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Clients rate Hardware Troubleshooting specialists
Rating is 4.6 out of 5.
4.6/5
based on 339 client reviews
  2. Admin & Customer Support Talent
  3. Technical Support Specialists
  4. (Current) Hardware Troubleshooting Specialists
  • $15 hourly

    • 5.0/5
    • (5 jobs)
    Experienced in: SaaS - Customer Experience Platform (Gift cards / loyalty, Online Ordering) Multiple CRM platforms and other remote tools. Windows and Mac troubleshooting Graphics design/editing Active Directory Google Admin Okta management
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Customer Service
    US English Dialect
    Canva
    Ticketing System
    Salesforce
    Helpdesk
    Technical Documentation
    OKTA
    Technical Support
    Customer Support Plugin
    Incident Management
    Troubleshooting
    Logo Design
    Email Support
  • $15 hourly

    • 4.6/5
    • (9 jobs)
    Experienced Technical/Customer support for 8+years with extensive knowledge of troubleshooting: Microsoft Desktops and Server. Building Networks, Providing technical support for clients. A fast learner that is always willing to learn new ITC programs and systems. I am a hard-working diligent person who enjoys working alone or with a team. I provide top quality support for various issues related to setting up Internet connections, antivirus software, email, general hardware and software and have developed new support process for fast-growing teams. I'm very experienced using Zendesk and Freshdesk and I'm eager to learn new tools that would get the job done well for you and your team.
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Technical Documentation
    Zendesk
    Ticketing System
    Desktop Support
    Order Tracking
    Freshdesk
    Microsoft Office
    Helpdesk
    Administrative Support
    Technical Support
    Microsoft Active Directory
    Customer Support
  • $16 hourly

    • 4.9/5
    • (105 jobs)
    Experience is the best teacher, as they say - 15 years of solid experience in the challenging but fun world of IT. My career started from humble beginnings. From Computer Teacher to IT Department Head - this is how I gained my experience and skills. I did not stop learning new things. I kept on pushing my limits and comfort zones. I want to end my brief overview with, "If you chase excellence, success will chase you." Hire me and you will never regret it :)
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Computer Network
    User Manual
    Computer Maintenance
    Microsoft Office
    Information Security Awareness
    Software Documentation
    Video Editing & Production
    Computer Hardware Installation
    Adobe Premiere Pro
    Website Content
    Content Writing
    User Guide Writing
    Article
  • $20 hourly

    • 5.0/5
    • (4 jobs)
    • I have worked across different areas of IT Support and this has supplied me with a wide range of technical knowledge which I can share with my future colleagues and clients. • I am a quality-oriented, dedicated and hardworking individual who makes sure to provide efficient and high-quality service. • An ISFJ-A Defender according to an online personality test • I am very flexible with the hours I am available to work. Here is a summary of some of my most recent job descriptions: IT Service Desk Supervisor - Supervising a group of IT Professionals by providing technical training, performance coaching, develop specific skill-sets through shadowing, and overall guidance to attain work efficiency IT Service Desk Analyst - Provide support on a wide range of technical issues for colleagues (Hardware, Software, Networking, VPN, Active Directory, Server, MS Office/Outlook/OneDrive/Teams, etc.) - Incident Management - Change Management
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Office 365
    Medical Records Software
    Mobile Device Management
    Email Support
    Zendesk
    Technical Support
    Troubleshooting
    Online Chat Support
    Helpdesk
    System Administration
  • $50 hourly

    • 4.7/5
    • (36 jobs)
    ✅As a highly rated and experienced Managed Service Engineer with a focus on IT Project Management and Technical Support, I have honed my skills over the past 6+ years by delivering results for companies globally. My expertise in L1 & L2 operations has been instrumental in driving growth and improving performance for my clients. I have proven expertise in software, internet service providers (ISP), logistics, and the transportation industry. I have a track record of successfully coordinating, evaluating, and implementing networks, cybersecurity, telecommunications, and IT projects. I'm self-motivated and have a business-minded approach, always striving to reach my goals. . I have extensive experience working with🌟 high-profile companies🌟 around the world, helping them to reach their objectives while cutting costs and enhancing their digital transformation. I'm self-motivated and have a business-minded approach, always striving to reach my goals. YOU and your projects are in good company: ✅ Orion Global GMS - (Global IT Managed Services Providers). ✅ Crestech - (Global IT Managed Services Providers). ✅ Johnson & Johnson Dominican Republic - (81.58 billion USD (2018)). ✅ Accenture - (Fortune Global 500). ✅ RB Mead Johnson - (Global Leader in Infant and Children’s Nutrition). ✅ DP World - (Global Terminal Operator at Ports Around the World). 🔥Some cool projects: » IT project management: ✓Daikin Global, Dominican Republic Branch, mail migration project, and MFA configuration to end-users. It consisted of migrating emails from a remote mail server to office 365 subscription, preventing losing any critical information. » Wireless and Networking: ✓DP World Caucedo Wireless network design and improvement, providing better wireless connectivity for mobile equipment, increasing their productivity. » WordPress admin: ✓La Revista Diaria (Larevistadiaria.com), an online newspaper, WordPress administration, monthly reports, backups, and security protection. Helping them to achieve their monthly goals. If you're interested, let me know when you're available to chat. I'm sure we can find time to grab a few beers and enjoy the beach (the beers are not included!).
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Client Management
    5G
    Wireless Communication
    Network Engineering
    Computer Network
    System Administration
    Computing & Networking
    Microsoft Server
    Desktop Support
    Helpdesk
    WordPress Development
    Technical Documentation
    Technical Support
    Computer Maintenance
  • $25 hourly

