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Clients rate Order Processing specialists
Rating is 4.6 out of 5.
4.6/5
based on 4,133 client reviews
  2. Admin & Customer Support Talent
  3. (Current) Order Processing Specialists
  • $10 hourly

    • 4.6/5
    • (16 jobs)
    Worked as Quality Analyst for almost 4 years Worked as a Customer Support for 10 years Working from home for 8 years now. SKILLS/TASKS/TOOLS THAT I CAN HANDLE content writing copywriting customer support (email and chat) for a dropshipper executive assistant social media manager Freshdesk Can handle chargeback claims transcription Wordpress Mass Planner Shopify Oberlo Reamaze ZenDesk Excel Google Docs
    vsuc_fltilesrefresh_TrophyIcon Order Processing
    Answered Ticket
    Email Etiquette
    Content Writing
    Customer Support
    Communication Etiquette
    Consumer Goods
    Customer Service
    Online Chat Support
    English
    Zendesk
  • $18 hourly

    • 5.0/5
    • (28 jobs)
    I have worked from home since 2004 in the customer service, writing and data entry fields. I have also worked with medical facilities to obtain confidential medical records for insurance purposes. I have most recently worked with a clothing company performing data entry of Shopify orders onto a Google spreadsheet. I have also worked Customer support for a produce company where I responded to emails concerning deliveries, refunds and general company information. I am looking for a long term position with a solid company. RESUME for KELLI M. FARQUHAR Kelli M. Farquhar 509 W Bradford Altus, OK 73521 kmf73505@gmail.com SUMMARY I am a fast learner and can quickly incorporate and implement new procedures. I have a proven ability to work independently, handle simultaneous projects, and meet deadlines. I also have a reputation as a hard-working, reliable, dependable and accountable employee. I am very efficient, accurate, and detail oriented. My skills are as follows: Skilled in search engine research, problem solving, and troubleshooting. Solid analytical, communication, organization, and leadership skills. Data processing and keeping accurate records. Type 70-75 wpm. Some transcribing experience. 10-key touch experience. I also have previous experience working with a VPN SALARY REQUIREMENTS: At least $15.00 per hour, negotiable EMPLOYMENT IDEPENDENT CONTRACTOR—CUSTOMER SERVICE-WORK FROM HOME Aug 2004- Present GFP DELIVERED My role was to answer customer service tickets within Gorgias ranging from order inquiries, refunds and customer complaints. I also work with Slack and Shopify. UpMerch My role was to answer customer service tickets within Intercom for order status, refunds and customer complaints. MOD Squad I worked within the ZenDesk platform to answer customer service emails. DEMOCRACY DATA Advocacy coordinator for various projects. Obtain personal information from individuals via telephone for grass roots efforts and medicare beneficiaries.. Document all information that is then composed into letter format. WEST TELEMARKETING Inbound Sales and Customer Service NAME OF COMPANY WITHHELD UPON REQUEST Inbound Sales Brand Ambassador (Nov 2006-Sep 2007) Elite Customer Service (Sep 2007-Jun 2008) Instructor (Oct 2007-Nov 2007) CHACHA Google search engine to find quality answers for customers. (Feb 2008-Sep 2008) FREELANCE WRITER Wrote term papers, short articles, and letters. (Oct 2008-present) JOHNNY TURNER TAG AGENCY 604 NE 5th St Wilson , OK 73463 Phone: 580-668-3376 580-668-3376 Jan 2002-Oct 2003: Data Entry Clerk Responsible for data entry of information pertaining to vehicle registrations, titles & drivers licenses. Data records management. Process daily bank deposits. Customer Service via telephone, email and in person 1800FLOWERS.COM Tiffany Plaza Ardmore , OK 73401 Phone: 580-224-3241 580-224-3241 Oct 2000-Dec 2001: Customer Service Representative/ Mentor Responsible for inbound customer orders Customer satisfaction representative-problem solving in order to maintain current customer and utilized search engines to find products for customers. Daily working of queue’s to ensure that all areas of customer order is completed accurately and efficiently. Fraud department-verified credit cards, customer information and reported findings via email to Fraud department. MEDICAL ARTS CLINIC 921 14th Ave NW Ardmore , OK 73401 Phone: 580-223-5311 580-223-5311 Dec 1998-May 2000: Collections Clerk Communication via telephone on past due patient accounts Typing of legal forms in the event that Small Claims was necessary Daily balance of cash drawer and deposits Maintained alphabetical and numerical filing system SECURITY FINANCE 221 S Main Altus , OK 73521 Oct 1990-Jul 1992: Collections Clerk/Assistant Manager Processed applications for small loans, posted payments, called customer with past due balances, kept record of all payments received, some skip tracing, daily balance of cash drawers, typed letters for collection accounts. EDUCATION ALTUS HIGH SCHOOL , ALTUS , OK (graduated 1981) WESTERN OKLAHOMA STATE COLLEGE, ALTUS , OK (2 semesters of General studies) KAPLAN UNIVERSITY Online (2 semesters of Paraprofessional studies)
    vsuc_fltilesrefresh_TrophyIcon Order Processing
    Customer Satisfaction
    Ecommerce
    Communication Etiquette
    Google Docs
    Interpersonal Skills
    Customer Service
    Following Procedures
    Product Knowledge
    Order Entry
    Data Entry
    Ticketing System
    Order Tracking
  • $12 hourly

    • 4.9/5
    • (4 jobs)
    Dedicated Customer Service Representative motivated in maintaining customer satisfaction. Goal-oriented, great team player and with a desire for continuous learning.
    vsuc_fltilesrefresh_TrophyIcon Order Processing
    Order Management
    Technical Support
    Customer Support
    Shopify
    Odoo
    Microsoft Power BI
    SQL
    Microsoft Excel
    Freshdesk
  • $25 hourly

