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Hire the best Salesforce Experts in Nicaragua

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  • $13 hourly
    • 5.0/5
    • (3 jobs)
    I'm here to listen, collaborate and provide effective results to my clients. From Project Management, Project status report, Risk management to customer service. Time management, strategic and creative thinking are my main skills. In all my projects I go the extra mile. I am a self-driven learner and love to find new ways to do things to optimize the quality of my work.
    Featured Skill Salesforce.com
    Customer Relationship Management
    Time Management
    Process Infographics
    Leadership Skills
    Project Risk Management
    Research & Strategy
    Salesforce CRM
    Critical Thinking Skills
    Microsoft Excel
    Project Plans
  • $9 hourly
    • 5.0/5
    • (4 jobs)
    Hello, welcome to my profile! I am an extremely dedicated and detail-oriented Customer Service Specialist with an amazing customer satisfaction history. Always providing excelent customer service, demonstrating empathy, acknowledging, building rapport, taking ownership with good social communication and problem-solving abilities, with a great tone of voice, as a result, willing to help to solve their concerns while adding value to the company. I excel at: • Bilingual (English and Spanish) • Email Handling | Phone Handling • CRMs: SalesForce • Customer Support (email, chat, voice) • Ability to handle confidential information with discretion • Tech Savvy • Expert in Google Suites | Google Docs | Microsoft Office • Good in both oral and written communication • Managing calendars/meetings/traveling/time • Ability to multitask, set priorities and manage time effectively • Can work independently or as a team • Being able to solve problems and resilience to stress and effort - I have my private office to work and it is free of noise or distraction. - USB Headsets Please consider giving me the opportunity to collaborate with your business. Thank you!
    Featured Skill Salesforce.com
    Google Sheets
    Bilingual Education
    Multitasking
    Risk Analysis
    Fraud Detection
    Salesforce CRM
    Email Etiquette
    Customer Support
    Typing
    Troubleshooting
    Customer Service
    English to Spanish Translation
    Problem Solving
    Email Communication
  • $10 hourly
    • 4.9/5
    • (2 jobs)
    Professional telemarketer/prospector, both at home as well as in a call center environment, plus over ten years of experience in sales and customer service as front desk agent and as supervisor. Some areas of expertise includes: - Real Estate Agencies as appointment setter. - Digital Marketer as SEO , PPC and website seller. - Call center supervisor for a retail store. - Call center supervisor for a US based cellphone company. Being said that, I am extremely dependable and keep myself focused to always get the job done. In addition to that, I am very articulate with an extensive vocabulary in English, as a second language, and Spanish as my native language. Such skills have proven being great assets when resolving customer issues and/or concerns while maintaining a positive attitude when treating clients in a respectful and professional manner. I'm Looking forward to chatting with you to discuss how advantageous my schedule flexibility and time zone can be for your business, as well as the positive impact my social and technical skills will have on your customers.
    Featured Skill Salesforce.com
    SEO Strategy
    Outbound Sales
    Retail Sales Management
    Salesforce CRM
    Pay Per Click Advertising
    Database Management
    Call Center Management
  • $16 hourly
    • 5.0/5
    • (7 jobs)
    I've worked in the field of Customer Service for Tech Companies, Financial Institutions, Online Retail Stores, etc - I have patience. - I can provide concise and clear explanations. - I learn fast (processes, softwares, policies, etc) - I love to receive and provide feedback to improve the process and the customer experience. I've also done a fair share of work as an interpreter, translator and English tutor for the last 9 years. I'm very proficient at grammar, translations and proofreading. I've had the opportunity to travel to the US and also have worked with Medical Teams and Mission Teams serving both as an interpreter and language teacher.