    • 4.9/5
    • (61 jobs)
    I am working as a ConnectWise Automate (Labtech) Administrator. I have been worked with Managed Service Provider over 6 years and familiar with MSPs process and products for MSP. I have worked with more than 45 MSPs and helped them in streamlining their ConnectWise Automate (LabTech) to make it more stable and profitable. I have developed lots of Script, Monitor sets for Connectwise Automate to automate day to day tasks.. . I am worked in following: 1. ConnectWise Automate Administrator:-  Setup for Startup MSPs  Alerting and automation  Customized Monitoring : Monitor creations as per requirements for different issues.  Automate/LabTech Scripting : Advance Level Scripting for automating.  Automate/LabTech Patching : Patching setup via Automate. I always make sure that machines are getting patched by schedule, Patches are getting approved or deny according to policies. I always keep my eyes on faulty patches and then deny them immediately to avoid any issue on machines.  Automate/LabTech Reports : Creating report and modifications  Migrations : Automate/LabTech, Control/ScreenConnect , Antivirus, Backup Migrations.  Plugin Integrations : Integrate Automate/LabTech with various available plugins. Connectwise Manage Integration.  Antivirus Management, Integrations (webroot, Sophos, Symantec, ESET , Trend Mirco) and custom infection definitions  Virtualization Manager arrangement  Backup Integration and Monitoring (Acronis, Datto, Symantec and Veeam and so on)  Customized alerting  User permissions and groups permission , security  Windows Server 2008/R2,2012,2016 2. ConnectWise Control Administrator: -  Setup for Startup MSPs  Machine access permission according to users and groups.  Control Portal Branding, Set your company logo on Screenconnect, give service name  Install SSL and Redirect http to https  Upgradation and migrations. 3. Desktop Support: -  Desktop Support  Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.  Participate in varied computer platforms in multi-layered client server environment.  Train and guide staff hardware and software usage.  Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.  Update and maintain computer inventory and surplus equipment.  Ensure desktop computers interconnect seamlessly with diverse systems.  Maintain passwords, data integrity and file system security for computing environment.  Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.  Recommend and implement upgrades on systems to ensure longevity.  Identify and repair hardware and network connectivity issues.  Assist in technical upgrading and maintaining of entire desktop systems.  Support in testing and deployment of new applications and systems. I have worked with following projects: - 1. Continuum to Automate migrations 2. Kaseya to Automate migrations 3. Symantec to Webroot migrations, 4. Sentinel migrations 5. Upgrade Windows to 11. Thank you,
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Microsoft Hyper-V Server
    Automated Monitoring
    Backup Administration
    ConnectWise Automate
    Helpdesk
    System Administration
    Microsoft Active Directory
    Microsoft Windows PowerShell
    DHCP
    System Monitoring
    Microsoft Azure
    Windows Server
  • $15 hourly

    • 5.0/5
    • (4 jobs)
    For most of my life, I have been a freelance contractor and technology Consultant, offering both products and services related to communications, networking, electronics security, computing, and other related IT fields. I enjoy traveling and adventure sports such as climbing, also I enjoy building devices and machines as a hobby, so I consider myself an inventor. I have over 5 years of experience in Customer Service and Technical Support, mostly in the North American market. I like to learn about new products and services to allow me to properly represent your business and help me provide the best possible support and experience to your customers. Recently I had the chance to work as a technical support representative for Sitel, a global BPO company, providing bilingual customer service for world-class companies such as Cox communications and Lexmark; On UpWork, I had a nice experience working as a Data Entry Specialist and Document Compiler for a legal and immigration services firm in the US as my first freelance contract. After this amazing opportunity, I found another great position as a remote Technical Support agent for a Canadian communications firm providing world-class technical assistance with products like 3CX, CPBX, MS-Teams and others. I am a fast, self-learner, autonomous and responsible person, detail orientated, and a creative team player.
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    WiFi
    Visual Basic
    Online Chat Support
    Tech & IT
    Phone Communication
    Microsoft Teams
    PDF
    Computer Network
    Microsoft PowerApps
    Microsoft Dynamics 365
    Microsoft Windows
    Printer
    Microsoft Azure
    Communications
  • $15 hourly

    • 4.8/5
    • (16 jobs)
    I am an IT Professional who has extensive experience in the following Roles,: - IT Support Engineer - System Engineer - Helpdesk/Service Desk Engineer - Technical Support - Customer Service at various levels and areas of responsibilities. 7 years total experience with ITO and Customer service I have experience using the following software/tools: - Windows OS, Windows Server, Mac OS / Apple devices - Microsoft 365 & Azure AD - Google Workspace - Email client setup, maintenance, and troubleshooting - VPN setup, maintenance, and troubleshooting - Cybersecurity / Endpoint (Sophos, McAfee, MS Defender, Symantec, Intune) - Office network (DNS, WIFI, LAN, Routers, Switches) setup, maintenance, and troubleshooting - Active directory setup, maintenance, and troubleshooting - Okta - Printer Support - Knowledge Management System (IT Glue & Confluence) - Remote Assistance Tool (LogMeIn, Teamviewer, ScreenConnect, ConnectWise, Kaseya, Splashtop, N-Central) - Backup Software (Acronis, Veeam and Shadow Protect) - Ticketing system (ServiceNow, JIRA, Connectwise, Zendesk and AutoTask) - RMM (Kaseya, ConnectWise and Atera) - Firewall (Fortinet, WatchGuard, Sophos Central and Cisco Meraki) - On-boarding and Off-boarding
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Technical Support
    Microsoft Office
    Software
    Office 365
    Troubleshooting
    Google Workspace Administration
    Microsoft Active Directory
    Helpdesk
  • $20 hourly

