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Check out Talkdesk specialists with the skills you need for your next job.
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  • $10 hourly

    • 5.0/5
    • (6 jobs)
    Hello there and welcome to my profile! Stay positive and happy. Work hard and don't give up hope. Be open to criticism and keep learning. Surround yourself with happy, warm and genuine people. - Tena Desae That's the quote I try to live by. Game tester. Web researcher. Data Entry specialist. Cold caller. Customer Service Rep. Audio transcriptionist. Those are the work titles I've had experience be it online remotely or in a Corporate setting. Everyday is a learning opportunity and I try to learn new things as much as I can. If you're interested in working with me, feel free to reach out to me.
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Online Chat Support
    Email Support
    Data Scraping
    Customer Support Plugin
    Video Editing
    Data Entry
  • $20 hourly

    • 4.7/5
    • (41 jobs)
    Hi there, this is Sereta, and thank you for visiting my profile! The fact that you're here means you're looking for Quality Deliveries with top-Notched Services surrounded by Results and Growth! Good News! You're in the right place! The best leaders have a high consideration factor. They really care about people. (Brian Tracy). With that said I am known for leading calling campaigns in English-speaking countries including the US, New Zealand & the UK. I have a genuine passion for real estate ever since my very first job in this industry a number of years ago. I was a rockstar from the get-go and helping motivated sellers to go through the motion of selling their homes gives me a joy that no other job has given me. Even in my dreams, I'll be closing deals. Real estate has become more than just a 9-5, for me, it's a lifestyle. I have ---Over 12 yrs experience - Customer Service Representative --- 1) Debt Collector 2) Customer Care 3) Data Entry 4)Customer Retention --- Over 10 yrs experience - Sales Representative| Appointment Setting ( Coordinate and manage all sales procedures of a Herbal Clinic, for 4 different locations.) I am versed in Real Estate, I take you from a cold call to a closed call! With an excellent command of the English Language, (native) I am an Ideal rapport builder. I am very comfortable on the phone and clients adores interacting with me. I have gained much experience from multiple telecommunication companies that I have worked with. I have always been committed and focused in all my endeavors. I have the natural drive and motivation to meet or exceed set goals. If it's customer care, I make irate customers happy. If it's sales I can sell ice to the Eskimos! I love learning new things and I am not intimidated by new software and scripts! I have experience using: Zendesk Zoho Zillow Zoiper Xencall Skype Slack Sneek Mojo Talkdesk Ring Central RedFin Microsoft Excel Microsoft Word Geodata Plus G- Drive Google Voice Cash Buyers Feed PipeDrive Podio Lead Sherpa Yellow Pages VoIP X-Lite Yet Another Mail-Merge Feel free to shoot me a message to see how I can take your business to the next level. "Clarity is the key to effective leadership, what are your goals?"
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Telemarketing
    Wholesale
    Phone Communication
    Order Entry
    Customer Support
    Sales
    Customer Relationship Management
    Data Entry
    Customer Service
  • $50 hourly

    • 5.0/5
    • (87 jobs)
    Hey there! Thanks for stopping by! I'm here to help you turbocharge your business with top-notch software implementation and customer experience management expertise. With over two decades of industry experience under my belt, I bring a wealth of knowledge and certified prowess as a Zendesk implementation expert. I've had the pleasure of working with a diverse range of businesses, from small enterprises to healthcare organizations and home service professionals. My passion lies in helping businesses like yours thrive and flourish in today's competitive landscape. As your go-to Zendesk guru, I specialize in tailoring the platform to fit your unique business needs like a glove. Whether it's configuring workflows, setting up automations, or generating insightful reports, I've got you covered. With my help, you'll enjoy seamless integration, stellar customer interactions, and streamlined operations. But that's not all! My expertise extends beyond Zendesk. I'm well-versed in other software solutions like Zendesk Sell, Housecall Pro, Simple Practice, Bitrix24, HighLevel, and more. Need a hand with customer experience management? Consider it done! From developing killer support strategies to training your teams for excellence, I've got the skills to elevate your customer service game. My secret sauce? Exceptional management skills. I pride myself on my ability to nip issues in the bud and keep customer satisfaction levels soaring. By implementing smooth processes and fostering open communication, I'll help you keep those customer escalations at bay and boost retention rates. Let's not forget about knowledge management. With tools like Guide, Trainual, and Whale.io in my toolkit, I can create rock-solid knowledge bases that empower your customers and support teams alike. Say goodbye to long wait times and hello to lightning-fast issue resolution and self-service capabilities. Bottom line: I'm pumped to partner with you on your journey to success. Whether you've got a burning question or a full-blown project in mind, I'm all ears. Let's chat and see how we can make magic happen for your business. Hit me up anytime!
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Project Management Software
    Knowledge Management
    Business Operations
    Training Design
    Software Configuration Management
    System Configuration
    Ticketing System
    Customer Relationship Management
    Process Improvement
    Customer Service
    Management Skills
    Helpdesk
    Zendesk
  • $20 hourly

