Hire the best QA Managers in Nicaragua

Check out QA Managers in Nicaragua with the skills you need for your next job.

Get started

$10 hourly
Solangie B.
- 4.3/5
- (43 jobs)
I am a bilingual professional graduated from the career of Social Communication with more than 6 years of experience in the customer service area and virtual assistance. I have worked for different companies in the United States, Latin America and Europe with a high satisfaction rate from my employers. I have also worked as Virtual Assistant. I have pretty good people skills, I am very professional and proficient, reliable, work committed, oriented to goals and I do not have problems working under pressure no matter how hard or big the task at hand is. CRM software I can perfectly use: Fresdesk Freshcalls VBX Basecamp Amazon Shopify Google apps Other plataforms

QA Management
Customer Service
Sales
Customer Experience Research
Administrative Support
English to Spanish Translation
Answered Ticket
Interpersonal Skills
General Transcription
English
Call Center Management
Spanish
Online Chat Support
$10 hourly
Claudia R.
- 5.0/5
- (2 jobs)
10 years of experience as a community manager and social media expert. -Design for social media. -Strategy for Social Media -Write content -Videos/Reels -Logos

QA Management
Social Media Marketing
Problem Solving
Travel Writing
Restaurant & Bar Design
Office Administration
Creative Writing
Content Writing
Computer Skills
Social Media Design
Social Media Content
Leadership Skills
Travel & Hospitality
Graphic Design
$6 hourly
Jacqueline A.
- 5.0/5
- (1 job)
Hello! Recently, I've been working as a Virtual Receptionist for an emergency dental practice. In this role, I organize and prepare meetings for dentists, schedule appointments, manage documents, verify insurance information, and handle billing tasks. It's a dynamic position that keeps me on my toes, and I enjoy ensuring everything runs smoothly for both patients and the dental team. I used to be a Sales Executive at The Credit Pros, a credit repair company. It's a challenging role, but I love helping people figure out their credit and find real solutions. I've also got a knack for hitting sales targets, which comes with the territory. Before this, I was a Cold Caller & Lead Manager at McKinnon Home Buyers. This role had me chatting with clients over the phone, through email, and even live chat. I was setting appointments, making cold calls, and using social media to find new leads. I've also worked as a Back-Office Analyst and Customer Service Representative at Foundever. As an analyst, I made sure everything was in order before deadlines and addressed customer requests promptly. As a representative, I helped solve customer problems and even got recognized for my ability to identify operational needs and develop solutions. So, that's me in a nutshell. I'm all about making things less complicated and more accessible for my clients, whether it's their dental care, their credit, or their customer service experience.

QA Management
Real Estate Cold Calling
Communication Etiquette
Customer Satisfaction
English to Spanish Translation
Administrative Support
Multitasking
Customer Service
Email Communication
Cold Calling
Management Skills
Email Support
$20 hourly
Edgard M.
- 5.0/5
- (15 jobs)
With over 12 years of proven success in the BPO industry, I have developed expertise in various roles including Team Lead, Product Trainer, Training and Quality Lead, and Operations Manager. My extensive experience spans across customer services, tech support, and trust and safety, making me a versatile and dynamic professional. Throughout my career, I have been recognized for my ability to lead and motivate teams, optimize operations, and deliver exceptional customer experiences. I have a track record of exceeding performance targets, improving quality metrics, and implementing process improvements to enhance operational efficiency. As a Team Lead, I have successfully managed and mentored diverse teams, providing coaching and feedback to drive performance and productivity. As a Product Trainer, I have developed and delivered comprehensive training programs, equipping teams with the skills and knowledge required to deliver exceptional service. In my role as a Training and Quality Lead, I have implemented robust quality monitoring processes, conducted root cause analysis, and developed action plans to improve performance. As an Operations Manager, I have overseen end-to-end operations, including workforce management, process improvement, and strategic planning. My areas of expertise include customer relationship management, technical support, trust and safety protocols, performance management, and process improvement. I am skilled in using various BPO tools and technologies, including CRM systems, ticketing systems, quality monitoring tools, and reporting software. With my proven leadership, domain expertise, and strong analytical and problem-solving skills, I am committed to driving operational excellence and delivering exceptional results for my team and clients. If you are seeking a results-oriented BPO professional with a track record of success, I invite you to connect with me. Let's collaborate to achieve your business objectives and deliver outstanding customer experiences.