    • 4.1/5
    • (69 jobs)
    I am an Information Technology Instructor for 6 years and IT helpdesk support specialist for 4 yrs and counting. Highly knowledgable and managing M365 environment, Google workspace, DNS Settings and email management and deliverability. GoHiglevel admin responsible in all integrations, user management and subaccounts. Can manage and finish all task in timely manner. A versatile, approachable and can adjust to any environment. I am very willing to learn, adapt and to discover new ideas for my personal growth and development.
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Microsoft Outlook Development
    Software Maintenance
    ClickFunnels
    Virtual Machine
    3CX
    Computer Network
    Office 365
  • $15 hourly

    • 3.5/5
    • (3 jobs)
    I am an independent expert in customer service with more than 10 years of experience, I am a native French speaker, and I have English and Spanish, I am a full-time freelancer. I have been employed by many companies such as Symphotel Communication, which is a Canadian company, as well as by Grupo Noa in the field of marketing and customer service, they are well-known companies. I also worked in my home country for Voila Haiti and Moun Company which are Haitian telecommunications enterprises. I was working as technical support. I have always been a reference for them and for all the other companies I have worked for. I always give more than the best of myself in my work. I can assure you that I am always at your service and that I always do my job without fail as it has been in my previous projects. My skills are always better than others and I always use the best of me for that. Don't forget I'm one of the best you'll never miss.
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Customer Service Training
    Translation
    Lead Generation
    B2B Marketing
    Microsoft Outlook
    Social Customer Service
    Customer Support
    Outbound Sales
    French to English Translation
    Technical Support
    Product Onboarding
    Online Chat Support
    End User Technical Support
    Email Support
    Business with 1-9 Employees
  • $40 hourly

    • 4.3/5
    • (69 jobs)
    I Have been a Team Manager for more than five years. But I have been a System administrator, technical support, customer support, and sales for fourteen years now. Throughout the years I acquire many skills like; Doing root cause analysis people management Financial management Conduct staff performance reviews to assess needs, cost/benefit analysis, and other operational strategy assessments Product presentation and negotiating with clients Handling stakeholders How to efficiently monitor the queue and the entire team's attendance to make sure that we hit our SLA hourly. Create a report based on Data Analysis creating a productivity report The middle man between HR and Team members for legal matters concerns and many more I am very easy to work with, a fast learner, and goal-oriented. Technical Experience; SaaS Technical Support: -Help client set up their RMM -Assist customer in creating PowerShell script that would trigger RMM alerts - Addressing client inquiries and educating them on our product and how to use the software -Assist client with integration such as office 365, Bitdefender, Quickbooks, Xero, Emsisoft, Teamviewer, Splashtop, etc. - Create a knowledgebase - Report bugs to developers by creating a ticket in Jira Ticketing tools; -Zendesk -CRM -Kayako -Freshdesk -HPSM -Parature -Rave -connectwise -Intercom -Jira -Hubspot -Halo PSA -ServiceNow -Microsoft CRM Dynamics Experienced with Microsoft O365 setup including: - Domain registration - DNS records - Managing subscription/ cancellation or additional subscription. Exchange online management: - Exchange online protection - Advanced threat protection - Domain keys identified mail (DKIM) - Domain message authentication reporting and conformance (DMARC) - Sender policy framework (SPF) – distribution group -Security group (edit, delete, adding members) -email migration SharePoint online management: - Creating a site - Managing document library - Configuring user permissions. - External sharing Skype for Business and Microsoft teams: - setting up calling plans - creating Teams channel - Managing guest access with teams - Federation between two Microsoft teams organization. Active directory setup and management: - Updating UPN - custom attributes - user creation - Creating organization unit - Updating dirSync - fix sync errors with AD. Office 365 security and compliance: - Data loss prevention - Permissions - Ediscovery search - Data Encryption –MDM setup - Data governance - retention - content search - Audit log search OneDrive for business - file synchronization - Sync errors – Document library synchronization Experienced in PowerShell scripting for O365. Remote tools: - LMI - TeamViewer - Splashtop - Kaseya - ScreenConnect -NinjaOne
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Google Workspace Administration
    Customer Engagement
    Atlassian Confluence
    Email Communication
    Ticketing System
    Office 365
    Troubleshooting
    Microsoft SharePoint Administration
    Microsoft Exchange Online
    Microsoft Outlook
    Shopify
    Business with 10-99 Employees
    Helpdesk
    Technical Documentation Management
    DNS
  • $25 hourly

    • 4.8/5
    • (9 jobs)
    My technical knowledge and problem-solving skills have been honed through years of experience in the field. I am highly proficient in troubleshooting issues related to Windows and Mac operating systems. I am also well-versed in managing cloud-based services like Microsoft 365, AWS, and Google Cloud. In addition to my technical skills, I possess excellent communication and interpersonal skills. I am able to explain complex technical concepts to non-technical stakeholders in a clear and concise manner. I am also a collaborative team player who is always willing to go the extra mile to ensure the success of the project.
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Technical Support
    Network Administration
    WordPress
    Customer Service
    Customer Support
    Web Design
    Email Support
  • $85 hourly

