Hire the Best Chat Support Specialists

Hello! 👋 I'm a Customer Support Specialist with 5+ years of experience supporting e-commerce businesses and online stores.👩‍💼 I help businesses manage high volumes of customer inquiries through email, live chat, and social media while maintaining excellent customer satisfaction and protecting company policies.🤝 📍Here’s how I can support your business: ✅• Email & Live Chat Customer Support ✅• Order Tracking, Shipping Updates & Customer Inquiries ✅• Refunds, Returns & Dispute Handling ✅• Shopify Store Support ✅• PayPal & Klarna Dispute Management ✅• Social Media Customer Messages ✅• Admin Tasks & Data Entry 📍I have experience working with tools such as: 📌Shopify | Zendesk | Gorgias | Freshdesk | Salesforce | PayPal, Klarna Business | Slack | Google Workspace | Meta Business | Social Media Handling | 📌My goal is simple: provide fast, professional, and empathetic customer support that builds trust and keeps customers happy.🫡 If you're looking for a reliable customer support specialist who understands e-commerce operations, I would love to support your business long term.😉

⭐ 4+ Years of E-commerce Experience 🥇 Top Rated / 100% Job Success 🎯 Product Lister | Customer Support | Store Operations I’m an experienced E-commerce Virtual Assistant specializing in Shopify store support, product listing, order processing, and customer service. I help business owners run their online stores smoothly by handling day-to-day tasks with accuracy, efficiency, and care. Here’s what I can do for your store: 🛒 Shopify Store Tasks ✦Product research & sourcing ✦Product listing (bulk & manual) ✦Order processing & fulfillment (Oberlo, DSers, Dropified, AliExpress, etc.) ✦Inventory updates & stock monitoring ✦Order auditing ✦Customer service 👩‍💻 Customer Support ✦Respond to inquiries via Email, Chat, and Social Media ✦Order tracking & issue resolution ✦Returns & refund assistance ✦Create FAQs and customer response templates 🔹 Product Listing Expertise ✦Shopify Admin – direct uploads: titles, descriptions, images, variants, pricing ✦Single & bulk product imports using: Kopy, Poky, Importify, Catalister, Cartifind 🔎 Product Research Tools ✦Facebook Ad Library – analyze trending products & competitor ads ✦WinningHunter, Zik Analytics, Helium10 – research & product validation ✦AliExpress & Alibaba – product sourcing & supplier research ✦eBay & Amazon (Best Sellers / Movers & Shakers) – identify trending items ✦Google Trends – validate demand & seasonality 📱 Social Media Support ✦Content posting & scheduling (Facebook, Instagram, TikTok) ✦Engagement: replying to comments & DMs 🛠️ Tools & Platforms ✦Shopify Apps: Oberlo, DSers, Dropified, Zendrop, Loox, Klaviyo, Omnisend ✦WooCommerce / WordPress: Admin, CSV imports, bulk editing ✦Customer Support: Gorgias, Freshdesk, Zendesk, Tidio, Gmail, Outlook ✦Design & Content: Canva (posts & banners), ChatGPT, Grammarly Productivity: Google Workspace, Microsoft Office, Slack, Trello, ClickUp ✨ Why Work With Me ✔ Detail-oriented & highly accurate in data entry ✔ Skilled at managing repetitive yet critical e-commerce tasks ✔ Strong communication for excellent customer service ✔ Quick learner, reliable, and adaptable to new tools If you’re looking for someone to handle product listings, data entry, and customer service while you focus on growing your business, I’m ready to help.

Hello 👋 I help Shopify and E-commerce businesses deliver exceptional customer experiences while keeping daily operations organized and running smoothly. With 4+ years of experience supporting E-commerce and Dropshipping brands, I specialize in customer support, administrative assistance, order management, and operational support. My goal is not only to resolve customer concerns but also to help business owners save time, reduce workload, and improve efficiency. What I can help with: ✅ Email & Live Chat Support ✅ Shopify Customer Service ✅ Gorgias, Zendesk & Freshdesk Management ✅ Order Tracking & Order Management ✅ Refunds, Chargebacks & PayPal Disputes ✅ Customer Retention & De-escalation ✅ Administrative Support ✅ Data Entry & Database Management ✅ SOP Documentation & Process Improvement ✅ Calendar & Inbox Management ✅ Research & General Virtual Assistant Tasks ✅ Workflow Organization & Team Support Tools & Platforms: • Shopify • Gorgias • Zendesk • Freshdesk • Reamaze • Zoho • PayPal • Meta Business Suite • Trello • Google Workspace • Microsoft Office • Dixa • Asana • Clickup Why clients hire me: ✔ Professional and empathetic communication ✔ Strong attention to detail ✔ Reliable and proactive support ✔ Organized and efficient workflow management ✔ Ability to work independently with minimal supervision Whether you need someone to handle customer inquiries, manage administrative tasks, organize business operations, or support your growing E-commerce store, I'm ready to help. Let's discuss how I can support your business and contribute to your success.

