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🟢 Available Now My fervour lies in matching the perfect talent with the ideal role, precisely when it's needed. ✅ Services I provide: ☀ Lead Generation ☀ Web Research ☀ Data Entry ☀ Email Research & Verification ☀ Influencer Lists Creation ☀ E-commerce Store Listings ☀ Real Estate Company Lists ☀ Leads for SEO, SMMA, and Digital Marketing Agencies ☀ GitHub Leads ☀ Twitch Leads ☀ TikTok Leads ☀ Instagram Leads ✅ Sources I utilize: ☀ Crunchbase ☀ Linkedin Sales Navigator ☀ Google Maps ☀ Angel.co ☀ Yelp.com ☀ Manta ☀ Zoominfo ☀ Clutch.co ☀ D7 Lead Finder ☀ Yellowpages ☀ Storeleads ☀ ShopiStores ☀ Lead411 ✅ Email Validation tools: ○ Neverbounce ○ Zerobounce ○ EmailChecker ○ Mailtester ✅ What sets me apart from other freelancers on Upwork? Exceptional speed, efficiency, and hardworking dedication. With over 4 years of freelancing experience, I thrive on successes, hone my skills incessantly, and always aim to exceed client satisfaction. My commitment to client satisfaction, quick learning, and always delivering on point. Always prepared for challenges, quick learners, and dedicated to excellence. My track record speaks for itself, backed by successful client satisfaction, quick turnaround times, and full-time freelancing dedication. If you believe our synergy aligns, please feel free to reach out. I'm eagerly awaiting your contact! 😊

Integrated systems rarely break on the first successful API call. They break three weeks later: a failed Shopify webhook, an ERP order that never synced, a CRM contact missing from the pipeline, or POS inventory that no longer matches the store. I build and fix the middleware/API layer behind those systems. My strongest work is around Shopify, ERP, CRM, POS, and Laravel-based backend systems where product data, orders, inventory, customers, payments, and reporting all need to stay aligned. What I usually handle: * Shopify / Shopify Plus integrations and custom commerce workflows * ERP and CRM syncs: Acumatica, Salesforce, Zoho, HubSpot, SAP-style systems * POS and inventory workflows: Clover, store operations, loyalty, order flows * Laravel/PHP middleware, APIs, webhooks, queues, cron jobs, retries, and logs * Admin dashboards, reporting panels, and operational data models * Production debugging where the issue is hidden across multiple systems Relevant background: * Built and supported systems handling 24k+ products, 3M+ users, and 2,000+ locations * Led technical delivery across teams of 20+ * Worked across Shopify, Shopify Plus, Magento, BigCommerce, Acumatica, Salesforce, Zoho, Clover POS, Laravel, REST/GraphQL APIs, PostgreSQL, MySQL, AWS, Firebase, and payment systems I also take on SaaS MVPs and React Native app work when the project depends on backend architecture, integrations, subscriptions, analytics, or production stability. If your store, ERP, CRM, POS, or internal dashboard is held together by fragile syncs and unclear data flow, I can help trace where it breaks and make the system reliable.

I help freelancers and agencies win more projects on Upwork using proven profile and proposal systems. With experience across 500+ projects and long-term client relationships, I specialize in improving profile positioning, proposal strategy, and overall bidding performance to increase replies and win rates. Many professionals struggle on Upwork not because of skill, but because of weak positioning, unclear messaging, or ineffective proposals. My work focuses on identifying those gaps and building systems that improve visibility, response rates, and client quality. My core services include: ✔ Upwork Profile Optimization Full profile restructuring to improve clarity, trust, and search visibility. ✔ Proposal Writing & Bidding Strategy Custom proposal frameworks designed to improve reply rates and conversion. ✔ Upwork Growth Consulting Strategy support for freelancers and agencies looking to build a predictable pipeline of projects. ✔ Workflow & Scaling Support Helping teams standardize proposal processes and improve efficiency. Over the years, I’ve worked with freelancers, consultants, and agencies across multiple industries, helping them strengthen their presence and compete effectively in crowded markets. If you're experiencing low reply rates, inconsistent project flow, or difficulty attracting quality clients, I can help you identify the gaps and implement improvements that lead to measurable results. Feel free to reach out to discuss your goals or current challenges.