    • 4.8/5
    • (86 jobs)
    I am a Infrastructure IT Technical Project Manager with over 20 years experience in all aspects of the delivery of infrastructure to clients both large and small. I am a Six Sigma green belt and currently serve as a Delivery Manager within a Scrum Program. I also have owned a business that specializes in support for Cloud based infrastructure, desktop support, network support, server administration, and web design. I am experienced in the delivery, troubleshooting, administration of Windows and Linux infrastructure. I have been a user/administrator of GSuite since that product was in beta. In addition I am a web designer with in house graphics capabilities and hosting. I have working experience with setting AWS EC2 servers as well as setting up S3 containers for use in backups and mapping drives.
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Google Cloud Platform
    Email Support
    Project Management
    Google Apps Script
    Microsoft Teams
    Microsoft SharePoint Designer
    Microsoft SharePoint Administration
    Microsoft SharePoint Development
    Windows Administration
    Cloud Migration
    Windows 10 Administration
    Information Design
    Microsoft SharePoint
  • $30 hourly

    • 4.9/5
    • (18 jobs)
    Microsoft Certified: Azure Fundamentals Experienced Desktop Support Professional with over 12 years of experience. I've developed expertise in the support of Microsoft products including Windows 10 and Windows 7 operating systems, MS Office, Active Directory, SCCM, and MS Exchange. I also has expertise in providing PC and laptop break-fix support, HP and Lexmark printer support, and POS support. Software: Windows Server 2003/2008/2012 R2, Windows Exchange Server, Windows 8/7/XP pro, Office Suite 2010, Active Directory, SCCM, Proprietary software, Remedy, EDI, MAC, Symantec Backup, Switchbox PBX, Office 365, VMware, Connectwise/LabTech, Hardware: Dell/HP Desktops, Lenovo Desktop, Laptops, Microsoft Server 2008 & 2012 R2, File Servers, Lexmark/HP Printers, SAN
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Windows 7 Administration
    Windows 10 Administration
    Purchasing Management
    Computer Network
    Microsoft Active Directory
    Virus Removal
    Software Documentation
    Application Security
    Customer Support
  • $40 hourly

    • 5.0/5
    • (52 jobs)
    I am an experienced Top-Rated-Plus Cisco certified Network Engineer. I can help you with any Cisco/Brocade (VPN, ASA, Meraki, Route, Switch), Ubiquiti, Sonicwall,MikroTik, Cisco Umbrella, Cisco ISE and Linux problem in your network.
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Linux
    Network Engineering
    Cisco Certified Network Professional
    Cisco Router
    Linux System Administration
    Cisco IOS
    Cisco Certified Network Associate
    Data Center Operations
  • $85 hourly

    • 4.3/5
    • (30 jobs)
    Hi, My name is Cody Phipps and I am freelancer located in Austin, Tx. I am Electrical Engineer with a focus in power and control systems. While I attended Louisiana Tech University, I worked on many projects dealing with designing and printing PCBs. After started my career in transmission line studies, I quickly found out I wanted to develop electronics for my career. I started freelancing and evenutally started an LLC to chase my dreams as a product developer. Since then, I have developed over 80 products for many fields including medical, military/government and industrial. Products that I have develop include: - IoT and wirless capabilities (Wifi, BLE, Thread, LoRa, etc) - AC and DC power systems -Solar and alternate energy systems -Wearables -Many types of sensors - accelerators, temperature, humidity, etc In addtion to design, I also offer printed circuit board assembly and I have built a majority of my designs myself. I achieve this with my personal line that I have which is capable of building small run jobs (up to 500 units a week). I also have access to a larger line for much bigger manufacturing jobs. Here is the typical breakdown of what you would expect from my services: Research and Development: - Identify major components - Draw breadboard proof of concept block diagram - Build breadboard proof of concept - *See firmware Development Section Schematic Capture: - Draw symbols and footprints of components not in library already - Capture Power circuit - Capture MCU circuit - Capture peripheral circuits - Export Bill of materials Layout Design: - Determine board shape, constraints and layer count - Floor plan components - Draw power and ground planes - Trace Critical traces - Trace the rest of the nets - Run DRC - Draw Fabrication Drawing - Draw Assembly Drawing - Export Gerbers, Drills, OBD++, PnP, etc - Send Boards off to Fab - Order stencils, Components, etc Firmware Development: - Develop Firmware for POC - Add finishing touches to the firmware Build and Test: - Develop Test plan - Check in Parts - Assemble boards - Perform Testing - Write Product specification - Determine next steps I can give virtual tours of products I'm working on as well as give you five references to ones I developed products for and with. Thanks, Cody Phipps
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Python
    Arduino
    Integrated Circuit
    Circuit Design
    PCB Design
    Atmel AVR
    MATLAB
    RF Design
    Electrical Engineering
  • $14 hourly

