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  • $15 hourly

    • 5.0/5
    • (6 jobs)
    Associate Category Manager Supports the Category Management team with identifying and setting up new products to sell to Restaurant Operators in all categories. You will benefit by having experience or knowledge in this space. Attention to detail is important in setting products up to avoid errors and confusion. Knowledge of Seafood and or Meat Products that restaurants use is a plus. The use of Slack, Google Sheets, and Netsuite ERP system is part of the job. +12 years experience in the BPO/Outsourcing Industry. Manager, Sales Operations Responsible for coaching and developing Team Leaders and Agents to meet or exceed Sales goals. This position is also responsible for ensuring client service levels and budgets are met on a consistent basis. Demanding a high degree of adaptability and flexibility in a fast-paced; rapidly changing environment. Create a Sales environment utilizing daily, weekly, and monthly client-driven and Convergys incentive reports Tech Support Specialist Customer Problem Resolution: Provide and facilitates the delivery of responsive and reliable technical solutions and information to targeted customers. Customer Service Representative/Escalations Representative Responsible for representation of the client to their customers by handling calls promptly, interacting with customers to determine their needs, and providing consistent, high quality service and accurate information to the customers. Conduct needs-based selling by using non-scripted probing techniques to determine customer’s needs and to offer the most appropriate product or service to address their needs. Meet customer requirements for first contact resolution
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Call Center Management
    Supply Chain & Logistics
    Logistics Management
    BPO Call Center
    Client Management
    Logistics Coordination
    Service Level Management
    Project Insight
    Customer Service
    Sales
    Category Management
    Project Analysis
    Analytics
    Technical Support
  • $10 hourly

    • 5.0/5
    • (6 jobs)
    Hello there and welcome to my profile! Stay positive and happy. Work hard and don't give up hope. Be open to criticism and keep learning. Surround yourself with happy, warm and genuine people. - Tena Desae That's the quote I try to live by. Game tester. Web researcher. Data Entry specialist. Cold caller. Customer Service Rep. Audio transcriptionist. Those are the work titles I've had experience be it online remotely or in a Corporate setting. Everyday is a learning opportunity and I try to learn new things as much as I can. If you're interested in working with me, feel free to reach out to me.
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Customer Support Plugin
    Online Chat Support
    Email Support
    Data Scraping
    Data Encoding
    Video Editing
  • $80 hourly

    • 5.0/5
    • (86 jobs)
    Hello there! I'm thrilled to have the opportunity to introduce myself and showcase how I can assist you in achieving your business goals. With over 20 years of experience in the industry, I am a certified Zendesk implementation expert and possess a strong background in customer experience. My expertise extends to exceptional management, operations and proficiency in knowledge management software. Throughout my career, I have had the privilege of working with diverse businesses, including small enterprises, healthcare organizations, and home service professionals. I understand the unique challenges faced by these sectors and I am passionate about helping them grow and thrive. As a Zendesk expert, I possess an in-depth understanding of the platform and its capabilities. I can efficiently tailor Zendesk to meet your specific business requirements, ensuring seamless integration, improved customer interactions, and enhanced operational efficiency. My expertise also extends to configuring Zendesk workflows, automations, and reporting, enabling you to gain valuable insights and make data-driven decisions. My extensive customer experience background allows me to optimize your customer service operations, ensuring that every interaction is positive and impactful. I am well-versed in developing customer support strategies, implementing best practices, and training teams to deliver exceptional service. By focusing on enhancing customer satisfaction and loyalty, I can help you build lasting relationships and drive business growth. One of my key strengths lies in my exceptional management skills. I excel at identifying and resolving issues promptly, ensuring that customer concerns are addressed effectively. By implementing streamlined processes and establishing proactive communication channels, I can help you minimize customer escalations and maximize customer retention. Furthermore, my proficiency in knowledge management software (eg. Guide, Trainual, Whale.io) enables me to create comprehensive and accessible knowledge bases, automate training and more. This empowers your customers and support teams with the information they need, leading to faster issue resolution and improved self-service capabilities. I am adept at organizing, updating, and optimizing knowledge bases to ensure that they remain valuable assets for your organization. Overall, I am truly excited about the opportunity to leverage my expertise and passion to support your business growth. I am committed to delivering exceptional results, exceeding your expectations, and making a positive impact on your organization. Let's collaborate and take your business to new heights together! Feel free to reach out to me with any inquiries or project opportunities.
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Online Reputation Management
    Project Management Software
    Knowledge Management
    Business Operations
    Training Design
    Software Configuration Management
    System Configuration
    Ticketing System
    Customer Relationship Management
    Process Improvement
    Customer Service
    Management Skills
    Helpdesk
    Zendesk
  • $15 hourly