Greetings, and thank you for visiting my profile! In today’s fast-moving business world, excellent customer service is no longer optional—it’s the key to building trust, loyalty, and long-term success. With years of experience in customer support, virtual assistance, property management, and e-commerce operations, I help businesses provide outstanding service that keeps customers satisfied and coming back. ✅ Services I Offer: . Phone, Email & Live Chat Support . Property Management Assistance (Airbnb, Booking.com, Vrbo, etc.) . Order Fulfillment & Tracking (Shopify, AliExpress, Dsers) . Responding to Product Inquiries & Customer Concerns . CRM & Helpdesk Support (Zendesk, Freshdesk, Helpscout, Zoho, Trello, Airtable, etc.) . Social Media Management (Facebook, Instagram, LinkedIn, WhatsApp, Telegram, Twitter) . Translation Support: Dutch, Spanish, German, Italian, Portuguese, Norwegian, Swedish, Finnish, Danish, and English (US & UK) . Administrative & Data Entry Support (MS Office, Google Sheets, Airtable) 🛠️ Tools & Platforms I’ve Worked With: ✔ Airbnb • Booking.com • Vrbo • Agoda • HomeAway • Guesty • Hospitable ✔ Shopify • AliExpress • Dsers • Charge Automation ✔ CRMs: Zoho • Freshdesk • Zendesk • Helpscout • Trello • Slack • Airtable ✔ Communication Tools: RingCentral • Google Voice • Zadarma • Phone.com ✔ Social Media: Facebook • Instagram • LinkedIn • WhatsApp • Telegram • Twitter Social Media Management ✅ Platforms: Facebook, Instagram, LinkedIn, TikTok, Pinterest, Twitter (X) ✅ Content planning, scheduling & posting ✅ Caption writing & hashtag research ✅ Engagement: comments, DMs, community growth ✅ Analytics & performance reporting ✅ Scheduling tools: Buffer, Hootsuite, SproutSocial, Later, OnlySocials 📌 Work Experience Highlights: Customer Support – Airbnb & Booking.com (Austria) . Managed 200+ properties and customer inquiries . Handled live chat support (Airbnb, Booking.com, WhatsApp) . Confirmed bookings, checked customer documents, scheduled cleaners Administrative Coordinator – Property Management . Oversaw team performance, ensured message quality & accuracy . Maintained owner accounts, schedules, and maintenance requests . Coordinated cleaner schedules and booking confirmations Virtual Assistant – Shopify Stores (Worldwide) . Handled order fulfillment, ticket solving, and customer queries . Managed supplier communication and order tracking . Created discount codes and handled daily reporting for store owners Admin Support – Gaming Project (24/7) . Managed 60+ Messenger chat groups . Responded to players instantly, resolved inquiries . Handled payments, dispute claims, and transaction monitoring Inbound & Outbound B2B Calls – UK & USA Energy Sector . Managed professional communication with clients . Provided solutions and support for energy-related inquiries 🌍 Why Choose Me? . Multilingual customer support in 10+ languages . Flexible availability, including holidays (365 days a year) . Skilled in handling large-scale projects with speed and accuracy . Strong focus on long-term partnerships and client satisfaction Whether you need dedicated support, reliable virtual assistance, or full-scale property and e-commerce management, I am here to provide professional, efficient, and personalized service. Let’s discuss your project and create a solution that fits your needs! Looking forward to receiving a favorable response from your side. Stay blessed! Thank you

Hi, I’m Maria 👋 An E-Commerce & Founder Support VA with 10+ years of experience helping CEOs, founders, and online store owners keep their businesses running smoothly. I know how overwhelming it can get juggling customer support, orders, and admin tasks — that’s where I step in. My role is simple: take care of the back-end so you can focus on growth. ✨ Here’s what I can do for you: 🛍 Manage Shopify, Amazon, Etsy & eBay orders, refunds & returns 📧 Handle customer support via Gorgias, Zendesk, Front & Gmail 📊 Keep your CRM, spreadsheets & workflows organized (Salesforce, Asana, Monday, Trello, Notion) 🚚 Coordinate shipping & logistics (Shipstation, Shiphero, Shippit, Australia Post, Interparcel, ReturnGo) 💳 Manage billing, invoicing & chargebacks (Clio, Stripe, PayPal, Authorize.net, Maverick) 🏡 Provide Airbnb/VRBO guest support with bookings, comms & property coordination 📝 Draft SOPs, streamline processes, and support your team Clients describe me as reliable, proactive, and easy to work with. I adapt quickly, learn fast, and make complicated things simple — so you get more time, less stress, and happier customers. Let’s team up and keep your business running seamlessly! 🚀

Hi! I’m a dedicated and flexible remote professional with over a decade of experience working online, primarily through Upwork (formerly oDesk). I hold a Bachelor of Science in Information Technology (2009) and began my career as a Technical Support Representative in a call center, helping customers troubleshoot internet issues. After becoming a parent, I transitioned to freelancing to support my family while working from home — and I haven’t looked back since. I started as a chat and email support agent, then moved into roles like data entry specialist, lead researcher, and web researcher. These varied experiences have sharpened my ability to quickly adapt to new tools, workflows, and client expectations. What sets me apart: ✅ I’m resourceful — if I don’t know something, I find answers quickly. ✅ I’m detail-oriented — I strive for accuracy and minimal errors in every task. ✅ I’m proactive — I often suggest ways to improve processes or support project goals. ✅ I’m a strong communicator — I keep clients updated and always aim to meet or exceed expectations. Whether it’s handling support tickets, organizing data, researching leads, or managing tasks behind the scenes, I’m committed to delivering high-quality work with reliability and professionalism. Let’s work together to get things done — smoothly and efficiently.