Hire the best Chat Support specialists

Check out Chat Support specialists with the skills you need for your next job.

Clients rate Chat Support specialists
Rating is 4.6 out of 5.
4.6/5
based on 11,726 client reviews
Sharriane Krystel L.
$15/hr
  • Trophy Icon Chat Support
  • Virtual Assistant
  • Customer Service
  • Online Chat Support
  • Data Entry
  • Administrative Support
  • Executive Assistant
  • Email Support
  • Live Chat Operator
  • Checking Order Status
  • Answering Product Questions
  • Phone Support

Customer service professional with over 13 years of successful experience in technical, customer service and financial accounts with expertise in the following skills and applications: ✔ English language communication (Verbal & Written) ✔ GSuite and other Google tools ✔ Microsoft Office (Word, Excel, Powerpoint, and Outlook) ✔ Dropbox ✔ GCal, Calendly, Glip & Trello ✔ Zendesk ✔ TeamWork Desk and Chat ✔ Canva ✔ Shopify ✔ Stripe & PayPal ✔ Zoom, Goto Meeting, Ring Central Meeting ✔ Skype, Google Hangout, Viber, Whatsapp & Slack I take great pride in my work and I am dedicated to my clients. My strong work ethic is evident from the...

Maryna D.
$30/hr
  • Trophy Icon Chat Support
  • Customer Service
  • Customer Support
  • Online Chat Support
  • Email Handling
  • Live Chat Operator
  • Virtual Assistant
  • Content Moderation
  • Phone Support
  • Zendesk
  • Adobe Photoshop Lightroom

Top performer, multi-lingual Customer Service Representative professional with over 9 years of proven experience across different retail industries and geographies. Capability to lead and solve the customer inquiries both individually and as the part of the team. Expertise in all the segments of web research, email/phone support, data management, fraud investigation and financial customer inquiry, along with the advanced web SEO skill set.

Patrick U.
$35/hr
  • Trophy Icon Chat Support
  • Finnish to English Translation
  • Business Analysis
  • Data Entry
  • Customer Service
  • English to Finnish Translation
  • eCommerce
  • Account Management
  • Project Management
  • Business Development
  • Cryptocurrency
  • Sales
  • Finnish
  • Email Handling
  • Phone Communication
  • Online Chat Support

Hello, My name is Patrick, a TOP RATED PLUS FREELANCER, and I am specialized in customer service /business development projects as well as translations and proofreadings from English to Finnish or vice versa. I have been working with various freelance projects for 2 years. DO YOU NEED SOMEONE WHO CAN HANDLE VARIOUS TYPES OF CUSTOMER SERVICE RELATED TASKS, PROOFREADINGS OR TRANSLATIONS IN FINNISH OR ENGLISH LANGUAGE? (Native Finnish speaker) Look no further! The jobs that I have done/or I am doing on UpWork have been related to customer service, business development, sales, proofreadings, and translations. Growing sales, making...

Chermalyn P.
$20/hr
  • Trophy Icon Chat Support
  • Customer Service
  • Phone Support
  • Email Handling
  • Customer Support
  • Online Chat Support
  • Live Chat Operator
  • Administrative Support
  • Microsoft Word
  • Salesforce CRM
  • Volusion
  • Answering Product Questions
  • Communication Etiquette
  • Zendesk
  • Customer Satisfaction

I have spent the last 5 years working in the financial industry, specializing in the area of Customer Service. I have had the opportunity to hone my skills in handling email correspondence and communicating with clients over the phone. My keen attention to detail and probing skills have helped me become an effective resolution specialist. My previous roles also require multi-tasking, data entry, and management. I am looking for an opportunity to work with a client or company that will allow me to continue to hone these skills and contribute to their success.