    • 5.0/5
    • (13 jobs)
    I am Jane, a Customer Service Representative for 7 years and Quality Assurance specialist for 8 years. I've worked with clients professionally from a variety of businesses for over 15 years. I have a set of skills that are available to become a top-notch Customer support such as: excellent phone communication, email and chat support, quality assurance, analytics and data entry. Over the years, I have learned transferrable skills such as effective communication, creative problem-solving, decision-making, teamwork, multi-tasking, empathy and understanding, time management and analytics. Job-related relevant skills: ✔Customer Care (phone, email and chat) ✔Dashboard creation / Reporting and maintenance ✔Bottom Quartile Management ✔Microsoft Excel ✔Coaching Methodologies ✔Lean Six Sigma methodologies ✔Knowledge in 7 Quality Tools ✔Data Management ✔65 WPM with 100% accuracy ✔Data Entry Tools/CRM used: ✔Zendesk ✔Asana ✔Playvox ✔Slack ✔Booking.com and agoda.com website ✔Shopify ✔Airtable ✔Re-amaze ✔Shipstation ✔Discord ✔Stripe ✔Zowie ✔Aircall ✔Trello ✔Loom ✔Guesty ✔Kustomer ✔Gmail ✔Microsoft Outlook ✔Microsoft Excel ✔Microsoft Teams ✔Microsoft PPT ✔Podio ✔Verint ✔Nice If my profile is fit for the job, I am just one invitation away!
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Task Coordination
    BPO Call Center
    Data Analysis
    Marketing Data Analytics
    Communication Etiquette
    Quality Assurance
    General Transcription
    Career Coaching
    Email Support
    Real Estate
    Phone Support
    Quality Control
  • $20 hourly

    • 4.6/5
    • (41 jobs)
    Hi there, this is Sereta, and thank you for visiting my profile! The fact that you're here means you're looking for Quality Deliveries with top-Notched Services surrounded by Results and Growth! Good News! You're in the right place! The best leaders have a high consideration factor. They really care about people. (Brian Tracy). With that said I am known for leading calling campaigns in English-speaking countries including the US, New Zealand & the UK. I have a genuine passion for real estate ever since my very first job in this industry a number of years ago. I was a rockstar from the get-go and helping motivated sellers to go through the motion of selling their homes gives me a joy that no other job has given me. Even in my dreams, I'll be closing deals. Real estate has become more than just a 9-5, for me, it's a lifestyle. I have ---Over 12 yrs experience - Customer Service Representative --- 1) Debt Collector 2) Customer Care 3) Data Entry 4)Customer Retention --- Over 10 yrs experience - Sales Representative| Appointment Setting ( Coordinate and manage all sales procedures of a Herbal Clinic, for 4 different locations.) I am versed in Real Estate, I take you from a cold call to a closed call! With an excellent command of the English Language, (native) I am an Ideal rapport builder. I am very comfortable on the phone and clients adores interacting with me. I have gained much experience from multiple telecommunication companies that I have worked with. I have always been committed and focused in all my endeavors. I have the natural drive and motivation to meet or exceed set goals. If it's customer care, I make irate customers happy. If it's sales I can sell ice to the Eskimos! I love learning new things and I am not intimidated by new software and scripts! I have experience using: Zendesk Zoho Zillow Zoiper Xencall Skype Slack Sneek Mojo Talkdesk Ring Central RedFin Microsoft Excel Microsoft Word Geodata Plus G- Drive Google Voice Cash Buyers Feed PipeDrive Podio Lead Sherpa Yellow Pages VoIP X-Lite Yet Another Mail-Merge Feel free to shoot me a message to see how I can take your business to the next level. "Clarity is the key to effective leadership, what are your goals?"
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Telemarketing
    Phone Communication
    Market Research
    Marketing
    Real Estate
    Wholesale
    Leads
    Appointment Setting
    Order Entry
    Email Handling
    Customer Support
    Data Entry
    Customer Relationship Management
    Sales
    Customer Service
  • $35 hourly

