Hire the Best ALICE Specialists

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Luisa M.

Quezon City, Philippines

$8/hr
4.8
20 jobs

Highly organized and independent Able to effectively coordinate tasks to accomplish projects with timeliness and creativity. Strong meeting planning and facilitation skills Able to communicate effectively with all organizational levels, build relationships of trust and enlist the participation of team members. Dedicated Customer Service Representative providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general documentation and transactions and identifying customer needs and delivering effective solution to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Hardworking and ready to provide good to excellent performance.

  • Email Support
  • Freshdesk
  • Order Tracking
  • Zendesk
  • Online Chat Support
  • Microsoft Excel
  • Customer Support
  • Data Entry
  • Gorgias
  • Shopify
  • Re:amaze
  • Slack
  • Property Management
  • Booking Management System
Chrissy M.

Sydney, Australia

$35/hr
4.8
83 jobs

Hi, I'm Chrissy Metge. I'm the founder of Duckling Publishing, a publisher, author, Amazon KDP specialist, and Producer who helps authors improve visibility, increase discoverability, and grow book sales through strategic Amazon optimisation and advertising. Over the past decade, I've worked with authors across children's publishing, self-help, business, parenting, wellness, fiction, and personal development, helping them launch, relaunch, and grow their books on Amazon. Services I provide: ✓ Amazon Ads Setup & Management ✓ Amazon KDP Optimisation ✓ Keyword Research & Category Strategy ✓ Amazon SEO & Discoverability ✓ A+ Content Creation & Optimisation ✓ Book Launch & Relaunch Strategy ✓ Author Central Optimisation ✓ ARC & Review Campaign Strategy ✓ BookSprout Setup & Review Team Management ✓ Reviewer & Influencer Outreach ✓ Metadata & Conversion Optimisation ✓ Children's Book Publishing Support ✓ Author Virtual Assistant (VA) Support ✓ Publishing Administration & Book Uploads ✓ Newsletter & Outreach Management ✓ Research, Influencer Lists & Podcast Outreach As both a publisher and author, I understand the publishing journey from both sides. I know how much work goes into creating a great book, and I am passionate about helping authors give their books the best chance of success. My background as a Producer means I am highly organised, proactive, and comfortable managing multiple moving parts while keeping projects on track and clients informed. Whether you're launching your first book, optimising an existing title, or building a long-term publishing strategy, I can help you navigate Amazon's ecosystem and connect your book with the right readers. Let's talk.

  • Career Coaching
  • Creative Strategy
  • Creative Direction
  • Project Scheduling
  • Amazon Advertising Console
  • Marketing Strategy
  • Book Proposal
  • Book Marketing
  • Amazon Listing Optimization
  • Marketing Plan
  • Advertising
Mercy T.

Nairobi, Kenya

$22/hr
5.0
220 jobs

I am a certified Mindbody + Momence + Arketa + Bsport Specialist helping fitness and wellness businesses streamline operations, boost client engagement, and increase revenue through effective CRM implementation and optimization. I have over 8+ years of experience helping fitness and wellness businesses with studio management software like Bsport backoffice, Attentive, Acuity Scheduling, Exercise, Momence, Glofox, Gymdesk, Mindbody, Booker by Mindbody, Arketa, Clinic Master, LEADAR, Aesthetic Record, Flodesk, and can help your Medspa, Gym/Fitness, Yoga Studio, Beauty/Massage Clinic with; ✅ CRM management (Set up and Ongoing Tech Support) ✅ Widget Codes (Wix, Squarespace, WordPress) ✅ DNS Records Verification ✅ Integrations ✅ Marketing and Campaigns ✅ Workflow Set Up ✅ Email Automation ✅ Appointment scheduling ✅ Data Migration ✅ Customer Service (Chat/Emails) ✅ Client support/ client account management ✅ General Admin tasks I am also a virtual assistant and can help with general admin and operations tasks, managing content on websites' backend (Wix, Squarespace, WordPress), and have expertise in various tools and CRM systems such as Jira, Mailchimp, Base 44, Zendesk, Luma, Brandbot, Notion, SignNow, Canva, Hubspot, Trello, Asana, ClickUp, Mindbody Online, Slack, Airtable, Todist, DocuSign, JotForms, Apollo, etc. I hope to join your team and bring with me insightful expertise that will translate into the success of your business.

