Hire the Best Customer Service Representatives
in Sri Lanka

Running a business comes with its challenges, but you don't have to face them alone. As your dedicated Virtual Assistant, I specialize in tackling the repetitive and time-consuming tasks that can weigh you down, such as managing your online store and handling customer service inquiries. My mission is to reduce your work pressure, allowing you to channel your energy where it matters most - Growing Your Business. 📌 How I Can BENEFIT You: Are you struggling with a high volume of customer inquiries? ✅I can manage customer support, promptly addressing their needs and ensuring satisfaction. Do you find managing your online store a daily challenge? ✅ I can manage your store and keep the product listings up to date. Spending too much time on administrative tasks? ✅I'll take over from data entry to report preparation to free up your time. Are you worried about maintaining an active online presence? ✅I'll create, and schedule content across your social media platforms. Are you tired of drowning in your inbox? ✅Let me manage your emails, ensuring important messages get prompt attention. 📌 As a Freelancer: ✅ I'm committed to responsiveness, ensuring your needs are addressed promptly when you reach out. ✅ I'm open to virtual meetings via Zoom, Skype, or your preferred platform, streamlining our collaboration and communication. ✅ I offer flexible working hours, including weekends and overtime, to meet the demands of your business. ✅ Your sensitive information and data are handled with the highest level of care and security, ensuring your complete peace of mind. ✅ I'm enthusiastic about learning new skills and tools, guaranteeing that I stay adaptable to your evolving business requirements. 📌 About Myself I'm an Entrepreneur from Sri Lanka. My journey kicked off in 2017 with Online & Retail Arbitrage. Then, I started Drop Shipping on eBay and eventually built an Amazon FBA business. Right now, I'm saving away funds to get my new invention patented. This has led me to offer my skills as a freelancer. 📌 About My System Prolink 1200VA UPS Power Backup 300 Mbps Fibre Internet connection Anker Q30 Active-Noise-Cancelling Headset i5 12th generation Processor 16GB 3200Mhz RAM Windows 11 Pro With years of experience and a track record of reliability, I provide high-quality support to help streamline your operations. If you're looking for an expert who can deliver results, let's connect! 🚀

Your business runs on consistent content, clear communication, and reliable admin support. I make sure all three stay on track. I am a Top Rated Virtual Assistant with 7 years of professional experience across customer service, hospitality, and digital marketing. I currently support multiple clients with SEO content writing, CMS management, email management, customer support, data entry, and website admin tasks. I work independently, communicate clearly, and get things done without needing constant follow-up. 𝗪𝗵𝗮𝘁 𝗜 𝘁𝗮𝗸𝗲 𝗼𝗳𝗳 𝘆𝗼𝘂𝗿 𝗽𝗹𝗮𝘁𝗲: 𝗦𝗘𝗢 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗮𝗻𝗱 𝗕𝗹𝗼𝗴 𝗣𝘂𝗯𝗹𝗶𝘀𝗵𝗶𝗻𝗴 I write and publish SEO-optimized articles using AI writing tools, format content for search, and keep editorial calendars on schedule. I have experience publishing across WordPress, Wix, Prismic, Umbraco, and Squarespace, and I understand how to structure content that ranks. 𝗖𝗠𝗦 𝗮𝗻𝗱 𝗪𝗲𝗯𝘀𝗶𝘁𝗲 𝗔𝗱𝗺𝗶𝗻 I manage day-to-day website tasks including content uploads, page updates, HTML formatting, and basic CMS customization. I am comfortable across multiple platforms and can handle website admin tasks without escalating to a developer for minor edits. 𝗘𝗺𝗮𝗶𝗹 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 I draft and send professional client update emails, manage inboxes, respond to inquiries, and maintain a polished, on-brand tone across all communication. My background in five-star hospitality means I know how to handle clients professionally under any circumstances. 𝗗𝗮𝘁𝗮 𝗘𝗻𝘁𝗿𝘆 𝗮𝗻𝗱 𝗔𝗱𝗺𝗶𝗻 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 I upload and organize program data into client systems, maintain accurate records, and take care of repetitive backend tasks with attention to detail and zero errors. Before moving into remote work, I spent years in customer-facing roles across fitness and hospitality, including a position at the five-star St Regis Doha. That experience gave me the communication skills and professionalism that most VAs simply do not have. If you need a dependable VA who can manage your content pipeline, website, inbox, or data without hand-holding, let us talk.