    Featured Skill Salesforce.com
    Customer Support
    Spanish to English Translation
    Microsoft Excel
    English Tutoring
    English to Spanish Translation
    People Management
    Google Workspace
    Salesforce CRM
    Podio
    Customer Service
    Email Support
    Phone Support
    Online Chat Support
    Zendesk
  • $20 hourly
    • 0.0/5
    • (1 job)
    Im a seasoned and skilled virtual assistant 🔥 with +8 years of experience in different industries 🔥 Successfully helped clients get to their goals 🔥Virtual Environment Mastery 🔥Streamline Workflow 🔥 Client management expertise 🔥 🤯 Have you ever found yourself OVERWHELMED with administrative tasks, struggling to manage your workload, facing challenges of keeping a healthy balance between your WORK & FREEDOM? 🤯Do you feel like there's no time to ESCALATE YOUR BUSINESS and allow yourself to focus on what's most important? I got you covered! 🌟Why choose me? ⚡ Picture this: you've got a seasoned pro with 8 years of experience in the virtual assistance game. I've got the skills to juggle admin tasks, tame emails, master scheduling, and even whip up some killer content. CRM, project management, you name it—I'm on top of it, using tools like Notion,Asana, Salesforce,Zapier for automations and Canva like a wizard. ⚡But it's not just about the technical stuff. I'm the organizational guru you've been dreaming of. Deadlines? Consider them met. ⚡Communication? Oh, it's my middle name! I keep the virtual assistant-client relationship shipshape with prompt responses and regular updates. We're talking a smooth sailing operation. ⚡Now, here's the real kicker—I'm adaptable. Your business is unique, and I'm ready to mold myself to fit your needs. Whether it's a one-time project or ongoing support, I'm all in. ⚡Throw any challenge my way, and I'll tackle it with dedication and the attention they need. ⚡Your success is my success. 💼 for over 8+ years and have worked 21300+ hours with tasks & tools such as: - Data Entry - G-suite (Google Docs, Google Sheet, etc.) - Microsoft Office (Word, Excel, Outlook, etc.) - Internet Research - Calendar Events Automation (Zapier) - Agenda & Calendar management (Google Calendar, Microsoft Outlook,Calendly) - Email management (Microsoft Outlook, Gmail,Salesforce,EzLynx) -File-sharing services (Google Drive, Dropbox,WeTransfer) -Preparing Slideshows, Event Planning, and Coordination (Microsoft PowerPoint,Google Slides, Canva) -Project Management Tools (Notion,Trello, Asana) 🚀✨How to Work Together: Join me for a complimentary 30-minute exploration call, where I can gather insights into your business and project specifics. Following our conversation, I will forward a proposal outlining the project schedule, expected outcomes, and financial estimates.
    Featured Skill Salesforce.com
    Insurance Agency Operations
    Project Management
    Salesforce CRM
    Administrative Support
    Quality Assurance
    Adobe Photoshop
    Meeting Scheduling
    Google Workspace
    Data Quality Assessment
    Customer Service
    Email Communication
    Data Entry
    Calendar Management
    Canva
    Translation
  • $8 hourly
    • 3.6/5
    • (3 jobs)
    Experienced customer service representative and Interpreter with a degree in Business Administration, 6+ years of experience in the industry, with proven results of outstanding customer service skills that will be reflected not only in the customer's satisfaction but also in the company's goals.
