Hire the Best Chat Support Specialists
in Sri Lanka

Hello! My name is Fawzia, and I bring over 15 years of expertise in Virtual Assistance and Data Entry. My career has been defined by consistent excellence in administration and customer support, thriving in fast-paced environments to deliver outstanding performance and results. As a self-motivated professional, I am deeply committed to maintaining integrity and honesty while ensuring top-notch work efficiency for my clients. ✅Experience Highlights ✨Administrative Specialist With over a decade of experience, I have successfully managed a wide array of administrative tasks. From optimizing workflows to ensuring seamless operations, I have helped businesses achieve efficiency and productivity. ✨Customer Support Specialist I excel in providing exceptional customer service, promptly resolving issues, and enhancing customer satisfaction, contributing to a positive and professional customer experience. ✅Key Skills ✨Content Writing and Editing: Crafting and refining engaging content tailored for websites and other platforms. ✨Presentation Creation: Designing compelling, informative, and visually appealing presentations. ✨Data Entry: Delivering accurate and efficient data management services. ✨Calendar Management: Expert in organizing and maintaining schedules to maximize productivity. ✨Email Management: Proficient in handling and organizing email communications to ensure timely responses and follow-ups. ✨Online Chat Support: Providing quick and effective solutions through online chat platforms to enhance customer engagement. ✨Research: Gathering, analyzing, and interpreting information to deliver insightful results. ✅Personal Attributes ✨Organizational and Time Management Skills: I excel at prioritizing tasks, meeting deadlines, and maintaining order in complex projects. ✨Effective Communication: Clear and professional in both verbal and written communication, fostering strong client relationships. ✨Flexibility and Adaptability: Quick to adjust to new tools, workflows, and environments, ensuring smooth transitions. ✨Analytical Thinking: Skilled at evaluating data to make informed, strategic decisions. ✨Strong Capacity and Multitasking: Highly efficient in managing multiple projects simultaneously without compromising quality. ✅Platforms and Tools ✨Slack: Experienced in facilitating team communication and collaboration. ✨Trello: Proficient in project management and task organization. ✨Google Workspace: Skilled in utilizing Google Docs, Sheets, Calendar, and other tools for productivity. ✨Metasuite: Adept at using Metasuite for comprehensive business management solutions. ✨MS Office: Advanced expertise in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook. Why Choose Me? I am dedicated to helping businesses streamline operations and achieve their goals. My extensive experience, coupled with my commitment to excellence, ensures that every project is handled with precision and care. Whether you need help with data entry, email management, or administrative tasks, I am here to deliver results that exceed expectations. Let’s work together to make your business operations seamless and stress-free. I look forward to collaborating with you! Thanks & Regards Fawzia

