I possess a cumulative span of four years of direct experience with Intuit QuickBooks, encompassing both Desktop and Online versions, during which I have adeptly served in capacities involving technical support and customer service. My responsibilities encompassed troubleshooting application errors, facilitating installations, addressing multi-user discrepancies, and addressing intricacies tied to Intuit Data Protect functionality. Notably, my role also necessitated a period of immersion into business accounting aspects, including but not limited to cash flow management, bank reconciliation, online banking integration, chart of accounts management, and comprehensive report generation.
Elevation within the company hierarchy transpired as I progressed to the role of Level 2 Support for QuickBooks Desktop. In this advanced position, I undertook the stewardship of both technical and accounting challenges that exceeded the purview of Level 1 Support. As an integral part of the escalations team, I was entrusted with matters that demanded a higher echelon of expertise, subsequently engaging in the initiation of investigations for developers and knowledge teams in instances where requisite proficiency surpassed my immediate scope.
Further career advancement ensued with my promotion to the esteemed position of Subject Matter Expert. This pivotal role enabled me to not only proficiently navigate the landscape of QuickBooks Desktop, both in technical and customer service domains, but also afforded me the opportunity to lead and oversee my own team. As part of this role, I cultivated the ability to provide adept support for QuickBooks Desktop Payroll functions, thereby expanding the breadth of my proficiency.
Subsequent to my tenure at Intuit QuickBooks, I transitioned to the esteemed RealPage Company in the capacity of Buildium Product Support, a role I diligently discharged for a span of nearly two years. My professional trajectory subsequently led me to the realm of virtual assistance, concurrent with my tenure at Buildium. In the capacity of a Virtual Assistant and Bookkeeper, I contributed my skills to the benefit of three distinct enterprises. Given my multifaceted exposure, my resolute aspiration now centers on concentrating my efforts exclusively on a virtual assistance role.
My tenure at Buildium, a renowned online property management platform, saw me addressing an array of intricate tasks. These encompassed configuring the Buildium platform for rental and property management, encompassing automated and manual bank reconciliations, template customization for eLeasing purposes (excluding HelloSign-powered functionalities), facilitation of ePay services, syndicated listings management, administration of rental applications, and comprehensive task and work order oversight. My role extended to meticulous bookkeeping endeavors, wherein meticulous accounting was upheld, ensuring equilibrium across financial reports, including but not limited to Rental Owner Statements, Income Statements, Balance Sheets, and related facets. Additionally, I extended my assistance to customers navigating the intricacies of 1099 tax filing, adding a further layer of value to my responsibilities.