Hire the Best Order Processing Specialists

Hello! 👋 I'm a Customer Support Specialist with 5+ years of experience supporting e-commerce businesses and online stores.👩‍💼 I help businesses manage high volumes of customer inquiries through email, live chat, and social media while maintaining excellent customer satisfaction and protecting company policies.🤝 📍Here’s how I can support your business: ✅• Email & Live Chat Customer Support ✅• Order Tracking, Shipping Updates & Customer Inquiries ✅• Refunds, Returns & Dispute Handling ✅• Shopify Store Support ✅• PayPal & Klarna Dispute Management ✅• Social Media Customer Messages ✅• Admin Tasks & Data Entry 📍I have experience working with tools such as: 📌Shopify | Zendesk | Gorgias | Freshdesk | Salesforce | PayPal, Klarna Business | Slack | Google Workspace | Meta Business | Social Media Handling | 📌My goal is simple: provide fast, professional, and empathetic customer support that builds trust and keeps customers happy.🫡 If you're looking for a reliable customer support specialist who understands e-commerce operations, I would love to support your business long term.😉

Halfway through 2026. You need someone who can fix your biggest growth problems and make you more money, and I specialize in exactly that. My real-world results are the only proof you need, so let's stop the scrolling. If you're tired of vetting and ready to start winning, let's discuss now for a quick 15-minute chat. 🛒 E-commerce Expertise: Platforms: • Amazon Seller Central, FBA/FBM • Walmart (WFS, Onboarding, Ad Campaigns) • eBay (Store Management, Bulk Listings, Promotions) • Shopify, Etsy, Poshmark, Mercari, Wish 📈 Amazon Seller Central Mastery: • Amazon Account Management (Full-service) • Amazon Product Listings (Optimized Titles, Bullet Points, Descriptions, Amazon A+ Content Creation) • Amazon Inventory Management (Stranded Inventory, Pricing Errors) • Amazon Flat Files Expertise (Bulk Uploads, Variation Listings) • Amazon Support & Case Handling • Global Selling & Shipment Plans Setup • Amazon Brand Registry Application Assistance 🛒 Walmart Seller Expertise: • Walmart Store Management • Walmart Product Listing Optimization (SEO-friendly content) • Walmart Feed Files & Bulk Uploads • Walmart Customer Service & Case Handling 💼 eBay Seller Expertise: • eBay Store Management (Optimization, Bulk Uploads) • eBay Ad Campaigns • Promotions & Customer Service 📊 Shopify Data & Content Management: • Excel Mastery (Formulas, Power Query, Data Feeds) • Product Scraping & Data Mining • Graphic Design (Canva, ) • Video Edit (Veed, Capcut) • Website Creation (Shopify, WooCommerce, WordPress) • Blogging & Content Writing 🤖 AI & Automation: • ChatGPT/Gemini Integration (Automating Responses, Content Creation)

I have 8 years of experience in customer service, with a strong focus on delivering efficient, empathetic, and solution-oriented support across digital platforms. I handled high-volume inquiries through live chat, email, and phone, helping customers with everything from order tracking and returns to product recommendations and troubleshooting. I’m passionate about creating smooth, positive experiences for customers and turning challenges into opportunities to build loyalty.

✅17500+ hours on upwork ✅100 % satsified client ✅Top rated services 𝗔𝗺𝗮𝘇𝗼𝗻 𝗠𝗮𝗿𝗸𝗲𝘁𝗽𝗹𝗮𝗰𝗲 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 | 𝗘-𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗚𝗿𝗼𝘄𝘁𝗵 | 𝗦𝗲𝗹𝗹𝗲𝗿 𝗖𝗲𝗻𝘁𝗿𝗮𝗹 & 𝗩𝗲𝗻𝗱𝗼𝗿 𝗖𝗲𝗻𝘁𝗿𝗮𝗹 𝗘𝘅𝗽𝗲𝗿𝘁 | 𝗘𝘅𝗽𝗲𝗿𝘁 𝗶𝗻 𝗟𝗶𝘀𝘁𝗶𝗻𝗴 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻, 𝗦𝗘𝗢, 𝗣𝗣𝗖 𝗖𝗮𝗺𝗽𝗮𝗶𝗴𝗻𝘀, 𝗮𝗻𝗱 𝗔+ 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 Are you looking to scale your eCommerce business and dominate marketplaces like Amazon, Walmart, eBay, and Shopify? With over 8 years of experience in eCommerce management, I specialize in driving sales, optimizing SEO, and managing PPC campaigns to maximize your ROI. ✨ What I Offer: 🔍 𝗔𝗺𝗮𝘇𝗼𝗻 𝗣𝗣𝗖 & 𝗦𝘁𝗼𝗿𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: *A-Z Compmlete store management. *Keyword research and listing items and optimization to boost organic rankings. *Enhanced product titles, bullet points, and descriptions for higher conversions. *A+ Content and Enhanced Brand Content (EBC) to elevate your brand presence. 📊 𝗣𝗣𝗖 𝗖𝗮𝗺𝗽𝗮𝗶𝗴𝗻 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: *Strategic Amazon Sponsored Ads (Auto & Manual Campaigns). *Walmart and eBay PPC campaigns for targeted reach. *Budget optimization and bid management to maximize ad spend efficiency. 🛒 𝗠𝘂𝗹𝘁𝗶-𝗖𝗵𝗮𝗻𝗻𝗲𝗹 𝗠𝗮𝗿𝗸𝗲𝘁𝗽𝗹𝗮𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: *Walmart Marketplace setup, optimization, and sales growth. *eBay listing creation, optimization, and sales strategies. *Shopify store setup, design, and sales funnel optimization. 📦 𝗜𝗻𝘃𝗲𝗻𝘁𝗼𝗿𝘆 & 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: *FBA and FBM inventory management to prevent stockouts. *Sales performance tracking and actionable insights for growth. *Competitor analysis and market gap identification. 🚀 𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲? *Proven track record of increasing sales by 30-50% for clients. *Expertise in tools like Helium 10, Jungle Scout, Keepa, and Tactical Arbitrage. *Dedicated to delivering results-driven strategies tailored to your business. 💼 𝗖𝗹𝗶𝗲𝗻𝘁 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗦𝘁𝗼𝗿𝗶𝗲𝘀: *Helped a client achieve 40% monthly revenue growth through cross-marketplace arbitrage. *Increased a client’s Amazon organic traffic by 60% with advanced SEO techniques. *Reduced ad spend waste by 25% while maintaining sales volume through optimized PPC campaigns. Let’s take your eCommerce business to the next level! Whether you’re looking to optimize your Amazon store, scale on Walmart and eBay, or build a high-converting Shopify store, I’m here to help. 📩 Message me today to discuss how we can achieve your goals together!

