Hire the Best Order Processing Specialists
in Nicaragua

As a highly skilled Virtual Assistant and E-commerce Specialist with over 7 years of experience, I excel in streamlining operations, managing e-commerce platforms, and driving business growth. I have successfully managed accounts on Amazon, eBay, Facebook Marketplace, and Facebook Shop, delivering exceptional results in product research, supplier sourcing, customer service, and inventory management. Key Strengths: Expertise in tools like Canva, Google Suite, Slack, Airtable, and Asana for seamless project and task management. Proficiency in social media marketing, including content creation, copywriting, SEO, and ad campaigns on Instagram, Facebook, and TikTok. Skilled in project management, calendar coordination, report preparation, and client communication. Achievements: Managed 104+ successful projects with AW Digital Consulting, optimizing workflows and delivering high-impact results. Boosted client sales by 20% through efficient e-commerce account management and strategic product research. Achieved a 95% customer satisfaction rate with fast and reliable support. With a background in law and certifications in web content writing and Google Ads, I bring a unique blend of analytical thinking, creative strategy, and operational efficiency to every project. Let's collaborate to elevate your business to new heights!

I help ecommerce businesses deliver outstanding customer experiences by providing professional, bilingual customer support in both English and Spanish. With over 6 years of experience, I've successfully managed customer interactions through email, live chat, and phone, helping businesses improve customer satisfaction, retention, and operational efficiency. I've worked with global companies and fast growing online brands, handling everything from order management and technical support to refunds, subscriptions, and logistics. 💼 Professional Experience Throughout my career, I've provided customer support for companies including: Capital One Starbucks MONAT Global Jarvis Home Services Nationwide Payments Canada I've also supported several successful ecommerce brands, including: Statik Svelte Boutique Moerie TurboAnt Noella Jewelry Haflinger RIWI Antonio Herato ✅ Customer Support Expertise Email, Live Chat & Phone Support Bilingual Customer Service (English & Spanish) Order Processing & Order Tracking Returns, Refunds & Exchanges Subscription Management Technical & Product Support Complaint Resolution Customer Retention & Satisfaction High Volume Customer Support Inbound & Outbound Calls 🛍️ ECommerce Expertise Shopify Store Management Shopify POS Order Fulfillment Inventory Management Product Listings Shipping & Logistics Dropshipping Operations Customer Account Management Payment & Order Issues Store Operations Support 🛠️ Platforms & Tools CRM & Customer Support Zendesk Gorgias Freshdesk Salesforce Oracle Aircall RingCentral OpenPhone Max Connect ECommerce Shopify Shopify POS ShipStation Klaviyo Cin7 CJ Dropshipping Productivity & Communication Slack Notion Google Workspace Housecall Pro 🌟 Why Clients Hire Me ✔️ 6+ years of customer service and ecommerce experience ✔️ Fluent in English and Spanish ✔️ Experienced supporting high volume businesses ✔️ Strong problem solving and communication skills ✔️ Detail-oriented, reliable, and proactive ✔️ Quick learner with the ability to adapt to new systems ✔️ Available to start immediately If you're looking for someone who can represent your brand professionally, resolve customer issues efficiently, and create a positive customer experience, I'd be happy to help. Let's work together to provide exceptional support that keeps your customers happy and your business growing.