    Featured Skill Salesforce.com
    Salesforce CRM
    Appointment Scheduling
    Data Scraping
    Telemedicine
    Email Communication
    Translation
    Language Interpretation
    Customer Service
    Customer Support
    Immigration Law
    Legal Documentation
    Cross Functional Team Leadership
    Email Support
    Online Chat Support
  • $10 hourly
    • 4.5/5
    • (8 jobs)
    Hello, My name is Gabriel Garcia. I’m a Customer Service agent, Sales Agent, Administrative assistant, Lead generator, Quality Analyst, and recruiter Specialist. I Had been working in the Customer Service, Sales department, Tech Support, HR department, and BPO industry for more than 10 years, I would like to apply to this position because I have the passion and I can guarantee that I will give more than 100% to be a great fit. for your company. Skills Summary: My last experience was working as an HR Generalist for The Fold Laundry Services, and Five Star ElIn charge of the Recruitment process for dforferent platforms, Such as Indeed, Facebook, Linkedin, in charge of interviews, Candidates' selections, and the full hiring process, Included adding the candidates selected to Payroll in Square, And many other administrative tasks. I was Working for StubHub as a customer service representative, which is a Tickets platform, I was in charge to help people with payment, listing tickets, verifying information about event status, payments, and all relating to the entertainment environment. I was working in Concentrix Nicaragua, Working as Technical support for an Apple Campaign, assisting customers that have IOS Devices, Such as iPhones, Ipads, Ipods, Macs. My role was to provide quality customer service for callers that needed assistance, I got a lot of experience in this industry because I learned how is the BPO industry works, I was a Top agent, always on top of my performance and assisting new agents. I was working as an Account Specialist For the biggest Credit Card provider in the USA which is Capital One, AS a part of my role was provide information about APR, Balances, Interest rates, and statements, being one of the best agents providing great customer service experiences knowing all the information about Bank industry. In Tree Casa Resort I was operation manager in charge of the security, Housekeeping, and maintenance department, I was in charge of the monthly and annual budget, keeping the infrastructure in good standing in charge of more than 30 people, managing vacations, special requests, and recruitment process. In Sitel Nicaragua, I was working for AmeriGas as a Coach, having 20 agents in charge, using a QA scorecard to accomplish the requirement for the customer service department, providing feedback, and creating action plans giving following and sending monthly reports to my operation manager to develop the campaign and the department. And my last experience was in Safe Credit Solutions as a Saler my role was to enroll people from the United States that had credit issues, offer a credit repair program, use state and federal laws that protect consumers, dispute negative accounts, and explain how is to work the Credit score, and credit report. As you can see based on my experience I have experience in different departments but the most are the passion that I have for every single task assigned, my positive mentality, my great personal skills, and the experience that I have selling products. I can guaranty that I will give the 100% of myself to be a great part of your company and the growth of this. Top Skills: Customer Service – over 5 years in Capital one, AmeriGas. Administrative assistance - over 2 years in Tree Casa Resort. Lead generator – 1 year in 1800dentist. - Recruiter Sales – over 4 years in Dimar Nicaragua and Safe Credit Solutions. Work Experience: Customer service Representative – BPO Industry Technical Support – BPO Industry Operation Manager – Hospitality Industry Sales agent Senior – Credit Repair Industry Lead Generator – Healthcare Industry Tech Skills: CRM Suites. Word. Google Doc. Microsoft. Office. Project Management Software. VoIP Systems. Softphone. Amazon Connect. English Proficiency: I’d rate my English skills as follows: – Speaking: 4/ 5 – I can talk and have a conversation – Writing: 4 / 5 – I have all the experience to send emails and have conversations with someone by chat or email – Translating (to/from Spanish): 4 / 5 – Advanced, but not an expert. My English Test Scores: – EF SET Certificate English Test (50 min) Score: 76/100 (C2 Level) Proficient Additional Skills: Public Relations CRM & Bookkeeping Customer Support Digital Marketing (General) E-mail Marketing & Automation (General) General Administrative Experience Marketing Support Sales,
    Featured Skill Salesforce.com
    Customer Support
    Salesforce
    Candidate Evaluation
    Recruiting
    Candidate Interviewing
    Sales Management
    Phone Communication
    HR & Business Services
    Outbound Sales
    Sales
    Cold Calling
    Salesforce CRM
  • $13 hourly
    • 0.0/5
    • (1 job)
    Welcome to my profile! Motivated and committed to provide excellent service, I am a reliable, proactive, and hardworking individual who has more than two years of experience in the call center industry as a Customer Service Specialist and around two years of expertise as a remote Sales Intake Specialist / Legal Assistant by giving a professional, high quality and valuable service. As a fast learner, I understand how important empathy is, building rapport, taking ownership with outstanding problem-solving abilities, being a team player, capable of thinking out of the box, with a great tone of voice. I am eager to learn how to use new tools. I am always willing to help solve our clients’ concerns and needs while adding value to the company and exceeding expectations. I excel at: • Bilingual (English & Spanish) • Email Handling | Phone Handling • File Management | Intakes • Managing calendars/meetings/traveling/deadlines • CRM Systems: Litify, Salesforce, MyCase. • Customer Support (Email, Chat, Voice). • Communication Tools (Outlook, Slack, Teams, Ring Central). • Tech Savvy • Great in Google Docs | Microsoft Office • Ability to handle confidential information with discretion. • Compliance • Able to multitask, set priorities and effective time management. • Capable of working independently or as a team. • Being able to solve problems and resilience to stress and effort. - I have my private workspace, and it’s free of noise or outside distractions. - USB Noise Cancellation Headsets - High-speed internet: +100 Mbps download/Upload. Please consider allowing me to collaborate with your business. Wishing you all the best for getting here, thank you!
