Hire the Best ServicePower Specialists

I'm a ServiceNow Developer with strong hands-on experience implementing various modules and building custom applications. CSA, CAD, and CIS-Discovery certified with many micro certificates as well. I've been involved in complete ServiceNow project lifecycles, from initial requirements through to successful delivery. I have worked closely with international clients across different regions and time zones. I will provide services in the following areas related to ServiceNow (but not limited to). I can create new modules and provide support to an existing system. JavaScript Scripting Client Scripts and UI Policies UI Actions Business Rules Script Includes and GlideAjax Service Catalogs and Record Producers SLAs Access Control List (ACLs) Import Sets and Data Import Notifications and mail scripts Dashboard and Reporting Portal Development and Customizations (Widgets, Pages) Incident, Problem, Knowledge, and Change Management HRSD (HR Cases, Tasks, and lifecycle events) REST APIs (Outbound & Inbound) Chat Bot / Virtual Agent App Engine Studio Teams, Slack, JIRA Integration

Is your business struggling with platform backlogs, outdated website layouts, or technical workflows that just don't run smoothly? Let’s get your systems organized and efficient. I provide comprehensive technical and platform operations support, specializing in enterprise-level system administration and small-to-midsize business web development. Whether you need an ongoing administrator to manage your internal workflows or a reliable developer to design and optimize your web presence, I bridge the gap between technical complexity and practical business solutions. How I Can Support Your Business: ServiceNow Administration: Managing platform configurations, user access, custom workflows, and daily operational maintenance. WordPress & Web Design: Building clean, modern, and user-friendly layouts, customizing themes, managing plugins, and ensuring your site is fully responsive. Technical Operations: Troubleshooting system errors, streamlining digital processes, and ensuring data accuracy across your platforms. I pride myself on clear communication, prompt updates, and delivering clean, reliable work. Let’s connect to discuss how I can help streamline your next project!

With over 10 years of experience in customer-facing roles, I've built a career around solving problems quickly, leading support teams, and designing systems that scale. I've worked with major U.S. companies across telecom and banking, consistently earning recognition for performance and being promoted to Product Trainer and Team Leader roles. As a Zendesk Administrator, I specialize in building efficient, end-to-end support operations — from configuring agent views and ticket forms to creating automations, macros, and triggers. I've implemented full Zendesk setups for clients in pest control, financial services, and lending, including custom Google Apps Script integrations that connect intake forms to Zendesk for automated ticket creation and follow-up workflows. I bring a combination of frontline CX experience and technical depth — I don't just configure Zendesk, I build the automation layer around it. If you need someone who understands both the human side of support and the systems that power it, I'm the right fit for you.

Microsoft Certified IT professional with 7+ years of experience in IT Support, Helpdesk Operations, Cloud Administration, and Managed Services (MSP). I specialize in providing reliable L1/L2 technical support, device management, user onboarding/offboarding, cloud administration, and infrastructure troubleshooting for global teams. I help businesses maintain smooth IT operations with fast issue resolution, strong SLA performance, and secure system management. Key Expertise: • IT Helpdesk Support (L1 / L2) • User Onboarding & Offboarding • Office 365 / Microsoft 365 Administration • Exchange Online & Email Migration • Azure AD / Entra ID / Intune Device Management • AWS / Azure Cloud Administration • VMware Virtualization • Backup Solutions (Veeam, Acronis, Unitrends) • Security Management (SonicWall, Sophos, Meraki) • Remote Monitoring & Management (RMM) • Active Directory & Endpoint Management • Zoom, Slack, Jira, Confluence, Google Workspace Support • ServiceNow, Jira Service Desk, Zendesk, Freshservice • ConnectWise, SolarWinds, ManageEngine, NinjaRMM, Kaseya, Atera Why hire me? • Fast response and reliable support • Strong experience in MSP environments • Excellent troubleshooting and documentation skills • High focus on security, compliance, and SLA performance • 24/7 support availability when required I am committed to delivering professional IT support that improves productivity and reduces downtime for your business. Let’s work together to simplify your IT operations.

SUMMARY Certified and accomplished ServiceNow Developer with 6+ years of proven experience designing, developing, and managing scalable ServiceNow solutions across ITSM, ITOM, HRSD, ITAM, SPM, and CSM modules. Known for blending strong technical skills with business acumen to automate workflows, optimize service delivery, and improve customer and employee experiences. Deeply committed to continuous learning and leveraging emerging technologies to solve complex enterprise challenges. PROFESSIONAL SUMMARY ServiceNow Development and Administration * Strong hands-on experience in ServiceNow platform configuration and administration including core modules: Incident, Problem, Change, Knowledge, Request, CMDB, and SLA Management. * Proficient in scripting (JavaScript, Glide Script, Glide Ajax), Flow Designer, Business Rules, UI Policies, Script Includes, Scheduled Jobs, and Notifications. * Designed custom applications and automated workflows tailored to client requirements

As a Technical Support Specialist with 13 years of experience supporting SaaS and on-premise environments, I help businesses deliver fast, reliable customer support through efficient troubleshooting, ticket management, and clear technical communication. Improve response times, troubleshoot technical issues efficiently, and provide professional customer service via email, chat, and phone. I have hands-on experience with: 🔹 Tier 1–2 technical support and incident management. 🔹 SaaS and application support. 🔹 Ticketing systems including ServiceNow, Jira, Zendesk and Service Manager. 🔹 Handling 40–60 support tickets weekly while maintaining SLA targets. 🔹 Troubleshooting software, hardware, network, and user-access issues. 🔹 Windows and Linux environments. 🔹 Customer communication and escalation handling. 🔹 Knowledge base creation and support documentation. 🔹 Identifying recurring issues and suggesting process improvements. Beyond solving tickets, I focus on creating clear communication, accurate documentation, and positive customer interactions that help build trust and long-term retention. I’m adaptable, detail-oriented, and comfortable working independently or as part of a distributed support team. If you’re looking for dependable technical support with strong troubleshooting and customer service skills, I’d be happy to discuss how I can help your team.