    • 4.7/5
    • (33 jobs)
    "Professionalism is very expensive these days, you won't get them cheap." Researcher. Tech guy. Human Resource. Admin assistant. AI Technologist. The power of self-teaching brings out the true potential of a person. Let my skills bring out the best out of your business. I specialize in customer service automation but being online for some time, I was able to learn the art of learning. Yes. Interested? Let me show you how it's being done.
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Ecommerce Website
    WordPress Development
    Team Management
    Business Plan
    Manual Testing
    Chatbot Development
    Technical Support
    Social Media Management
    Customer Service
  • $15 hourly

    • 5.0/5
    • (19 jobs)
    With over 7 years of experience as a Virtual Assistant working with amazing companies big and small. I'm ready to streamline your tasks and boost productivity! From impeccable organization to seamless communication, I've got your back. Let's turn your to-dos into ta-das! As a virtual assistant, I am knowledgeable in a variety of skills including: • Phone Support • Email Support • Chat Support • Technical Support • Lead Generation • CRM Administration • eCommerce • Marketing and Sales Tools/Apps I have experience with: • VoIP Phone Communication Tools (RingCentral, WavePhone, Callrail, Dialpad, Zendesk power dialer, Vonage, CallTrackingMetrics) • Microsoft Office Suites (Word, Excel, PowerPoint) • Google Tools (Docs, Sheet, Drive) • Slack • Zoom • Quickbooks • Zoho • Zendesk • Freshdesk • Salesforce • ServMan • Nutshell • Sera • ServiceTitan • Calendly • Dropbox • Asana • Trello • Jasper • Apollo.io • WooCommerce • Stripe • Canva • Shopify • Facebook Ads Want to discuss your project? Feel free to contact me!
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Phone Support
    Lead Generation
    Administrative Support
    Customer Support
    Ecommerce
    Virtual Assistance
    CRM Software
    Social Media Marketing
    Gorgias
    Zendesk
    Online Chat Support
    Email Communication
    Technical Support
    Email Support
    Customer Service
  • $25 hourly

    • 4.3/5
    • (32 jobs)
    I'm here to assist you with meeting all your business needs! I am from the exotic island of Jamaica!! The heart of the Caribbean! With this said, I have had the pleasure of planning and executing some of the most serene locations of the island to host the most fantastic weddings and other international/ local events. I boast over 15 plus years in administration & customer service field. I have enjoyed working in various fields including customer service, sales, research, marketing, events and promotions. I pride myself in meeting deadlines and going the extra mile because nothing provides a more enriched feeling than a job well done. TESTIMONIALS FROM MY PREVIOUS UPWORK CLIENTS: "Kheon works very hard to meet the expectation of her peers. She is dedicated and reliable and always ready to take on new tasks." "Kheon is a pleasure to work with. She is reliable and capable. She does not shy away from a challenge. A true team player. Can't wait to work with her again next season." "Very proficient and easy to work with." "Kheon Brown is a great asset to any company. Thank you for your help. We definitely recommend her." "Very persistent and organized - A pleasure to work with." "In the short period we were needing extra support assistance, Kheon brought a positive attitude and willingness to contribute each day. We thank her for her service!" I ensure the highest quality of work and services that my clients are very pleased with; I am looking forward to my next big project. Kindly see my CRM skills listing below: -Zendesk -Zopim -Trello -Talkdesk -Freshdesk -Sales force -X-Lite -Sabre -Five9 -Base -Vicii -Zoom -Zoho CRM -Podio -Ring Central -Outlook -Mojo -Zillow -Asana -Fusedesk -Infusionsoft -Microsoft Suite of programs I am a certified, trained and well experienced Wedding and Events Planner with years being in the hospitality field working with renowned names such as Sandals Resorts and Ritz Carlton. I strive to surpass all your expectations so that we can establish a successful long term business relationship.
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Training
    Administrative Support
    Event Planning
    Sales Management
    Customer Support
    Email Communication
    Customer Service
    Order Processing
    Social Media Management
    Call Center Management
    Zendesk
  • $10 hourly

