Hire the Best PayLease Specialists

If Your Customers Matter to You, Then Who Handles Them Matters Even More. Most businesses lose clients not because their product is bad, but because their customer experience is inconsistent, slow, or poorly managed. I’m a Customer Service & Client Experience Specialist with over 12 years of experience helping businesses improve response time, increase retention, recover dissatisfied customers, and turn inquiries into loyal, paying clients. I don’t just “reply to messages.” I build systems that improve customer satisfaction and drive revenue. When you hire a Customer Service Representative, you need someone who will: - Respond quickly and professionally - Represent your brand with confidence - Manage your CRM without supervision -Track conversations and follow-ups properly - De-escalate complaints without losing customers - Support sales and convert warm leads - Keep your pipeline organized - Deliver measurable results That’s exactly what I do. Here is how I will support Your business Here’s how I approach every role: ✔ Customer Support & Retention ✔ Handle email, chat, and phone support with empathy and efficiency ✔ Resolve complaints before they escalate ✔ Follow structured follow-up systems to reduce churn ✔ Maintain detailed records of all interactions ✔ CRM & Pipeline Management ✔ Update and manage CRM systems daily ✔ Track leads and automate follow-ups ✔ Monitor KPIs and generate performance reports ✔ Improve customer journey workflows ✔ Sales & Lead Conversion Support ✔ Qualify inbound leads ✔ Nurture prospects through structured communication ✔ Cross-sell and upsell where appropriate ✔ Recover dormant or inactive accounts ✔ Team & Process Improvement ✔ Supervise and support junior agents (if required) ✔ Create SOPs for consistent service delivery ✔ Improve response templates and workflows 🛠 Tools & Platforms I’m Proficient In; - CRM Systems (HubSpot, Zoho, Salesforce, and similar platforms) - Zen-desk - Freshdesk - Intercom - Slack - Trello / Asana - Google Workspace - Microsoft Office Suite - Email management systems - Sales tracking dashboards I adapt quickly to new systems and workflows. Proven Results & Achievements - Improved customer conversion rates through structured CRM follow-ups - Successfully reactivated dormant client accounts - Led sales and customer service teams to consistently meet weekly targets - Increased customer satisfaction through proactive communication - Managed high-value clients and reduced payment defaults through strategic follow-ups I treat your customers like they are my own. If you're looking for someone who can improve your customer experience, protect your brand reputation, and contribute to revenue growth, I’m ready to get started.

Hi! I’m Kathleen Gutierrez, a dedicated Dispute Manager and Client Account Specialist with over 5 years of experience handling e-commerce, customer service, and financial support operations. I currently manage dispute cases across Shopify, PayPal, Klarna, Airwallex, Stripe, and other payment platforms, ensuring that every issue is resolved quickly, accurately, and in line with company policy. My role involves investigating chargebacks, coordinating with payment providers, and maintaining clear communication with both customers and internal teams — all while protecting brand reputation and customer satisfaction. Before specializing in dispute management, I worked in client account management, operations, and recruitment, supporting teams of up to 270 employees in the U.S. across industries such as food, hospitality, and healthcare. My experience has equipped me with excellent communication, problem-solving, and coordination skills that help me thrive in fast-paced, detail-oriented environments. Core Skills & Strengths: Dispute & Chargeback Management (Shopify, PayPal, Klarna, Stripe, Airwallex) Client & Account Relationship Management Recruitment and Operations Support CRM Tools, G-Suite, and Email Management Excellent Communication, Negotiation & Critical Thinking Skills I take pride in providing efficient, organized, and trustworthy service — ensuring smooth operations for my clients while maintaining professionalism in every interaction. Let’s connect! I’d love to help your business handle disputes, support customers, or manage operations with accuracy and care.