    • 4.0/5
    • (9 jobs)
    Having eight years in the Sales/Customer Service Experience. I am very organized, have excellent attention to detail, and have Communication Skills. Through my previous position, I was able to gain skills in Email Creation, Word Processing, and Excel. Great at multi-tasking. I like talking and interacting with new people every day.
    vsuc_fltilesrefresh_TrophyIcon Order Processing
    Scheduling
    Multitasking
    Product Knowledge
    Proofreading
    Email Communication
    Customer Service
    Microsoft Office
    Customer Support
    Sales Leadership
    Communication Etiquette
    Communications
    Data Entry
    Customer Satisfaction
    Customer Feedback Documentation
    Phone Support
    Email Support
  • $15 hourly

    • 4.7/5
    • (25 jobs)
    With an extensive background of diverse experience, I bring a comprehensive skill set in customer service and administrative assistance. My career includes roles in corporate accounts, billing transactions, data encoding, ticket escalations, order processing and purchasing, inventory management, banking and finance, technical support, and customer support. My background has equipped me with exceptional communication and organizational skills, all of which I am eager to apply towards contributing to a company's overall success. Highlights Customer Service Excellence: Demonstrated ability to handle high volumes of customer inquiries and resolve issues efficiently, resulting in high customer satisfaction rates. Administrative Proficiency: Expertise in managing corporate accounts, processing orders, handling billing transactions, and maintaining accurate inventory records with attention to detail. Technical Support: Assisted in troubleshooting and resolving technical issues, ensuring minimal downtime and maintaining smooth operations. Financial Acumen: Experience in banking and finance, including transaction handling, reconciliation, and financial reporting. Data Management: Proficient in data encoding and managing large datasets with accuracy and precision. Objective I aim to bring my extensive experience and honed skills to a role where I can provide top-quality customer service and reliable administrative support. My goal is to enhance operational efficiency and contribute to the company's growth and profitability.
    vsuc_fltilesrefresh_TrophyIcon Order Processing
    Ecommerce
    Shopify
    Zopim
    Data Entry
    Dropshipping
    Customer Service
    Facebook
    Zendesk
  • $15 hourly

    • 4.9/5
    • (19 jobs)
    I am a proactive, result-oriented, persevering, flexible and an excellent team player. I believe I have developed a considerable level of good communication skill, both verbal and written. I am always focused in everything I do and I always take it a challenge and an opportunity everytime I am given a new or even a routine task especially those tasks which are closely related to my field of work. However, anything new which may not be closely related to my field of work is a welcome opportunity and I consider it as a widener to my horizon in terms of career advancement. I always find it meaningful to achieve targets and equally meaningful in delivering customer satisfaction. In fact, meeting or even exceeding customer expectation has always been my prime drive for excellence in the discharge of my functions, duties and responsibilities.
    vsuc_fltilesrefresh_TrophyIcon Order Processing
    Customer Satisfaction
    Email Communication
    Product Knowledge
    Customer Service
    Customer Support
    Answered Ticket
    Order Fulfillment
    Zendesk
    Order Tracking
    Email Support
    Online Chat Support
  • $10 hourly

    • 4.8/5
    • (14 jobs)
    📌Looking for a pro that can hit the ground running? ✅ 10 years of Professional Customer Service Experience 🥇 Top Rated on Upwork | 100% Job Success Score Here's how I will help your business 👇🏻👇🏻 📌 ECOMMERCE SUPPORT and DROP-SHIPPING From seamless order processing to attentive customer assistance, I enhance operational efficiency and elevate shopping experiences. Let me optimize your online venture with top-notch eCommerce assistance for sustained growth and customer satisfaction. Here are the processes I can run for you 👇🏻 ✦ Warehouse Management ✦ Inventory Management ✦ Order fulfillment ✦ Customer Service ✦ Cancellation and Refunds ✦ Billing Extensive experience with the following 👇🏻 ✦ Amazon Seller Central ✦ Catch ✦ eBay ✦ MySale ✦ Shopify Seems like a good fit for your eCommerce Empire? 👑 💬 Drop a personalized message and let's see in what capacity I could help 😊 or if you wanna learn more about what I can do for your business, here's more👇🏻 📌 CUSTOMER SERVICE AND TECHNICAL SUPPORT EXPERT These strategic enablers are essential for brand trust, customer loyalty, and competitive differentiation. My presence in your team will foster 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙧𝙚𝙩𝙚𝙣𝙩𝙞𝙤𝙣, 𝙛𝙖𝙘𝙞𝙡𝙞𝙩𝙖𝙩𝙚 𝙨𝙘𝙖𝙡𝙖𝙗𝙞𝙡𝙞𝙩𝙮, and 𝙢𝙞𝙩𝙞𝙜𝙖𝙩𝙚 𝙧𝙞𝙨𝙠𝙨, thereby optimizing customer lifetime value and global market positioning. Very tech savvy -- I basically eat the following tools for breakfast 👇🏻 ✦ ShipStation ✦ ShipMonk ✦ Zendesk ✦ Freshdesk ✦ Gorgias ✦ Google Business Suite ✦ Live Chat 🔥SELF-LEARNED TOOLS For self-improvement to show my dedication to know more and expand my knowledge base. ✦ Canva (images, templates) ✦ ProCreate ✦ CapCut 🟢 If you're sold and think we're a good fit, drop a personalized message and let me know! 📞 When would the best time be for a Quick Call Talk Soon,
    vsuc_fltilesrefresh_TrophyIcon Order Processing
    Order Fulfillment
    Live Chat Software
    Gorgias
    Email Communication
    Customer Satisfaction
    Customer Experience
    Customer Service
    Customer Support
    Shopify
    Ecommerce Support
    Order Tracking
    Zendesk
    Online Chat Support
    Email Support
  • $20 hourly