    Featured Skill Salesforce.com
    Personal Injury Law
    Legal Assistance
    Salesforce CRM
    Sales Management
    Lead Generation
    File Management
    Calendar Management
    Interpersonal Skills
    Critical Thinking Skills
    Virtual Assistance
    Customer Service
    Phone Support
    Email Support
    Online Chat Support
  • $8 hourly
    • 0.0/5
    • (1 job)
    Profile A person that is constantly searching for challenges and ways to improve, started working at 18 years old and have learned about the customer service industry, leadership and team management, about emotional intelligence and unconscious biases. By my previous jobs I have learned time management, critical thinking, improved my decision-making skills and how to be a better manager. Last but not least, as priority I take my values and work ethics that make an employee a great asset for any company.
    Featured Skill Salesforce.com
    Fraud Mitigation
    Leadership Skills
    Microsoft Excel
    Google Sheets
    Client Management
    Salesforce
    LexisNexis
    Time Management
    Customer Service
    Performance Management
    Coaching Session
    Salesforce CRM
    Coaching
    Compliance
    Team Management
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    I am an acountant with experience in customer service and sales i had worked for companies like WOW, Intoxalock, Sitel, Landtera, Global glimpse and E4CC as Coach I am experienced in Quickboks, XERO, Microsoft Excel and WordPres and SAP I handle the incomes sales taxes and financial bugdets for the coming years Regular communication is really important to me, so lets keep in touch!.
    Featured Skill Salesforce.com
    macOS
    Linux
    Microsoft Visio
    Adobe Inc.
    Microsoft Windows
    Microsoft Virtual Server
    Adobe Illustrator
    Salesforce CRM
    CSS 3
    Database
    Salesforce
    Microsoft Project
    Microsoft Excel
    Intuit QuickBooks
    SAP
  • $7 hourly
    • 5.0/5
    • (1 job)
    Profile Overcoming obstacles is an essential quality for anyone. Quick adaptability, patience, and experience are the top three traits that help me on a daily basis.
    Featured Skill Salesforce.com
    Customer Relationship Management
    Google Docs
    Desktop Application
    CRM Software
    Google Slides
    Customer Service
    BPO Call Center
    Salesforce CRM
    Mobile App
    Google
    Application
    Relationship Management
    Client Management
    Salesforce
    Call Center Management
  • $7 hourly
    • 0.0/5
    • (0 jobs)
    I am a freelancing with Customer Service, Sales, Financing area and Appointments experience 4 years experience in Salesforce as Account Manager Google Sheets, SharePoint, Outlook and Data Entry PDF, JPEG, WORD, EXCELL, POWER POINT & HTML Tools (Organize, Conversion, Optimize and edition) with qualities such as Leadership, Team and Goal Oriented Time Management, Analytical, Organized, Active Listening Writing, Typing, Attention to details, Ability to adapt Resilient, Candid, Honest, Reliable, Responsible, Punctual Willingness to work, learn and help.