I specialize in IT support, QA testing and AI data annotation with over 7 years of experience in troubleshooting, system operations, and customer success. My expertise lies in delivering technical assistance in fast-paced environments, where I resolve complex issues efficiently. Proficient in tools such as Zendesk, Jira, and Google Workspace, I have hands-on experience with VPNs, firewalls, and Windows Server. I thrive on optimizing workflows and providing seamless remote support to enhance user experiences. Whether you need help managing live chats or resolving intricate technical challenges, I bring a proactive approach to every project. Let's discuss how I can add value to your operations and ensure your team's success.

🌟 Top 10% on Upwork | Top Rated Plus Contractor 👨‍💼 Over 10 Years of Experience 🕘 30,000+ Hours Logged 😊 Over 100 Satisfied Clients 🚀 Enhance Your Business with a Proven Virtual Assistant Versatile and Dynamic Support – With over 10 years of helping diverse businesses thrive, I bring energy, precision, and a strong problem-solving mindset to every project. Client Satisfaction Above All – I prioritize delivering on promises and exceeding customer expectations with exceptional service and additional support, making every interaction memorable. ------------------------------------------------------------------ 📌 PROUDLY SERVING GREAT CLIENTS SINCE 2014 ------------------------------------------------------------------ You need a Customer Service / Customer Support Specialist. But am I the right Customer Service / Customer Support Specialist for you? I have worked with high-ticket Dropshipping, Kickstarter, and Coaching businesses that earn 7 - 8 FIGURE MONTHLY INCOME. I've worked with hundreds of Shopify businesses to help with their customer satisfaction by being a logical problem-solver with the ability to multi-task. My SECRET has always being to apply active listening skills, empathy, and have strong product knowledge in offering superior customer service. Here's what makes me credible: ⚡︎ UPWORK top rated plus Contractor with 100% JSS ⚡︎ 10+ Years of Customer Service Experience in various fields ⚡︎ 5 Star Customer Service Feedbacks ⚡︎ $100k+ earnings ⚡︎ 20.000+ Upwork Hours ⚡︎ More than 100 Satisfied Clients been Served Working with me, you will ★★ NO LONGER HAVE TO WORRY★★ about, ★ Lack of communication skills, ethics, and standards. ★ Lack of attention to detail ★ Accountability ★ Data Security ★ Getting projects completed within a provided timeframe ★ The quality of work Here is the stuff I can help you with, ✅ Email Support ( Zendesk, Freshdesk, Helpscout, Georgias, Reamaze, Gmail, and Outlook) ✅ Chat Support ( Zendesk, Manychat and Help Scout) ✅ Managing Social Media Messages (Facebook, Instagram, and other platforms) ✅ Handling Pay. pal Accounts with large amount of transactions (Dispute Cases / Messages) ✅ Order Fulfilling through Dropified, Oberlo, Dsers, Shopmaster, and CSV mass fulfilling Here is How I can help you with, ✅ Providing knowledgeable answers to customer inquiries regarding the products or the services that you sell ✅ Following-up on orders and get contact with customers, shipping providers, and fulfillment centers ✅ Following-up on all customer requests to ensure the highest level of customer service in the industry ✅ Managing ongoing customer relationships utilizing our CRM tools - Gorgias, Zendesk, Freshdesk ✅ Assisting customers with after-sales service issues. ✅ Being primary contact for customer inquiries about our products and brand. ✅ Commenting on customers' inquiries on social media. ✅ Turning pre-sale inquiries into purchases ✅ Dealing with orders in the back office and liaising with logistics. Here is what some of my previous clients would like to say about me ⭐ ⭐ ⭐ ⭐ "Nir is great at what she does! She works hard and truly tries her best which is very appreciated. We will work together again soon :)" ⭐ "Fantastic work and easy to get in touch with. Is a great asset to my team" ⭐ "M C N has been totally amazing during the time I collaborated with her. She was extremely smart, very autonomous and very quick to find solutions on her own. I worked with her several months, and she was one of my best teammates. She is very reliable and I extremely recommend her. She is very talented and is as reliable as a physical teammate. I didn't know we could find people talented like this on Upwork. If I have to recommend her between 1 and 10, it would be 9999/10." ⭐ "Nirmalee is the best assistance I could've asked for. Always super reliable and responsive! Will continue to do work with her." ⭐ "Nirmalee was a great help with customer service." SOUND LIKE A FIT? 🔥 🔥 HERE ARE THE NEXT STEPS 🎯🎯🎯 Click the green ‘Invite to Job’ button in the top right-hand corner, and write me a personalized note on how we can work together. Expertise : Ecommerce, Dropshipping, Shopify, Zendesk, Freshdesk, Pipedrive, Kajabi, Ontraport, Hubspot, Clickup, Slack Thank you Nirmalee Perera 🔥 🔥

