Hire the Best Risk Management Specialists
in Nicaragua

I started working in my teens, so the last two decades of my life have been wonderfully busy and educational. My professional journey began as a translator (English-Spanish). Then, I migrated to customer service and really found my industry. My experience ranges from phone/chat/email/sms representative, to Manager and everything in-between. Whether that's quality assurance, training or human resources, I'm very comfortable interacting with people. Since this industry was a passion for me, I chose to travel overseas and study Business Leadership and Management in Australia. Since finishing my studies I have continued to apply my knowledge and education to the work I love: people. I truly enjoy being an effective and positive part of any team, I can proudly say communication is my strongest asset, my ego gets left at the door, and my objective is always success.

I’m a Compliance and Risk Management Specialist with over five years of experience in the BPO industry, focused on fraud prevention, data integrity, and regulatory compliance. I help companies strengthen their compliance processes and protect their business from potential risks — ensuring every procedure aligns with international standards. My expertise includes: KYC (Know Your Customer) verification OFAC and AML (Anti-Money Laundering) reviews Enhanced Due Diligence (EDD) investigations Fraud detection and risk mitigation Regulatory documentation and reporting I am highly skilled in tools such as Salesforce, Lexis Nexis, EKATA, and CRM platforms, which I use to analyze data, validate information, and ensure compliance accuracy. In addition to compliance, I also have solid experience in virtual assistance and property management. At Grinberg Property Management, I created and managed databases to track tenant violations, prepared formal compliance statements for submission to New York government agencies, and organized all documentation through Rent Manager. I’m detail-oriented, reliable, and committed to delivering high-quality results while maintaining strict confidentiality.

Objetive: Deliver the knowledge acquired throughout my major degree and previous job experiences.

I am a Finance-focused professional with 1,600+ Upwork hours, $10K+ earned, and a 5.0-star work history in payroll operations, financial reporting, and data driven analysis. I am an FMVA®-certified finance professional with hands-on experience in financial reporting, payroll operations, Excel-based analysis, and data-driven decision support. My current focus is financial modeling, valuation, and corporate finance analysis. I can support projects involving Excel/Google Sheets models, financial reporting, revenue and expense analysis, forecasting support, KPI tracking, and basic valuation work. I am continuing to strengthen my skills in 3-statement modeling, DCF valuation, comparable company analysis, M&A, and LBO modeling through Corporate Finance Institute training. My goal is to deliver clean, organized, and decision-ready financial work while continuing to build deeper expertise in valuation and investment analysis.

I have over 12 years of experience in Risk and Compliance, Customer Care, and Data Entry. The majority of my professional background has been in Back Office roles, including positions as a Scam Agent, Risk Investigator, Customer Care Representative, and Email Supervisor. I am focused on complying with user agreements, Terms & Conditions, and Terms of Service to prevent the approval of invalid requests or transactions from unauthorized users or dispute abusers. I have a strong understanding of G-Suite. My experience spans various industries, including remittances, healthcare, retail, technology, and financial services. I have excellent communication skills through phone, email, and chat. I am knowledgeable about KYC, KYB, ATO, AML, OFAC, PEP, EDD, as well as disputes and chargeback procedures and guidelines. I am fluent in English and am a native Spanish speaker. I have an understanding of Healthcare operations and HIPAA compliance. I am familiar with US insurance providers, credit card companies, and shipping carriers.

Are you looking for a proactive partner who can handle the "heavy lifting" of your daily operations so you can focus on winning cases or scaling your business? I am a Marketing professional with over 6 years of experience specializing in Legal Operations, Client Relationship Management and Executive Support. I don't just "do tasks", I streamline workflows and ensure your clients receive top-tier service from the first call to the final document. What I bring to your team: • Legal Industry Expertise: Extensive experience in U.S. Personal Injury and Immigration law. I’m an expert in intake, screening cases, and managing the case lifecycle with empathy and precision. • CRM & Tech Savvy: I hit the ground running with tools like Filevine, Lead Docket, Salesforce, Slack, and Google Workspace. • Bilingual Excellence: Native Spanish and fluent English speaker, perfect for managing diverse client portfolios and translating complex documents. • Operations & Risk Management: With a background as a Risk Team Manager, I have a sharp eye for detail, spotting inconsistencies that others miss and keeping your records 100% accurate. How I can help you: • Litigation & Admin Support: Managing medical records, drafting documents, and organizing files. • Client Relationship Management: Acting as the main point of contact to ensure high satisfaction and smooth communication. • Executive Assistance: Calendar management, billing/invoicing, and daily operational tasks. I pride myself on being a self-motivated professional who thrives in remote environments. If you’re looking for someone reliable, detail-oriented, and ready to make your life easier, let’s talk!