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Bilingual CSR & E-Commerce Specialist | Spanish & English | EmailChat $7.00/hr ✨ 𝗜 𝗽𝗿𝗼𝘃𝗶𝗱𝗲 𝗲𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗮𝗻𝗱 𝗲𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗮𝘀 𝗮 𝗯𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 (𝗦𝗽𝗮𝗻𝗶𝘀𝗵 & 𝗘𝗻𝗴𝗹𝗶𝘀𝗵) 𝗖𝗦𝗥 𝘄𝗶𝘁𝗵 5 𝘆𝗲𝗮𝗿𝘀 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲, 𝗵𝗮𝗻𝗱𝗹𝗶𝗻𝗴 𝗲𝗺𝗮𝗶𝗹𝘀, 𝗰𝗵𝗮𝘁𝘀, 𝗮𝗻𝗱 𝗽𝗵𝗼𝗻𝗲 𝗰𝗮𝗹𝗹𝘀 𝗳𝗼𝗿 𝗯𝗼𝘁𝗵 𝗕2𝗖 𝗮𝗻𝗱 𝗕2𝗕 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀. ✨ 🥇 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 | 𝗕𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 (𝗦𝗽𝗮𝗻𝗶𝘀𝗵 & 𝗘𝗻𝗴𝗹𝗶𝘀𝗵) | 𝗘𝗺𝗮𝗶𝗹, 𝗖𝗵𝗮𝘁 & 𝗩𝗼𝗶𝗰𝗲 𝗘𝘅𝗽𝗲𝗿𝘁 | 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 💡 I bring 5 years of customer service experience from global companies including Capital One, Provided bilingual customer support & Tech support (Spanish & English) via email, chat, and voice for Capital One, Saks Fifth Avenue, Stubhub, EVConnect, 1800 Flowers, DLM Property Management Group. I specialize in handling high-volume support requests via email, chat, and phone, managing CRM systems, resolving customer issues, and enhancing client satisfaction. 🔹 𝗖𝗿𝗶𝘁𝗶𝗰𝗮𝗹 𝗖𝗦𝗥 𝗦𝗸𝗶𝗹𝗹𝘀 • Customer support via Zendesk, Salesforce, Used Salesforce, Amazon, Twilio, CSP for ticketing, troubleshooting, and CRM management. • Handling inbound and outbound calls, chats, and emails. • Technical support, product troubleshooting, and order management. • Bilingual service in Spanish & English • High-volume support experience (200–300 calls daily) 🔹 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 • Managed stores: Saks Fifth Avenue (jewelry, Boutique, luxury accessories,clothes so on..) • Inventory management, product listings, order processing, and logistics • Customer support for online stores including returns, refunds, disputes and subscription management 🔹 𝗧𝗼𝗼𝗹𝘀 & 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 • CRM & Support: Zendesk, Salesforce, Used Salesforce, Amazon, Twilio, CSP for ticketing, Slack, troubleshooting, and CRM management. • Collaboration & Productivity:, Slack, Google Workspace. 🌟 𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲? ✔️ 5 years of multilingual customer service experience across top global brands ✔️ Skilled in high-volume support, order management, and e-commerce operations ✔️ Experienced with modern CRM tools and e-commerce platforms ✔️ Flexible, professional, and available to start immediately, including weekends Customer service representative, bilingual customer support, Spanish and English CSR, email support, chat support, voice support, inbound calls, outbound calls, high-volume customer support, technical customer support, e-commerce customer service, CRM expert, Zendesk support specialist, support, Salesforce CRM expert, Aircall support, OpenPhone support, order management, product listing management, inventory management, subscription management, returns and refunds processing, e-commerce store management, ShipStation fulfillment, inventory management, online store troubleshooting, multi-platform support, workflow automation, client satisfaction, customer retention, premium customer service, fast response support, remote CSR, e-commerce optimization, online store performance, digital customer experience, scalable customer support, email chat and phone support, multi-channel support, customer success management, e-commerce operations, remote customer support agent. 💡 Let’s provide your customers with premium, fast, and professional support while optimizing your e-commerce operations.

