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Muhammad Zohaib – Your Reliable Medical Billing & RCM Specialist 💼 *“Simplified Billing, Maximized Revenue – Let’s Optimize Your Revenue Cycle.”* With **5+ years of hands-on experience** in **Medical Billing and Revenue Cycle Management (RCM)**, I help healthcare providers improve reimbursement rates, reduce denials, and maintain efficient billing operations. My goal is to manage the billing workflow smoothly so you can focus on delivering patient care. ### **Why Choose Me?** ✅ **Complete RCM & Billing Support** I handle the entire billing lifecycle — charge entry, payment posting, AR follow-ups, denial resolution, eligibility verification, and prior authorization processing. Skilled in multiple EMR/EHR systems and payer portals. ✅ **Clean Claim Submission & Accuracy** I prioritize correct coding and clean claim submission to reduce rejections and speed up payment turnaround. ✅ **Denial & Rejection Management Specialist** I identify denial trends, submit appeals, fix root causes, and implement preventive strategies to maximize reimbursements. ✅ **Insurance Verification & Authorizations** Accurate eligibility verification and timely authorization handling to avoid payment delays and claim losses. ✅ **HIPAA Compliant & Confidential** Strict adherence to data privacy and security standards throughout the billing process. --- ### **RCM Services I Provide** * Medical Billing & Coding Support * Eligibility & Benefits Verification (VOBs) * Prior Authorization Management * Claim Submission & Tracking * Payment Posting * Denial & Rejection Management * AR Follow-Ups & Collections --- ### **Specialties I Have Worked With** Internal Medicine, Family Medicine, Behavioral Health, Mental Health, Cardiology, Pain Management, Neurology, Pediatrics, Physical Therapy, Chiropractic, and more. --- ### **Software & Portals Experience** Kareo, AdvanceMD, eClinicalWorks, DrChrono, Practice Fusion, AthenaHealth, ChiroTouch, Availity, Navinet, Medicare & Medicaid portals, UHC, Aetna, Cigna, BCBS, Humana, etc. --- **Let’s work together to streamline your billing workflow, reduce denials, and increase your revenue.** 📩 *Send a message to schedule a consultation.*

Every lead that goes unanswered, every customer inquiry that slips through the cracks, and every missed follow-up is a potential loss in revenue. I help SaaS companies, tech startups, and B2B organizations build support systems that improve customer experience, strengthen retention, and protect revenue opportunities. While many Customer Support Specialists focus solely on resolving tickets, I focus on the entire customer journey—from first contact and onboarding to long-term customer loyalty. My approach combines customer support, CRM management, and lead nurturing to help businesses create seamless customer experiences while ensuring no valuable lead or opportunity is overlooked. Using HubSpot, Zendesk, Intercom, and Freshdesk, I help businesses streamline customer communication, organize customer data, manage support workflows, and maintain efficient lead management processes. Through hands-on HubSpot CRM projects, I have organized lead pipelines, created contact management workflows, and implemented lead-tracking processes designed to ensure inquiries are assigned, followed up on promptly, and moved through the appropriate customer journey. Great customer support is not a cost center—it is a growth function. When customers receive timely support, prospects receive consistent follow-up, and customer data is managed effectively, businesses retain more customers, increase conversions, and grow sustainably. How I Can Help Your Business ✔ Customer Support & Ticket Management ✔ Email & Live Chat Support ✔ HubSpot CRM Management ✔ Zendesk & Intercom Administration ✔ Freshdesk Support Operations ✔ Lead Management & Lead Nurturing ✔ Customer Success, Retention & Onboarding Support ✔ CRM Data Management & Cleanup ✔ Contact Database Management ✔ Pipeline Management ✔ Knowledge Base Documentation ✔ Escalation Management ✔ Customer Experience (CX) Support What You Can Expect • Prompt, professional, and customer-focused communication • Accurate and well-organized CRM records • Consistent lead follow-up and pipeline management • Efficient handling of customer inquiries and support tickets • Reliable support processes that help your business scale • A customer-first approach that strengthens trust and loyalty I genuinely enjoy helping customers feel heard, supported, and confident in the businesses they choose. Whether your leads come from your website, referrals, paid campaigns, or inbound inquiries, I ensure they are documented, organized, and guided through the right customer journey so nothing falls through the cracks. If you're looking for a Customer Support & CRM Specialist who can help you improve customer experience, maintain an organized CRM, and ensure no lead falls through the cracks, send me a message or invite me to your job. Let's discuss your CRM, support workflows, and customer journey, and identify opportunities to improve efficiency, retention, and long-term growth.

