Hire the Best Helpdesk Specialists
in Sri Lanka

Hello there! 👋 I help businesses secure, manage, and automate devices with Microsoft Intune, ensuring compliance, zero-touch onboarding, and a seamless end-user experience. If you’re looking for a proven Intune Expert who delivers fast and reliable results, you’re in the right place. 👨‍💻About Me: 👨🏻‍🎓 Microsoft Certified Professional (since 2020) 💻 7+ years as a Microsoft Modern Workplace / Intune Engineer 🏆 50+ Successful Intune Implementations (SMEs + Enterprise) 📲 5000+ Cross-platform devices onboarded 💼 Work experience with IT Teams and Business Owners worldwide 🔑Key Areas of Expertise: ✔Live Intune Support & Consultation ✔MDM for Windows, macOS, iOS & Android ✔MAM for BYOD (iOS, Android, Windows) ✔Endpoint Security with Microsoft Defender for Endpoint ✔Windows Autopilot (Cloud + Hybrid) for Zero-Touch deployment ✔Conditional Access & Identity-based Access Controls ✔Simplified App Deployment across all platforms ✔Entra Hybrid Join, Co-Management (SCCM + Intune) ✔Automated Device Enrolment (ADE) via Apple Business Manager ✔PowerShell Automation & Policy Deployment ✔CIS / NIST Aligned Security Hardening ✔Ongoing Support, Optimization & Maintenance 🎓Certifications: ✔Microsoft 365 Certified: Endpoint Administrator Associate ✔Microsoft 365 Certified: Administrator Expert ✔Microsoft Certified: Azure Administrator Associate ✔Microsoft Certified: Azure Fundamentals ✔MCSE: Core Infrastructure ✔MCSA: Windows Server 2016 🚀Recent Projects: ✔Implementation of Hybrid Entra Join for Intune Enrollment ✔Windows device hardening with CIS Best Practices ✔Automated Device Enrollment via Intune for MacOS 🤝What You Can Expect Working With Me: ✔ Clear communication & regular progress updates ✔ Best-practice, security-first configurations ✔ No downtime approach for production environments ✔ Post-implementation documentation & knowledge transfer If you’re ready to modernize, secure, or optimize your Intune environment, let’s talk. Please send me your requirements, and I’ll propose the best next steps. 🤝

💼 Network Engineer | NOC Team Lead | Multi-Vendor Specialist | 8+ Years Experience I’m a seasoned Network Engineer with over 8 years of hands-on experience in LAN/wireless network design, escalation support, network administration, and system administration. I bring a strong blend of technical expertise and leadership, having led NOC operations and managed teams to ensure 24/7 high availability across enterprise environments. 🔹 Key Strengths: Designing and implementing high-performance, secure, and scalable networks Troubleshooting and resolving complex networking issues across LAN/WAN/Wi-Fi Managing NOC operations and leading teams for proactive monitoring and rapid incident response Ensuring uptime and reliability in multi-platform, high-availability Data Center environments Expert support across on-premise and cloud-based infrastructure 🔹 Certifications: CCNP Enterprise | CCNP Security Certified Meraki Networking Associate (CMNA) VMware Certified Professional – DCV & Network Virtualization Juniper JNCIA-Cloud Huawei Certified ICT Associate – R&S Microsoft Certified: Azure Fundamentals Cisco Networking: On-Premise and Cloud Solutions (OCSE) 🔹 Multi-Vendor Expertise: I have extensive hands-on experience with a broad range of networking products and technologies, including: Cisco Routers, Switches & Firewalls Cisco Meraki (APs, Firewalls, Switches) Fortinet, Checkpoint, Sophos Firewalls Aruba, Ruckus, Ubiquiti, and other leading wireless solutions Whether you're looking for a network design consultant, an escalation support expert, or a reliable NOC manager/team lead, I bring the right combination of skill, experience, and certifications to deliver outstanding results. Let’s connect and make your network stronger, smarter, and more secure. 💡

Hello! I'm Sameera Sandaruwan, a dedicated Prepress Specialist helping printing presses and sticker shops keep their production workflow smooth and error-free. I prepare clean, accurate, print-ready files and create professional cutlines tailored to your exact machines and finishing requirements. What I Do Prepare print-ready files (bleed, color, layout, corrections) Create manual cutlines / die-lines—no auto-trace Fix customer artwork for trouble-free output Support daily production tasks for long-term clients Ensure files match your machine specs and workflow Machine-Specific Cutline Expertise Roland: BN-20, BN-20A, BN-20D, SG2, VG2, GS-24, GR2, GX-24, SP/VP → CutContour / PerfCutContour / ThruCutContour Graphtec: CE6000, CE7000, FC8600, FC9000, FC4500 → Kiss Cut / Thru-Cut / Die Cut Mimaki: CG-60AR, CG-130AR, CG-60SR III, CJV150, CJV300, CF2 → Cut Line / Half-Cut / Perf Cut Who I Support Small printing presses Large production presses Sticker printing shops Large-format print providers Print-on-demand businesses If you need a reliable long-term prepress assistant to prepare your files correctly the first time and keep your production workflow running smoothly, I’m ready to support your team.

