am well versed with Typescript, Javascript, Node Js, React Js, Redux, Python, HTML5, CSS, Php, Apache Web Server. Also, along with this I have extensive hands-on experience with Pixi Js, Create Js, JQuery, JQuery Mobile, Frameworks like Django, Codeigniter, Bootstrap. - I have also had experience around using docker containers, writing dockerfiles , using jenkins to build and deploy instances on EC2, using AWS and its features like S3, EC2, also Ansible and Terraforms. - I enjoy working in teams and have had an experience working solo on a few projects as well. I am comfortable with both agile and waterfall methods. DevOps Engineering: - AWS Cloud support - Virtualization with VirtualBox and Vagrant - Docker: Dockerfile and Docker-compose scripts - Ansible: Configuration Management with Linux - Terraform: Build and provision infrastructure in Cloud environment - CI/CD: Jenkins for continuous integration, deployment and delievery - AWS: EC2, S3, RDS, Route53, Cloudfront, Cloudformation, Elasticbeanstalk, Glacier, Cloudwatch COO and CTO: - Worked as a COO and CTO for Software Services company, Choice Sanitations and Sai services and civil contractors. Roles and responsibilities handled: - Project Management - Scrum meetings - Setup technical roster, SLAs for support - Responding to emails and phone calls - Scheduling meetings - Booking travel accommodations - Manage a contact list - Prepare customer spreadsheets and keep online records - Organize managers’ calendars - Perform market research - Create presentations, as assigned - Address employees administrative queries - Provide customer service as first point of contact - Handle website maintenance and updates - Manage servers, networks, and office hardware - Provide tech support to customers and vendors Personally, I like to keep learning and developing my skills. I am confident that I'll be an asset to any organisation. I am located in India which is GMT +5.30 Hrs, I would be comfortable working in your time zone.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Tutoring
    Game Development
    Software QA
    Customer Support Plugin
    Front-End Development
    Technical Support
    Online Chat Support
    End User Technical Support
  • $15 hourly
    I have a diverse skill set and valuable experience in customer service, team management, credit repair, social media, and various aspects of e-commerce, specifically dropshipping and using Amazon's FBA (Fulfillment by Amazon) for wholesale and FBM (Fulfillment by Merchant). My background indicates that I possess a wide range of expertise that can be valuable in different industries and roles. With my experience in customer service and team management, I am likely to have excellent communication and problem-solving skills, which are highly sought after in many fields. Additionally, my knowledge of credit repair could be useful in financial services or related industries. My e-commerce experience, especially in dropshipping and using Amazon's FBA, makes me well-equipped to work in online retail, digital marketing, supply chain management, and other related areas. Here are some potential career options that align with my skill set: E-commerce Manager: I can manage and optimize online stores, handle product listings, oversee inventory, and implement marketing strategies to increase sales. Digital Marketing Specialist: Utilize my knowledge of social media to create and execute digital marketing campaigns to promote products or services. Financial Services Advisor: Leverage my credit repair expertise to offer guidance to individuals or businesses on improving their credit scores and financial health. Operations Manager & Director of Operations: With my experience in handling teams and supply chain management, you can oversee daily operations and streamline processes for efficiency. Customer Success Manager: Use my customer service experience to ensure client satisfaction, retention, and growth by providing excellent support and maintaining strong relationships. Amazon Marketplace Specialist: Apply my knowledge of dropshipping, FBA, and FBM to manage Amazon seller accounts, optimize product listings, and drive sales. Social Media Manager: Utilize my basic social media knowledge to manage and create content for company social media channels, engage with customers, and build brand awareness.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Email Communication
    Customer Support
    Quality Assurance
    Administrative Support
    Credit Repair
    Data Entry
    Dropshipping
    Communication Skills
    Order Fulfillment
    Order Processing
    Online Chat Support
    Email Support
  • $14 hourly
    I have managed businesses for over 20 years and can provide a plethora of skills in administrative support, can assist with customer service, and very knowledgeable in tech support as well.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Communications
    Customer Service
    Scheduling
    Microsoft Word
    Google Docs
    Purchase Orders
    Customer Support
    Online Chat Support
    Email Support
  • $16 hourly
    With over 4 years of experience as a Personal/Legal Admin Assistant, I have cultivated a diverse skill set including exceptional multitasking, time management, and communication abilities. My previous roles immersed me in email management, file organization, scheduling, data entry, document creation, workflow optimization, correspondence drafting, preparing discovery response skeleton, drafting pleading documents, billing, court filing, and research. I am also highly proficient with various software platforms like Clio, Lawcus, PracticePanther, Smokeball, Filevine, OneLegal, Zapier, Canva, Zoom, MS Teams, Adobe, Slack, Dialpad, Google Suites, New York Child and Adult Voucher System, pdfFiller, Dropbox, CourtCall, LawToolBox, Steno, and Microsoft 365. I approach each work day with motivation, dedication, and integrity. I am eager to roll up my sleeves and apply my experience and capabilities to a new opportunity as a highly productive team member. My passion lies in tackling new challenges and continuously improving processes and outcomes.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Scheduling
