With over 17 years of experience in Human Resources and Headhunting, I operate as a Senior HR Manager and Full Cycle Recruiter focused on building high-performing teams and scalable recruitment systems.
I don’t just fill roles — I build recruiting engines, hiring pipelines, and entire teams from the ground up.
Throughout my career, I’ve successfully placed 4,200+ candidates across sales, customer service, IT, operations, managerial, and executive-level roles. More importantly, I’ve helped companies scale faster, hire smarter, and retain better talent through structured, data-driven recruitment processes.
🔥 What I Bring to the Table
🧱 Call Center & Team Building (From Scratch)
Built and scaled multiple call centers from zero to full operation
Designed recruitment pipelines, onboarding systems, and training frameworks
Trained internal recruiting teams to operate with speed, consistency, and measurable output
Experience working with high-growth companies and large organizations in the industry.
🚀 High-Volume & Sales Recruitment Specialist
Recruited 2,000+ sales professionals across industries such as solar, roofing, healthcare, dental, and home services, to name a few.
Direct impact on 30%+ revenue growth for multiple clients
Deep understanding of performance-driven sales cultures and hiring profiles.
🎯 Customer Service & Operations Hiring
Placed 650+ customer service representatives
Improved customer satisfaction scores by 20%
Built structured hiring systems for remote teams and call center environments
💻 IT & Technical Recruitment
Filled 300+ IT roles (frontend, backend, full-stack, and specialized roles)
Reduced time-to-hire by 40% through targeted sourcing and screening strategies
Strong experience sourcing through LinkedIn, GitHub, and niche platforms
🧠 Leadership & Executive Hiring
Recruited 250+ managers and 100+ executives
Helped organizations strengthen leadership pipelines and improve team performance by 20%+
⚙️ HR Processes & Systems Expertise
I bring a strong operational mindset to HR, with experience designing and optimizing:
Full-cycle recruitment workflows (sourcing → onboarding)
Recruitment KPIs, dashboards, and performance tracking
High-volume hiring systems and funnel optimization
Candidate experience and retention strategies
Employer branding and job ad optimization
Structured interview frameworks and evaluation scorecards
Training systems for recruiters and hiring managers
Workforce planning and scaling strategies
🧰 Tools & Systems
Experienced with leading ATS & HRIS platforms including:
Zoho Recruit, Workday, Taleo, Greenhouse, BambooHR, and other modern recruiting tools.
📊 Proven Impact
40% reduction in time-to-fill
35% increase in candidate retention
Consistent delivery of high-quality hires at scale
🤝 Approach
I combine headhunter precision with operator execution.
That means:
I don’t just rely on job posts — I actively source and attract top talent
I don’t just hire — I build systems that keep producing results
I don’t work reactively — I anticipate hiring needs and scale ahead of demand
🧭 Final Note
I’ve worked with fast-growing companies, established organizations, and high-performance sales environments, helping them build teams that drive real business outcomes.
If you’re looking for someone who can own recruitment, build structure, and deliver results consistently, you’re in the right place.
Recruiting
Recruiting Process Consulting
Applicant Tracking Systems
HR & Business Services
Human Resources
LinkedIn Recruiting
HR System Management
IT Recruiting
HR & Recruiting Software
Staff Recruitment & Management
Human Resource Management
Human Resources Strategy
Business Consulting
Human Resources Consulting
LinkedIn Sales Navigator
Jose Guillermo S.
Managua, Nicaragua
$15/hr
4.7
5 jobs
I have extensive experience as a team manager, bilingual customer service, sales, technical support, and fraud prevention, developed over several years working in various call centers. Additionally, I have nearly four years of experience in business-to-business (B2B) environments, which has significantly contributed to my professional growth and overall performance.
These experiences have strengthened my leadership capabilities, enabling me to effectively guide and support teams in a fast-paced work environment.
Furthermore, I have experience working on websites, designing, and providing technical assistance, making me highly proficient in using computers and technology. My diverse background and adaptable skill set position me as a strong candidate for roles that require both leadership and technical expertise.
Customer Service
Windows 10 Administration
Customer Satisfaction
Sales
Windows 11 Administration
English Tutoring
Outbound Sales
Microsoft Excel
Office 365
Julio L.
Managua, Nicaragua
$10/hr
4.1
7 jobs
I'm an energetic, ambitious person from Managua, Nicaragua who has developed a
mature and responsible approach to any task that I undertake, or situation that I'm
presented with. I am excellent in working with others to achieve a certain objective
on time and efficiency. Experienced and effective Medical biller, admin assistant
and recruiter adept in all aspects of
recruitment support, strategies, and solutions. Bringing 6+years of IT, Healthcare and Executive recruiting.
Recruiting
Candidate Interviewing
Job Posting
IT Sourcing
Client Interview
Research & Development
Business Development
Customer Onboarding
Medical Billing & Coding
Administrative Support
Executive Support
Scheduling
Quality Assurance
Insurance Claim Submission
Revenue Cycle Management
Kelvin H.
Managua, Nicaragua
$16/hr
5.0
3 jobs
Hello! I’m Kelvin, a bilingual professional (English/Spanish) with 5+ years of experience in legal assistance, administrative support, market research, and training.