    • 5.0/5
    • (24 jobs)
    ✅ Highly experienced virtual assistant with 14 years of expertise in delivering exceptional service! My unique combination of 8 years as a top-rated freelancer on Upwork and 6 years in the call center industry has honed my skills in customer service, operations management, and virtual assistance. With a proven track record in streamlining processes, improving client relations, and managing administrative tasks across various industries, I bring a results-driven approach that ensures client satisfaction. 👩🏻‍💻 8 Years on Upwork as a PRO in Virtual Assistant 🏆 14 Years of Experience Working with US Companies Here’s what I bring to the table: 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 & 𝙀𝙢𝙖𝙞𝙡 𝙈𝙖𝙧𝙠𝙚𝙩𝙞𝙣𝙜 I deliver high-level support across multiple channels using help desk and email platforms, while also executing effective email marketing campaigns to engage and retain customers. ✅ Zendesk ✅ Freshdesk ✅ Gorgias ✅ Missive ✅ Instantly ✅ Outlook 𝙋𝙧𝙤𝙟𝙚𝙘𝙩 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 𝙀𝙭𝙥𝙚𝙧𝙩𝙞𝙨𝙚 I’ve successfully managed multiple projects, ensuring smooth operations and timely completion by coordinating tasks, delegating responsibilities, and tracking progress. My proficiency with top project management tools allows me to efficiently handle complex workflows. ✅ Basecamp ✅ Asana ✅ Trello ✅ Monday.com ✅ ClickUp ✅ FollowUp Boss 𝙎𝙩𝙧𝙚𝙖𝙢𝙡𝙞𝙣𝙚𝙙 𝙎𝙘𝙝𝙚𝙙𝙪𝙡𝙞𝙣𝙜 & 𝘾𝙤𝙤𝙧𝙙𝙞𝙣𝙖𝙩𝙞𝙤𝙣 With my expertise in scheduling and calendar management, I automate appointments, streamline workflows, and ensure that all meetings and events are organized efficiently. I provide seamless coordination for clients using advanced scheduling tools. ✅ Calendly ✅ Zoom ✅ Google Calendar ✅ Acuity 𝘼𝙙𝙫𝙖𝙣𝙘𝙚𝙙 𝘾𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙞𝙤𝙣 𝙏𝙤𝙤𝙡𝙨 My experience with various VoIP and dialer systems enables me to provide top-tier customer service and client communication. I handle high volumes of calls and messages while ensuring professional and timely responses. ✅ RingCentral ✅ Dialpad ✅ CloudTalk ✅ AirCall ✅ ZohoVoice ✅ WavePhone ✅ CallTrackingMetrics 𝙁𝙞𝙚𝙡𝙙 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 I specialize in managing field service operations, streamlining scheduling, and optimizing service workflows for HVAC, plumbing, electrical, and construction companies. My expertise with industry-specific tools helps improve efficiency and coordination in field service tasks. ✅ Jobber ✅ ServiceTitan ✅ FieldPulse ✅ ServMan ✅ Sera 𝙊𝙛𝙛𝙞𝙘𝙚 & 𝘾𝙤𝙡𝙡𝙖𝙗𝙤𝙧𝙖𝙩𝙞𝙤𝙣 𝙏𝙤𝙤𝙡𝙨 𝙈𝙖𝙨𝙩𝙚𝙧𝙮 I have extensive experience in managing documents, presentations, and team collaboration using leading office tools. These skills ensure smooth communication and document sharing across teams. ✅ Google Workspace (Drive, Gmail, Meet, Docs, Sheets, Calendar) ✅ Microsoft Office ✅ Canva ✅ Dropbox 𝘾𝙍𝙈 & 𝙎𝙖𝙡𝙚𝙨 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 I’ve managed customer relationships, optimized sales pipelines, and enhanced lead generation processes using various CRM platforms. My work has led to improved client interactions and stronger customer retention. ✅ HubSpot ✅ Salesforce ✅ Zoho ✅ Zendesk ✅ Apollo.io ✅ Nutshell 𝙀𝙘𝙤𝙢𝙢𝙚𝙧𝙘𝙚 & 𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝙈𝙖𝙧𝙠𝙚𝙩𝙞𝙣𝙜 My experience in managing online stores and digital marketing campaigns has enabled me to drive sales and improve online visibility for clients. I also design compelling visuals to enhance marketing efforts. ✅ Shopify ✅ WooCommerce ✅ Stripe Why Choose Me? ✅ Efficient and Detail-Oriented: I thrive on getting things done the right way, and on time. ✅ Tech Savvy: I'm constantly learning new tools and adapting to emerging technologies. ✅ Client-Centric: My goal is to ensure your satisfaction and help you achieve your business goals. Here's what one of my clients had to say about my work: ⭐⭐⭐⭐⭐ "Danica is a superstar customer service rep. In the entire contract spanning over several years, Danice has never called out sick or had any issues with attendance or internet. She has been extremely reliable. Danica's english is also in the top 1% of all Upwork contractors I have worked with. Customers fully believe they are speaking to an english native." Let’s work together to make your operations smoother, your projects more organized, and your clients happier. Drop me a line with your thoughts, and let's schedule a call to explore our collaboration further. When's a good time for you to connect?
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Interpersonal Skills
    Communication Etiquette
    Time Management
    Phone Support
    Product Knowledge
    Customer Support
    Personal Administration
    Virtual Assistance
    Project Management
    Data Entry
    Online Chat Support
    Executive Support
    Administrative Support
    Email Communication
    Customer Service
  • $10 hourly

    • 4.8/5
    • (5 jobs)
    To acquire a position within your organization that will allow me to utilize the Knowledge and Experience gained in the Customer Service Industry. With over 5 years in the Call Center Industry, I have acquired the following skills: Problem Solving, Order Processing, Email Handling, Online Chat also. I am very efficient and work well with people. I am open to constructive criticism and can work will with minimal to no supervision.
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Customer Support
    Typing
    Customer Service
    Zendesk
  • $10 hourly