Daniel C.
$30/hr
  • Trophy Icon Chat Support
  • Ticketing System
  • Management Skills
  • SonicWall
  • Helpdesk
  • Office 365
  • Troubleshooting
  • Windows Server
  • VMware Administration
  • Windows Administration
  • Technical Support
  • Microsoft Active Directory
  • Online Chat Support
  • Phone Support
  • Email Support

I have 15 years of verifiable experience as a system administrator in the USA. I can provide references. Fast learner, easy-going person. Can handle stressful situations. With a deep knowledge of Windows servers, VMware, Office365 Skills: EF SET English Certificate 71/100 (C2 Proficient) ConnectWise Access ConnectWise Manage ConnectWise Automate IT Glue Active Directory Exchange Servers Office365 Virtualization (ESXi / vCenter, Hyper-V, VirtualBox) Windows Servers Veem Backup Unitrend backup Fortinet Ubiquiti AS-400 (basic) Skill Tags: AD, Active Directory, VMware, vSphere, ESXi, ESX, vCenter, VCSA, vSAN, vMotion, DRS, P2V, V2V, Site...

Georgina M.
$20/hr
  • Trophy Icon Chat Support
  • Customer Support
  • Zendesk
  • Online Chat Support
  • eCommerce
  • Customer Service
  • Customer Engagement
  • SaaS
  • Email Support
  • Answering Product Questions
  • Customer Retention
  • Shopify
  • Order Processing
  • Order Fulfillment
  • Answered Ticket

Thank you for passing by, and welcome! I am a top-rated customer service specialist and general virtual assistant with over 5 years of experience. I always strive to make sure that my clients and their customers are happy and satisfied. I have expertise in the eCommerce and SaaS industries. I offer: - L1 Technical Customer Support - Email and Chat Customer Service - General/Specialized Virtual Assistance - WordPress website management - Shopify Virtual Assistance I am very tech-savvy and a fast learner. My background and interest in tech make it possible for me to grasp and master new working tools within a very short time. Thank you for...

Sebastian B.
$50/hr
  • Trophy Icon Chat Support
  • Technical Support
  • Email Support
  • Helpdesk
  • Customer Service
  • Online Chat Support
  • Cisco Certified Network Associate
  • Computer Network
  • Troubleshooting
  • System Administration
  • Tech & IT
  • Network Administration

I have over 10 years of experience in Customer Service and Technical Support. I am highly motivated, I learn quickly and I am extremely task orientated. I like to build a routine or a process and work around it and through my years of experience, I have developed excellent customer service skills and rapport building. I give everything I do 100% commitment and dedication. I have a professional and positive phone manner, I can provide email support, ticket, and phone support and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout my years of experience, I have developed excellent...

Ann Margaret D.
$20/hr
  • Trophy Icon Chat Support
  • Customer Support
  • Customer Service
  • Email Handling
  • Online Chat Support
  • OpenOffice
  • Social Media Marketing
  • Search Engine Optimization
  • Order Processing
  • Quality Control
  • Review

I help store owners get in more sales with targeted social media management. The new normal forces us to stay online. Nowadays, if your business is not online, it will make you lose more profit. It will stop your business from growing or getting that return of investment that you are aiming for. Let me help you fulfill your dreams. Let us use the power of social media to find your people, your clients and grow your network. Now if your business is already online but you are still wondering why it's not performing as it should be? Maybe you need help from the professionals. Maybe it's time to think for the business rather than in the...

Shaira Mae A.
$10/hr
  • Trophy Icon Chat Support
  • Customer Service
  • Shopify
  • Zendesk
  • Virtual Assistant
  • Email Handling
  • Online Chat Support
  • Gorgias
  • Freshdesk
  • Social Media Management
  • Ticketing System
  • Oberlo
  • Dropshipping

Hi! I am Shaira, a freelancer from Manila, Philippines. I have more than 7 years of experience providing customer satisfaction through exceptional customer service in different fields. I am a dropshipping expert and well versed in all of the Microsoft Office applications, Google apps/suite, Quickship, Shopify, Oberlo, Zendesk, Freshdesk, Gorgias, Konnektive, and Pipedrive. Furthermore, I learn new applications quickly and efficiently. I look forward to working with you and your team.