    • 4.9/5
    • (19 jobs)
    Hello there.✨ Self-taught IT specialist with more than 15 years of experience in the field. I am a very easygoing person, however, I care a lot about perfection in projects and take my work seriously. 🟢 I will:🎯 🟢Manage and maintain consistency of software configurations for the Citrix & VMWare environments. 🟢Manage VOIP phone users, hunt groups, shortcodes, incoming call routes, time profiles, and auto attendants. 🟢Manage the PC refresh program transferring all user data remotely and installing required software applications. 🟢Work with domains and network protocols such as TCP/IP, DHCP, and SNMP. 🟢Analyze, diagnose and resolve problems on hardware, software, OS, applications, and devices. 🟢Interface with in-house customer service and user setup personnel to determine solutions. 🟢Implement and maintain DHCP, GPOs, file permissions, and shares. Install and troubleshot Citrix XenApp on remote machines. 🟢Resolve issues or escalate them to the appropriate team for resolution. 🟢Prioritize each call, and escalate calls based on service level. 🟢Make changes to domain registration DNS for various applications such as google apps. 🟢Analyze end-user VPN and Internet access connections to provide secure access to the network resources. 🟢Assist users with MFG/Pro password resets, and clearing print jobs, configure VPN client software. 🟢Provide worldwide support to users as it pertains to accounts, query setup, and understanding of query results. 🟢Ghost for converting hard drive content to a virtual disk format such as VMware's VMDK file. 🟢Assist in blackberry account management; create & modify new accounts, and troubleshoot various issues if necessary. 🟢Respond to questions from callers and identify problem locations, document case details, and troubleshoot within the company guidelines. 🟢Develop a system for tracking loaner laptops and procedures for automatic re-imaging of return equipment. 🟢Provide installation, configuration, and troubleshooting of various software and web-based applications on laptops and desktops. 🟢Provide support for remote employees and general troubleshooting/resolution and perform limited system engineer duties including PC and server configuration 🟢Handle operating system issues, TCP/IP, installs, upgrades and troubleshooting. 🟢Assist in the design, implementation, and support of all TCP/IP and satellite network connections. 🟢Provide customer support for agency information systems and operate office equipment in a stand- alone, network, and mainframe environment.
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    WHMCS Development
    Microsoft Server
    Antivirus & Security Software
    Helpdesk
    Windows Administration
    Desktop Support
    Network Administration
    Linux
    Email Support
    Troubleshooting
    Technical Support
  • $15 hourly

    • 5.0/5
    • (8 jobs)
    I am a highly motivated type of individual solid determination, 18 years experienced in IT support specialize in computers and network support. had been part with one of the worlds leading company. Strong initiative skills and problem solving. Has a wide range of technical skills and knowledge on computers, Servers, Network and Telecoms, Rest assured I am very flexible and can work with minimal supervision. Being a Top Rated Plus IT Technical support Specialist and having 18 years of experience in IT industries, expect a timely and quality accomplishment of tasks and projects delivered accordingly. Key services: ✔Ticketing systems (SolarWinds, ServiceNow, CRM, Zendesk, ADM Manager) ✔ Chat (Facebook messenger, Teams, Slack, Ring central, Fuze, Trello, Discord, Zoom) ✔Remote tools ( Citrix Gotoassist, TeamViewer, Anydesk and more. ) ✔Email Management ✔Phone ✔Project Management ✔MS Application ✔Internet Research ✔Knowledge Base ✔Standard Operating Procedure SOP and Quality Assurance ✔Admin Assistance | Tech Support | Customer Service Tools I am familiar with Microsoft Excel, Office (Word, Excel, PowerPoint), Google Suite (Sheets, Docs, Forms), PDF, Office 365,. Google Drive, Dropbox, OneDrive
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Information Technology Strategy
    IT Service Management
    Ticketing System
    Computer Skills
    Phone Support
    Mac OS X Administration
    ServiceNow
    Online Chat Support
    Windows Administration
    Computer Network
    Customer Support
    Helpdesk
    Customer Service
    IT Support
    Technical Support
  • $80 hourly

    • 4.9/5
    • (95 jobs)
    18+ years of experience in electronic design. 100+ major design projects delivered. 200+ happy clients served. Whatever your electronic design needs are, reach out for a quick chat, you will not regret it! What to expect: ✅Top quality design that not only meets and exceeds your requirements but can also handle those unexpected conditions that make quality products stand out from the rest. ✅Rigorous design test and measurement that leaves nothing unchecked, keeping in mind not only your interests but also those of your end customers. ✅A design that is optimized and ready for manufacturing with parts readily available. ✅Exhaustive documentation and support so you can make best use of all deliverables. ✅A flexible service that can take care of all phases in the design and prototyping process or just those parts that you prefer. ✅Long-term availability for changes, revisions, and support. ✅Above all, an honest and friendly collaboration that you can trust. I invite you to reach out to discuss your project's unique needs. Regardless of your technical background, I am here to transform your product idea into a tangible reality, employing the most efficient and cutting-edge technology. My services extend beyond design, offering assistance in defining complete project requirements, recommending suitable technology, and guiding your product to production. I can also connect you with reliable suppliers and provide unwavering technical support throughout the entire process. As a full-time freelance engineer, having worked with clients from all over the world in very diverse applications, I’ve been able to gain a broad experience in electronic design. The designs I’ve produced over the years range from the simplest of designs to very complex high-density designs at the cutting edge of technology. I have gained experience with a variety of microcontrollers, processors, sensors, interfaces, protocols, and design architectures. I’ve also been able to utilize a variety to PCB technologies ranging from multilayer rigid, HDI, flexible, rigid-flex, metal-core, as well as exotic materials such as stretchable PCB. Throughout the years I’ve also invested significantly in a spacious lab and equipment for both prototyping (including pick-and-place, reflow oven and advanced JBC soldering equipment) as well as professional test and measurement equipment (including oscilloscopes, spectrum analyzers, VNA, bench meters, electronic loads, waveform generators, ECG simulator, thermographic imaging, and data loggers), all from reputable brands (Keysight, Teledyne-Lecroy, FLIR, Fluke, Tektronix, Pico,…). My vision is to produce top quality designs with a ‘whatever it takes’ attitude and am willing to invest effort and financially in ensuring that I am well equipped to do so. Some of the specific experiences include: Software tools: Altium Designer (my primary EDA), KiCad, Eagle, Proteus; SolidWorks; Ansys, Keysight-ADS, COMSOL; VS Code, Visual Studio, PyCharm, IntelliJ; Keil MDK Arm, GCC, IAR, CodeComposer, Microchip Studio; Quartus Prime, Xilinx ISE; Programming languages: Embedded C, C++, C#, Python, Rust, Java, VHDL, Bash scripts, PHP, javascript… Microcontrollers/SoC: STM32 (often preferred), ATSAM, STM8, nRF5x (often preferred for BLE applications), EPS32, CH32 (RISCV), C2000, CC2642, CC13xx, PIC16/18, AVR, MPS430, RP2040, i.MX, A20/50, RK35xx, MAX78000, … Protocols/Buses: RS485/422, USB, UART, SPI, I2C, CAN, LVDS, DDR; Modbus, NMEA2000, MQTT, … Common design features: - BLE / Wi-Fi with custom PCB trace antenna, fully simulated and tuned on prototypes. - USB charge circuit for Li-Ion battery, including fast charging. - Battery protection circuits and cell balancing. - PoE source/device/injector designs with necessary protocol handshakes. - ARM embedded processor design running embedded Linux system. - RTD measurement circuits, 3/4 wire, 24 bit, PGA and filtering. - ECG, EOG, EEG monitoring wearable designs. - IMU motion tracking with sensor fusion and quaternion streaming. - GNSS location tracking, including high precision RTK modes. - Audio capture, filtering, processing, and amplification. - DC/DC converters in various topologies including buck, boost, buck-boost, SEPIC, CUK, H-Bridge, cascaded, multi-phase. AC/DC converters (flyback, feed-forward, …). DC/AC inverters, BLDC control… - LED driving with attention to color rendering and thermal management. - Solar MPPT controller. - UHF long range wireless designs, LoRa, Sigfox. Cellular interfaces 4G, LTE, NBIoT, LTEM. My commitment to excellence, innovation, and collaboration has been the cornerstone of my career. I look forward to the opportunity to bring your vision to life, leveraging my extensive skill set and passion for electronic design. Feel free to contact me to embark on a successful journey together.
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Electronic Design
    Embedded System
    Circuit Design
    Digital Electronics
    Analog Electronics
    Hardware Prototyping
    Electrical Engineering
    Firmware
    Embedded C
    Embedded Linux
    Hardware Design
    Altium Designer
    PCB Design
    Internet of Things Solutions Design
  • $30 hourly