Here are the key skills I offer: - Onboarding management - E-commerce - Logistics - Exceptional customer service that resonates with clients - Outstanding communication abilities to foster strong relationships - Proven ability to meet deadlines consistently - Rapid learner capable of mastering new concepts swiftly - Effective multi-tasker who thrives in dynamic environments - Flexibility in work schedules to accommodate varying demands - Comprehensive knowledge in Timekeeping, Payroll, Reporting, and HR processes I am proficient in a wide range of tools, including: - CRM systems like Salesforce and Freshdesk - Data Entry capabilities using Excel and Google Sheets - Microsoft software for comprehensive administrative support - Communication platforms such as Slack and Zoom - Social media channels including Facebook, Instagram, LinkedIn, X, and TikTok - Travel booking expertise for seamless ticketing and tours - Email marketing strategies to enhance outreach and engagement - Administrative tasks and back office support - WorkForceNow to streamline operational processes

Administrative & Operations Support | HR & Recruitment Coordination | Spreadsheet Automation | Virtual Assistant Behind every organized business is a reliable support system—and that's where I come in. For over 6 years, I've helped businesses manage the administrative and operational details that keep teams productive and processes running smoothly. From coordinating hiring activities and onboarding new employees to maintaining accurate records, managing databases, and creating reporting systems, I provide the support that allows business owners and teams to focus on higher-priority work. My experience spans recruitment administration, HR operations, virtual assistance, workflow coordination, and spreadsheet development. I enjoy turning disorganized information into structured systems that are easy to manage, track, and maintain. What sets me apart is my ability to combine administrative support with process improvement. I don't just handle tasks—I look for ways to simplify workflows, improve reporting, and create solutions that save time. 🔧 What can I help you with: 📌 Administrative Support • Calendar and meeting coordination • Email and document management • Data entry and database maintenance • Internet research and information gathering • Process documentation and reporting 📌 HR & Recruitment Support • Interview scheduling and coordination • Candidate tracking and ATS management • Onboarding administration • Employee records management • Recruitment reporting and documentation 📌 Spreadsheet & Process Solutions • Excel and Google Sheets management • Automated trackers and reporting tools • Payroll and attendance monitoring • Formula development and troubleshooting • Data organization and validation • Workflow and reporting improvements 📌 Tools & Systems Expertise Communication & Collaboration • Google Workspace • Slack • Zoom • Microsoft Teams • Dropbox Administrative & Productivity Tools • Microsoft Word • Microsoft Excel • Microsoft PowerPoint • Outlook • SharePoint • OneDrive • Canva • Calendly CRM, ATS & HR Systems • Workday • Bullhorn • Avature • PageUp • Pipedrive • Zoho • ServiceNow Business & Finance Tools • QuickBooks • Rent Manager Throughout my career, I've supported global teams, recruiters, hiring managers, and business leaders by providing dependable administrative and operational assistance. I take pride in being proactive, detail-oriented, and committed to delivering work that is accurate, organized, and completed on time. 📩 I'd love the opportunity to learn more about your business and explore how my skills can help support your team and daily operations.

With over 10 years of experience in customer support (more than 7 of those in a high-volume call center environment) I bring a proven track record in customer retention, conflict resolution, fraud analysis, and optimizing support workflows. My career began in the BPO industry, where I served as a Customer Service and Technical Support Representative for leading U.S. and Australian companies. These roles helped me develop strong communication, critical thinking, and problem-solving skills. Throughout my career, I’ve handled customer concerns across various platforms, resolved disputes such as PayPal claims, processed refunds, and coordinated with logistics partners to resolve delivery issues—all while maintaining a high standard of customer satisfaction. I take pride in delivering consistent, high-quality service that not only supports company goals but also fosters long-term client loyalty. Committed to continuous improvement and teamwork, I strive to contribute meaningfully to every organization I join.

🔍 Actively Seeking New Projects as a Talent Acquisition, Onboarding, HR/Admin Professional and as an Executive or Administrative Assistant! With 16+ years of experience in Human Resources and executive-level administrative support, I help businesses attract top talent, deliver seamless onboarding experiences, and optimize day-to-day operations. 🔹 What I Offer: 🧑‍💼 Full-cycle recruitment across technical, administrative, finance, and executive roles 🤝 Executive & C-suite administrative support 🚀 End-to-end employee onboarding, ensuring a smooth transition, compliance, and an exceptional new hire experience 🧠 Proficient in HR platforms including Salesforce, Bullhorn, and IBM BrassRing 📋 Experienced with project management tools such as Asana, Basecamp, Trello, and more 🔹 Core Strengths: 🎯 Sourcing and hiring top-tier talent across diverse industries 🌟 Creating engaging onboarding experiences that set new hires up for success from day one 🗂️ Managing calendars, workflows, and stakeholder communications with precision ⚙️ Developing and optimizing SOPs, HR processes, and operational workflows I'm passionate about helping organizations build high-performing teams while creating a positive experience for both candidates and new hires. Let's connect and discuss how I can add value to your team! 💬✨