    • 4.4/5
    • (42 jobs)
    Customer satisfaction comes first! 👍 An accountant with a decade of experience in customer support and eCommerce store management. Let me show you what I can do! I'd be happy and honoured to work with you! Below are the services I currently offer (but talk to me because I’m learning more every day!): 📍 Customer Support (Phone, Email and Chat) 📍 Graphic Design (logo, digital ads and banner creation) 📍 Bookkeeping 📍 Social Media Management 📍 e-Commerce Store Management 📍 Social Media Page Moderation 📍 Admin Support 📍 Chargeback and Disputes 📍 CRM Data Entry and Maintenance 📍 Microsoft and Google Suite 📍 Project Management Software/Apps I have used: Customer Support 📌 Zendesk 📌 Freshdesk 📌 Gorgias 📌 LiveChat 📌 Font 📌 Intercom 📌 Slack 📌 Webmail 📌 HelpScout 📌 Intermedia Unite Marketplaces/eCommerce Platforms 📌 Shopify 📌 Amazon 📌 Walmart 📌 eBay 📌 Shift4Shop 📌 MyBizowie 📌 BigCommerce Website/Blog 📌 Wordpress Inventory 📌 DEAR Systems 📌 TradeGecko Design/Training 📌 Trainual 📌 PandaDoc 📌 Adobe Spark 📌 Canva Financial 📌 Mandrill 📌 Stripe 📌 Quickbooks 📌 Xero 📌 NoFraud Project Management/HR 📌 Accelo 📌 Airtable 📌 Trello 📌 Asana 📌 Monday 📌 Notion 📌 Todoist 📌 ZipRecruiter Scheduling 📌 SkedSocial 📌 HootSuite 📌 Buffer CRM/Tracking 📌Salesforce 📌 Zendesk 📌 HasOffers
    vsuc_fltilesrefresh_TrophyIcon Order Processing
    Shopify
    Customer Satisfaction
    Technical Support
    Administrative Support
    Bookkeeping
    Social Media Management
    Customer Service
    Customer Support
    Social Media Marketing
    Event Management
    Email Communication
    Logo Design
  • $25 hourly

    • 5.0/5
    • (12 jobs)
    SKILLS: CSR / Sales / HVAC / Billing / Admin / Tracking / Ticketing / ESL Tutor / Dispatcher / Food Industry / Virtual Assistant 15 YRS CSR ON/OFFLINE 6 YRS BILLING & SALES 4 YRS INT’L ESL TUTOR 4 YRS HVAC / VA 2 YRS SALES COACH 6 Months UPS TRACKING Monica Furio Nuesca UPWORK TOP RATED PLUS FREELANCER I'm highly skilled at helping clients with daily tasks, handling consumer and business calls, texts, and emails with professionalism. I'm detail-oriented, work well under pressure with minimal supervision. Proficient in office tools like Google Suite, MS Office, Canva, Service Titan, Outlook, Monday.com, Slack, Wave phone, Ring central, Zoom, Meets, Blue jeans, WhatsApp, Telegram, SERV man, Nutshell, Pipedrive, and other admin, communications, and CRM tools. I'm a team player, managing multiple calendars and using ticketing systems for service requests and dispatching. I bring 15 years of valuable customer service experience and expertise in HVAC, sales, billing, tracking, ESL, and virtual assistance. My work involves assisting diverse individuals over the phone, addressing a variety of needs, including but not limited to training new hires, resolving computer issues remotely, and preparing materials for my colleagues and clients. I aspire to be an effective and efficient virtual assistant, ensuring high-quality service. As a freelancer and mother of two, I welcome opportunities with fair wages and benefits to foster a healthy work environment. Collaboratively, we can build loyalty and dedication to the given role. Additional skills I possess are bonus factors for improved output. I am excited to work with you; please contact me, and let's discuss the details. Have a blessed day! WORK EXPERIENCES: November 2021 (Part Time / Remote) CSR, VA | UPWORK / INSURANCE / IT CANADA July 2021 – August 2021 (Part Time / Remote) EXECUTIVE VA | UPWORK / LOAN COMPANY UNITED KINGDOM December 2020 – April 2024 (Full Time / Remote) CSR, VA | UPWORK | HVAC CALIFORNIA June 2020 - December 2020 (Full Time / Remote) INBOUND CSR, TRACKING, BACK OFFICE | UNITED PARCEL SERVICE USA (UPS) March 2020 - December 2020 (Part Time / Remote) ESL TUTOR | SPICUS ENGLISH CENTRAL | INTERNATIONAL STUDENTS June 2018 - May 2019 (Full Time / Remote) CSR, VA | UPWORK | HVAC FLORIDA December 2015 - January 2019 (Full Time / Office) SALES COACH | TELSTRA AUSTRALIA September 2013 - December 2015 (Full Time / Office) SALES EXPERT | SPRINT USA November 2009 - December 2012 (Full Time / Office) PIONEER SERVICE CREW | MCDONALD'S PHILIPPINES
    vsuc_fltilesrefresh_TrophyIcon Order Processing
    Executive Support
    Business Services
    Multitasking
    Customer Service
    Ticketing System
    English Tutoring
    Data Entry
    Phone Support
    Business with 10-99 Employees
    English
  • $35 hourly