Hello! I am a Medical Billing and Revenue Cycle Management (RCM) professional with 8+ years of experience supporting healthcare providers, clinics, and multi-specialty practices within the U.S. healthcare system. My work focuses on managing the entire billing cycle in a structured and accurate way — from patient eligibility and charge entry to claim submission, denial resolution, and payment follow-up. I aim to help healthcare practices maintain steady cash flow, minimize claim rejections, and ensure compliance with insurance and CMS billing standards, including proper ICD-10 and CPT usage. Throughout my career, I have handled both independent responsibilities and team-based operations, including workflow coordination, high-volume billing accounts, and communication with insurance payers across different specialties. 🚀 Areas of Expertise I provide full-cycle Revenue Cycle Management services, including: • Complete Medical Billing Operations • Insurance Eligibility & Benefits Verification • Clean Claim Submission (CMS-1500 / UB-04) • Denial Management, Appeals & Claim Corrections • Accounts Receivable (AR) Follow-up and Aging Management • Payment Posting and ERA/EOB Reconciliation • Prior Authorization Processing and Referral Handling • Provider Credentialing and Enrollment (CAQH, PECOS) • ICD-10, CPT, and HCPCS Coding Support • HIPAA-Compliant Data Handling and Documentation 🏥 Healthcare Experience I have worked with a wide range of specialties, including: Internal Medicine | Family Practice | Behavioral Health | Psychiatry | Psychology Dermatology | Cardiology | Orthopedics | Podiatry | Physical Therapy Urgent Care | Laboratory Services | DME | Pain Management | Telehealth Workers’ Compensation and No-Fault (PIP) Billing I am also comfortable adapting to new specialties and workflows quickly based on client needs. 💻 Systems & Software Experience eClinicalWorks | Kareo/Tebra | AdvancedMD | NextGen | Office Ally Athenahealth | ModMed | CollaborateMD | DrChrono | Medisoft TherapyNotes | Practice Fusion | SimplePractice 🌐 Insurance & Payer Knowledge Medicare | Medicaid | BCBS | Aetna | Cigna | UnitedHealthcare Humana | Tricare | Molina Healthcare | Commercial and State Insurance Plans 📊 What I Have Achieved In my professional experience, I have consistently contributed to: • Increasing clean claim rates through accurate billing review • Reducing outstanding AR by improving follow-up processes • Strengthening revenue cycle performance for healthcare practices • Supporting billing teams with training and workflow improvements • Assisting with successful credentialing and payer enrollment processes 💡 What You Can Expect ✔ Reliable and accurate billing support ✔ Strong understanding of U.S. insurance and CMS guidelines ✔ Focus on reducing denials and improving reimbursements ✔ Organized workflow and clear communication ✔ Commitment to improving overall revenue cycle performance.

Are you an Insurance Agency, Broker, Carrier, MGA, MGU, FMO, TPA or Captive Program Manager? If so then we should talk, I help insurance firms get the most out of Salesforce CRM. 75+ insurance customers served. 10 years focused on insurance & Salesforce USA based Salesforce Partner I know your industry, your problems and exactly how to solve them. ## Ways I can help your insurance firm make more money ## Agency & Agent onboarding workflows Sales pipeline optimization & Analytics Salesforce System optimization & Custom Development (APEX) Commission Calculations & reconcilation AMS integration (AMS360, Applied Epic, NowCerts, Hawksoft etc) AppExchange vendors (Agentsync, Veruna, Amplo, Borrowedtyme) Policy Admin System Integration NIPR Integration & Compliance ## Insurance Lines Experience ## Have worked across everything from personal lines (Life, Medicare, Home, Auto) to Group Benefits, and lots of Commercial Lines + all the other usual Salesforce products. Financial Services Cloud Experience Cloud Mulesoft Sales & Service Cloud

