Hire the Best Order Processing Specialists
in Malaysia

Hi all. I’m currently an operational excellence specialist working in a MNC and who do product sourcing from China suppliers as a freelance job. Is your online store growing faster than you can keep up with? I provide comprehensive operational support for scaling e-commerce brands. From updating product listings to resolving customer complaints, I keep your digital storefront running seamlessly. Areas of Expertise: -Store Management: Uploading new products, writing descriptions, and adjusting inventory counts. -Customer Service: Resolving shipping delays, managing refunds, and answering product queries. -Order Processing: Tracking fulfillments and coordinating with suppliers or dropshippers.

What you can expect from me? • In handling complex customer issues and promoting positive experiences. • Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. • Skilled in coordinating documentation and handling payments. • Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. • Motivated to learn, grow and excel in customer service. • Proven history of increasing productivity and customer satisfaction with great customer service skills. • Committed to best-in-class customer service and maintaining professionalism. AREAS OF PROFICIENCY: - Email Support - Customer Support - Chat Support - Websites management - Scheduling email campaigns - Order and refund processing Experience: Freshdesk Zendesk CRM Slack Magento Basecamp Klaviyo Trello Optinly Wisernotify Zoho

I am Malaysian professional with 20+ years of hands-on experience across, customer support, ecommerce operations, logistics, scheduling, coordinator, community management. Technical and Digital Skills: -Strong working knowledge of Excel, PowerPoint, and Google Sheets, ERP, SCM. CRM -Active and enjoy using AI tools for productivity, research and workflow optimization -Extremely tech-savvy with fast learning for new platforms, systems and software -Able to adapt quickly to CRM tools, internal dashboards and remote collaboration systems -Casual video editing and design Work Setup: -MacBook Pro M4 / ASUS Zenbook UX3405 -100 Mbps LAN connection -27 inch external monitor -Dedicated workdesk and room Work Style and Personality -Straight to the point. I value clarity and execution over unnecessary formalities -Creative problem solver with the ability to provide insights drawn from diverse industry experience -Highly loyal and stable, historically stayed with companies 5–9 years, demonstrating commitment and reliability 2 years of proven remote work experience, fully comfortable working across Asian, US, and European time zones. Prefer long term projects also comfortable for casual works.

An Upwork Top Rated Plus specialist with over 21,000 tracked hours and 10+ years of hands-on experience, I help eCommerce brands launch, manage, and scale their daily operations. I bridge the gap between technical web development (Liquid, HTML, CSS) and seamless operational execution, allowing store owners to step away from daily logistics and focus entirely on growth. Throughout my career, I have supported high-revenue online businesses across the health & wellness, supplements, fashion, beauty, and retail industries. I provide reliable, comprehensive support to keep operations organized, efficient, and customer-focused. My expertise includes: ***eCommerce Store Management Shopify store management and daily administration Product uploads, edits, collections, categories, and catalogue management Product descriptions, images, pricing, variants, and SEO optimisation Website content updates and store maintenance Promotion setup and discount management ***Marketplace Management Amazon Seller Central management eBay store management Lazada/Shopee Store management Product listing creation and optimisation Inventory updates and stock monitoring Order processing and fulfilment coordination Marketplace customer support Managing product variations and catalogue data ***Operations & Inventory Management Stock tracking and inventory updates Managing low-stock and out-of-stock products Working with suppliers and fulfilment partners 3PL coordination and order fulfilment workflows Creating reports and maintaining product databases Improving daily operational processes ***Customer Support & Customer Success Managing customer enquiries professionally Order issue resolution Returns, refunds, and replacements Building positive customer relationships Supporting customer retention ***Email Marketing & Promotions Klaviyo campaign setup and management Promotional email campaigns Seasonal campaigns and product launches Customer segmentation and campaign planning Supporting eCommerce growth activities ***Tools & Platforms I Work With Shopify Amazon Seller Central eBay WooCommerce Klaviyo Google Merchant Center Meta Commerce Manager Canva CapCut Microsoft Excel / Google Sheets Various inventory and order management systems Why clients choose me: ✓ 10+ years of eCommerce experience ✓ Experienced working with international brands and marketplaces ✓ Detail-oriented and organised approach ✓ Strong understanding of online store operations ✓ Reliable long-term support partner ✓ Able to manage tasks independently with minimal supervision Whether you need help managing your Shopify store, improving marketplace operations, keeping inventory organised, supporting customers, or handling daily eCommerce tasks — I can help you keep your business running smoothly. I am available for ongoing eCommerce support and long-term partnerships.

