Hire the Best ServicePower Specialists

I'm a ServiceNow Developer with strong hands-on experience implementing various modules and building custom applications. CSA, CAD, and CIS-Discovery certified with many micro certificates as well. I've been involved in complete ServiceNow project lifecycles, from initial requirements through to successful delivery. I have worked closely with international clients across different regions and time zones. I will provide services in the following areas related to ServiceNow (but not limited to). I can create new modules and provide support to an existing system. JavaScript Scripting Client Scripts and UI Policies UI Actions Business Rules Script Includes and GlideAjax Service Catalogs and Record Producers SLAs Access Control List (ACLs) Import Sets and Data Import Notifications and mail scripts Dashboard and Reporting Portal Development and Customizations (Widgets, Pages) Incident, Problem, Knowledge, and Change Management HRSD (HR Cases, Tasks, and lifecycle events) REST APIs (Outbound & Inbound) Chat Bot / Virtual Agent App Engine Studio Teams, Slack, JIRA Integration

Microsoft Certified IT professional with 7+ years of experience in IT Support, Helpdesk Operations, Cloud Administration, and Managed Services (MSP). I specialize in providing reliable L1/L2 technical support, device management, user onboarding/offboarding, cloud administration, and infrastructure troubleshooting for global teams. I help businesses maintain smooth IT operations with fast issue resolution, strong SLA performance, and secure system management. Key Expertise: • IT Helpdesk Support (L1 / L2) • User Onboarding & Offboarding • Office 365 / Microsoft 365 Administration • Exchange Online & Email Migration • Azure AD / Entra ID / Intune Device Management • AWS / Azure Cloud Administration • VMware Virtualization • Backup Solutions (Veeam, Acronis, Unitrends) • Security Management (SonicWall, Sophos, Meraki) • Remote Monitoring & Management (RMM) • Active Directory & Endpoint Management • Zoom, Slack, Jira, Confluence, Google Workspace Support • ServiceNow, Jira Service Desk, Zendesk, Freshservice • ConnectWise, SolarWinds, ManageEngine, NinjaRMM, Kaseya, Atera Why hire me? • Fast response and reliable support • Strong experience in MSP environments • Excellent troubleshooting and documentation skills • High focus on security, compliance, and SLA performance • 24/7 support availability when required I am committed to delivering professional IT support that improves productivity and reduces downtime for your business. Let’s work together to simplify your IT operations.

Is your business struggling with platform backlogs, outdated website layouts, or technical workflows that just don't run smoothly? Let’s get your systems organized and efficient. I provide comprehensive technical and platform operations support, specializing in enterprise-level system administration and small-to-midsize business web development. Whether you need an ongoing administrator to manage your internal workflows or a reliable developer to design and optimize your web presence, I bridge the gap between technical complexity and practical business solutions. How I Can Support Your Business: ServiceNow Administration: Managing platform configurations, user access, custom workflows, and daily operational maintenance. WordPress & Web Design: Building clean, modern, and user-friendly layouts, customizing themes, managing plugins, and ensuring your site is fully responsive. Technical Operations: Troubleshooting system errors, streamlining digital processes, and ensuring data accuracy across your platforms. I pride myself on clear communication, prompt updates, and delivering clean, reliable work. Let’s connect to discuss how I can help streamline your next project!

🚀 Senior Virtual Assistant | Automation, Systems & Operations Support (6+ Years Experience) I help businesses run efficiently by managing operations, optimizing workflows, and handling the tasks that consume your time—so you can focus on scaling. With over 6 years of experience, I bring a structured, results-driven approach to virtual assistance. I don’t just complete tasks—I improve systems, eliminate inefficiencies, and ensure everything runs smoothly behind the scenes. 💼 What I can do for you: • Automation & workflow optimization • Email marketing • Calendar & inbox management • Project & task coordination (Asana, ClickUp, Trello, Notion) • HR admin & recruitment support • Data management, dashboards & reporting (Google Data Studio, Tableau) • Lead generation, data mining & research • Social media management & content support • Bookkeeping support (Xero, DEXT, MYOB) • Graphic creation (Canva, Photoshop) • Form & system setup (JotForm, Typeform, Google Forms) 🛠 Tools & Platforms: Google Workspace | Microsoft 365 | Slack | Zoom | Calendly Notion | ServiceM8 | SimPRO | WordPress 🌐 Industries supported: Electrical | Fire Safety | Plumbing | Recruitment | Telecommunications | Home & Garden Services 💡 Why clients work with me: • 6+ years of proven VA experience • Organized, process-driven, and reliable • Fast turnaround with strong attention to detail • Proactive problem-solver, not just task executor • Quick to learn and adapt to new systems

SUMMARY Certified and accomplished ServiceNow Developer with 6+ years of proven experience designing, developing, and managing scalable ServiceNow solutions across ITSM, ITOM, HRSD, ITAM, SPM, and CSM modules. Known for blending strong technical skills with business acumen to automate workflows, optimize service delivery, and improve customer and employee experiences. Deeply committed to continuous learning and leveraging emerging technologies to solve complex enterprise challenges. PROFESSIONAL SUMMARY ServiceNow Development and Administration * Strong hands-on experience in ServiceNow platform configuration and administration including core modules: Incident, Problem, Change, Knowledge, Request, CMDB, and SLA Management. * Proficient in scripting (JavaScript, Glide Script, Glide Ajax), Flow Designer, Business Rules, UI Policies, Script Includes, Scheduled Jobs, and Notifications. * Designed custom applications and automated workflows tailored to client requirements

I help SaaS companies, coaches, and service businesses improve customer experience, automate follow-ups, and organize CRM workflows using GoHighLevel, HubSpot, Salesforce, and customer success systems. I’ve supported healthcare software teams, founders, and growing businesses by: • Improving client response time by 40% • Managing 600+ customer support hours • Maintaining 99% CRM and reporting accuracy • Supporting recurring workflows with zero missed deadlines Here’s how I can support your business: • Customer onboarding & client communication • CRM setup, cleanup & automation • Pipeline and lead follow-up management • Customer support coordination • Email workflow automation • Task and operations management • Administrative support & workflow organization Tools: GoHighLevel | HubSpot | Salesforce | Intercom | ClickUp | Trello | Asana | Slack | Gmail | Outlook | Excel | Canva I’m proactive, organized, and committed to creating systems that improve response times, reduce manual work, and help businesses retain customers. If you need reliable customer success and CRM support, send me an invite or message, I’d love to discuss your workflow and business goals.