    • 5.0/5
    • (58 jobs)
    ⭐️⭐️⭐️⭐️⭐️ - "Kate is among the best customer service people we have worked with." ⭐️⭐️⭐️⭐️⭐️ - "Kate has been an amazing support and asset to my business." ⭐️⭐️⭐️⭐️⭐️ - "An outstanding freelancer. You will not find better." ⭐️⭐️⭐️⭐️⭐️ - "Nothing but a delight to work with!" ⭐️⭐️⭐️⭐️⭐️ - "She is an absolute star!" Take it from my clients - I can take care of any admin-related work so you can save yourself from the stress of chasing deadlines and instead focus on things that need your urgent attention. I possess 10 years of experience in providing confidential, high quality, and flexible virtual administrative and customer support to: - Mental health professionals - Startup, well-established and eCommerce companies - Senior-level executives - Business owners across a broad range of industries I am well-versed and ready to help you with: - Top Notch Customer Support - Inventory Management - Logistics - Inbox Management - Calendar/Diary Management - Email Handling - Bookkeeping - Invoicing - Payroll Processing - Medical Billing - Insurance Verification - Transcription - Light Project Management - File Management - File Maintenance - Preparing Financial and Admin Reports - and other ad hoc tasks I have work experience using the following applications/tools/websites: - Amazon Seller Central - Asana - Availity - Basecamp - Best Notes - Box - Buffer - Canva - Cardinity - Cin7 - Deliverr - DHL (collections booking) - Doodle - eBay - Evernote - Facebook (Groups and Pages) - Freshdesk - Google Suite (Gmail, Calendar, Drive, Google Docs, Google Sheets, My Business) - Gorgias - Headliner.app - Helpshift - Hootsuite - HubSpot - Instagram - Intercom - Kajabi - LastPass - Leadpages - MailChimp - Mintsoft - OneHealth Port - Outlook - Quickbooks - Receipt Bank - Recurly - Reviews.io - Royal Mail Click and Drop - Salesforce - Sfax - SharpSpring - Shopify - Simple Practice - Squarespace - Stripe - Tidio - Todoist - Trello - WordPress - Youtube - Zendesk - Zoom I highly prefer working on a long-term basis, but short-term projects are also very welcome. I treat all my clients’ personal, business and company information with utmost confidentiality, so rest assured that you will be in good hands. My main goal is to bring you much more success by helping you run your business smoothly. I will treat your company as if it were my own, and I am dedicated to offering top-notch support to meet yours, your business's, and your customers' needs.
    vsuc_fltilesrefresh_TrophyIcon Order Processing
    Medical Billing & Coding
    Order Fulfillment
    Google Workspace
    Administrative Support
    File Management
    Virtual Assistance
    Customer Service
    Customer Support
    Calendar Management
    Logistics Management
    Communications
    Task Coordination
    Intuit QuickBooks
    Invoicing
    Payment Processing
  • $13 hourly

    • 4.5/5
    • (44 jobs)
    I am a BS-Tourism Graduate with Entrepreneurial Duties prior to acquiring my Bachelor's Degree. Let me respectfully state that I have 15 years of working experience in the BPO customer support industry. I also have a little less than 5 years working experience in the personal injury field, SSDI and SSI cases. I have worked as a New Case Intake Specialist with the Social Security Advocates and was promoted to New Case Intakes Manager/ Pre-qualifying Supervisor after 3 months of working as an Intake Specialist. I managed the New Case Intake Team, Pre-qualifying Team and Call Routing with TSSA for almost 2 years. I was also hired as one of the Offshore Intake Specialists with Ostroff Law. I worked as an Intake Specialist for more than 2 months, then I was assigned to manage the Records Retrieval, Medical Bills and Liens Department. After 4 to 5 months, the son of the owner of Ostroff Law offered me to partner with him in building up a team of virtual assistants and start Turn Key Op where we provided virtual assistant services to law firms all over the US and use LITIFY for our CRM services. I served as the HR Manager, Training Manager, Operations Manager when we launched Turn Key Ops. We started from zero virtual assistants and we were at 270 VA's when I was let go by Turn Key Ops. They now merged with another company and they're now Attorney Assistants.
    vsuc_fltilesrefresh_TrophyIcon Order Processing
    Data Entry
    Telemarketing
    Customer Service
    Project Management
    Software Testing
    Windows XP
    Lead Generation
    Business Coaching
    Real Estate IDX
    Technical Support
    Online Chat Support
  • $18 hourly

    • 5.0/5
    • (7 jobs)
    I'm a seasoned professional with 8 years of dedicated experience in Shopify operations and customer experience management. I began my journey as a team member in the year 2016, honing my skills and gradually advancing to my current role as an Assistant Operations and Customer Experience Manager. Throughout my career, I've developed a deep understanding of the intricacies of Shopify operations, from optimizing online stores to managing inventory, orders, and logistics. My hands-on experience allows me to navigate the Shopify platform with ease, implementing efficient workflows and strategies to streamline operations and drive business growth. In addition to my expertise in Shopify operations, I'm passionate about delivering exceptional customer experiences. I understand the critical role that customer satisfaction plays in the success of any business, and I'm committed to ensuring that every interaction leaves a positive impression. Whether it's resolving customer inquiries or optimizing the checkout process, I prioritize customer satisfaction at every touchpoint. As an Assistant Operations and Customer Experience Manager, I thrive in fast-paced environments where attention to detail and effective communication are paramount. I excel at collaborating with cross-functional teams to identify opportunities for improvement and implementing innovative solutions that enhance efficiency and elevate the customer experience. With my proven track record of success and top-rated status on Upwork, you can trust that I'll bring a high level of professionalism, expertise, and dedication to every project. Whether you're looking to optimize your Shopify operations, elevate your customer experience, or both, I'm here to help you achieve your goals and exceed your expectations. Let's connect and discuss how I can contribute to the success of your business!
    vsuc_fltilesrefresh_TrophyIcon Order Processing
    Inventory Management
    Logistics Coordination
    Manage Ecommerce Site
    Customer Experience
    Ecommerce
    Business Operations
    Customer Service
    Shopify
    Dropshipping
    Data Entry
    Administrative Support
    Order Fulfillment
    Social Media Management
    Email Support
  • $12 hourly

    • 4.8/5
    • (9 jobs)
    I have an excellent background in customer service and over 12 years of experience delivering high-quality customer satisfaction. I have a proven track record of success in customer service and a passion to run with the best. On top of this, I possess strong empathy for my customer’s needs, take great pride in my products, and have a tremendous work ethic. Moreover, I am an expert in knowing the competition and how to sell against it. I value building strong relationships with new customers and strengthening the existing ones. All of these factors combined convince me that I can make a valuable contribution to your company. I’m the type of person who does not look at things negatively instead I see them as an opportunity. I’m result and goal-oriented. I’m willing to go the extra mile to meet my targets and bring great results to the table. I’m a highly motivated person who is passionate about providing exceptional customer service and satisfaction. I am confident that I can make a positive contribution to your team. CRM tools - Zendesk, HelpScout, Gorgias, Infusionsoft, Shopify Google tools - Google Docs, Excel/Sheets, GSuite, Google Drive others: Contactually Communication: WhatsApp, Slack, Hangouts, Skype
    vsuc_fltilesrefresh_TrophyIcon Order Processing
    Contactually
    Customer Relationship Management
    Google Docs
    Keap
    Google Apps Script
    Customer Support
    Email Communication
    Zendesk
    US English Dialect
  • $16 hourly