Project Manager | Virtual Assistant | Admin, Accounting & Operations Support Hello! I’m Nirosha, a dedicated and highly organised Virtual Assistant and Project Manager with 5 years of experience supporting businesses, nonprofit organisations, startups, and international teams across the USA, UK, Sri Lanka, and global markets. I specialise in project coordination, administrative support, accounting assistance, campaign management, social media management, event coordination, fundraising support, and business operations. I am confident working with different teams, managing multiple tasks, improving workflows, and helping organisations complete work on time with clear communication and professional support. My goal is to help clients save time, stay organised, improve productivity, and manage daily operations smoothly. How I Can Support You Project Management & Coordination I can help with project planning, task tracking, deadline management, workflow organisation, team coordination, meeting follow-ups, progress updates, and reporting. Administrative & Business Support I can assist with email management, calendar management, meeting scheduling, document preparation, data entry, online research, client communication, file organisation, and daily business administration. Accounting & Finance Support With my academic and professional background in accounting, banking, insurance, and finance, I can support invoice tracking, expense recording, financial data entry, reconciliation support, Excel reports, bookkeeping-related tasks, and basic accounting administration. Social Media Management I can support social media page management, content planning, caption writing, post scheduling, engagement tracking, basic performance reporting, and online community coordination. Event Management Support I can help with online and offline event coordination, participant communication, registration tracking, agenda preparation, reminder messages, meeting support, follow-ups, and post-event reporting. Campaign & Fundraising Support I can support awareness campaigns, fundraising campaigns, donor communication, outreach tracking, campaign planning, volunteer coordination, response monitoring, and campaign reporting. Software & Digital Tool Support I have strong software literacy and can quickly learn new platforms. I can support project management tools, communication platforms, office tools, accounting software, CRM systems, social media tools, cloud storage, and online collaboration systems. Tools & Platforms I Can Work With Monday, Trello, Asana, Slack, Google Workspace, Microsoft Office, Excel, PowerPoint, Word, Outlook, Zoom, Google Meet, QuickBooks, Xero, Zoho, HubSpot, WordPress, Wix, social media platforms, CRM systems, Make automation platform, Zapier, and AI tools such as ChatGPT. Why Clients Can Trust Me I am reliable, detail-orientated, proactive, and easy to communicate with. I understand the importance of deadlines, confidentiality, accuracy, and professional communication. I am recognised for strong leadership, problem-solving, teamwork, and process improvement skills. My experience in project management, administration, finance, events, campaigns, and fundraising allows me to provide well-rounded support for busy professionals and growing organisations. Whether you need short-term project support or long-term operational assistance, I am ready to help your business or organisation run more efficiently.

With nearly 9 years of experience in IT Support, I have built a strong foundation in , Customer Support, IT Systems Administration, Technical Support, and Microsoft 365 Administration. An IT professional who is passionate about technical support and continuous learning. A person with a positive attitude and a problem solving mindset both in technology and in life. Related Experience and skills : M365 Administration Troubleshooting Exchange / Sharepoint / One Drive / Teams / Migration Entra ID / Intune / Security Defender / Purview Office 365 / Outlook / Windows Troubleshooting Active Directory / DNS / DHCP Windows Server 2022/2016/2012 (Installing/Administering/Maintaining), Routing/Switching LAN/WAN, Remote Technical Support, Help desk Support, Network Security (Firewall, VPN, VoIP), Data Centers, Hardware/Software, Microsoft Office (Word, excel, outlook, PowerPoint), Printers and UPS Currently, I work as a Microsoft 365 Administrator, supporting global Microsoft customers. In Microsoft i also served in the following roles as a Microsoft 365 Support Lead, managing a team of 15 engineers who provided remote support to clients worldwide, I worked as a Level 2 Support SME, assisting Microsoft Support Agents by resolving complex and escalated cases. Awards : Was awarded as the Freelancer of the Year on 2021 for Microsoft Due to the Recent organizational changes in Microsoft I am Actively seeking a position where I can apply my technical skills, expand my experience, and continue building my career in IT Below are my educational qualifications Qualifications : • BSc (Hons) in Computer Network Security(UK) (2016) • CCNA certified. • MS900 certified • HND in Computing and Systems Development (Pearson UK)

IT infrastructure Administrator with 4 years of experience in infrastructure, domain level, DNS, Email "Exchange, Microsoft Office 365, Google apps GSuite", Azure, google cloud, Microsoft servers, cPanel, and technical issues, and Email Deliverability Improving IT Administrator Skills •Google apps (G Suite) •Office 365 Exchange 2016/13/10/07/03 Skyp for business. •Microsoft Windows server Active Directory Certificate Services Active Directory Domain Services Web Server (IIS) DHCP Server DNS Server File and Storage Services Hyper-V Print and Document Services Remote Access Remote Desktop Services Volume Activation Services •WHM/cPanel •Sharepoint 2010 /2013 •Servers, Rack, and Switches •SAN and NAS storage •VMware •Data backup and recovery systems •Security specialist “Fortigate and Fortimail” •Project management •Samrtsheet Automation • Salesforce Database implementation **Email Marketing Skills** *Warm-up plan for new IP and domain *Authentication setup (SPF, DKIM, DMARC) & IP/Domain reputation management *Setup BIMI Record *Tuning up ESPs (MailChimp, Mandrill, SendGrid and etc.) for best deliverability *Spam complaint, Spam traps, Header analysis, Feedback loop, Reputation management, sender score management. *Spam placement issue. Finding the root cause of the email deliverability issue. *Reviewing the existing setup of your email marketing program and provide improvements