    • 4.5/5
    • (3 jobs)
    Hi I have 3 years experience in the industry already, becoming an expert in wholesale investment companies. I first start as a cold caller and appointment setter, then I become an acquisition manager and also did some works as transaction coordinator such as scheduling visits for pictures and inspections. My daily work now consist of doing following ups, email marketing and running comps in order to make an offer. A big plus I have is that besides having this plenty experience I´m bilingual spanish which is an advantage in the U.S market because of the big Hispanic population it has. I have a past 1 year experience as customer service and technical support rep. too in which I develop my skills in how to treat a customer in a good way and always looking to give him a good experience. Systems I´m familiar with (but always willing to learn new ones): -Podio -FreedomSoft -Propstream (comps) -Zillow (comps) -Mail Chimps -Xencall dialer -Vicidial -Mojoo - G suite
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Real Estate Investment Assistance
    Communication Skills
    Cold Calling
    Contract Negotiation
    Multitasking
    Lead Generation
    Email Marketing
  • $15 hourly

    • 4.9/5
    • (16 jobs)
    Experienced Senior Customer Service Manager with more than 17 years of Customer Service experience and 4 years expertise in overseeing customer service divisions. I have a proven track record of enhancing customer satisfaction, optimizing service processes, and mentoring high-performing teams. Skilled in strategic planning, execution, and utilizing technology to enhance the delivery of customer service. Expert Real Estate Cold Caller with over 9 years cold calling experience. Highly effective in establishing and maintaining relationships with potential and existing clients. Extremely self-motivated and ambitious with a strong work ethic, exceptional skills and the ability to handle objections well. I am also very reliable with excellent time management skills and require minimal supervision. I am experienced in the following areas: 1) Customer Care (Voice, Live Chat, E-mail, Text, Whatsapp) 2) Cold Calling (Real Estate) 3) Virtual Assistant I have experience using the following tools for work: Mojo Follow Up Boss Zendesk Zoho Skype Java Script Humanity Slack Discord Google Suites Microsoft Word Microsoft Excel Meta Business Suites Zoiper Whatsapp
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Quality Audit
    Supervision
    Management Skills
    B2C Marketing
    Lead Generation
    Outbound Sales
    Sales
    Telemarketing
    Cold Call
    Administrative Support
    Cold Calling
    Scheduling
    Customer Service
    Real Estate
    Sales & Marketing
  • $15 hourly

    • 5.0/5
    • (7 jobs)
    • Exceptional ability to demonstrate professional skills for verbal and written communication • 4-year experience in project management handling virtual roster of independent contractors • Ability to develop positive and supportive relationships with colleagues; internal staff, management, and client
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Sales Operations
    Client Management
    Multiple Email Account Management
    Canva
    Pipedrive
    NetSuite Administration
    Zendesk
    Customer Service
    Customer Relationship Management
    Microsoft SharePoint
  • $28 hourly

    • 4.6/5
    • (94 jobs)
    I look forward to excelling in your expectations of a virtual employee. I have been working as a customer service/tech support representative in different companies and I can proudly say that I am a team player when it comes to achieving metrics and giving good scores. My skills are very diverse from data entry, computer programs, tech support, administrative, quality assurance, and the list goes on and on. I have worked in technical support for companies such as Microsoft and At&t. I am very experienced with networking. I can manage my time effectively and efficiently. I am excellent at prioritizing. I look forward to working with you and your company.
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Customer Acquisition
    Communication Etiquette
    Accuracy Verification
    Data Entry
    Customer Service
    Financial Audit
    Accounts Payable Management
    Technical Support
  • $10 hourly

    • 4.6/5
    • (33 jobs)
    I'm a very dedicated and sophisticated young lady that loves to help people. I am reliable and determined and more than willing to go the extra mile for any company that I am employed by. I have over 12 years of experience in the customer care. I am highly skilled experienced and trained in this field and will be an exceptional asset to your business. I am always looking for ways to improve on myself so I do not set any limits on what I can do. I am always willing and open to learn something new daily. I am skilled in using all Microsoft tools such as Microsoft Word, Excel, PowerPoint as to Name a few. I am also knowledgeable on Zendesk, Zendesk, Reonomy, Slack, Zopim, WordPress, Fresh desk, Selectus and many other CRM platforms.
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Microsoft Word
    General Transcription
    Customer Service
    Presentation Design
    Office Administration
    Whiteboard Animation
    Microsoft PowerPoint
    Hospitality & Tourism
    English
    Email Support
    Online Chat Support
    Business with 10-99 Employees
  • $12 hourly

    • 4.9/5
    • (15 jobs)
    My capabilities includes but not limited to: •Google Sheet and DOCs | Microsoft Office •CRMs | Zendesk | Freshdesk | Talkdesk •Shopify | Amazon | Dropshipping •Email Management and Phone Handling •Light Bookkeeping | Xero and Quickbooks learning •Appointment Setter | Data Entry | Admin Work •Social Media Management learning I have been in the Virtual world for 8 years. I am Customer Service & Relations professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Experienced in eCommerce, online store, and Amazon. In addition, I know how to handle Shopify store especially in dropshipping, answering customers' emails, chat and phone calls. Working in Customer Service Industry, I have developed strong problem-solving skills, ability to manage conflict and deal with demanding individuals and enhanced my communication skills. I also have a past experience as a virtual assistant and virtual bookkeeper. My experience in the virtual world has developed my knowledge in dealing with people in business worlds. I am trustworthy, ethical and discreet; committed to superior customer service, confident and poised in interactions with individuals at all levels. I am detail-oriented, resourceful in completing projects and able to multi-task effectively. I am expanding my skills to learning more on social media management. I’m excited to meet different people around the world to work and do business with. Thanks for visiting my profile! :)
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Online Chat Support
    Order Processing
    Order Tracking
    Order Fulfillment
    Customer Support Plugin
    Dropshipping
    Customer Service
  • $22 hourly