Monique S.
$19/hr
  • Trophy Icon Chat Support
  • Email Handling
  • Customer Service
  • Online Chat Support
  • Telephone Handling
  • Data Entry
  • Office Administration
  • Accounting
  • Account Management
  • Administrative Support
  • Zendesk

Self motivated, detail oriented professional with over 23 years of extensive customer service and administrative experience. Proficient in Zendesk, CRM, Pipedrive, MS Word, Excel, Power Point, and Outlook. Proven communication, interpersonal, and organizational abilities. Exceptional and accurate typing speed and 10 key. My background includes banking, medical, auditing, property management assistant, account manager, and chargebacks to name a few. I have transferable skills, am eager to gain new skills and love to learn. I'm hardworking, reliable, and have been praised and received awards for my strong work ethic. Please note during my...

Carlos T.
$25/hr
  • Trophy Icon Chat Support
  • Documentation
  • Customer Satisfaction
  • Online Chat Support
  • Email Support
  • Intercom
  • Zapier
  • Bug Reports
  • Bug Tracking & Reports
  • Issue Tracking System
  • Troubleshooting
  • Jira
  • Technical Support
  • Customer Support
  • Team Management

I have worked in customer service and technical support for 10 years with different companies such as technology startups, mobile apps, SaaS software, digital marketing, and cloud storage services. I specialize in technical support and issue resolution, with a specific interest in identifying bugs and documenting and creating reports. I have experience creating and modifying customer service strategies and workflows to help improve the customer support processes and productivity of the teams and meet the KPIs, focused on issue resolution and customer satisfaction. Can provide support to your customers in English and Spanish. Hereunder are...

Meriem B.
$20/hr
  • Trophy Icon Chat Support
  • General Transcription
  • Copywriting
  • Ticketing System
  • Customer Satisfaction
  • Data Entry
  • Customer Support
  • Customer Service
  • Intercom
  • Virtual Assistant
  • French
  • Interpersonal Skills
  • Proofreading
  • Translation
  • Zendesk
  • Online Chat Support

Good evening everyone, I am Meriem. It will be a real pleasure for me to be at your service. My native language is French in addition to Arabic (bilingual). I have a very good level in English (fluent) and I am learning Spanish (basic) at the moment. I like to help others and that's what made me change my profession; I went from an architect who builds buildings to a virtual agent who builds relationships with clients. *For my professional experience* Virtual assistant and content creator ● Interaction with the CEO ● Help for the organization of a big event Content creation, copywriting in French, SEO ● Management and organization of...

Sedene B.
$15/hr
  • Trophy Icon Chat Support
  • Data Entry
  • Typing
  • Administrative Support
  • Virtual Assistant
  • English Grammar
  • English Tutoring
  • Internet Survey
  • Online Chat Support
  • Email Support
  • Technical Support
  • Customer Support

I am a hard worker, fast learner, versatile, full of initiative but also great at clearly following instructions. I am creative and always trying to personally develop myself. My aim is to use my talent and skills to grow and expand myself and any company that I work with, and be a part of the success and excellence. I have great interpersonal and communication skills. I have been working in customer service for over 7 years. My experience includes: - Working directly with customers via e-mail and chat - Responding promptly to all customer inquiries and resolve their complaints - Managing customer accounts - Processing Refund Merchandise...

Charmaine Romero  A.
$20/hr
  • Trophy Icon Chat Support
  • Zendesk
  • Customer Service
  • Email Handling
  • Administrative Support
  • Virtual Assistant
  • Online Research
  • Online Chat Support
  • Customer Satisfaction
  • Email Support
  • Answered Ticket
  • Customer Support
  • Recruiting
  • Management Skills
  • Candidate Sourcing
  • Candidate Evaluation

OPEN TO INVITATIONS!!! (Thank you for viewing my profile) 😃 Noteworthy: TOP-RATED FREELANCER Let my FOUR years of Business Process Outsourcing (BPO) experience and TWO years in the Freelancing industry be at your service. I've been through various Line of Businesses in the contact center industry. Started as a process analyst for a well-known US airline company transitioning to a customer service representative for one of the top players in telecommunications brand in the U.S and eventually made my way to the leadership ladder as a Call Center Supervisor and a Trainer. Been employed as an Email Customer Support Representative/Research &...

