Hire the Best Concord Specialists

I’m an experienced Customer Service Professional with a background in team leadership, ticketing, and email/chat support. Over the years, I’ve helped businesses deliver smooth, reliable, and friendly customer experiences—while keeping operations organized and efficient. 📌 What I bring to the table: 5+ years in customer service & support (phone, email, chat, ticketing) Proven team leader experience—training, mentoring, and motivating support teams Strong technical background (IT graduate) for handling tools, systems, and troubleshooting Skilled in multitasking, problem-solving, and keeping customers happy (even the tough ones 👀) ⚡ Why work with me? I combine the people skills of a customer support pro with the technical know-how of an IT graduate, meaning I can adapt quickly to tools, workflows, and unique client needs. Whether it’s resolving tickets, leading a team, or making customers feel valued—I’ve got you covered.

Nearly 10 years of experience supporting clients, coordinating projects, and delivering marketing results. My experience spans client support, executive support, sales operations, project coordination, CRM management, and marketing operations. I enjoy working across teams, improving processes, and making sure communication, documentation, and follow-up don't fall through the cracks. Whether I'm managing CRM records, coordinating contracts, supporting sales initiatives, organizing executive calendars, planning events, or serving as the main point of contact for clients, I bring a detail-oriented and proactive approach to every project. Areas of experience: Client Support & Customer Success Executive Support Sales & Marketing Operations CRM Management (Salesforce & HubSpot) Project Coordination Calendar & Travel Coordination Event Coordination Marketing & Communications Tools: Salesforce, HubSpot, Google Workspace, Microsoft Office, DocuSign, ClickUp, Asana, Slack, Mailchimp, WordPress, Figma, Ahrefs, SEMrush, Cision, Meltwater, BuzzStream, and Pitchbox.

• With 13+ years work experience in a multi-national company engaging in biotechnology and healthcare equipment manufacturing • Graduate of Engineering with practiced Engineering Documentation skills • Supervisory experience in Order Processing System ▪︎ Proven experience in customer service, handling inquiries, concerns, and client support efficiently, Handling Requests for Quotations RFQ's & Preparing Price Quotes, Inside Sales & Quote Coordinator • Topnotch experience in Inventory Control Management • Well-rounded in premium management softwares such as MS Navision, MES Hydra, MS Business Central, etc ▪︎ Bill of Materials (BOM) Controller ▪︎ Executive Assistant to the CEO, managing emails, calendar, meeting, Following up on key projects and ensuring deadlines are met.

Customer Support Specialist with over 5 years of experience delivering exceptional customer service through email, live chat, and phone support. Skilled in resolving customer inquiries, troubleshooting issues, managing escalations, and maintaining high customer satisfaction levels in fast-paced remote environments. I am committed to providing professional, empathetic, and efficient support while building positive customer relationships and strengthening brand loyalty. My experience includes customer onboarding, order management, dispatch coordination, CRM management, and administrative support. Core Skills: • Email Support • Live Chat Support • Phone Support • Customer Onboarding • Ticket Management • CRM Systems • Conflict Resolution • Order Processing • Dispatch Coordination • Data Entry and Administrative Support • Customer Retention • Problem Solving I pride myself on being reliable, detail-oriented, and responsive, with a strong ability to communicate effectively and create positive customer experiences. Whether assisting customers, managing support tickets, or coordinating operations, I am dedicated to helping businesses deliver outstanding service and achieve their goals.

