Hire the Best ServiceChannel Specialists

I'm a ServiceNow Developer with strong hands-on experience implementing various modules and building custom applications. CSA, CAD, and CIS-Discovery certified with many micro certificates as well. I've been involved in complete ServiceNow project lifecycles, from initial requirements through to successful delivery. I have worked closely with international clients across different regions and time zones. I will provide services in the following areas related to ServiceNow (but not limited to). I can create new modules and provide support to an existing system. JavaScript Scripting Client Scripts and UI Policies UI Actions Business Rules Script Includes and GlideAjax Service Catalogs and Record Producers SLAs Access Control List (ACLs) Import Sets and Data Import Notifications and mail scripts Dashboard and Reporting Portal Development and Customizations (Widgets, Pages) Incident, Problem, Knowledge, and Change Management HRSD (HR Cases, Tasks, and lifecycle events) REST APIs (Outbound & Inbound) Chat Bot / Virtual Agent App Engine Studio Teams, Slack, JIRA Integration

I specialize in VoIP solutions with a focus on RingCentral (EX & CX) and Zoom (Phone & CC) project implementation and ongoing support. As a subject matter expert in the field, I work with businesses of all sizes to streamline communication systems, resolve complex technical challenges, and deliver seamless transitions to cloud-based telephony. Here's what you can expect when working with me: Deep Roots in VoIP: I'm not just certified; I'm passionate about what I do. With experience in RingCentral, Avaya, Zoom and Vonage, I'm well-versed in the intricacies of these platforms both in its UCaaS and CCaaS versions. Your Time Matters: I understand that every second counts in your business. That's why you can rely on me for prompt responses and effective solutions. Who I Serve: From small startups to large enterprises, I've had the privilege of assisting businesses of all sizes. My expertise spans various industries, including law firms, universities, fitness, and finance, to name a few. Here is a list of the most common tasks I perform within a VoIP platform: Call queues / Auto Attendant - IVR Call Forwarding / Call Routing Voicemail Setup / Custom Answering Rules Porting / User setup / Limited extensions SMS Automation** (10DLC) Multi Site Call logging expert / Audit trail Announcement / Audio greetings - Voice over Desk Phone Provisioning I'm here, ready to be your partner in enhancing your communication systems. Reach out to me here on Upwork and let's start a conversation, looking forward to understanding your unique needs and finding the perfect solution for you!

Your most difficult customer can become your most loyal brand evangelist if handled the right way. I make that happen. I help founders, eCommerce brands, SaaS teams, real estate businesses, and growing startups deliver fast, reliable, and human-centered customer support that keeps customers coming back. If you’re dealing with slow responses, unresolved tickets, or overwhelmed support systems, I step in to restore structure, speed, and satisfaction. I approach every interaction with clarity, empathy, and a problem-solving mindset, ensuring your customers feel heard, valued, and confident in your brand. Whether it’s a simple inquiry or a frustrated complaint, I turn conversations into positive experiences that strengthen loyalty and retention. For 5+ years, I worked directly in high-pressure customer service environments where every day involved real complaints, heavy customer traffic, and urgent problem-solving. That experience trained me to stay calm under pressure, respond with empathy, and protect brand reputation even in difficult situations. I learned how to turn unhappy customers into returning customers through clear communication and consistent follow-through. Now working fully remotely, I combine structured workflows, proven support systems, and modern tools to help businesses run smooth, organized, and scalable customer operations without chaos. Top Achievements: • Resolved 80% of customer complaints independently with full ownership and accountability • Managed 100+ high priority VIP client accounts at once with zero missed follow-ups • Set up a full helpdesk system from scratch, cutting onboarding time by 50% • Reduced repetitive support workload by 40% using canned responses and chatbot automation • Built a knowledge base that reduced incoming tickets by 30% through self-service • Cut average ticket response time from 24 hours to under 3 hours through helpdesk optimization • Maintained a 100% response rate across live chat and email during peak periods while meeting SLA targets • Reduced customer churn by 40% through proactive follow-up and retention efforts • Managed and updated a CRM pipeline of 200+ active leads with zero data loss or missed follow-ups Here’s What Clients Hire Me For: • Live chat, email, and ticket support with fast response times • Customer complaint resolution and conflict de-escalation • Helpdesk setup, optimization, and full system management • Creation of canned responses and automated workflows • Knowledge base writing and maintenance • Order issues, refunds, and exchange handling • CRM pipeline management and accurate customer tracking • Virtual Assistant services including inbox management, scheduling, and data entry • Administrative support and workflow organization for busy founders and remote teams • Customer onboarding support and follow-up communication management Tools I Use To Work Efficiently: Zendesk, Freshdesk, Salesforce, HubSpot, Pipedrive, Gorgias, Zoho CRM, Zoho Desk, Intercom, and OnePage CRM. I also use Google Workspace, Slack, Trello, and Asana to stay organized, communicate clearly, and deliver work on time. Certifications: • Conflict Management & De-escalation in Customer Service • Customer Relationship Management (CRM) 5.0 I don’t just manage tickets, I help you build a support system that works even as your business grows. If you’re ready to improve your customer experience and keep more customers loyal to your brand, send me a message or invite me to your job today.