Alina D.
$35/hr
  • Trophy Icon Chat Support
  • English to Ukrainian Translation
  • German to English Translation
  • Ukrainian to English Translation
  • Online Chat Support
  • Email Handling
  • Software Testing
  • Email Marketing
  • Technical Support
  • Microsoft Office 365
  • Microsoft Exchange Online

5+ years of professional experience in SaaS applications support. Knowledge of: Microsoft 365/Exchange Online, Azure, Outlook/OWA, Jira, Active Campaign. Possess: - Strong research, problem-solving, and troubleshooting skills - Ability to work well independently and as part of a team - Good communication skills - Excellent customer support skills - Passion for technology and learning

Jessica H.
$20/hr
  • Trophy Icon Chat Support
  • Customer Service
  • Email Communication
  • Data Entry
  • Phone Support
  • Online Chat Support
  • Telemarketing
  • Administrative Support

If you are looking for an amazing Customer Service Representative, then look no further! I offer 15+ years of Customer Service experience working in fast paced call centers. Most of my experience comes from working in sales and customer service for online companies. I’m a self starter and I have an upbeat personality that clients and customers appreciate. I keep the best interest in mind for both my client, and the customer. Some telephone skills that I practice on every call - Vocal tone & inflection, knowledge of product/service, active listening & attentiveness, empathy, adaptability, problem solving, call ownership and willingness to go...

Shechinah N.
$12/hr
  • Trophy Icon Chat Support
  • Customer Service
  • Translation
  • Online Chat Support
  • Content Writing
  • Technical Support
  • Email Handling
  • Customer Support
  • Data Entry

Hi, I am Shechinah, an experienced customer service and technical support representative, data entry pro, content writer and translator. I am a highly motivated employee who is passionate about providing exceptional customer service and customer satisfaction (via Inbound calls, Email, Chat) My comprehensive knowledge of the specific tools, procedures, and resources necessary for successful management of a large and diverse customer base has enabled me to effectively implement strategies for large-scale customer support and service. 1. Customer Service Experience: ***Most recent: -Dispatch and Inside Sales agent for a home Improvement...

Sulagna G.
$18/hr
  • Trophy Icon Chat Support
  • Online Chat Support
  • Customer Support
  • Data Entry
  • Live Chat Operator

Hardworking, determined, excellent communication skills demonstrated through an ability to work with people of different backgrounds, capable for fast adjustment to a multicultural environment, able to work independently as well as part of a team, ready to work in various working conditions, used to high responsibility and work under pressure and within limited time frame, ability to work without supervision; demonstrated organizational and administrative skills.

Katja H.
$35/hr
  • Trophy Icon Chat Support
  • Customer Support
  • Zendesk
  • Bootstrap
  • German to English Translation
  • Customer Service
  • Amazon Webstore
  • eBay Listing
  • WordPress
  • Mailchimp
  • Language Tutor
  • Online Chat Support

I am Bachelor of Science in molecular biotechnology and I am working in customer support since 2015. After completing my Cambridge Certificate in Advanced English 2011 I refreshed my C2 language level in 2014 completing the Unicert III. As a native German I am active as a German - English and English - German translator as well as a German language instructor.

Paulo M.
$20/hr
  • Trophy Icon Chat Support
  • Information Security
  • Zendesk
  • Customer Relationship Management
  • Online Chat Support
  • SaaS
  • Supervisory Skills
  • Customer Support
  • Intercom
  • Email Support
  • B2B

I help Saas and Fintech startups, with their day to day operations by providing exceptional customer support. My tasks are being responsible for the day-to-day activities and guidance of my team members. I set targets based on client expectations, implement guidelines, and assist with any issues the team members may have. As a team manager, I ensure that all members understand the team’s objectives and work together to achieve it, and constantly monitor the team's progress through coaching and follow-up to ensure that they are always laser-focused in handling their tasks daily. I can also provide real-time support to team members to...