    • 5.0/5
    • (31 jobs)
    Extensive experience in the following Roles, IT Support Engineer, System Engineer, Service Desk, Technical Support, and Customer Service at various levels and areas of responsibilities. Work experiences consist of Troubleshooting different Devices and Computers, Active Directory, Office 365 Administration, MS Exchange, FTP/sFTP, Manage Clients Network, Provision, and Setup VOIP Phone System, Giving Product Information and Product Support for Customers, Provide Technical Assistance and Customer Service through Phones, Chats, and Emails. Certificate: ITIL Foundation ver.3
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    Google Workspace Administration
    VPN
    Technical Support
    Technical Documentation Management
    Customer Service
    Procedure Development
    Ticketing System
    Network Administration
    Desktop Support
    Helpdesk
    Microsoft Active Directory
    System Administration
    Windows Server
  • $85 hourly

    • 5.0/5
    • (12 jobs)
    Practical electronics engineer with 8 years experience taking specs and ideas and turning them into working prototypes and eventually products. Persistence and analytical thinking is a must, but when your hobby is your profession you are personally invested in every project. That's my mindset. Taking full ownership of the project combined with effective customer communication, so we can the best results! Here is a list of my technical skills: Simulation & Analysis ------------------------------------------------------------------- LT spice, Microcap, Matlab, FEMM PCB Design ------------------------------------------------------------------- Analogue, digital, mixed signal design, schematic capture and pcb layout, EMC testing, IPC-2221, signal integrity, high voltage rules Power electronics topologies ------------------------------------------------------------------ LLC, Full Bridge, Half bridge, Buck, Boost, Phase shifted full bridge, PFCs, Flyback, DC:DC, AC:DC converters, SMPS design, feedback control loops Magnetics Design ------------------------------------------------------------------ Simulation - calculations and winding of transformers and inductors at my facility. Programming Languages ------------------------------------------------------------------ Embedded C, C#, Assembly, Java, SQL Microcontrollers ------------------------------------------------------------------ AVR AtMega series, PSOC4, PSOC5 MCUs, Arduino Communication protocols ------------------------------------------------------------------ I2C, RS232, RS485, SPI, 1-WIRE, UART, MODBUS Software ------------------------------------------------------------------ Altium Designer, Atmel Studio, PSOC Creator, Visual Studio, Simulink, Mathcad, MS Office Lab equipment ----------------------------------------------------------------- Oscilloscopes, LCR meters, multimeters, PSUs, electronic loads, dynamic signal analyzers, soldering irons, power-tools, mechanical equipment, high voltage psus
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Hardware Design
    Circuit Design
    C#
    Product Design
    Microcontroller Programming
    Power Electronics
    C
    PCB Design
    App Design
    Altium Designer
    Analog Electronics
  • $44 hourly

