Hire the Best Order Processing Specialists
in Malaysia

Struggling to keep up with daily store management while trying to grow your business? I help e-commerce owners increase sales and reduce operational headaches by handling everything from product uploads to customer support, so they can focus on what matters most. Over the last decade, I’ve worked with over 50 e-commerce brands, ranging from startups to 8-figure enterprises, across dozens of industries. Some of these include fashion, beauty, manufacturing, supplements, electronics, and many more. Some of the recent businesses I have worked with are rawcreation.com, enchantihome.com, and bedquarter.ae. Furthermore, I have my own e-commerce store for my Cricket Equipment business named "A3 Sports" based in Malaysia. We are supplying high-quality cricket equipment throughout Malaysia and working to expand the business in all the Southeast Asian countries. Currently, we are generating yearly revenue over USD 125K solely from the Malaysian market and projecting to surpass USD 650K by the end of 2026, including the overseas market. I know how overwhelming it can be to juggle product listings, customer inquiries, order processing, and inventory management while trying to scale your business. That's why I specialize in becoming your reliable right hand. My approach is simple: I learn your business inside and out, then handle the day-to-day operations with the same care you would. Whether it's optimizing product titles for better visibility, managing customer support to maintain 5-star ratings, or ensuring orders flow smoothly from purchase to delivery, I've got you covered. I've helped e-commerce stores streamline their operations across platforms like Shopify, WooCommerce, Amazon, and eBay. From processing hundreds of orders weekly to managing customer inquiries that turn complaints into repeat customers, I handle it all with precision and speed. Clients say I'm incredibly reliable, proactive with updates, and always deliver ahead of deadlines. I believe in making your business run smoother, not adding more complexity to your day. I have over a decade of experience of working with over 50 e-commerce brands, ranging from startups to 8-figure enterprises, across dozens of industries. Some of these include fashion, beauty, manufacturing, supplements, electronics, and many more. If you're ready to have someone you can trust completely with your store operations, without missing deadlines or dropping the ball on customer service, let's chat. I'd love to learn more about your business and show you how I can help it thrive.

I am Malaysian professional with 20+ years of hands-on experience across, customer support, ecommerce operations, logistics, scheduling, coordinator, community management. Technical and Digital Skills: -Strong working knowledge of Excel, PowerPoint, and Google Sheets, ERP, SCM. CRM -Active and enjoy using AI tools for productivity, research and workflow optimization -Extremely tech-savvy with fast learning for new platforms, systems and software -Able to adapt quickly to CRM tools, internal dashboards and remote collaboration systems -Casual video editing and design Work Setup: -MacBook Pro M4 / ASUS Zenbook UX3405 -100 Mbps LAN connection -27 inch external monitor -Dedicated workdesk and room Work Style and Personality -Straight to the point. I value clarity and execution over unnecessary formalities -Creative problem solver with the ability to provide insights drawn from diverse industry experience -Highly loyal and stable, historically stayed with companies 5–9 years, demonstrating commitment and reliability 2 years of proven remote work experience, fully comfortable working across Asian, US, and European time zones. Prefer long term projects also comfortable for casual works.