    • 5.0/5
    • (7 jobs)
    I have been in the Customer service field and Call Center Industry for more than 10 years assisting the customer from the U.S, U.K, and Australia. I have also worked for big names in the Call Center Industry like (Xerox, Concentrix, Language Line services) and more. In the past 2 years, I worked for one of the biggest hard drives manufacturer companies like ¨Western Digital¨ as a bilingual technical support agent on the phone and email. Recently, as a freelancer, I have performed as a virtual assistant and truck Dispatcher agent where I was able to help the company to grow as they had lots of loads and drivers, that needed to be monitored. Besides, I have also acquired experience handling email, chat, order taking process, Inbound sales, as well as technical issues ticket generation and technical troubleshooting protocol. Adding to this, In my career, I've used various CRM's dashboards such as; *Clarify. *Pegasus Systems. *Salesforce. *Oracle. *Zendesk. *Freshdesk. *SlackApp. *FrontApp.
    vsuc_fltilesrefresh_TrophyIcon Order Processing
    Castilian Spanish
    Salesforce CRM
    Customer Service
    Supply Chain Management
    Logistics Management
    Technical Support
    Email Communication
    Phone Support
    Order Tracking
    Online Chat Support
    Freshdesk
    Zendesk
  • $12 hourly

    • 5.0/5
    • (20 jobs)
    Hello! My name is Davied Dela Cruz, and I am a seasoned professional based in Manila, Philippines, with over a decade of experience in the freelance industry. I transitioned to freelance work in 2013, driven by a desire to improve work-life balance and eliminate the long commute that consumed up to six hours of my day. Although online work was not as prevalent at the time, I took the leap, and the transition has been successful, allowing me to continuously seek new opportunities and professional growth in the online space. Skills and Experience: 1. Customer Service: Over 10 years of experience across various channels, including phone, email, chat, and social media. 2. Team Management: 8 years of experience managing agents, teams, and entire operations. 3. Training: 5 years of experience in training and development. 4. Quality Assurance: 3 years of experience in website testing and quality assurance. 5. Data Management: Proficient in data entry, web research, data analytics, and report generation. 6. Recruitment: Experience in sourcing, interviewing, and hiring candidates. 7. Technical Proficiency: Skilled in using various platforms, such as Zendesk, Salesforce, Shopify, Freshdesk, and other online tools. 8. Communication: Fluent in English, with strong verbal and written communication skills. 9. Adaptability: Quick learner with the ability to adapt to changes and thrive under pressure with minimal supervision. 10. Proven Excellence: Consistent track record of excellence, earning recognition and promotions throughout my career. I am confident that my experience and skill set make me a valuable addition to any team. I look forward to the opportunity to contribute to your organization and am excited about the prospect of working together.
    vsuc_fltilesrefresh_TrophyIcon Order Processing
    Phone Support
    Report
    Shopify
    Order Fulfillment
    Salesforce CRM
    Zendesk
    Order Tracking
    Training & Development
    Data Analysis
    Leadership Training
    Customer Support
    Team Facilitation
    Management Skills
    Microsoft Excel
  • $10 hourly

    • 4.8/5
    • (10 jobs)
    Welcome to my profile! I am a detailed and thorough professional. I am efficient and quality is my top priority. I am perfectly capable of following instructions. I am a fast learner and I use all resources possible to learn new things. I am reliable and trustworthy. I have a proven and excellent track record backed by my experience in the Call center industry working for some of the world's most successful companies such as Telstra, AT&T and Sprint. Once you hire me, expect me to help your business like it is mine. Your business' growth and your 100% satisfaction is my ultimate goal.
    vsuc_fltilesrefresh_TrophyIcon Order Processing
    Technical Support
    Online Chat Support
    Order Fulfillment
    Multitasking
    Dropshipping
    Phone Communication
    Ticketing System
    Zendesk
    Gorgias
    Sales
    Customer Service
    Sales & Marketing
    Zoho CRM
  • $13 hourly

    • 4.9/5
    • (22 jobs)
    Talented Virtual Assistant with experience in Social Media Management (SMM) and Customer Support. I am excellent but not limited to the following skills below: Virtual Assistant | Customer Support | SMM - Social Media Basics - Scheduling and Posting Social Media Content - Social Media Content Planning and Creation - Shopify - Order Fulfillment (Etsy) - Use of Print-on-Demand Apps (Printify, Printful, About The Print, Stationery HQ) - Zapier, Typeform, and Active Campaign Integration Architectural Softwares: - SketchUp 3D Modeling - AutoCad 2D Drafting - 3D Rendering (Lumion and 3DS Max) - Adobe Photoshop Other excellent skills I've acquired: - Data Entry in Word or Google Docs - Lead Generation - Basic Graphic Design for Social Media Posting (Canva, Adobe Photoshop, Adobe Illustrator) - MS Office (Word and Excel) Inclined with my skills above, I can also work well under pressure, detail-oriented, resourceful in completion of tasks, and competent in computer skills. I have sense of urgency and can work with less supervision and at the same time, I'm effective when working with a team. I'm always determined to deliver projects to clients before meeting the deadline with 100% satisfactory. Lastly, I'm passionate about the things that I am very interested with.
    vsuc_fltilesrefresh_TrophyIcon Order Processing
    Ecommerce Order Fulfillment
    SketchUp
    Autodesk AutoCAD
    Order Fulfillment
    Order Tracking
    Lumion
    Customer Service
    Ticketing System
    Customer Support
    Product Listings
    Graphic Design
    Adobe Photoshop
  • $20 hourly