    • 4.7/5
    • (19 jobs)
    Dear Hiring Manager, Thank you for the opportunity to submit my proposal. I have 20+ years' experience in the IT field. My roles have included Data Protection Officer, vCISO, Information Security Management and Desktop Support, through to Server Support and Administration, IT Training and IT Security Compliance Audit assistance. I also have 15 years' experience in Linux Admin and DR (Disaster Recovery) Solutions, including Backup Recover). Certifications: Information Security Manager (Assoc. CISO): EC-Council University Certified Cybersecurity Analyst: IBM Certified System Administrator: Microsoft (MCITP), I have been approved to write the CCISO exam with EC-Council, which is planned for Feb 2024. My specialist area is in Information Security, specifically awareness and making sure my clients are successfull on first audit for their SOC2 or ISO27001 audit. I have also had the opportunity to share my knowledge and experience as a presenter at workshops and conferences. Strengths: Report writing that specializes in Policy, Procedure & Process advice. I also write about and offer advisory services to clients which include Data Protection and Audit Readiness. Assisting with Audit readiness for SOC2 and ISO27001 on various platforms, liaison between company and Auditor through the whole process of certification. Skills and Experience: International data protection officer services vCISO services, including data and privacy policy creation and advice Information security awareness speaker Information security research, data analytics and visual reporting Desktop and server support on both Linux and Windows Systems administration: Google Workplace, MIcrosoft 365, Windows, Apple Mac and Linux Linux Distributions: SME Server: Specialist (firewall/fileserver) Centos: System setup and administration Entangled: System setup and administration OpenLab: System setup and administration, including lab rollouts PCLinuxOS: Desktop setups and support and testing Ubuntu: Desktop and server support I sincerely look forward to hearing from you on being an enabler in your business. Susi du Preez
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    GDPR
    English
    Linux System Administration
    California Consumer Privacy Act
    Information Security Governance
    CrowdStrike
    Information Security Awareness
    Google Workspace Administration
    Startup Consulting
    Atlassian Confluence
    Information Security
    Vulnerability Assessment
  • $40 hourly

    • 4.8/5
    • (20 jobs)
    Highly motivated and experienced IT professional with expert proficiency in providing desktop, server, and application technical support in a dynamic, fast paced environment; offers over five years of experience supporting executives and senior leaders in an enterprise environment. Comprehensive understanding of the skills needed to quickly identify and resolve issues with hardware, software, and network access.  Well versed in providing end users with the necessary training and knowledge to empower full use and benefit from technology. Regarded for the ability to deliver outstanding results with the highest degree of expertise and professionalism.
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Communication Strategy
    Helpdesk
    Email Support
    Mobile Device Management
    Microsoft Office
    Windows 10 Administration
    Customer Service
    Network Administration
    Technical Support
    Email Communication
    Customer Support
    Microsoft Active Directory
    Microsoft Azure
  • $35 hourly

    • 5.0/5
    • (40 jobs)
    Organize. Manage. Facilitate. Collate. Do. Sort. I am a fantastic detail-oriented all-around administrator and native English speaker based in South Africa, with over 15 years of experience with all forms of business administration, data management, document management, events, marketing, finance admin, sales support, HR admin, projects, and operations. I am available in the EMEA timezone (SA/UK/Europe) and have broad industry experience. I have worked in both creative agencies and corporate environments. I have previously been involved in all the operational functions of a business. I can guarantee you professional service, accuracy, clear communication, and a fast turnaround time. and I am able to assist you with the following tasks: Data Entry Zoom Event Production/ Tech support Event Production Document Design CMS Systems Pinterest Marketing/Management Procurement Personal/ Executive/Admin / Virtual Assistant Project Management Web Research Copywriting Editing & Proofreading Resumes & Cover Letters Freelancers Document creation. Word, Excel, Powerpoint, Google Documents. Event Management Canva designs Organisation systems setup Interior Decorating HR and Finance Admin Presentations Home decluttering and organizational expert Microsoft Excel Setting up and implementing a variety of Software applications Transcription Manuscript Typing CMS & CRM software and systems Sorting folders/ SharePoint/ dropboxes Creating checklists Financial admin & Bookkeeping software data capturing Bamboo HR and Sage HR SOP's and procedures Loom Alchemer Content Management systems I am fully proficient in the full Google Drive Applications, Microsoft Office suite, MS teams, Adobe PDF, Canva, Trello, Asana, Eventbrite, Zoom, Samcart, Slack, Mailerlite, Mailchimp, and many other software applications; I have intermediate to advanced Excel skills. I am a speedy learner with an array of soft skills that add value to any business; I have both a systematic, logical, and creative approach to my tasks. I am positive, multi-skilled, proactive, adaptable, solutions orientated, and an excellent communicator, I have fantastic attention to detail, I am passionate about all organizational forms, and I love processes and solutions. I am able to work very independently and manage my time. I am practiced in being calm, analytical & logically minded. I have written references from some of my previous employers, colleagues, and clients, which can be sent upon request. With clear instructions and expectations, I can work independently and manage my own time. ENNEAGRAM: TYPE 3 -ACHIEVER MYERS BRIGGS: ESFJ GENETIC BRAIN PROFILE: PROFILE E: “BUSY BEE WHO TURNS LEMONS INTO LEMONADE"
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Microsoft Teams
    Microsoft Excel
    Trello
    Event Management
    Zoom Video Conferencing
    Data Entry
    File Maintenance
    Administrative Support
    Event Planning
    Eventbrite
    Canva
    Social Media Account Setup
    Light Project Management
    Troubleshooting
  • $60 hourly