    • 4.7/5
    • (35 jobs)
    "Professionalism is very expensive these days, you won't get them cheap." Researcher. Tech guy. Human Resource. Admin assistant. AI Technologist. The power of self-teaching brings out the true potential of a person. Let my skills bring out the best out of your business. I specialize in customer service automation but being online for some time, I was able to learn the art of learning. Yes. Interested? Let me show you how it's being done.
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    WordPress Development
    Ecommerce Website
    Technical Support
    Business Plan
    Customer Service
    Manual Testing
    Chatbot Development
    Social Media Management
    Team Management
  • $68 hourly

    • 4.7/5
    • (89 jobs)
    **Featured on Upwork website to represent the customer service category** ** Featured in the "10 Upwork Profile Examples That Will Help You Get Clients" article ** ** Featured on Upwork's LinkedIn, Facebook, and Instagram accounts ** **Featured on Upwork "Upwork Unveils Top 10 Most In-Demand Skills for Technology, Marketing, and Customer Service Independent Talent in 2022"** **Featured on Yahoo Finance - link in LinkedIn profile** **Featured speaker in CXCollective in the Zone - link in LinkedIn profile** Hello, Thank you for checking out my profile, here is a quick overview of my skills and strengths. I am well organized, efficient, and self motivated. The key to my success has been to learn quickly and to then reach for a higher personal and professional standard by seeking additional responsibilities. I worked in the retail industry for over 10 years as a Manager for companies such as Kenneth Cole, Calvin Klein, Bebe, and Pac Sun. I then joined Upwork and have done customer service management, training program management, and operations development on Upwork for over 9 years and was selected to be the sole representative for the entire customer service category for Upwork. I have designed and implemented training programs using eLearning and self-paced modules. I have overseen quality analyst performance and held regular calibrations to align on interpretation of policies and procedures and identify opportunities to improve support agent experiences I have also built Help Center and Knowledge Base, macros, SOPs and internal processes, thus addressing operational inefficiencies and inconsistency, and improving customer experience and CSAT scores. I also have designed multiple Train the Trainer programs, playbooks, and facilitator’s guide to create more flexibility and autonomy for new trainers. My genuine interest in building world class support teams and maintaining a high level of standards has led me to become successful in my role as a Training and Performance/ Customer Success Manager. My goal has always been to exceed the expectations of both my employer as well as my customer. Although the above is only a brief snapshot, this philosophy has served me well in my professional career. Please note I am only open to management opportunities.
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Business with 10-99 Employees
    Zendesk
    Phone Support
    BigCommerce
    Customer Satisfaction
    Project Management
    Customer Service
    Quality Control
    Employee Training
    Training & Development
    Compliance Training
  • $25 hourly

    • 4.3/5
    • (27 jobs)
    ***Top Rated Plus Medical Virtual Assistant/HR Manager*** Virtual Office Assistant / Human Resources Manager with over 30+ years of administrative experience working in the healthcare industry. Providing above satisfactory and dependable services to you and your business, no matter the line of work. I have worked in the healthcare field as a Staffing Coordinator, Health Information Manager with an emphasis on Coding and Transcribing, Human Resources, Medical Administrative Assistant, and Patient Care Coordinator. I have worked in the hospital as a Patient Registration Specialist for 15 months which allowed me to expand my expertise into the hospital setting. I can work as a team player or independently. I'm a self-motivated individual and detail-oriented. I have excellent organizational skills, I'm a quick learner and can adapt quickly to new technologies. All deadlines are taken very seriously. My goal is to provide the utmost courteous service while applying these same concepts to completing your projects! I will strive to be the assistant you return to with all your future tasks! ***HEALTHCARE/MEDICAL/BUSINESS*** * Experienced with the confidential management of medical records & EMR systems * Medical Office Support • Medical Terminology • Patient Documentation • Patient Scheduling / Patient Registration • Medical Records Retention / HIM / Chart Preparation * Staffing Coordinator * Screening Applicants for positions in healthcare settings * Verifying Credentials * Insurance Verification and Medical Prior Authorizations *.HIPAA Proficient - confidentiality in ANY context is guaranteed * Human Resources functions * Onboarding / Credentialing of licensed candidates * INDUSTRY SOFTWARE * Kronos Software * Paragon EHR Software * Blue Sky Software - Medical Staffing Software & Healthcare VMS * Simple Practice Software - EHR for Medical Practices * Therapy Notes Software - EHR for Medical Practices * ARC-DOS Resident Services Software * Sales Force - customer relationship management software * Trello - project management software * Asana - task management software * Applicant Pro - ATS * HireForms - onboarding software for documents * Google Suite * Nowsta - Staffing Agency payroll, time and attendance, invoicing * Slack - messaging app for business * Google Voice - used for messaging applicants * * WhatsApp for Buisness - used for messaging internal staff ***VIRTUAL ASSISTANCE*** • Editing and Proofreading * Electronic File Management * Email Management * Copy/Paste * File Conversions (JPG to PDF, PDF to WORD/Excell) • Strong Telephone Etiquette • Excellent Handwriting • Typing 55+ wpm * Email Communication * Extreme Accuracy * MS Office * Google Suite * MAC OS HONEST AND TRUSTWORTHY! Building one relationship at a time.
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Scheduling
    Clerical Procedures
    Data Entry
    Medical Records Research
    Records Management
    Medical Informatics
    Human Resource Management
    Resume Screening
    Email Communication
    Administrative Support
    File Management
  • $15 hourly

