Hire the Best FamilyID Specialists

Homecare and NDIS providers need admin support they can trust with client schedules, compliance, and communication — that's what I do. I've worked as a Homecare Admin Coordinator and NDIS Virtual Admin, handling participant scheduling, roster coordination, service documentation, and customer support for clients and their families. I'm experienced with care-sector systems including Cliniko and Nest, alongside CRM and case management platforms like Salesforce, Zendesk, HubSpot, ServiceNow, and Go HighLevel. I'm comfortable managing sensitive participant information with the care and confidentiality this sector requires, and I use tools like Asana and Mondaydotcom to keep tasks and team coordination on track, plus reporting systems (Op Suite, Spectrum, CMS, eWFM) to keep operations accurate and audit-ready. If you need someone who can manage the admin side of care delivery — rosters, documentation, participant communication — so you can focus on service quality, let's talk about what your team needs.

Whether you're looking for customer service or operational support, I'm top-rated and available here. Experience spanning 13+ years: 📍 Part-Time EMS Monitoring Agent for GWT2Energy (7 Mos). 📍 Mobile User Support and Customer Service Manager for Smart Receipts (1.5 Years). 📍 Conducted multi-site security monitoring/police dispatch for Security Trailers (2 Years). 📍 Provided user support for SmartNews platform (5 Years). 📍 Legal Support Specialist for Immigration Law Firm (5 Years) 📍 Operations Support for Tenant Law Firms (2-4 Years). 📍 Intake Specialist for Divorce/Family Law Firm (1 Year). Focusing on what's important is my daily drive. Let's talk about your needs today. Customer Service & Technical Support Specialties: 📍Microsoft & Google Applications: Proficient. 📍AI Platforms: Proficient in working side-by-side. 📍Communication: Excellent in both written and spoken English; skilled live chat operator. 📍Leadership: Experienced in planning, execution, management, and supervision. 📍 Adaptability: Flexible and adaptable to any required environment. 📍 Team Collaboration: Cooperative and able to work effectively in multidisciplinary teams. 📍 Resilience: Ability to work under tremendous pressure with excellent time management. 📍 Proactivity: Proactive nature with a readiness to take action to influence events. 📍Decision-Making: Competent in making decisions in emergency scenarios. 🥅 Goal: I aim to build long-term relationships with clients by consistently delivering exceptional creative services and ensuring quality results at a reasonable price. I am committed to best effort with every client, aiming for unparalleled output that meets and exceeds client expectations. Drop me a message.

I am a Medical Records Retrieval Specialist with over 10 years of experience supporting healthcare providers, insurance teams, and U.S. law firms with Release of Information (ROI) and chart retrieval requests. I specialize in requesting, tracking, and retrieving medical records from hospitals, clinics, imaging centers, and specialty providers while ensuring HIPAA compliance and accuracy throughout the process. My experience includes: • Following up providers via phone, fax, email, and medical record portals • Managing Sharecare, CIOX/Datavant, ChartSwap, and MRO requests • Processing authorizations and subpoenas • Tracking request status and maintaining retrieval logs • Coordinating with attorneys and case managers • Reviewing and organizing medical documentation for completeness I am highly organized, detail-oriented, and comfortable working U.S. time zones. I can independently manage large volumes of medical record requests and ensure timely delivery for litigation and insurance cases. If you need an experienced medical records retriever who can reduce turnaround time and keep requests moving efficiently, I would be happy to support your te

Multilingual Legal Intake (ES,EN,DE), Trust & Safety, and Customer Support Specialist with 10+ years of experience in client support, fraud prevention, sales, and dispute resolution. For the past 2 years, I’ve worked as a Legal Intake Specialist handling high-volume family law intake, lead qualification, client onboarding, and case screening. I’m experienced in managing sensitive conversations with empathy, professionalism and attention to detail while ensuring every potential client feels understood, supported, and professionally guided through the process. I also have hands-on experience in fraud prevention and payment verification, including verifying customer identities and payment ownership through Stripe to help prevent fraudulent transactions and chargebacks. I work comfortably in fast-paced remote environments and I’m known for being reliable, detail-oriented, adaptable, and calm under pressure, with a strong focus on communication, customer satisfaction, and operational efficiency.

– Remote operations support – Administrative & executive assistance – Healthcare & home care scheduling – Travel & concierge coordination – Customer support & back-office operations – Team supervision & workflow support EXPERIENCE: – BPO background supporting global brands in travel, finance, and telecom – Freelancing since 2016 across multiple industries – Experience as an executive assistant, virtual assistant, and project manager – Healthcare and home care scheduling for multiple US agencies – Travel specialist handling complex and VIP bookings – Operations supervisor managing teams and KPIs – Concierge and operational support for childcare centers TOOLS & PLATFORMS: Healthcare – WellSky – AxisCare – AlayaCare – Asana Travel & Booking – Sabre – Amadeus – ITA Flight Matrix – Freshdesk Communication & Softphones – RingCentral – OpenPhone (Quo) – Webex – TurboDial – Aircall Childcare & Collaboration – Childcare Automation – Microsoft Teams INDUSTRIES SERVED – Healthcare & Home Care – Travel & Hospitality – Financial Services – Childcare & Education – BPO & Customer Support – Professional Services

Experienced with Home Health as Intake Specialist or Coordinator on a NY-based Home Health Care, specifically IDD Services. Reviewing the medicals if it does have A/V communication with their primary care (PCP) or referring physician (RP). I also do their shells, verifying insurance, and calling the guardians or caregiver (CG) of the patients if our nurses can't get in touch with them. Communication with clients such as Physicians, Facilities, Caregivers, Therapist, and Referrers are necessary to get client's information to complete a referral and for staffing. Tools being used; - McKesson -- EMR - HHAeX -- Prior Auth - Google Workspace - Outlook -- Email Management - Availity, ePaces, Waystar -- Insurance Portal - Salesforce -- CRM - WebEx/ Jabber - VOIP If you have another EMR, I would love to learn it.