Thank you for visiting my profile :) I am a Top Rated Agent with 100% Job Success. My objectives are to bring a professional attitude to the projects that I work on and excel in the campaign that I'm working on To provide work ethic and dedication. With hopes that maybe someday I may grow in the company and show the skills that I am capable of offering to it. I have experience in the leasing industry, Apartment rentals, Online stores like Etsy, eBay, Amazon, Healthcare and more. A great streak of luck for me is that I am near shore. So the time difference is not a problem. The time that I am in right now Is 2hrs behind EST, 1hr ahead of PDT, and 1hr behind CDT This is the best way to guarantee that I can work flexible hours. My focus is to get the job done the right way, and always come forth with a positive attitude to make sure I give 110% of me to everything that I do. I have been a customer service representative going on 13th years. I am willing to go the extra mile for you so that I can demonstrate my potential. All I need is that one opportunity so that I can prove it; I do own backups for Electrical power and Internet so that I can be available at all times. ****At the moment I'm not taking any cold calling/telemarketing jobs. I'm a Customer Service Specialist Agent. Please do not send telemarketing jobs because they will be declined.****

A Bilingual Virtual Assistant who helps businesses save time and connect with clients. What started as a passion for organization quickly became a career I am dedicated to. I specialize in building efficient support systems and creating content that helps businesses scale and connect with people. Having built my skills in fast-paced, high-compliance environments like customer support and healthcare, I understand that accuracy, data security, and clear communication are vital to your company. Today, I bring technical efficiency with to deliver customer support, strategic social media management and connect with people, and I am bilingual communication who can connect with diversity of people ACHIEVEMENTS 🏆 Top Rated Freelancer 🏆 91% Job Success Rate EXPERIENCE ✅ Experience as a Customer spport handling high-volume communication ✅ Medical field background with HIPAA compliance and EMR familiarity ✅ Strong bilingual support (English/Spanish) for client retention and satisfaction CERTIFICATIONS & LANGUAGES ✅ Spanish (Native) | English (B2 Level) ✅ Google AI Essentials ✅ Windows Server Administration ✅ Canva Design for Marketing & Content Creation ✅ Instagram Ads & Digital Marketing Training ✅ Shopify E-commerce Store Management ✅ Excel & Data Analysis WHAT I DO BEST ✅ Customer Support & Client Communication ✅ English ↔ Spanish Translation ✅ Social Media Management (Facebook, Instagram, LinkedIn, YouTube) ✅ Canva Graphic Design (branded posts, marketing materials) ✅ Reels & Short-Form Video Editing (CapCut) ✅ CRM Management (Salesforce, HubSpot, GoHighLevel) ✅ Data Entry & Workflow Optimization WHY HIRE ME When you hire me, you are hiring somebody that brings something to your bussines : reliability, bilingual , and a commitment to your growth. I don't just complete tasks; I help your business run smoother. and connect with diversity audience.

Bilingual customer support and sales professional with 10+ years of remote experience. I'm comfortable at high volume: handling inbound support tickets, making outbound calls, managing a CRM-based pipeline, running SMS campaigns, or completing QA test cycles on SaaS and mobile platforms. I bring strong communication, organized follow-up, and a track record of 5-star client feedback across every role I've held. At Scoutbee (a procurement SaaS platform acquired by Coupa), I spent four years as the main outreach contact for a global supplier base: cold calling to identify decision-makers, driving platform adoption through consultative communication, managing a CRM-based account pipeline, and troubleshooting technical issues in real time over the phone. I later led the support operations team, managing 4-5 agents, handling enterprise escalations (Unilever, Walmart, Siemens), coordinating bug reports with product and engineering, and maintaining SLA and CSAT standards day to day. Before that, I spent five years in high-volume remote sales at Plain Ol' Trailers. I averaged 30 outbound calls a day, ran SMS reactivation campaigns, and closed 691 deals with an 89% close rate, generating $649K+ in personal gross profit. I also led a team of 3-4 reps. A significant part of my client base was Spanish-speaking, and my bilingual ability was a direct revenue driver. Clients left unsolicited 5-star Google reviews citing my follow-through, and several drove cross-country to finalize purchases made entirely over the phone. I also do QA testing through uTest (Applause): 230 completed test cycles, 199 test cases, 26 approved issues, and 77 products tested across iOS, Android, web, and SaaS. Clients include Microsoft, Slack, and globally recognized brands in entertainment, fintech, and media (several under NDA). I write clean, detailed bug reports and have been consistently rated top tier for quality. What clients say: • "His prompt communication, patience, and dedication to old-fashioned customer service were what made it all happen." — David A., verified Google review • "Great customer service even throughout the year and more past the date of purchase." — Alexa R., verified Google review • "He made the process very easy and smooth." — Brandon C., verified Google review What I can do for your team: • Inbound and outbound customer support via phone, email, SMS, and live chat • Support operations: ticket triage, escalation management, SLA compliance, and team coordination • Cold calling, outbound prospecting, CRM pipeline management, and consultative selling • Bug reporting and feature coordination with product and engineering teams • QA testing across web, iOS, Android, and SaaS platforms with detailed bug reports • Bilingual communication in English and Spanish (native in both) • SOP documentation and process improvement for support or sales workflows Available for: • Customer support roles: inbound, outbound, or blended • Support operations and team lead engagements • Inside sales, SDR, and account management projects • QA testing and bug reporting cycles • Bilingual customer communication in English and Spanish I work independently, communicate clearly, and follow through without needing hand-holding. Strong preference for long-term partnerships.

