Hire the Best Helpdesk Specialists
in Malaysia

5 years experience in HelpDesk IT Support, specialise in providing technical support and ensuring smooth IT operations for users across various platform. - Experienced in SaaS companies - Support users on Incidents/Request on common Operating Systems (Mac and Windows) - Troubleshoot Incidents via phone, Zoom, email and chat - Use LogicMonitor for server monitoring and alerts - Basic knowledge in AWS (EC2, S3, EFS, RDS and VPC) - Troubleshooting Microsoft Office 365, Office 365 Admin, GSuite Admin, Okta, Zoom, VPN (Global Protect, Cisco AnyConnect and Netscope) - Troubleshooting Business Application such as Linkdn, Outreach, Slack, SmartSheet, Lucidchart, Confluence, Jira - Performs Onboarding and Offboarding tasks on AD and Okta - Performs equipment orders/replacements. - Tracked customer interactions and insights in a predefined tracking system for continuous improvement. - Well experienced in Customer Service and Sales too Seeking a dedicated expert with meticulous attention to detail and superior problem-solving capabilities? I'm here to help. Contact me to start a successful partnership focused on technical excellence and client satisfaction.

I am a creative and experienced designer specializing in both graphic design and website development using WordPress. I have extensive expertise in WordPress builders, including Elementor, WPBakery, and Divi, which allows me to build professional, elegant, high-performing websites. My portfolio spans business websites, eCommerce platforms, portfolio sites, and blogs, all designed with SEO optimization, fast loading speeds, and mobile responsiveness in mind. On the graphic design side, I excel in creating standout logos and visuals using tools like Adobe Illustrator, Photoshop, InDesign, and Figma. I take a unique, research-driven approach to ensure that each project aligns with both client goals and current design trends. While I’m new to freelancing on Upwork, I bring years of professional experience and a proven track record of delivering high-quality results on time. Let’s collaborate to bring your vision to life, whether it's through sleek websites or eye-catching designs! Check out my work on cuatroz.com

I am Malaysia Chinese, experienced in IT helpdesk remote support specialist. Excellent communication skill, capable to speak english, mandarin and cantonese. Knows Canva, powerpoint, excel

I am interested in working with teams that promote learning while exploring new solutions via the newest tools, platforms and trends. I love understanding the best way to completely automate tasks with the help of technology and knowledge. I am interested in learning more on personal growth and business development. I strive to work efficiently, make the most of my time and sprinkle joy everywhere I am. I believe that providing value helps me live a full life, I see challenges as a way to design better solutions and I am open to be better every chance I get. I am excited to work with teams that solve bigger problems that can be beneficial to more people. SUMMARY OF QUALIFICATIONS ●Over 5 years of experience working directly with Founders and Owners of Companies (AI Company, eLearning, Personal growth, Start ups, Tech companies, Property Management) ●4 years working with Developers in testing Online Platforms, Mobile Applications and Saas ●More than a decade of of solid experience in Customer Experience, Customer Success and Accounts Management B2B and B2C, expertise in Managing Knowledge Base, Process improvement and Retention ●More than 5 years of experience handling Social Media Management and, Support for Webinars, and Online Meetings ●Extensive knowledge in CMS, SaaS for personal and professional use (Atlassian, Mobile Apps Slack, Intercom, Confluence, Google, MS Office, Canva, JIRA, Monday, Zendesk among others) ●4 years of combined solid technical support experience, financial accounts and Chargeback and Dispute management ●2.5 years of Onboarding and Process Trainer in a cross cultural support team including Learning and Development Curriculum design ●2 years Management and Training Experience (including reporting and providing solutions for Finance and Tech Departments, Quality and Risk Management, and system integration) ●1.5 year solid experience on Coaching, Training management, Customer Journey Mapping, (9 departments,) Group session and E-Learning based materials ●4 years in Leadership role for a Digital Marketing/E-learning company, and Start up Company ●Manager for Knowledge Base (Confluence/JIRA), Reviews and Complaints and handles Escalations for VIP clients ●Business Development Expert helping Service Related companies, in transitioning operations from manual operations to using Digital tools, and platforms by providing training and support (Companies include Professional Cleaning companies, Pest control Companies, Property managers, among others)

Hi. I'm working as Quality Analyst in BPO industry and have 10 years' experience. Below is part of my job scope: -coach agents on the importance of quality expectations and adhering to established standards. -participate in the training materials development and update. -cooperates with any audits or investigations. -identifies issues and/or potential improvements to the processes/operations. -determine the root cause for issues. -call and chat overflow handling. -perform language assessment to identify suitable candidates for helpdesk position. -help overflow when there’s short of agents on floor or when month end not hitting achieve SLA -script translation, IVR recording. On the side note, I really enjoy DIY handmade stuffs like making flower with pipe cleaners. Also, I enjoy cooking very much, especially egg, milk and gluten free meals, I find it really therapeutic.

I'm a service desk analyst, I have more than 10 years working experiences in information technology and customer service line. I do knows create website using HTML and CSS. I am familiar with Microsoft Office products. - I like to research and learn new technology such as Artificial Intelligence and Cloud Computing.