Hire the Best Risk Management Specialists
in Nicaragua

I am a Finance-focused professional with 1,600+ Upwork hours, $10K+ earned, and a 5.0-star work history in payroll operations, financial reporting, and data driven analysis. I am an FMVA®-certified finance professional with hands-on experience in financial reporting, payroll operations, Excel-based analysis, and data-driven decision support. My current focus is financial modeling, valuation, and corporate finance analysis. I can support projects involving Excel/Google Sheets models, financial reporting, revenue and expense analysis, forecasting support, KPI tracking, and basic valuation work. I am continuing to strengthen my skills in 3-statement modeling, DCF valuation, comparable company analysis, M&A, and LBO modeling through Corporate Finance Institute training. My goal is to deliver clean, organized, and decision-ready financial work while continuing to build deeper expertise in valuation and investment analysis.

Are you looking for a proactive partner who can handle the "heavy lifting" of your daily operations so you can focus on winning cases or scaling your business? I am a Marketing professional with over 6 years of experience specializing in Legal Operations, Client Relationship Management and Executive Support. I don't just "do tasks", I streamline workflows and ensure your clients receive top-tier service from the first call to the final document. What I bring to your team: • Legal Industry Expertise: Extensive experience in U.S. Personal Injury and Immigration law. I’m an expert in intake, screening cases, and managing the case lifecycle with empathy and precision. • CRM & Tech Savvy: I hit the ground running with tools like Filevine, Lead Docket, Salesforce, Slack, and Google Workspace. • Bilingual Excellence: Native Spanish and fluent English speaker, perfect for managing diverse client portfolios and translating complex documents. • Operations & Risk Management: With a background as a Risk Team Manager, I have a sharp eye for detail, spotting inconsistencies that others miss and keeping your records 100% accurate. How I can help you: • Litigation & Admin Support: Managing medical records, drafting documents, and organizing files. • Client Relationship Management: Acting as the main point of contact to ensure high satisfaction and smooth communication. • Executive Assistance: Calendar management, billing/invoicing, and daily operational tasks. I pride myself on being a self-motivated professional who thrives in remote environments. If you’re looking for someone reliable, detail-oriented, and ready to make your life easier, let’s talk!

Objetive: Deliver the knowledge acquired throughout my major degree and previous job experiences.

Objective. Be part of a company that believes in people empowerment to provide my knowledge and create synergy for better results. I am good in fraud analysis, compliance, finance, people development, management, and operations in general. I consider myself a perfect asset to comply with quality standards in operations, data collection, and trend analysis.

✨ About Me I am a proactive, positive individual who is always eager to learn. My experience in the customer service and Legal firms industry has equipped me with the ability to work well under pressure, whether in a team environment or independently. I am committed to meeting deadlines and maintaining high-quality standards in every task I undertake. 🎓 Educational Background I am currently pursuing a degree in Industrial Engineering at the Universidad de Managua (2021–Present). My academic journey has provided me with a strong analytical foundation and problem-solving skills, complemented by practical experiences in diverse professional settings. 💼 Professional Experience Client Care Responders - Law At Your side May 2026 - Present Managed daily follow-up with clients regarding QME appointments, hearings, depositions, settlement updates, and case progress while ensuring clients clearly understood each step of the legal process. Coordinated referrals for employment, personal injury, and catastrophic injury cases by communicating with referred attorneys, confirming case acceptance, and following up on fee agreements. Conducted client interviews to gather detailed information regarding workplace injuries and identify workplace hazards for OSHA Safety & Workplace complaints. Assisted with 132a case preparation by reviewing notes, organizing documentation, and ensuring all required information was complete for attorney review and filing. Handled document collection and signature requests for HIPAA forms, medical record releases, affidavits, settlement documents, Social Security earning releases, VA releases, Guardian Ad Litem documents, and other legal paperwork. Followed up with defense attorneys regarding settlement status, coordinated scheduling matters. Case Manager - Law At Your Side Jul 2025 - May 2026 Worked as a bilingual (English/Spanish) Case Manager providing ongoing support and communication to clients throughout their legal process. Responsible for maintaining daily contact with clients, providing case updates, explaining legal procedures in a clear and professional manner, and answering questions to ensure clients fully understood each stage of their case. Demonstrated strong communication and interpersonal skills by building trust with clients, actively listening to their concerns, and ensuring they felt supported and informed throughout the process. Documents Specialist - Immigration Legal Consultimg Mar 2025-Jul 2025 Supporting immigration case preparation by communicating directly with clients to gather, review, and verify important case information and documentation. Conducted client interviews and follow-up calls to clarify responses, ensure accuracy, and collect all required documents according to firm guidelines. Reviewed forms carefully to confirm all sections were properly completed and identified missing or inconsistent information that required additional verification. Managed document checklists and maintained organized client records to support efficient case processing for paralegals and attorneys. Served as a liaison between clients and the legal team by providing accurate updates, answering questions, and ensuring all information submitted was complete and properly documented. Banking Operations Analyst (Seis) February 2024 – Mar 2025 I specialize in risk management by identifying, assessing, and mitigating operational risks in banking activities. I implement controls and procedures to safeguard against fraud, errors, and compliance breaches, ensuring operational efficiency. Customer Service (Seis) March 2023 – January 2024 I supported customers with application functionality, addressing inquiries and resolving issues with exceptional service. I consistently escalated cases when necessary and ensured the best solutions were delivered. Quality Analyst Manager (Cash App) 2021 – 2023 In this role, I monitored and reported on compliance and policy adherence for the Risk Ops team. I reviewed and graded the quality of customer interactions, provided agent guidance to achieve goals, and fostered skill development to unlock their full potential. Dispute Representative (Cash App) May 2021 – October 2021 I conducted thorough investigations into disputes by gathering relevant information and evidence, ensuring accurate and informed decision-making processes. Customer Service Representative (Cash App) February 2021 – May 2021 I addressed customer inquiries related to financial questions, disputes, and account verification. Additionally, I developed QA skills, listened to calls, provided feedback, and ensured goal alignment. 🛠️ Skills & Technical Proficiency Customer Support: Risk management, issue resolution, compliance adherence Quality Analysis: Performance monitoring, feedback provision, and compliance evaluation Problem-Solving: Dispute resolution and root-cause analysis Let’s collaborate to achieve your goals effectively and with excellence!

I’m a Compliance and Risk Management Specialist with over five years of experience in the BPO industry, focused on fraud prevention, data integrity, and regulatory compliance. I help companies strengthen their compliance processes and protect their business from potential risks — ensuring every procedure aligns with international standards. My expertise includes: KYC (Know Your Customer) verification OFAC and AML (Anti-Money Laundering) reviews Enhanced Due Diligence (EDD) investigations Fraud detection and risk mitigation Regulatory documentation and reporting I am highly skilled in tools such as Salesforce, Lexis Nexis, EKATA, and CRM platforms, which I use to analyze data, validate information, and ensure compliance accuracy. In addition to compliance, I also have solid experience in virtual assistance and property management. At Grinberg Property Management, I created and managed databases to track tenant violations, prepared formal compliance statements for submission to New York government agencies, and organized all documentation through Rent Manager. I’m detail-oriented, reliable, and committed to delivering high-quality results while maintaining strict confidentiality.