Hi, I'm Mary The Founder of BookedVibesCollective an Inbound Sales & Lead Follow-Up Agency. I help businesses respond to leads quickly, follow up consistently, build relationships, and convert more opportunities into revenue. With 25+ years of experience in sales, customer engagement, enrollment, and customer communication, I specialize in working warm leads through phone calls, text messages, email, and CRM follow-up. My approach is consultative, relationship-driven, and focused on creating a positive customer experience while keeping opportunities moving forward. My services include: • Inbound Lead Response • Warm Lead Follow-Up • Lead Nurturing • Appointment Setting & Confirmation • Discovery Calls • Customer Success & Retention • CRM Management & Pipeline Tracking • Multi-Touch Phone, Text & Email Follow-Up • Sales Support & Enrollment Assistance • Customer Communication & Engagement As a former educator turned sales professional, I bring strong communication skills, active listening, empathy, and the ability to quickly build trust with prospects and customers. I am experienced with Salesforce, Pipedrive, Close CRM,, Google Workspace, Calendly, dialers, AI-assisted communication tools, and a variety of CRM and sales platforms. I believe every lead deserves a timely response and consistent follow-up. Many sales happen after multiple touchpoints, and I take pride in helping businesses stay connected with prospects throughout the decision-making process. If you're looking for a dependable professional who can engage leads, strengthen follow-up efforts, improve customer communication, and support your sales process, I'd love to connect. Mary F Founder of BookedVibesCollective

I am a Customer Support Specialist, Virtual Assistant, and Graphic Designer with over 5 years of professional experience helping businesses deliver exceptional customer experiences, streamline operations, and build strong brand identities. My career has been shaped by a passion for supporting businesses in multiple ways, whether it’s through handling customer service inquiries, managing back-office tasks, or designing creative visuals that elevate brand presence. 🔹 Customer Support Excellence I specialize in providing multi-channel customer service (phone, email, live chat, and social media) for businesses in industries like eCommerce, healthcare, technology, and service-based companies. My approach is always customer-first, combining empathy, patience, and professionalism to resolve issues quickly while ensuring clients feel valued and supported. I am skilled at handling: Order tracking and returns management Product/service inquiries Troubleshooting and escalations CRM systems such as Zendesk, Freshdesk, HubSpot, and Intercom Maintaining detailed records and ensuring customer satisfaction 🔹 Virtual Assistance & Administrative Support As a Virtual Assistant, I have helped busy entrepreneurs, executives, and business owners manage their day-to-day operations efficiently. My skills include: Scheduling and Calendar Management (appointments, meetings, and reminders) Data Entry and Database Management with 100% accuracy Inbox Management – keeping emails organized and prioritized Project Coordination using tools like Microsoft Teams, Slack, Asana, and ClickUp Travel Planning & Research for personal and business trips I pride myself on being reliable, detail-oriented, and proactive, ensuring nothing slips through the cracks. 🔹 Graphic Design Skills In addition to my support services, I bring creative expertise in graphic design. I’ve worked with brands to design: Social media posts and ad creatives Infographics and presentations Business cards, flyers, and brochures Email templates for platforms like Klaviyo and Mailchimp UI/UX mockups in Adobe Creative Cloud, Canva, and Figma This unique combination of administrative precision and creative design allows me to support businesses not only operationally but also visually. 🔹 Why Work With Me? Experience: Over 5 years in customer support and virtual assistance. Versatility: A professional who can manage customer communication, scheduling, data entry, and design projects. Tools: Proficient with Shopify, Zendesk, Freshdesk, HubSpot, Microsoft Office Suite, Google Workspace, Adobe Creative Cloud, Canva, and Figma. Attitude: Calm, empathetic, and solutions-driven. I enjoy solving problems and making processes smoother. Commitment: I believe in long-term relationships and always give my full dedication to every role or project. 📩 Let’s Connect! If you’re looking for a reliable, detail-oriented, and multi-skilled professional who can handle customer support, VA tasks, scheduling, data entry, and graphic design, I’d love to collaborate. Let’s work together to deliver excellent results, grow your business, and make your operations more efficient while keeping your customers happy. Customer Support Specialist | Virtual Assistant | Data Entry Expert | Administrative Support | Remote Customer Service | Healthcare Scheduling | CRM Specialist | Zendesk | Freshdesk | HubSpot | Virtual Assistance | Calendar Scheduling | Email Management | Order Tracking | eCommerce Customer Support | Graphic Designer | Social Media Graphics | Adobe Creative Cloud | Canva | Figma | Online Support | Live Chat Support | Call Center Support | Remote Assistant | Customer Experience | Problem Solving | Back-Office Support | Reliable Virtual Assistant