Hire the Best Chat Support Specialists

Hello! 👋 I'm a Customer Support Specialist with 5+ years of experience supporting e-commerce businesses and online stores.👩‍💼 I help businesses manage high volumes of customer inquiries through email, live chat, and social media while maintaining excellent customer satisfaction and protecting company policies.🤝 📍Here’s how I can support your business: ✅• Email & Live Chat Customer Support ✅• Order Tracking, Shipping Updates & Customer Inquiries ✅• Refunds, Returns & Dispute Handling ✅• Shopify Store Support ✅• PayPal & Klarna Dispute Management ✅• Social Media Customer Messages ✅• Admin Tasks & Data Entry 📍I have experience working with tools such as: 📌Shopify | Zendesk | Gorgias | Freshdesk | Salesforce | PayPal, Klarna Business | Slack | Google Workspace | Meta Business | Social Media Handling | 📌My goal is simple: provide fast, professional, and empathetic customer support that builds trust and keeps customers happy.🫡 If you're looking for a reliable customer support specialist who understands e-commerce operations, I would love to support your business long term.😉

I help businesses build and manage high-performing remote customer support teams. With 5+ years of experience leading remote operations, I’ve managed teams of over 100 support specialists, monitored KPIs, improved response times, coached team members, and optimized workflows to deliver excellent customer experiences. My experience includes: * Customer Support Management * Live Chat & Email Support * Team Leadership & Coaching * Performance Metrics & KPI Tracking * Quality Assurance * Scheduling & Workforce Management * Process Improvement * Remote Team Operations I’m passionate about building efficient support teams and creating systems that improve both customer satisfaction and team performance.

Struggling with slow response times, unhappy customers, or an overwhelmed support queue? That's exactly what I fix. When customers don't get timely, professional support — they leave. And when they leave, your business suffers. I help businesses prevent that by delivering consistent, high-quality customer support across every channel. I'm a Customer Support Specialist with 8+ years of experience in inbound call handling, live chat, email support, and back-office operations — and I bring verified certifications to back it up. 🏅 Zendesk Support Certified | Zendesk Administrator Certified | HubSpot CRM Certified | HubSpot Inbound Certified | HubSpot Customer Service Certified I don't just hold certifications — I apply them daily. From configuring Zendesk workflows and automations to managing HubSpot CRM pipelines, I bring both technical knowledge and real-world experience to every role. What I deliver for your business: ✔ Inbound call & live chat handling with fast, professional responses ✔ Email support with consistent tone and under-24hr reply times ✔ Zendesk & HubSpot management — ticket handling, workflows & reporting ✔ Order tracking, complaint resolution & account management ✔ SLA monitoring and performance tracking from real supervision experience ✔ Complaint escalation handling with calm, solution-first communication ✔ CRM documentation and accurate record keeping for every interaction What makes me different from other support specialists: ✔ I understand support from both sides — as an agent and as a team supervisor ✔ I don't just follow scripts — I think critically to find the best solution for every customer ✔ I treat every customer interaction as a direct reflection of your brand ✔ I bring structured, process-driven support that scales with your business My background also includes operations management and team coaching — meaning I understand what businesses need from a support specialist at every level. Whether you need someone to handle your front-line support or help streamline your entire support operation, I have the experience to deliver. I don't just respond to tickets — I protect your brand with every single customer interaction. Certified. Experienced. Reliable. Available for long-term contracts. Message me and I'll reply within a few hours.

My extensive experience in customer service, fraud prevention, and additional qualities that would provide a benefit to your organization includes: Excellent communication and organizational skills allowing me to work independently and as a team player. Dedicated self-starter with the ability to identify, assess and resolve problems quickly and effectively. Consistently set challenging goals for continuous growth and success. Continually strive to meet and exceed performance. I am motivated by challenge and growth. This, combined with my skills and experience, will enable me to be an exceptional associate.