I’m an Upwork Skill Certified 2D Animator specializing in transforming ideas into compelling visual stories using Adobe After Effects, Illustrator, and Photoshop. With a strong command of animation principles, I create smooth, dynamic, and emotionally engaging animations that captivate audiences and strengthen brand presence. Services I Offer: • 2D Logo Animation — Turn your brand identity into a memorable, polished animated logo. • Lottie Animation (Web/JSON) — Deliver lightweight, high-quality interactive animations for websites and mobile apps. • Rebranding Animation — Refresh your brand with cohesive animated elements that communicate your new direction. • App Walkthrough Animation — Guide users intuitively through your app with clear, visually appealing animated sequences. • Animated GIFs — Create eye-catching, concise animations that effectively convey messages and boost engagement. • Icon Animation — Bring icons to life with subtle, purposeful movements that enhance user experience. • Splash & Loading Animations — Design captivating splash screens and loading sequences that make strong first impressions. I’m passionate about understanding your vision and delivering animations that not only look beautiful but also serve your goals. Whether you need a standout logo animation or a complete set of UI/UX motion graphics, I focus on quality, attention to detail, and timely delivery. Let’s bring your ideas to life! Feel free to browse my portfolio and reach out — I’d love to discuss your project and provide a custom quote.

I'm a Native Sinhala speaker with excellent knowledge of Sinhala / Sinhalese pronunciation, spelling and grammar. I have more than 5 years of experience with Sinhala to English and vice versa translation work. After working as a freelancer for a while, I thought of trying this platform to find a long-term project to work and grow my career. My Areas of Expertise ---------------------- ✅ Sinhala / Sinhalese Translator ✅ Sinhala / English Transcriber ✅ Sinhala Voice Over / Sinhala Audio recording ✅ Sinhala Proofreading and Editing ✅ Photo Editing / Retouch ✅ Game Testing (Mobile / PC / Steam) ✅ Mobile App Testing ✅ Mobile Network Service tester (Dialog, Mobitel and Hutch) ✅ Virtual assistant ✅ Translation Expert and Voice Specialist for AI Training ✔︎ I can work under pressure and with minimum supervision. ✔︎ Hard work, dedication, and time accuracy make me different from others. ✔︎ I will work with 100% accuracy for my job. ✔︎ I am on Skype™ / Discord. ✔︎ If you’re looking for a reliable and professional translator or transcriber, you’ve come to the right place. Hire me for the first time and see the difference. Let's talk! 😊