Bilingual customer support and sales professional with 10+ years of remote experience. I'm comfortable at high volume: handling inbound support tickets, making outbound calls, managing a CRM-based pipeline, running SMS campaigns, or completing QA test cycles on SaaS and mobile platforms. I bring strong communication, organized follow-up, and a track record of 5-star client feedback across every role I've held. At Scoutbee (a procurement SaaS platform acquired by Coupa), I spent four years as the main outreach contact for a global supplier base: cold calling to identify decision-makers, driving platform adoption through consultative communication, managing a CRM-based account pipeline, and troubleshooting technical issues in real time over the phone. I later led the support operations team, managing 4-5 agents, handling enterprise escalations (Unilever, Walmart, Siemens), coordinating bug reports with product and engineering, and maintaining SLA and CSAT standards day to day. Before that, I spent five years in high-volume remote sales at Plain Ol' Trailers. I averaged 30 outbound calls a day, ran SMS reactivation campaigns, and closed 691 deals with an 89% close rate, generating $649K+ in personal gross profit. I also led a team of 3-4 reps. A significant part of my client base was Spanish-speaking, and my bilingual ability was a direct revenue driver. Clients left unsolicited 5-star Google reviews citing my follow-through, and several drove cross-country to finalize purchases made entirely over the phone. I also do QA testing through uTest (Applause): 230 completed test cycles, 199 test cases, 26 approved issues, and 77 products tested across iOS, Android, web, and SaaS. Clients include Microsoft, Slack, and globally recognized brands in entertainment, fintech, and media (several under NDA). I write clean, detailed bug reports and have been consistently rated top tier for quality. What clients say: • "His prompt communication, patience, and dedication to old-fashioned customer service were what made it all happen." — David A., verified Google review • "Great customer service even throughout the year and more past the date of purchase." — Alexa R., verified Google review • "He made the process very easy and smooth." — Brandon C., verified Google review What I can do for your team: • Inbound and outbound customer support via phone, email, SMS, and live chat • Support operations: ticket triage, escalation management, SLA compliance, and team coordination • Cold calling, outbound prospecting, CRM pipeline management, and consultative selling • Bug reporting and feature coordination with product and engineering teams • QA testing across web, iOS, Android, and SaaS platforms with detailed bug reports • Bilingual communication in English and Spanish (native in both) • SOP documentation and process improvement for support or sales workflows Available for: • Customer support roles: inbound, outbound, or blended • Support operations and team lead engagements • Inside sales, SDR, and account management projects • QA testing and bug reporting cycles • Bilingual customer communication in English and Spanish I work independently, communicate clearly, and follow through without needing hand-holding. Strong preference for long-term partnerships.

A Bilingual Virtual Assistant who helps businesses save time and connect with clients. What started as a passion for organization quickly became a career I am dedicated to. I specialize in building efficient support systems and creating content that helps businesses scale and connect with people. Having built my skills in fast-paced, high-compliance environments like customer support and healthcare, I understand that accuracy, data security, and clear communication are vital to your company. Today, I bring technical efficiency with to deliver customer support, strategic social media management and connect with people, and I am bilingual communication who can connect with diversity of people ACHIEVEMENTS 🏆 Top Rated Freelancer 🏆 91% Job Success Rate EXPERIENCE ✅ Experience as a Customer spport handling high-volume communication ✅ Medical field background with HIPAA compliance and EMR familiarity ✅ Strong bilingual support (English/Spanish) for client retention and satisfaction CERTIFICATIONS & LANGUAGES ✅ Spanish (Native) | English (B2 Level) ✅ Google AI Essentials ✅ Windows Server Administration ✅ Canva Design for Marketing & Content Creation ✅ Instagram Ads & Digital Marketing Training ✅ Shopify E-commerce Store Management ✅ Excel & Data Analysis WHAT I DO BEST ✅ Customer Support & Client Communication ✅ English ↔ Spanish Translation ✅ Social Media Management (Facebook, Instagram, LinkedIn, YouTube) ✅ Canva Graphic Design (branded posts, marketing materials) ✅ Reels & Short-Form Video Editing (CapCut) ✅ CRM Management (Salesforce, HubSpot, GoHighLevel) ✅ Data Entry & Workflow Optimization WHY HIRE ME When you hire me, you are hiring somebody that brings something to your bussines : reliability, bilingual , and a commitment to your growth. I don't just complete tasks; I help your business run smoother. and connect with diversity audience.

Thank you for visiting my profile :) I am a Top Rated Agent with 100% Job Success. My objectives are to bring a professional attitude to the projects that I work on and excel in the campaign that I'm working on To provide work ethic and dedication. With hopes that maybe someday I may grow in the company and show the skills that I am capable of offering to it. I have experience in the leasing industry, Apartment rentals, Online stores like Etsy, eBay, Amazon, Healthcare and more. A great streak of luck for me is that I am near shore. So the time difference is not a problem. The time that I am in right now Is 2hrs behind EST, 1hr ahead of PDT, and 1hr behind CDT This is the best way to guarantee that I can work flexible hours. My focus is to get the job done the right way, and always come forth with a positive attitude to make sure I give 110% of me to everything that I do. I have been a customer service representative going on 13th years. I am willing to go the extra mile for you so that I can demonstrate my potential. All I need is that one opportunity so that I can prove it; I do own backups for Electrical power and Internet so that I can be available at all times. ****At the moment I'm not taking any cold calling/telemarketing jobs. I'm a Customer Service Specialist Agent. Please do not send telemarketing jobs because they will be declined.****