12+ years of proven eCommerce expertise and 4+ years scaling TikTok Shop brands. $5M+ in TikTok Shop GMV generated. Data-driven growth strategies, conversion-focused execution, and end-to-end TikTok Shop management. From product launches and affiliate programs to paid ads and creator collaborations, I help brands turn TikTok Shop into a predictable revenue channel with measurable ROI. 🌟 My Core TikTok Shop Services: ✅ TikTok Shop Setup & Shopify/Amazon Integration Complete setup from scratch or full optimization. I integrate TikTok Shop with Shopify or Amazon for smooth automation and efficient operations. ✅ Professional Shop Design I create clean, attractive, and easy-to-navigate shop layouts that improve customer experience and increase repeat purchases. ✅ SEO-Optimized Product Listings I write compelling, keyword-rich titles and descriptions with high-quality visuals to improve visibility and conversions. ✅ Advanced Product Optimization Strategic keyword placement, competitive pricing, and enhanced creatives to improve ranking and maximize sales potential. ✅ Live Shopping & Shoppable Video Strategy Convert viewers into buyers through live events and engaging short-form video strategies designed for higher engagement and sales. ✅ TikTok Shop Affiliate Program Management Setup and manage both open and targeted affiliate programs. I recruit the right influencers and track performance for maximum ROI. ✅ Promotions & Flash Sale Campaigns Plan and execute limited-time offers to create urgency, increase traffic, and boost revenue quickly. ✅ High-ROI TikTok Ads (Including GMV Max Strategy) Create, manage, and optimize TikTok ad campaigns targeting the right audience to generate strong returns on ad spend. ✅ Account Health & Violation Management Monitor policy compliance, resolve violations, handle appeals, and maintain strong account health. 🔥 Complete A–Z TikTok Shop Management Includes: ★ Full TikTok Shop Management ★ Product Listing & Optimization ★ Shopify/Amazon Integration ★ Affiliate Marketing Management ★ Influencer Research & Outreach ★ Long-Term Collaboration Management ★ Customer Support Handling ★ TikTok Shop Ads Management ★ Violation Removal & Prevention If your TikTok Shop sales have slowed down or you're not seeing expected growth, I provide practical, result-driven strategies to revive and scale your store for long-term success. ★ Influencer Research & Outreach ★ Email Marketing Campaigns ★ TikToker List Building ★ Lead Generation ★ LinkedIn & YouTube Research ★ Contact Information Research ★ Internet Research & Data Collection ★ Virtual Assistance Tasks ★ Excel & Word Data Entry I believe in delivering real results through consistency, strategy, and hard work — not just promises.

Hello! I'm Charlene, a seasoned logistics and supply chain management professional with a wealth of experience in orchestrating intricate operations to perfection. From stock management to overseeing international shipments, my track record speaks volumes about my dedication to excellence and efficiency. 🔍 What Sets Me Apart: In my journey, I've mastered the art of ensuring seamless logistics operations through meticulous planning and execution. My expertise spans managing stock and logistics functions, overseeing container planning, and maintaining order lists with unparalleled precision. 💼 Key Highlights of My Expertise: • SAP System Mastery: I excel in keeping systems updated and ensuring smooth operations, providing invaluable support to colleagues and stakeholders. • Strategic Cost Management: My proactive approach to monitoring and controlling logistics costs has consistently contributed to the bottom line, saving resources without compromising quality. • SOP Implementation: I initiated and implemented Standard Operating Procedures (SOPs) to enhance operational efficiency and foster a culture of consistency within the organization. • International Trade Navigation: Specializing in import and export logistics, I navigate the complexities of international trade with ease, ensuring compliance and optimizing processes for maximum efficiency. 🌐 My Offerings: As your logistics and supply chain management partner, I offer a comprehensive suite of services, including: Efficient management of overseas product claims, returns, and complaints. Seamless coordination with internal teams, external partners, and stakeholders to enhance processes and ensure compliance. Expertise in import and export logistics, meticulously managing preparations, arrangements, and documentation to uphold quality standards. 🎯 Let's Collaborate: Are you ready to revolutionize your logistics and supply chain operations? Partner with me to unlock the full potential of your endeavors. Together, we'll streamline processes, foster efficiency, and propel your business towards unparalleled success.