Are you overwhelmed with tech/saas expert, customer support, tech queries, billing issues, or email customer service specialists? Let me take the weight off your shoulders. I'm Muhammad Owais, a Customer Service & Technical Support Specialist with over 7 years of hands-on experience helping SaaS, E-commerce, and B2B startups run smooth, scalable support operations. From Zendesk configuration to dispute resolution, I bring structure, speed, and strategy to your customer service stack. Worked for many companies as a virtual assistant. 💬 Tech Support (Tier 1 & Tier 2) •⁠ ⁠Deep experience in SaaS & Blockchain support •⁠ ⁠Helpdesk setup & ticket workflows (Zendesk, Freshdesk, Intercom, Gorgias) •⁠ ⁠Troubleshooting, onboarding, and knowledge base creation ✅ WHAT I DO BEST: 🛒 Shopify & E-commerce Support •⁠ ⁠Order tracking, subscriptions, refunds, chargebacks •⁠ ⁠Store admin: fulfillment, inventory, vendor management •⁠ ⁠Tools: Shopify, ShipStation, WordPress, PayPal, Stripe, Thrivecart, PaykickStart 💼 CRM & Admin Automation •⁠ ⁠Proficiency with Salesforce, Zendesk, Freshdesk, Intercom, Gorgias, & GHL. •⁠ ⁠Integration via Zapier, Jira, ClickUp, Asana, Make •⁠ ⁠Custom workflows, reporting dashboards, and email automation 💳 Billing & Chargebacks •⁠ ⁠Dispute management (Stripe, PayPal, Klarna, Airwallex) •⁠ ⁠VAT/Tax queries, custom invoicing, and refund processing •⁠ ⁠Documentation for policies, receipts, and preventive strategies 🛠 SaaS Documentation & Internal Content •⁠ ⁠FAQs, SOPs, Help Center articles, tutorials •⁠ ⁠Workflow documentation & internal team training guides 🏅 WHY CLIENTS LOVE WORKING WITH ME: ✔️ 7+ years in Customer Support & SaaS Ops ✔️ Complete CRM Support & Setup ✔️ Fluent, reliable, and extremely organized ✔️ 99% Job Success on Upwork ✔️ 🏆 Top Rated Plus — top 1.5% talent ✔️ 75% of clients return long-term ✔️ Trusted by teams at HackerRank, LastPass, Tumblr, ImagineLearning & more