    • 4.7/5
    • (50 jobs)
    Are you a business owner aiming to grow your enterprise? I am a seasoned freelancer with over 11 years of experience in online work. I focus on social media management, administrative support, and customer service to help you achieve your business goals. Why Choose My Services? I am dedicated to continually improving my expertise in these areas because I believe it's essential for business owners to excel in promoting their businesses and providing top-notch customer care. Customer satisfaction is a vital indicator of how well your efforts are received by your customer base. Research shows that higher satisfaction levels lead to increased customer retention, greater lifetime value, and a stronger brand image. Focusing on customer satisfaction is key to ensuring long-term success and sustainable growth for your business. 🔑 Core Functions: ✔️Providing excellent customer experience through emails, chat/ticketing platforms, and social media ✔️Resolving product issues and concerns ✔️Processing refunds ✔️Fulfilling orders ✔️Handling disputes and chargebacks ✔️Ensuring company values are applied in all customer communications ✔️Training new hires and team members ✔️Monitoring delivery status/tracking with the logistics/3PL team ✔️Monitoring stock levels ✔️Managing community and Facebook groups ✔️Performing various administrative tasks ✔️Supporting marketing campaigns for product launches ✔️Assisting with affiliate promotions via Help Desk and social media platforms ✔️Creating a positive educational experience and community atmosphere for all students ✔️Analyzing customer feedback to continuously improve customer experience ✔️Diagnosing and solving customer concerns and issues through various support channels such as ✔️emails, calls, blogs, and social media 💻 Tools I Am Well-Versed In: 📧 Gorgias 📧 Zendesk 📧 Intercom 📧 Front 📧 Salesforce 📧 Amazon Seller Central 📧 Desk 📧 Freshdesk 🛍️Shopify 🛍️Aliexpress 🛍️Oberlo 🛍️Shipstation 🛍️Borderless360 🛍️Paypal 🛍️Stripe 🛍️WordPress - Divi 🛍️LMS 🛍️Google Cloud 🛍️Auth0 🛍️Clickup 🛍️Asana 🛍️Judge. Me 💬Slack 💬Google Chat ✅Facebook ✅Youtube ✅Instagram ✅Student Convert ✅Active Campaign ✅Basecamp ✅Crunchbase Unlock your business's full potential with professional social media management, and customer service. Contact me now to take your business to the next level! 😊
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    Community Management
    Email Communication
    Facebook
    Multitasking
    Community Moderation
    Content Moderation
    Lead Generation
    Database Management
    Database Administration
    Customer Service
    Digital Marketing
    Social Media Marketing
    Email Support
    Online Chat Support
    Social Media Management
  • $90 hourly

    • 4.9/5
    • (116 jobs)
    I am an automation expert who focuses on improving client's business processes. I work on automating manual tasks, integrating and better organizing data sources, and creating dashboards that enable businesses to take complete control of their data . My areas of expertise include Airtable, Google Suite (Google Sheets/Google Forms/Google Docs), automation platforms like Zapier, and programming languages like Apps Script, Python, Javascript, and SQL. My focus is on combining business acumen and tech expertise while ensuring that my products are highly user-friendly and functional.
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    Microsoft Excel PowerPivot
    Tableau
    JavaScript
    Python
    Microsoft Excel
    Google Apps Script
    Make.com
    SQL
    Google Workspace
    Zapier
  • $25 hourly

    • 4.8/5
    • (48 jobs)
    Are you looking for a TOP-RATED customer service ROCKSTAR who understands how to meet your customers where they are while providing each with a WORLD-CLASS experience? Well, look no further! I am THE go-to guy for all things customer service and technical support related. I am currently ONLY accepting invitations to email-based or live-chat projects at this time. I currently have over 20 years of customer/technical support experience working outside the home for companies like Tesla (Inside Delivery Advisor), Geico (Licensed Sales Specialist), Capital One (Online Banker CSR2), and Wells Fargo (Online Banker CSR). I was able to utilize this same WORLD-CLASS experience to work remotely from the comfort of my own home with several companies such as Hammer (Automotive Leads), Udemy, (Tier 1 Technical Support), and CSGOLOTTO (Tier 2 Technical Support Specialist), LoveVera (Customer Service Manager), KeeperTax (Payment Dispute Coordinator) to name a few. I am very confident that my overall customer service skills will help your business continue its growing success. I have knowledge and experience working with the following systems: *𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝘆𝘀𝘁𝗲𝗺 *𝗧𝗿𝗲𝗹𝗹𝗼 *𝗗𝗲𝘀𝗸.𝗰𝗼𝗺 *𝗭𝗲𝗻𝗱𝗲𝘀𝗸 *𝗙𝗿𝗲𝘀𝗵𝗱𝗲𝘀𝗸 *𝗛𝗲𝗹𝗽𝗦𝗰𝗼𝘂𝘁 *𝗜𝗻𝗳𝘂𝘀𝗶𝗼𝗻𝗦𝗼𝗳𝘁 *𝗜𝗻𝘁𝗲𝗿𝗰𝗼𝗺 *𝗛𝗶𝗽𝗖𝗵𝗮𝘁 *𝗦𝗹𝗮𝗰𝗸 𝗖𝗵𝗮𝘁 *𝗦𝘁𝗲𝗮𝗺 *𝗚𝗼𝗼𝗴𝗹𝗲 𝗗𝗼𝗰𝘀 *𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗢𝗳𝗳𝗶𝗰𝗲 𝗦𝘂𝗶𝘁𝗲 *𝗧𝗲𝗮𝗰𝗵𝗮𝗯𝗹𝗲 *𝗪𝗵𝗮𝘁𝘀𝗔𝗽𝗽 *𝗦𝗸𝘆𝗽𝗲 *𝗙𝗿𝗼𝗻𝘁 Contact me today so we can discuss how I can improve your overall virtual office experience!
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    Sales
    Data Entry
    Customer Service
    Communication Etiquette
    Zendesk
    Online Chat Support
  • $12 hourly