QA Management
Castilian Spanish
Interpersonal Skills
Leadership Training
Training Presentation
Following Procedures
Training & Development
Staff Recruitment & Management
Customer Service
Recruiting
Customer Support
Supervision
Leadership Skills
Phone Support
Online Chat Support
$10 hourly
Carlos Octavio O.
- 5.0/5
- (5 jobs)
I have more than 6 years of experience as a Customer Service Representative and have a successful track record of problem solving, communication, and decision making skills. Proven ability to resolve issues efficiently under stressful conditions displaying a high degree of tact and professionalism. History of success in both inbound and outbound call center functions. Outstanding customer service and communication skills ensure the highest level of customer care.

QA Management
Data Entry
General Transcription
Customer Service
Sales
Spanish
English
Email Support
Phone Support
$11 hourly
Oscar P.
- 5.0/5
- (3 jobs)
My name is Oscar Palacios, I'm from Masaya, Nicaragua, and was born in 1981. I'm a very ambitious and goal-oriented worker, I know how to balance professionalism and free time. I have over 4 years of experience in the call centers industry, where I developed several skills: customer service, data entry, quality assurance. I'm fully bilingual English-Spanish, aiming to bring a high level of performance to any company that I'm employed to.

QA Management
Customer Service
Sales
English to Spanish Translation
General Transcription
Data Entry
Communications
$8 hourly
Miguel Erasmo M.
- 3.0/5
- (3 jobs)
I´m a very good Communicator, i always try to make sure that i communicate to people in a concise manner. I always make sure that i´m good a at building relationships, with my collegues and I understand the importance of solid relationship building, I´m also a very good problema solver, when problems occurs within a team I will be that person who will take control in order to help us to move forward quickly also i´m ver good at working underpressure and i can motivate a team well to ge the most ut of them, so their strengths help the organization to move forward and achive its goals As a team lead I manage the day-to-day performance of my team. - Create and modify required process documents, - Lead coaching to improve team performance. - Manage +20 team members. Normal day-to-day responsibilities: - Team Leadership. - Onboarding strategies, - Documentation of processes, organization, operations, style guides, and so on,

QA Management
Microsoft Excel
Customer Service
Team Management
$10 hourly
Richard H.
- 0.0/5
- (1 job)
With extensive experience in operations management, training, and system engineering, I have successfully led customer service, sales, and retention teams in various managerial roles. As a Project Manager, I optimized workflows, enhanced team performance, and ensured KPI achievement. My expertise in training is evident through my roles as a Trainer, where I developed training programs, coached employees, and improved service quality. Additionally, with a background in System Engineering, I possess strong technical problem-solving skills that complement my leadership in process optimization and efficiency improvements.

QA Management
Cost Management
Case Management
Team Management
Business Management
Management Skills
Project Management
$7 hourly
Ashly Stephanie B.
- 0.0/5
- (1 job)
I am a professional with experience in sales and customer service, specializing in customer retention and technical support. Throughout my career, I have worked in various environments that have allowed me to develop key skills in customer care, always ensuring a positive and effective experience. I have managed recruitment processes, collaborating in the identification and selection of suitable candidates for key positions, contributing to team growth and success. My approach is based on effective communication, problem-solving, and teamwork, which has enabled me to achieve outstanding results in each role I have held.

