Hire the Best ServiceChannel Specialists

I help startups, SaaS companies, and growing businesses build scalable web applications, AI-powered products, custom CRM/ERP systems, workflow automation platforms, and business-critical software. With 12+ years of experience, I have successfully delivered solutions for clients across the US, UK, Europe, Israel, and the Middle East, helping businesses streamline operations, automate workflows, and scale their products. What I Can Help You Build • SaaS Platforms & Subscription Products • Custom CRM & ERP Systems • AI-Powered Applications & Automation • Internal Business Tools & Operations Platforms • Analytics Dashboards & Reporting Systems • Marketplace & Multi-Vendor Platforms • API Development & Third-Party Integrations • Enterprise Web Applications AI & Automation Expertise I actively leverage modern AI technologies and development tools including OpenAI, Claude, Cursor, and GitHub Copilot to accelerate development while maintaining clean architecture and scalability. Experience includes • AI Chatbots & Virtual Assistants • RAG-Based Knowledge Systems • AI-Powered Search & Document Intelligence • Workflow Automation Solutions • Intelligent CRM & ERP Features • AI Reporting & Analytics Platforms Technical Expertise Frontend React.js, Next.js, TypeScript, JavaScript, Angular, HTML5, CSS3, Bootstrap, Tailwind CSS Backend Python, Django, FastAPI, Node.js, NestJS, Express.js, Laravel, REST APIs, GraphQL Databases PostgreSQL, MySQL, MongoDB, SQL Server Cloud & DevOps AWS, Azure, Docker, Kubernetes, CI/CD Pipelines, GitHub Actions, GitLab CI/CD Integrations Stripe, QuickBooks, Xero, Twilio, Amazon APIs, Payment Gateways, Third-Party SaaS APIs Industries Served • SaaS & Technology • Healthcare & Telemedicine • Real Estate & Property Management • Recruitment & HR Platforms • Insurance & Financial Services • eCommerce & Marketplaces • Logistics & Operations • Education & Learning Platforms Why Clients Work With Me • Strong understanding of business requirements and product strategy • Clean, scalable, and maintainable architecture • Excellent communication and project ownership • Experience with both startups and enterprise products • Long-term development and support mindset • Reliable delivery and proactive problem-solving Whether you need to build a product from scratch, modernize an existing platform, add AI capabilities, improve scalability, or extend your development team, I can help transform your ideas into reliable, production-ready software. Let's discuss your project and find the best approach to achieve your goals.

I help businesses build, optimize, and manage enterprise-grade contact center solutions using RingCentral and NICE CXone. With 8,000+ hours worked and $100K+ earned on Upwork, I specialize in designing reliable IVR systems, intelligent call flows, routing logic, and customer support automation for both small businesses and large enterprises. What I Can Help You With: ✔ RingCentral UCaaS & CCaaS setup and administration ✔ NICE CXone / InContact development and support ✔ IVR and call flow design ✔ Studio scripting and automation ✔ Omnichannel customer support solutions ✔ API integrations and workflow automation ✔ Technical troubleshooting and platform support ✔ Contact center optimization and reporting ✔ Post-implementation support, maintenance, and system optimization Why Clients Work With Me: ✔ Certified and experienced contact center engineer ✔ Strong communication and project ownership ✔ Fast problem-solving and reliable delivery ✔ Able to manage projects from planning to deployment ✔ Ongoing support available after implementation I focus on building scalable, user-friendly customer experience solutions that improve efficiency and customer satisfaction. Let’s discuss how I can help your business.

Customer Success Manager | SaaS Onboarding Expert | Churn Reduction & Retention Specialist SaaS companies lose 20–40% of new users in the first 90 days, rarely because the product is bad, but because customer onboarding is broken. I fix that. I help SaaS founders, customer success teams, and product leaders build high-impact customer success strategies, streamline end-to-end user onboarding, cut early churn, and boost long-term customer retention, turning new sign-ups into loyal, renewing, and expanding customers before they ever consider canceling. I also deliver responsive, empathetic customer support that builds trust and keeps users engaged at every journey stage. 🎯 What I Deliver for Your Business: ✓ Structured step-by-step SaaS onboarding flows that drive fast activation and first value. ✓ Proactive churn prevention reaching at-risk accounts early, before cancellations happen ✓ Fast, resolution-focused customer support that eliminates blockers and builds product confidence ✓ Scalable Customer Success processes, playbooks, and documentation so nothing falls through the cracks ✓ Your Customer Success processes get documented, so nothing falls through the cracks ✓ Power user development: turning Confused users into advocates who renew, expand, and refer others. As a results-driven Customer Success Manager focused on SaaS customer lifecycle management, churn reduction, and retention, I bring clear structure, proactive urgency, and a customer-first mindset to every account I manage. 🛠️ Tools I Use Daily (Zero Ramp-Up Time): ✅ Intercom ✅ HubSpot ✅ Zendesk ✅ Freshdesk and Freshworks ✅ Gorgias, and ✅ Zoho CRM My background includes managing high volumes of client portfolios under strict SLAs and high-stakes targets — where delayed response or missed follow-up directly impacted revenue. I bring that same discipline, ownership, and speed to your customer success operations from day one. I treat your customers exactly like my own — this approach is reflected in my 100% Job Success Score across all completed contracts. If you’re looking for a strategic SaaS Customer Success Manager who will protect your revenue, grow your user base, and genuinely care about your customers’ success — let’s connect.