    • 5.0/5
    • (46 jobs)
    I am an experienced Amazon Virtual Assistant with a strong background in managing Amazon seller accounts and a deep understanding of the Shopify platform. With a proven track record of success, I specialize in optimizing product listings, providing exceptional customer support, and implementing effective strategies to drive sales and increase profitability. I am committed to helping clients achieve their goals and exceed their expectations through my expertise and dedication. KEY SKILLS ✅ Listing Optimization ✅ Keyword Research - Competitor Analysis ✅ Daily Amazon Tasks Handling ✅ Listing Creation ✅ Amazon SEO ✅ Lightning Deals ✅ Promotions ✅ Customer Service ✅ Inventory Management ✅ Listings Creation via Flat File & Manual ✅ Variation Creation via flat-file & Manual ✅ Suppressed and Stranded Inventory Fix ✅ Account Health management ✅ Shopify Store Management ✅ Order fulfillment ✅ Listing Hijacker TOOLS, APPS or SOFTWARE THAT I'M USING ✅ Helium10 ✅ Jungle Scout ✅ Merchant words ✅ AMZalerts ✅ Merchantspring ✅ Keepa ✅ Sellerboard ✅ Asana ✅ Clickup ✅ Slack ✅ Google Sheets Amazon Seller Central Management: As an expert Amazon Virtual Assistant, I have extensive experience in managing Seller Central accounts, including product listing creation and optimization, inventory management, order fulfillment, and handling customer inquiries and feedback. Shopify Store Management: With hands-on experience in Shopify, I can assist you in setting up and managing your Shopify store. This includes product listing creation, inventory management, order processing, and optimizing your store for improved conversions. Customer Service Excellence: Providing exceptional customer support is crucial for business success. I have a proven ability to handle customer inquiries, manage product returns and refunds, and maintain positive feedback ratings on Amazon. I strive to ensure customers have a seamless and positive experience throughout their buying journey. Whether you need assistance with Amazon account management, Shopify store setup and optimization, or any related tasks, I am here to deliver top-quality results and help you achieve your business objectives. Let's discuss your project requirements and take your Amazon and Shopify ventures to new heights!
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    Customer Support
    Amazon FBA
    Customer Service
    Amazon Seller Central
    Email Communication
    Shopify
    Google Docs
    Online Chat Support
    Email Support
  • $10 hourly

    • 4.9/5
    • (102 jobs)
    💚Full time freelancer delivering quality output in committed turn around time & economical cost. ✅ Supply Chain - Sourcing Product & Manufacturer, Contractual Documentation, QC inspections, Logistics, Customs brokerage, Warehousing, Inventory Management, Fulfilment & Distribution. ✅ Administration - Project Management, Web Research, Personal, Virtual Assistant, Customer Support Services, Travel Management, Lead Generation. ✅ Operations - IT Service Management, Quality Management System, Facility Management and Management Consulting.
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    Communications
    Quality Control
    IT Service Management
    Request for Quotation
    Supply Chain Management
    Dropshipping
    Request for Information
    Request for Proposal
    Purchasing Management
    Administrative Support
    Supply Chain & Logistics
    Inventory Management
    Vendor Management
  • $20 hourly

    • 4.3/5
    • (50 jobs)
    *Almost 10 years with Upwork (I started when it was Elance.com) I am a highly skilled & expert Customer Service Professional, a Writer/Self-published Author, a Social Media Marketer/Manager, and an Administrative Assistant, as well as proficient with the computer and many computer programs. I'm also fairly skilled in website design/creation as well, using WordPress, Wix, 1&1, and Weebly. As briefly mentioned, I've worked as a CSR for about 20 years now both locally and online, 10 years have been all remote through Upwork, I've been Writing for about 15 years now, I'm a Promoter/Reviewer for many different products and companies, and proficient with Social Media and Website work. I've held a variety of positions over the years such as SMS Copywriting, Content Creation, Blogging/Creating fun quizzes/Writing Articles, Interviewing Artists, Live Streaming/Hosting, Marketing, Social Media Management (using Canva), Quality Control, Moderating Reviews and determining whether they received their incentive or not, and even training an AI Chatbot. I definitely consider myself a Jill of all trades! I am extremely computer-oriented as I type about 75wpm, highly skilled in many different programs such as Word, Excel, Google Suite, and Adobe Reader. I'm well-versed in creating/designing & maintaining websites and website content, and I have extensive experience working with many customer management/customer service platforms such as Shopify, Shipmonk, Recharge, Help Scout, Ring Central, Slack, Tudio, Olark, Zendesk, Red Stag, ShipBob, Aliexpress, Monday.com, Trello, Facebook Business/Ads, Ontraport, Canva, QuickBooks, Gorgias, Salesforce, JungleScout, and many others. I'm great at collecting data, data entry, researching, creating documents/Excel sheets, starting and leading projects of all kinds, promoting/marketing, SEO, order fulfillment, product listing, quality control, keeping up with inventory/liaising with warehouses to ensure we have the inventory we need, and many other CS/VA skills.
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    Copywriting
    Data Entry
    Customer Satisfaction
    Office Administration
    Microsoft Word
    Customer Service
    Article Writing
    Google Workspace
    Shopify
    Microsoft Excel
    Social Media Management
    Email Support
  • $13 hourly