  • CRM Software
  • MINDBODY
  • CRM Automation
  • Email Automation
  • Health & Wellness
  • Email Marketing
  • Health & Fitness
  • Scheduling Software
  • Administrative Support
  • Marketing Automation
  • Virtual Assistance
  • Data Migration
  • Business Operations
  • Mailchimp
  • Scheduling
  • Healthcare Software
  • Acuity Scheduling
Kristine C.

mabalacat pampanga, Philippines

$4/hr
4.6
149 jobs

With 15 years of professional experience, I deliver accurate, high-quality, and timely results for businesses worldwide. I specialize in data entry, lead generation, web research, and eCommerce support, helping clients save time and grow their business efficiently. 𝐒𝐄𝐑𝐕𝐈𝐂𝐄𝐒 𝐈 𝐎𝐅𝐅𝐄𝐑: 💎Data Entry & Web Research: Accurate, detail-oriented, and deadline-driven. 💎Lead Generation & LinkedIn Prospecting: Targeted data for business development. eCommerce Support: Amazon, Shopify, and Magento product listings, updates, and inventory management. 💎CRM & Real Estate Data Management: Organized, structured, and up-to-date records. 💎 Customer Service 𝐖𝐇𝐘 𝐂𝐋𝐈𝐄𝐍𝐓𝐒 𝐇𝐈𝐑𝐄 𝐌𝐄: ✅Over 100 successful projects with 5-star client feedback. ✅10+ years of online freelancing experience. ✅Reliable, flexible, and fast learner with excellent English communication. ✅Committed to delivering results that exceed expectations. I am passionate about helping clients achieve their goals efficiently. If you want accuracy, speed, and professionalism in every task, let’s connect and get started!

  • Microsoft Word
  • Microsoft Excel
  • Data Entry
  • Online Research
  • Google Search
  • Magento
  • Amazon Webstore
  • Administrative Support
Nurhoneybe M.

Tarlac City, Philippines

$6/hr
5.0
4 jobs

I am a Customer Support Specialist with 5+ years of experience in voice, email, and live chat support. I’ve worked with companies managing support tickets, resolving complex issues, and ensuring timely updates for customer satisfaction. ✅ Proficient in Zendesk & Freshdesk – ticketing, macros, automations, and knowledge base ✅ Experienced in order tracking, dispute resolution, and account support ✅ Strong communicator with a customer-first approach ✅ Skilled in multitasking, KPI monitoring, and process improvement I’m flexible, detail-oriented, and committed to helping businesses build trust and loyalty through excellent customer service.

  • Zendesk
  • Finance & Accounting
  • Online Chat Support
  • Education
  • Computer Skills
  • Zopim
  • Microsoft Office
  • Finance
  • Business
  • Customer Service
  • Customer Experience
  • Economics
  • Nursing
  • Administrate
Janna Mae B.