QA Management
Appointment Setting
Appointment Scheduling
Customer Retention
Sales Leads
Collections Framework
Customer Service
$15 hourly
Edwin M.
- 0.0/5
- (0 jobs)
Certifications * Accounts Receivable * New employee hiring * Operational planning * Operations management * Compliance monitoring * Improve performance * Employee relations * Operations oversight * Staff hiring * Staff management * Process improvements * Performance evaluations * Customer service Team building and leadership

QA Management
Accounts Payable Management
Accounts Receivable
Account Reconciliation
Medical Billing
Project Management
Virtual Assistance
General Transcription
Data Entry
$6 hourly
Roberto M.
- 4.6/5
- (1 job)
PROFILE Professional and passionate Quality Analyst with more than three years experience on the call center industrie. Process and results oriented. Experienced on Sales, Retention, customer service and behavior researching as a QA. I am used to work under preasure and I am focussed on solving issues.

QA Management
Sales Call
Customer Retention Strategy
Outbound Sales
Sales
Customer Retention
Customer Service
$6 hourly
Jorge B.
- 5.0/5
- (6 jobs)
I have experience as a Human Resources Manager by designing and developing recruitment processes as well as supervision, control and development of labor benefits programs, preparation and execution of payroll. I also so do analysis, elaboration of function manuals, organizational charts and workforce structuring. I also have extensive experience in labor law related to the elaboration of collective agreements, creation of work contracts, conducting legal proceedings in Judicial Courts, and the Labor Ministry. I also have experience as a Performance Coach and Quality Assurance Analyst and customer service team Supervisor in outsourcing companies as well as plenty of experience in Root Cause Analysis, KPI Analysis and Action Plan Follow Ups. I also do live interpretation and document translation for technical, legal, formal, and non-formal documentation. I also do transcriptions, proofreading, and edition in a wide arrange of subjects.

QA Management
Technical Manual
Spanish to English Translation
English to Spanish Translation
SEO Strategy
Staff Recruitment & Management
SEO Writing
Data Entry
Quality Assurance
Human Resource Management
Process Improvement
Technical Translation
Legal Translation
Financial Translation
Translation
$6 hourly
Elvis S.
- 0.0/5
- (0 jobs)
As a seasoned virtual assistant with over 10 years of experience, I have had the privilege of working with various companies across the USA and ASIA, including real estate, pharmacies, BPO, and billing assistant roles. My expertise spans: * Customer Service: Providing top-notch support via phone, email, and live chat * Sales: Consistently meeting and exceeding sales targets * Tech Support: Troubleshooting software and technical issues with ease * Virtual Assistance: Managing schedules, emails, and tasks with precision

QA Management
Medical Billing
Data Entry
Accuracy Verification
Background Filter
Virtual Assistance
Legal Assistance
Salesforce
Trello
Google Docs
Customer Service
Sales & Marketing
Zendesk
Zoho CRM
Real Estate
$15 hourly
Martin G.
- 4.5/5
- (5 jobs)
Over the last ten+ years, I have worked in the call center industry as a customer service representative and supervisor/coach working with different lines of business such as retention, sales and technical support coaching other representatives to enhance their skills and knowledge. My work strategy is based in hard work, communication, time management and action planning, with all this together I guarantee results and productivity creating the best work environment among coworkers. I also have some experience in the following areas: Kronos Time Manager, Class trainer, Instant Coaching and Feedback, Skills and Product Knowledge Enhancement Action Plan.

QA Management
Time Management
Business Coaching
Customer Support
Email Communication
Technical Support
Strategic Plan
Email Support
Call Center Management
$7 hourly
John P.
- 0.0/5
- (0 jobs)
Disciplined and committed to continuous improvement. I approach each day with a positive mindset, always striving to give my best in every situation. Building strong and meaningful relationships is one of my core strengths, as I believe collaboration and communication are key to success.

QA Management
Support Services Unlimited Dashboard
Microsoft Excel
Techno
Phone Communication
Customer Service
Community Management
Want to browse more freelancers?
Sign up