    • 5.0/5
    • (7 jobs)
    Associate Category Manager Supports the Category Management team with identifying and setting up new products to sell to Restaurant Operators in all categories. You will benefit by having experience or knowledge in this space. Attention to detail is important in setting products up to avoid errors and confusion. Knowledge of Seafood and or Meat Products that restaurants use is a plus. The use of Slack, Google Sheets, and Netsuite ERP system is part of the job. +12 years experience in the BPO/Outsourcing Industry. Manager, Sales Operations Responsible for coaching and developing Team Leaders and Agents to meet or exceed Sales goals. This position is also responsible for ensuring client service levels and budgets are met on a consistent basis. Demanding a high degree of adaptability and flexibility in a fast-paced; rapidly changing environment. Create a Sales environment utilizing daily, weekly, and monthly client-driven and Convergys incentive reports Tech Support Specialist Customer Problem Resolution: Provide and facilitates the delivery of responsive and reliable technical solutions and information to targeted customers. Customer Service Representative/Escalations Representative Responsible for representation of the client to their customers by handling calls promptly, interacting with customers to determine their needs, and providing consistent, high quality service and accurate information to the customers. Conduct needs-based selling by using non-scripted probing techniques to determine customer’s needs and to offer the most appropriate product or service to address their needs. Meet customer requirements for first contact resolution
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Call Center Management
    Supply Chain & Logistics
    Logistics Management
    BPO Call Center
    Client Management
    Logistics Coordination
    Service Level Management
    Project Insight
    Customer Service
    Sales
    Category Management
    Project Analysis
    Analytics
    Technical Support
  • $80 hourly

    • 5.0/5
    • (25 jobs)
    Twilio Expert (I'm part of the Twilio Champion program and Lead Product Manager at c20y.com) available to help you setup IVR, Contact Center , SMS and VOICE solutions, Twilio Flex, and much more. I have an extensive experience in IT mainly in web development PHP/MySQL, Project/Product/Service Management and Technical Support. If you need help get int ouch with me, we can discuss short/medium and long term projects as well.
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Chatbot Development
    API
    Customer Relationship Management
    Project Management
    ITIL
    PHP
    Product Management
    API Integration
    Twilio API
    VoIP
    Twilio
  • $100 hourly

    • 5.0/5
    • (17 jobs)
    Well-versed Salesforce Administrator with 7+ years of experience administering complex Salesforce solutions for sales and marketing teams. A detail-oriented individual with extensive software management and integration experience. Collaborative administrator supporting personnel in both short-term and long-term platform management. I help companies: - Optimize their existing Salesforce Instance / Set up new a Salesforce Instance - Optimize their existing integrations / Set up new integrations (with Salesforce) - Create Automations to streamline their business process - Conduct Data Analysis - Create Data Visualizations - Conduct Data Migrations - Optimize existing business processes for efficiency
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Salesforce Marketing Cloud
    API Integration
    Salesforce Service Cloud
    Customer Relationship Management
    Salesforce Sales Cloud
    Salesforce App Development
    Marketing Automation
    CRM Development
    Apex
    HubSpot
    Pardot
    CRM Automation
    CRM Software
    Salesforce CRM
    Pardot Marketing
  • $500 hourly

    • 3.6/5
    • (1 job)
    Having worked in a call center as a sales agent and customer service representative I gained a lot of experience in the domain. very smart, calm customers down in case they want to give up on the project, assure them and help them finalize the sale. as projects desire to be a motivational speaker and a councilor in future, presently i own a Facebook page for motivations(oliviame truth). I am a holder of the Higher National Diploma in insurance from National Polytechnic Bamenda Cameroon.
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
  • $12 hourly

    • 4.8/5
    • (6 jobs)
    I have been in the Tech support/Product Specialist field for 10 years. During this time I have worked for Amazon.com, SpyTec Inc, One Hour Site Fix and Gemba 360. I've worked in various capacities where my job entailed providing support on products and services, Host webinars, Onboarding new clients, training on software/business management platforms and IT support. I have experience assisting clients via email, VoIP phone, and chat. I also have experience in using various software to assist customers/clients. One of my main strengths is my ability to adapt quickly to my environment. I'm also a fast learner and team player. With my skillsets and attributes, I can add great value to your organization which will in-tern contribute to the growth and development of your business. I also understand the importance of growing and maintaining a great relationship between you and your customer I have listed a few platforms/software I have worked with: -Tawk chat system -Click Desk -Agile -Kanban -Trello -Freshdesk -Charge Bee -Zendesk -Wix.com -Intercom -MailChimp -Hubspot -Zoom -Google sheets -Photoshop -Lightroom -Building websites using Wordpress templates, Shopify templates as well as fulfilling orders through Oberlo
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    RingCentral Glip
    Microsoft Word
    Microsoft Excel
    Customer Service
    Spreadsheet Software
    Adobe Photoshop
    Magento
    Photography
    Technical Support
    Freshdesk
  • $15 hourly