    • 4.8/5
    • (4 jobs)
    To acquire a position within your organization that will allow me to utilize the Knowledge and Experience gained in the Customer Service Industry. With over 5 years in the Call Center Industry, I have acquired the following skills: Problem Solving, Order Processing, Email Handling, Online Chat also. I am very efficient and work well with people. I am open to constructive criticism and can work will with minimal to no supervision.
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Customer Service
    Customer Support
    Typing
    Zendesk
  • $10 hourly

    • 4.5/5
    • (3 jobs)
    Hi I have 3 years experience in the industry already, becoming an expert in wholesale investment companies. I first start as a cold caller and appointment setter, then I become an acquisition manager and also did some works as transaction coordinator such as scheduling visits for pictures and inspections. My daily work now consist of doing following ups, email marketing and running comps in order to make an offer. A big plus I have is that besides having this plenty experience I´m bilingual spanish which is an advantage in the U.S market because of the big Hispanic population it has. I have a past 1 year experience as customer service and technical support rep. too in which I develop my skills in how to treat a customer in a good way and always looking to give him a good experience. Systems I´m familiar with (but always willing to learn new ones): -Podio -FreedomSoft -Propstream (comps) -Zillow (comps) -Mail Chimps -Xencall dialer -Vicidial -Mojoo - G suite
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Appointment Setting
    Email Marketing
    Contract Negotiation
    Multitasking
    Cold Calling
    Real Estate Acquisition
    Lead Generation
    Communication Skills
  • $15 hourly

    • 4.9/5
    • (16 jobs)
    STOP WASTING TIME looking for a top notch Real Estate Cold Caller with excellent administrative skills. GET MAXIMUM RESULTS WITH LITTLE EFFORT!!! With over 8 years experience as a Cold Caller with training in the Real Estate field, you can rest assured that you will be more successful at closing those deals. I am experienced in the following areas: 1) Customer Care (Voice, Live Chat, E-mail, Text, Whatsapp) 2) Cold Calling (Real Estate) 3) Virtual Assistant I have experience using the following tools for work: Mojo Zendesk Zoho Skype Java Script Humanity Slack Discord Google Suites Microsoft Word Microsoft Excel Meta Business Suites Zoiper Whatsapp
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    B2C Marketing
    Lead Generation
    Outbound Sales
    Sales
    Telemarketing
    Cold Call
    Administrative Support
    Video Editing
    Cold Calling
    Audio Editing
    Scheduling
    Customer Service
    Zendesk
    Real Estate
    Sales & Marketing
  • $10 hourly

    • 4.6/5
    • (33 jobs)
    I'm a very dedicated and sophisticated young lady that loves to help people. I am reliable and determined and more than willing to go the extra mile for any company that I am employed by. I have over 12 years of experience in the customer care. I am highly skilled experienced and trained in this field and will be an exceptional asset to your business. I am always looking for ways to improve on myself so I do not set any limits on what I can do. I am always willing and open to learn something new daily. I am skilled in using all Microsoft tools such as Microsoft Word, Excel, PowerPoint as to Name a few. I am also knowledgeable on Zendesk, Zendesk, Reonomy, Slack, Zopim, WordPress, Fresh desk, Selectus and many other CRM platforms.
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Microsoft Word
    General Transcription
    Customer Service
    Presentation Design
    Office Administration
    Whiteboard Animation
    Microsoft PowerPoint
    Hospitality & Tourism
    English
    Email Support
    Online Chat Support
    Business with 10-99 Employees
  • $12 hourly