    Contact Info Research
    Contact List
    PDF Conversion
    File Management
    Administrative Support
    Online Chat Support
    Customer Service
    Google Workspace
    General Transcription
    Legal Assistance
    Email Support
    Google Sheets
    Data Entry
    Microsoft Office
  • $10 hourly
    I am a native italian and croatian speaker, I speak both languages perfectly since I was born in a bilingual area. After I learned English on a intermediate level. I am creative writer (just in italian). Two of my stories have been chosen to be published in a collection book and I have written articles for an italian online magazine. I have also translated many facebook and blog posts from English to italian. I had my personal Online shop on Ebay for 3 years so I have a long experience with data entry, customer care and web marketing. Now I'm working as store manager and customer care for an italian online shop, but I am always looking for new experiences and projects. It will be a pleasure for me to show you my skills if needed. I am at your disposal.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Customer Service
    Adobe Photoshop
    Customer Support
    SEO Writing
    Article Writing
    Social Media Content
    eBay Listing
    Online Chat Support
    Social Media Management
    English to Italian Translation
    Organizational Plan
    Social Media Content Creation
    Content Writing
    Italian to English Translation
    Data Entry
  • $10 hourly
    Worked as Quality Analyst for almost 4 years Worked as a Customer Support for 10 years Working from home for 8 years now. SKILLS/TASKS/TOOLS THAT I CAN HANDLE content writing copywriting customer support (email and chat) for a dropshipper executive assistant social media manager Freshdesk Can handle chargeback claims transcription Wordpress Mass Planner Shopify Oberlo Reamaze ZenDesk Excel Google Docs
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Answered Ticket
    Email Etiquette
    Content Writing
    Customer Support
    Communication Etiquette
    Consumer Goods
    Customer Service
    Online Chat Support
    English
    Zendesk
    Order Processing
  • $15 hourly
    - To work with dedication and punctuality to bring out the best results.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    WordPress
    Instagram
    Communications
    Trello
    Social Media Advertising Tracking
    Google Search
    Customer Support
    Social Media Marketing
    Email Communication
    Data Entry
    Ticketing System
    Customer Service
    Online Chat Support
  • $35 hourly
    5+ years of professional experience in SaaS applications support. Knowledge of: Microsoft 365/Exchange Online, Azure, Outlook/OWA, Jira, Active Campaign. Possess: - Strong research, problem-solving, and troubleshooting skills - Ability to work well independently and as part of a team - Good communication skills - Excellent customer support skills - Passion for technology and learning
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Email Communication
    German to English Translation
    Microsoft Exchange Online
    Software Testing
    English to Ukrainian Translation
    Ukrainian to English Translation
    Technical Support
    Online Chat Support
    Email Marketing
  • $15 hourly
    I am a native bilingual, Hungarian and Bulgarian speaker. Most of my working experiences were and continue to be related to languages. I am with extended knowledge and experience in translation, writing and online marketing field. At university I studied journalism and online PR. I have 5+ years website management experience. (Website content creating, online marketing campaigns. Social media management.) What I can offer to You: 1. High quality translation/proofreading with localization to provide the most useful and relevant experience for users. I have gained a lot of experience in translating wide variety of texts documents, articles, instruction manuals, websites, ads, online marketing materials, product descriptions, other online contents. I can surely provide you a quality translation within the set deadline. 2. Copywriting and Content writing for your website with focus on content and web marketing strategies and SEO, to attract website visitors and convert them into customers. I am hard working, reliable freelancer who will always deliver quality work on time. I hope we can work together soon.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Customer Support
    Copy Editing
    Public Relations
    Email Support
    Website Translation
    Copywriting
    English to Hungarian Translation
    Content Writing
    English to Serbian Translation
    Online Chat Support
    English to Bulgarian Translation
    English to Macedonian Translation
    Sales & Marketing
    Proofreading
    Hungarian
  • $25 hourly
    Hello! Thank you for taking the time to visit my profile. I am a native Urdu speaker from Pakistan and am fluent in English. I possess extensive experience working in the media industry in Pakistan, where I served as an English-Urdu translator and transcriber, in addition to providing customer support. Furthermore, I have successfully completed numerous translation and transcription projects on platforms like Upwork and other freelance websites. -My translated work includes: manuals/ documents related to social sector, health, education, IT, business, so on and so forth. -My transcribed work includes : Interviews/speeches/conferences/seminars/business/communications/documentaries/academic content so on and so forth. Above all, I am known for my reliability, speed, and accuracy in all my undertakings. Regarding my translation work: I strictly avoid machine translators. I specialize in 100% human translation with a 99% accuracy rate. I am always here to serve my clients and earn the reward, My services would make you satisfied to your fulliest so let's go!!!!!