    Featured Skill Salesforce.com
    Business Presentation
    Salesforce CRM
    Google Sheets
    Salesforce
    Active Listening
    Customer Service
    Microsoft SharePoint
    Microsoft Outlook
    PDF
    Time Management
    Data Entry
    Google Docs
    Microsoft Word
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    I have over 6 years of experience in the BPO industry as a customer service specialist for a U.S. Bank, which helped me develop my critical thinking and decision-making skills to boost my customer service satisfaction. I worked as a team manager for a Remittance company, targeting areas of improvement and providing solutions to increase customer loyalty furthermore as a team manager I had the chance to work with people developing skills needed to accomplish their goals. I have been working as Intake Specialist for a Law Firm in the United States for over a year Software that I know how to use: -Microsoft Office -Microsoft Excel -Microsoft PowerPoint -G Suite for Business -Digital Calendars (Google, Outlook, etc.) -File Sharing Programs (Dropbox, Google Drive, etc.) -Workplace Chat (Slack, Microsoft Teams, etc. ) -CRM - Salesforce
    Featured Skill Salesforce.com
    Microsoft Excel
    Microsoft PowerPoint
    Slack
    Google Docs
    Microsoft Teams
    Google Calendar
    Google Forms
    Google Slides
    Microsoft Outlook
    Salesforce CRM
  • $9 hourly
    • 3.2/5
    • (1 job)
    ABOUT ME I would like the opportunity to work with your company to acquire greater work experience and achieve personal growth. I also enjoy learning new things by reading books, studying successful people and analysing them to acquire wisdom that will help me on creating new ways to perform my task on a personal and professional level. The following are personal traits that I believe will contribute to the position I am seeking. I am determined, a fast learner, coachable, sociable, adaptable, a team player and collaborator with good work ethics and a problem solver.
    Featured Skill Salesforce.com
    Sales Call
    Customer Retention
    Salesforce CRM
    Family Law
    Leadership Skills
    Management Skills
    Administrative Support
    Data Analysis
    Receptionist Skills
    Customer Service
    Online Chat Support
    Email Support
  • $6 hourly
    • 5.0/5
    • (1 job)
    I’m a customer service agent, which has been a big part of my career. I started as a customer service agent in call centers and gained experience in various roles such as sales, retention, appointment setter, and collection. I am Motivated and passionate about providing the best customer service. I am an effective communicator, both written and verbal, and can communicate with customers professionally and courteously.
    Featured Skill Salesforce.com
    Email Communication
    Salesforce CRM
    Customer Support
    Sales
    Appointment Scheduling
    Communications
    Problem Resolution
    Active Listening
    Server
    Customer Service
    Phone Support
  • $7 hourly
    • 0.0/5
    • (1 job)
    * Fast learner and leadership attitude. * Ability to work with teams and under pressure. * Skilled in identifying and analyzing customer needs to deliver tailored solutions that drive satisfaction and results. * Responsible attitude and good communication skills to effectively resolve customer issues and any prospects inquiry. * Adaptation to any social and work environment. * Schedule availability *. Appointment setter.
    Featured Skill Salesforce.com
    Outbound Sales
    Fraud Detection
    Customer Engagement
    UCare
    PipelineDeals
    Lead Management
    B2B Lead Generation
    Appointment Scheduling
    Salesforce CRM
    CRM Software
    Sales Development
    Sales
  • $8 hourly
    • 0.0/5
    • (0 jobs)
    Customer service specialist with 15 years’ experience leading in driving organizational growth and revenue. Skilled at developing and implementing comprehensive training to ensure consistently high levels of service are delivered. Advanced technical skills, including proficient use of Salesforce. com and HubSpot CRM software. Customer-oriented CSR and experienced language interpreter with a proven track record of resolving customer support issues in a timely and efficient manner. Adaptable and energetic professional with strong time management skills who thrives in a fast-paced dynamic environment. Provides exceptional customer service through active listening problem-solving and proficiency in customer service management systems and databases. Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and the ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. Enthusiastic and ambitious customer service specialist with widespread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires, and deliver legendary service on every interaction
    Featured Skill Salesforce.com
    Insurance Claim Submission
    Oracle CRM On Demand
    Salesforce CRM
    Data Entry
    Language Interpretation
    Customer Support
    Problem Solving
    Problem Resolution
    Zendesk
    HubSpot
    Multitasking
    Phone Support
    CRM Software
    Technical Support
    Customer Service
  • $8 hourly
    • 0.0/5
    • (0 jobs)
    Professional customer service representative with 7 years of experience in the Money Transfer industry delivering an outstanding customer service as a voice and chat representative with specialization in fraud mitigation. Being proactive, customer oriented, team player with strong and organizational and interpersonal skills. Always focused on reaching company goals and developing new skills. Thanks to these years of experience, I have held positions as a Risk Investigator and Transaction Specialist. This role involved verification with KYC, OFAC, Chargebacks, and handling escalated tasks, such as taking supervisor calls, monitoring, and mentoring new agents. I have used various systems, including CRM, Salesforce, Slack, Lexis-Nexis, Admin, and Stripe.