    • 4.9/5
    • (21 jobs)
    Technical and customer service professional, a team leader with over 10 years of extensive experience along with a great ability to implement solutions and handle unresolved problems. I bring this wealth of experience to my Upwork clients to effectively and efficiently deliver high-quality work result. Awarded as one of the finest RingCentral technical representative. Expert handling all types of VOIP set up and issues, such as auto receptionist, hunt groups, call forwarding, custom rules, setting up voicemail and greeting, port-in requests, implementation, and phone trainings. I have a great passion for working as a Technical Support and I always remain alert to learn all the newest and updated materials. I give my best to improve my skill and my work. I have a strong communicative and convincing skill to deal with any kind of costumers. Furthermore, I am expert on- *Materializing best customer experience by giving best resolution. *Professionalism over the phone *Good understanding of technical terminologies *Confident speaking with Native American *Worked with high profile clients - exposed in client-facing, meetings, and engagements *Create a clear and concise presentation based on the client's needs *Organized, efficient, quick thinker, and able to adapt to change *Able to work on flexible hours and weekends I believe in work smart and honesty. I am always interested in making long-term professional relationship with my clients to ensure every project become successful.
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    RingCentral Glip
    Network Equipment
    System Administration
    Customer Service
    Customer Support
    Technical Support
    VoIP Software
    VoIP
    BPO Call Center
    VoIP Administration
    Network Administration
    Online Chat Support
    Business with 100-999 Employees
    Call Center Management
  • $12 hourly

    • 4.0/5
    • (16 jobs)
    ✳️TOP-RATED BILINGUAL CUSTOMER SERVICE EXPERT on Upwork. I am independent customer service Expert with 15+ years in customer Service/ Tech support and sales support for a variety of branded name companies and products. With a guarantee of more than 90% Quality of Service, more than 87% of First Call Resolution, your customers will receive a genuine customer service experience . I love customer service because I love dealing with people, connecting with customer, solving issues and providing high rate at all time. ✔️Expert in Email Handling/Chat & Phone Support/Quality Analyst/IT Support ✔️Fully Bilingual (Native English, Français Européen, Français Canadien) fluency in Spanish ✔️5+ years of experience using Zendesk, Shopify, Desk.com and other CRM tools ✔️10+ years of experience in Customer Service, Customer Support, Sales Support, and management for a variety of branded name companies and products, with skills in coaching, developing and supervising team individuals to drive them to success. Skills Experience : Caribbean Calling Center, Santo Domingo, Dominican Republic Team Leader August 2010 - April 2014 Caribbean Calling Center is an innovator in money transfer. Providing money transfer service in some countries like: Haiti, Jamaica, USA, and Dominican Republic. I worked as a Team leader and belief in providing Excellent Customer Satisfaction. Caribbean Calling Center, this is where I get promoted the first time. Manage and resolve customer complaint, created ticket. I have worked as a trainer as well, where I have to train people that want to become an agent for CAM. Alorica, Santo Domingo, Dominican Republic Team leader June 13 - July 14 Alorica Incorporated is a call center company with more than 73 locations worldwide. Established in 1999, the company has grown to over 48,000 employees. Currently, the company is headquartered in Irvine, California. I have worked as a Team leader for Verizon client, one of largest telecommunication company of united state, providing telecommunication services. Manage and troubleshoot cell phone device and network system. Assist a team of 12 customer service´s agent. Xerox, Santo Domingo, Dominican Republic Tech Support September 2015- June 2016 Xerox is a call center company with more than 50 location worldwide. I have worked as a floor support for Sprint client, providing telecommunication services. Manage and troubleshoot cell phone and Network system. Assist a team of 12 customer service´s agent. 🌟 WHY CHOOSE ME OVER OTHER FREELANCERS? 🌟 ✅ Over-Delivering: This is core to my work as a Freelancer. My focus is on GIVING more than what I expect to RECEIVE. I take pride in leaving all of my Clients saying "WOW" ✅ Responsiveness: Being extremely responsive and keeping all lines of communication readily open with my Clients. ✅ Kindness: One of the biggest aspects of my life that I implement in every facet of my life. Treating everyone with respect, understanding all situations, and genuinely wanting to resolve my customer's situations. I can assure you that I will be able to assist you in your task with quality work, great performance, and guaranteed satisfaction. I'm available on Email and Skype, and ready to have a voice or video interview if necessary. Looking forward to an interview with you!
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    Haitian Creole
    Scheduling
    Customer Service
    Sales
    Multitasking
    Data Entry
    Latin American Spanish Accent
    Email Communication
    French English Accent
    Customer Support
    Technical Support
    Online Chat Support
    Inbound Inquiry
    French
  • $75 hourly

    • 4.9/5
    • (429 jobs)
    Is your hair on fire? I specialize in relationships with my customers. I understand the issue quickly and work to resolve your computer problem in short order. Contact me for your remote computer servicing, systems administration, conferencing setups, security audits, virus prevention, podcast setup, audio upgrades and more. Experienced Computer Support Specialist that has been in the business for numerous years. Comptia A+, Server+, Network+, Security+, Cisco CCNA, CCNA/Voice, CCNA/Wireless, Microsoft MCP, MCDST, MCTS, MCITP, and MCSA Certified in Microsoft Windows 7, 8, 10, Server 2008, Server 2012, and Server 2016. I have built custom desktops and I have serviced various desktops, laptops, and smartphones that have been released. Well-versed in the technological sector. Very knowledgeable and always give clear verbal answers to all questions. Reliable service and support. Customer satisfaction always key.
    vsuc_fltilesrefresh_TrophyIcon Hardware Troubleshooting
    IT Infrastructure
    Helpdesk
    VoIP Administration
    End User Technical Support
    Windows Administration
    LAN Administration
    Incident Management
    IT Service Management
    WordPress
    Domain Migration
    Technical Support
    Google Workspace
    Security Management
    System Administration
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