Hire the Best ALICE Specialists

If setting up systems makes your head spin, but you know you need them to grow your business, you’re in the right place. Hi, I’m Mercy, a Virtual Assistant turned CRM Specialist. I help service-based business owners (especially in the events and creative industries) ditch the admin overwhelm and run smoother, smarter operations through custom workflows and automation. Over the past few years, I’ve transitioned from juggling general admin tasks to becoming the go-to person for setting up and streamlining tools like Dubsado and HoneyBook, tools I now live and breathe. Whether you’re starting from scratch or looking to optimize what you already have, I’ll help you set up automations, create forms, build out client workflows, and organize your backend so you can focus on what you actually love doing. Before freelancing, I spent 2+ years as an Accountant in the Medical Association space and 3+ years as a Research Assistant — which means I’m naturally analytical, highly detail-oriented, and super resourceful. I bring all that energy into every client project. Here’s what I can help you with: – CRM setup & optimization (Dubsado, HoneyBook) – Workflow automation – Email & calendar management – Lead capture forms & proposals – Templates & canned emails – Scheduling & client onboarding systems – General systems setup in tools like Google Workspace, Trello, and ClickUp Tools I use regularly: HoneyBook, Dubsado, ClickUp, Trello, Google Workspace, Canva, Clockify, Slack, Tailwind, Kit (ConvertKit), Kartra, Calendly, LastPass, and more. If you’re looking for someone who’s organized, strategic, tech-savvy, and easy to work with, I’d love to hear about your project! Here's what one of my clients had to say about me. "Thank you Mercy, I will finish my review tomorrow and then close out the contract. From what I saw it looks like everything I asked for, which I appreciate. You did an amazing job. Thank you!"

If you need someone who can keep your business organised, your clients supported, and your operations moving without constant follow-up, I can help. I support busy founders and growing businesses with reliable executive assistance, client communication, CRM management, website maintenance, workflow automation, customer support, content coordination, and digital administration. With hands-on experience supporting Australian businesses, I bring both structure and initiative to day-to-day operations. I can manage calendars, follow up with clients, update websites, build automations, organise backend systems, handle admin tasks, and keep projects moving without needing constant direction. My experience includes: Executive support and calendar management Client communication and follow-up CRM setup, automation, and backend admin Website updates and digital maintenance Email campaigns and membership support Podcast, event, and content coordination Customer support and technical troubleshooting Research, documentation, and process improvement Social media support, content scheduling, and asset creation I have supported businesses in real estate, events, construction, healthcare, publishing, creator support, and online education. I am confident working across tools such as Google Workspace, Microsoft Office, ClickUp, Trello, Asana, HubSpot, Go High Level, Splose, Member Jungle, Squarespace, Wix, Ivory, Mailchimp, Canva, CapCut, Zendesk, Slack, Zoho Mail, and AI tools like ChatGPT and Gemini. Clients value me for being proactive, dependable, detail-oriented, and easy to work with. I do more than complete tasks. I help create smoother systems, stronger communication, and more efficient operations.

Home Care Recruitment Specialist 🔹 Leads full-cycle recruitment for U.S.-based home care agencies — from sourcing and screening to interview coordination and onboarding 🔹 Skilled in identifying compassionate, high-performing caregivers who align with your agency’s standards 🔹 Proficient with top hiring platforms: ▫️ MyCNAJobs, Indeed, CareerPlug, ZipRecruiter, Hireology, Workstream, BambooHR Administrative Operations & Scheduling 🔹 Keeps your agency running smoothly by managing scheduling, documentation, and backend systems 🔹 Experienced in industry-specific platforms: ▫️ WellSky, Caresmartz360, Aaniie Smartcare, ClearCare 🔹 Organized and efficient using task management tools: ▫️ Asana, Monday.com, ClickUp Google Workspace Power User 🔹 Advanced proficiency in Docs, Sheets, Forms, Calendar, Meet, Slides, and Drive 🔹 Streamlines workflows, automates forms, manages shared drives, and improves team collaboration with ease Strategic Social Media Support & Branding 🔹 Designs professional, branded content using Canva to support recruitment and agency visibility 🔹 Manages and schedules content via Facebook Business Suite and Instagram 🔹 Supports basic ad management and implements consistent brand messaging to attract both clients and talent Educational Foundation in Psychology 🔹 Bachelor of Science in Psychology – University of Santo Tomas (UST) 🔹 Strong foundation in human behavior, communication, and relationship-building Reliable, Detail-Oriented, and Results-Driven 🔹 Known for discretion, reliability, and a get-it-done mindset 🔹 Brings a unique blend of empathy and execution to every project 🔹 Passionate about helping businesses scale through strategic virtual support and operational excellence

Professional Australian female voice actor with a clear, warm tone suited to narration, AI speech datasets, and digital content. • Neutral Australian female accent • Warm, clear, conversational delivery • Strong focus on clarity, pronunciation, and natural pacing Services: • Voice recording for AI training and speech datasets • Script reading and narration • Podcast-style voice recordings and conversational audio • Transcription and audio-to-text work Feel free to get in touch if you think I’d be a good fit for your project.