Danica J.
$20/hr
  • Trophy Icon Chat Support
  • Customer Support Plugin
  • Technical Support
  • Online Chat Support
  • Email Support
  • Customer Service
  • Social Media Website
  • Shopify
  • Zendesk
  • Freshdesk
  • Project Management
  • Lead Generation
  • Report Writing
  • Zoho CRM
  • WordPress

With over 10 years of experience as a Customer Service Representative working with amazing companies big and small. Whenever I take on a project, I always meet and exceed all expectations and requirements. I'm extremely organized, punctual and reliable. I'm a quick learner with a good work ethic. I work diligently to ensure outstanding operational accomplishment. Want to discuss your project? Feel free to contact me. I'm also available to chat via mobile when on the go. I have expertise in: Shopify Facebook Ads Cold Calling Technical Support Sales Lead Generation Email Support Chat Support Admin Tasks G Suites Data Mining Excellent...

Beatriz Z.
$10/hr
  • Trophy Icon Chat Support
  • Customer Service
  • Human Resources Compliance
  • Cross Functional Team Leadership
  • Communication Skills
  • Researcher
  • Resolves Conflict
  • Online Chat Support
  • Technical Support
  • Translation
  • Data Entry
  • English to Spanish Translation
  • Spanish to English Translation

Detail oriented, highly organized based on prioritization, time management, delegation and planning skills with data analytical and problem-solving abilities. Strong interpersonal and communicative skills, with ability to work well in a team environment. Working well and delivering results while under pressure and tight deadlines. MS Office - Highly proficient in Outlook, Word, Excel, PowerPoint, OneNote. Technical skills HRIS Platforms - iCIMS, Salesforce, PeopleSoft, and Remedy Ticketing System. Basic usage of Sabre GDS Travel Software.

Ma Carmela M.
$12/hr
  • Trophy Icon Chat Support
  • Email Handling
  • Online Chat Support
  • Order Tracking
  • Order Processing
  • Order Fulfillment
  • Checking Order Status
  • Customer Support
  • Communication Etiquette
  • Shopify
  • Customer Service
  • Email Support
  • Answered Ticket
  • Email Communication
  • Answering Product Questions
  • Customer Satisfaction

I'm a customer support representative with 7 years of extensive experience in customer service and technical support servicing different US, Canadian and Australian telecommunications, travel and financial companies in an office setting. I'm now working from home since 2016 and I'm a customer support/virtual assistant for various e-commerce business. I handle emails, chats, order processing, following up on order, modifying orders using Shopify. The tools that I used are Shopify, Salesforce, Help Scout, Freshdesk, Interest Print, Zendesk. As a customer service representative, I learned how to be meticulous and to be keen to details in...

Rodelie R.
$12/hr
  • Trophy Icon Chat Support
  • Virtual Assistant
  • Email Handling
  • Administrative Support
  • Online Chat Support
  • Content Management
  • Internet Research
  • Microsoft Excel
  • Google Spreadsheets
  • Transaction Data Entry
  • Customer Service
  • Researcher
  • Office Administration
  • Real Estate Investment Assistance
  • Multiple Email Account Management
  • File Management

TOP-RATED PLUS I am a GO-GETTER with a POSITIVE CAN-DO attitude. If your jobs need Web Searching/Internet Research, Data entry or Content Management, do not hesitate to contact me. I would love to do it for you. Here are the services/ skills I can offer: o Creating/Updating and Managing Real Estate Listings and Transactions - Dotloop, Dropbox, SkySlope, Zbuyer, FollowUpBoss o Basic Graphic Design using Canva and Photoshop o Customer Service Representative - Gmail, Yahoo, MailChimp, Gorgias, ShipStation o Customer Service Representative via Social Media - Facebook, Instagram,...