Upwork Achievements: 🏆 Top Rated Plus — Top 3% on Upwork 🏆 9,000+ Hours | 200+ Completed Projects 🏆 100% Job Success Score I don't just process disputes—I build systems that delete negatives at scale. With 7 years of hands-on experience in consumer protection compliance, I lead a team of 24 specialists working exclusively with financial service companies—managing thousands of active clients simultaneously across all three major bureaus—Experian, Equifax, and TransUnion. My 4 Aggressive Dispute Methods: 3B Sweep Metro 2 Consumer Law & FTC with CFPB Method Factual Disputing with CFPB Method What I Do: ✅ Aggressive dispute letters using FCRA, FDCPA & GLBA—no generic templates; every letter is fact-based and litigation-ready ✅ Full Dispute Fox & CRC portal management ✅ CFPB & FTC complaint filing and submission ✅ Third-party freezing and bureau stall letter counter-strategy ✅ Metro 2 compliance analysis ✅ Letter Stream mailing and document management ✅ New template creation and coding into software ✅ Weekly progress reports and database updates ✅ Client communication, onboarding, and customer support ✅Item selection strategy to maximize fast deletions Tools & Platforms: DisputeFox | CRC | Letter Stream | CFPB Portal | FTC Portal | MS Office | Google Suite | Dropbox | Slack | Monday | Fax Software Why Work With Me: I have processed thousands of dispute rounds with a proven track record of fast, verified deletions. My team operates on a US Eastern Time-aligned night shift—meaning your clients get results while you sleep. I am not a one-man freelancer. I bring an entire operation to your business—processors, FTC specialists, callers, and dispute managers—ready to plug into your workflow immediately. If you need scale, speed, and results—let's talk. Regards, Aakash Gillani Financial Dispute Specialist | Consumer Protection Operations Manager

Greetings, and thank you for visiting my profile! In today’s fast-moving business world, excellent customer service is no longer optional—it’s the key to building trust, loyalty, and long-term success. With years of experience in customer support, virtual assistance, property management, and e-commerce operations, I help businesses provide outstanding service that keeps customers satisfied and coming back. ✅ Services I Offer: . Phone, Email & Live Chat Support . Property Management Assistance (Airbnb, Booking.com, Vrbo, etc.) . Order Fulfillment & Tracking (Shopify, AliExpress, Dsers) . Responding to Product Inquiries & Customer Concerns . CRM & Helpdesk Support (Zendesk, Freshdesk, Helpscout, Zoho, Trello, Airtable, etc.) . Social Media Management (Facebook, Instagram, LinkedIn, WhatsApp, Telegram, Twitter) . Translation Support: Dutch, Spanish, German, Italian, Portuguese, Norwegian, Swedish, Finnish, Danish, and English (US & UK) . Administrative & Data Entry Support (MS Office, Google Sheets, Airtable) 🛠️ Tools & Platforms I’ve Worked With: ✔ Airbnb • Booking.com • Vrbo • Agoda • HomeAway • Guesty • Hospitable ✔ Shopify • AliExpress • Dsers • Charge Automation ✔ CRMs: Zoho • Freshdesk • Zendesk • Helpscout • Trello • Slack • Airtable ✔ Communication Tools: RingCentral • Google Voice • Zadarma • Phone.com ✔ Social Media: Facebook • Instagram • LinkedIn • WhatsApp • Telegram • Twitter Social Media Management ✅ Platforms: Facebook, Instagram, LinkedIn, TikTok, Pinterest, Twitter (X) ✅ Content planning, scheduling & posting ✅ Caption writing & hashtag research ✅ Engagement: comments, DMs, community growth ✅ Analytics & performance reporting ✅ Scheduling tools: Buffer, Hootsuite, SproutSocial, Later, OnlySocials 📌 Work Experience Highlights: Customer Support – Airbnb & Booking.com (Austria) . Managed 200+ properties and customer inquiries . Handled live chat support (Airbnb, Booking.com, WhatsApp) . Confirmed bookings, checked customer documents, scheduled cleaners Administrative Coordinator – Property Management . Oversaw team performance, ensured message quality & accuracy . Maintained owner accounts, schedules, and maintenance requests . Coordinated cleaner schedules and booking confirmations Virtual Assistant – Shopify Stores (Worldwide) . Handled order fulfillment, ticket solving, and customer queries . Managed supplier communication and order tracking . Created discount codes and handled daily reporting for store owners Admin Support – Gaming Project (24/7) . Managed 60+ Messenger chat groups . Responded to players instantly, resolved inquiries . Handled payments, dispute claims, and transaction monitoring Inbound & Outbound B2B Calls – UK & USA Energy Sector . Managed professional communication with clients . Provided solutions and support for energy-related inquiries 🌍 Why Choose Me? . Multilingual customer support in 10+ languages . Flexible availability, including holidays (365 days a year) . Skilled in handling large-scale projects with speed and accuracy . Strong focus on long-term partnerships and client satisfaction Whether you need dedicated support, reliable virtual assistance, or full-scale property and e-commerce management, I am here to provide professional, efficient, and personalized service. Let’s discuss your project and create a solution that fits your needs! Looking forward to receiving a favorable response from your side. Stay blessed! Thank you