    • 4.7/5
    • (11 jobs)
    My capabilities includes but not limited to: •Google Sheet and DOCs | Microsoft Office •CRMs | Zendesk | Freshdesk | Talkdesk •Shopify | Amazon | Dropshipping •Email Management and Phone Handling •Light Bookkeeping | Xero and Quickbooks learning •Appointment Setter | Data Entry | Admin Work •Social Media Management learning I have been in the Virtual world for 8 years. I am Customer Service & Relations professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Experienced in eCommerce, online store, and Amazon. In addition, I know how to handle Shopify store especially in dropshipping, answering customers' emails, chat and phone calls. Working in Customer Service Industry, I have developed strong problem-solving skills, ability to manage conflict and deal with demanding individuals and enhanced my communication skills. I also have a past experience as a virtual assistant and virtual bookkeeper. My experience in the virtual world has developed my knowledge in dealing with people in business worlds. I am trustworthy, ethical and discreet; committed to superior customer service, confident and poised in interactions with individuals at all levels. I am detail-oriented, resourceful in completing projects and able to multi-task effectively. I am expanding my skills to learning more on social media management. I’m excited to meet different people around the world to work and do business with. Thanks for visiting my profile! :)
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Online Chat Support
    Order Processing
    Order Tracking
    Order Fulfillment
    Customer Support Plugin
    Dropshipping
    Customer Service
  • $15 hourly

    • 4.7/5
    • (12 jobs)
    "My name is Renee Williams, and I am a dependable, ambitious, and hardworking individual with a robust educational background in social work, possessing a profound understanding of human behavior, social systems, and community dynamics. My excellent communication and interpersonal skills enable me to establish meaningful connections with individuals and families. I am proficient in various aspects of social work, including case management, crisis intervention, family and group counseling, and conflict resolution. With four years of experience as a social worker within the prison system, I have worked with both juveniles and adults, providing group and individual counseling as well as developing intervention plans. My dedication, compassion, and ability to navigate diverse and challenging situations make me an invaluable contributor to the well-being of individuals and the broader community."
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Counseling
    Outbound Sales
    Customer Service
    Helpdesk
    Customer Support
    Sales
    Sales Management
    Inbound Marketing
    English
  • $65 hourly

    • 4.7/5
    • (84 jobs)
    **Featured on Upwork website to represent the customer service category** ** Featured in the "10 Upwork Profile Examples That Will Help You Get Clients" article ** ** Featured on Upwork's LinkedIn, Facebook, and Instagram accounts ** **Featured on Upwork "Upwork Unveils Top 10 Most In-Demand Skills for Technology, Marketing, and Customer Service Independent Talent in 2022"** **Featured on Yahoo Finance - link in LinkedIn profile** **Featured speaker in CXCollective in the Zone - link in LinkedIn profile** Hello, Thank you for checking out my profile, here is a quick overview of my skills and strengths. I am well organized, efficient, and self motivated. The key to my success has been to learn quickly and to then reach for a higher personal and professional standard by seeking additional responsibilities. I worked in the retail industry for over 10 years as a Manager for companies such as Kenneth Cole, Calvin Klein, Bebe, and Pac Sun. I then joined Upwork and have done customer service management, training program management, and operations development on Upwork for over 9 years and was selected to be the sole representative for the entire customer service category for Upwork. I have designed and implemented training programs using eLearning and self-paced modules. I have overseen quality analyst performance and held regular calibrations to align on interpretation of policies and procedures and identify opportunities to improve support agent experiences I have also built Help Center and Knowledge Base, macros, SOPs and internal processes, thus addressing operational inefficiencies and inconsistency, and improving customer experience and CSAT scores. I also have designed multiple Train the Trainer programs, playbooks, and facilitator’s guide to create more flexibility and autonomy for new trainers. My genuine interest in building world class support teams and maintaining a high level of standards has led me to become successful in my role as a Training and Performance/ Customer Success Manager. My goal has always been to exceed the expectations of both my employer as well as my customer. Although the above is only a brief snapshot, this philosophy has served me well in my professional career. Please note I am only open to management opportunities.
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Business with 10-99 Employees
    Zendesk
    Phone Support
    BigCommerce
    Customer Satisfaction
    Project Management
    Customer Service
    Quality Control
    Employee Training
    Training & Development
    Compliance Training
  • $80 hourly

