Hire the Best Payment Processing Specialists
in Moldova

Bringing extensive experience in Customer Support, Fraud Prevention, Identity Verification, Sales, Customer Care, Training Development, Team Building, Negotiation, and Conflict Resolution acquired within both start-up and high-growth international companies. I am an adaptable, efficient, and responsible professional with excellent interpersonal and communication skills, capable of working effectively in fast-paced and deadline-oriented environments. I have more than 15 years of experience in customer-facing and support roles, including over 8 years working with global platforms and international teams. My background combines customer service excellence with fraud prevention, compliance support, and operational workflows. Areas of experience include: - Customer Support via chat, email, and ticketing systems - Handling order issues, refunds, replacements, shipping inquiries, complaints, returns, and customer escalations - Reviewing and verifying identity documents from all over the world - Detecting suspicious activity and fraud patterns - Supporting compliance and risk mitigation processes - KYC/AML procedures - Account verification workflows - Payment processing and modification of orders/payments (including Klarna) - Conflict resolution and customer issue handling - Team workflow supervision (14 colleagues) - Preparation of comprehensive monthly management reports - Strong organizational and multitasking skills developed in deadline-oriented environments Computer Skills: Zendesk (Zopim) LiveAgent Intercom Slack Trello MS Office / Google Sheets Basic WordPress & Ashop knowledge TecDoc I am interested in opportunities that will allow me to further strengthen my existing skills while contributing with professionalism, adaptability, and a customer-focused approach.

Are you stuck with broken Excel formulas, inconsistent spreadsheets, or manual tasks that take hours every week? I'm here to help you automate, optimize and simplify your workflow using advanced Excel & Google Sheets techniques – no unnecessary manual work, no time wasted. 🔹 What I can do for you: Build smart spreadsheets with dynamic XLOOKUP, INDEX+MATCH, IF, SUMIFS, etc. Combine and clean up multiple sheets using logic-based formulas or ARRAYFORMULA Create clean, easy-to-use budget tools, trackers & reports Analyze large data sets with PivotTables and visuals Troubleshoot & fix messy or incorrect formulas Create reusable templates for recurring business processes 🔹 Why work with me? 7+ years of real-life experience working with spreadsheets in a business environment Clear communicator, reliable, and quick to understand your needs Available to deliver fast, efficient, and well-organized work 💡 Tools: Excel (Online & Desktop), Google Sheets, Microsoft 365 💬 Fluent in English, Romanian, and Russian Let’s make your spreadsheets work smarter – not hard.

Hello, I’m a Senior Accountant with 20+ years of experience and specialized expertise in QuickBooks Online. I have handled bookkeeping, account reconciliation, and financial reporting for various small and medium-sized businesses. Based on your job description, I can: * Clean up and organize your QuickBooks file * Reconcile all accounts accurately * Ensure your financial statements are up to date * Provide a clear monthly financial summary I am detail-oriented, reliable, and comfortable working with international clients across time zones. I’m available to begin immediately and would be happy to discuss your specific requirements.

Over the past 12+ years, I've built experience across customer support, fraud prevention, identity verification, Trust & Safety, and risk operations, supporting customers and global platforms in fast-paced international environments. My experience spans the entire identity verification process—from supporting customers via email and live chat to reviewing government-issued IDs, passports, driver's licences, proof of address documents, utility bills, and bank statements, investigating account risks, KYC/AML compliance, resolving verification issues, and making risk-based decisions using both manual review and verification tools. I’m familiar with common fraud techniques including: - document tampering, - edited or manipulated images, - synthetic identities, - mismatched information, - suspicious account behavior, - transaction anomalies, - and video verification risks. My experience also includes: - fraud investigations, - pattern recognition, - escalation handling, - risk-based account reviews, - SDN/OFAC sanctions screening, - step-up verification, - account enforcement decisions. Alongside Trust & Safety operations, I also bring a strong customer support and technical support background from high-volume environments where speed, accuracy, communication, and multitasking were critical. At Autodoc GmbH, I handled: - inbound/outbound calls, - live chat support, - Zendesk ticket queues, - order processing, - returns and warranty claims, - technical spare-part recommendations using TecDoc. During peak shifts, I regularly managed live chats, phone support, and large email queues at the same time. Tools and platforms I’ve worked with include: Slack, Jira, Trello, Zendesk, Intercom, LiveAgent, Sift, Ekata, TransUnion, Google Workspace, WooCommerce, WordPress, Ashop, PrestaShop, and various internal verification systems. If you’re looking for someone who can combine fraud awareness, customer understanding, operational thinking, and Trust & Safety experience, feel free to reach out.