🌟 Top 10% on Upwork | Top Rated Plus Contractor 👨‍💼 Over 10 Years of Experience 🕘 30,000+ Hours Logged 😊 Over 100 Satisfied Clients 🚀 Enhance Your Business with a Proven Virtual Assistant Versatile and Dynamic Support – With over 10 years of helping diverse businesses thrive, I bring energy, precision, and a strong problem-solving mindset to every project. Client Satisfaction Above All – I prioritize delivering on promises and exceeding customer expectations with exceptional service and additional support, making every interaction memorable. ------------------------------------------------------------------ 📌 PROUDLY SERVING GREAT CLIENTS SINCE 2014 ------------------------------------------------------------------ You need a Customer Service / Customer Support Specialist. But am I the right Customer Service / Customer Support Specialist for you? I have worked with high-ticket Dropshipping, Kickstarter, and Coaching businesses that earn 7 - 8 FIGURE MONTHLY INCOME. I've worked with hundreds of Shopify businesses to help with their customer satisfaction by being a logical problem-solver with the ability to multi-task. My SECRET has always being to apply active listening skills, empathy, and have strong product knowledge in offering superior customer service. Here's what makes me credible: ⚡︎ UPWORK top rated plus Contractor with 100% JSS ⚡︎ 10+ Years of Customer Service Experience in various fields ⚡︎ 5 Star Customer Service Feedbacks ⚡︎ $100k+ earnings ⚡︎ 20.000+ Upwork Hours ⚡︎ More than 100 Satisfied Clients been Served Working with me, you will ★★ NO LONGER HAVE TO WORRY★★ about, ★ Lack of communication skills, ethics, and standards. ★ Lack of attention to detail ★ Accountability ★ Data Security ★ Getting projects completed within a provided timeframe ★ The quality of work Here is the stuff I can help you with, ✅ Email Support ( Zendesk, Freshdesk, Helpscout, Georgias, Reamaze, Gmail, and Outlook) ✅ Chat Support ( Zendesk, Manychat and Help Scout) ✅ Managing Social Media Messages (Facebook, Instagram, and other platforms) ✅ Handling Pay. pal Accounts with large amount of transactions (Dispute Cases / Messages) ✅ Order Fulfilling through Dropified, Oberlo, Dsers, Shopmaster, and CSV mass fulfilling Here is How I can help you with, ✅ Providing knowledgeable answers to customer inquiries regarding the products or the services that you sell ✅ Following-up on orders and get contact with customers, shipping providers, and fulfillment centers ✅ Following-up on all customer requests to ensure the highest level of customer service in the industry ✅ Managing ongoing customer relationships utilizing our CRM tools - Gorgias, Zendesk, Freshdesk ✅ Assisting customers with after-sales service issues. ✅ Being primary contact for customer inquiries about our products and brand. ✅ Commenting on customers' inquiries on social media. ✅ Turning pre-sale inquiries into purchases ✅ Dealing with orders in the back office and liaising with logistics. Here is what some of my previous clients would like to say about me ⭐ ⭐ ⭐ ⭐ "Nir is great at what she does! She works hard and truly tries her best which is very appreciated. We will work together again soon :)" ⭐ "Fantastic work and easy to get in touch with. Is a great asset to my team" ⭐ "M C N has been totally amazing during the time I collaborated with her. She was extremely smart, very autonomous and very quick to find solutions on her own. I worked with her several months, and she was one of my best teammates. She is very reliable and I extremely recommend her. She is very talented and is as reliable as a physical teammate. I didn't know we could find people talented like this on Upwork. If I have to recommend her between 1 and 10, it would be 9999/10." ⭐ "Nirmalee is the best assistance I could've asked for. Always super reliable and responsive! Will continue to do work with her." ⭐ "Nirmalee was a great help with customer service." SOUND LIKE A FIT? 🔥 🔥 HERE ARE THE NEXT STEPS 🎯🎯🎯 Click the green ‘Invite to Job’ button in the top right-hand corner, and write me a personalized note on how we can work together. Expertise : Ecommerce, Dropshipping, Shopify, Zendesk, Freshdesk, Pipedrive, Kajabi, Ontraport, Hubspot, Clickup, Slack Thank you Nirmalee Perera 🔥 🔥

Greetings! I'm Dilrukshi, an expert freelance Web Designer, Web Developer, SEO & SMM Specialist with a proven track record of delivering exceptional results. With over 20+ years of experience in computer technology, I have developed a strong skill set in various areas, including design, web development, graphic design, E-marketing, and computer troubleshooting. As a freelancer, I have the flexibility to work from home, allowing me to bring my creativity, expertise, and resources to implement web projects from start to finish. My focus is always on delivering superior outcomes that align with clients' goals. What sets me apart is my ability to seamlessly transition between roles. I can effortlessly switch from being a designer to a coder, and even a software and hardware technician. This adaptability is reflected in my work, enabling me to handle any task I'm given, whether it's web design, graphic design, or computer troubleshooting. I take pride in my friendly and collaborative approach, valuing strong relationships with colleagues and friends. For me, actions speak louder than words, and I strive to deliver tangible results that exceed expectations. Some of my key strengths include: Web Design: I have a keen eye for aesthetics and a deep understanding of user experience, allowing me to create visually appealing and user-friendly websites. Web Development: I possess strong coding skills and can develop functional websites using various technologies and platforms. SEO & SMM: I specialize in optimizing websites for search engines and implementing effective social media marketing strategies to enhance online visibility and drive targeted traffic. I have successfully completed numerous projects and achieved remarkable accomplishments throughout my career. My educational background includes [Relevant Education or Certifications], which have further enhanced my skills and knowledge in the field. If you're searching for a skilled professional who can bring your web projects to life, I'm here to help. Let's discuss your specific requirements and how we can collaborate to achieve outstanding results. Reach out to me today, and let's embark on a successful journey together!