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    SDL Trados
    General Transcription
    Urdu to English Translation
    English to Urdu Translation
    Online Chat Support
    Hindi to English Translation
    Customer Service
    Urdu
    Native Fluency
    Official Documents Translation
    Proofreading
    Translation
  • $12 hourly
    My main objective is to achieve the best quality of work to be delivered to satisfied clients. To provide constant excellent service and aiming for quality administrative work and customer service. With over 11 years of Administrative work and Customer Service experience I am most acquainted with PC operations, internet savvy, computer literate and most especially assisting customers/clients. I am very much enthusiastic in learning new things through whatever job any employer will give me. I am flexible, open-minded, competent and very hardworking. Rest assured that I can submit any tasks that you will give to me ahead of schedule. I am currently looking for a full-time home-based/remote job.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    eBay Listing
    Customer Service
    Xero
    MYOB Administration
    Zendesk
    Adobe Illustrator
    Online Chat Support
    Email Marketing
    Intuit QuickBooks
    Adobe Photoshop
    Canva
    Data Entry
    Email Communication
  • $30 hourly
    I am a tech savvy customer service representative with over seven years of experience working in B2B, B2C, B2E, technical support and SaaS support via phone, e-mail, chat and tickets for remote, onsite, small, medium and/or large clients in industries such as blockchain technology (cryptocurrency), digital marketing, eCommerce, social media, procurement, supply chain management, recruitment, real estate, entertainment and computer hardware. In addition to and/or in combination with my customer service experiences, I have worked in project management, chargeback management, and team management roles; I am proficient in the use of popular project management web and desktop applications such as Trello, Google Calendar, and Basecamp, I am also very skilled at using Zendesk, Google Sheets, Microsoft Excel and Microsoft Word. Clients I have worked for include Asus, Audible.com, Brightsourced, MM4 an Xchanging Company, Sirius XM and Sprint; while working for MM4 an Xchanging Company I attended to/managed several procurement projects valued at up to circa $2.5 million on behalf of several of their clients including but not limited to Walmart, Asda, Federal Mogul, Closure Systems International, Dayco, Brambles, Kudu and Wilko. My expertise in the aforementioned métiers via BPO is enhanced by my avid interest in technology, training in ICT engineering, general computer skills and my attitude of wanting to ensure that my client’s ROI is positively impacted in a very significant manner by my work. Reliability is a major factor to be considered when hiring a remote based worker; in an effort to further boost my reliability I have acquired apparatus that affords me up to 24 hours of backup power, thus I have absolutely no issues with power outages. I regard the customer as being the sole purpose of any business thus, the customer must always be held in high esteem; my clients on Upwork and their customers are my customers hence, you and your customers will certainly be held in high esteem. Please do not hesitate to send me a message or an invitation to interview if you think that I am a good fit for your project. I am almost always available and I am very responsive; I may be contacted via Upwork, LinkedIn, e-mail, Skype, Whatsapp and/or phone via my US phone number.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Social Media Replies
    Social Media Content Creation
    Social Media Engagement
    Customer Support
    Technical Support
    Customer Service
    Email Communication
    Computer Skills
    Zendesk
    Phone Support
    Email Support
    Online Chat Support
    Social Media Management
  • $25 hourly