    • 5.0/5
    • (21 jobs)
    Twilio Expert (I'm part of the Twilio Champion program and Lead Product Manager at c20y.com) available to help you setup IVR, Contact Center , SMS and VOICE solutions, Twilio Flex, and much more. I have an extensive experience in IT mainly in web development PHP/MySQL, Project/Product/Service Management and Technical Support. If you need help get int ouch with me, we can discuss short/medium and long term projects as well.
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Chatbot Development
    API
    Customer Relationship Management
    Project Management
    ITIL
    PHP
    Product Management
    API Integration
    Twilio API
    VoIP
    Twilio
  • $12 hourly

    • 4.8/5
    • (6 jobs)
    I have been in the Tech support/Product Specialist field for 10 years. During this time I have worked for Amazon.com, SpyTec Inc, One Hour Site Fix and Gemba 360. I've worked in various capacities where my job entailed providing support on products and services, Host webinars, Onboarding new clients, training on software/business management platforms and IT support. I have experience assisting clients via email, VoIP phone, and chat. I also have experience in using various software to assist customers/clients. One of my main strengths is my ability to adapt quickly to my environment. I'm also a fast learner and team player. With my skillsets and attributes, I can add great value to your organization which will in-tern contribute to the growth and development of your business. I also understand the importance of growing and maintaining a great relationship between you and your customer I have listed a few platforms/software I have worked with: -Tawk chat system -Click Desk -Agile -Kanban -Trello -Freshdesk -Charge Bee -Zendesk -Wix.com -Intercom -MailChimp -Hubspot -Zoom -Google sheets -Photoshop -Lightroom -Building websites using Wordpress templates, Shopify templates as well as fulfilling orders through Oberlo
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    RingCentral Glip
    Microsoft Word
    Microsoft Excel
    Customer Service
    Spreadsheet Software
    Adobe Photoshop
    Magento
    Photography
    Technical Support
    Freshdesk
  • $26 hourly

    • 5.0/5
    • (2 jobs)
    Welcome to My Upwork Profile! I'm Maeva, a Customer Experience (CX) specialist with a strong foundation in web design, dedicated to crafting responsive websites and applications. Currently pursuing a degree in UX/UI, I thrive on the fusion of aesthetics and functionality. With proficiency in Figma, I turn concepts into compelling visual designs. Whether it's a polished portfolio, e-commerce site, dynamic Slides Presentations, a standout Media kit, or a distinct blog, I'm committed to crafting customized solutions. Furthermore, my CX skills encompass CRM tools, CX strategy, UI design for apps and websites, and in-depth UX research. Let's collaborate to bring your online vision to life! Together, we'll create a brand that impress and engage your audience.
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Web Design
    Custom Web Design
    Squarespace
    CSS
    Graphic Design
    Canva
    UX Copy
    UI/UX Prototyping
    UX Wireframe
    UX Research
    UX Writing
    UX & UI Design
    UI Animation
    UI Graphics
    Figma
  • $13 hourly

