Hire the Best Salesforce Experts
in Nicaragua

Licensed Psychologyst with solid experience in strategic sales, team coordination, and calendar management. My background provides me competitive edge to deeply connect with clients needs, negotiate with high impact, and lead groups toward achieving organizational goals. I possess excellent organizational skills, fluent English, and strong ability to solved problems using empathy and business oriented approach

Over 10 years in the BPO and call center industry, I’ve helped clients increase their booked appointments and lead conversion using a reliable, consistent approach. Here's what I bring to the table: – ✔️ Strong communication and objection-handling skills – ✔️ Experience with CRMs like HubSpot, Salesforce, ZoomInfo, Apollo – ✔️ Able to work independently, follow scripts, and refine pitch based on feedback – ✔️ Familiar with both inbound and outbound sales processes I take pride in being a fast learner, detail-oriented, and goal-driven. If you're looking for someone dependable who can take ownership and help grow your pipeline, I’m confident I’d be a great fit.

PROFILE 7 years of experience in customer service, ,Data entry , risk investigation , technical support and information and technology - A dedicated and reliable professional with a strong commitment to contributing to team success. Throughout my career, I have focused on the integrity and security of organizational data. Skilled in various software systems, with a sharp attention to detail , excellent organizational abilities and soft skills. * risk investigator expert. * AML Analyst Skills * Knows Okta administration , Office suite and Risk Software tools

Hello, My name is Gabriel Garcia. I’m a Customer Service agent, Sales Agent, Administrative assistant, Lead generator, Quality Analyst, and recruiter Specialist. I Had been working in the Customer Service, Sales department, Tech Support, HR department, and BPO industry for more than 10 years, I would like to apply to this position because I have the passion and I can guarantee that I will give more than 100% to be a great fit. for your company. Skills Summary: My last experience was working as an HR Generalist for The Fold Laundry Services, and Five Star ElIn charge of the Recruitment process for dforferent platforms, Such as Indeed, Facebook, Linkedin, in charge of interviews, Candidates' selections, and the full hiring process, Included adding the candidates selected to Payroll in Square, And many other administrative tasks. I was Working for StubHub as a customer service representative, which is a Tickets platform, I was in charge to help people with payment, listing tickets, verifying information about event status, payments, and all relating to the entertainment environment. I was working in Concentrix Nicaragua, Working as Technical support for an Apple Campaign, assisting customers that have IOS Devices, Such as iPhones, Ipads, Ipods, Macs. My role was to provide quality customer service for callers that needed assistance, I got a lot of experience in this industry because I learned how is the BPO industry works, I was a Top agent, always on top of my performance and assisting new agents. I was working as an Account Specialist For the biggest Credit Card provider in the USA which is Capital One, AS a part of my role was provide information about APR, Balances, Interest rates, and statements, being one of the best agents providing great customer service experiences knowing all the information about Bank industry. In Tree Casa Resort I was operation manager in charge of the security, Housekeeping, and maintenance department, I was in charge of the monthly and annual budget, keeping the infrastructure in good standing in charge of more than 30 people, managing vacations, special requests, and recruitment process. In Sitel Nicaragua, I was working for AmeriGas as a Coach, having 20 agents in charge, using a QA scorecard to accomplish the requirement for the customer service department, providing feedback, and creating action plans giving following and sending monthly reports to my operation manager to develop the campaign and the department. And my last experience was in Safe Credit Solutions as a Saler my role was to enroll people from the United States that had credit issues, offer a credit repair program, use state and federal laws that protect consumers, dispute negative accounts, and explain how is to work the Credit score, and credit report. As you can see based on my experience I have experience in different departments but the most are the passion that I have for every single task assigned, my positive mentality, my great personal skills, and the experience that I have selling products. I can guaranty that I will give the 100% of myself to be a great part of your company and the growth of this. Top Skills: Customer Service – over 5 years in Capital one, AmeriGas. Administrative assistance - over 2 years in Tree Casa Resort. Lead generator – 1 year in 1800dentist. - Recruiter Sales – over 4 years in Dimar Nicaragua and Safe Credit Solutions. Work Experience: Customer service Representative – BPO Industry Technical Support – BPO Industry Operation Manager – Hospitality Industry Sales agent Senior – Credit Repair Industry Lead Generator – Healthcare Industry Tech Skills: CRM Suites. Word. Google Doc. Microsoft. Office. Project Management Software. VoIP Systems. Softphone. Amazon Connect. English Proficiency: I’d rate my English skills as follows: – Speaking: 4/ 5 – I can talk and have a conversation – Writing: 4 / 5 – I have all the experience to send emails and have conversations with someone by chat or email – Translating (to/from Spanish): 4 / 5 – Advanced, but not an expert. My English Test Scores: – EF SET Certificate English Test (50 min) Score: 76/100 (C2 Level) Proficient Additional Skills: Public Relations CRM & Bookkeeping Customer Support Digital Marketing (General) E-mail Marketing & Automation (General) General Administrative Experience Marketing Support Sales,