I'm a Native Sinhala speaker with excellent knowledge of Sinhala / Sinhalese pronunciation, spelling and grammar. I have more than 5 years of experience with Sinhala to English and vice versa translation work. After working as a freelancer for a while, I thought of trying this platform to find a long-term project to work and grow my career. My Areas of Expertise ---------------------- ✅ Sinhala / Sinhalese Translator ✅ Sinhala / English Transcriber ✅ Sinhala Voice Over / Sinhala Audio recording ✅ Sinhala Proofreading and Editing ✅ Photo Editing / Retouch ✅ Game Testing (Mobile / PC / Steam) ✅ Mobile App Testing ✅ Mobile Network Service tester (Dialog, Mobitel and Hutch) ✅ Virtual assistant ✅ Translation Expert and Voice Specialist for AI Training ✔︎ I can work under pressure and with minimum supervision. ✔︎ Hard work, dedication, and time accuracy make me different from others. ✔︎ I will work with 100% accuracy for my job. ✔︎ I am on Skype™ / Discord. ✔︎ If you’re looking for a reliable and professional translator or transcriber, you’ve come to the right place. Hire me for the first time and see the difference. Let's talk! 😊

I’m an experienced Hospitality & OTA Management Specialist with over a decade in hotel operations, guest service, sales, and property management, both in Sri Lanka and Singapore. My professional journey includes working with world-renowned brands such as Hilton, where I served as a Sales Manager, Guest Service Manager, Operational Management Trainee, and Customer Relationship Management Agent. These roles have given me deep expertise in guest experience, revenue optimisation, and handling high-volume reservations across multiple channels. Since 2015, I have also been the Property Manager for Hanthana Villa, where I personally manage online travel agency (OTA) listings, pricing, guest communication, and operational coordination. I understand what it takes to increase visibility, boost ranking on platforms like Booking, Expedia, Airbnb, and Agoda, and convert lookers into bookers. What I Can Help You With: - OTA Listing Setup & Optimization (Booking, Expedia, Airbnb, and Agoda) - Ranking improvement strategies - Dynamic pricing & revenue-driven calendar management - Guest messaging & 24/7 communication - Virtual co-hosting & reservation management - SOP creation, dashboard management & owner reporting - Smooth check-in coordination and issue resolution - Creating compelling property descriptions & improving conversion - Content guidelines for photos, amenities, and listing accuracy I combine luxury hotel standards with practical hands-on property management to deliver exceptional results for property owners and hospitality businesses. Whether you need end-to-end Airbnb virtual assistance, OTA management, or expert advice on boosting your property’s online performance, I’m here to help. Let’s work together to grow your bookings, enhance your guest experience, and maximize your revenue

Virtual Assistant | Chat & Email Specialist | 10+ Years Looking for seamless, timely support that’s aligned with US time zones? You’ve found it! I’m a top-rated Upwork professional with over a decade of experience providing virtual assistance, chat, and email support specifically tailored to US clients. By syncing with your hours, I ensure smooth communication, faster response times, and dedicated service when you need it most. My goal? To help you stay productive and stress-free, knowing you have reliable support at the right time, every time. Let's make your day-to-day easier – connect with me today! Key Skills: 💬 Real-time Chat Support 📨 Email Correspondence 🎥 Video Editing 💡 Customer Issue Resolution ⏰ Time Zone Alignment (US) 🚀 Multi-Platform Proficiency Why Choose Me? 💼 Over 10 years of hands-on experience in chat and email support. 🎯 Proven ability to handle complex tasks with precision and efficiency. 🌐 A track record of enhancing customer satisfaction through clear and professional communication. 😃 Dedication to maintaining a positive customer experience. ⏰ Availability aligned with US business hours. Let's blend seamless customer support with captivating visuals to elevate your brand! I'm excited to bring my dual expertise to ensure the success of your team! 🌈🚀 Feel free to adjust the emojis to suit your style!