E-Commerce Supply Chain Partner | Amazon FBA & Shopify Sourcing Expert | Global Sourcing Consultant.
I help global Amazon FBA, Shopify & eCommerce sellers source high-quality products directly from China suppliers, 1688 & Alibaba โ saving them time, money, and stress.
With 7+ years of experience in product sourcing, supplier verification, price negotiation & logistics, Iโve helped clients in USA, UK, Europe & Middle East scale their businesses with reliable Chinese partners.
โ What I do:
โข Product research & sourcing for Amazon FBA / Shopify
โข Verified supplier sourcing from 1688, Alibaba & factories
โข MOQ, pricing & quality comparison
โข Supplier connections & negotiations
โข Dropship Guidance for Shopify and Air & sea shipping guidance for Amazon FBA.
Mian Saqlain S.
Shopify Customer Support & Chargebacks Specialist | PayPal & Klarna
Iโm a dedicated Shopify Customer Support Specialist and E-commerce Virtual Assistant with experience helping online businesses manage customer communication, orders, shipping concerns, returns, refunds, and daily support operations.
I focus on providing clear, professional, and friendly assistance while making sure customers receive the right information and solutions to their concerns.
I understand that excellent customer service is about more than answering messages. It requires patience, attention to detail, problem-solving, and proper follow-up to ensure every customer feels heard and valued.
โ๏ธ What I Offer:
โญ Shopify Customer & Order Support
โญ Email & Live Chat Customer Service
โญ Order Processing & Fulfillment Assistance
โญ Shipping & Tracking Support
โญ Delayed, Lost & Undelivered Package Assistance
โญ Returns, Refunds & Replacement Handling
โญ Product & Order Inquiry Management
โญ Customer Complaint Resolution
โญ Chargeback & Payment Dispute Assistance
โญ Basic Fraud & Risk Order Review
โญ Customer Follow-up & Case Escalation
โญ Professional & Personalized Communication
โ๏ธ Tools & Platforms I Work With:
โญ E-commerce & Payment Platforms:
๐ธ Shopify | ๐ธ Shopify Payments | ๐ธ Shop Pay
๐ธ Stripe | ๐ธ PayPal | ๐ธ Klarna | ๐ธ Afterpay
๐ธ Apple Pay | ๐ธ Google Pay
โญ Customer Support & Helpdesk Tools:
๐ธ Zendesk | ๐ธ Gorgias | ๐ธ Freshdesk | ๐ธ Intercom
๐ธ Help Scout | ๐ธ Re:amaze | ๐ธ Tidio | ๐ธ LiveChat
๐ธ Shopify Inbox | ๐ธ HubSpot | ๐ธ Salesforce
โญ Communication & Collaboration:
๐ธ Gmail | ๐ธ Outlook | ๐ธ Google Workspace
๐ธ Microsoft 365 | ๐ธ Slack | ๐ธ Microsoft Teams | ๐ธ Zoom
โญ Social Media Support:
๐ธ Facebook | ๐ธ Instagram | ๐ธ TikTok
๐ธ Meta Business Suite | ๐ธ Messenger
โ๏ธ Chargebacks & Payment Disputes:
I can assist e-commerce businesses with reviewing chargebacks and payment disputes and organizing relevant information such as order details, customer conversations, tracking numbers, shipping records, delivery confirmations, refund information, and store policies.
Iโm familiar with common dispute situations including:
๐ธ Item Not Received Claims
๐ธ Friendly Fraud
๐ธ Unauthorized Transaction Claims
๐ธ Refund Disputes
๐ธ Product or Service Disputes
๐ธ Duplicate Payment Claims
I can help organize case information, maintain clear records, monitor deadlines, and ensure supporting evidence is properly prepared for the appropriate team or payment processor.
โ๏ธ My Approach to Customer Support:
โญ Fast and Professional Responses
โญ Clear and Friendly Communication
โญ Attention to Detail
โญ Strong Problem-Solving Skills
โญ Proper Follow-up on Customer Issues
โญ Comfortable Handling Difficult Customers
โญ Ability to Follow SOPs and Company Guidelines
โญ Quick to Learn New Tools and Workflows
Iโm reliable, organized, and committed to providing a positive customer experience. Whether you need help managing Shopify orders, answering emails and live chats, resolving shipping issues, handling returns and refunds, assisting with payment disputes, or supporting your customers through social media, Iโm ready to help.
My goal is to make your customer support process easier, reduce your team's workload, and help your business build strong and lasting relationships with its customers.
Letโs work together to provide your customers with the professional support they deserve and help your business grow.
I look forward to working with you and supporting your business.
Thank you for your time and consideration.
Mian Saqlain Shahzad
Hamza M.
Dropshipping Product Research | Shopify Website Design, Listing & CRO
Multan, Pakistan
$7/hr$7 per hour4.9 (5) 16 jobs $30K+ total earnings
โญ 5+ Years of Experience
โญ Worked with 30+ Shopify & Dropshipping Stores
โญ CRO Specialist
โญ Dropshipping VA
โญ Customer Support Specialist
I'm Hamza Majeed, a Shopify and e-commerce specialist with over 5 years of experience. I've partnered with 30+ Shopify stores, helping them grow through strategic store design, landing page design, and conversion rate optimization (CRO).
Consider me your e-commerce VAโwhile you focus on scaling and marketing, I handle Shopify management, product listings, landing page design, customer support, winning product research, supplier sourcing, store integration, and order fulfillment.
What I Offer:
E-commerce/Dropshipping Product Research
โค Facebook Ads Library Product Research
โค TikTok Ads Library & For You Product Research
โค Trending Product Research
โค Niche E-commerce Product Research
Shopify Product Listings
โค Image editing (Adobe Photoshop, Adobe Express, Canva)
โค SEO Title & Description Writing
โค Product Bulk Importing/Uploading (DSers, POKY, Dropified)
โค CSV File Uploading, Updating, Formatting, Creation
Dropshipping Order Fulfilment/Supplier Integration
โค Dropshipping Supplier Research
โค Order Fulfillment/Purchasing
โค Supplier Integration with Shopify
โค Return/Refunds Handling
โค Dropshipping Fulfilment Platforms I Prefer:
โ Aliexpress
โ Spocket
โ Zendrop
โ CJ Dropshipping
โ Trendsi
What's your preferred dropshipping fulfillment platform? I'm open to working on that.
Shopify Store Setup & Design
โค Creating Policies
โค Shipping & Delivery Setup
โค Payment Gateways, Apps Installation & Integration
โค Theme Customization
โค Brand Elements/Assets (Logo, Color Scheme, Typography, Brand Voice)
โค Shopify Homepage & Layout Design
โค Product Page, Collection Page, Cart, Checkout
โค Gempages Landing Page Design
Conversion Rate Optimization (CRO)
โค Website Speed Optimization
โค Website Mobile Optimization
โค Reviews/Testimonials
โค Heatmaps & Session Recordings
โค Upsell & Cross Sell
โค A/B Testing
โค Popup Design/Discounts offering
โค Trust Badges
Customer Support
โค Online Chat Support
โค Gmail
โค Freshdesk
โค Zendesk
โค Tidio
I maintain clear communication and collaborate effectively with teams to ensure seamless project execution. I'm available 40 hours a week to support your business as your dedicated VA.
Let's take your Shopify store to new heights! Just message me or arrange a Zoom call to have a detailed discussion about your Shopify store/e-commerce business.
Regards,
Hamza Majeed
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