My name is Raul and I'm from Managua, Nicaragua. With over 15 years of experience in customer service, sales, onboarding, collections and appoiment setter. I have gained excellent interpersonal skills, which I use to communicate effectively with clients and colleagues on a daily basis. Whether it's working individually or as part of a team, I'm able to adapt quickly and remain a dedicated member of the group. I also have a strong problem-solving mentality that allows me to overcome challenges and deliver results. In my previous work experiences, I've had the pleasure of working with clients such as Virgin Mobile, Cigna, and Blue Cross Blue Shield. I'm familiar with various software such as Zoho, Salesforce, Zoiper, Pipedrive, ZenDesk, Five9, GoHighLevel, Monday.com, Live Chat, Ring Central, CRM, Vici dial, Mojo dialer, Call Tracking Metrics, and Google Docs. I'm confident that my experience and skills will enable me to work efficiently and effectively with any client, regardless of their industry or software preferences. I'm fluent in both Spanish and English, both written and spoken, which is an asset for any company seeking to expand their reach and communicate with a wider audience. I'm a fast learner, highly adaptable, and always eager to take on new challenges. With my positive attitude and strong work ethic, I'm confident that I can help your business achieve its goals.

6+ years of experience managing digital operations, CRM data integrity, and back-office workflows for brands like Starbucks. I help fast-growing SaaS and E-commerce businesses scale with zero micromanagement. Expert in GHL, Asana, and support queues where high accuracy and independence are required. My Core Services Include: ✔CRM & Database Management: Expert database cleanup, accurate lead tracking, contact updates, organized pipelines, and workflow maintenance within specialized CRMs. ✔E-commerce & Back-Office Operations: Processing high-volume digital transactions, auditing refund requests, monitoring order fulfillment, and managing cases with precise data accuracy. ✔Customer Support: Providing bilingual (English/Spanish) support via chat and email —managing shared inboxes, resolving inquiries, and handling ticketing queues. ✔Project & Administrative Coordination: Independently executing backend tasks, managing operational calendars, and maintaining cross-departmental alignment. ✔Data Entry & Documentation: High-speed data input, building detailed spreadsheet tracking systems, and documenting internal notes for remote support teams. Tools & Tech Stack I Work With: ✔CRMs & Automations: GoHighLevel (GHL), ServiceNow, Custom CRM Systems ✔Project Management & Collaboration: Asana, Trello, Slack, Notion ✔Productivity Suites: Google Workspace (Docs, Sheets, Gmail), Microsoft Office Suite ✔Design & Layouts: Canva Why Clients Partner With Me: ✔ Detail-Oriented & Autonomous: I proactively manage my task queues, document exceptions, and solve problems independently. ✔ High-Value Technical Focus: I understand remote business tech stacks and I adapt quickly. ✔ Bilingual & Professional: Native Spanish and Fluent English speaker, ensuring flawless written communication. ✔ Ready for Long-Term Collaboration: Open to ongoing, dedicated support to keep your operations running seamlessly in the background. Let's connect via message to discuss how I can optimize your backend workflows and clean up your database this week!