Hire the Best Travel Agents
in Nicaragua

With over 15 years of experience in customer service and sales, I bring a strong and versatile skill set to every role. My background includes: 15+ years of experience in Customer Service and Sales 3 years as a Cruise Travel Advisor 10+ years as a Professional Medical Translator/Interpreter 10 years of experience working remotely Dedicated, reliable, and detail-oriented professional with a sincere and honest approach Strong communication skills, maintaining consistent follow-up with leads and clients Proven ability to meet deadlines with efficiency and accuracy My Tools for Success: Quiet workspace for focused productivity Core i7 computer with 8 GB RAM Backup computer for reliability High-speed internet (150 Mbps) with backup connection (15 Mbps) Power generator to ensure uninterrupted service USB noise-canceling headset for clear communication Languages: Spanish (Native) English (Fluent) Tools & Platforms Experience: Zoiper, RingCentral, ViciDial, Zoho, Pipeline, Go High Level, Shopify, ShipStation, Loop, Gorgias, JustCall, Zendesk, Freshsales, Salesforce, HubSpot, Five9, Highrise, Live Chat, Slack, Discord, CallTrackingMetrics, Microsoft Office Suite (Word, Excel, etc.) Let’s connect and explore how I can support your needs with my extensive experience and dedicated approach!

I'm a Travel Specialist with over 9 years of experience. Whether you’re a well-seasoned traveler or planning the trip of a lifetime, I’ll craft a unique itinerary perfectly suited to your travel style. First, I’ll get an understanding of your travel preferences to create a fully tailored itinerary, which I can customize to your satisfaction. I can effectively use my skills as a Reservation Agent in booking hotels, car rentals, flights, and packages based on customers needs. I'm familiar with GDS (Global Distribution System - Amadeus) for Ticketing, Exchanges, and Airlines Schedule Changes. For the past two years, I've become a travel points expert. I can assist people to get the best value to travel on bank points. I own a professional project offering my travel services through social media. Recently I have ventured into Digital Marketing, Graphic Design, Social Media Marketing, and Online Research to meet the demands and needs of my returning clients.

✈️​💻​​ Would you like to experience the freedom of knowing that your business operations are being expertly managed? Do you want to become first-time buyers into lifelong customers? I offer a unique fusion of expertise in e-commerce optimization (beauty and fashion, wellness and health) and operational management within the travel and hospitality sectors. Elevate your customer experience with an accomplished and reliable Customer Service Specialist boasting a dynamic 12-year track record. In the e-commerce domain, I have adeptly managed Marketplace stores across Amazon Seller Central, Walmart Seller Central, and eBay Seller Hub, ensuring optimal account health and operational efficiency. My skills extend to project management tools like Asana, Trello, Monday, Smartsheet, and Teamwork, which I leverage to bring systematic efficiency and coordination to any team. Specializing in customer interactions across platforms like Hubspot, Zendesk, Freshdesk, Helpscout, Intercome, Gorgias, Front, Podium, and Facebook/Instagram Business Suite. Proficient in Shopify’s system, Bigcommerce, Channel Advisor, and Desktop Shipper) to perform the following tasks: ✅ Membership management (WooCommerce, Checkout Champ, NMI) ✅ Overseeing interactions on social media platforms (Facebook/Instagram Business Suite) ✅ Handling the processing and completion of orders (Shopify) ✅ Revising and maintaining product listings (Amazon, Walmart, Ebay Seller Central) ✅ Researching competitors' products ✅ Managing refunds and resolving disputes (Stripe, Paypal & Braintree) ✅ Inputting and updating tracking information for shipments ✅ Developing and establishing a comprehensive knowledge database (Google Docs, Exel, Word, PowerPoint) ✅ Strategizing and executing operational plans ✅ Monitoring and assessing employee feedback ✅ Administering and managing online customer reviews (Google, Airbnb, Viator, GYG, Expedia). Beyond e-commerce, my experience in the tourism industry has equipped me with a comprehensive understanding of travel operations. I have orchestrated seamless group travel experiences by: ✅ Coordinating transportation, accommodation, and activities (Slack, Skype, Telegram & WhatsApp) ✅ Ensuring hassle-free journeys for clients. (Follow-up calls, Sending tour reminders, email confirmations, weather watch updates, tour date rescheduling) ✅ In-depth research into tourist destinations. ✅ Managing cutting-edge reservation platforms and specialized software (Booking, Skyscanner, FareHarbor) ✅ Streamlined booking processes and enhanced client satisfaction. I ensure every customer query is an opportunity to build brand loyalty. I´m not just an employee; I´m a force multiplier for any e-commerce business aiming for unprecedented growth and customer satisfaction.

Hey there, this is Armando J. Porras, I am a 35 year old Nicaraguan looking for a good hardworking team to be a part of. I have a lot of work experience especially when it comes to call centers. I have traveled to many places and life for the past five years has had me in my native Nicaragua. I speak both Spanish and English with great fluency in these languages. I have worked in call centers in Nicaragua for 15 years. Most of the time I have been a sales trainer working without and inbound clients as Yellowpages.com, Capital One, Match.com just to name a few. I would like a long term relationship with a serious company that can value the skills I have for their company as I will value the responsibility and opportunity. I think that life is all about relationships and I like long term commitments that can give me the one thing I like the most, this is stability that translates to balance. It is good to be balanced in life. The book of life says there is time for everything, so planning and scheduling is always very important to make up the best of everybody's time and we all know that time is money so let's not waste any time and let's get working...