Hello, Superhero! 🟢 5+ Years of Experience 🟢 Results-Driven Marketing Specialist 🟢 Available for Long-Term & High-Impact Support "Karen is an excellent digital marketing specialist. Her breadth of experience in various channels (social, email, SEO, etc.) was a tremendous asset to our marketing project. Not only can she create marketing content and assets, but she can also manage freelancers, budgets, and projects. Would highly recommend her for any future digital marketing projects that require expertise and project coordination." — Ala Rassi ''Karen did a great job of writing very personalized and relevant cold emails for our consultancy from scratch. Her emails were concise, persuasive and captured the value proposition we needed to demonstrate. She found relevant companies and contacts to reach out to. Would highly recommend for any cold email project!" —8Cast "Karen had a great work ethic and attitude, getting things done quickly and effectively. Karin was able to get right to the heart and source of my business needs and has accomplished a lot of tasks in multiple areas—email marketing, social media, generating leads, and more." 5+ years of experience delivering digital marketing, lead generation, email marketing, CRM management, SEO, content creation, marketing automation, sales support, and customer journey optimisation for C-suite executives, agencies, startups, and small businesses. I’ve helped businesses: ✔️ Streamline operations ✔️ Boost productivity by 30–50% ✔️ Increase ROI with smarter, faster systems ✔ 25+ hours saved per month for founders through AI tools like N8N, Claude, Clay, Zapier, and Make.com When we work together, you can expect: ✔ A client-first, results-driven approach ✔ Detail-oriented execution with a focus on your goals ✔ Proactive communication and seamless support ✔ Expertise in both marketing strategy and operational execution ✔ Customised solutions that fit your unique needs ✔ A partner who genuinely cares about your business growth ✔ Time and cost savings through smart automation My mission is simple: to make your life easier and grow your business. I offer: Expert Marketing Assistant Services: ✅ Market Research | Lead Generation | Content Creation | Copywriting ✅ Social Media Strategy (SMM) | Email Marketing | SEO | Digital Strategy | Sales Funnel ✅ Email Automation | Website Management | Campaign Support | Community Management Admin & Customer Support: ✅ Email, Sales & Customer Service Support | CRM Management ✅ Calendar & Inbox Management | Project Management | Research E-commerce Operations: ✅ Shopify Setup & Management | Product Listings | Email Flow Setup (Klaviyo) ✅ SEO for Products | Collection Listings | Image Alt Text Optimization Marketing Automation: ✅ Workflow Automation | CRM & Lead Management | Campaign Automation ✅ Performance Tracking & Optimization Why Clients Love Working With Me: ✅ On-time delivery ✅ Real-time 24/7 Support ✅ Satisfaction Guarantee Tools Used ✅Semrush ✅Ahrefs ✅Canva ✅Photoshop ✅CapCut ✅Photoroom ✅Hubspot ✅Mailchimp ✅WordPress ✅Brandwatch ✅Mention ✅SproutSocial ✅Repurpose.io ✅Active Campaign ✅Twilio ✅Simple Texting ✅Notion ✅Clay ✅Trello ✅Meta Suite ✅Salesforce ✅Muck Rack ✅Appollo.io ✅Hunter ✅LinkedIn Helper ✅Klaviyo ✅LeadScrap ✅Eventbrite ✅BuzzSumo ✅Hootsuite ✅RingCentral ✅Productivity Hub ✅Metricool ✅Slack ✅Discord ✅Asana ✅ChatGpt ✅Powerpoint ✅Google Workspace ✅Microsoft Ecosystem ✅WordPress ✅ZoomInfo ✅MailerLite ✅LinkedIn Sales Navigator ✅Hubspot ✅Proton ✅Lusha ✅Zoho ✅Squarespace ✅ClickUp ✅Airtable ✅Make.com ✅Monday.com ✅Zapier ✅Systeme.io ✅Skool ✅GHL ✅Pardot A bit about me: I’m a banking and finance graduate with proven, hands-on experience in running and managing impactful marketing outreaches and campaigns for founders, agencies, small businesses, start-ups, and consultants. Clients don’t just hire me to “get the job done”; they hire me to think strategically alongside them, bring fresh ideas to the table, and stay invested in achieving real results. I combine reliability, honesty, and a friendly approach with a deep passion for lifting the weight off your shoulders so you can focus on growing your business. You’ll find me to be: 🔹 Tech-savvy 🔹 Critical thinker 🔹 Problem-solver 🔹 Quality-driven 🔹 Proactive 🔹 Creative 🔹 Flexible The adventure begins with a simple “Hello.” 😊 Send it now!

I help eCommerce brands build better support systems. That includes fixing messy setups, improving workflows, reducing repetitive tickets, and creating scalable CX operations that do not rely on agents doing everything manually. My work usually includes: • Gorgias audits and optimization • tagging, ticket fields, macros, rules, and views • AI Agent guidance and automation logic • Help Center and FAQ systems • support SOPs and process design • team workflow cleanup and implementation I focus on implementation, not theory. That means I look at your actual setup, ticket flow, support issues, and team process, then build the systems that make support faster, cleaner, and easier to scale. Clients have described my work as: • “transformed backend operations” • “cut customer service volume by 50% without losing personal touch” • “automation boosted sales by answering pre-purchase doubts” • “worth its weight in gold” Top Rated Plus freelancer with 100% Job Success. If you need someone who understands Gorgias beyond basic setup and can actually improve how your support operation runs, I’m a strong fit.