Find the World's Best Chat Support Agents

Upwork is the leading online workplace, home to thousands of top-rated freelancers. It’s simple to post your job and get personalized bids, or browse Upwork for amazing talent ready to work on your chat support project today.

Get Started
OpenTable Logo
Pinterest Logo
Unilever Logo
Panasonic Logo
NBC Logo

What our customers are saying

At A Glance: Chat Support

Chat support is often the first line of online communication, and chat support agents act as liaisons between clients and customers for a wide variety of fields and industries, including tech support, banking, and cell phone companies. An effective chat support specialist can juggle and organize multilevel problems and issues that a customer can have while at the same time directing and guiding the customer in a friendly and professional way. Chat support specialists are at times overlooked as effective salespeople, but the reality is they consistently drive repeat customers and sales. The right chat support specialist captures this additional revenue by providing information on which service features can improve a customer’s experience or which upgrades to products are a good fit.

A freelance chat support agent possesses a deep toolbox of skills and talents that can help improve customer relationships, drive sales, and reduce support time within a project. The online chat environment allows an agent to often manage multiple chat windows and customers at the same time. Online chat support frequently has a much higher rate of solving problems than traditional product support. Coupling this high rate of customer interaction with proficient computer skills and a developed sense of interpersonal communications, online chat support agents are capable of continuously driving and developing positive customer feedback while delivering low-cost solutions for any business model. Hiring a freelance chat support specialist on Upwork is a competitive way to develop and manage a successful customer dynamic while maintaining a flexible and highly collaborative work environment for everyone.

For Clients

Writing a Job Description to Find a Great Android Developer

After you’ve fleshed out your idea for an Android app, it’s time to find a developer to turn ideas into a tangible app. Here’s a look at what Android developers do so you can write a job description to attract the best one for your project.

Read More

October 19, 2016


5 Tips for Staying Creative While Running Your Own Business

The best entrepreneurs know that being able to quickly solve problems, come up with new projects, and stay alert to trends are all keys to success. Here are five tips to help spark and sustain your entrepreneurial creativity.

Read More

October 19, 2016

Web Development

Tips and Best Practices for the AngularJS Framework

AngularJS is one of the most popular JavaScript libraries for front-end development, but even long-time JS developers find some parts of AngularJS a bit challenging. If you’re diving in for the first time or just looking for a better way to manage your Angular projects, here are some tips to help you along the way.

Read More

October 18, 2016

Bring your idea to life with a chat support freelancer now

Get Started