    Need a 𝙑𝙀𝙍𝙎𝘼𝙏𝙄𝙇𝙀 𝙀𝙓𝙀𝘾𝙐𝙏𝙄𝙑𝙀 𝘼𝙎𝙎𝙄𝙎𝙏𝘼𝙉𝙏? I've got you covered! I AM Your Solution for Streamlined Operations and Creative Design 🙌 💰 Cost-effectiveness 🤹 💪Adaptability and flexibility 👩‍💻 🌐Technical proficiency in using tools and software platforms My clients chose me because: 👇🏻👇🏻👇🏻 🔥 𝙔𝙤𝙪𝙧 𝙖𝙡𝙡-𝙞𝙣-𝙤𝙣𝙚 𝙨𝙤𝙡𝙪𝙩𝙞𝙤𝙣 𝙛𝙤𝙧 𝙚𝙫𝙚𝙧𝙮𝙩𝙝𝙞𝙣𝙜 𝙛𝙧𝙤𝙢 𝙗𝙖𝙘𝙠𝙚𝙣𝙙 𝙤𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨 𝙩𝙤 𝙘𝙧𝙚𝙖𝙩𝙞𝙫𝙚 𝙙𝙚𝙨𝙞𝙜𝙣 𝙖𝙣𝙙 𝙤𝙣𝙡𝙞𝙣𝙚 𝙚𝙣𝙜𝙖𝙜𝙚𝙢𝙚𝙣𝙩. ● I offer comprehensive support to businesses seeking efficiency, organization, and visual appeal in their operations. With expertise in shipping administration, data entry, calendar management, call handling, email support, quality analysis, collection management, and proficiency in Canva graphic design, I am equipped to handle various aspects of your business needs. 🔥 𝙎𝙝𝙞𝙥𝙥𝙞𝙣𝙜 𝘼𝙙𝙢𝙞𝙣𝙞𝙨𝙩𝙧𝙖𝙩𝙞𝙤𝙣 ● I've got your back when it comes to managing shipping logistics. From processing orders to tracking shipments, I make sure everything gets where it needs to go on time. 🔥 𝘿𝙖𝙩𝙖 𝙀𝙣𝙩𝙧𝙮 𝙖𝙣𝙙 𝘾𝙖𝙡𝙚𝙣𝙙𝙖𝙧 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 ● Need someone to keep things organized? Look no further! I'll handle data entry with precision and manage your calendar like a pro, scheduling appointments and keeping deadlines in check. *wink* 🔥 𝙀𝙓𝙋𝙀𝙍𝙄𝙀𝙉𝘾𝙀𝘿 𝙞𝙣 𝘾𝙖𝙣𝙫𝙖 𝙂𝙧𝙖𝙥𝙝𝙞𝙘 𝘿𝙚𝙨𝙞𝙜𝙣 ● Want to add some pizzazz to your projects? I've got a knack for design, especially with Canva. Whether it's creating eye-catching graphics for marketing materials or spicing up your presentations, I'll make sure your visuals pop. 🔥 𝘾𝙖𝙡𝙡 𝙃𝙖𝙣𝙙𝙡𝙞𝙣𝙜 𝙖𝙣𝙙 𝙀𝙢𝙖𝙞𝙡 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 ● Got calls piling up and emails flooding your inbox? No worries! I'll tackle them head-on, providing top-notch customer service over the phone and ensuring prompt responses to all your emails. 🔥 𝙌𝙪𝙖𝙡𝙞𝙩𝙮 𝘼𝙣𝙖𝙡𝙮𝙨𝙩 𝙖𝙣𝙙 𝘾𝙤𝙡𝙡𝙚𝙘𝙩𝙞𝙤𝙣 𝙎𝙥𝙚𝙘𝙞𝙖𝙡𝙞𝙨𝙩 ● Quality matters, and I'm here to ensure your operations meet the highest standards. Whether it's analyzing processes for improvement or managing collections to keep cash flow steady, I've got the expertise to get it done. In a nutshell, I'm your go-to freelancer for a bit of everything – from keeping things running smoothly behind the scenes to adding that extra flair to your projects. Let's work together to make your business shine! 3 quick steps left 1️⃣ Send me an Upwork Message 2️⃣ Click the green Schedule Meeting button 3️⃣ Choose one for 15 minutes and I'll confirm a timeslot. PS This is going to be one of the best decisions you have made in a while. *wink*
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Administrative Support
    Social Media Management
    Social Media Content
    Order Tracking
    Shipping Labels
    Graphic Design
    Design Mockup
    Data Entry
    Debt Collection
    Email Management
    Payment Processing
    Customer Support
    Online Chat Support
    Order Processing
    Quality Control
  • $12 hourly
    14 years of experience in Customer Service Working in a BPO Company trained me to handle customer escalations, provide most effective resolution to our client/customers, to be efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives. *Phone Support *Email Support *Chat Support *Data Entry *Zendesk *Freshdesk *Shopify Please feel free to send me a message. Regards, Rudy Nakayama
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Inbound Inquiry
    Email Support
    Japanese
    Zendesk
    Freshdesk
    Order Processing
    Online Chat Support
    Chat & Messaging Software
    Customer Satisfaction
    Customer Service
    Customer Support
    Customer Support Plugin
    Data Entry
  • $20 hourly
    Customer service professional with over 13 years of successful experience in technical, customer service and financial accounts with expertise in the following skills and applications: ✔ English language communication (Verbal & Written) ✔ GSuite and other Google tools ✔ Microsoft Office (Word, Excel, Powerpoint, and Outlook) ✔ Dropbox ✔ GCal, Calendly, Glip & Trello ✔ Zendesk ✔ TeamWork Desk and Chat ✔ Canva ✔ Shopify ✔ Stripe & PayPal ✔ Zoom, Goto Meeting, Ring Central Meeting ✔ Skype, Google Hangout, Viber, Whatsapp & Slack I take great pride in my work and I am dedicated to my clients. My strong work ethic is evident from the commendations I have received from my previous employers. Possessing a genuine interest in other people’s problems and a willingness to help them when asked, I feel I will fit in easily into any existing workplace environment.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Administrative Support
    Data Entry
    Product Knowledge
    Customer Service
    Order Tracking
    Phone Support
    Online Chat Support
    Email Support
  • $65 hourly