Pasay, Philippines

$4/hr
5.0
4 jobs

I’m a detail-oriented and reliable Virtual Assistant with strong experience in e-commerce operations, billing, property management, and administrative support. I specialize in handling high-volume customer inquiries, claims processing, invoicing, lead generation, and workflow optimization. ✅ Skilled in tools like Amazon Seller Central, eBay, Xero, Dext, Jira, Guesty, and Google Workspace ✅ Proven track record of maintaining 95%+ customer satisfaction and ensuring 100% compliance in documentation and billing ✅ Experienced in product sourcing, property management, and lead generation, consistently delivering cost savings and efficiency improvements Skills Snapshot ✅ Amazon Seller Central, eBay, Xero, Dext, Jira, Guesty, Google Workspace ✅ Customer Service & Claims Handling (95%+ satisfaction rate) ✅ Billing, Invoicing & Compliance Support (100% accuracy) ✅ Property Management & Admin Support (Airbnb, Booking com, Agoda) ✅ Lead Generation & CRM Management (LinkedIn, RocketReach) ✅ Reliable, trainable, willing to learn, and adaptable Whether it’s managing customer inquiries, processing invoices, or keeping property operations on track, I bring efficiency and accuracy to every task. My goal is to make your workload lighter and your business more productive.

  • Management Skills
  • Data Entry
  • Email Management
  • Online Chat Support
  • Administrative Support
  • Microsoft Office
  • LinkedIn Lead Generation
  • Product Sourcing
  • Product Research
  • Xero
  • Invoicing
  • Calendar Management
  • Customer Support
  • Canva
  • Google Workspace

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Don't just take our word for it

What does an ALICE specialist do?

An ALICE specialist teaches active-assailant response strategies using the Alert, Lockdown, Inform, Counter, and Evacuate framework. This role blends online instruction with physical drills to prepare staff and students for high-stress emergencies. The specialist manages the full training lifecycle, from scheduling sessions to assessing participant readiness through graded evaluations.

  • Deliver the classroom portion of the curriculum using the ALICE interactive e-learning product. You guide participants through digital modules that explain the core concepts of alerting others, locking down spaces, informing law enforcement, countering threats, and evacuating safely. This step ensures every learner understands the theoretical basis before moving to physical practice.
  • Conduct in-person, interactive practice drills that simulate real-world emergency scenarios. These sessions allow participants to apply what they learned in the e-learning modules within a controlled environment. You manage the logistics of these drills, ensuring safety protocols are followed while creating realistic pressure to test decision-making skills under stress.
  • Assess participant competence through required online testing and a graded presentation. You review test results to confirm individuals grasp the material and evaluate their practical performance during drills. This dual assessment method verifies that staff can both recall information and execute physical responses correctly when seconds count.
  • Prepare and manage blended-learning training logistics, including scheduling sessions and ordering necessary materials. You coordinate with organizational leaders to find times that minimize disruption to daily operations while maximizing attendance. This planning includes securing training spaces, preparing equipment for drills, and ensuring all digital access codes are distributed before sessions begin.
  • Support consistent and precise delivery of ALICE strategies across the entire organization. You reinforce standard procedures to prevent confusion during actual emergencies, ensuring every department follows the same protocol. This consistency builds muscle memory and reduces hesitation, which is critical for survival in active-assailant situations.

How to hire an ALICE specialist on Upwork

Step 1: Post a job

Define your safety training needs clearly to attract certified instructors. Use the Job Post Generator powered by Uma™, Upwork's Mindful AI to draft your listing. Describe your requirements in a few sentences and Uma creates a tailored post for this role. You can write a new post, update a saved draft, or reuse an existing one.

  • Specify that the freelancer must hold current ALICE Certified Instructor status and demonstrate mastery of Alert, Lockdown, Inform, Counter, and Evacuate strategies.
  • List the required deliverables, such as conducting interactive e-learning sessions and leading in-person practice drills for your staff or students.
  • Include logistical details like the number of participants, preferred scheduling windows, and any specific facility constraints for the physical drills.

Step 2: Evaluate candidates

Look for proof of completed certification and experience with blended-learning formats. Uma can run instant video interviews and build shortlists with side-by-side comparisons to help you assess fit quickly.

  • Verify their certification by asking for evidence of the graded presentation and online test completion required for ALICE instructor status.
  • Review their history of managing training logistics, including scheduling sessions and preparing necessary materials for interactive drills.
  • Check for consistent delivery of ALICE strategies across different organizations or groups to ensure they maintain instructional precision.