👨🏻‍💻Tech-Savvy 🔍Detail-Oriented 🌐Resourceful 🗣️Proactive ⭐⭐⭐⭐⭐ Your expert partner in Workforce Management, Operations, Project Management, Virtual Assistance, and Admin Support is here! With a proven track record and a dedication to excellence, I deliver efficient and exceptional support to help your business thrive. With over eight years of experience, I bring expertise in Workforce Management, Operations, Project Management, Customer Service, and Administrative Assistance to help businesses succeed. My ability to manage multiple priorities, deliver results, and ensure seamless support makes me a valuable asset to any team. I believe in delivering high-quality work on time, every time. I thrive in environments that align with my passion for operational improvement and team collaboration. I'm constantly learning, improving, and adapting to new tools, processes, and environments. My ability to connect with people and approach challenges with empathy ensures smooth collaboration. I enjoy not only contributing but also helping others grow within the projects I work on. If this sounds like the kind of approach you’re looking for, feel free to reach out. I'm always open to new, exciting projects and collaborations! 🚩 I may not be the right fit if: 👉🏼 Mistakes aren’t acknowledged or addressed constructively—accountability and professional coaching matter more than finger-pointing. 👉🏼 Flexibility is expected but not reciprocated. 👉🏼 You expect people to follow procedures, but the procedures are unclear, lacking structure, or have significant gaps. 👉🏼 There’s a culture of micromanagement rather than trust in people’s expertise and autonomy. 👉🏼 Workloads are unrealistic, leading to burnout without concern for balance or well-being. 👉🏼 Leadership lacks accountability and fails to lead by example. 💼 Experience Highlights: 👉🏼 Jobber Backend Expert: Builds, cleans, and maintains your entire Jobber system from scratch, ensuring your data is 100% accurate and your office stays perfectly synced with the field. 👉🏼 Operations Coordinator/Admin Support: Successfully managed remote operations for a US-based cleaning company, demonstrating outstanding project coordination and organizational skills. 👉🏼 Real-Time Workforce Analyst: Delivered real-time reporting, schedule optimization, and KPI tracking using tools like IEX, Zendesk WFM, AgyleTime, and Playvox ensuring seamless workforce operations. 👉🏼 Project Management Expertise: Coordinated cross-functional tasks, tracked deliverables, and ensured deadlines were met efficiently, enhancing team productivity. 👉🏼 Administrative Assistant: Performed data entry, calendar management, and document organization with a keen eye for detail, supporting smooth day-to-day operations. 👉🏼 Bilingual Tech Support Specialist: Provided expert technical assistance in English and Spanish, excelling in hardware, software, and networking support. Key Skills & Expertise Workforce Management & Operations • Real-Time Monitoring & Reporting • Scheduling & Planning • Forecasting • Schedule Adherence & Intraday Management • KPI Tracking & Insights Delivery • WFM Tools: IEX, Zendesk WFM, Verint, and other scheduling software Project Management • Task Coordination & Progress Tracking • Timeline Management & Deliverable Oversight • Process Improvement & Workflow Optimization • Cross-Functional Team Collaboration Admin Assistance • Email & Calendar Management • Data Entry & Record Keeping • Document Management & Online Research • Expertise in G-Suite, Microsoft Office, and Apple Suite Customer Service Excellence • Multichannel Support: Email, Chat, and Phone • Order Processing, Billing, and Technical Support • Multilingual Support: English, Portuguese & Spanish Leadership & Training • Team Coaching & Mentoring • Quality Assurance & Process Documentation • Product Training & Knowledge Sharing Jobber Expertise Running a business is hard. You don't have time to stare at a computer screen trying to figure out software. • I do the heavy lifting: I set up Jobber for you so you can focus on your clients and your team. • I stop the leaks: I make sure no job goes unpaid, no quote is forgotten, and no customer falls through the cracks. • I make you look professional: Your clients will get clean, automatic texts and emails that make your company look like a million-dollar operation. • Smarter Scheduling: I set up your calendar so it's clean and easy to read. No more overlapping jobs or confused workers. • Route Planning: I set up the maps so your trucks take the fastest routes. This saves you gas money and gets your guys to more houses each day. • Job Checklists: I create simple forms in the app so your techs know exactly what to do • Automatic 5-Star Reviews: I set it up so the moment a job is done, Jobber automatically texts the client asking for a Google Additional Expertise 📈 Marketing • Social Customer Support