I specialize in:
✅ Preparing immigration forms (USCIS)
✅ Training and onboarding remote teams
✅ Managing calendars, email, and documentation
✅ Recruitment and market research interviews
✅ Translation (EN-ES) of legal and administrative documents
I’m detail-oriented, fast, and organized. I enjoy working with international clients and ensuring everything runs smoothly and efficiently.
Let’s work together and make your operations easier and more productive!
Customer Experience
Translation
Typing
English to Spanish Translation
Virtual Assistance
Legal Assistance
Data Entry
Immigration Law
Market Research
Skarleth D.
Matagalpa, Nicaragua
$7/hr
5.0
10 jobs
MANAGER
Sales Manager
Unicomer
Sale of spectacle lenses and frames.
December / 2012 - July / 2014
1. Create and execute strategic sales plan.
2. Meet with potential clients.
3. Oversee the sales team to ensure company quotas.
HIGYENE AND SAFETY ASSISTANT
Aalfs Uno s,a,
December / 2011 - March / 2012 |
Recruiting
Basic Fluency
Communication Skills
Gabriel Isaac G.
Granada, Nicaragua
$10/hr
4.5
17 jobs
Hello, My name is Gabriel Garcia.
I’m a Customer Service agent, Sales Agent, Administrative assistant, Lead generator, Quality Analyst, and recruiter Specialist. I Had been working in the Customer Service, Sales department, Tech Support, HR department, and BPO industry for more than 10 years, I would like to apply to this position because I have the passion and I can guarantee that I will give more than 100% to be a great fit. for your company.
Skills Summary:
My last experience was working as an HR Generalist for The Fold Laundry Services, and Five Star ElIn charge of the Recruitment process for dforferent platforms, Such as Indeed, Facebook, Linkedin, in charge of interviews, Candidates' selections, and the full hiring process, Included adding the candidates selected to Payroll in Square, And many other administrative tasks.
I was Working for StubHub as a customer service representative, which is a Tickets platform, I was in charge to help people with payment, listing tickets, verifying information about event status, payments, and all relating to the entertainment environment.
I was working in Concentrix Nicaragua, Working as Technical support for an Apple Campaign, assisting customers that have IOS Devices, Such as iPhones, Ipads, Ipods, Macs. My role was to provide quality customer service for callers that needed assistance, I got a lot of experience in this industry because I learned how is the BPO industry works, I was a Top agent, always on top of my performance and assisting new agents.
I was working as an Account Specialist For the biggest Credit Card provider in the USA which is Capital One, AS a part of my role was provide information about APR, Balances, Interest rates, and statements, being one of the best agents providing great customer service experiences knowing all the information about Bank industry.
In Tree Casa Resort I was operation manager in charge of the security, Housekeeping, and maintenance department, I was in charge of the monthly and annual budget, keeping the infrastructure in good standing in charge of more than 30 people, managing vacations, special requests, and recruitment process.
In Sitel Nicaragua, I was working for AmeriGas as a Coach, having 20 agents in charge, using a QA scorecard to accomplish the requirement for the customer service department, providing feedback, and creating action plans giving following and sending monthly reports to my operation manager to develop the campaign and the department. And my last experience was in Safe Credit Solutions as a Saler my role was to enroll people from the United States that had credit issues, offer a credit repair program, use state and federal laws that protect consumers, dispute negative accounts, and explain how is to work the Credit score, and credit report.
As you can see based on my experience I have experience in different departments but the most are the passion that I have for every single task assigned, my positive mentality, my great personal skills, and the experience that I have selling products. I can guaranty that I will give the 100% of myself to be a great part of your company and the growth of this.
Top Skills:
Customer Service
– over 5 years in Capital one, AmeriGas.
Administrative assistance
- over 2 years in Tree Casa Resort. Lead generator – 1 year in 1800dentist.
- Recruiter
Sales
– over 4 years in Dimar Nicaragua and Safe Credit Solutions.
Work Experience:
Customer service Representative
– BPO Industry Technical Support
– BPO Industry Operation Manager
– Hospitality Industry Sales agent Senior
– Credit Repair Industry Lead Generator
– Healthcare Industry
Tech Skills:
CRM Suites.
Word.
Google Doc.
Microsoft. Office.
Project Management Software.
VoIP Systems.
Softphone.
Amazon Connect.
English Proficiency:
I’d rate my English skills as follows:
– Speaking: 4/ 5
– I can talk and have a conversation
– Writing: 4 / 5
– I have all the experience to send emails and have conversations with someone by chat or email
– Translating (to/from Spanish): 4 / 5
– Advanced, but not an expert.
My English Test Scores:
– EF SET Certificate English Test (50 min) Score: 76/100 (C2 Level) Proficient
Additional Skills:
Public Relations CRM & Bookkeeping
Customer Support Digital Marketing (General)
E-mail Marketing & Automation (General)
General Administrative Experience
Marketing
Support Sales,
Recruiting
Candidate Evaluation
Candidate Interviewing
Salesforce CRM
Cold Calling
Sales
Outbound Sales
HR & Business Services
Phone Communication
Sales Management
Salesforce
Customer Support
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