With training such as 6 weeks Eric Cline 5 steps in the sale process, No Limits Sale System by Todd Toback, John Martinez REI Wholesale Acquisition Training. Check my YouTube Video here on Upwork. I've been working as a Real Estate Acquisition and Disposition manager for over 7 years, working with wholesalers, investors, and realtors, who buy Single Family Homes, Vacant Lots, Vacant Lands, Multifamily, and Commercial Lots, closing more than 45 deals a year doing wholesale, sub2, and seller financing, able to use MLS to put houses listed, checking comps to get the exact ARV on houses to make offers, finding Cash Buyers with MLS Realist Tax, Investorlift, skiptracing LLC companies numbers with SkipGennie, Property Management Assistant, and MCA Broker generating leads. I have over five years of Customer Service and Technical Support experience, working in three different Call Centers with campaigns such as Macys.com, Target.com, Microsoft Office 365, and inbound sales with Sprint. I pride myself on being extremely professional and aim to always deliver a job well before the deadline. I am proud of my personable yet professional manner and excellent communication skills. JOB EXPERIENCE and SKILLS Real Estate Acquisition & Disposition Manager MLS Listing House and Land Land ID and LandStats search MLS searcher for properties sold and get Tax Records to get owners' info. Skip Tracer with Skip Genie and Opencoorporate web to get buyers' info. Cold call LLC companies, sending email fliers with property info GET BEST BUYER'S OFFER Sending assignment contract on DocuSign Comps builder with MLS, Zillow, and Propstream Expert rapport builder with experience in several Real Estate scenarios such as Probate, Absentee, Inherited property, and vacant land with multiple owners, among others. Customer Chat Support Customer Service Representative Virtual Assistant Email Support Order Taker Inbound Sales Agent Outbound Sales Appointment Setting Lead Generation Booking Agent Good Communication Skills Multi-Tasker Can work with minimum to no supervision Fast Learner Ability to work under pressure Can adapt to any type of working environment Flexible when it comes to scheduling I can help you with (but not limited to): 1. Administrative Tasks •Data Entry and Internet Research •Database/CRM Management •Email Management and email response handling •Online File Organization using Dropbox, Google Docs, and Spreadsheets • Project Online/Team Management • General VA • Gmail, Yahoo Mail, Hotmail/Outlook • File management using Google Drive, Dropbox 2. Customer Service Support •Chat/Phone/Email • Bookings, Hotel Reservations/Travel with flights/Rental inquiries • Order processing, follow-ups, refunds, coordinating with the manufacturer, etc.

🌟 I help ecommerce businesses deliver outstanding customer experiences by providing professional, bilingual customer support in both English and Spanish. With over 6 years of experience, I've successfully managed customer interactions through email, live chat, and phone, helping businesses improve customer satisfaction, retention, and operational efficiency. I've worked with global companies and fast growing online brands, handling everything from order management and technical support to refunds, subscriptions, and logistics. 💼 Professional Experience Throughout my career, I've provided customer support for companies including: Capital One Starbucks MONAT Global Jarvis Home Services Nationwide Payments Canada I've also supported several successful ecommerce brands, including: Statik Svelte Boutique Moerie TurboAnt Noella Jewelry Haflinger RIWI Antonio Herato ✅ Customer Support Expertise Email, Live Chat & Phone Support Bilingual Customer Service (English & Spanish) Order Processing & Order Tracking Returns, Refunds & Exchanges Subscription Management Technical & Product Support Complaint Resolution Customer Retention & Satisfaction High Volume Customer Support Inbound & Outbound Calls 🛍️ ECommerce Expertise Shopify Store Management Shopify POS Order Fulfillment Inventory Management Product Listings Shipping & Logistics Dropshipping Operations Customer Account Management Payment & Order Issues Store Operations Support 🛠️ Platforms & Tools CRM & Customer Support Zendesk Gorgias Freshdesk Salesforce Oracle Aircall RingCentral OpenPhone Max Connect ECommerce Shopify Shopify POS ShipStation Klaviyo Cin7 CJ Dropshipping Productivity & Communication Slack Notion Google Workspace Housecall Pro 🌟 Why Clients Hire Me ✔️ 6+ years of customer service and ecommerce experience ✔️ Fluent in English and Spanish ✔️ Experienced supporting high volume businesses ✔️ Strong problem solving and communication skills ✔️ Detail-oriented, reliable, and proactive ✔️ Quick learner with the ability to adapt to new systems ✔️ Available to start immediately If you're looking for someone who can represent your brand professionally, resolve customer issues efficiently, and create a positive customer experience, I'd be happy to help. Let's work together to provide exceptional support that keeps your customers happy and your business growing.