    • 5.0/5
    • (3 jobs)
    I am experienced customer support agent, managing emails, phone calls, chats and Facebook business pages. I am an experienced translator and tutor of ESL. I am well organized and effective. I am very persistent and I don't give up until the problem is solved. I have very broad general knowledge. Besides graduated from Philological Faculty on the Belgrade University, department for Russian Language and Literature, second language English, I finished advanced course in using Windows and basic applications, such as MS Office, Internet... Also I took Corel Draw, Adobe Dream Weaver(HTML and CSS), MySQL courses, as well as PHP programming language basic course. I know my way through social networks, i.e. Facebook. I have been working in Asana, Help Scout, TalkDesk and Tawk.to platforms. In the following period I am about to obtain TESL certificate.
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Asana
    Slack
    Help Scout
    Trello
    Social Media Management
    Customer Support
    Russian to English Translation
    Serbian to English Translation
    English to Serbian Translation
  • $12 hourly

    • 4.6/5
    • (9 jobs)
    14+ years experience in customer support for US and Canadian clients in the corporate industry. Highly competent in customer service and technical support with an excellent background in B2B and B2C lines of business. Tool Proficiency: Phone - Five9, Salesforce, RingCentral and Talkdesk eCommerce - Shopify CRM/Communications platform - Helpdesk, Helpscout, Zendesk, Slack, Notion, Gerogias, Hubspot, Asana, Flxpoint, and Skubana Chat - Intercom, Zendesk Chat, and Olark SMS - Justcall and Emotive
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Phone Support
    Intercom
    Zendesk
    Customer Service
    Five9
    Data Entry
    Online Chat Support
    Administrative Support
    Salesforce
    Help Scout
    Communications
    eCommerce
    Order Processing
  • $10 hourly

    • 5.0/5
    • (1 job)
    I am Manuel Ortellado from Buenos Aires, Argentina and I am 25 years old. I am looking for a full time job to become the main source of income for my home. I have a very good relationship with people, a highly developed active listening, I am patient, kind, creative and hard-working. Thanks to the jobs I have been in, I have gained experience in administrative assistance, dealing with people, setting goals, achieving objectives and the English language. I am studying a career in human resources because I love working with people, serving them, helping them, listening to them and solving their problems. I know that people are the most valuable resource of any organization. I am a quick learner of any task assigned to me. I am available for an interview.
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Fluent
    Microsoft Excel
    Import Procedure
    Supply Chain Modeling
    Process Infographics
    Kindful
    Active Listening
  • $12 hourly

    • 5.0/5
    • (1 job)
    I possess a cumulative span of four years of direct experience with Intuit QuickBooks, encompassing both Desktop and Online versions, during which I have adeptly served in capacities involving technical support and customer service. My responsibilities encompassed troubleshooting application errors, facilitating installations, addressing multi-user discrepancies, and addressing intricacies tied to Intuit Data Protect functionality. Notably, my role also necessitated a period of immersion into business accounting aspects, including but not limited to cash flow management, bank reconciliation, online banking integration, chart of accounts management, and comprehensive report generation. Elevation within the company hierarchy transpired as I progressed to the role of Level 2 Support for QuickBooks Desktop. In this advanced position, I undertook the stewardship of both technical and accounting challenges that exceeded the purview of Level 1 Support. As an integral part of the escalations team, I was entrusted with matters that demanded a higher echelon of expertise, subsequently engaging in the initiation of investigations for developers and knowledge teams in instances where requisite proficiency surpassed my immediate scope. Further career advancement ensued with my promotion to the esteemed position of Subject Matter Expert. This pivotal role enabled me to not only proficiently navigate the landscape of QuickBooks Desktop, both in technical and customer service domains, but also afforded me the opportunity to lead and oversee my own team. As part of this role, I cultivated the ability to provide adept support for QuickBooks Desktop Payroll functions, thereby expanding the breadth of my proficiency. Subsequent to my tenure at Intuit QuickBooks, I transitioned to the esteemed RealPage Company in the capacity of Buildium Product Support, a role I diligently discharged for a span of nearly two years. My professional trajectory subsequently led me to the realm of virtual assistance, concurrent with my tenure at Buildium. In the capacity of a Virtual Assistant and Bookkeeper, I contributed my skills to the benefit of three distinct enterprises. Given my multifaceted exposure, my resolute aspiration now centers on concentrating my efforts exclusively on a virtual assistance role. My tenure at Buildium, a renowned online property management platform, saw me addressing an array of intricate tasks. These encompassed configuring the Buildium platform for rental and property management, encompassing automated and manual bank reconciliations, template customization for eLeasing purposes (excluding HelloSign-powered functionalities), facilitation of ePay services, syndicated listings management, administration of rental applications, and comprehensive task and work order oversight. My role extended to meticulous bookkeeping endeavors, wherein meticulous accounting was upheld, ensuring equilibrium across financial reports, including but not limited to Rental Owner Statements, Income Statements, Balance Sheets, and related facets. Additionally, I extended my assistance to customers navigating the intricacies of 1099 tax filing, adding a further layer of value to my responsibilities.
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    AppFolio
    Microsoft Word
    Buildium
    Maintenance Management
    Financial Reporting
    Salesforce Lightning
    Intuit QuickBooks
    Accounts Payable
    Accounting
    Accounts Receivable
    Account Reconciliation
    Bank Reconciliation
    Microsoft Excel
  • $10 hourly