    Experienced Senior Technical Consultant with a dedicated commitment to building lasting partnerships with organizations. Offering over a decade of expertise in technical support, operations, and project management. Skilled in effectively addressing various technical challenges, streamlining processes, and implementing customized solutions. Experienced in migrations, collaborative tools, and user training. Noted for adept stakeholder engagement, impactful problem-solving, and consistent success in delivering projects within set budgets and timelines. Important points: - Over a decade of IT experience as a Senior Technical Consultant - Specialization in IT infrastructure and system optimization - Proficiency in using statistical analysis to enhance systems and operations - Strong communication skills for effective stakeholder engagement - Proven track record in resolving business challenges and seizing development opportunities - Expertise in helpdesk administration, providing strategic technical guidance, and conducting customer needs assessments - Skilled in network configuration and risk management - Consistent success in optimizing systems, meeting KPIs, and managing project execution - Extensive experience in IT consulting and outsourcing - Trusted catalyst for positive organizational change and excellence.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Network Administration
    System Administration
    Computer Network
    Customer Service
    Helpdesk
    Troubleshooting
    Tech & IT
    Technical Support
    Online Chat Support
    Email Support
  • $10 hourly
    I've worked as a technical support representative for Microsoft. My responsibilities were to assist customers with troubleshooting any windows operating system which also involves remote assistance for complex concerns/issues. The skills I've acquired in the past includes multitasking, efficiency and problem solving. I'm a fast learner and quickly deliver resolutions without risking the quality of my work. While working for Microsoft, I was able to be one of the top performers who can provide world-class customer service experience. Received numerous awards and commendation for maintaining quality and being consistent with my performance. I've always enjoyed being part of the team and working with different people who are driven, focused, and have the passion for the field they work in.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Blog Content
    Content Writing
    Article Writing
    Customer Service
    Customer Support
    Facebook
    Online Chat Support
    Freshdesk
    Zendesk
  • $25 hourly
    Hi, my name is Sarah. I reside in Southern Kentucky. I am confident that I would be a valued asset to your team. I am an expert in customer service and technical support. I have over 10 years of experience, and because of this, I can adapt very quickly to new ticketing software and SAAS-based software with ease. I am versed in SalesForce, Intercom, Zendesk, Asana, Jira, Hubspot, Close, Aircall, and a plethora of others. I prioritize roles. I strive to be an asset to my team but also a valuable resource for those that need assistance. Over the last two years I took a break from freelancing and worked for a Bay Area Cannabis Technology Company. I built a career there and outstanding customer relations. I gained lots of knowledge about the nature of start-up companies and the ideal business procedures for a fully remote company. I work well with engineers and developers to diagnose software issues and learn about developing trends to assist in fixing bugs. I answer numerous conversations simultaneously.. I have worked as a trainer for a big portion of my time and held Zoom meetings daily. I also had my hand in knowledgebase management and worked to create articles weekly to provide additional resources to maintain customer success. Other experience includes content moderation for social media platforms like Facebook, Instagram and Snapchat. I worked in a sales/retail setting for 3 years. I have worked for call centers, remote companies and Fortune 500 companies. I have gained a lot of knowledge about the business aspect of these types companies and enjoy learning more the impact my position plays in keeping customers happy. I also excel at data entry and email scraping. I can transcribe, gather contact information for spreadsheets, collect information for documentation and solve tickets. I love learning new skills that can help me in the future. In addition to my experience, I am also pursuing a bachelor's degree at Southern New Hampshire University. No project is too big for me to take on. If you are searching for a hardworking and person to join your team or complete simple tasks of great quality, look no further!