🎧 Hands-on Support with a Heart for Service and a Head for Systems I’ve handled support and operations for multiple BPO and freelance clients — ranging from hotel reservations and telco to Shopify and Shopee stores. My approach is both people-focused and process-driven: I make customers feel heard, while also keeping systems accurate, clean, and moving. Across all my roles, I focus on solving problems efficiently, tracking tasks properly, and communicating with clarity. Whether you're running a store or managing a helpdesk, I make sure your customers — and your back-end — are both supported. ✅ What I Actually Do in Support Roles At TTEC (Booking.com Hotel Reservations): - Handled voice, chat, and email support for guests worldwide - Used Pega to track bookings and resolve changes or issues - Processed cancellations, rebookings, and inquiries with a calm, professional tone - Helped guests feel guided during stressful travel situations - Met quality benchmarks while maintaining empathy and accuracy At Alorica (AT&T Cancellations Dept): - Managed tough cancellation calls and retention conversations - Listened actively and positioned solutions or alternative offers - Practiced objection handling while maintaining brand integrity - Logged call reasons and outcomes clearly using Cisco Jabber Upwork E-Commerce Clients (Order Support + Admin): - Processed daily orders using Shopify - Managed bulk uploads of tracking numbers and updated order status - Handled refund and return coordination - Responded to customer inquiries via chat/email - Updated internal sheets and maintained smooth store operations Local Roles (Trade Marketing / Admin): - Created Excel trackers for monitoring team schedules, promo budgets, and activities - Conducted analysis on promo campaigns, reported results to supervisors - Handled scheduling and concerns of merchandisers in 20+ branches - Used Google Sheets with formulas to track payroll, hours, and performance 💡 My Strengths in Tools & Execution 🗂️ CRM & Call Tools - Pega Platform – Booking system & guest support tracking - Cisco Jabber – Inbound/outbound call system for telco - Aircall – For outbound call support & follow-ups (Note: I haven’t used Zendesk/Freshdesk but can learn fast with guidance.) 📊 Excel & Google Sheets Intermediate Excel skills: - VLOOKUP, Pivot Tables, Charts - Daily/weekly trackers for schedules, performance, orders - Budget planning sheets with formulas Google Sheets: - Real-time collaboration for tasks, inquiries, internal logs - Conditional formatting for progress tracking - Inventory, support ticket logs, bulk order sheets 📦 E-Commerce Platforms - Shopify Admin – View & update order status, process refunds, check stock - Shopee / Lazada Seller Center – Monitor logistics, reply to inquiries, support promos 💬 Communication Tools - Slack, Skype, Microsoft Teams, Google Meet, Zoom 📎 Other Tools & Skills - Canva – Creating support visuals, promo posters, internal updates - CapCut / VN – Basic product or tutorial video editing - AI tools – For drafting responses, writing blurbs, FAQs 💪 Why I’m the Right Support Specialist for You 🧠 Fast learner & hands-on – I don’t just follow steps; I understand systems 🧘 Calm under pressure – Especially during calls or high-volume seasons 📝 Detail-oriented – I take notes, track cases, and organize tasks properly 🤝 Reliable communicator – I know when to ask, update, or escalate 🎯 Client-focused – I see support not just as help, but as your business' frontline 👋 Let’s Give Your Customers the Support Experience They Deserve If you're looking for someone who truly understands support, operations, and people, let’s talk. I’m here to handle the back end and the customer side — efficiently, respectfully, and with heart.

My Objective is to obtain a job that will enable me to use my strong organization skills,educational background and ability to work well with people and learn more skills that is usable for me to be more competitive, more flexible on any situation and learn to extend further my limitations, to offer my client a high quality job and to provide welfare stability for my family.