    • 5.0/5
    • (15 jobs)
    I was awarded an Associate of Arts degree from the College of Central Florida in May 2019, and am currently a Senior at the University of Central Florida seeking a Bachelor of Science degree majoring in Psychology. I have several years of experience in content moderation and customer service in both remote roles through UpWork, alongside in-person positions, many of which were long-term roles lasting 1 year or more. I also have many years of experience moderating platforms, assisting customers, using tools such as Slack to communicate with my team, and working on CRMs such as HubSpot, HelpDesk, HelpScout, TalkDesk, Twilio, Zendesk, Gorgias, Shopify, and Intercom. I am also currently working in a long-term, full-time customer care role, and I have years of experience in customer service, from in-person positions to phone-based jobs. My roles have required me to reply to customer support tickets, make outbound calls to customers who need assistance, answer inbound calls, process refunds, set requisitions, and access an admin portal to view and edit customer information if required. One such role was Vital Records Online where it would be my job to ensure customers could obtain their vital records upon request. In this role, I would assist customers by answering inbound phone calls using our dialer known as Twilio and other predictive dialers, handling tickets as they came into the HelpScout CRM inbox, replying to emails and live chats, making outbound phone calls, changing information as requested in the proprietary admin panel, and helping people process refunds. I also worked in a company where we manage remote gate openers, and I would assist customers on the phone by answering inbound phone calls, changing information as requested in the proprietary admin system, answering questions regarding important product-related information, providing assistance with setting up and troubleshooting the keypads when customers experience physical issues or software related problems in the app, refunds, and other concerns when they needed assistance. My most recent role was one where I worked for a company called Function Health where members would use our service to get their biomarkers checked out via blood draw labs. These labs would be remotely scheduled and I would set a requisition for them in our system and using Quest Diagnostics. After they appeared in person and submitted to a set of labs, we would assist them in testing several hundred biomarkers to determine whether they may have a deficiency in certain departments such as low testosterone, high cholesterol, and even early cancer screening through a Grail kit. The founder, who is a licensed physician, would interpret the results alongside some of his team and we would then compile these results into a comprehensive portal for the patients to view. I would assist them via text message or instant live chat in an online portal, alter member information as required when requested, set requisitions, and make follow-up outbound phone calls when needed to assist members. My current and longest-lasting role is from a company called FishBowl by Glassdoor. FishBowl is a professional online community where professionals and everyday workers alike can reach out to each other and make online forum posts. It is like a combination of LinkedIn and Reddit, and it fosters many intriguing and professional discussions from people worldwide. I operate as a content moderator, and curate content throughout the different bowls to ensure nobody posts anything that would otherwise violate our rules or terms of service. It is paramount to make sure that everyone feels safe and can have fair and appropriate environments throughout the website for their discussions to take place. I have been in this role full-time for a little over two and a half years.
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Gorgias
    Shopify
    Twilio
    Phone Support
    Order Tracking
    Help Scout
    Zoho CRM
    Intercom
    Community Moderation
    Community Engagement
    Customer Support
    Community Management
    HubSpot
    Zendesk
  • $10 hourly

    • 5.0/5
    • (5 jobs)
    Hello, I'm Lamony, your dedicated Customer Service Representative and Virtual Assistant. With a passion for delivering exceptional service and a commitment to making your life easier, I'm here to ensure your clients and business thrive. I bring professionalism, efficiency, and a friendly demeanor to every task, whether it's assisting your customers or handling administrative duties. Skills: Customer Service Excellence: I possess over 5 years of hands-on experience in customer service. My skills include resolving customer issues, providing product information, and creating a positive, memorable customer experience. Communication: Clear and effective communication is my forte. I excel in conveying information, whether it's answering customer queries or collaborating with team members and clients. Time Management: As a Virtual Assistant, I understand the importance of managing tasks efficiently. I'm adept at prioritizing activities, scheduling, and ensuring everything runs smoothly. Problem Solving: Complex challenges don't deter me. I have a knack for identifying issues, finding innovative solutions, and ensuring things are on track. Tech Savviness: I'm comfortable using a variety of software and tools, making me adaptable to different platforms and technologies. I quickly grasp new systems to streamline processes. Organizational Skills: From maintaining calendars to organizing data, I thrive on keeping things in order. This leads to a structured workflow and a clutter-free workspace. Services I Offer: Customer Support: I can handle inquiries, resolve issues, and ensure your customers have a positive experience, which translates into brand loyalty. Email Management: I maintain organized inboxes, promptly respond to emails, and can draft professional, customer-friendly responses. Administrative Tasks: My skills encompass data entry, research, and document preparation, all executed with precision and attention to detail. Appointment Scheduling: I can manage your calendar efficiently, ensuring meetings, appointments, and deadlines are met without a hitch. Social Media Management: Need help with your online presence? I can assist with social media updates, engagement, and content scheduling to enhance your brand's reach. Why Choose Me: Reliability: I'm known for being dependable and consistent. You can trust that tasks will be completed accurately and on time, every time. Empathy: I understand the importance of empathetic customer interactions. I handle every customer query with care and understanding. Adaptability: I'm not afraid to take on new challenges. I adapt quickly to changing circumstances and requirements, making me an asset in dynamic environments. Professionalism: With a professional demeanor and strong work ethics, I maintain a high standard of conduct in all interactions. Let's work together to enhance your customer service, streamline your tasks, and propel your business to new heights. Contact me today to discuss how I can contribute to your success! **NO SALES ROLES** **NO LEAD GENERATING ROLES**
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Booking Services
    Jira
    Pipedrive
    Agile Project Management
    Project Management
    Product Roadmap
    Google Workspace
    Front
    Zendesk
    Email Support
    Customer Support
    SaaS
    Technical Support
    CRM Software
  • $10 hourly

    • 4.6/5
    • (9 jobs)
    With over 14 years of experience providing top-tier customer support for US and Canadian corporate clients, I specialize in both B2B and B2C industries. My expertise spans customer service, technical support, and building strong client relationships. Tool Proficiency - Phone Systems: Five9, Salesforce, RingCentral, Talkdesk - eCommerce Platforms: Shopify - CRM/Communication Tools: Helpdesk, Helpscout, Zendesk, Slack, Notion, Gorgias, Hubspot, Asana, Flxpoint, Skubana, Klaviyo - Chat Platforms: Intercom, Zendesk Chat, Olark - SMS Tools: Justcall, Emotive Ready to deliver exceptional service and elevate your customer support operations!
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Phone Support
    Intercom
    Zendesk
    Customer Service
    Five9
    Data Entry
    Online Chat Support
    Administrative Support
    Salesforce
    Help Scout
    Communications
    Order Processing
  • $10 hourly