Shared Support Center Manager - 24/7 IT Infrastructure Monitoring - 24/7/365 Shared Service Desk support - Microsoft365 Support Services - Managed Desktop Services - Server infrastructure management - Application Operation services - Supporting of Network infrastructure - Optimizing and reporting Good knowledge and everyday hands-on experience of JIRA, Confluence, Nagios, Cacti, Pingdom, N-Central, OMS, Azure, Microsoft 365, Continuum, Zoho, Kayako, Connectwise.

Results-driven Operations Specialist with extensive experience managing high-volume, SLA-driven workflows in fast-paced remote environments, handling 60–80+ daily transactions across SaaS, insurance, EDI, and customer operations. Skilled in dispatch-style coordination, scheduling, escalation management, billing support, and cross-functional communication while maintaining accuracy, urgency, and exceptional customer service. Proficient with Salesforce, Zendesk, ServiceNow, VoIP systems, and operational workflow platforms, with logistics training in freight dispatch, route coordination, load management, and transportation workflows, including familiarity with RouteGenie, DAT, and Truckstop. Highly organized, dependable, and capable of independently managing time-sensitive operations, customer communication, scheduling, and operational problem-solving in remote U.S.-based environments.

I build the systems that stop your team from doing work that shouldn't require a human. Most of the clients I work with come in with the same problem. Their support inbox is a mess, their CRM data is unreliable, and their team is spending hours every week on follow-ups, ticket sorting, and manual data entry that could be eliminated in a single afternoon with the right automation. My job is to find exactly where your operation is leaking time - then build the support system or automation workflow that plugs it. WHAT I DO Customer Support Operations Managing support at scale without the chaos. I handle email, chat, and ticket queues using Zendesk, Freshdesk, and HubSpot - and I do not just respond to tickets, I build the structure around them. Macros, tags, routing rules, SLA tracking, and escalation logic so your support runs consistently whether you have 10 tickets a day or 500. Workflow Automation & Tool Integration Connecting your tools so data moves without anyone copy-pasting it. CRM cleanup and pipeline setup in HubSpot or Zendesk. Multi-step automations in n8n, Make, and Zapier that handle lead routing, onboarding sequences, email follow-ups, and internal notifications. If your team is manually moving information between tools, that is the first thing I fix. AI-Powered Workflows Building AI into your support and operations where it actually saves time. Automated email classification and response drafting. AI-assisted ticket routing. Smart workflows that reduce first-response time without removing the human touch your customers expect. Virtual Assistance & CRM Management Inbox management, onboarding coordination, contact record cleanup, and client communication - handled with the same systems thinking I bring to automation work. Nothing falls through the cracks. TOOLKIT Support Platforms: Zendesk, HubSpot, Freshdesk , Intercom, Gorgias Automation: n8n, Make, Zapier Productivity: Notion, Slack, Google Workspace, Shopify, Monday AI Tools: OpenAI, Claude INDUSTRIES SaaS, eCommerce, Retail, Transportation, Cleaning Services, BPO If your support is reactive, your tools are disconnected, or your team is buried in manual work - send me a message describing what the process looks like today. I will tell you exactly what I would fix and how.