Step 3: Interview your top choices

Discuss their approach to active-assailant response instruction and participant engagement. Schedule and conduct these interviews within Upwork Messages, which generates an immediate transcript and summary after each conversation.

  • Ask how they adapt the interactive e-learning product for classroom delivery to keep participants engaged during the theoretical portion.
  • Inquire about their methods for assessing participant understanding through online testing and practical application during drills.
  • Discuss how they handle questions or resistance from trainees to ensure consistent adoption of safety protocols.

Step 4: Agree on scope and begin work

Set clear milestones for training sessions and certification support. Use Upwork Messages and the contract workroom for all communication and project management, while identity verification, payment protection, hourly tracking, and project funds secure the engagement.

  • Define the exact number of training sessions and practice drills the specialist will lead, along with dates for each event.
  • Agree on the preparation tasks, such as ordering materials and setting up the e-learning platform access for your team.
  • Establish criteria for successful completion, including participant test scores and feedback from the graded presentations.

Upwork is not affiliated with and does not sponsor or endorse any of the tools or services discussed in this article. These tools and services are provided only as potential options, and each reader and company should take the time needed to adequately analyze and determine the tools or services that would best fit their specific needs and situation.

The rates and information provided in this article are based on current data and industry sources available at the time of publication. Freelance rates can vary depending on factors such as experience, location, project scope, and market conditions. Readers are encouraged to conduct their own research to confirm current rates and trends, as this information may change over time.

How much does hiring an ALICE specialist cost?

$500-$1,200 per project is a typical range for focused ALICE specialist work. Final pricing depends on scope, technical complexity, required integrations, source-material quality, revision needs, and the freelancer's experience level.

Instructor certification preparation

$500-$800/project

Entry-level to mid-level
  • Structured schedule for online test and presentation prep
  • Drafted graded presentation slides and speaker notes
  • Feedback on delivery technique and content accuracy

Single-session training delivery

$800-$1,500/project

Mid-level
  • Scheduled classroom time and managed e-learning access
  • Delivered interactive e-learning module to participants
  • Led in-person practice drills for alert and evacuation

Multi-day workshop coordination

$1,500-$3,000/project

Mid-level to senior-level
  • Designed agenda and selected training scenarios
  • Ordered and organized physical training props and guides
  • Proctored online tests and graded participant presentations

Program implementation support

$3,000-$5,500/project

Senior-level
  • Mapped ALICE protocols to existing facility security plans
  • Trained internal team leads on consistent strategy delivery
  • Compiled participant completion records and test scores

Enterprise-wide rollout

$5,500-$9,000/project

Expert-level
  • Defined phased training schedule for multiple locations
  • Audited instructor delivery for protocol consistency
  • Generated report on participant proficiency and gaps

Frequently asked questions

Is hiring an ALICE specialist worth it?

For most businesses, yes: hiring an ALICE specialist is worthwhile. This role moves safety training beyond passive video watching by leading interactive practice drills that build muscle memory for active-assailant scenarios. You gain a certified instructor who manages the full blended-learning logistics, from scheduling to assessing participant mastery through required testing.

How do I evaluate ALICE specialist candidates?

Verify that the candidate holds current ALICE Certified Instructor status and has experience facilitating the specific interactive e-learning product. Ask for examples of how they managed in-person drills and graded participant presentations to confirm they can assess real-world readiness rather than just lecture.

What does an ALICE specialist do during training sessions?

An ALICE specialist delivers the classroom portion using the interactive e-learning product and leads in-person practice drills for Alert, Lockdown, Inform, Counter, and Evacuate strategies. They also administer online tests and grade participant presentations to certify competency.

Do ALICE specialists manage training logistics?

Yes, an ALICE specialist schedules blended-learning sessions and organizes the necessary training materials for your staff or students. They reinforce consistent delivery of safety protocols across your organization after the initial certification.