About Me I bring a broad range of skills and a results-driven mindset to every project. Below are the key attributes that define my professional approach: • Excellent Communication Skills: Highly responsive and clear in conveying ideas. • Independent and Self-motivated: Low-maintenance, capable of working with minimal supervision. • Proactive Problem-Solver: Always seeking ways to improve processes and overcome challenges. • Resourceful and Adaptable: Able to pivot and find creative solutions to complex issues. • Passionate & Driven: Enthusiastic about my work with a "can-do" attitude. • Confident & Action-Oriented: Ready to take decisive steps towards achieving goals. • Detail-Oriented & Disciplined: Ensuring precision and quality in all tasks. • Effective Planner & Time Manager: Organized with excellent time-management skills. • Team-Oriented: Strong collaborator who works well in team environments. • Reliable: Dependable, and always follow through on commitments. Additionally, I work with a high-speed internet connection (800 Mbps) to ensure smooth, uninterrupted communication and task completion. _____________ Languages • Chinese: Native speaker; fluent in reading, speaking, listening, and writing. • English: Advanced proficiency (IELTS 6.0); fluent in reading, speaking, listening, and writing. • Cantonese: Fluent in reading and listening; conversational in speaking. ____________ Professional Experience Apparel Industry (1998-2008) Merchandiser & Coordinator Manager I worked across China, Vietnam, Singapore, Cambodia, and Malaysia in the apparel industry, managing projects in areas including costing, sample development, color approval, paper patterns, production, quality control, packaging, and shipment. My key responsibilities included: • Apparel Costing & Sample Development: Extensive experience in costing analysis and approval processes. • Production Oversight: Coordinating production schedules and ensuring quality control at every stage. • International Logistics: Managing shipments across multiple countries and regions. _________________ Full-time Freelancer (2012-Present) Over the past 12 years, I have worked on various projects across industries, including food, machine and equipment, hospitals, fast food franchises, e-commerce, and more. Below are the key areas of my freelance experience: _________________ Amazon Seller Support & Operations I have supported Amazon sellers by managing and optimizing their operations, handling everything from data analysis to customer service. Key tasks include: • Amazon COGS Data Analysis & Order Processing: o Analyzed and forecasted COGS data for optimal pricing and profitability. o Managed bulk order fulfillment and quota setting. o Negotiated prices with suppliers to optimize margins. • Amazon Inventory Management: o Conducted supplier and product research to identify the best inventory options. o Managed product listings, optimized SEO, and coordinated product images and photography. o Resolved stranded listings, optimized variations, and fixed listing errors. o Handled 3PL warehouse follow-ups and inventory management tasks. • Amazon Customer Service & Case Resolution: o Expert in handling FBA customer messages and issues. o Managed FBA open cases, resolved feedback issues, and ensured timely responses to inquiries. o Specialized in bad feedback removal and trademark checking. • Amazon Shipment Coordination & Freight Management: o Managed end-to-end shipment logistics, including freight follow-ups and documentation (BOL, invoices, packing lists, HTS codes, etc.). o Helped arrange 1535 containers in 2021 for shipments from China to the USA (Long Beach, LA, Seattle, Tacoma), Canada, Germany, and the UK. o Facilitated drop-shipment orders and coordinated shipment information with forwarders, suppliers, and clients. • FBA Reconciliation & Cost Recovery: o Reconciled FBA shipments, identifying discrepancies and filing reimbursement claims. o Successfully secured $9,362,790 in reimbursements for a client over six years, with a 90% success rate in claims. _____________ Key Achievements: • Saved over $150,000 in shipment costs for clients over the last three years through strategic planning and freight negotiation. • Optimized COGS and order fulfillment to maximize profitability for multiple Amazon sellers. • Streamlined Amazon inventory and customer service processes, improving response times and customer satisfaction. _____________ Tools & Platforms Expertise: • Google Sheets & Microsoft Office: Advanced proficiency in data analysis and reporting. • Project Management Tools: Asana, Slack, Discord, Trello, Skype, Zoom, Loom. • Amazon Seller Tools: Reprice Express, Jungle Scout, Helium 10, Keepa. • E-commerce Platforms: Amazon Seller Central, FBA Management. _____________ I am committed to delivering exceptional results by optimizing business operations, improving efficiency, and achieving tangible outcomes for your company. Let’s work together to achieve the goals.

I’m an experienced Operations, Finance & HR professional with a strong background in data management, administration, and business support. Over the years, I’ve handled a wide range of tasks including data entry, document organization, report preparation, financial tracking, and HR coordination. I’m highly skilled in Microsoft Excel, Google Sheets, and document management, ensuring that every task is completed accurately, on time, and with attention to detail. My background in Chemistry has strengthened my analytical and problem-solving skills — helping me approach every project with precision and structure. Whether it’s organizing data, processing reports, or supporting daily business operations, I take pride in delivering clear, reliable, and professional work that helps clients stay efficient and focused on their goals.