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Intercom
    Technical Support
    Content Editing
    Product Knowledge
    Slack
    Live Chat Software
    Customer Service
    Computer Skills
    Email Support
    Online Chat Support
    HubSpot
    Zendesk
  • $23 hourly
    As a highly responsible and self-driven individual with an unwavering work ethic, I bring over 10 years of experience in customer service, now with a focus on the e-commerce industry. My extensive knowledge in short-term rental property management has also given me a deep understanding of the importance of customer satisfaction. In addition to my customer service expertise, I am also tech-savvy. I have had the opportunity to work with various platforms, including Shopify, Zendesk, Intercom, Recharge, Gorgias, and more. My experience in the field has equipped me with the skills necessary to navigate the ever-changing world of e-commerce. Furthermore, I am a multilingual professional fluent in Spanish, English, Italian, and Portuguese. Previously, I have held a Human Resources Manager position, where I honed my skills in training, teamwork, and leadership.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Online Chat Support
    Email Support
    Customer Service
    Customer Experience
    Gorgias
    Customer Experience Management Software
    Shipping & Order Fulfillment Software
    Review or Feedback Collection
    Shopify
    Customer Support
    Automated Workflow
    CRM Software
    Spanish
    Portuguese
    Italian
  • $22 hourly
    Information technology professional with over 7 years of experience providing excellent support on operations management, network administration and system administration. With my strong relationship building skills, management skills, expertise in technical knowledge I can provide a better professional service to my clients.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Email Support
    Email Communication
    End User Technical Support
    Online Chat Support
    Hardware Troubleshooting
    Linux System Administration
    Asterisk
    BPO Call Center
    Communication Etiquette
    Technical Support
    System Administration
    Network Administration
    VoIP
  • $15 hourly
    Customer service representative and Technical Support Representative for 5 years and Admin/Virtual Assistant for 10 years. I am well experienced in doing data entry and internet research, you can see on my profile that I have done bunch of Data Entry jobs. I also work with E-commerce website such as Volusion, Magento, Shopify and Ebay. I do product research, upload products in the platform, upload images, place orders and other stuff. I also worked as a Virtual Assistant for more 10 years. I worked as an Admin Assistant. I call out leads, qualify them and schedule an appointment. I manage their Live Chat Support. I manage their calendar and do the updates for the job in progress. I also checked our office phone after work hours to see if there's any potential lead who left a message. I make reports every end of the day and every end of the week and I also make a monthly reports. Ive been a personal assistant to various clients too. I used the following softwares; Infusionsoft, Call Metrics, Swizznet and Magicjack, Podio. I have also a knowledge in using Slack and Spreadsheet. I also know how to use Zendesk and Trello.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Email Support
    Customer Satisfaction
    Phone Support
    Online Chat Support
    Customer Service
    Microsoft Excel PowerPivot
    Technical Support
  • $13 hourly
    Being assigned to multiple tasks/departments, I was able to expand the variety of skills that I have acquired in digital marketing, email or phone customer support, human resources, payroll management, operations management, appointment settings, client success management, bookkeeping, financial management, project management scheduling management, sales management, and tons of other skills! I also have finished a Master's Degree in Business Administration which allows me to see things from detailed-orientated point of view to macro perspective and how to make effective decisions as a leader. I hope to discuss with you further how I can help your business and see if my skills are a good fit for your needs.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Shopify