    • 5.0/5
    • (4 jobs)
    Hello, I'm Lamony, your dedicated Customer Service Representative and Virtual Assistant. With a passion for delivering exceptional service and a commitment to making your life easier, I'm here to ensure your clients and business thrive. I bring professionalism, efficiency, and a friendly demeanor to every task, whether it's assisting your customers or handling administrative duties. Skills: Customer Service Excellence: I possess over 5 years of hands-on experience in customer service. My skills include resolving customer issues, providing product information, and creating a positive, memorable customer experience. Communication: Clear and effective communication is my forte. I excel in conveying information, whether it's answering customer queries or collaborating with team members and clients. Time Management: As a Virtual Assistant, I understand the importance of managing tasks efficiently. I'm adept at prioritizing activities, scheduling, and ensuring everything runs smoothly. Problem Solving: Complex challenges don't deter me. I have a knack for identifying issues, finding innovative solutions, and ensuring things are on track. Tech Savviness: I'm comfortable using a variety of software and tools, making me adaptable to different platforms and technologies. I quickly grasp new systems to streamline processes. Organizational Skills: From maintaining calendars to organizing data, I thrive on keeping things in order. This leads to a structured workflow and a clutter-free workspace. Services I Offer: Customer Support: I can handle inquiries, resolve issues, and ensure your customers have a positive experience, which translates into brand loyalty. Email Management: I maintain organized inboxes, promptly respond to emails, and can draft professional, customer-friendly responses. Administrative Tasks: My skills encompass data entry, research, and document preparation, all executed with precision and attention to detail. Appointment Scheduling: I can manage your calendar efficiently, ensuring meetings, appointments, and deadlines are met without a hitch. Social Media Management: Need help with your online presence? I can assist with social media updates, engagement, and content scheduling to enhance your brand's reach. Why Choose Me: Reliability: I'm known for being dependable and consistent. You can trust that tasks will be completed accurately and on time, every time. Empathy: I understand the importance of empathetic customer interactions. I handle every customer query with care and understanding. Adaptability: I'm not afraid to take on new challenges. I adapt quickly to changing circumstances and requirements, making me an asset in dynamic environments. Professionalism: With a professional demeanor and strong work ethics, I maintain a high standard of conduct in all interactions. Let's work together to enhance your customer service, streamline your tasks, and propel your business to new heights. Contact me today to discuss how I can contribute to your success!
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Booking Services
    Jira
    Pipedrive
    Agile Project Management
    Project Management
    Product Roadmap
    Google Workspace
    Front
    Zendesk
    Email Support
    Customer Support
    SaaS
    Technical Support
    CRM Software
  • $15 hourly

    • 5.0/5
    • (1 job)
    I like to contact with the human resources of the company, employees and customers. I believe that both are very important for the company. And therefore, I think I'm good at it. In the management of both capitals. I always have the t-shirt of the business. I have a lot of empathy,"
    vsuc_fltilesrefresh_TrophyIcon Talkdesk
    Bilingual Education
    Translation
    Client Management
    Human Resource Information System
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