🌟 My Core TikTok Shop Services: ✅ TikTok Shop Setup & Shopify/Amazon Integration Complete setup from scratch or full optimization. I integrate TikTok Shop with Shopify or Amazon for smooth automation and efficient operations. ✅ Professional Shop Design I create clean, attractive, and easy-to-navigate shop layouts that improve customer experience and increase repeat purchases. ✅ SEO-Optimized Product Listings I write compelling, keyword-rich titles and descriptions with high-quality visuals to improve visibility and conversions. ✅ Advanced Product Optimization Strategic keyword placement, competitive pricing, and enhanced creatives to improve ranking and maximize sales potential. ✅ Live Shopping & Shoppable Video Strategy Convert viewers into buyers through live events and engaging short-form video strategies designed for higher engagement and sales. ✅ TikTok Shop Affiliate Program Management Setup and manage both open and targeted affiliate programs. I recruit the right influencers and track performance for maximum ROI. ✅ Promotions & Flash Sale Campaigns Plan and execute limited-time offers to create urgency, increase traffic, and boost revenue quickly. ✅ High-ROI TikTok Ads (Including GMV Max Strategy) Create, manage, and optimize TikTok ad campaigns targeting the right audience to generate strong returns on ad spend. ✅ Account Health & Violation Management Monitor policy compliance, resolve violations, handle appeals, and maintain strong account health. 🔥 Complete A–Z TikTok Shop Management Includes: ★ Full TikTok Shop Management ★ Product Listing & Optimization ★ Shopify/Amazon Integration ★ Affiliate Marketing Management ★ Influencer Research & Outreach ★ Long-Term Collaboration Management ★ Customer Support Handling ★ TikTok Shop Ads Management ★ Violation Removal & Prevention If your TikTok Shop sales have slowed down or you're not seeing expected growth, I provide practical, result-driven strategies to revive and scale your store for long-term success. ★ Influencer Research & Outreach ★ Email Marketing Campaigns ★ TikToker List Building ★ Lead Generation ★ LinkedIn & YouTube Research ★ Contact Information Research ★ Internet Research & Data Collection ★ Virtual Assistance Tasks ★ Excel & Word Data Entry I believe in delivering real results through consistency, strategy, and hard work — not just promises.

Top Rated eCommerce specialist with 10+ years of experience managing Shopify, Amazon, eBay, Etsy, Noon, Lazada, and Zalora stores. I help online sellers grow revenue through optimised product listings, SEO-driven content, PPC management, and end-to-end store operations. Trusted by clients across the US, UK, and Middle East with a consistently high Job Success Score and a strong track record of long-term client relationships on Upwork. WHAT I CAN DO FOR YOUR BUSINESS - Shopify Store Management: store setup, theme customisation, product uploads, collections, and ongoing maintenance - Amazon and eBay Listings: keyword-optimised titles, bullet points, descriptions, A+ content, and backend search terms - Product Research: winning product identification for dropshipping and private label using tools like Helium 10 and Jungle Scout - Amazon PPC: campaign setup, optimisation, and ongoing bid management to maximise ROI - Multi-Platform Management: Noon, Lazada, Zalora, Etsy, Walmart - listings, inventory, and order management - SEO and Keyword Research: on-page optimisation for eCommerce platforms to drive organic traffic - Customer Support and Order Processing: responsive, professional handling of queries, returns, and escalations - Virtual Assistance: day-to-day operational support so you can focus on growing your business WHY CLIENTS KEEP COMING BACK I deliver results quickly, communicate clearly, and treat every client's business as if it were my own. Whether you need a one-time project or ongoing support, I adapt to your workflow and time zone with no fuss. If you are looking for a reliable, experienced eCommerce professional who gets things done, let us talk.