    Featured Skill Salesforce.com
    Administrative Support
    Salesforce CRM
    Phone Support
    Email
    Data Entry
    Virtual Assistance
    Phone Communication
    Customer Service
  • $9 hourly
    • 4.9/5
    • (12 jobs)
    Hi my name is Donald, I'm 43 years of age, I consider myself a fast learner, very flexible and able to adjust to any type of job environment. I'm able to fulfill my daily task and do well as a team player. Capable of understanding situations and turning them in to a positive situation. I've been in the call center industries for 13 years now and gained all my skills from working in different ecommerce campaigns as well as sales, appointments settings , technical support, email handling, Legal Collection, Quality Assurance, Virtual Assistant, Receptionist, Customer Service Etc.. Base on this short description of myself I feel I'm the right person for the job position and be able to grow with the company.
    Featured Skill Salesforce.com
    Customer Support
    Lead Generation
    Customer Service
    Virtual Assistance
    Quality Assurance
    Email Communication
    Salesforce CRM
    Sales
    Legal Assistance
    Spanish
    Email Support
    Zendesk
    English
  • $18 hourly
    • 4.5/5
    • (2 jobs)
    🏆TOP RATED PLUS 2+ years on Upwork I am not just a freelancer; I am a strategic partner committed to transforming your business through unparalleled account management expertise. FEEDBACK FROM ONE OF MY CLIENTS: "Keyla has been a great agent since day one, she always showed keen interest and was responsible for whatever task was assigned to her" ⭐Here's what I can bring to your project⭐ ✅Sales and negotiation skills ✅Proficiency in CRM (Salesforce) ✅Strategic thinking and problem-solving abilities ✅Someone who cares about helping you succeed and delivering exceptional results to your business 💡 Why Choose Me?💡 ✅Proven Expertise: As an accomplished account manager, I specialize in cultivating enduring and profitable business relationships. My track record speaks for itself - I go beyond the transactional, viewing each client interaction as a chance to create lasting value and earn their trust. ✅Customer Success and Leadership: Cultivating genuine connections on a personal level and elevating customer satisfaction is my specialty. As a natural leader, I inspire and motivate team members, driving collaborative success and ensuring a customer-centric approach to every interaction. ✅Extensive track record of effectively engaging with prominent corporations, including experience with an INC 5000 company. ✅Exceeding Expectations: Going above and beyond is at the heart of my freelancing approach. I'm dedicated to providing more than what's expected, leaving clients consistently impressed with a "WOW" factor. ✅ Time-Saving Virtuoso: Time is money, and I ensure you save both by creating detailed reports for every aspect of our collaboration. This isn't just about managing accounts; it's about making your life easier. ✅ Results-Oriented Follow-Up: I don't simply follow up; I monitor success, maximizing the potential of each client interaction. Let's chat!