Rolando III C.
$13/hr
  • Trophy Icon Chat Support
  • Customer Service
  • Email Support
  • Chat & Messaging Software
  • Phone Support
  • eCommerce
  • Ecommerce Website
  • E-Commerce Management
  • Order Processing
  • Live Chat Operator
  • Phone Support
  • Data Entry
  • Online Chat Support
  • Answering Product Questions
  • Shopify
  • Customer Support

I am an experienced Customer Satisfaction Expert who possesses a strong ability to improve customer service standards. I have 15 years of customer service experience and specialize in eCommerce customer service and order fulfillment. I am adept at creating customer support policies and procedures, training and development, and conducting assessments and evaluations. Ensuring customers are happy and Improving productivity is my number one goal. As a hardworking self-starter, I apply critical thinking to execute any assigned project. I am also very resourceful and learn various tasks on my own. I am a proficient user of Shopify, Zendesk,...

Kristine Mae A.
$10/hr
  • Trophy Icon Chat Support
  • Virtual Assistant
  • Data Entry
  • Social Media Content
  • Social Media Management
  • Content Moderation
  • Customer Service
  • Email Support
  • Email Handling
  • Online Chat Support
  • Checking Order Status
  • Customer Support
  • Order Fulfillment
  • eCommerce

I help e-commerce businesses with order fulfillment and CS needs. I am also open to community moderation projects. I am a reliable, highly organized and an efficient worker. The feedback I received from my previous clients can speak of how I am as an employee. Most of all, I value integrity. My goal is to provide high-quality service to my clients and learn new things in the process. Here are my specialties: -Social Media Management -Customer Support (email, phone, chat) -Order Fulfillment -Content Moderation -Data entry -Team Management -General Virtual Assistance -Basic Photo Editing and Graphic Design skills (logo making, photo...

Nevila  Z.
$15/hr
  • Trophy Icon Chat Support
  • Email Support
  • Answering Product Questions
  • Customer Support
  • Order Tracking
  • Time Management
  • Email Handling
  • Data Entry
  • Zendesk
  • Live Chat Operator
  • Online Chat Support
  • Italian
  • English
  • Email Communication
  • Customer Satisfaction
  • Customer Service

Customer service is the face of your business. It can help you increase customer loyalty, increase the amount each customer spends on your business, increase the frequency of customers buying from you, and generate a positive reputation for your business. You may be here because you are looking for a product that allows your customers to get a WOW experience and make them feel comfortable when they are in contact. You are in the right place and the right profile. I can support your customers in English, Italian, German, Spanish and French, via phone, chat and e-mails. As a customer service expert, what can I offer? -Customer support...

$NaN/hr

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At A Glance: Chat Support

Chat support is often the first line of online communication, and chat support agents act as liaisons between clients and customers for a wide variety of fields and industries, including tech support, banking, and cell phone companies. An effective chat support specialist can juggle and organize multilevel problems and issues that a customer can have while at the same time directing and guiding the customer in a friendly and professional way. Chat support specialists are at times overlooked as effective salespeople, but the reality is they consistently drive repeat customers and sales. The right chat support specialist captures this additional revenue by providing information on which service features can improve a customer’s experience or which upgrades to products are a good fit.

A freelance chat support agent possesses a deep toolbox of skills and talents that can help improve customer relationships, drive sales, and reduce support time within a project. The online chat environment allows an agent to often manage multiple chat windows and customers at the same time. Online chat support frequently has a much higher rate of solving problems than traditional product support. Coupling this high rate of customer interaction with proficient computer skills and a developed sense of interpersonal communications, online chat support agents are capable of continuously driving and developing positive customer feedback while delivering low-cost solutions for any business model. Hiring a freelance chat support specialist on Upwork is a competitive way to develop and manage a successful customer dynamic while maintaining a flexible and highly collaborative work environment for everyone.

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