👨‍💼 About Me – Muhammad Ibrahim RCM & Automation Consultant | eCW, Athena, Advance MD, Collaborate MD, Office Ally & Healthfusion Meditouch Specialist: With 8+ years of experience in end-to-end Revenue Cycle Management, I help healthcare practices collect faster, deny less, and scale smarter. My work combines deep billing expertise with automation and data strategy, allowing providers to focus on patients while I protect and grow their revenue. 🏥 What Makes Me Different I don’t just work claims — I engineer revenue systems. ✔ Built 400+ custom scrubber rules for eClinicalWorks (eCW) ✔ Built 180+ automation rules for Athena ✔ Optimized denial dashboards, claim action codes & result codes in eCW ✔ Designed front-office & billing automation to reduce manual work ✔ Improved GCR/NCR, AR turnaround, and first-pass acceptance I am highly specialized in eCW and Athena billing workflows, claim automation, denial prevention, and compliance optimization. 💼 Core Services End-to-End RCM Management (Eligibility → Payments → Appeals) Denial Management & Scrubber Rules AR Follow-Up & Recovery Coding Reviews & Compliance Audits Automation & Workflow Optimization (eCW & Athena) Payer Policy & LCD/NCD Checks KPI Dashboards & Revenue Reporting Credentialing & Prior Authorizations 🏆 Proven Results Recovered $600,000+ after Change Healthcare cyberattack Resolved Optum psychotherapy audit securing thousands Achieved $100K per-resource collection (company record) Reduced denial ratios below MGMA benchmarks Built enterprise-level billing dashboards & productivity tools 🥇 Certifications & Recognition HIPAA Certified Business Associate (US – IACET Accredited) Leader of the Month – Cube Healthcare Best Employee Awards – ProActive QT HRSA Claims Special Project Contributor 📈 Let’s Optimize Your Revenue If you want fewer denials, faster payments, and smarter automation, I am ready to help. 📩 Let’s connect and transform your revenue cycle.

I am HIPPA compliant medical biller,AR & Billing specialist with 07 + years of cross-functional operations,revenue cycle and Medical billing experience in a US based healthcare billing company.I have sound knowleged of medical billing for medium to large healthcare clients.Over the years, i have been working with doctors of multiple specialties with multiple states by utilizing various software. My services list and resources listed below. Please feel free to contact me if you need my help. Specialization: ✅ Insurance Verification ✅ Medical Billing and coding ✅ Medical Scrubbing ✅ Credentialing PECOS/CAQH ✅ Appointment Setting/Scheduler ✅ Chat/Email Support ✅ Data Entry ✅ Medical Transcription Tools: ✅ Excellent Typing skill (35-50wpm). ✅ MS Office. ✅ Microsoft Excel. ✅ Google Docs. ✅ Google Spreadsheet. ✅ Dropbox. Job Responsibilities:  Patient Registration/demographics/insurance information  Checking patient eligibility and benefits verification  Creating and submitting clean claims to insurance companies. Weekly, monthly, annually billing and coding audit services. .  Obtaining prior and retro authorizations for services  Payments posting from ERA/EOB/websites and also patient payments.  Denials management  Aging report/Follow-up/Appeals  Handling patient calls regarding payments and billing records  Sending invoices to different offices and clients.  EDI 835/837 enrollment Specialties I have been working for are as follow: NEMT Ophthalmology  Urgent care  General Pediatric  Chiropractic  Physical Therapy  Psychiatric  Mental Health  Home healthcare  Family practice  Internal medicine  Cardiology  Radiology  Oncology  Pain Care  Pain Management Medical Billing software’s Office Allay  AdvancedMD  kareo  Docutap  ECW  Ethomas  CureMD  Athena  DrChrono  Collaborate  ChiroTouch (CT)  PracticeFusion  Practice Suite  TheraNest  ICANotes EHR/EMRs  Practice Fusion  Kareo EHR  AdvanceMD EHR  WebPT Insurance web portals that I have used:  CGS(Medicare) Caloptima Medicaid  WPS (Medicare)  Palmetto GBA (Medicare)  Noridian (Medicare)  Novitas (Medicare)  Navinet  Availity  UHC  Cigna  Optum  Payspan  Humana  Molina healthcare  Health First  HRSA uninsured Core Skills and Competencies  ICD-10 codes  CPT codes  HCPCS codes  Medical Terminology  Medicare and Medicaid Guidelines  Knowledge of Payer Reimbursement Characteristics and Billing Policies  Medical Documentation review and Auditing  Daily/Weekly/Monthly/Quarterly Reconciliation  Performs well with little\without supervision. Resources : I have all the resources available like USA Phone, Computers/Laptop & High-speed Internet Connection. Looking forward to hearing from you. Thanks!