    Featured Skill Salesforce.com
    Data Entry
    Salesforce CRM
    Customer Support
    Telemedicine
    Cold Calling
    Customer Service
    Account Management
    Online Chat Support
    Email Support
  • $9 hourly
    • 0.0/5
    • (0 jobs)
    Experienced ✨ Account Receivable Specialist and amazing virtual assistant/ intake specialist with over 3 years of expertise in cold/warm calls and exceptional customer service. 🏆 Fluent in both English and Spanish, I possess strong communication skills. My leadership ✨ abilities and multitasking skills have enabled me to excel in various roles, including dealing with challenging customers and efficiently managing payment collection and application, all while maintaining excellent 🌟 time management. I am adept at handling stressful situations with composure. 🏆This is what I can provide to your business⭐ ✨ Great time management ✨ Problem-solving ✨ Provide training and supervision to new staff ✨ Provide support and assistance to other departments ✨ Account Receivable Skills and experience ✨ Profit recovery ✨ Quick learning with adaptability to business-changing ✨ Build great business relationships with customers ✨ Expert on multiple CRM (Mainframe, Servicetitan, Salesforce, Zoho, Dialpad, Monday, Slack, Meruscase, Blueink...) ✨ Manage customers' accounts with proficiency and diligence ✨ Able to connect on a personal level with customers while providing assistance and problem-solving ✨ Intake Specialist Assistant ✨ Handling multiple accounts ✨ Team Leader of Intake Specialist Department ✨ Appointment setter SKILLS: ✅ Hard Working ✅ Soft skills ✅ Critical Thinking ✅ Quick Learning ✅ Leadership ✅ Teamwork ✅ Self-Management ✅ Adaptability ✅ Attention to details ✅ Work Ethic ✅ Interpersonal Skill ✅ Creativity ✅ Pro-active ✅ Multitasking CRM EXPERIENCE: ✅ SALESFORCE ✅ ZOHO ✅ MONDAY ✅ SLACK ✅ SOFTPHONE ✅ MAINFRAME ✅ SERVICETITAN ✅ DIALPAD ✅ TRAINUAL ✅ CANVA ✅ MERUSCASE ✅ BLUEINK ✅ INTERMEDIA-UNIT ✅ HUBSTAFF ✅ MICROSOFT TEAMS
    Featured Skill Salesforce.com
    Mainframe
    Canva
    Zoho CRM
    Multitasking
    Spanish to English Translation
    Soft Skills Training
    Critical Thinking Skills
    Bilingual Education
    Salesforce CRM
    Risk Analysis
  • $6 hourly
    • 0.0/5
    • (0 jobs)
    Welcome to my profile. I am a professional detail oriented, fast learner and reliable person with 4 years experience in the BPO industry giving superior customer service support, tech support and almost 2 years in fraud prevention in the back office field. My carrer has shifted also towards the legal and healthcare settings. All over these years I've honed and obtained great skill that have made me a high performance achiever, reliable and analytical problem solver. Due to this I am really sufficient with keen an eye for details and very approachable. I've worked from home and has been my forte allowing me to maintian healthy work life balance. This will allow me to deliver results effectively at the same time enhanced my professional carrer. This is only a quick overview, I am open to discuss my qualifications and achievements through an interview.
    Featured Skill Salesforce.com
    Fraud Detection
    Fraud Mitigation
    Debt Collection
    Customer Service
    Online Chat Support
    Problem Solving
    Salesforce CRM
    Microsoft Excel
    Customer Experience
    Google Sheets
    Cold Calling
    Financial Risk
    Technical Support
  • $10 hourly
    • 0.0/5
    • (1 job)
    Hi everyone! I'm Angel, a hard-working professional with 2+ years of experience and a proven knowledge of customer communications and technical support. Aiming to leverage my skills to successfully fill the role you are looking for in your project.
    Featured Skill Salesforce.com
    Sales
    Community Management
    MongoDB
    Salesforce CRM
    End User Technical Support
    Customer Service
    Technical Support
  • $10 hourly
    • 0.0/5
    • (1 job)
    My name is Alondra Pondler, and I am writing to express my keen interest in potential opportunities within your esteemed organization. With three years of hands-on experience in the BPO industry, I have gathered expertise across various domains including sales, retention, and appointment setting. Currently, I’m studying Public Accounting and Finance, I am eager to apply my academic knowledge in a practical setting while also expanding my skill set. I am known for being highly active and dedicated, always striving to deliver exceptional results. I am excited about the prospect of embarking on this journey of growth and development. If there are any available positions or opportunities where I can contribute and continue to learn, I would be honored to be considered.