    • 5.0/5
    • (1 job)
    I am Manuel Ortellado from Buenos Aires, Argentina and I am 25 years old. I am looking for a full time job to become the main source of income for my home. I have a very good relationship with people, a highly developed active listening, I am patient, kind, creative and hard-working. Thanks to the jobs I have been in, I have gained experience in administrative assistance, dealing with people, setting goals, achieving objectives and the English language. I am studying a career in human resources because I love working with people, serving them, helping them, listening to them and solving their problems. I know that people are the most valuable resource of any organization. I am a quick learner of any task assigned to me. I am available for an interview.
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Fluent
    Supply Chain Modeling
    Active Listening
    Kindful
    Process Infographics
    Import Procedure
    Microsoft Excel
  • $20 hourly

    • 4.5/5
    • (7 jobs)
    I have accumulated four years of direct experience with Intuit QuickBooks, encompassing both the Desktop and Online versions. During this time, I have effectively served in roles involving technical support and customer service. My responsibilities included troubleshooting application errors, assisting with installations, addressing multi-user discrepancies, and handling intricacies related to Intuit Data Protect functionality. Additionally, I gained insight into various aspects of business accounting, such as cash flow management, bank reconciliation, online banking integration, chart of accounts management, and report generation. My career progression within the company led me to the role of Level 2 Support for QuickBooks Desktop, where I managed more complex technical and accounting challenges beyond Level 1 Support. As part of the escalations team, I initiated investigations for developers and knowledge teams when expertise exceeded my immediate scope. Further advancement came with my promotion to Subject Matter Expert, where I not only excelled in providing support for QuickBooks Desktop but also led and supervised my own team. I expanded my proficiency to include support for QuickBooks Desktop Payroll functions. After my tenure at Intuit QuickBooks, I joined RealPage Company as Buildium Product Support, a position I held for nearly two years. Concurrently, I worked as a Virtual Assistant and Bookkeeper, assisting three distinct enterprises. With my diverse experience, I am now focused on pursuing virtual assistance roles exclusively. During my time at Buildium, I handled various tasks including configuring the Buildium platform for rental and property management, conducting bank reconciliations, customizing templates for eLeasing purposes, managing ePay services, overseeing syndicated listings, administering rental applications, and managing task and work orders. I also ensured accurate bookkeeping to maintain financial equilibrium across reports such as Rental Owner Statements, Income Statements, and Balance Sheets. Additionally, I provided assistance to customers with 1099 tax filing.
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    AppFolio
    Microsoft Word
    Buildium
    Maintenance Management
    Financial Reporting
    Salesforce Lightning
    Intuit QuickBooks
    Accounts Payable
    Accounting
    Accounts Receivable
    Account Reconciliation
    Bank Reconciliation
    Microsoft Excel
  • $50 hourly

    • 4.9/5
    • (30 jobs)
    Hello Upwork! My name is Stacey Erica Pierre, and I was born in Miami, Florida, to two tenacious Haitian immigrants, Edlin and Nicole Pierre. Biblically and in chronological order, my name means one who shall rise again, autocrat, and rock. I practice vulnerable leadership to invite people to share their genuine selves. With my Mother being a daughter of Haiti's "fighting" capital, Port au Prince, and my father being a son of the New Orleans of Haiti, Au-Cap, I have learned that you must fight for the life you want. I am on LinkedIn to serve as a resource for diverse populations such as immigrants, first-generation college students, and ambitious Black women. I am a 2019 graduate of a now Top 20 public institution U.S. News & Worlld Report. Graduating from Florida State University (F.S.U.) and being nurtured by the C.A.R.E. Department under the incredible leadership of Dr. Tadaryl Starke has transformed me into a proven Higher Education Consultant outside of Upwork. Through my diverse work on Upwork, I have also molded myself into a Higher Education Program Manager. My top values include efficiency, discretion, freedom, intentionality, stability, creativity, and authentic diversity and inclusion. Throughout my time at F.S.U., I served as a leader both on-campus and off-campus. After graduating, I shifted my focus to roles to engage individuals and help advance companies through education technology. I proudly advocate for affordable initiatives to diversify mid to higher-level board room positions with undeniably qualified candidates from all backgrounds. If you have any questions or qualifications, I prefer face-to-face interactions, so email me at staceypierre1997@gmail.com, and we can coordinate a time and medium (i.e., in-person or virtual) that works for both of us. Excited to connect soon, don't hesitate to reach out if you need anything. If I can't help you, I am confident that I can point you in the right direction. Stacey Pierre
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Resume
    Scientific Writing
    Cover Letter Writing
    Resume Writing
    Sales
    Salesforce
    Proofreading
    Writing
  • $15 hourly