I believe in providing the kind of support that's so good your customers will tell their friends about it--and providing you the tools you need to make this happen. Looking for assistance in getting your help desk, CRM, or sales software configured from A-to-Z? I'm here for you and your business! I have more than 10 years of experience implementing customer service software for projects large and small--including for teams using phone, email, social media platforms, and chat. In addition, I believe customers judge us not on the mistakes we make, but on the type of resolution we provide for them. Often times, how we fix a customer's problem is an opportunity to gain their trust for life. I love digging into an existing implementation and looking for ways your team can be more efficient while still keeping personal touches. I excel at automation and workflow configurations and improvements. I have expertise in all major customer service systems, including Gorgias, Hubspot Service Hub, Freshdesk, Intercom, Zendesk, Front, eDesk, Zoho, Helpscout, WordPress, Podio, Pylon, and more. I also specialize in channels like Slack Connect, LinkedIn messaging, Instagram and Facebook messages, SMS, phone, voice, and more. I am also an expert at sales CRMs, including Pipedrive, HubSpot Sales Hub, Freshsales, Zendesk Sell and Zendesk Sales Suite, Salesmate, and more. Additionally, I have expert-level experience in implementations of Shopify, ShipStation, ReCharge Apps, Bold Subscriptions, ClickUp, Asana, Google Keep, MS Office, QuickBooks, WaveApps, and numerous other cloud-based solutions. I also have substantial expertise in Zoom, Skype, Microsoft Teams, and Slack for any remote team/work consultations. Finally, automation with systems like Zapier and Make are one of my key specialities. They connect anything to everything! If you can dream it, I can build it. Some popular platforms I connect are phone systems like Aircall or Justcall and signing platforms like PandaDoc. One of my key projects has been leading a customer service team for a startup coffee subscription company, which experienced 450% growth in its first year. I also personally provided, for several years, luxury customer service for an independent hotel that, according to TripAdvisor, is one of the "Top 10 rated" properties in its country. One white-glove service I also offer, on a limited basis, is expert-level customer service for high-end clients for short-term events (such as before, during, or after a Kickstarter launch). I also have a separate team of people providing fractional customer service--please ask me about this! No matter your product or service, I will study all documentation you send me to become an expert so that I can provide exemplary, tailored service for your project. I do not shy away from projects that require technical knowledge, either. In addition, I am a native English speaker and a fluent Spanish speaker. Whenever I take on a project, I work to meet and exceed all expectations and requirements, and I always meet or beat a deadline. Let's provide your customers with support they'll rave about to their friends.

I'm a ServiceNow Developer and Trainer with strong hands-on experience implementing various modules and building custom applications. CSA, CAD, CIS-Data Foundation, and CIS-Discovery certified, with many micro-certifications as well. I've been involved in complete ServiceNow project lifecycles, from initial requirements through to successful delivery. I have worked closely with international clients across different regions and time zones. I will provide services in the following ServiceNow-related areas (but not limited to): creating new modules and providing support for an existing system. JavaScript Scripting Client Scripts and UI Policies UI Actions Business Rules Script Includes and GlideAjax Service Catalogs and Record Producers SLAs Access Control List (ACLs) CMDB Import Sets and Data Import Notifications and mail scripts Dashboard and Reporting Portal Development and Customizations (Widgets, Pages) Incident, Problem, Knowledge, and Change Management HRSD (HR Cases, Tasks, and lifecycle events) ITSM (Incident, Problem, Change & Requests) ITAM (HAM & SAM) REST APIs (Outbound & Inbound) Chatbot / Virtual Agent App Engine Studio Teams, Slack, JIRA Integration Agentic AI, Now Assist

I specialize in VoIP solutions with a focus on RingCentral (EX & CX) and Zoom (Phone & CC) project implementation and ongoing support. As a subject matter expert in the field, I work with businesses of all sizes to streamline communication systems, resolve complex technical challenges, and deliver seamless transitions to cloud-based telephony. Here's what you can expect when working with me: Deep Roots in VoIP: I'm not just certified; I'm passionate about what I do. With experience in RingCentral, Avaya, Zoom and Vonage, I'm well-versed in the intricacies of these platforms both in its UCaaS and CCaaS versions. Your Time Matters: I understand that every second counts in your business. That's why you can rely on me for prompt responses and effective solutions. Who I Serve: From small startups to large enterprises, I've had the privilege of assisting businesses of all sizes. My expertise spans various industries, including law firms, universities, fitness, and finance, to name a few. Here is a list of the most common tasks I perform within a VoIP platform: Call queues / Auto Attendant - IVR Call Forwarding / Call Routing Voicemail Setup / Custom Answering Rules Porting / User setup / Limited extensions SMS Automation** (10DLC) Multi Site Call logging expert / Audit trail Announcement / Audio greetings - Voice over Desk Phone Provisioning I'm here, ready to be your partner in enhancing your communication systems. Reach out to me here on Upwork and let's start a conversation, looking forward to understanding your unique needs and finding the perfect solution for you!