    Featured Skill Salesforce.com
    Administrative Support
    Receptionist Skills
    Virtual Assistance
    Customer Retention Strategy
    Sales
    Email
    Salesforce CRM
    Employment Law
    Customer Service
    Appointment Scheduling
    Customer Retention
    Problem Solving
    Communications
    Phone Support
    Email Support
  • $6 hourly
    • 0.0/5
    • (0 jobs)
    Summary Summary Customer service representative, via chat and call with more than 8 years of experience in the industry of call Center and BPO. Competent and motivated in establishing long-term relationships with clients, ability to facilitate a positive experience provided specialized care with a human quality treatment, as well as an excellent use of soft skills for problem solving. Skill Highlights * Attention to Detail and Active Listening Skills. * Building Customer Loyalty, Positive Attitude * Time Management. * Interpersonal Skills * Complaint Resolution * Communication * Patience * Problem Solving * Critical Thinking Skills * Decision Making * Product Knowledge * Dixa * Citrix * Salesforce * Talkdesk * Zendesk * MS Excel, PowerPoint, Word * Microsoft Office Skills
    Featured Skill Salesforce.com
    Microsoft Office
    Salesforce
    BPO Call Center
    Salesforce CRM
    Citrix
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    I'm a bilingual (English–Spanish) professional with a solid background in pharmaceutical sciences, customer experience, and legal intake coordination. With over 5 years of experience working with U.S.-based companies in both healthcare and legal support environments, I specialize in delivering accurate, empathetic, and efficient service across phone, email, and chat channels. I’ve successfully worked with leading companies such as Capital One, Saks Fifth Avenue, RingCentral, and CenterPoint Energy, handling everything from appointment scheduling and client intake to technical troubleshooting and service retention. I’m experienced in CRM systems, data entry, cross-functional communication, and process documentation. Whether it's helping clients understand their service options or ensuring a smooth intake for legal or medical cases, I bring professionalism and care to every interaction. Academically, I hold a Bachelor’s degree in Pharmaceutical Chemistry from the Universidad Nacional Autónoma de Nicaragua (UNAN), and I’ve earned certifications in General and Cost Accounting, Medical Visit Representation, and Personal Injury Law Intake. These experiences have helped me build not only technical knowledge but also the ability to work across industries with precision and attention to detail. I’m a quick learner, highly dependable, and adaptable to remote teams and fast-paced environments. If you’re looking for someone who can handle clients with clarity, build trust, and represent your business with professionalism — I’m ready to contribute and grow with your team.
    Featured Skill Salesforce.com
    HIPAA
    Virtual Assistance
    HighLevel
    Salesforce CRM
    Google Workspace
    Office 365
    Sales
    Personal Injury Law
    Customer Retention
    Pharmacology
    Customer Service
    Bilingual Education
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    My name is Antony. I am studying Systems Engineering and am currently open to working any schedule. I am intelligent, tech-savvy, and feel comfortable working under pressure. I am also a fast learner. I have knowledge of Microsoft Excel, computer maintenance and repair, Salesforce (CRM), and AutoCAD. I have worked at two different companies: Western Union and StubHub & Viagogo, where I developed strong skills in handling chat, inbound and outbound calls, and emails. At Western Union, my responsibilities included: 1- Analyzing transactions to ensure customer compliance with OFAC (Office of Foreign Assets Control) criteria for international transactions. 2- Processing refunds when necessary. 3-Resetting customer passwords and merging accounts. At StubHub and Viagogo, my duties included: 1- Making every effort to save sales and ensure customer retention. 2- Tracking shipments and educating customers on refund and payment policies. 3-Verifying whether sellers met the criteria for payment. 4-Troubleshooting various online ticketing platforms to help customers send and locate their tickets. I am ready for an interview and available to start working immediately.
    Featured Skill Salesforce.com
    Spanish
    English
    Customer Satisfaction
    Customer Support
    Online Chat Support
    Communication Etiquette
    Salesforce CRM
    Computer Maintenance
    Autodesk AutoCAD
    Microsoft Excel
    Email Communication
    Chat & Messaging Software
    Technical Support
    Phone Communication
    Customer Service
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