    Virtual Assistance
    Help Scout
    Customer Service
    Email Communication
    BigCommerce
    Order Fulfillment
    Online Chat Support
    Email Support
    Customer Support Plugin
    Zendesk
    Social Media Management
  • $30 hourly
    ARE YOU LOOKING FOR ✓ A highly skilled IT professional with a bachelor's degree in Enterprise Computing accompanied with 5 years experience working in a customer support role. ✓ Technically driven with an outstanding understanding of commercial software and a quick grasp of new technology/software. Innovative in seeking out ways in which businesses can automate or enhance work processes. ✓ Strong written and verbal skills and holds excellent interpersonal and communication skills. ✓ Flexible and resourceful with the ability to manage multiple projects and work effectively both independently and in a team environment. ✓ Highly organised and disciplined on task delivery. WHAT SERVICES CAN I PROVIDE? ✥ TECHNICAL SUPPORT ・Software/Hardware Troubleshooting. ・Microsoft Office 365. ・Video Conferencing Support (Zoom, Microsoft Teams, Google Meet). ・User Guide Development. ・User Testing. ・Automation Consultation. ✥ CUSTOMER SERVICES / SUPPORT ・Chat Support. ・Email Handling. ・Data Entry. ・Reporting / Excel. ・Social Media Customer Support. ・Virtual Assistant.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Web Testing
    Database Administration
    Technical Support
    Zoom Video Conferencing
    Software Consultation
    Software QA
    Testing
    WordPress
    Customer Support
    Data Entry
    Online Chat Support
    Email Support
    Microsoft Office
  • $10 hourly
    Hi, my name is Victor. I'm a native Spanish speaker and I understand the English language too. Born and raised in Venezuela but with great knowledge about global events and trends. I have 5 years experience as freelancer. My motto is "Barriers only exist inside the mind of the people”. Here is the list of the programs that I use and I have expertise on: • Zoho Desk / CRM • Hootsuite and Buffer. • Messenger People. • Facebook Business.
    vsuc_fltilesrefresh_TrophyIcon Chat Support
    Virtual Assistance
    Phone Support
    Customer Satisfaction
    Customer Service
    Content Moderation
    Forum Posting
    Blog Writing
    Customer Support
    Castilian Spanish
    Online Chat Support
    Translation
    Data Entry
  • Want to browse more freelancers?
    Sign up

How it works

1. Post a job (it’s free)

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.

Trusted by

At A Glance: Chat Support

Chat support is often the first line of online communication, and chat support agents act as liaisons between clients and customers for a wide variety of fields and industries, including tech support, banking, and cell phone companies. An effective chat support specialist can juggle and organize multilevel problems and issues that a customer can have while at the same time directing and guiding the customer in a friendly and professional way. Chat support specialists are at times overlooked as effective salespeople, but the reality is they consistently drive repeat customers and sales. The right chat support specialist captures this additional revenue by providing information on which service features can improve a customer’s experience or which upgrades to products are a good fit.

A freelance chat support agent possesses a deep toolbox of skills and talents that can help improve customer relationships, drive sales, and reduce support time within a project. The online chat environment allows an agent to often manage multiple chat windows and customers at the same time. Online chat support frequently has a much higher rate of solving problems than traditional product support. Coupling this high rate of customer interaction with proficient computer skills and a developed sense of interpersonal communications, online chat support agents are capable of continuously driving and developing positive customer feedback while delivering low-cost solutions for any business model. Hiring a freelance chat support specialist on Upwork is a competitive way to develop and manage a successful customer dynamic while maintaining a flexible and highly collaborative work environment for everyone.

Chat Support specialist Hiring Resources
Learn about cost factors Hire talent
Schedule a call