𝐇𝐨𝐰 𝐈 𝐬𝐨𝐥𝐯𝐞 𝐲𝐨𝐮𝐫 𝐞𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 & 𝐒𝐚𝐚𝐒 𝐛𝐨𝐭𝐭𝐥𝐞𝐧𝐞𝐜𝐤𝐬: 🟢 eCommerce Operations & Order Management: I handle Shopify, Amazon Seller Central, and multi-channel fulfillment workflows, from WISMO resolution to inventory sync so your backend runs without leaks. 🟢 SaaS Customer Success & Onboarding: I specialize in HubSpot, GoHighLevel, Zendesk, and Intercom to structure CRM data, automate user onboarding, and turn trial users into paying customers. 🟢 Proactive Retention & Dispute Mitigation: I streamline returns, refunds, and chargeback protocols to protect merchant accounts and transform friction into loyalty. 🟢 Scalable Support Systems: Whether it's Freshdesk, Gorgias, or custom help stacks, I maintain SLA compliance and high CSAT through brand-aligned, empathetic communication, across email, chat, and ticket channels. 🟢 Technical Support for SaaS Products: I troubleshoot user-facing issues, document solutions, and bridge the gap between your product team and customers who need fast, clear answers. 𝙔𝙤𝙪 𝙗𝙪𝙞𝙡𝙩 𝙖 𝙜𝙧𝙚𝙖𝙩 𝙥𝙧𝙤𝙙𝙪𝙘𝙩. 𝘿𝙤𝙣'𝙩 𝙡𝙚𝙩 𝙥𝙤𝙨𝙩-𝙥𝙪𝙧𝙘𝙝𝙖𝙨𝙚 𝙛𝙧𝙞𝙘𝙩𝙞𝙤𝙣 𝙠𝙞𝙡𝙡 𝙮𝙤𝙪𝙧 𝙧𝙚𝙥𝙪𝙩𝙖𝙩𝙞𝙤𝙣 🚀 High ticket volume and constant "Where Is My Order" inquiries don't just drain your team, they erode profit margins and customer lifetime value. I help high-growth Shopify brands and B2B SaaS companies transform chaotic support queues into streamlined retention engines that drive repeat revenue. With 3+ years supporting US and European eCommerce stores and SaaS platforms, I bridge the gap between Customer Experience and Backend Operations. I don't just clear tickets, I build the workflows, CRM automations, and onboarding sequences that prevent problems from recurring in the first place. My goal is to organize your operations so they're scalable, allowing you to focus on growth while I ensure your customers whether shoppers or software users are handled with precision, empathy, and speed. 📩 𝗟𝗲𝘁'𝘀 𝗰𝗼𝗻𝗻𝗲𝗰𝘁 𝗮𝗻𝗱 𝗱𝗶𝘀𝗰𝘂𝘀𝘀 𝗵𝗼𝘄 𝗜 𝗰𝗮𝗻 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘆𝗼𝘂𝗿 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝘀𝘁𝗼𝗿𝗲, 𝗦𝗮𝗮𝗦 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺, 𝗼𝗿 𝗖𝗥𝗠 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀.

With over 10 years of experience helping businesses grow and scale across Amazon 🛒, eBay 💻, Walmart 🏪, and Shopify 🛍️. Below are my key areas of expertise: ⭐⭐⭐⭐⭐⭐⭐ 𝙈𝘼𝙍𝙆𝙀𝙏𝙋𝙇𝘼𝘾𝙀𝙎 ⭐⭐⭐⭐⭐⭐⭐ 📦 𝗔𝗠𝗔𝗭𝗢𝗡: Creating and optimizing product listings, managing inventory, and improving sales performance. 🏷️ 𝗘𝗕𝗔𝗬 𝗦𝗧𝗢𝗥𝗘: Enhancing product visibility, creating listings, and improving listing quality to increase sales. 🏪 𝗪𝗔𝗟𝗠𝗔𝗥𝗧 𝗠𝗔𝗥𝗞𝗘𝗧𝗣𝗟𝗔𝗖𝗘: Running targeted PPC campaigns, creating listings, optimizing, and improving overall store metrics. 🛍️ 𝗦𝗛𝗢𝗣𝗜𝗙𝗬: Creating listings and optimizing, building high-converting e-commerce stores with a focus on SEO, UX/UI, and CRO. ⭐⭐⭐⭐⭐⭐⭐ 𝗧𝗼𝗼𝗹𝘀 𝗜 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵⭐⭐⭐⭐⭐⭐⭐ 🛒 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 & 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵 1. Amazon Seller Central 2. Shopify Analytics 3. Oberlo 4. Keepa 5. Helium 10 6. Jungle Scout 🔄 𝗠𝘂𝗹𝘁𝗶𝗰𝗵𝗮𝗻𝗻𝗲𝗹 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 1. Sellercloud 2. Sellbrite 📈 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 & 𝗔𝗱𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 1. Google Analytics 2. Google Ads 3. Facebook Ads Manager 📢 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 & 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 1. Mailchimp 2. Hootsuite 🎨 𝗖𝗿𝗲𝗮𝘁𝗶𝘃𝗲 & 𝗗𝗲𝘀𝗶𝗴𝗻 1. Canva Ready to take your online business to the next level? Let’s work together to boost your sales, streamline your operations, and create a powerful digital presence.