    • 5.0/5
    • (6 jobs)
    I am a Customer Service Manager with excellent interpersonal and leadership skills. I am adept at multitasking and can take on multiple product launches. I can help groom, develop and manage customer service teams who provide service over emails, chats, Social Media, and calls. I can also prepare process flows and training documents and videos to onboard new hires faster and streamline existing customer service processes. I have been a Customer Service Manager in multiple Multi-National Companies like Microsoft, AT&T, Orange Telecom, Fedex and ADP with an overall work experience of 19 years in the customer service space. I have been associated with Boolean Bytes for the past 8 years as a Customer Service Manager and have helped manage customer service operations for our clients in the Internet Marketing space. Some of our clients include Digital Kickstart, Long Tail Pro, FlowActiv, Appbreed, The Shepherd's Code, PDIC Publishing, BELDT Labs, Armor.fi, Nooveau Media, Minnieme.com.au etc. I am well versed with ticketing applications like Freshdesk, Intercom, Zendesk, Gorgias, HelpScout, and CRM and transaction systems like ClickBank, JVZoo, Shopify, WooCommerce, BigCommerce, PayKickstart, etc. I am flexible with my schedule and can work on weekends if necessary.
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    Answered Ticket
    Project Scheduling
    Customer Support
    Technical Support
    Online Chat Support
    Email Support
    English
    Team Management
  • $10 hourly

    • 4.9/5
    • (20 jobs)
    My goal working for a company is to be an outsourced admin and customer experience specialist. After being hired, I make it a point to research the industry or product I get assigned. So, when I communicate with your customers, they'll feel like I have been with the company since it started. I believe that my ability to solve a customer's issue directly reflects your image to the public. When you hire me, you will be confident that I will handle customer service issues the very best they could be. I have more than ten years of experience with phone, email, and chat customer service and order fulfillment altogether. My expertise includes travel and hospitality, billing and payment, and retail. I've handled basic and complex issues using different platforms - RingCentral, LiveAgent, Freshdesk, and Zendesk. Thank you for taking the time to read my profile and contacting me. I am optimistic that we will enjoy working together.
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    Jira
    Product Support
    Dropshipping
    Email Support
    Customer Support
    Customer Service
    Online Chat Support
    English
    Administrative Support
    Email Communication
    Data Entry
  • $12 hourly

    • 5.0/5
    • (16 jobs)
    Proven track record of 8+ years on Upwork with long-term projects. I have worked in email, online chat and phone support teams. I love addressing customer issues and solving complex issues. I pride myself on​ being a fast learner, hard worker and I always strive to exceed expectations. 🌟Why hire me- ⬇ 🌟 🌟 Ability to work on both email and chat and switch between them as required. 🌟 Technically savvy, as I have done technical support for Desktops, Printers, laptops, Smartphone apps as well as software/ Software as a service products 🌟 Issue fixer- the best customer service is when the issue gets resolved 💯 🌟 Building productive relationships and winning customer's loyalty 🌟 Extremely punctual, SLA keeper, and a weekend warrior 🌟 Can write professional documents like FAQs, Knowledge-base articles, and guides. 🌟 Can create product demonstration using Demo builder 🌟 Experienced in handling a team of agents 🌟 Exceed the productivity and quality standards ⭐ Familiar with Dropshipping tasks like customer service, product import, listing, product research, etc 👉 Skills 👈 ✅Customer Support ✅Social Media Customer Service ✅Dropshipping Tasks ✅ECommerce customer service ✅Documentation and reports 💡 Platforms I work with 💡 ✔️CRM: Groove, Gorgias, ZenDesk, Helpscout, Freshdesk, Reamaze, Intercomm ✔️ Social Media Management: Facebook, Facebook Marketing and Ads, Twitter, Instagram, Amazon Q&A, BBB, Playstore Reviews ✔️ Dropshipping: Shopify, Aliexpress, Oberlo, Vitals App. ✔️ Team Productivity: Slack, Google Chat, Zoom, Skype, Notion ✔️ Demo and product walkthrough: Demo Builder, Loom ✔️ Wireframe: Balsamiq and Wireframe.cc ✔️ Other: Amazon Seller Central, Infusionsoft (Keap), Sendlane, limelightCRm(sticky.io)
    vsuc_fltilesrefresh_TrophyIcon Order Processing
    Google Docs
    Microsoft Excel
    HighLevel
    SQL
    Pixel Setup & Optimization
    Facebook Advertising
    Canva
    Customer Service
    Technical Support
    Online Chat Support
    Social Media Management
    Email Support
  • $15 hourly

    • 5.0/5
    • (8 jobs)
    I am the best person to look for if you have to look for someone to take off administrative loads from your shoulder. I have a wide range of experience in web research, data entry, customer service, and administrative tasks. I can take care of anything admin-related to save yourself from the stress of chasing deadlines and instead focus on things that need your urgent attention. I possess over five years of experience in providing confidential, high-quality, and flexible virtual administrative and customer support to startup and well-established companies, as well as business owners across a broad range of industries. I am well-versed and ready to help you with: - Inbox Management - Calendar Management - Email Handling - Customer Support - Issue Refunds/Replacements - Placing/processing orders - Transcription - File Management - Internet Research - Data Entry/Encoding - Data Collection - Lead Generation - and other ad hoc tasks I have work experience using the following applications/tools/websites: - Amazon Seller Central - Asana - Braintree - Box - Calendly - Canva - Deliverr - Ebay - Edesk - Etsy - Facebook (Groups and Pages) - Freshdesk - GetEmail.io - Google Suite (Gmail, Calendar, Drive, Google Docs, Google Sheets, My Business) - Hubstaff - Hootsuite - Instagram - LastPass - LiveChat - Outlook - Shopify - Stripe - Trello - Voila Norbert - Walmart - Youtube - Zendesk - Zoom I highly prefer working on a long-term basis, but short-term projects are also very welcome. I treat all my clients’ personal, business and company information with utmost confidentiality, so rest assured that you will be in good hands. My main goal is to bring you much more success by helping you run your business smoothly. I will treat your company as if it were my own, and I am dedicated to offering top-notch support to meet yours, your business', and your customers' needs.
    vsuc_fltilesrefresh_TrophyIcon Order Processing
    Online Chat Support
    Following Procedures
    Cold Calling
    Product Knowledge
    Customer Support Plugin
    Answered Ticket
    Social Media Management
    Online Research
    Order Tracking
    Lead Generation
    Data Entry
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