    • 4.9/5
    • (25 jobs)
    As an experienced Make.com developer, I excel in integrating various tools, streamlining workflows, and implementing automation solutions. Proficient in pre-built modules and custom scripting, I leverage webhooks and languages like JavaScript or Python for tailored efficiency. Active engagement with the Make.com Academy keeps me updated on the latest features and best practices, ensuring robust solutions for your organization. With over a decade as a Full Stack Web Developer, I specialize in designing and developing complex websites, web applications, and API integrations. Proficient in PHP frameworks like Laravel and Codeigniter, as well as React for frontend, I create robust applications. My services encompass customization for various technologies, addressing diverse needs from module additions to API integrations and bug resolution. My contribution offers end-to-end development, enhancing your project comprehensively. Mastering Integrations with Make.com: Make.com: I'm a Make.com specialist, adept at crafting seamless automations across various platforms. From CRM and project management to marketing and finance, I can connect your essential tools for effortless data flow. Drag-and-Drop Efficiency: Pre-built Make.com modules allow me to quickly create streamlined automations with drag-and-drop ease. Custom Scripting Powerhouse: For complex needs, I leverage Make.com's webhooks and custom scripting (JavaScript/Python) to tailor integrations perfectly. Extensive Experience Integrating: CRMs: HubSpot, Salesforce, Zoho CRM Project Management: Trello, Jira, Notion Time Trackers: Clockify, Toggl, Harvest Email & Marketing: MailChimp, ChatGPT, and more Finance & Accounting: Xero, QuickBooks, Stripe, PayPal Misc Modules: Acuity Scheduling, Clio, Shopify, etc. Full-Stack Development Prowess: Decade of Experience: My 10+ years in development empower me to tackle any web application challenges. Master of Multiple Technologies: Back-end, I'm skilled in PHP frameworks (Laravel, CodeIgniter), Node.js, Python, and managing databases (MySQL, PostgreSQL, MongoDB). Front-end, I excel in React JS, Next.js, Redux, React Native, and conventional stack including Bootstrap, Jquery, CSS and HTML. What I Can Deliver: Web Development: Custom web solutions designed to meet your specific business needs. Backend Expertise: PHP/Laravel/CodeIgniter, Node.js/Express.js, Python/Django/Flask for robust back-end development. Frontend Fluency: React JS, Next.js, JavaScript, HTML/CSS, Bootstrap, TailwindCSS for a seamless user experience. API Integration Wizard: Extensive experience connecting to third-party APIs like PayPal, Stripe, HubSpot, and more. Industry Versatility: Proven experience serving E-commerce, Healthcare, Finance & Banking, Education, Real Estate, and Entertainment & Media industries. Let's Collaborate! Whether you need integrations to streamline your operations or the development of powerful web applications, I'm ready to turn your vision into reality. Get in touch with any questions or simply to connect. Together, let's build something amazing.
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    System Automation
    Custom PHP
    Web Development
    Zapier
    Make.com
    Automation
    Mobile App
    MEAN Stack Administration
    Laravel
    API Integration
    MySQL
    React Native
    React
    Python
    PHP
  • $75 hourly

    • 4.6/5
    • (3 jobs)
    Hi, I'm Russ. I'm an experienced customer care leader and contact center consultant. I've been a customer of Zendesk since 2010, and have led implementations at over 10 companies. I'm a certified Zendesk Support Admin Expert; I was in the very first class of certified Zendesk Support Admins back in 2017. I've successfully managed multiple implementations across a diverse range of usage models (IT Helpdesk, B2C & B2B support, Human Resources). "I engaged Russ to help us optimize our Zendesk implementation when I was the manager of customer operations at [client name removed]. We had a basic set-up, but needed help with automating some tasks to increase agent efficiency. Russ helped us make some configuration changes that let agents handle more tickets per hour, and helped make our policy messaging more consistent across the agent base. He also created management reports that gave us better visibility to what was happening on a daily, weekly and monthly basis. The best part of Russ' Zendesk help is that he approaches it from the point of view of a support manager, someone who knows what it's like to be running a support team in a crazy start-up environment. I would highly recommend him!" I can help you to: • Configure your Zendesk system from scratch, or help to optimize it with triggers, automations, SLAs and macros • Build out your Help Center to enable more self-service and deflect inbound tickets • Implement other Zendesk products like Chat, AI Messaging or Talk • Identify and integrate third-party applications to maximize efficiency • Migrate Insights reporting to Explore I'm relatively new to Upwork as a freelancer, but not new to consulting. With over 40 years in customer care, I've got a full range of experience in consumer, B2B and enterprise service and support. I've worked at both Fortune 500 companies, tiny start-ups, and everything in between. I've led and/or sponsored the selection and implementation of multiple contact center technologies (telephony, CRM, email management and workflow automation). I come with expert-level knowledge and experience in the planning, analysis, and implementation of outsourcing/offshoring solutions. I have successfully managed multilingual teams across sites around the globe, with hundreds of agents in the US, Western and Eastern Europe, and Asia. I excel at the design and re-design of business processes to minimize expense and maximize customer satisfaction. "Russ is a creative, responsible, talented and fun leader, and a trusted business partner. He is an experienced call center executive who can build and train a team with ease, and adapt to changing conditions. He is a Zendesk expert who can implement and manage a solution without the need for implementation consultants (Unless he IS your implementation consultant). He can be counted on to give you the straight story without drama or complaint, and is generous with his time and knowledge. I highly recommend Russ!" (The quote above is from the COO of a company that I helped to scale from 30 employees to 500+ over 2 years.) When we work together, you'll find that our goals are aligned: maximizing the ROI from your Zendesk implementation. I work with the type of clients who care about quality, because they know that getting superior work will put money back into their business - or keep it from flying out the door. If that sounds like you, and you want to know that you're getting the maximum return on the investment you've made in your business, then I'm the right guy to help. So, next steps: Send me a note with a bit about your company, the problems you're trying to solve with Zendesk, and how you think I can help. If it seems like we're a good fit, let's schedule a call to talk.
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Workforce Management
    Customer Service Chatbot
    RFP Writing
    In-App Support
    Product Support
    Customer Support Plugin
    SMS
    Customer Relationship Management
    BPO Call Center
    Remote IT Management
    Zendesk
    Call Center Management
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